Beyond The Tip

Send us Fan Mail In this episode of Beyond the Tip, we’re rallying behind the viral server who got written up after a party of six complained—and she cried about it on camera. We break down the reel, the emotional toll of service industry write-ups, and why “the customer is always right” is dead wrong. Join us as we spill the tea, share our own write-up horror stories, and remind the world: servers are human too. 🎤 Also featuring our own hot takes on internet trolls, toxic workplace dynamics, and what true support in restaurants should look like.  #BeyondTheTip #CryingServer #ServerSupport #RestaurantLife #HospitalityHurts #ServerTok #ServiceIndustryRealness #RestaurantStories 

Send us Fan Mail In this episode of Beyond the Tip, Lashelle is back and we’re talking about the tiniest guests with the biggest energy: kids in restaurants. From the table where someone changed a diaper during dinner (yes, really), to the toddler tantrums louder than the espresso machine, we’ve seen it all. We swap stories about the children we secretly adore, the ones glued to their iPads, and the families who let their kids treat the dining room like a jungle gym. Whether you’re a server, a parent, or just someone who’s ever dodged a flying chicken tender—this one’s for you. #BeyondTheTip #TinyTerrors #ServerLife #RestaurantKids #CrayonsEverywhere #LashelleUnfiltered 

Send us Fan MailThis week on Beyond the Tip, we’re calling out the call-outs—and yes, the tea is scalding. Special guest Lashelle joins us to dish on all things call-out culture: the drama, the guilt, the shady weekend disappearances, and the art of faking it without getting caught. We’re sharing our best (and worst) excuses, how to protect your mental health without losing your shifts, and exactly how Lashelle always gets away with it. Oh—and we’re playing a drinking game: every time Lashelle says “I’m dead,” take a drink. (You’ve been warned.) #BeyondTheTip #CallOutCulture #ServerLife #RestaurantTea #LashelleSaidImDead #ShiftDrama #DrinkResponsiblyButAlsoFrequently 

Send us Fan Mail This week on Beyond the Tip, we’re spilling ALL the tea about that never-ending source of drama: sidework. From the newbies who pretend not to know how to sweep (malicious ignorance, anyone?) to the seasoned pros who always somehow vanish when it’s time to do roll-ups, we’re calling it all out. We also investigate the biggest mystery of the shift: How does Lashelle finish her sidework in 10 minutes flat?! Shea vents about co-workers, Megan’s tired of carrying the team (again), and Mac's ready to print chore charts like it’s restaurant kindergarten. If you’ve ever been stuck doing everyone else’s sidework—this one’s for you. #BeyondTheTip #SideworkStruggles #RestaurantTea #MaliciousIgnorance #ServerLife #LashelleHacksTheSystem 

Send us Fan MailThis week on Beyond the Tip, we’re diving into the subtle (and not-so-subtle) world of passive aggression in the restaurant industry. From fake-smiling guests who weaponize politeness to servers dishing out petty energy with a side of sarcasm, no one’s innocent here. Shea shares the story of a server’s passive-aggressive power move that totally backfired, Megan (as always) gets stuck with the overly polite-yet-ruthless customers, and Mac recounts a table’s insult so wild, it weirdly turned into a compliment: “It tastes like shit... but I like shit.” Yeah, it’s that kind of episode. Oh, and yes—someone actually asked a server to sit down so he could tell her to smile more. Buckle up. It's a passive-aggressive rollercoaster. #BeyondTheTip #ServerLife #PassiveAggressive #RestaurantStories #FakeNice #PettyMoves

Send us Fan MailIn this episode of Beyond the Tip, we’re serving up the raw truth about customer reviews—the good, the bad, and the ones that still keep us up at night. From the pressure to get that perfect Yelp mention to the awkward dance of asking for one, we break down what reviews really mean for servers. With Megan out sick, Shea and Mac are joined by special guest Madi (aka Junior Sass), who shares their take on review culture and the weirdest feedback they’ve seen. Grab a pen—you might just learn how to ask for that five-star review without sounding like a robot.

Send us Fan Mail In this episode of Beyond the Tip, we're cleaning out the story fridge and serving up a smorgasbord of delicious randomness. From bizarre customer encounters to oddball co-worker moments, these are the tales that didn’t quite fit anywhere else—but were too juicy to toss. No theme, no structure—just pure, unfiltered server chaos. Consider it the restaurant industry’s version of a chef’s special: strange, satisfying, and probably not health code approved. 

Send us Fan MailRemember your first day on the floor? Yeah… we do too—unfortunately. In this episode of Beyond the Tip, we’re flashing back to those nerve-wracking, hilarious, and sometimes disastrous training days. We swap stories about our time training at the restaurant where we all met (shoutout to the chaos), and yes, we talk about dropping trays—plural. Whether you were thrown into a packed section with no clue or made your trainer question everything, you’re not alone.This one's for the newbies, the veterans, and everyone who's ever questioned their life choices after day one.#TrainingDay #BeyondTheTip #ServerLife #TrayDropClub #FirstDayFails #RestaurantChaos

Send us Fan Mail 🍷💰 Every server knows that upselling can make or break a shift. In this episode, we break down the highs and lows of convincing customers to go for that extra appetizer, top-shelf liquor, or overpriced dessert. From the smooth talkers who can sell anything to the awkward fails that leave everyone cringing, we’re sharing our best (and worst) upselling stories. Plus, tips and tricks for making those extra dollars—without sounding like a used car salesman. 🎙️ #BeyondTheTip #ServerLife #UpsellingFails 

Send us Fan MailAh, food allergies—the ultimate test of a server’s patience and detective skills. In this episode, Megan, Mac, and Shea break down the difference between real allergies and the conveniently selective dietary restrictions that disappear when dessert arrives. From life-or-death peanut allergies to customers who claim to be "deathly allergic" to dairy… but still order extra cheese, this episode explores the chaos, confusion, and occasional comedy of navigating food sensitivities in the restaurant world. 

Send us Fan MailEvery restaurant has them—the sneaky, lurking servers who hover around the host stand, ready to pounce on an unsuspecting table the second it becomes available. In this episode, Megan, Mac, and Shea take a deep dive into the world of Table Sharks—those servers who use charm, strategy, and sometimes sheer audacity to snag the best (or just any) table. From the subtle territorial battles to the downright shameless grabs, this episode breaks down the restaurant politics of who gets what table—and the unspoken rules that some just love to break. 

Send us Fan Mail Some customer requests are reasonable—extra ranch, no onions, dressing on the side. But then there are the other requests—the ones that make servers question reality. In this episode, Megan, Mac, and Shea dive into the most bizarre, impossible, and downright delusional special requests they’ve ever encountered. From customers demanding completely new menu items to the one who accused Shea of poisoning her (yes, really), this episode proves that some guests truly believe restaurants are just their personal kitchens. Buckle up—it’s gonna be a wild ride. 

Send us Fan MailA good manager can make or break a restaurant, and a bad one can make servers question all their life choices. In this episode, Megan, Mac, and Shea break down the different types of managers, from the chill, been-there-done-that pro to the power-tripping clipboard carrier. They’ll share stories of amazing bosses who had their backs, clueless managers who made their jobs harder, and the all-time worst decisions they’ve seen from the top. Plus, the unspoken rules of dealing with management, how to spot a sinking ship, and whether “we’re like a family here” is ever a good sign.

Send us Fan MailEvery server has horror stories, but what makes a customer the worst of the worst? In this episode, Megan, Mac, and Shea compare battle scars and debate what truly defines the worst customer ever. Is it the serial complainer who finds something wrong with every bite? The verbal tipper who sings your praises but leaves nothing on the bill? The table camper who won’t leave, or the split-check disaster who makes paying a nightmare? Tune in as they swap stories, crown the ultimate customer from hell, and decide once and for all who belongs in the Hall of Shame.

Send us Fan MailThe holidays may be magical for customers, but for servers, they’re pure chaos. In this episode, Megan, Mac, and Shea unwrap the reality of working holiday shifts -think impossible reservations, entitled guests, and the dreaded office party from hell. They’ll share war stories, survival tips, and their love/hate relationship with the holiday season.

Send us Fan MailTipping: the ultimate love language of the service industry—or the biggest source of server heartbreak. In this episode, Megan, Mac, and Shea break down the highs and lows of gratuity, from the joy of a fat stack of cash to the soul-crushing pain of a $0 tip on a $200 bill. They’ll dive into tipping etiquette, cultural differences, and the unspoken rules every diner should know. Plus, horror stories of cheap tippers, and the surprise big spenders,