Built With Purpose

In this solo episode of Built With Purpose: Between the Builds, Chris Fay dives into a simple but powerful idea that can completely change how you lead: context shapes everything.Recorded on the road between meetings and conferences, Chris reflects on recent conversations—including a powerful discussion with Jyot Singh—and a chance encounter with an Uber driver that challenged his perspective on culture, upbringing, and worldview.What unfolds is a thoughtful exploration of how our experiences, environments, and personal wiring influence the way we think, make decisions, and ultimately lead others.Chris breaks down why the best leaders aren’t just decisive—they’re informed. And that comes from actively seeking out different perspectives, engaging in uncomfortable conversations, and expanding your understanding of the world beyond your own experiences.In a time where it’s easier than ever to stay in our own echo chambers, this episode is a reminder that growth doesn’t happen in comfort—it happens when we step outside of it.If you want to become a more effective leader, a better teammate, or simply a more thoughtful human, it starts with one thing: gaining more context.Topics CoveredWhy context is critical for better decision-makingHow your upbringing and experiences shape your worldviewThe connection between perspective and leadership effectivenessLessons from real conversations across different cultures and backgroundsWhy leaders need to step outside their comfort zonesThe risk of surrounding yourself with people who think like youHow curiosity and empathy improve leadershipGiving others grace while expanding your own thinkingKey TakeawaysYour perspective is shaped by your experiences—but it’s not the only oneGreat leaders seek out different viewpoints before making decisionsGrowth happens when you engage with people who think differently than youYou don’t have to agree with others to learn from themExpanding your context leads to better leadership, stronger relationships, and smarter decisionsChallenge for the WeekWhat’s one thing you can do this week to expand your perspective?Have a conversation. Read something new. Step outside your usual circle.You might be surprised what you learn—and how it changes the way you lead.Connect with ChrisChris FayLinkedIn: https://www.linkedin.com/in/chrisfay/

In this powerful episode of Built With Purpose, Chris Fay sits down with Jyot Singh, Founder and CEO of RTS Labs, to explore how life’s most difficult moments can shape stronger, more intentional leadership. From a deeply personal story of loss early in his career to building a thriving technology company, Jyot shares how resilience and perspective have defined his journey. The conversation dives into the evolving role of vulnerability in leadership and how creating psychological safety within teams can unlock performance, trust, and innovation. Jyot breaks down how embracing uncertainty—especially in today’s rapidly changing AI landscape—is no longer optional for leaders who want to stay relevant. Chris and Jyot also explore how artificial intelligence is reshaping business models, decision-making, and the future of work, while emphasizing that human connection and purpose remain at the center of it all. This episode is a masterclass in navigating change, leading with authenticity, and building something that truly matters. 🔑 TOPICS COVERED Jyot Singh’s journey from engineer to founder of RTS Labs A defining moment of personal tragedy and its impact on leadership Why vulnerability is becoming a leadership superpower Building high-performing teams through psychological safety The real impact of AI on jobs, business models, and innovation Adapting to uncertainty and leading through rapid change Shifting from effort-based work to value-based outcomes How purpose and values drive long-term business success 🤝 CONNECT WITH CHRIS & JYOT Chris Fay LinkedIn: https://www.linkedin.com/in/chrisfay/ Jyot Singh LinkedIn: https://www.linkedin.com/in/jyotsingh/ Company: https://rtslabs.com

What separates leaders who build lasting companies from those who stall out? In this episode of Built With Purpose, Chris Fay reflects on his conversation with Raj Alva and breaks down the leadership lessons that matter most. From having a chip on your shoulder to understanding your personal wiring, Chris explores how your past experiences shape your leadership style—and why purpose is often the driving force behind long-term success. The episode dives deep into the reality of building a company: if you’re building only to sell, you’ll likely fall short. Instead, the focus should be on building a culture, delivering value, and creating something that lasts—for both employees and customers. Chris also challenges leaders to confront one of the most dangerous mindsets in business: “that’s the way we’ve always done it.” In a world moving faster than ever, embracing change and driving innovation isn’t optional—it’s the difference between growth and failure. 🔑 Topics Covered Why your background and “wiring” shape your leadership style The role of purpose and responsibility in long-term success Why building a company to sell often leads to failure The danger of “that’s the way we’ve always done it” Why businesses are either growing or shrinking—never stagnant Leading change inside organizations and teams Balancing legacy with innovation in a fast-changing worldr 🤝 Connect Chris Fay – https://www.linkedin.com/in/chris-fay Raj Alva – https://www.linkedin.com/in/raj-alva-a654801/

Raj Alva’s story is one of resilience, perspective, and purpose. After immigrating to the U.S. with his family, Raj quickly learned the value of opportunity—and made a decision early on that he wouldn’t waste it. In this episode, Raj shares his journey through Wall Street, private equity, and entrepreneurship, including building brands like Grayson and Whiskey Gypsy. Along the way, he breaks down the lessons that shaped his approach to leadership, investing, and long-term success. This conversation highlights what it really means to build something meaningful—and why the best businesses aren’t just profitable, they’re purposeful. 🔑 Topics Covered Immigration and early life lessons Building a success-driven mindset Private equity and M&A experience Entrepreneurship and brand building Leadership, culture, and team building Creating businesses with long-term purpose 🤝 Connect with Raj Alva Whiskey Gypsy: https://whiskeygypsy.com Grayson Clothing: https://greysonclothiers.com 🤝 Connect with Chris Fay LinkedIn: https://www.linkedin.com/in/chris-fay/ 🎙️ Built With Purpose LinkedIn: https://www.linkedin.com/company/built-with-purpose-podcast

In this episode of Built With Purpose: Between the Builds, Chris Fay reflects on his recent experience integrating AI into his workflow—and what it reveals about fear, change, and personal growth. As technology continues to evolve, the real challenge isn’t stopping innovation—it’s how we respond to it. Chris shares a powerful analogy of the buffalo versus the cow, explaining why those who run toward discomfort grow faster than those who avoid it. From leadership lessons to personal development, this episode explores how fear shows up in our lives—and how reframing it can unlock progress. The takeaway is simple but powerful: growth only happens when you get comfortable being uncomfortable. Topics Covered AI as a disruptor and opportunity The balance between legacy and innovation Fear as a barrier to growth The buffalo vs cow analogy explained Building habits through discomfort Leadership mindset during times of change Connect with Chris Fay LinkedIn: https://www.linkedin.com/in/chris-fay Built With Purpose Podcast

In this episode of Built With Purpose, Chris Fay takes a different approach—bringing his AI assistant “Abby” into the conversation to explore how artificial intelligence is actually being used inside real businesses today. From brainstorming and decision-making to challenging assumptions, this episode breaks down how leaders can start working with AI instead of fearing it. Chris and Abby dig into one of the biggest questions right now: is AI really replacing jobs—or just reshaping how work gets done? The conversation explores everything from layoffs and market hype to the real impact AI is having on productivity, leadership, and decision-making across industries. They also unpack how employees at every stage—early career, mid-career, and experienced leaders—should be thinking about AI, and why curiosity may be the single most important skill moving forward. If you’re trying to figure out how to actually use AI in your business—or your career—this episode gives you a real, unfiltered starting point. 🎯 Topics Covered How Chris Fay actually uses AI day-to-day in business Why most people overthink AI (and how to start using it immediately) AI vs jobs: what’s real vs what’s hype The rise of AI-assisted decision-making and leadership How to ask better questions (and get better answers from AI) Why curiosity is the most valuable skill in the AI era What AI means for early, mid, and late career professionals Where AI will impact industries like construction, engineering, and manufacturing most The future of AI tools and competing platforms 🤝 Connect with Host & Guest Chris Fay (Host) LinkedIn: https://www.linkedin.com/in/chrisfay Follow BuiltWithPurposePodcast on all social media platforms

In this episode of Built With Purpose: Between the Builds, Chris Fay reflects on one of the biggest questions leaders face: Can you build something big without sacrificing what matters most? After a powerful conversation with Novolex CEO Stan Bikulege, Chris breaks down the key lessons that challenged his own thinking around growth, leadership, and family. Drawing from personal experiences—like revisiting his childhood roots in South Florida—Chris explores how the values and lessons we grow up with shape the way we lead, build, and make decisions. For many entrepreneurs and operators, the fear isn’t failure—it’s success at the cost of the people and priorities that matter most. This episode unpacks four core principles that make it possible to scale a company while staying grounded: being rooted in your foundation, making an unwavering commitment to what matters, building the right support system, and living your values daily. These aren’t just ideas—they’re the blueprint for sustainable success. If you’re thinking bigger, pushing boundaries, or feeling the tension between growth and personal life, this episode is your reminder: you don’t have to choose one or the other—you just have to lead with intention. 🎯 Topics Covered Why “thinking bigger” often creates fear around losing what matters most How childhood roots and experiences shape leadership style The real fear behind scaling a business (and it’s not failure) The 4 key principles to balancing growth and family: Rooted foundation Unwavering commitment Building a support system Living your values Why great leaders treat employees like “families,” not headcount The importance of intentional leadership vs reactive growth How to build a business without sacrificing relationships Creating alignment between personal values and company culture 🤝 Connect with Chris Chris Fay LinkedIn: https://www.linkedin.com/in/chrisfay/

Stan Bikulege joins Chris Fay to share the leadership philosophy behind building one of the largest packaging manufacturers in the world. Stan reflects on how family values, humility, and discipline shaped his journey from a blue-collar upbringing to leading a global organization with 23,000 employees. Throughout the conversation, he explains how leadership isn’t about titles but about responsibility for the people and families behind the business. Stan also shares the lessons learned while scaling Novolex from a bankrupt company with just a handful of facilities into a global enterprise with more than 100 factories and billions in annual revenue. Chris and Stan discuss the balance between speed and discipline in decision-making, the importance of strong partnerships, and how leaders must constantly think years ahead while acting in the present. At its core, the conversation centers on a simple but powerful idea: great companies are built when leaders stay focused on people, integrity, and purpose. What We Covered Leading with family values – Why leadership begins at home and extends into company culture. Scaling from 1,100 employees to 23,000 – The journey of growing Novolex into a global manufacturing leader. Building culture during acquisitions – How integrating multiple acquisitions requires humility and clarity. Decision-making at scale – Why timing, discipline, and integrity matter when leading large organizations. Balancing leadership and family life – How Stan stayed present for his family while running a global company. The future of leadership – Why data, technology, and strong values will shape the next generation of companies. Connect with the Guest Stan Bikulege Chairman & CEO — Novolex Connect with the Host Chris Fay Host — Built With Purpose LinkedIn: https://www.linkedin.com/in/chris-fay/

In this episode of Built With Purpose — Between the Builds, Chris Fay reflects on a simple but powerful idea: success in business almost always comes back to the fundamentals. Using a conversation about lacrosse as a starting point, Chris explains how the same principle applies in leadership, sales, and organizational growth. Just like athletes who master basic skills before attempting advanced plays, professionals and leaders must focus on the foundational activities that actually drive results. Chris breaks down the difference between the art and science of selling, explaining how communication and rapport matter, but the real difference between top performers and struggling salespeople often comes down to activity and execution. The same idea applies to leadership—clear vision, consistent communication, measurable goals, and accountability are the fundamentals that drive successful organizations. The episode challenges leaders to step back and evaluate where progress may be slipping—not because of strategy or talent, but because the core fundamentals are not being consistently executed. Topics Covered • Why fundamentals separate great performers from average ones • The connection between sports fundamentals and business success • The art vs. science of selling and where most salespeople fall short • Why activity and opportunity creation drive sales performance • The fundamentals of effective leadership and organizational execution • Communicating vision and aligning teams around clear priorities • Using KPIs, milestones, and accountability to drive results • Why leaders often fail during the execution phase • How consistent habits build strong leadership over time • Developing discipline and improving one core fundamental each week Connect With Host Chris Fay Host — Built With Purpose LinkedIn https://www.linkedin.com/in/christopher-fay

In this episode of Built With Purpose, host Chris Fay sits down with Steve Dell’Orto, Founder and CEO of ConCntric, to unpack what it really takes to build certainty in complex, high-stakes environments. After spending 26 years rising through the ranks of a top construction firm—helping deliver iconic projects like Salesforce Tower and the Golden State Warriors arena—Steve saw firsthand how outdated processes, disconnected data, and fear-driven decision-making were holding the industry back. That realization led him to leave construction operations and build a software company focused on one thing: certainty of outcome. Steve explains why fundamentals matter more than hype, how leaders should run toward problems instead of away from them, and why AI isn’t replacing people—it’s becoming a force multiplier for teams already under pressure. From leadership lessons learned on job sites to building an agentic AI platform for pre-construction, this conversation bridges execution, culture, and long-term impact. If you’re a founder, operator, or leader navigating complexity—whether in construction, tech, or beyond—this episode offers a blueprint for building with confidence instead of chaos Key Topics Covered Why “certainty of outcome” is the real competitive advantage The hidden cost of fear-based budgeting and over-contingency How construction project management trains elite leaders Transitioning from construction operations to SaaS entrepreneurship Why Excel spreadsheets are holding modern companies back Agentic AI as a force multiplier—not a replacement—for talent Leading teams through complexity with clarity and purpose Why great leaders run toward problems, not away from them Guest & Host Links Steve Dell’Orto Company: ConCntric  LinkedIn: https://www.linkedin.com/in/stevedellorto Website: https://concntric.com Chris Fay LinkedIn: https://www.linkedin.com/in/cjfay/ Show: Built With Purpose

Leadership isn’t built in the spotlight — it’s built in the in-between moments. In this Between the Builds episode of Built With Purpose, Chris Fay reflects on key leadership lessons inspired by a past conversation with Brad Hansen and expands on what it really means to grow before you feel ready. This episode explores the idea that belief often comes before clarity, and that waiting until everything is perfectly mapped out can actually stall growth. Chris breaks down how our beliefs shape our thoughts, thoughts drive our actions, actions form habits, and habits ultimately determine direction and destiny. Throughout the episode, Chris touches on the importance of: Giving yourself permission to move forward without all the answers Putting yourself in position to be “lucky” through preparation, consistency, and proximity to the right people Understanding that leadership is developed over time, not granted by a title Surrounding yourself with people who challenge, support, and sharpen you Embracing lifelong learning and staying open to growth Offering yourself grace during seasons of uncertainty and transition Rather than focusing on outcomes, this conversation centers on the process — the moments of learning, doubt, and perseverance that shape effective leaders long before success becomes visible. If you’re in a season of transition, building something new, or questioning whether you’re ready for what’s next, this episode serves as a reminder that the journey itself is doing the work. 🔗 Host & Guest References Chris Fay Host, Built With Purpose LinkedIn: https://www.linkedin.com/in/chrisfay

In this episode of Built With Purpose, Chris Fay sits down with leadership consultant and former CEO Brad Hansen to explore what actually shapes great leaders—and why having everything figured out is overrated. Brad shares personal stories about mentors who opened doors, lessons learned leading a 200-person organization, and why ownership, humility, and trust matter more than titles or perfect plans. This episode is for founders, executives, and emerging leaders who want to build careers and companies with purpose. Key Takeaways Why career clarity often comes after action How mentors quietly shape leadership trajectories The real meaning of extreme ownership Leading without authority or titles Creating cultures where people feel safe to speak up Why great leaders stay curious and humble Connect with the Host & Guest Chris Fay Host of Built With Purpose LinkedIn: https://www.linkedin.com/in/chrisfay Instagram: https://www.instagram.com/chrisfay Podcast Social Media: BuiltWithPurposePodcast Brad Hansen  Leadership Coach & Consultant Connect on LinkedIn: https://www.linkedin.com/search/results/people/?keywords=Brad%20Hansen About Built With Purpose Built With Purpose explores the stories, strategies, and leadership principles behind the people building meaningful companies, cultures, and legacies. 👍 Like, Subscribe & Share to help more leaders build with intention.

Most leaders don’t fail because of talent — they fail because they think too small. In this episode of Built With Purpose: Between the Builds, host Chris Fay reflects on a powerful leadership lesson inspired by hosting a company kickoff inside a professional hockey arena. The question that changed everything: What if you treated your business — and your life — like an open arena? Chris unpacks how artificial constraints around money, role, location, and fear quietly limit growth, and how leaders can unlock scale without sacrificing family, health, or culture. Drawing from conversations with Kirk Zambetti and lessons from elite operating systems, this episode breaks down what it really takes to scale through vision, people, and systems. In this episode, you’ll learn: Why leaders underestimate what’s possibl How artificial constraints quietly cap growth The “open arena” mindset for leadership and life Why scaling doesn’t require burnout How systems turn vision into execution What great companies protect as they grow If you’re building a team, a company, or a legacy — this episode will reframe how you think about scale. 👇 Stick around for Chris’s reflections on culture, accountability systems, and why less is often more. 🔗 Connect & Learn More 🎙️ Host Chris Fay LinkedIn: https://www.linkedin.com/in/chrisfay Show & Resources: https://builtwithpurpose.com 🎧 Guest Kirk Zambetti LinkedIn: https://www.linkedin.com/in/kirkzambetti

What does it take to build a premium brand, scale organizations, and lead through massive growth without losing culture or purpose? In this episode of Built With Purpose, host Chris Fay sits down with former YETI executive and current President and Founder of NHUSSS Kirk Zambetti during TPM’s company kickoff meeting inside the Bon Secours Wellness Arena. This unique live conversation dives into what it truly means to think bigger — both as a company and as individual leaders. Kirk shares stories from his leadership journey spanning Zambetti Steel Products, Danaher, PSS, and YETI, where he helped scale businesses, transform sales organizations, and build repeatable growth systems. From helping take YETI public to growing companies from millions to billions in revenue, Kirk offers practical leadership frameworks grounded in discipline, brand integrity, customer alignment, and cultural consistency. Throughout the conversation, Chris and Kirk explore what separates strong businesses from strong brands — and why long-term success depends on intentional culture building, prioritizing the right customers, and creating scalable processes without sacrificing relationships. Kirk also provides tactical insights into navigating rapid company growth, managing organizational change, and balancing profitability with purpose. He challenges leaders to rethink customer selection, internal communication rhythms, and how revenue and margin drive sustainable missions. Rather than focusing solely on strategy, this episode emphasizes execution — showing how leadership behaviors, operational discipline, and trust-based partnerships create organizations that scale successfully while maintaining their identity. Key Takeaways: Why premium brands win long-term Customers are willing to pay more for reliability, service, and trust Brand integrity should never be compromised for short-term revenue Premium positioning attracts customers who value partnership, not transactions The importance of process and discipline in scaling organizations Growth requires repeatable systems and aligned priorities Measuring performance drives clarity and accountability Listening to internal teams and customers uncovers real operational opportunities How leaders should approach the first 90 days in a new role Spend time listening across departments and customer touch points Identify recurring challenges rather than reacting to one-off issues Build trust through relationships before implementing change Why not every customer is the right customer Ideal customer profiles help focus service and resources Businesses must be willing to walk away from partnerships that erode brand value Creating clear expectations strengthens long-term relationships How communication rhythms sustain culture during growth Consistent one-on-one meetings build alignment and accountability Over-communication reduces confusion during organizational change Internal culture must be strong before external brand promises can succeed The relationship between revenue, margin, and mission No mission can survive without margin Risk-taking and growth investment are necessary for profitability Strong revenue strategy enables companies to scale purposefully Why trusted advisor relationships outperform traditional selling Businesses must align with the customer’s buying cycle Asking better questions builds credibility and trust Long-term customer success drives loyalty and referrals This episode is a powerful reminder that sustainable growth requires more than ambition — it requires discipline, clarity, and a commitment to building brands that customers and employees believe in. If you're leading growth, managing change, or building a business that balances performance with purpose, this conversation delivers actionable insights for scaling with intention. Connect with Chris Fay Want to continue the conversation or learn more? 🔗 Chris Fay on LinkedIn: https://www.linkedin.com/in/chris-fay 🌐 Built With Purpose: https://builtwithpurpose.com Follow Built With Purpose Podcast across all social media platforms. Subscribe, share, and leave a review to help more leaders discover the show — and continue building great companies, cultures, and legacies with purpose.

What would you be willing to sacrifice for what you truly believe? In this Between the Builds episode of Built With Purpose, host Chris Fay reflects on a powerful conversation with former Chick-fil-A CMO Steve Robinson and unpacks one of the most important leadership questions of all: how deeply are your beliefs embedded in the way you lead, build, and serve? Chris breaks down how Chick-fil-A made the intentional decision to close on Sundays — a move that costs the company roughly a billion dollars a year — yet helped create one of the most trusted and recognizable brands in the world. Why? Because their beliefs aren’t just written down — they’re lived out daily through customer experience, employee development, and company culture. From the famous “my pleasure” service mindset to their commitment to people-first leadership, this episode explores how belief systems become visible through action — and why customers can literally feel a brand when values are real. Chris also challenges leaders to move past quiet conviction and into visible alignment: Do you actually know what you believe? Have you documented your values and purpose? Are your customers and employees experiencing those beliefs in real interactions? Are you bold enough to lead with them, even when it’s uncomfortable? Rather than preaching beliefs, Chris emphasizes living them — leading by example, creating operating principles around them, and holding teams accountable to show up consistently. He walks through practical steps for turning personal or company values into daily behaviors, language, and expectations inside any organization. Key Takeaways: Why Chick-fil-A proves belief-driven businesses can scale massively How customer experience reflects leadership values The difference between stating beliefs and operationalizing them Why documenting your purpose creates clarity and alignment How accountability turns values into culture Why playing it safe with your beliefs limits your impact This episode is a reminder that the strongest brands aren’t built on marketing — they’re built on conviction, consistency, and courage. If you’re building a company, leading a team, or shaping culture, this reflection will challenge you to lean deeper into what matters most — and to lead with purpose every single day. Connect with Chris Fay Want to continue the conversation or learn more? 🔗 Chris Fay on LinkedIn: https://www.linkedin.com/in/chris-fay 🌐 Built With Purpose: https://builtwithpurpose.com BuiltWithPurposePodcast on all Social Media Subscribe, share, and leave a review to help more bold leaders discover the show — and keep building great companies, cultures, and legacies with purpose.

Chick-fil-A didn’t become one of the most admired brands in America by chasing growth, trends, or short-term profits. In this episode of Built With Purpose, host Chris Fay sits down with Steve Robinson, former Executive Vice President and Chief Marketing Officer of Chick-fil-A, for a deep conversation on leadership, culture, faith, and long-term thinking. During Steve’s 35-year tenure, Chick-fil-A grew from under $100 million in revenue to more than $6 billion, eventually becoming a $24+ billion brand — all while protecting its culture and values. Steve shares never-before-told stories from inside the organization, including how founder Truett Cathy evaluated leaders, why trust mattered more than résumés, and how Chick-fil-A resisted the pressure to grow too fast. This episode pulls back the curtain on what it actually takes to build a company that lasts for generations. Key Topics & Takeaways Leadership Starts With Character Steve recounts his first conversations with Truett Cathy, who made it clear that trust, integrity, and cultural alignment mattered more than technical skills. Hiring decisions were made with a long-term mindset — assuming people would never leave. Why Chick-fil-A Refused Short-Term Thinking Unlike public companies focused on quarterly results, Chick-fil-A operated with a generational mindset. Growth was intentionally slowed when necessary to protect infrastructure, people, and reputation. The Corporate Purpose That Anchored Everything During a financial crisis in the early 1980s, Chick-fil-A defined a clear corporate purpose: to glorify God, be good stewards, and have a positive influence on everyone they touched. That purpose became the foundation of the culture. The Operator Model That Changed Fast Food Instead of franchise ownership, Chick-fil-A empowered operators through a unique profit-sharing model that aligned incentives, encouraged generosity, and built leaders inside every restaurant. Why Culture Must Be Taught Through Stories As Chick-fil-A grew, storytelling became essential to preserve values. Steve explains why principles alone aren’t enough — leaders must pass down context, failures, and lived experiences. About Steve Robinson Steve Robinson served as EVP and CMO of Chick-fil-A for over three decades and is the author of Covert Cows and Chick-fil-A, a behind-the-scenes look at the leadership and strategy that built an iconic brand. Today, Steve speaks and consults with organizations looking to build purpose-driven cultures that last.  Who This Episode Is For Founders and CEOs Business leaders scaling culture Marketing and brand leaders Faith-driven executives Anyone building a long-term legacy Keep Up With Chris Follow BuiltWithPurposePodcast on all major social media platforms to keep up with weekly content!

As we kick off the first Between the Builds episode of 2026, host Chris Fay takes a step back to reflect on leadership, priorities, and the pace of change ahead. Building off last week’s conversation with Patrick Murphy, founder and CEO of Toggle AI, this episode introduces a powerful framework for modern leaders: What should be systematized? What can be automated? And what must remain deeply human? From business operations to family life, Chris shares how intentional reflection, smart systems, and thoughtful use of technology can actually create more space for the human connections that matter most. This episode is both a leadership reset and a practical guide for planning your next 90 days with clarity and purpose. Key Takeaways Why the best leaders schedule time to think, not just to execute How over-systematizing can quietly damage culture and relationships Practical examples of what should be automated—and what absolutely shouldn’t How AI and modern tools can give leaders more time for people, not less A simple reflection exercise to realign your calendar, priorities, and energy for 2026 Who This Episode Is For Founders and CEOs Construction, AEC, and operations leaders Anyone navigating AI, scale, and leadership in a fast-moving world Leaders who want growth without losing their humanity Listen & Connect If this episode resonated with you, subscribe, leave a review, and share it with another leader who could use a reset.Follow Chris Fay on LinkedIn for more leadership insights and behind-the-scenes reflections.  

In this episode, we sit down with Patrick Erin Murphy to break down what it truly means to build with purpose—not as a slogan, but as a daily commitment to leadership, integrity, and long-term thinking. Patrick shares how staying grounded in values has shaped his approach to leadership, decision-making, and growth, especially in environments where shortcuts and short-term wins are often rewarded. This conversation explores what it takes to build something meaningful while maintaining discipline, clarity, and trust. From leadership principles to navigating hard decisions, this episode dives into how purpose-driven thinking creates stronger teams, better outcomes, and businesses that actually last. Whether you’re an entrepreneur, operator, or leader at any stage, this episode offers perspective and lessons you can apply immediately. What You’ll Learn in This Episode What “building with purpose” really looks like in practice How leadership rooted in integrity impacts long-term success Why values matter most when decisions get difficult The importance of discipline and consistency in leadership How to think long-term in a short-term results-driven world Why meaningful growth requires patience and conviction Lessons learned from navigating responsibility and pressure How leaders set the tone for culture and accountability Key Takeaways Purpose isn’t optional — it’s a leadership responsibility Integrity compounds over time in business and life Long-term thinking creates sustainable success Discipline matters more than motivation Strong leadership starts with clarity of values About Patrick Erin Murphy Patrick Erin Murphy is a purpose-driven leader focused on building with intention, integrity, and long-term vision. Known for his thoughtful approach to leadership and decision-making, Patrick emphasizes values-based growth and the importance of doing things the right way—even when it’s not the easiest path. About the Show Built With Purpose explores the intersection of business, leadership, culture, and long-term growth. Each episode features founders, executives, and leaders who are building intentionally — and proving that purpose-driven businesses don’t just feel better, they perform better.  

In this Between the Builds episode of Built With Purpose, host Chris Fay reflects on leadership, culture, and growth as the year comes to a close. Drawing from recent conversations — including insights from Wes Palmisano of Renegade Construction — Chris explores what it truly takes to scale a business without sacrificing culture. From promoting leaders from within to empowering teams through clear frameworks and shared vision, this episode focuses on how intentional leadership creates sustainable growth. Chris also shares personal reflections on year-end planning, the responsibility of leadership, and why documenting culture is just as important as defining strategy. The episode closes with a thoughtful reminder to reflect not only on business goals, but on personal purpose, family priorities, and the legacy we’re building beyond work. This conversation is for leaders, founders, and operators who want to build companies — and lives — with purpose.   Topics Covered Why culture must be intentional to scale The power of promoting and developing leaders from within Building team-based organizations instead of top-down hierarchies How vision and autonomy drive retention and performance Preparing your company — and yourself — for the year ahead Reflecting on leadership, purpose, and personal growth Connect with Chris Fay Social Media: BuiltWithPurposePodcast   

In this episode, we sit down with Wes Palmisano, founder of Renegade, to break down how he’s building one of the most forward-thinking construction companies in the industry. Wes shares how Renegade scaled by challenging traditional construction norms, prioritizing culture and leadership, and embracing technology and innovation in an industry known for doing things “the old way.” From hiring and retention to operational efficiency, AI, and long-term vision, this conversation dives into what it really takes to grow a modern construction company without losing your values. Whether you’re in construction, entrepreneurship, or leadership, this episode delivers real-world insights you can apply immediately. What You’ll Learn in This Episode How Renegade was built by doing things differently Why company culture is the foundation of sustainable growth The biggest mistakes traditional construction companies make How leadership directly impacts employee retention Why technology and AI matter in construction today How to scale without sacrificing quality or values Building trust, accountability, and ownership within teams Lessons learned from rapid growth and hard decisions What the future of the construction industry looks like Key Takeaways Culture isn’t a “nice to have” — it’s a competitive advantage Leadership sets the ceiling for company growth Technology enables scale, but people drive success Breaking industry norms can unlock massive opportunity Long-term vision beats short-term wins About Wes Palmisano Wes Pamisano is the founder of Renegade, a construction company redefining what it means to build in today’s market. Known for prioritizing people, culture, and innovation, Wes has helped Renegade grow by challenging outdated systems and focusing on leadership-driven growth. About the Show Built With Purpose explores the intersection of business, leadership, innovation, and culture. Each episode features conversations with founders, executives, and industry leaders who are building differently — and winning because of it.  

In this episode of Built With Purpose, host Chris Fey returns with a powerful Between the Builds reflection—breaking down one of the most important leadership lessons from his recent conversation with Burton Hackney, President & CEO of JORIS General Contractors, one of Texas’s most admired construction companies. Rather than chasing size, geography, or market dominance, JORIS made a bold and clarifying decision: to become one of the most admired companies in Texas. Chris unpacks why that single choice reshaped how the company hires, leads, allocates time, and builds culture—and why clarity like this is the difference between growth that compounds and growth that creates friction. This episode goes deeper than construction or leadership theory. Chris challenges leaders to confront a hard truth: most organizations don’t fail from lack of vision—they fail because leaders don’t spend enough time on what actually matters. Drawing from Burton’s philosophy, along with insights from The One Thing and Unique Ability, Chris explains why leaders must spend a disproportionate share of their time reinforcing culture, alignment, and direction. Through candid self-reflection, Chris shares how even well-intentioned leaders get pulled into meetings, emails, and “important” tasks that quietly steal focus from the work only they can do. This episode is a reset—a reminder that your company will never rise above the clarity of its leadership or the discipline of how time is spent. Whether you’re leading a company, a team, or your own life, this conversation will help you recalibrate your priorities, refocus your calendar, and recommit to building something that’s not just successful—but truly admired.   Key Takeaways • Clarity beats scale — JORIS didn’t chase being the biggest; they committed to being the most admired, and everything flowed from that decision. • Culture is the real differentiator — when people love where they work, customers feel it in every interaction. • Your calendar reveals your leadership — vision without time allocation is just aspiration. • Leaders must focus on their “One Thing” — spending time everywhere guarantees impact nowhere. • Disproportionate focus creates disproportionate results — at least 50% of a leader’s time should be spent driving the most important initiative forward. • Fragmentation kills momentum — meetings, emails, and distractions slowly erode strategic progress. • Delegation requires discipline — letting go of good tasks is necessary to protect great ones. • Great companies are built intentionally — admired organizations don’t happen by accident; they are designed daily through leadership behavior. • The same rules apply to life — the question isn’t just what matters most in business, but whether your time reflects what matters most as a human being.  

Episode Summary In this episode of Built With Purpose, host Chris Fay sits down with Burton Hackney, President of JORIS, one of Texas’s most respected and long-standing construction companies. Across a candid, energizing conversation, Chris and Burton explore what it really takes to lead a 700-person organization through growth, uncertainty, and generational change—without losing sight of culture, people, or purpose. From JORIS’s 50+ year Texas legacy and the reboot that reshaped the company’s values, to Burton’s view on servant leadership, hiring for character over résumé, and creating psychological safety across four regional offices—this episode goes far deeper than construction. It’s a masterclass in what happens when a business bets everything on culture, clarity, and human connection. Chris and Burton unpack how to develop young talent faster, balance demands on modern leaders, build powerful partnerships instead of transactional clients, and why focusing on who you’re being, not just what you’re doing, is the real competitive advantage in today’s market. Whether you’re scaling a team, navigating change, leading a legacy business, or building one from scratch, this conversation offers grounded wisdom, tactical leadership practices, and the inspiration to build with more intention—inside and outside the jobsite. Key Takeaways  • Culture IS strategy — JORIS believes its long-standing values are its true competitive edge in a crowded construction market. • Leadership starts with authenticity — Burton models transparency and vulnerability to encourage honest communication company-wide. • Psychological safety drives high-performing teams — people speak up when they trust the environment. • Great companies hire for culture, not just capability — character, curiosity, and a servant mindset outrank résumé credentials. • Legacy requires intentional resetting — JORIS hit pause, recalibrated its identity, and rebuilt values into daily habits. • Growth without clarity leads to friction — regional expansion forced the company to rethink rhythms, communication, and accountability. • Leadership is a mindset, not a title — employees at any level can lead without positional authority. • Experience still matters, but tech can accelerate it — the future of knowledge transfer will blend mentorship with AI and accessible internal expertise. • Healthy leaders create healthy companies — burnout, overextension, and lack of boundaries limit organizational impact.  

In this Between the Builds episode of Built With Purpose, Chris Fay reflects on his recent conversation with Landon Messal, Founder & CEO of SiteMarker, and digs into one big theme: the people closest to the problem are usually the best equipped to solve it. Chris expands on what this means for leaders who aren’t always in the field or on every customer call—and how to build systems that surface insights from across a growing organization. Chris also explores how AI is transforming knowledge capture and enablement. By recording internal meetings, customer conversations, and team discussions, leaders can use tools like ChatGPT and Gemini to quickly analyze information, build strategies, create training materials, and transfer critical knowledge across teams. He shares how his own company reduced a six-month enablement project to just a few weeks—all by leaning fully into AI. This episode is a practical guide for leaders who want to scale their teams, speed up innovation, and ensure that institutional knowledge becomes an asset rather than a bottleneck. Key Takeaways: • Being close to the problem is a competitive advantage. Landon built SiteMarker by experiencing the pain firsthand—proof that great solutions often emerge from lived frustration, not theoretical strategy. • Leaders can’t be everywhere. As teams grow, leaders must intentionally design systems for surfacing insights from employees and customers who experience challenges in real time. • Record everything. Customer calls, internal meetings, support conversations, strategy sessions—every recording becomes raw data for improvement. • AI enables analysis at unprecedented scale. Tools like ChatGPT and Gemini can digest hours of conversations, extract patterns, and convert them into strategy, documentation, and training. • Enablement can happen dramatically faster. Chris’s team used AI to build a full go-to-market strategy, video content, learning paths, and quizzes in under two weeks—work that used to take six months. • Knowledge transfer is a massive challenge in experienced-based industries. Construction, AEC, manufacturing, and engineering depend on decades of tacit human knowledge. AI can help capture and pass that knowledge forward. • The best prompt is honesty and curiosity. If you don’t know how to use AI, ask it. If you don’t know what to do with transcripts, ask it. Curiosity is the new superpower.

Episode Summary: In this episode of Built With Purpose, host Chris Fay sits down with Landon Messal, Founder & CEO of Site Marker, for a deep, forward-looking conversation about technology, process, and purpose inside the AEC industry. From the origins of Site Marker, born directly from real pain in the civil engineering field, to the rapid acceleration of AI, automation, and internal innovation, this discussion breaks down what it really takes to build tools that teams actually adopt. Chris and Landon dive into digitizing fieldwork, replacing old habits with intuitive workflows, onboarding tech without overwhelming teams, building culture during rapid growth, and why the future of AEC is a blend of human connection and smart, familiar technology. Whether you’re a CEO, a technologist, or simply trying to modernize a growing firm, this episode gives you a behind-the-scenes look at how two leaders are scaling companies, and helping an entire industry evolve, with clarity, humility, and purpose. Key Takeaways: • Innovation is most powerful when it comes from those who actually live the problem every day. • Familiar, intuitive UX dramatically increases adoption in the field. Technology should feel as simple as texting or using maps. • AEC firms often rely on outdated or overly customized tools because they avoid changing broken processes. True transformation demands process clarity, not just new software. • Scaling tech inside busy, understaffed firms requires starting small, tackling top pain points, and treating digital transformation as a journey, not a one-time deployment. • Leaders should empower small, high-performing teams to evaluate and select solutions, too many voices slow progress. • Relationship-based selling still dominates the AEC industry. Trust and human connection matter as much as product features. • Both companies and careers grow faster when leaders reinforce vision and purpose constantly, not just during onboarding. • AI is already reshaping development, operations, and communication. Teams that experiment now will outpace those who wait. • Hiring motivated people means looking beyond résumés. Seek candidates with personal goals, curiosity, and internal drive. • Building scalable companies requires shedding tasks, trusting teams, and focusing leadership energy on the highest-impact relationships.  

Episode Summary: In this episode of Between the Builds, host Chris Fay reflects on last week’s conversation with Al Petrangeli, diving deeper into one of the most foundational principles of effective leadership: servant leadership. Chris breaks down what servant leadership really means, how to distinguish it from simply “being a servant,” and why the difference can shape the trajectory of your team, culture, and organization. From leading by example and setting the tone for your team to empowering frontline decision-makers and avoiding the trap of doing the work for your people, this episode offers a thoughtful look at what it means to scale through others. Chris also shares personal experiences, practical insights, and industry data that illustrate why servant leadership is one of the most powerful tools for building high-performing teams and creating long-term impact. Whether you’re guiding a growing company, developing emerging leaders, or evaluating your own leadership habits, this episode will challenge you to reflect, recalibrate, and lead with purpose. Key Takeaways: • Servant leadership is about empowering others, not elevating your own ambitions. • Leading by example is constant. Your behavior sets the pace whether you realize it or not. • You become who you spend your time with. Leadership is contagious. • True scaling happens through people, not personal effort alone. • A servant leader teaches, equips, and develops their team rather than doing tasks for them. • Being “a servant” instead of a servant leader can bottleneck growth and hinder performance. • Frontline empowerment boosts productivity by nearly 33% and massively increases engagement. • Only 21% of AEC employees feel coached by their leaders, a major opportunity for improvement. • High-performing cultures emerge when leaders foster autonomy, accountability, and clarity. • Asking your team for feedback on how you lead can unlock transformational growth.  

Episode Summary: In this episode of Built With Purpose, host Chris Fay sits down with Al Petrangeli, COO at Carroll Daniel Construction and former CEO of Balfour Beatty’s Southeast Region, to explore what it takes to lead with humility while driving massive growth. From growing up in an Italian family restaurant to leading billion-dollar construction businesses, Al shares his story of servant leadership, grit, and building organizations where people and culture come first. He opens up about the toughest transitions in his 46-year career, how humility and communication anchor effective leadership, and the mindset that helped Carroll Daniel 5× its revenue while maintaining the same family-driven culture. This is a powerful look at how vision, trust, and people-first leadership can scale both business and impact. Key Takeaways: • Grit beats knowledge. You can train for skills but grit, mindset, and accountability drive long-term success. • Servant leadership scales. Great leaders enable others to win, even when it means rolling up their sleeves. • Humility is strength. Owning challenges and embracing change builds credibility and trust. • Communication is culture. Town halls, open-door policies, and visible leadership keep teams aligned. • Growth requires reinvention. Every new stage demands stronger systems, smarter strategy, and aligned people. • Legacy is impact. True leaders leave behind people who are better because of their influence. • Vision with discipline. A five-year compass and nimble course corrections create scalable, sustainable success. • From success to significance. At the highest levels, leadership becomes about giving back and building others. • Behavioral leadership wins. In construction, and business, 60% of success is behavioral, not technical. • Humility fuels legacy. Al’s story reminds us that greatness is built not on ego, but on lifting others higher.  

Episode Summary:In this episode of Between the Builds, host Chris Fay reflects on his conversation with Tony Iannessa, Founder and CEO of BIG Construction, to explore one of the hardest truths in leadership. Sometimes the thing holding your company back is you. Using Tony’s shift from “BIG 1.0” to “BIG 2.0" as a framework, Chris breaks down what it really means to stop being the system and start building systems. From vulnerability and empowerment to the psychology of delegation, this episode challenges every leader to evaluate how they’re scaling, through control or through trust. Key Takeaways:• Letting go isn’t losing control, it’s creating capacity for growth.• When leaders fail to delegate, they become the bottleneck for progress.• Empowering your team builds trust, retention, and innovation.• Vulnerability and transparency can reignite team engagement and accountability.• Scaling requires systems that outlast the founder’s direct involvement.• Overcontrol breeds apathy; empowerment fuels ownership.• The best leaders invite feedback, and accountability, from their teams.• Growth demands moving from “I” to “we.”

Episode Summary:In this episode of Built With Purpose, host Chris Fay sits down with Tony Iannessa, Founder and CEO of BIG Construction, to explore what it takes to build a high-performing, values-driven company from the ground up. From the early “Big 1.0” days of grit and long hours to the evolution into “Big 2.0,” Tony shares how he learned to scale through people, process, and purpose. They dive deep into the human side of leadership, the tension between vision and execution, the emotional challenge of letting go, and the personal growth required to lead sustainably. Tony also opens up about redefining the perception of the construction industry, advocating for a new generation of builders to see craftsmanship as both meaningful and lucrative work. This is a candid and energizing conversation about leadership evolution, organizational culture, and what it truly means to build with purpose. Key Takeaways:• Building sustainably means knowing when to shift from founder-driven to team-driven leadership.• A “strength overused becomes a weakness”. Drive without balance can burn out both the leader and the team.• Vision without execution is hallucination, every visionary needs an integrator to make ideas real.• Systems like EOS help translate strategy into daily accountability and communication.• Hiring for complementarity (not similarity) is critical. Great integrators balance visionary leaders.• Founders must create psychological safety for their teams to challenge ideas and push back constructively.• Success requires celebrating progress, not just chasing the next goal.• Parenthood and leadership share common lessons, growth comes from struggle, not comfort.• The construction industry needs a new narrative: building is a high-value, purpose-driven profession.• True leadership is measured not just by growth, but by legacy and the culture and opportunities you leave behind.

Episode Summary: In this Between the Builds reflection, host Chris Fay reflects on his recent conversation with Chris Dornfeld, co-founder of Whistle Rewards which was acquired by One10 where he now serves as Executive Vice President of Product Strategy. Fay dives into the science of immediate recognition, exploring how micro-rewards can reshape workplace motivation and culture. He breaks down how generational differences, from Baby Boomers to Gen Z, impact how people respond to feedback and appreciation, and why modern leaders must learn to “speak every language” across their teams. From real-time recognition to authentic connection, Fay challenges leaders to build psychologically safe environments where people feel seen, valued, and empowered.   Key Takeaways: • Real-time recognition reinforces positive behavior and deepens engagement. • Micro-rewards can rewire motivation by connecting action to immediate appreciation. • Every generation values recognition differently and leaders must learn to adapt their approach. • Vulnerability builds trust; sharing your own challenges helps others open up. • Connection fuels performance and leaders must be intentional about staying in touch, especially with remote teams. • Psychological safety and open communication accelerate innovation and team cohesion. • Balancing instant feedback with long-term growth creates sustainable success.  

Episode Summary: In this episode of Built With Purpose, host Chris Fay sits down with Chris Dornfeld. At the time of recording Dornfield was the President and Co-Founder of Whistle Rewards, which has since been acquired by One10 where he now serves as the Executive Vice President of Product Strategy. Together they explore how behavioral science, neuroscience, and real-time recognition are transforming the way teams adopt technology and drive performance. From his early days as an architect to becoming the CIO of St. Louis and a serial tech founder, Dornfeld shares how he’s spent two decades at the intersection of human experience and digital transformation.   The conversation dives deep into how micro-rewards can spark lasting behavior change, why construction and industrial sectors are ripe for innovation, and how AI will reshape the future of workforce engagement. Dornfeld offers practical insights for leaders looking to build resilient cultures, increase adoption of new systems, and help teams embrace change, not fear it. Key Takeaways: Behavior change begins with biology. Our brains resist new things, but micro-rewards can rewire habits. Real-time recognition drives engagement far better than delayed, large-scale incentives. In fast-evolving industries, low-hanging tech wins can create massive momentum and buy-in. Pairing behavioral science with technology unlocks powerful improvements in safety, adoption, and culture. Building trust and partnership is key to successful co-founder and client relationships. AI will soon personalize incentive systems and drive performance on an individual level. Companies that experiment early will outpace competitors as digital transformation accelerates. True innovation cultures empower every employee, from the field to the office, to find and solve problems. Leadership today requires resilience, curiosity, and the courage to start, even before the path is clear. “If you don’t like change, you’ll like irrelevance even less.”  

Episode Summary: In this Between the Builds reflection, host Chris Fay looks back on his conversation with Maor Farid, founder and CEO of Leo AI, and unpacks a powerful theme: the way our lived experiences, both triumphs and setbacks, shape who we are as leaders and builders. From Maor’s time in the Israeli military and at MIT to Chris’s own story of rejection from the University of Georgia leading to unexpected opportunities, this episode explores how the moments we often overlook or even resist can become the very foundation of our purpose, leadership style, and future success. Whether it’s starting a company, leading a team, or making an impact in your community, Chris challenges us to recognize the gravity of our experiences and to take ownership of the ones we create moving forward. Key Takeaways: Experiences, both positive and negative, are often the unseen drivers of leadership and innovation. The average age of entrepreneurs is in their early 40s; experience provides the clarity to identify real problems and build meaningful solutions. Negative experiences can become catalysts for long-term growth and perspective. We can proactively shape our future by curating the experiences we pursue today. Don’t discount your own story. It’s the blueprint for where you’re headed.

Episode Summary: In this episode of Built With Purpose, host Chris Fay sits down with Maor Farid, co-founder of Leo AI, to explore how artificial intelligence, military discipline, and heart-centered leadership are reshaping the future of engineering and innovation. From his journey through Israel’s elite defense units and MIT to building a startup transforming mechanical design, Maor shares how purpose and people remain at the center of groundbreaking technology. The conversation dives into the challenges of scaling fast without losing culture, why founder–market fit matters as much as product–market fit, and how “customer obsession” can cut through the noise in today’s AI boom. Maor’s story is equal parts entrepreneurship, resilience, and a belief that companies built with heart can change entire industries. Key Takeaways: • Heart-led leadership builds trust, resilience, and lasting impact. • Military service instilled camaraderie, accountability, and a startup mindset. • Founder–market fit is as critical as product–market fit for sustainable success. • Scaling fast requires hiring for DNA and culture, not just skill. • Customer obsession helps filter signal from noise in a crowded AI market. • AI should empower engineers, not replace them; augmenting creativity, not threatening jobs. • Transparent communication with customers strengthens loyalty during growth pains. • Empowering teams and shedding ego unlocks true scalability. • Building partnerships with mentors and industry pioneers accelerates vision. • True innovation thrives where vision, execution, and heart intersect.  

Summary: In this second installment of Between the Builds, host Chris Fay digs deeper into a theme that resonated in a recent conversation with Ryan Suydam and Tim Asimos from Client Savvy; the power of listening. Drawing from industry data, personal practice, and practical tools, Chris explores why so many leaders miss the mark on client and employee feedback, and what it really takes to bridge the gap between perception and reality. From annual surveys to personalized follow-ups, he lays out actionable ways leaders can humanize feedback, validate their teams and customers, and, most importantly, take action. Whether you lead in architecture, manufacturing, tech, or beyond, this episode is a blueprint for building stronger relationships and creating lasting loyalty. Key Takeaways: Listening is one of the most underutilized growth strategies in leadership. Only 1 in 26 unhappy customers will speak up, yet most expect their voices to be heard. Structured feedback programs can boost net promoter scores by 10–25 points. There’s often a massive gap between what leaders think they deliver and what clients actually experience. Feedback must be humanized. Emails and surveys should come from people, not faceless systems. Leaders who acknowledge both good and bad feedback build trust and loyalty. Taking visible action on feedback is what turns insights into impact. Simple steps, like annual surveys, project follow-ups, or personal phone calls, can transform client experience. Feedback loops should be iterative, quarter by quarter, improving how you listen and respond. Organizations that truly listen and act create enduring partnerships and stronger cultures.

Episode Summary: In this episode of Built With Purpose, host Chris Fay sits down with Ryan Suydam, co-founder of Client Savvy and now CX Architect at ClearlyRated, and Tim Asimos, Head of Growth at Client Savvy, to unpack how listening, empathy, and purposeful leadership can transform client relationships and fuel organizational growth. From Ryan’s journey starting in architecture to building one of the leading client experience platforms in professional services, to Tim’s perspective on evolving an industry still catching up on CX adoption, the conversation dives into the strategies, stories, and mindsets shaping the future of client-centric firms. The discussion highlights the recent acquisition of Client Savvy by ClearlyRated, how intentional feedback loops can turn “you sucked” into long-term growth, and why empathy and steadfastness matter as much as strategy in building resilient companies. If you’re a leader in AEC or professional services, or simply want to better understand how purpose and process create thriving businesses, this episode is a masterclass. Key Takeaways: • Listening is the foundation of client experience, and of trust. • Client feedback must be gathered throughout the project lifecycle, not just at the end. • CX programs transform culture when tied to measurement, accountability, and follow-up. • Technology enhances relationships when it empowers empathy and responsiveness. • The AEC industry is behind in CX adoption, offering huge opportunity for early movers. • Proactive feedback can reveal hidden issues and unlock growth opportunities. • Leaders must create rhythms of listening, coaching, and communication to embed CX. • Partnership with ClearlyRated expands reach, resources, and innovation potential. • Empathy and steadfastness are leadership traits that anchor purpose. • Building with purpose means aligning vision, people, and process to create lasting impact.  

Episode Summary: In this first Between the Builds segment, host Chris Fay reflects on key lessons from his conversation with Chad Cousins, CEO of McMillan Pazdan Smith Architecture, and shares his own insights from stepping into leadership roles. Chris explores the critical moments of transition—how new leaders can honor legacy while steering toward innovation, why first impressions shape long-term trust, and how a simple 100-day plan can set the foundation for success. With practical advice drawn from personal experience and leadership best practices, this episode is a roadmap for anyone navigating a new role—whether leading a company, a team, or a community effort. Key Takeaways: • The first 100 days in leadership set the tone, plan with intention and clarity. • Listening before leading builds trust and uncovers the real priorities. • One-on-one conversations are a powerful tool for breaking down communication barriers. • Leaders gain momentum by focusing on a few high-impact actions, not trying to solve everything at once. • Balancing respect for legacy with the courage to innovate ensures sustainable growth. • Early wins create buy-in, energy, and alignment across the organization. • Servant leadership starts with humility, curiosity, and clear communication. Check out The ONE Thing: The Surprisingly Simple Truth About Extraordinary Results: https://www.amazon.com/ONE-Thing-Surprisingly-Extraordinary-Results/dp/1885167776

SUMMARY:   In this kickoff episode of Built With Purpose, host Chris Fay sits down with Chad Cousins, CEO of McMillan Pazdan Smith Architecture, to explore how purposeful leadership can transform an organization from a respected regional firm into a high-impact, growth-oriented platform. Chad shares his unconventional path from the tech and consulting world to leading a design firm, the strategic decisions that fueled their reinvention, and how a deeply rooted sense of purpose continues to guide their vision. From servant leadership and culture-building to scaling through reinvestment and strategic partnerships, this episode offers a masterclass in leading with intention while building teams, companies, and communities that last.   TAKEAWAYS: • Purpose is the foundation for sustainable growth and team alignment.• Transitioning from a founder-led to a scalable firm requires trust, structure, and vision.• Reinvestment in people and systems is key to long-term enterprise value.• Culture must evolve without being diluted—communication is the glue.• Growth is not just about revenue, but about opportunity, innovation, and impact.• A “puppy with big paws” mindset keeps organizations agile and ambitious.

Built With Purpose is the new podcast for the leaders shaping the built world. Those rethinking how we design, manufacture, construct, and innovate. The first episode launches on September 2nd! Follow us so you don’t miss out.