PODCAST · business
Business Process Outsourcing
by Mas Callnet
It refers to the practice of contracting out specific business tasks or processes to a third-party service provider.
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Reimagining Contact Centers: How AI & Humans Will Define CX in 2025
In this episode of CX Futures, we explore how artificial intelligence and human expertise are reshaping the future of customer experience. Learn how agentic AI, hybrid orchestration, and generative tools are redefining contact centers—while empathy and human connection remain at the heart of service delivery.
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ABOUT THIS SHOW
It refers to the practice of contracting out specific business tasks or processes to a third-party service provider.
HOSTED BY
Mas Callnet
CATEGORIES
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