Chapters & Check-ins

Our Book leader, Philip Carter, is discussing with Ronnie and Tina the book The 5 Levels of Leadership, written by John C. Maxwell—but here’s the real question: are you leading because of your title… or because people choose to follow you? Tune in as they break down the levels of leadership, share real-world insights, and show how to grow from managing people to truly influencing them.

The conversation begins with an introduction and the selection of the book 'The Energy Bus' by John Gordon. Karen Jacob shares her background and role in the hospitality industry, followed by a discussion on the impact of negativity and isolation. The conversation then delves into the 10 rules of 'The Energy Bus' and their relevance to personal and professional growth. The conversation covers various themes related to leadership, team management, and personal growth. It delves into the importance of courageous leadership, choosing the right team members, releasing individuals for growth, avoiding energy vampires, creating space for talent, loving and caring for the team, purpose-driven living, having fun at work, ownership and accountability, leadership lessons from George and Joy, and leadership quotes and lessons.TakeawaysNegativity and isolation can have a significant impact on personal and professional life.The 10 rules of 'The Energy Bus' provide valuable insights for personal and professional growth. Courageous leadership is essential for team success.Choosing the right team members and releasing individuals for growth are crucial for team dynamics and productivity.Chapters00:00 Introduction and Book Selection05:50 The Impact of Negativity and Isolation23:01 Courageous Leadership28:20 Creating Space for Talent36:31 Having Fun and Enjoying the Ride41:53 Leadership Lessons from George and Joy

In this episode of Chapters in Check In, hosts Ronnie Rawls and Tina Turner, along with guest Ryan Morgan, delve into the book 'Unreasonable Hospitality' by Will Guidara. They explore the distinction between service and hospitality, emphasizing the importance of creating memorable experiences for guests through intentional actions and a strong team culture. The conversation highlights the impact of team morale on guest experiences, the significance of hiring for cultural fit, and actionable insights for leaders to enhance their hospitality practices. The episode concludes with a call to action for leaders to implement personal touches in their service and foster a positive team environment.

From the Desk to the Front Desk: Monday Morning Leadership in Hospitality with your Hosts Ronnie Rawls and Tina Turner.