PODCAST · business
Churn Flags
by Nikki Elbaz
Peek behind the scenes at the retention moves that earn their place in the playbook of $50M+ ARR SaaS – the ones lifecycle flowcharts and QBR reviews miss.Every episode, host Nikki Elbaz hands her guest a real piece of customer feedback – a 3-star review, a Reddit rant, a puzzling survey response. Together, they trace it back to one of nine Change Flags that trigger user reevaluation – then map out a growth experiment that turns churn into expansion.Nikki Elbaz is the retention strategist behind NRR and activation work for SaaS companies at the scale where best practice runs out and judgment takes over. New episodes every other Wednesday with guests from Bitly, Storylane, and SparkToro.
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ABOUT THIS SHOW
Peek behind the scenes at the retention moves that earn their place in the playbook of $50M+ ARR SaaS – the ones lifecycle flowcharts and QBR reviews miss.Every episode, host Nikki Elbaz hands her guest a real piece of customer feedback – a 3-star review, a Reddit rant, a puzzling survey response. Together, they trace it back to one of nine Change Flags that trigger user reevaluation – then map out a growth experiment that turns churn into expansion.Nikki Elbaz is the retention strategist behind NRR and activation work for SaaS companies at the scale where best practice runs out and judgment takes over. New episodes every other Wednesday with guests from Bitly, Storylane, and SparkToro.
HOSTED BY
Nikki Elbaz
CATEGORIES
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Frequently Asked Questions
How many episodes does Churn Flags have?
Churn Flags currently has 0 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Churn Flags about?
Peek behind the scenes at the retention moves that earn their place in the playbook of $50M+ ARR SaaS – the ones lifecycle flowcharts and QBR reviews miss.Every episode, host Nikki Elbaz hands her guest a real piece of customer feedback – a 3-star review, a Reddit rant, a puzzling survey response....
How often does Churn Flags release new episodes?
Churn Flags is no longer actively publishing new episodes, but the existing catalog remains available.
Where can I listen to Churn Flags?
You can listen to Churn Flags on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Churn Flags?
Churn Flags is created and hosted by Nikki Elbaz.
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