Common Ground: Bereavement Sector Chats

In this episode, we explore what it truly means to be a funeral director in Ontario—beyond the title and into the heart of the profession. Joined by Heather Earle, Managing Director of Adams Funeral Home in Barrie and OACFP Board Member, we unpack the roles and responsibilities of both Class 1 and Class 2 Funeral Directors, with a closer look at the growing importance of the Class 2 designation.From guiding families through difficult decisions to ensuring legal and ethical standards are upheld, this conversation highlights the balance of compassion and professionalism required in funeral service. Whether you're part of the bereavement sector or seeking a better understanding of the profession, this episode offers valuable insight into the people and roles that support families when it matters most.Download your free Leader Guide available for each episode at: ⁠oacfp.com/site/podcast⁠For more information on OACFP check out:www.oacfp.comor follow us at:https://www.facebook.com/OACFP/https://www.instagram.com/oacfphere4you/https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

In this episode, we take a closer look at one of the most important — and least visible — roles in the bereavement sector: The Cremation Technician.Hosts Darren Denomme and Kate McMaster are joined by Rick Whittingstall of St. John’s Dixie Cemetery and Crematorium (Mississauga) and Mark Walker of Southwest Crematoriums (Milton). Together, they provide an inside look at the work that takes place behind the scenes to ensure that cremation is carried out with professionalism, precision, and respect.Rick and Mark walk listeners through what a typical day can involve — from documentation and identification procedures to operating and maintaining specialized equipment. They also discuss the safeguards and regulatory requirements that guide their work, and how careful attention to detail helps maintain the trust families place in the bereavement sector.The conversation also explores how cremation technicians are trained and certified in Ontario, including the role of professional education and regulatory oversight in maintaining high standards of care. Along the way, our guests address common myths about cremation and share why collaboration between funeral homes, cemeteries, and crematorium staff is essential.While much of their work happens out of public view, cremation technicians play a critical role in ensuring that families’ loved ones are treated with dignity and that the cremation process is carried out safely, ethically, and responsibly.This episode offers a rare behind-the-scenes perspective on a profession that quietly supports thousands of families each year — and highlights the skill, professionalism, and dedication required to do it well.Download your free Leader Guide available for each episode at: ⁠oacfp.com/site/podcast⁠For more information on OACFP check out:www.oacfp.comor follow us at:https://www.facebook.com/OACFP/https://www.instagram.com/oacfphere4you/https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

In this episode, we take a closer look at a role that is often misunderstood but essential to how cemeteries serve families and communities.Hosts Darren Denomme and Kate McMaster are joined by Meaghan Shanahan, Director of Family Services, and Solange McConnell, Director of Cemetery Operations at Beechwood Funeral, Cemetery and Cremation Services. Together, they unpack the work behind cemetery sales and how it connects directly to operational integrity, regulatory compliance, and compassionate service.While many people assume cemetery sales is simply about purchasing space, this conversation reveals something much deeper. Cemetery professionals guide families through understanding interment rights, service coordination, memorialization decisions, and the long-term responsibilities attached to each choice. These decisions are not transactional—they are permanent, personal, and rooted in public trust.This episode highlights the professionalism, clarity, and care required to serve families at some of life’s most vulnerable moments. It also illustrates how strong internal collaboration ensures accuracy, dignity, and long-term community stewardship.As part of Season 2’s focus on demystifying roles within funeral, cemetery, and cremation services, this conversation sheds light on the people who work “behind the gates”—ensuring that every decision made today is honoured for generations to come.Download your free Leader Guide available for each episode at: ⁠oacfp.com/site/podcast⁠For more information on OACFP check out:www.oacfp.comor follow us at:https://www.facebook.com/OACFP/https://www.instagram.com/oacfphere4you/https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

In this episode, we shine a light on a role that is often misunderstood but deeply impactful — the Funeral Pre-Planner. Our guest, Laura Eccles, Funeral Pre-Planner with Patterson Funeral Home, joins us to explain what pre-planning really involves and why it plays such an important role for families, funeral homes, and the broader bereavement sector.Laura walks us through the day-to-day responsibilities of a pre-planner, the skills required to do this work with integrity and compassion, and the common misconceptions surrounding pre-arrangements. We discuss how education, trust-building, and ethical practice are central to the role — and how pre-planning can provide clarity, confidence, and peace of mind long before a loss occurs. This conversation is part of our 2026 season focused on getting to know the people and roles behind bereavement care. Whether you work in the sector, are considering a career path, or want to better understand how funeral pre-planning supports families, this episode offers practical insight and a behind-the-scenes perspective on a vital profession.Download your free Leader Guide available for each episode at: ⁠oacfp.com/site/podcast⁠For more information on OACFP check out:www.oacfp.comor follow us at:https://www.facebook.com/OACFP/https://www.instagram.com/oacfphere4you/https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

How do we support grieving families during the holidays?In this December episode, Darren and Kate sit down with Krystall Riddell to explore the emotional complexity that the holiday season brings for many individuals and families experiencing loss. From heightened emotions and disrupted traditions to the comfort found in rituals and remembrance, we look at how the bereavement sector can create space for compassion, connection, and healing.Krystall shares insights from her work at Essentials Cremation and Burial Services, offering practical strategies for helping families navigate the season with gentleness and intention. We also discuss how funeral, cemetery, and cremation professionals can care for themselves during this demanding time of year.A meaningful year-end conversation for anyone supporting those who are grieving.Guest: Krystal Riddell, OACFP Board Member & Owner of Essentials Cremation and Burial ServicesDownload your free Leader Guide available for each episode at: ⁠oacfp.com/site/podcast⁠For more information on OACFP check out:www.oacfp.comor follow us at:https://www.facebook.com/OACFP/https://www.instagram.com/oacfphere4you/https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

In this episode of Common Ground, hosts Darren Denomme and Kate McMaster explore how early planning — from drafting a will to documenting final wishes — helps families, executors, and professionals navigate loss with clarity and compassion.Joining the conversation are Andrea Love, OACFP Board Member and President & CEO of Legacy Private Trust, and Mark O’Farrell, CEO of The Canadian Institute of Certified Executor Advisors. Together, they discuss the importance of Make a Will Month, the often-overlooked connection between estate planning and bereavement care, and how OACFP’s Priority of Persons advocacy is helping to reduce confusion and conflict when making final arrangements.From understanding the role of executors and powers of attorney to helping families start meaningful conversations about their wishes, this episode offers practical insights for professionals and the public alike.Andrea Love – President & CEO, Legacy Private Trust; OACFP Board Member. Brings decades of financial and fiduciary experience helping families and professionals navigate estate planning and trust administration.Mark O’Farrell – CEO, The Canadian Institute of Certified Executor Advisors. Leads Canada’s premier organization for executor education and certification, promoting clarity, collaboration, and professionalism in estate administration.Download your free Leader Guide available for each episode at: ⁠oacfp.com/site/podcast⁠For more information on OACFP check out:www.oacfp.comor follow us at:https://www.facebook.com/OACFP/https://www.instagram.com/oacfphere4you/https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

In the demanding world of funeral, cemetery, and cremation services, where compassion is paramount, professionals often face immense emotional tolls. This episode shares personal experiences and actionable insights on navigating mental health challenges, burnout, and perfectionism, offering a lifeline of support and understanding.Guest Jimmy Cardinal joins hosts Darren and Kate for a candid conversation about mental health in bereavement care—from burnout and compassion fatigue to perfectionism, long hours, and the pressure to always be composed. He shares insights on combating burnout, compassion fatigue, and perfectionism, emphasizing the importance of self-care and supportive workplace cultures. He reminds listeners that self-care isn’t selfish—it’s essential.The episode closes with a powerful message: you can’t pour from an empty cup.Download your free Leader Guide available for each episode at: ⁠oacfp.com/site/podcast⁠For more information on OACFP check out:www.oacfp.comor follow us at:https://www.facebook.com/OACFP/https://www.instagram.com/oacfphere4you/https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

How do we balance heartfelt service with the operational demands of our profession?In this special pre-conference episode, we sit down with Christina Furtado-Burke, Family Services Coordinator at Woodlawn Memorial Park and Chair of the 2025 OACFP Conference Committee, to explore the theme shaping this year’s event: The Business of Compassion.Christina shares her personal entry into the bereavement profession. Her experience with personal loss gave her a deep sense of what grief involves and the profound importance of compassion and support during difficult times. She stated this personal connection fuels her work and pride. Christina explained that the conference theme comes from addressing current difficulties within the sector, specifically serving families while managing the business aspects. Christina also shares what attendees can expect from this year’s conference—happening October 7–9 in Niagara-on-the-Lake—from leadership-focused sessions to financial insights, regulatory updates, and natural burial demonstrations. Whether you're a seasoned professional or new to the field, this conversation offers a compelling preview of how the sector is growing, adapting, and leading with both heart and strategy.Download your free Leader Guide available for each episode at: ⁠oacfp.com/site/podcast⁠For more information on OACFP check out:www.oacfp.comor follow us at:https://www.facebook.com/OACFP/https://www.instagram.com/oacfphere4you/https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

In this episode of Common Ground, Darren and Kate explore the critical role of business education and leadership development in the bereavement sector. Joined by Terry Eccles, past president of OACFP, they discuss the evolving challenges faced by bereavement professionals and the importance of balancing compassion with business acumen to ensure the sector’s future success.Terry Eccles attended Humber College in 1976 and received his funeral directors license in 1978. Terry recently retired after a 42 year career with Arbor Memorial Services. He spent close to 40 of those years in regional management with Arbor, covering Central/Southwestern Ontario from Scarborough to Windsor. Over the course of his career in funeral service, Terry has been a Rotarian, receiving a Paul Harris fellowship as well as having served on the Funeral Service Education advisory committee for Humber college including several years as Chair of that committee. Terry was a member of the OACFP board for several years and had the distinction of serving as OACFP president during the centennial year 2013. Terry has been a member of the BAO funeral advisory committee since its inception. He is currently enjoying retirement and the additional golf rounds he can now play.Download your Free Leader Guide available for each episode at: ⁠oacfp.com/site/podcast⁠For more information on OACFP check out:www.oacfp.comor follow us at:https://www.facebook.com/OACFP/https://www.instagram.com/oacfphere4you/https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

In this insightful episode of Common Ground Bereavement Sector Chats, hosts Darren Denomme and Kate McMaster from OACFP delve into the intricacies of cemetery operations with special guest J.P. Narbonne, Manager of Cemeteries for the City of Niagara Falls. The discussion centers around the OACFP Frontline Cemetery Training Program, a hands-on event designed to equip cemetery staff with essential skills, safety practices, and knowledge of evolving burial methods. J.P. shares his journey into cemetery operations, the importance of adapting to cultural and legislative changes, and the significance of networking within the bereavement sector. The episode also highlights the focus on natural and green burials, monument safety, and the critical role of inspections in maintaining cemetery standards. Whether you're a frontline worker, manager, or simply interested in the field, this episode offers valuable insights into the evolving landscape of cemetery operations.Download your free Leader Guide available for each episode at: oacfp.com/site/podcastVisit oacfp.com for more information on training, resources, and how to join the OACFP community. If you found this episode helpful, share it with someone who might benefit from it. Stay connected, stay curious, and stay rooted in this important work that truly matters.Follow us at:https://www.facebook.com/OACFP/https://www.instagram.com/oacfphere4you/https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

This episode is a heartfelt exploration of adapting to change, the importance of human connection, and the enduring power of compassion in the face of loss. Darren, Kate and guest Allan Job dive into the history of the OACFP, exploring its transformation from a traditional trade association to a dynamic organization that serves both businesses and individuals. Allan’s journey from a summer job cutting grass at a Montreal cemetery to becoming a leading figure in the bereavement sector is a compelling narrative of unexpected career paths and unwavering dedication. His insights into the evolution of the OACFP and the challenges and opportunities facing the industry offer a unique perspective, rich with personal anecdotes and valuable lessons. His long tenure offers a unique perspective on these changes, illustrating how the OACFP has adapted to technological advances, evolving societal norms, and the impact of events like the COVID-19 pandemic. The conversation highlights the importance of member value, advocacy, education, and the need for effective communication within a diverse sector. Learn how the bereavement industry is evolving & how the OACFP is leading the way! For more information on OACFP check out:www.oacfp.comor follow us at:https://www.facebook.com/OACFP/https://www.instagram.com/oacfphere4you/https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

This episode of Common Ground Bereavement Sector Chats explores the evolving landscape of funeral, cremation, and cemetery services, focusing on the perspectives and expectations of the next generation of professionals. Our guest, Dave Perry, a seasoned bereavement professional, shares his insights on the changing dynamics of the funeral and cemetery sector. We discuss the changing workplace culture, communication styles, service delivery approaches, and the importance of mentorship and reverse mentorship in bridging the generational gap within the bereavement sector. Key discussion points include adapting to a younger workforce’s desire for transparency, work-life balance, and purpose-driven work.For more information on OACFP check out:www.oacfp.comor follow us at:https://www.facebook.com/OACFP/https://www.instagram.com/oacfphere4you/https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

This episode tackles critical staffing challenges in the funeral, cremation, and cemetery sectors. Hosts Darren Denomme and Kate McMaster explore recruitment, retention, training, and burnout issues, featuring insights from funeral directors Jay Branton and Adam Rogalsky, who share their experiences and strategies for attracting and retaining talent in this demanding yet rewarding profession. The discussion also highlights the importance of mental health support and professional development for long-term success.Together, they discuss:✅ The current staffing landscape and workforce shortages.✅ Key strategies for recruitment and retention in the profession.✅ How generational shifts and work-life balance expectations are shaping the industry.✅ The importance of mental health, mentorship, and professional development.Whether you’re a business owner, a hiring manager, or a professional looking for career growth, this episode offers insights to help strengthen and support the bereavement workforce.For more information on OACFP check out:www.oacfp.comor follow us at:https://www.facebook.com/OACFP/https://www.instagram.com/oacfphere4you/https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

This episode stems from the 2025 OACFP Women’s Symposium. The discussion centres on the unique contributions of women to the bereavement sector, addressing common challenges, and highlighting the importance of mentorship and networking. The episode features interviews with several women leaders who share their personal experiences and insights, offering a blend of professional advice and personal reflection.They explore the experiences and leadership of women in the funeral, cremation, and cemetery services profession. Guests on this episode:Megan HenningSandra AgarilarAngie AquinoPatty HarrisMary FinlaysonLaura EcclesTracy RossettiKey Takeaways:Identify and leverage your unique strengths as a woman in the bereavement sector, such as empathy and emotional intelligence.Actively build and maintain professional networks to foster support and collaboration.Advocate for flexible work arrangements to improve work-life balance and support diverse family structures.Seek out mentorship opportunities to gain guidance and build confidence in leadership roles.Challenge gender stereotypes and biases within the profession to create a more inclusive environment.For more information on OACFP check out:www.oacfp.comor follow us at:https://www.facebook.com/OACFP/https://www.instagram.com/oacfphere4you/https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

In today's episode, we explore the rising trends in cremation, particularly in Ontario, and the factors driving this shift in family preferences. Hosts Darren Denomme and Kate McMaster lead a discussion with guests Philippe Lauriault, OACFP Board Member, Chair of the Crematorium Operators Program Committee and Assistant Manager, Cremation Services for the Catholic Cemeteries of the Diocese of Hamilton and Patrick LeBlanc, long-time member of the Crematorium Program Committee and the Manager of Highland Hills Funeral Home and O’Neill Funeral Home in Stouffville, Ontario for Arbor Memorial. Both are experienced professionals in funeral and cremation services.The conversation examines why cremation rates are rising, including economic considerations, cultural and religious influences, and environmental awareness. The guests also discuss emerging trends such as personalized memorialization, eco-friendly options, and the growing importance of pre-planning cremation services.One key takeaway is the need for bereavement professionals to educate families on the full range of cremation options, moving beyond common assumptions like cremation being solely chosen for financial reasons. The discussion highlights how the industry is adapting to these changes to better serve families.For more information on OACFP check out:www.oacfp.comor follow us at:https://www.facebook.com/OACFP/https://www.instagram.com/oacfphere4you/https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

In this episode, we're diving into a crucial topic reshaping the funeral, cremation, and cemetery services profession: sustainability and eco-friendly funeral trends. As families increasingly seek options that align with their values and minimize their ecological footprint, our industry is adapting with innovative solutions. Join hosts Darren Denomme and Kate McMaster, along with special guests are Mark Richardson, OACFP President and a leader in cemetery operations, and Amanda Kelly, an advocate for environmental awareness and co-founder of AWAKE. Together, we'll explore how our sector is responding to these changes, the misconceptions surrounding sustainability, and the exciting initiatives being developed to create a more environmentally responsible future. So, let’s find our common ground and get started! For more information on OACFP check out: www.oacfp.com or follow us at: https://www.facebook.com/OACFP/ https://www.instagram.com/oacfphere4you/ https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

In the inaugural episode of “Common Ground: Bereavement Sector Chats,” the hosts delve into the vital role of professionals in the funeral, cremation, and cemetery services industry. Through the inspiring journey of John Parrada, listeners gain insight into the depth and significance of the profession, as well as the importance of fostering awareness and outreach to attract new talent to the field. Hosts: Darren Denomme & Kate McMaster, OACFPGuest: John Perrotta, OACFP President Key Highlights: Personal Journeys: John shares his transformative path from a summer student to the director at the Mount Pleasant Group of Cemeteries, illustrating the passion and dedication that fuels careers in this sector. Challenges Facing the Industry: The episode discusses pressing issues such as workforce shortages and shifting burial preferences, highlighting the need for robust training programs like the “trusted advisor” course to enhance family engagement. Interconnectedness of Services: Emphasizing the collaborative nature of funeral, cemetery, and cremation services, the hosts advocate for professionals to gain cross-disciplinary knowledge to better support families during their times of need. Diversity and Cultural Awareness: The episode stresses the importance of understanding various cultural practices and promoting diversity within the profession to better serve a diverse population. Evolving Trends: The conversation touches on innovative trends in the industry, including sustainable burial options and the emergence of new traditions influenced by societal changes following the COVID-19 pandemic. Support for Grieving Families: The discussion reflect on the rewarding aspects of providing support to grieving families, reinforcing the significance of continuous learning and adaptation in the bereavement sector. Looking Ahead: Future episodes will continue to explore the diverse societal influences impacting the funeral industry, aiming to foster meaningful discussions that enhance professional practice and community understanding. Tune in for an enlightening conversation that highlights the importance of this often-overlooked profession and its impact on families and communities! Learn more about the OACFP at: https://oacfp.com