Cornerstone Spark 2025

The conversation explores the evolution of human innovation, focusing on how each technological advancement enhances human capabilities. It discusses the transition from the Industrial Revolution to the current era of AI, emphasizing the intellectual power that AI brings. The discussion also touches on the fear and adaptation associated with technological shifts, using historical examples to illustrate these points. Takeaways Innovation has always enhanced human capabilities. The Industrial Revolution added muscle power to humans. AI is now adding intellectual power to our capabilities. Historical fears of new technology are common. Horse carriage dealerships existed before cars became popular. Technological shifts can be both exciting and terrifying. Understanding technology is key to adaptation. People's reactions to new technology vary widely. The transition from horse carriages to cars illustrates adaptation. Fear of change is a natural human response. Chapters 00:00 Introduction and Context Setting 01:08 Future of AI and User Adoption 04:34 Horse carriage dealerships existed 09:01 Cars fly by you at one point 15:54 You either love it or are terrified 22:14 Will you know innovation if you see it? 26:10 Adapt or die Keywords innovation, AI, human evolution, technology, adaptation, industrial revolution, intellectual power, fear of change, technology shift

In this conversation, we speak with Jamie Crews, Director of Learning and Organizational Development for the County of Orange in California. We speak with her about her transformation from a highly goal-oriented mindset to a more relaxed, present approach to life. They emphasize the importance of the process over the outcome and the value of allowing flexibility in one's plans. Takeaways The drive to achieve can be all-consuming. The process is as important as the outcome. Having a plan is essential, but flexibility is key. Personal growth involves learning to be present. Mindfulness can lead to a more fulfilling life. It's okay to deviate from your original path. Chill and enjoy the journey. Goal-oriented individuals can learn to relax. Embracing change can lead to new opportunities. Life is about the journey, not just the destination. Chapters 00:00 Introduction to Jamie Crews and Her Role 03:07 Tell her to chill 07:48 The process is the outcome 11:23 Allow yourself to turn left

The conversation highlights the critical role of deskless workers, particularly in frontline positions, and the challenges they face in today's labor market. It emphasizes the importance of these workers in representing a brand's promise. During the episode, we discuss the current labor shortages, particularly in healthcare, and the need for intentional strategies to develop and retain these employees. Takeaways Deskless workers are essential to organizational success. Frontline workers represent the brand's promise to customers. Labor shortages are impacting various sectors, including healthcare. There is a significant nursing shortage in the US. Declining birth rates contribute to workforce challenges. Retirements are looming, affecting employee availability. Deskless employees are not as abundant as previously thought. Intentional development of deskless employees is necessary. Employee retention strategies must be prioritized. The workforce dynamics are rapidly changing. Chapters 00:00 Introduction and Sound Check 00:00 The Importance of Deskless Workers 04:49 Misunderstanding Deskless Workers 08:05 They Represent a Brand's Promise 11:44 We're Dealing with so many Different Dynamics 17:09 We need to Take Care of These Employees 22:01 Deskless for the Win Keywords deskless workers, frontline workers, labor shortage, employee retention, healthcare, brand reputation

In this conversation, the speaker discusses the evolving landscape of leadership and organizational culture, particularly in the context of AI and employee experience. They share insights on transitioning to a new company, Cornerstone, and the importance of aligning organizational objectives with customer success. The discussion also emphasizes the need for empathy in sales teams and understanding the practitioner's perspective to drive better outcomes. Takeaways Leadership lessons are often learned through experience. AI is transforming organizational operations and agility. Cornerstone's mission is purpose-driven and employee-focused. Aligning company culture with customer success is crucial. Understanding the practitioner's perspective enhances sales effectiveness. Intellectual curiosity is essential for sales teams. Building relationships with customers fosters loyalty. The supply chain of talent is as important as material supply chains. Empathy in sales leads to better customer interactions. Cornerstone's collaborative approach sets it apart from competitors. Chapters 00:00 Introduction to Leadership and AI in Organizations 02:31 Transitioning from Large Enterprises to Purpose-Driven Organizations 05:47 Aligning Company Mission with Employee Experience 08:36 Building Relationships with Customers 11:28 Understanding the Supply Chain of Talent 14:45 Empathy in Sales and Customer Understanding Keywords leadership, AI, company culture, customer success, sales empathy, organizational change, employee experience, HR technology, talent supply chain, Cornerstone

In this engaging conversation, Joe Tischbern shares his journey from a cashier in the grocery industry to the head of talent development for a large grocery company. He discusses the importance of mentorship, the challenges of transitioning from store management to corporate roles, and the significance of creating career paths for employees. Joe Tischbern emphasizes the value of hard work, the need for effective leadership development, and the role of education in shaping one's career. He also reflects on the importance of safety management and employee engagement in the grocery sector. Takeaways Joe Tischbern started his career as a cashier in the grocery industry. He transitioned from store management to corporate roles due to mentorship. Creating career paths for employees is crucial. Hard work is a key factor in career advancement. Joe emphasizes the need for effective leadership development programs. Safety management is a significant aspect of grocery operations. Education played a pivotal role in Joe's career development. High-potential employees are defined by their work ethic and desire to advance. Joe believes in developing people to achieve their best potential. The grocery industry requires a strong work ethic and passion. Chapters 00:00 Introduction to Joe's Journey 02:34 From Cashier to Talent Development 10:30 Transitioning to Corporate Roles 16:59 The Importance of Safety in the Workplace 21:32 Defining Success Through People 24:48 Career Pathing and High Potential Development Keywords talent development, grocery industry, career paths, employee engagement, leadership development, safety management, talent acquisition, personal growth, mentorship, grocery store management

This conversation delves into the complexities of implementation within organizations, highlighting the concept of 'inevitable disasters' that can occur during the process. It discusses strategies for effective implementation, the importance of leadership, and how to overcome resistance to change. The dialogue emphasizes that while implementation can be daunting, understanding these challenges can lead to successful outcomes. Takeaways Implementation is a critical aspect of any process. Inevitable disasters can occur at any stage of implementation. Effective strategies are necessary for successful implementation. Resistance to change is a common challenge organizations face. Leadership is vital in guiding teams through implementation. A structured approach to change management is essential. Understanding the process can mitigate potential disasters. Ongoing improvement is key to successful implementation. Every organization will encounter challenges during implementation. Collaboration and communication are crucial for overcoming resistance. Chapters 00:00 Introduction and Background 00:19 Data and ROI in HR Tech 02:45 It just happens somewhere in the process 08:52 Implementation can be a daunting task 15:29 Overcoming resistance to change is essential 22:49 We didn't know the software did that 28:01 I don't ever want to do this again Keywords implementation, inevitable disaster, change management, leadership, strategies, resistance, process improvement

The conversation explores the speaker's journey from education in India to a desire to give back to society, reflecting on the guilt of leaving their home country and the broader impact of their work in the global context. Takeaways Coming out of school was to bring value to society. I had the opportunity to study in the best schools. My goal was to give back to India. I had this little guilt conscious about leaving my country. Being in Hechatech has given me the opportunity to give back to the world. Chapters 00:00 The Journey of Giving Back 00:47 Global Impact Through Education 04:45 I had the opportunity to study in the best schools 12:33 My goal was to give back 19:54 I had this little guilt consciousness Keywords education, giving back, global impact, personal journey, societal value

In this episode, Anna Goldberg and Christy Willix discuss their roles at Cornerstone on Demand, sharing insights into product management, career journeys, and the importance of transparency and adaptability in leadership. They explore the challenges and opportunities in tech, the significance of adult education, and the evolving landscape of learning and development. The conversation also touches on personal experiences, career advice, and the future of product innovation. Takeaways Christy Willix emphasizes the importance of transparency in leadership. Anna Goldberg shares her journey from customer support to product management. The significance of adult education in career development is highlighted. The evolving landscape of learning and development is discussed. The importance of adaptability in tech roles is emphasized. Career advice includes taking opportunities and believing in oneself. The future of product innovation at Cornerstone is explored. The role of personas in enhancing learning experiences is discussed. The impact of tech on career growth is highlighted. The conversation includes personal anecdotes and career insights. Chapters 00:00:00 Introduction and Roles 04:32:00 Career Journeys and Insights 08:45:00 Transparency and Leadership 20:03:00 Learning and Development 27:19:00 Future of Product Innovation Keywords Cornerstone on Demand, product management, career journeys, transparency, adaptability, leadership, tech challenges, adult education, learning and development, product innovation

The conversation delves into misconceptions about the importance of technical skills in the labor market, emphasizing that foundational socioeconomic factors such as education, healthcare, and community well-being are crucial for innovation and job market stability. Sean highlights current labor shortages in essential roles and the need for a holistic approach to address them. Takeaways Technical skills are often overemphasized in the labor market. The most in-demand job currently is personal home care aid. There are significant labor shortages in essential roles, such as teaching and healthcare. Foundational socioeconomic elements are critical for community health. Innovation will slow down without addressing basic community needs. Education and nutrition are vital for children's development. Strong communities are necessary for a thriving economy. The focus should shift from technical skills to holistic community support. Labor shortages are a pressing issue that needs immediate attention. Understanding the interconnectedness of skills and community health is essential. Chapters 00:00 Misconceptions About Skills in the Labor Economy 03:51 The Importance of Foundational Socioeconomic Elements 07:34 We talk too much about technical skills 11:04 Skills development is an always-on task 15:54 Employees have a responsibility to develop themselves 28:44 AI changes everything we know about skills Keywords skills, skills development, socioeconomic, technical skills, labor economy, socioeconomic factors, education, healthcare, innovation, community, job market, personal care, labor shortages, cornerstone

In this conversation, Erin Spencer, a senior research analyst at Deloitte, shares her insights on career pathing, the importance of serendipity, and the evolving nature of career choices. She emphasizes the need for intentionality in career decisions, the value of networking, and the reality that many jobs that exist today were not available in the past. Erin also discusses the importance of adaptability and openness to new opportunities as one navigates their career journey. Takeaways Career paths often make sense in hindsight, not in the moment. Serendipity plays a crucial role in career development. It's essential to be open to new opportunities and experiences. Career paths can be non-linear and may require lateral moves. Investing in your future should start early, even in your teens. Flexibility and adaptability are key in today's job market. Networking can lead to unexpected career opportunities. Everyone is replaceable, and it's important to recognize that. Career advice can come from unexpected places and experiences. Being a good human in the workplace fosters better relationships. Chapters 00:00 Introduction to Career Pathing 02:05 You gotta be open 04:03 The Journey of Career Development 06:34 Start investing right now 08:03 Intentionality in Career Choices 10:55 Everyone is replaceable 11:51 Career Advice and Reflections Keywords career pathing, HR technology, career development, intentionality, career advice, serendipity, career choices, professional growth, Deloitte, research analyst

In this conversation, Carina Cortez, Chief People Officer at Cornerstone, discusses the importance of authenticity in the workplace, the challenges faced by HR professionals, and the significance of customer engagement. She shares personal anecdotes about her career journey, the evolution of workplace culture, and the role of diversity, equity, and inclusion in shaping a positive work environment. Takeaways Authenticity is crucial in the workplace. Employees should bring their best authentic selves to work. Personal experiences can shape professional behavior. HR professionals face unique challenges in their roles. Customer engagement is essential for product awareness. Diversity, equity, and inclusion should be integral to company culture. Workplace culture is evolving and requires adaptation. Feedback from peers can lead to personal growth. Being relaxed can enhance professional performance. Companies should care for their customers beyond just profit. Chapters 00:00 Introduction and Setting the Stage 01:52 Authenticity in the Workplace 05:43 Navigating HR Challenges 11:47 Customer Engagement and Product Awareness 15:36 Diversity, Equity, and Inclusion in Practice Keywords HR, authenticity, workplace culture, customer engagement, diversity, equity, inclusion, leadership, professional development

In this conversation, Mike Wynn, Academy Innovation and Design Executive at Bank of America, discusses his career journey and the evolution of training within the banking sector. He emphasizes the importance of adapting training methods to meet modern needs, particularly through the use of virtual reality (VR) technology. The discussion highlights the challenges of traditional training methods and the necessity for immersive learning experiences that resonate with employees. Mike shares insights on how VR is being used to enhance training effectiveness and improve customer interactions, ultimately creating a more engaging and effective learning environment. Takeaways Mike Wynn, Academy Innovation and Design Executive at Bank of America He transitioned from a potential medical career to banking. Training in banking has not evolved adequately over the years. Incorporating practice into learning is essential for effectiveness. VR technology is being used for immersive training experiences. The audience's expectations are changing, requiring new training methods. Training should be tailored to different learning styles and preferences. Real-world applications of training are crucial for employee preparedness. Data from immersive training can identify skill gaps and inform future training. Inspiration for training innovations comes from learners' direct feedback. Chapters 00:00 Introduction to Innovation in Banking 02:16 Career Journey and Evolution in Banking 10:00 Transforming Learning and Development 17:29 The Role of VR in Training 24:10 Real-World Applications of VR Training 29:51 Inspiration and Future Directions