Critical Connections

When communication fails, operations fail. In this episode of Critical Connections, host Ivy Cuervo introduces Dejero Titan Command: an industry-first triple 5G router and connectivity platform built for public safety and mission-critical operations. Years in the making, Titan Command is the first release in the Dejero Titan product family. Designed for law enforcement, emergency services, and the most connectivity-challenged environments, it features three independent 5G modems, integrated antennas, GPS, and powered by Dejero Smart Blending Technology. The result: resilient, mission-critical connectivity for agencies that cannot afford downtime. In this lively conversation, we explore: Why public safety agencies demanded something fundamentally different The engineering challenges of integrating three 5G modems into a single ruggedized gateway How Smart Blending Technology aggregates multiple cellular networks simultaneously Why network redundancy and independence are critical for emergency operations The role of reliable connectivity in managing threat, harm and risk For public safety leaders, emergency managers, and technology decision-makers, this episode offers insight into the future of mission-critical communications infrastructure. Titan Command is available now: dejero.com/titan

In the first episode of season 2, Critical Connections host Ivy Cuervo and co-host Michael Stanton from Dejero speak with Richard Price, retired fire chief and Founder & President of the PulsePoint Foundation, about how community-powered technology can save lives in the critical moments before first responders arrive. When cardiac arrest happens outside a hospital, survival comes down to minutes. Richard shares the moment that changed everything: he was having lunch when sirens stopped nearby. A cardiac arrest was happening next door and despite decades in the fire service, CPR training, and an AED close by, he had no way of knowing in time to help. That experience sparked PulsePoint: technology that alerts CPR-trained bystanders and helps bring AEDs to the scene faster. Episode highlights: The origin story behind PulsePoint — and the “aha” moment Why bystanders are essential to improving cardiac arrest outcomes The AED problem: devices exist, but people often don’t know where they are The National Emergency AED Registry (NEAR) and how it supports 911 dispatch What’s next: wearables and expanding community-powered response Want to learn more or get involved? If you’re CPR trained, download PulsePoint Respond Learn more: pulsepoint.org Explore the AED registry: nearregistry.org  

In this episode of Critical Connections, two retired Border Patrol veterans share how border security tech has transformed over the last 25 years. Eddie Wagner, now at MissionRT, and Alejandro Cavazos, Business Development Advisor at Dejero, reflect on field realities and why reliable connectivity now underpins modern border operations. They trace the shift from Vietnam-era sensors to AI-enabled drones, body-worn tech capable of livestreaming 22 miles offshore, and resilient mesh networks built to work where coverage once didn’t exist. They also unpack why fiber infrastructure matters, how body-cams protect both officers and communities, and the growing role of tools like ATAK phones in autonomous field work. Highlights: Tech evolution from 1999 to today Connectivity in remote environments Body-worn cameras and transparency ATAK devices for field operations Fiber optics as the future backbone Building the case for government tech investment Policy momentum shaping border modernization Whether you're in law enforcement, government technology, or simply interested in how innovation is solving real-world challenges, this conversation offers valuable insights into the intersection of technology, public safety, and national security.

When wildfires rage across remote mountains and cellular towers go dark, how do first responders maintain the critical communications they need to save lives? In this episode of Critical Connections, we meet with Scott Davis from Pelsue Communications to explore the cutting-edge solutions keeping emergency teams connected when traditional networks fail. Discover how rapid deployment satellite systems and smart network blending technology are revolutionizing emergency response. Learn why disasters that "start quickly, spread faster" demand connectivity solutions that can be deployed in under 5 minutes. You'll discover: The unique challenges facing wildland firefighters and search & rescue teams How satellite technology achieves lightning-fast deployment Why network blending creates unbreakable connections in extreme environments Real-world applications from Colorado's challenging terrain Plus, hear about our upcoming live demonstration on August 21st in Clear Creek Canyon, where we'll showcase real search & rescue operations using these mission-critical technologies. Subscribe wherever you get your podcasts. Learn more: Pelsue.com | Dejero.com

In this episode of Critical Connections, host Ivy Cuervo explores the transformation of modern construction sites into high-tech hubs. She’s joined by Rick Bertoncin, Director of IT and Security at Gallagher-Kaiser, and James Kay, Dejero’s Business Development Manager for Enterprise.   Gallagher-Kaiser builds million-square-foot automotive paint facilities over several years—massive projects that rely on cutting-edge tools like virtual reality, augmented reality, and digital twin technology. Rick shares how these job sites, which often house up to 100 workers, demand reliable internet from day one—despite being in remote locations with no fiber access.   Key Topics: Modern construction technology and virtual reality applications Connectivity challenges in remote construction sites Dejero's Smart Blending Technology and multi-carrier solutions Digital twin technology and AI in construction The future of construction site operations   🎧Tune in to learn how connectivity is reshaping the construction industry. 👉 Learn more about Dejero’s critical connectivity solutions at dejero.com.

When you hear "artificial intelligence," what comes to mind? Fear of job loss? Sci-fi robots? Or the promise of innovation? In this episode, we explore how AI is already transforming public safety — from predictive policing to streamlined emergency response — and tackle the big questions about ethics, trust, and change management.   🎯 What We Cover: How AI is changing emergency response and 911 operations Overcoming resistance to change in high-stakes environments Microsoft's new AiRS (Advanced Incident Response System) Why connectivity is critical for AI systems to work in real-time Real client success stories from early AI adopters The truth about AI replacing humans vs. enhancing capabilities Freeing up officers to focus on what they love: investigation and critical thinking   🎙️ Expert Panel: Christopher Blake Carver - Director of Market Development, Hexagon Safety, Infrastructure & Geospatial (Former NENA 911 Association) Sai Narain - Director of Technology Strategy, State & Local Government, Public Safety & Justice, Microsoft Kevin Fernandes - Chief Revenue Officer, Dejero Ivy Cuervo (Host) - Director of Brand & Communications, Dejero   🚨 Critical for Public Safety: At the heart of AI innovation is connectivity — ensuring AI-powered tools can respond in real-time during life-or-death situations. Discover how Dejero and Microsoft are partnering to close the information gap and push technology to the edge.   🔗 Useful Links: Learn about Dejero's public safety solutions: https://www.dejero.com/industry/public-safety Book a demo: https://www.dejero.com/contact-sales

When every second counts, reliable connectivity can make all the difference. In this episode of Critical Connections, we sit down with Lieutenant Ben Jones from the Winston-Salem Police Department as he reveals how their Real Time Crime Center is solving critical cases—from shootings to missing persons—in mere minutes. Discover how Dejero connectivity technology is empowering law enforcement to respond: Faster to emergencies Smarter with critical data More effectively in high-stakes situations This game-changing approach to public safety isn't just impressive—it's saving lives in our communities every day. Ready to transform your operation's connectivity strategy? Watch our full interview now!    📺 SUBSCRIBE for pro insights: youtube.com/@DejeroLabs   🔍 Explore Dejero tech: https://www.dejero.com/industry/public-safety    📞 See Dejero in action: dejero.com/contact-sales

TJC’s live TV shopping network reaches 30+ million homes–and every seamless broadcast depends on rock-solid connectivity. In this episode of Critical Connections, broadcast managers Victoria Roche and Martin Willingham reveal how Dejero technology keeps their live broadcasts running flawlessly–from fast setup to uninterrupted streaming.    🔗 Watch now & level up your workflow! 👇   📺 SUBSCRIBE for pro insights: youtube.com/@DejeroLabs   🔍 Explore Dejero’s tech: dejero.com/industry/broadcast   📞 Book a demo & see it in action: dejero.com/contact-sales

From live sports to record-breaking events, keeping a stream alive is no easy feat. But how do the pros make it happen? In this episode, John Castillo, CEO and Creative Director of Scratch Takes, reveals the behind-the-scenes magic of live production. 🎬✨ He shares how his team overcomes technical challenges and how Dejero ensures high-quality, uninterrupted streaming–even in the most unpredictable locations.   🔗 Watch now & level up your live production game! 👇 📺 SUBSCRIBE: youtube.com/@DejeroLabs 🔍 Explore Dejero’s tech: dejero.com/industry/broadcast 📞 Book a demo & see it in action: dejero.com/contact-sales

Reliable connectivity is crucial in law enforcement where timely information can make the difference between life or death. In the latest episode of Critical Connections, our Ivy Cuervo and Jehan Karim speak with Chief David Aguilar, Founder of the DVA Group and Former National Chief of the U.S. Border Patrol. Together, they explore how Dejero critical connectivity is transforming the way law enforcement and national security agencies operate. Chief Aguilar shares his unique insights on the importance of real-time data, seamless communication, and collaboration in keeping communities safe and secure.   SUBSCRIBE TO OUR YOUTUBE 🔥 https://www.youtube.com/@DejeroLabs   LEARN MORE ABOUT DEJERO https://www.dejero.com/industry/public-safety    CONTACT US FOR A DEMO https://www.dejero.com/contact-sales

In this debut episode of Critical Connections, Ivy Cuervo and Michael Stanton from Dejero sit down with Lawrence Partington, CIO and founder of TV2GO. As one of Dejero’s earliest adopters, Lawrence shares how the technology has revolutionized his work—from enabling a livestream for the Canadian Space Agency to empowering his mobile studio truck to broadcast live interviews from virtually any location. Discover the innovation driving connectivity and the stories behind it.   SUBSCRIBE TO OUR YOUTUBE 🔥 https://www.youtube.com/@DejeroLabs   LEARN MORE ABOUT DEJERO https://www.dejero.com/industry/broadcast   CONTACT US FOR A DEMO https://www.dejero.com/contact-sales   LEARN MORE ABOUT TV2GO https://www.tv2go.com/