PODCAST · technology
Customer Retention Podcast
by Timur Sabir
Welcome to the Customer Retention Podcast — your go-to show for actionable insights on growing and retaining your SaaS customers using GoCSM and the HighLevel platform. Each episode dives into practical strategies, real success stories, and proven systems to reduce churn, boost engagement, and scale your customer success operations. Whether you’re a SaaS founder, agency owner, or CSM, you’ll get clear, no-fluff advice you can use immediately.
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HighLevel Journey, Customer Success, and SaaS Strategies w/ Shawn Greenway
In this podcast, Tim and Shawn discuss their journey with the HighLevel platform and how it helped shape GoCSM, a powerful tool for customer success management. Tim shares insights from years of experience in the SaaS world, explaining how GoCSM was developed to support agencies in managing customer success, reducing churn, and improving client retention. The conversation covers key topics like the evolution of SaaS, the importance of customer support, how to scale effectively, and strategies for long-term success. They also touch on the value of attending HighLevel events, networking with leaders, and learning from the community. This video is a must-watch for SaaS entrepreneurs, agency owners, and anyone using or considering HighLevel for their business.
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How to Reduce Churn for HighLevel SaaS Agencies Using GoCSM w/ Nipun Syal
In our very first episode, we sit down with Tim Sabir, founder of GoCSM, to talk about one of the biggest challenges facing SaaS agencies on HighLevel — churn. With 7+ years of experience helping local businesses grow through smart technology, Tim shares practical strategies for reducing churn, increasing product adoption, and building stronger client relationships — all using GoCSM. If you’re running a SaaS agency on GoHighLevel (GHL), this episode is packed with real value you can apply today. Learn how to track customer health Use GoCSM to monitor engagement Spot churn risks early and take action 🔔 Don’t forget to subscribe for more episodes!
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ABOUT THIS SHOW
Welcome to the Customer Retention Podcast — your go-to show for actionable insights on growing and retaining your SaaS customers using GoCSM and the HighLevel platform. Each episode dives into practical strategies, real success stories, and proven systems to reduce churn, boost engagement, and scale your customer success operations. Whether you’re a SaaS founder, agency owner, or CSM, you’ll get clear, no-fluff advice you can use immediately.
HOSTED BY
Timur Sabir
CATEGORIES
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Frequently Asked Questions
How many episodes does Customer Retention Podcast have?
Customer Retention Podcast currently has 7 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Customer Retention Podcast about?
Welcome to the Customer Retention Podcast — your go-to show for actionable insights on growing and retaining your SaaS customers using GoCSM and the HighLevel platform. Each episode dives into practical strategies, real success stories, and proven systems to reduce churn, boost engagement, and...
How often does Customer Retention Podcast release new episodes?
Customer Retention Podcast has 7 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Customer Retention Podcast?
You can listen to Customer Retention Podcast on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Customer Retention Podcast?
Customer Retention Podcast is created and hosted by Timur Sabir.
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