Don't Call Me Catty

What if veterinary care didn’t stop at the clinic door?In this episode of Don’t Call Me Catty, we’re joined by Ellyse Bacelic-Grgic (RVT & Founder) and Jen Gibson of Felix and Fido, a platform enabling Registered Veterinary Technologists to provide in-home support following veterinary visits.Built from a personal experience with a critically ill pet, Felix and Fido addresses a common gap in care: the transition from clinic to home. Their model supports: Client compliance with treatment plans  Better continuity of care  Reduced stress for pets recovering at home  New, flexible career paths for RVTs Importantly, this work complements—not replaces—veterinary oversight.It’s about extending care, improving outcomes, and supporting both pet owners and veterinary teams.A must-listen for anyone interested in the future of veterinary medicine, patient care, and the evolving role of RVTs.About EllyseEllyse Bacelic-Grgic is a Registered Veterinary Technician with 18 years of experience and the founder of Felix and Fido, an at-home nursing care company that connects pet owners with credentialed RVTs for prescribed in-home support. Based in Vancouver, Ellyse has a deep love for animals and a genuine passion for veterinary medicine. She’s dedicated to fear-free, low-stress care and to helping pet families feel confident managing treatment at home. She created Felix and Fido to build a company rooted in flexibility, fairness, and real career growth for veterinary professionals.About JenJen Gibson is the Administrative Director and business partner at Felix and Fido, where she leads human resources, team support, and day-to-day operations for the company’s growing network of credentialed RVTs providing prescribed in-home nursing care. With a strong focus on continuing education and sustainable team development, Jen helps build the systems and culture that allow veterinary professionals to thrive—while ensuring pet families receive consistent, compassionate support at home.  Inspired by Ellyse Bacelic-Grgic’s contagious enthusiasm for making the veterinary world a better place, Jen is proud to be on the journey of building and growing Felix and Fido alongside her. A married mother of two, she loves spending her free time outdoors with her family, camping and hiking wherever they can.Visit Felix and FidoFollow us on Instagram @dontcallmecattyVisit Animal HealthLinkFacebookInstagramLinkedInVisit Steady Gait PlanningInstagramFor podcast inquiries, please contact [email protected]

What actually makes a veterinary hospital work? It's not all about medicine. In this episode of Don’t Call Me Catty, we sit down with Daniella Cox, Hospital Manager at Boreal Veterinary Centre, to talk about what really drives a successful, high-performing clinic, and why leadership, communication, and culture matter more than most people think.Daniella shares her journey from ER tech assistant to managing a 130+ person team, and what it takes to build an environment where people actually want to come to work.We get into: Why not everyone should be a manager (and why that’s okay)  The hardest part of stepping into leadership  How strong communication can make or break a team  What clinics get wrong about culture and how to fix it  How great hospitals retain staff (and support them through burnout) If you’ve ever wondered why some clinics thrive while others struggle… this conversation is for you.About Daniella: Daniella has spent over a decade in emergency and specialty veterinary medicine, building her career from the ground up through roles in veterinary support, client care, and referral coordination before stepping into leadership. Alongside her career, she completed a Bachelor of Commerce in Human Resource and Business Management at MacEwan University. A reflection of her genuine passion for the people side of any organization.HR, for Daniella, is about more than process. It’s about communication, connection, and helping people do their best work. She is driven by building collaborative cultures where teams feel supported, heard, and set up to thrive, even in the most demanding environments.Get in Touch: https://www.borealvet.com/Support the showFollow us on Instagram @dontcallmecattyVisit Animal HealthLinkFacebookInstagramLinkedInVisit Steady Gait PlanningInstagramFor podcast inquiries, please contact [email protected]

Jillian sits down with Dr. Greg Andrews: equine veterinarian, industry leader, and founding force behind Mosaic Veterinary Partners, for a candid conversation on what it really takes to build a lasting career in veterinary medicine.With over 37 years in practice, Dr. Andrews shares stories from the early days of equine medicine—working out of a tin shack, relying on hands and intuition before advanced diagnostics—and how those experiences shaped his approach to leadership, mentorship, and business. But this episode goes far beyond clinical practice.We dive into: Why mentorship matters (and what happens when you don’t have it)  The biggest financial mistakes veterinarians make and how to avoid them  Why “buy stuff” might be the most underrated advice in vet med  The power of equity, real estate, and thinking beyond your paycheck  Why you should never try to be the cheapest vet in the room  How communication is often the hardest (and most important) skill to master Dr. Andrews also shares hard-earned lessons on truth-telling with clients, building confidence early in your career, and creating a life that balances both intellectual and financial growth.Whether you’re a student, associate, or practice owner, this episode is packed with practical insights and a few bold opinions that might just change how you think about your career.About Dr. Greg AndrewsDr. Greg Andrews is an Equine Veterinarian who has practiced in the Calgary area for 37 years and previously held the position of CEO at Canada’s largest equine practice, Moore Equine Veterinary Centre. In 2016, Dr. Andrews and a group of like-minded veterinarians founded Mosaic Veterinary Partners which he led as CEO until late 2022. Dr. Andrews is now involved with the Mosaic team as Executive Chairman and is proud to be ICD.D certified by the Institute of Corporate Directors.Throughout his career, Dr. Andrews has been the President of the Alberta Veterinary Medical Association, and Western Canadian Association of Equine Practitioners, and has been involved with the Canadian Veterinary Medical Association and Equine Canada. He has served on the advisory boards of the University of Calgary’s School of Veterinary Medicine and the Western College of Veterinary Medicine. Dr. Andrews both initiated and chaired Business Infusions Ltd., a leading equine software provider, and served as Board Chairman of CNAD Ltd., a private bioinformatics/genomics company based out of Calgary and Austria. In his spare time, Dr. Andrews loves nothing more than letting nature challenge his body on his bike or skis, and is equally as passionate about challenging his mind through his board and business engagements.Support the showFollow us on Instagram @dontcallmecattyVisit Animal HealthLinkFacebookInstagramLinkedInVisit Steady Gait PlanningInstagramFor podcast inquiries, please contact [email protected]

Leilani and Jillian sit down at the 2025 CanWest Veterinary Conference to chat with the incredibly inspiring Dr. Heather Murphy, a Calgary-based veterinarian from Glamorgan Animal Clinic.Dr. Murphy, a 2016 UCVM grad, shares her unconventional and deeply moving 10-year journey through veterinary medicine. At just 23 years old, during her first year of vet school, Heather was diagnosed with stage four breast cancer. She opens up about the reality of undergoing surgery and chemo, and even heading straight to class after radiation treatments. Unbelievably, just a few years into her clinical career and three months into her first maternity leave, Heather had to navigate a second, entirely different cancer diagnosis. Heather is the definition of perseverance. In this episode, she discusses how staying task-oriented and focusing on future goals helped her push through when living in the moment was simply too hard. In this episode, we also cover:Early Career Realities: The steep learning curve of transitioning from a fast-paced rotating internship to locuming on your own,Clinical Highs & Lows: Why she absolutely loves a good ophthalmology case (and her fancy Tonovet), and why tricky diabetic cases are the ones that drive her up the wall,The Midnight Worries: The complex, hard-to-pin-down cases that keep her up at night, and how your subconscious mind never really clocks out,The Future of Vet Med: Heather’s hopes for making veterinary care more financially practical for pet owners, so practitioners can just focus on what’s best for their patients,Advice for the Next Generation: Why new DVMs and RVTs need to stop beating themselves up, remember their humanity, and prioritize taking care of themselves.Whether you’re a new grad trying to find your footing, an exhausted associate, or a veterinary professional juggling parenthood and practice, Heather’s story of grit, survival, and a healthy dose of stubbornness is exactly what you need to hear today.About Dr. Heather: Born and raised in Calgary, she is a dedicated veterinarian who graduated from the University of Calgary Faculty of Veterinary Medicine (UCVM) in 2016. She completed her internship at the CARE Center from 2016 to 2017 and now practices in Calgary, where she continues to provide compassionate care to her patients.She lives in Calgary with her husband and their two children, along with their two cats, Binx and Hobbes. Outside of work, she enjoys spending time outdoors with her kids, making the most of everything the area has to offer.Get In Touch:If you'd like to get in touch with Dr. Murphy for potential mentorship opportunities or other inquiries, please email [email protected] and we will connect you.Support the showFollow us on Instagram @dontcallmecattyVisit Animal HealthLinkFacebookInstagramLinkedInVisit Steady Gait PlanningInstagramFor podcast inquiries, please contact [email protected]

This week, we’re talking to Dr. Jodi Viste, and asking her how the heck she has 150 friends. She is a rural mixed-animal vet, mother, ABVMA council member, and a passionate community member. We’re diving into the "extraordinary ordinary" life of a small-town vet, including:The realities of the veterinary shortage, The dark humour we use to survive the hardest parts of the job, and Why "burnout is the curse of the strong." We also pull back the curtain on her 2021 sale to VCA, the guilt of the transition, and how she’s still a fixture in her community four years later. About Dr. JodiJodi was a farm girl raised in the city, and it was on the family farm that she developed her love for cattle.  This blossomed into a love of mixed animal practice.  Jodi built her practice in Strathmore, where she has been for the past 23 years.  Jodi is passionate about the role of the veterinarian in the community and finding the “fun” in practice every day. She loves working in a team, fostering community relationships and mentoring our future generation of veterinarians. Above all else, Jodi is blessed to have an amazing and supportive family with her husband Russell and their two kids, Jack and Raelyn (all die-hard flames fans!). Jodi’s dream is to see all veterinarians practice without fear and anxiety and to embrace just how amazing we all are!  Connecthttps://www.animalcarecentre.ca/Support the showFollow us on Instagram @dontcallmecattyVisit Animal HealthLinkFacebookInstagramLinkedInVisit Steady Gait PlanningInstagramFor podcast inquiries, please contact [email protected]

We sat down with Liz Blake, Sr. Veterinary Sales Representative at Pets Plus Us, for a conversation that starts light but quickly gets real.From Halloween costumes to $10,000 emergencies and life-changing decisions, this episode dives into the reality of pet insurance in vet med.Liz shares her stories from over 25 years in clinic and industry including the moment that changed everything: a six-month-old puppy, two broken legs, and a bill that altered the course of her life.We explore:- Why only ~2.8% of pets in Canada are insured and why that’s a problem- The emotional and financial impact of “economic euthanasia”- How insurance changes decision-making for both pet owners and veterinary teams- Common misconceptions (and why “just saving monthly” often fails)- What clinics and RVTs can do to better educate clients- The role of insurance in enabling gold-standard care and reducing moral stressThis episode isn’t about selling insurance. It’s about understanding the gap between the care we want to provide and what’s financially possible, and how we start to close it.About Liz: "My passion for animals has been a lifelong journey, influenced by my animal-loving parents who encouraged my interest in caring for a diverse array of pets throughout my upbringing.My professional path in animal care began during high school when I secured a position at a pet store with a zoo license. This role provided me with invaluable experience working with a range of unique species, including primates, big cats, and exotic animals. Upon graduating high school, I embarked on my first role in a veterinary practice and simultaneously initiated a wildlife rescue operation from my parents' home as well as a pet sitting service for reptiles, birds, and pocket pets.I have dedicated my personal life and career to animal welfare. I’ve worked in a variety of roles in veterinary practices for over 26 years where I specialized in exotics and wildlife. I have been an advocate for pet health insurance after experiencing firsthand how it can help in life-or-death situations when large veterinary bills can affect pet owners’ decisions.I am deeply committed to education, believing that knowledge is crucial for the conservation and well-being of all species. In addition to my professional endeavours, I actively volunteer as a wildlife educator, hand-raise neonatal kittens and foster a variety of species of animals in my home. I am on the BOD for Kali's Wish Foundation as well as the Veterinary Office Assistant Program at Bow Valley College. My personal passion is volunteering to help people with their pets through end-of-life care & decisions.I am honoured to be part of the Pets Plus Us team as a Sr. Veterinary Sales Representative for the past 12 years and am dedicated to continuing my work in animal welfare and education.I am very excited to be on 'Don’t Call Me Catty' Podcast!! Leilani & Jillian are women I highly respect and look up to in an industry I have dedicated my life to. I am soSupport the showFollow us on Instagram @dontcallmecattyVisit Animal HealthLinkFacebookInstagramLinkedInVisit Steady Gait PlanningInstagramFor podcast inquiries, please contact [email protected]

This episode is sponsored by Solvet Canada: https://solvet.ca/We sit down with the one and only Shannon Gervais, RVT, at CanWest in Banff for a conversation about leadership, entrepreneurship, networking, and the future of veterinary medicine.Shannon shares her journey from RVT to a career that spans clinical practice, pharmaceutical sales, leadership, consulting, and founding multiple ventures in the veterinary space. We talk about what it really takes to grow beyond the traditional RVT role, why networking matters more than ever, and how the profession can better support RVTs who are ready to spread their wings.We also dive into Shannon’s vision for Nova Vet, a tech-forward, client-centered practice model designed to elevate RVTs, improve team culture, and create a better experience for both pets and the people who care for them. Along the way, this episode touches on mentorship, authenticity, customer service, confidence, communication, and the power of finding the right people.This is a great listen for RVTs, aspiring leaders, and anyone in vet med who has ever wondered what else might be possible.About ShannonShannon Gervais, RVT is a veterinary industry trailblazer, entrepreneur, and innovator with over 25 years of experience in companion animal medicine. She currently serves as the National Companion Animal Business Unit Director at Solvet, where she leads the national strategy for the company’s companion animal division, focusing on veterinary pharmaceuticals, product development, and strategic partnerships across Canada. Shannon is also the Founder and Co-Owner of Nova Vet, a modern veterinary hospital in Calgary, Alberta, designed to deliver curated veterinary care through innovation, technology, and strong collaboration between Registered Veterinary Technologists and veterinarians. Originally trained as an RVT, Shannon has built a career bridging clinical practice, business strategy, and industry partnerships. She is passionate about advancing the veterinary profession through thoughtful innovation, operational excellence, and initiatives that support both veterinary teams and the pets they care for.Connect with ShannonLinkedInNova VetFollow us on Instagram @dontcallmecattyVisit Animal HealthLinkFacebookInstagramLinkedInVisit Steady Gait PlanningInstagramFor podcast inquiries, please contact [email protected]

This episode is sponsored by Solvet Canada. https://solvet.ca/Recorded live at CanWest 2025 in Banff, we sat down with Kamryn Shaughnessy-Gervais: Inside Sales Rep at AniCell Biotech, animal-health industry “legacy kid,” and competitive barrel racer with serious grit.Kamryn grew up in veterinary medicine (trade shows, clinics, and all), then moved from Canada to Texas to compete and study at Texas Tech University, completing a BSc in Animal Science and a Master’s in Veterinary Science. She opens up about what it felt like to be the only Canadian on the rodeo team (yes, they literally called her “Canada”), crossing the border during COVID, and why mentorship — from family to industry leaders — was everything when she wasn’t sure she belonged.We also talk about her path through Merck Animal Health (strategic accounts on the cattle side) and how that experience led her to AniCell Biotech, where she’s helping bring regenerative solutions into the animal health space. Kamryn explains regenerative technology in plain language, including how amnion-based products can support soft tissue repair and function.In this episode:- Growing up in vet med & trade show culture- Rodeo life, barrel racing, and the “heart horse” Switch- Moving to Texas as a Canadian (and the border paperwork reality)- Merck Animal Health internship on the cattle side- What AniCell Biotech does (regenerative tech, explained simply)- Grit, resilience, mentors, and asking for helpIf you’re early in your career, this episode is a great reminder that doubt doesn’t mean you’re doing it wrong. It means you care. Feeling unsure is normal. The key is to keep going, keep learning, and keep asking for help when you need it. Because you can go a long way in this industry when you don’t quit on yourself.Learn More/Contact Kamryn:https://anicellbiotech.com/LinkedInFollow us on Instagram @dontcallmecattyVisit Animal HealthLinkFacebookInstagramLinkedInVisit Steady Gait PlanningInstagramFor podcast inquiries, please contact [email protected]

We sit down with Dr. Candace Stuart, a veterinarian practicing in Whitehorse, Yukon, at one of only two veterinary clinics serving the entire territory.Dr. Stuart shares what it truly means to practice medicine in Canada’s North, where referral centers can be 10–14 hours away, emergency care is covered in-house, and veterinarians must rely heavily on teamwork, adaptability, and trust. From performing complex surgeries without immediate backup to supporting clients who may need to fly or drive for hours just to access care, this conversation sheds light on a side of veterinary medicine few people ever see.We explore:The realities of providing care in remote and underserved communitiesHow limited access shapes clinical decision-making and emotional loadThe critical role RVTs play in sustaining rural and northern practicesWhy expanding how we utilize veterinary technicians matters during a veterinary staffing crisisBurnout, on-call fatigue, and unique solutions for on-call supportDr. Stuart also shares a powerful case that has stayed with her for years: one that highlights not only clinical skill, but the profound impact of collaboration, trust, and perseverance in veterinary teams.This episode is a reminder that while veterinary medicine doesn’t always end in wins, and even when the outcome feels out of reach, the odds are never truly zero.About Dr. Candace Stuart: Dr. Candace Stuart grew up under the Northern Lights of Labrador. She knew she wanted to be a veterinarian from watching the first episode of Danger Bay, and from helping with vet checks at the Labrador 400 dog sled race as a high school student.Dr. Candace graduated from the Atlantic Veterinary College on Prince Edward Island in 2000. After 8 years of washing the red sand of PEI out of everything she made a bee-line to the snowy north. After spending the next few years working in Alaska and northern BC, an opening in Whitehorse came up in February 2004 and Dr. Candace has called Whitehorse ‘home’ ever since.The variety of cases in general practice North of 60 is what Dr. Candace loves the most about her clinic. She has treated an array of birds to woolly Yaks and everything in between. Her passion in private practice is helping to strengthen and protect the animal/human bond and she loves watching families grow together with their pets.When not at the clinic Dr. Candace explores the Yukon wilderness with her 2-legged and 4-legged family members.Follow us on Instagram @dontcallmecattyVisit Animal HealthLinkFacebookInstagramLinkedInVisit Steady Gait PlanningInstagramFor podcast inquiries, please contact [email protected]

Registered Veterinary Technologists are the backbone of veterinary medicine. But so many people (including pet owners) don’t fully understand what RVTs do, what they’re trained for, or how much they carry.In this episode of Don’t Call Me Catty, we sit down with Shea Lee, RVT, President (Vice-President at the time of recording) of the Alberta Veterinary Technologist Association (ABVTA), to talk about the real work happening behind the scenes. We focus especially on shelter medicine, where patients often arrive with no owner, no history, and no one to advocate for them.We get into:How Shea found her way from NAIT’s VMA program into RVT life (and why shelter medicine became her calling)Why the “pound” stereotype is outdated and what shelter medicine actually looks likeMicrochips, identification, and hold periods ABVTA’s current priorities: member engagement, wage insights, governance focus, and sustainable fundingThe big conversation: scope of practice, confidence, delegation, and what “top of license” really meansBurnout, boundaries, and Shea’s honest take on mental health leave and building longevity in vet medPlus: we end with Shea’s walk-in song, funeral song, and win song—because of course we do.Learn more about ABVTA: https://www.abvta.com/Questions for the ABVTA team? [email protected] Shea Lee, RVT:Shea Lee graduated from the NAIT VMA program in 2013 and the NAIT AHT program in 2015. Since graduation, she has worked full time in shelter medicine while maintaining a part-time position in small animal practice. Shea is passionate about advocating for homeless and neglected animals and takes a special interest in creating fear free environments for them. When not working one of her various jobs, she spends time fostering for local rescue groups and volunteering on the ABVTA Board of Directors. She and her husband share their home with an Australian Cattle Dog named Riggins, a Domestic Short Hair cat named Dill.Follow us on Instagram @dontcallmecattyVisit Animal HealthLinkFacebookInstagramLinkedInVisit Steady Gait PlanningInstagramFor podcast inquiries, please contact [email protected]

Leilani and Jillian sit down with Ashley Nicholls of Reach Ag for a wide-ranging conversation that blends leadership, culture, and real-world agriculture experience with plenty of laughs along the way.Ashley shares his journey from Australia to Canada, including stories from Australian cowboy culture and what it was like entering the agriculture industry later in life. Together, they explore the unique challenges that arise when business, family, and tradition intersect: a reality familiar to anyone working alongside farm families and multi-generational operations.The conversation digs into generational differences across Millennial, Gen-Z, and senior team members, how tools like the DiSC personality framework can improve communication, and why prioritizing people and culture isn’t “soft” work; it’s foundational to sustainable ag operations. These themes will resonate deeply with veterinary professionals who navigate complex relationships with producers, staff, and families while balancing care, business pressures, and expectations in the field.And because agriculture doesn’t stop after hours, Ashley also shares a memorable midnight story involving a heifer with a uterine prolapse, coyotes, and a couple of sticks... a moment that perfectly captures the unpredictability, responsibility, and grit that large-animal vets know all too well.This episode is a thoughtful, funny, and relatable look at the human side of agriculture, and why strong communication and culture matter just as much as technical expertise.About Ashley:Originally from a small farming community in New South Wales, Australia, Ashley Nicholls now resides in Foothills County, Alberta. Although not raised in an agricultural family, Ashley had the opportunity to work alongside several mixed farming operations, sparking a deep appreciation for the industry. As the founder of REACH Agriculture Strategies, Ashley is a passionate advocate for Canadian agriculture. He is dedicated to strengthening workplace cultures, improving staff retention and enhancing hiring practices across the sector. Through a progressive approach to leadership and a focus on effective communication, REACH delivers customized programs that help producers not only get boots on the ground but keep them there - ensuring the long-term sustainability of operations and the industry as a whole. In 2026, Ashley was named as a Contemporary Nuffield Scholar, through this project he will be traveling the globe uncovering the unique methods that businesses use to influence the attraction, retention and effectiveness of their employees.REACH Agriculture Strategies: https://reachag.ca/Follow us on Instagram @dontcallmecattyVisit Animal HealthLinkFacebookInstagramLinkedInVisit Steady Gait PlanningInstagramFor podcast inquiries, please contact [email protected]

Complaints are one of the most anxiety-provoking experiences in veterinary medicine. However, they don’t have to be a mystery, and they don’t have to define you.In this episode, we sit down with Dr. Phil Buote, DVM, Deputy Registrar and Complaints Director at the Alberta Veterinary Medical Association (ABVMA), for an open, human conversation about what really happens when a complaint is filed.Phil walks us through the complaints process from start to finish, sharing why most complaints are dismissed, how peer review actually works, and why the regulator’s role is not about punishment, but rather professionalism, fairness, and learning. Drawing on his own years in clinical practice, Phil explains how empathy, clear communication, and perspective guide his approach when calling colleagues on what may be one of the hardest days of their careers.This episode is for veterinarians and veterinary professionals who want clarity instead of fear, facts instead of assumptions, and reassurance that being human in medicine does not mean you’ve failed.If complaints have ever kept you up at night, or you just want to better understand the system that governs our profession, this conversation is worth your time.About Dr. Phil BuoteDr. Phil Buote is the Alberta Veterinary Medical Association Deputy Registrar and Complaints Director. He grew up in rural Prince Edward Island, completed an undergraduate Bachelor of Science degree at the University of Prince Edward Island and graduated from the Atlantic Veterinary College in 1995. Phil completed a rotating internship in large animal medicine and surgery at Washington State University in 1996.Dr. Buote began clinical practice in Alberta as a rural mixed animal practitioner in the Peace River region. He did two years of mainly beef cow-calf practice before moving to Sherwood Park where he joined a practice limited to horses. Three years into equine practice he found himself wanting to return to mixed practice and explore practice ownership. He moved to Cochrane where he eventually purchased the Cochrane Animal Clinic, which he owned and operated from 2002 through 2010.Dr. Buote was a member of the ABVMA Food Animal Committee from 2002 through 2004 when he was elected as a member of Council. Following his term on Council he was appointed to the Complaint Review Committee and took on the role of Chair in 2010. Looking for a change of career, and given his satisfaction with his volunteer work with the ABVMA, he applied for the position of Complaints Director and joined the ABVMA staff in July of 2010, and added the role of Deputy Registrar in 2013. He has been in both roles since then.Phil lives in Parkland county with his wife Carmen and their two boys Ethan and Nolan and cats Simon and Ceasar. He likes to stay active and his spare time is mostly spent outdoors fishing and in the mountains.Get in [email protected]. Buote Direct Phone: 780-784- 5223Follow us on Instagram @dontcallmecattyVisit Animal HealthLinkFacebookInstagramLinkedInVisit Steady Gait PlanningInstagramFor podcast inquiries, please contact [email protected]

We sit down with Jerry Locati, an RVT whose full-time job is talking to pet owners when they’re worried, overwhelmed, and unsure what to do next.Jerry shares his path into veterinary medicine, what led him to become an RVT, and who he is outside of the profession (including his life as a bass guitarist while off the clock). We talk about his role at Animal HealthLink, where he’s often the voice on the phone when a pet owner is facing a potential crisis and needs calm, experienced guidance.The conversation explores what it’s really like to specialize in communication as a clinical skill, while supporting pet owners across a wide variety of cases, many far outside his own geographic region. Jerry reflects on the rewards of being an RVT, the cases that stick with him long after the call ends, and why he’s become known for his steady, reassuring presence in high-stress moments.We also pull back the curtain on how Animal HealthLink calls typically unfold: what happens behind the scenes, how decisions are made, and what most people never get to see about this kind of work.This episode is about the power of calm, the weight of responsibility, and what it means to care for animals by caring for the people who love them, one conversation at a time.About JerryThierry graduated the Olds College AHT program with honours in 1997. He began his career at The Calgary North Emergency Hospital in the summer of 1997 in the emergency department. In 2002 Thierry started in the Internal Medicine department until September of 2008. In 2008 Thierry played an instrumental role in helping to setup the first Antech Laboratory Stat Lab in western Canada located in the Care centre building in Calgary Alberta. Thierry worked at Antech Laboratories as a lab tech and supervisor until his departure in the fall of 2015, when he moved to Vancouver Island. Since then he has worked in practice at local ER's and primary care veterinary clinics on the south Island. He began working for AHL as a triage operator in September of 2023. Thierry has a dog, Lola and a cat, Stella. Thierry's special interests are lab work, internal medicine and triage.Learn More about Animal HealthLink: ahl.vetFollow us on Instagram @dontcallmecattyVisit Animal HealthLinkFacebookInstagramLinkedInVisit Steady Gait PlanningInstagramFor podcast inquiries, please contact [email protected]

In this episode of Don’t Call Me Catty, we sit down with Dr. Jeannet Kessels, DVM, founder of Vets For Climate Action, to trace how one moment of concern turned into a worldwide effort to unite veterinary voices for the planet. From the frontlines of climate-driven animal welfare crises to conversations with veterinary organizations across continents, Dr. Kessels shares what it takes to build momentum in a profession rooted in science, trust, and community connection.We talk about why veterinarians may be some of the most powerful and credible messengers in the climate conversation, how grassroots advocacy becomes global leadership, and what the emerging World Veterinary Environmental Alliance could mean for the future of animal health, public trust, and building the guardrails to ensure we’re not just responding to climate-driven crises, but helping prevent them. This is a conversation about courage, credibility, and what happens when care for patients expands into care for the world they live in.Tune in for a grounded, honest look at how veterinary medicine is stepping into a much bigger role and why it matters now more than ever.About Dr. Jeannet:Dr Jeannet Kessels established her tiny veterinary practice when her children were small, which grew into the multi-site Greater Springfield Vets, known for its strong culture and values. Her motto ‘Excellence with Heart’ is reflected across both life and work. As a creative entrepreneur, she is driven by kindness and surrounding herself with brilliant minds. Since Jeannet was 5 years old, the world has lost over 70% of its wildlife. It is time for our profession to powerfully and cohesively respond! Jeannet is single-minded in advocating for animals in the triple planetary crisis. She founded Vets for Climate Action Australia (VfCA), which has now scaled to the innovative and profoundly important World Veterinary Environmental Alliance (WVEA). With a focus on climate, sustainability, and biodiversity, the alliance strengthens and leverages the positive work of like-minded vets and veterinary organisations all around the world. Jeannet models environmental philanthropy, applying practical steps towards sustainability and emissions reduction across her own veterinary hospitals.Get Involved: World Veterinary Environmental AllianceWVEA is growing fast; almost every veterinary sustainability and climate organisation globally is now a member, alongside the World Veterinary Association, Federation of Veterinarians of Europe, and numerous national associations. Join here: https://worldvetalliance.org/join/(UPDATED since time of recording) Email: [email protected] is pronounced "Wee-Veee-A" Vets for Climate Action (Australia)https://www.vfca.org.au/ Veterinary Sustainability Alliance (Canada and USA) https://www.veterinarysustainabilityalliance.org/Follow us on Instagram @dontcallmecattyVisit Animal HealthLinkFacebookInstagramLinkedInVisit Steady Gait PlanningInstagramFor podcast inquiries, please contact [email protected]

In this episode, we talk with Dr. Savannah Howse-Smith: Métis veterinarian, former star of Dr. Savannah: Wild Rose Vet, and Lead Veterinarian with the Canadian Animal Task Force. We discuss her journey from mixed animal practice to small animal care, how she found herself on television, and why community-centred care matters in Indigenous communities across Canada. Join us for stories from the clinic, insights into effective allyship to Indigenous communities, and how Dr. Savannah continues to make an impact beyond the camera.Canadian Animal Task Force: https://cataskforce.org/Volunteers Wanted - Canadian Animal Task Force: https://cataskforce.org/volunteer/ Learn About Native Land: https://native-land.ca/Alberta Helping Animals Society: https://www.ahas.ca/Follow us on Instagram @dontcallmecattyVisit Animal HealthLinkFacebookInstagramLinkedInVisit Steady Gait PlanningInstagramFor podcast inquiries, please contact [email protected]

In this episode, we sit down with Dr. Heather James, DVM for a candid conversation about finding your calling, surviving the messy middle, giving back through mentorship, and noticing the impact of your work.Heather shares her non-linear path to vet med, from an early background in art, to quitting programs that weren’t the right fit, to selling Girl Guide cookies at 2 a.m. outside a bar because opportunity doesn’t always show up during business hours. We talk about grit in its many forms: working rural mixed animal practice with relentless on-call schedules, sleeping in an SUV while doing summer research, leading a rescue operation for an 1800 pound Clydesdale, and carrying the weight of six-figure student debt while finding creative ways to move forward.But this episode isn’t about glorifying struggle. It’s about what comes beyond survival mode: learning how to make empowering financial decisions despite fear, knowing when to reward yourself, investing in the right people, and realizing that burnout isn’t a badge of honour. Heather speaks openly about leadership, mentorship, and why a mentor’s success should always be measured by the success of their mentees.We also explore the deeply human side of veterinary medicine, the intimacy of caring for animals who are family members, the trust placed in vets during some of life’s hardest decisions, and the emotional weight that stays with you long after the appointment ends.This conversation is powerful, practical, and refreshingly honest. It’s a reminder that you’re allowed to do things differently, take up space, and build a career (and life) that actually works for you.About Dr. Heather:Heather James, DVM, is a co-owner of Ospika Animal Hospital, a DVM- and RVT-owned small animal practice in Prince George, BC. A 2007 graduate of the WCVM, Dr. James also has a background in contract research, shelter medicine, and mixed animal practice, as well as working as a general practice and emergency locum. She has a strong passion for teaching and trauma-aware mentorship, which grew during her leadership roles as medical director and area medical director at multiple hospitals prior to ownership. A perpetual student at heart, Dr. James loves trying new technology, hearing new perspectives, and is most proud of her certifications in the Human Animal Bond, Trauma of Money, and Master Gardener. She shares her home life on Vancouver Island with her “Tiger Collie” (read “mutt”) called Rhubarb and her husband, who is also an entrepreneur.Ospika Animal Hospital: https://ospikavet.com/ LinkedIn: https://www.linkedin.com/in/heather-james-dvm/ Follow us on Instagram @dontcallmecattyVisit Animal HealthLinkFacebookInstagramLinkedInVisit Steady Gait PlanningInstagramFor podcast inquiries, please contact [email protected]

We're thrilled to introduce you to Syd Vaughan, Registered Massage Therapist, breathwork coach, and founder of 3 Well by Syd.Syd shares her personal journey into breathwork and how regulating the nervous system can be a practical, effective tool for managing stress, especially in high-pressure professions like veterinary medicine. The conversation reflects on the speakers’ experience at CVMA 2025, where Syd guided a group of veterinary professionals through a breathwork session that challenged skepticism and reframed breathwork as a grounded, accessible stress-regulation practice.Together, they explore the role of vulnerability, authenticity, and music in mental health and performance, and why sustainable well-being isn’t about doing more, but about learning how to pause, reset, and give yourself some grace.Syd VaughanSyd Vaughan is a Registered Massage Therapist, Breathwork Facilitator, Dynamic Speaker, and the Visionary Founder of 3 Well by Syd. With over a decade of experience, Syd masterfully bridges the science of the body with the art of self-discovery creating profound, lasting change in the lives of her clients.Syd launched her personal training business at just 20 years old. Since then, she has built a multidimensional career rooted in helping individuals reconnect with themselves physically, emotionally, and energetically. Syd empowers people to radically transform their relationship with their bodies, beliefs, and breath. With technical expertise she helps clients cultivate self-love, break through limitations, and build sustainable lifestyles.Her unique skill set guides clients to take deliberate, transformative steps to evolve all elements of mind, body, and breath. From one on one training, facilitating transformational retreats, or captivating audiences from the stage, Syd brings a powerful grounded presence. Her signature approach helps individuals reconnect to themselves, unlocking deep, lasting transformation.Instagram: @sydvaughanWebsite: www.3wellbysyd.comFollow us on Instagram @dontcallmecattyVisit Animal HealthLinkFacebookInstagramLinkedInVisit Steady Gait PlanningInstagramFor podcast inquiries, please contact [email protected]

In this episode, we sit down with Dr. Gerard O'Leary, the CEO and founder of NxVet. Gerard discusses his unconventional journey from engineering to veterinary medicine, including his work with the European Space Agency and on smartphone technology before moving to medical devices. He elaborates on his commitment to humanizing the veterinary field and breaking down barriers. Gerard provides an in-depth look at NxVet's innovative stethoscope attachment, which combines AI technology for scribing and vital sign measurements. The conversation highlights the importance of persistence, the support from key individuals such as his wife and colleagues, and the challenges faced in entrepreneurship. The episode ends with Gerard’s vision for the future of NxVet and how interested parties can get involved.About Gerard:Dr. Gerard O’Leary has led the technology and business development behind NXVET since co-founding NerveX in 2021. He’s passionate about demonstrating the benefits of NXVET in veterinary clinics and thrives when developing new technologies with the engineering team at the NerveX lab. He received his B.Eng. degree from the University of Galway, and his M.A.Sc. and Ph.D. degrees in electrical and computer engineering from the University of Toronto. Gerard has held engineering positions at Analog Devices, the European Space Agency, and ARM.He is the recipient of the RBC Prize for Innovation and Entrepreneurship and the IEEE Predoctoral Achievement Award. His Ph.D. research was in neuroelectronics, and ranged from in-vitro devices for fundamental neuroscience to developing integrated circuits and systems with integrated machine learning accelerators for implantable neural interfaces. Since graduating, Gerard has broadened his research to bioelectronic sensing for solving in-clinic and at-home healthcare challenges. As Chief Executive Officer at NerveX, his goal is to build a sustainable company that supports a world-leading engineering and clinical deployment team. So far, so great!For more on NxVet: https://nx.vet/Follow us on Instagram @dontcallmecattyVisit Animal HealthLinkFacebookInstagramLinkedInVisit Steady Gait PlanningInstagramFor podcast inquiries, please contact [email protected]

In the inaugural episode of 'Don't Call Me Catty,' co-hosts Jillian and Leilani introduce their mission of offering a no-nonsense look into the veterinary industry. The special guest, Jonathan Leicht, CEO of Mosaic Vet Partners, shares career insights, including hiring practices, mentorship, and handling workplace challenges. He emphasizes the importance of maintaining team culture and being adaptable in a fast-evolving field. Jonathan also opens up about personal stories, including memorable family experiences and the impact of firing a high-performing but toxic team member. This episode highlights the human side of veterinary medicine, aiming to foster better understanding and empathy within the community.About Jonathan:Dr. Jonathan Leicht received his BSc. in Agriculture, Animal Sciences with distinction from the University of Saskatchewan before completing his DVM degree at WCVM in 2009. Over the past 10 + years, Jonathan has worked in clinical practice as well as in a wide range of progressive leadership positions including veterinary sales and operations in general practice, emergency as well as specialty settings. In 2021, Jonathan joined as a partner with Mosaic Veterinary Partners, becoming its CEO in October 2022. Jonathan is passionate about helping guide and grow veterinary businesses, as well as helping team members to achieve greater success in their own careers. When he’s not working, you will find him outside with his wife and two kids skating, skiing, and exploring the world together.For more on Mosaic: https://mosaicvet.com/ About Leilani Leilani Mustillo, RVT, has spent 15 years in specialty and emergency medicine, holding both nursing and management roles. Her passion for mentoring led to nine years as a college instructor in Animal Health programs. Dedicated to the sustainability of the veterinary profession and the advancement of RVTs, she co-founded Animal HealthLink in 2020: a teletriage company designed to ease pressure on veterinary teams, support clinic sustainability, and improve patient access to care. Leilani also serves on the boards of the Canadian Veterinary Virtual Care Association and the Alberta Veterinary Medical Association, where she advocates for high standards, innovation, and animal welfare.About Jillian A lifelong equestrian, Jillian Carr began working with veterinarians after a speaking invitation to a vet college revealed her unique niche: combining her animal background with financial planning. Today, she works with DVMs, RVTs, and veterinary specialists to create personalized financial strategies as unique as a dog’s nose print. Jillian provides well-rounded, tailored advice to help veterinary professionals navigate career transitions and achieve lasting financial confidence.Follow us on Instagram @dontcallmecattyVisit Animal HealthLinkFacebookInstagramLinkedInVisit Steady Gait PlanningInstagramFor podcast inquiries, please contact [email protected]