PODCAST · business
Future of Claims
by Andrew Anderson
The insurance claims industry stands at a pivotal moment as artificial intelligence, machine learning, and emerging technologies fundamentally reshape how insurers process, investigate, and settle claims. The Future of Claims podcast, hosted by veteran insurance and technology executive Andy Anderson, explores this transformation through conversations with industry thought leaders who are actively deploying these innovations today. Each episode provides practical insights into the next five years of claims processing, examining topics ranging from AI-driven fraud detection to drone-based damage assessment. Anderson brings over a decade of experience bridging traditional insurance practices with cutting-edge technology, providing listeners with both strategic vision and tactical guidance for navigating this rapidly evolving landscape.The insurance claims landscape is undergoing its most dramatic transformation in decades. From artificial intelligence automating first notice of loss to
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Gregg Golson - From Hurricanes to AI: Catastrophe Claims in the Digital Age
In this episode, Andy Anderson sits down with Gregg Golson, a veteran catastrophe claims leader with decades of experience managing large-scale disaster response operations. Golson shares how the catastrophe claims landscape has evolved from paper-based processes and manual assessments to today's technology-driven response systems.The conversation explores how AI and satellite imagery are revolutionizing catastrophe response, enabling insurers to assess damage before adjusters can even reach affected areas. Golson discusses the practical challenges of deploying new technologies during chaotic disaster scenarios, the importance of maintaining human oversight in automated processes, and how predictive analytics are helping insurers better prepare for future catastrophic events.Listeners will gain insights into the unique demands of catastrophe claims, from managing surge capacity and coordinating with emergency responders to ensuring fair and timely settlements for policyholders facing devastating losses.
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ABOUT THIS SHOW
The insurance claims industry stands at a pivotal moment as artificial intelligence, machine learning, and emerging technologies fundamentally reshape how insurers process, investigate, and settle claims. The Future of Claims podcast, hosted by veteran insurance and technology executive Andy Anderson, explores this transformation through conversations with industry thought leaders who are actively deploying these innovations today. Each episode provides practical insights into the next five years of claims processing, examining topics ranging from AI-driven fraud detection to drone-based damage assessment. Anderson brings over a decade of experience bridging traditional insurance practices with cutting-edge technology, providing listeners with both strategic vision and tactical guidance for navigating this rapidly evolving landscape.The insurance claims landscape is undergoing its most dramatic transformation in decades. From artificial intelligence automating first notice of loss to
HOSTED BY
Andrew Anderson
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