Handle The Sh!T

📍 OVERVIEWWWETT Show is next week and Tanya Wilson could not wait to jump on the mic and personally invite you.In this special episode of Handle the Sh!t, Tanya breaks down exactly where you can find her at WWETT 2026 and why this conference matters if you want to grow in the wastewater industry. From scaling systems and building structure to stepping boldly into leadership as a woman in the trades, this week is about connection, courage, and next-level growth.Whether you are attending in person or following along from home, this episode offers a roadmap for thinking bigger about your septic business, your leadership, and your role in elevating the entire industry.🧠 TOPICS WE COVERWhy WWETT is more than a trade show — it is a growth roomWhat you will learn inside Septic Success BlueprintWhy Septic Strong is a history-making women-focused trackThe power of real rooms and real conversationsHow HomeField’s franchise expansion is reshaping the industryWhy collaboration elevates the entire wastewater space✨ 5 THINGS YOU’LL LEARNHow to scale your septic business without chaosWhy getting out of your comfort zone changes your trajectoryWhat it really takes to stop being the bottleneck in your businessHow women in wastewater can lead boldly and stop playing smallWhy community and collaboration accelerate growth faster than competition📍 WHERE TO FIND TANYA AT WWETT🔹 MondaySeptic Success Blueprint 1:00 to 2:30 PM Room 133For owners and leaders ready to build real systems, real structure, and real strategy to scale to seven figures and beyond.🔹 TuesdaySeptic Strong: A Playbook for Kickin Ass, Leading & Thriving 2:30 to 3:30 PM Room 233A women-focused, high-energy leadership session with Kim Turner. Confidence, leadership, ownership, and building your own table.🔹 WednesdayLIVE Podcast Recordings Cole Publishing Booth #647310:00 AM – Handle the Sh!t with Micah Finley 11:00 AM – Ladies Kickin Ass with Kim TurnerCome watch, jump in, and be part of the conversation.💬 QUOTE OF THE EPISODE“Your next level doesn’t come from staying comfortable. It comes from getting in real rooms and having real conversations.”🎧 Thanks for Listening to Handle The Sh!T!If today’s episode fired you up or hit home, send it to someone in the field who needs to hear it. We’re building something bigger than a business — we’re raising the bar for this industry.👉 Don’t forget to follow the show so you never miss an episode. 👉 Drop us a review — it helps more badass pros find us. 👉 Got an idea, question, or story to share? We’d love to hear it.🔗 Connect With Us:🌐 Website: HomeFieldOnsite.com/East-Valley 📸 Instagram: @HomeFieldEastValley 📘 Facebook: @HomeFieldEastValley 🎵 TikTok: @WeDoEpicShit 🎥 YouTube: @homefieldeastvalley 🐦 X (Twitter): @HomeFieldEastValley 💼 LinkedIn: Tanya Merritt Wilson 📧 Email: [email protected] The Sh!T! is powered by HomeField East Valley — where septic gets done right, and business gets handled.#HandleTheShitPodcast #HomeFieldEastValley #SepticStrong #WastewaterWarriors #TradesTalk #WeDoEpicShit #HandleTheShit

 📍 OVERVIEW In the first Handle the Sh!t episode of 2026, Tanya Wilson pulls back the curtain on one of the most impactful leadership practices she has implemented in nearly 17 years in the wastewater industry. This episode is a deep dive into how intentional team alignment, transparency, and shared ownership thinking can completely transform a septic business. Fresh off a powerful annual team meeting, Tanya walks listeners through exactly how she reviews financials with her team, celebrates wins, builds accountability, and aligns personal and professional goals across the company. This is not a theory. These are real systems, real conversations, and real results that have helped HomeField East Valley grow, scale, and build a culture people are proud to be part of. If you want a septic business that runs with clarity, buy‑in, and momentum, this episode is a must‑listen.  🧠 TOPICS WE COVER Why your mindset as an owner sets the tone for your entire teamHow transparency around financials builds trust and buy‑inWhat an annual alignment meeting should actually look likeUsing reviews and data to reinforce culture and performanceWhy team goal setting fuels retention and accountabilityHow alignment creates scalable growth, not burnout✨ 5 THINGS YOU’LL LEARNHow to run an annual team meeting that drives real alignment and ownershipWhy sharing revenue, profit, and expenses reduces resentment and confusionHow to use reviews and wins to reinforce culture and prideWhy measuring performance is non‑negotiable for scalingHow personal goals tied to team goals increase engagement and retention🔗 RESOURCES & LINKS🌐 HomeField East Valley https://www.homefieldEV.com💬 Slack, Team communication platform https://slack.com📲 CHIIRP, Customer communication and review automation https://chiirp.com/📱 Connect with Tanya on Instagram https://www.instagram.com/homefieldeastvalley💬 QUOTE OF THE EPISODE“Alignment is what allows you to scale. Hustle alone will never get you there.🎧 Thanks for Listening to Handle The Sh!T!If today’s episode fired you up or hit home, send it to someone in the field who needs to hear it. We’re building something bigger than a business — we’re raising the bar for this industry.👉 Don’t forget to follow the show so you never miss an episode. 👉 Drop us a review — it helps more badass pros find us. 👉 Got an idea, question, or story to share? We’d love to hear it.🔗 Connect With Us:🌐 Website: HomeFieldOnsite.com/East-Valley 📸 Instagram: @HomeFieldEastValley 📘 Facebook: @HomeFieldEastValley 🎵 TikTok: @WeDoEpicShit 🎥 YouTube: @homefieldeastvalley 🐦 X (Twitter): @HomeFieldEastValley 💼 LinkedIn: Tanya Merritt Wilson 📧 Email: [email protected] The Sh!T! is powered by HomeField East Valley — where septic gets done right, and business gets handled.#HandleTheShitPodcast #HomeFieldEastValley #SepticStrong #WastewaterWarriors #TradesTalk #WeDoEpicShit #HandleTheShit

In this solo episode of Handle the Sh!t, Tanya Wilson drops the mic on what really drives a successful septic business — and it’s not just trucks, tools, or trenches. It’s your mindset.Tanya shares five powerful mindset shifts that have helped her grow multiple septic companies, lead a team, and build a brand that stands out in a traditionally old-school industry. From handling daily chaos to leading with intention and bouncing back like a badass, this episode is a firestarter for anyone ready to lead their business — and themselves — to the next level.🧠 TOPICS WE COVERWhy your mindset is your greatest business assetHow to shift from burnout to intentional leadershipThe secret to building trust and boosting sales without being pushyWhat rest has to do with success (yes, seriously)Why collaboration wins over competition every time✨ 5 THINGS YOU’LL LEARNWhy believing everything is figureoutable gives you powerHow showing up to solve, not just sell, grows trust (and profits)The importance of rest to avoid burnout and scale smartHow to develop resiliency so you can bounce back fasterWhy collaborating with other companies elevates the entire industry🔗 RESOURCES & LINKS💡 GrowthDay – Tanya’s go-to personal development app → www.growthday.com (14 day FREE trial)!📱 Connect with Tanya: @ladieskickinass  @tanyawilson.page🌐 Learn more about franchising opportunities: https://www.homefieldonsite.com/partnerships/ 💬 QUOTE OF THE EPISODE“Your business becomes unstoppable when you decide you’re unstoppable.” — Tanya Wilson🧼 EPIC AFFIRMATION“I am building a legacy, not just a business. My mindset fuels the future I’m creating.”🎧 Thanks for Listening to Handle The Sh!T!If today’s episode fired you up or hit home, send it to someone in the field who needs to hear it. We’re building something bigger than a business — we’re raising the bar for this industry.👉 Don’t forget to follow the show so you never miss an episode. 👉 Drop us a review — it helps more badass pros find us. 👉 Got an idea, question, or story to share? We’d love to hear it.🔗 Connect With Us:🌐 Website: HomeFieldOnsite.com/East-Valley 📸 Instagram: @HomeFieldEastValley 📘 Facebook: @HomeFieldEastValley 🎵 TikTok: @WeDoEpicShit 🎥 YouTube: @homefieldeastvalley 🐦 X (Twitter): @HomeFieldEastValley 💼 LinkedIn: Tanya Merritt Wilson 📧 Email: [email protected] The Sh!T! is powered by HomeField East Valley — where septic gets done right, and business gets handled.#HandleTheShitPodcast #HomeFieldEastValley #SepticStrong #WastewaterWarriors #TradesTalk #WeDoEpicShit #HandleTheShit

Automation gets a bad rap — but what if it's not cold and robotic... what if it’s actually the key to unlocking freedom, consistency, and deeper connection with your customers? In this episode of Handle the Sh!t, Tanya Wilson and marketing queen Heidi Hooker break down how automating the right tasks actually makes your septic business more human — not less.From setting up review requests and customer follow-ups to streamlining your social media and install communications, they’re sharing real-life strategies you can implement right now to save time, boost revenue, and improve every part of the customer journey. If you’re ready to work smarter (not harder), this episode is packed with gold.🧠 TOPICS WE COVERWhy automation creates more connection, not lessTools we use to automate follow-ups, reviews, and contentHow to build your brand with scheduled, consistent marketingSimple automations that improve customer communicationHow AI is changing the game in septic and service businessesWhy your future team (and buyer!) will thank you for automating now✨ 5 THINGS YOU’LL LEARNThe #1 automation you should implement first (hint: it’s reviews!)How to create automated customer touchpoints without sounding roboticHow to schedule a full month of marketing in a few hoursWhat tools we use to automate our installs, follow-ups, and contentHow small automations each month can lead to massive impact in 1–3 years🔗 RESOURCES & LINKS🛠️ Social Pilot – Our favorite scheduling tool → www.socialpilot.co📷 Canva – Design graphics with ease → www.canva.com💬 ServiceTitan – Our CRM and dispatch platform → www.servicetitan.com📱 CHIRP – Text message automation platform → www.chirp.io🔁 Septic Strong Community – Get monthly content calendars + marketing help → Join Here💬 QUOTE OF THE EPISODE“Automation doesn’t replace your connection — it amplifies it.” — Heidi Hooker🧼 EPIC AFFIRMATION“I’m allowed to work smarter, not harder. I create ease through systems and serve through structure.”🎧 Thanks for Listening to Handle The Sh!T!If today’s episode fired you up or hit home, send it to someone in the field who needs to hear it. We’re building something bigger than a business — we’re raising the bar for this industry.👉 Don’t forget to follow the show so you never miss an episode. 👉 Drop us a review — it helps more badass pros find us. 👉 Got an idea, question, or story to share? We’d love to hear it.🔗 Connect With Us:🌐 Website: HomeFieldOnsite.com/East-Valley 📸 Instagram: @HomeFieldEastValley 📘 Facebook: @HomeFieldEastValley 🎵 TikTok: @WeDoEpicShit 🎥 YouTube: @homefieldeastvalley 🐦 X (Twitter): @HomeFieldEastValley 💼 LinkedIn: Tanya Merritt Wilson 📧 Email: [email protected] The Sh!T! is powered by HomeField East Valley — where septic gets done right, and business gets handled.#HandleTheShitPodcast #HomeFieldEastValley #SepticStrong #WastewaterWarriors #TradesTalk #WeDoEpicShit #HandleTheShit

Think your brand is just a logo and a color palette? Think again. In this episode of Handle the Sh!t, Tanya Wilson is joined by marketing guru and team culture cheerleader, Heidi Hooker, to unpack what your real brand is made of: your people. 💥Together, they explore how the way your team shows up in the field, online, and in everyday interactions becomes your company’s reputation — and ultimately, your brand. From celebrating staff birthdays to defending one-star reviews with class, this episode is a must-listen for any business owner ready to build a people-first brand that customers (and employees) want to stick with.🧠 TOPICS WE COVERWhy your brand is your reputation — not just your logoHow to showcase your team to build trust and connectionHow social media plays a powerful role in brand-buildingWhy defending your reputation the right way mattersThe role of company culture in customer experience and reviewsBuilding your brand as a recruiting magnet✨ 5 THINGS YOU’LL LEARNWhat it really means to build a team-centered brandHow to use birthdays, anniversaries, and field videos to build loyaltyWhy putting your team front and center boosts customer trustHow to educate customers (even with 1-star reviews)The mindset shift from “just a job” to “this is my career”🔗 RESOURCES & LINKS🛠️ Learn more about HomeField East Valley → www.homefieldeastvalley.com/east-valley💬 Follow us on Instagram: @ladieskickinass | @homefieldeastvalleyInterested in starting your own septic business? → Stay tuned for franchise info at https://www.homefieldonsite.com/partnerships/💬 QUOTE OF THE EPISODE“Your logo isn’t your brand — your reputation is. And that reputation is built by the people who wear your logo every day.” — Tanya Wilson🧼 EPIC AFFIRMATION“I lead with purpose, show up with intention, and build my brand through every interaction.”🎧 Thanks for Listening to Handle The Sh!T!If today’s episode fired you up or hit home, send it to someone in the field who needs to hear it. We’re building something bigger than a business — we’re raising the bar for this industry.👉 Don’t forget to follow the show so you never miss an episode. 👉 Drop us a review — it helps more badass pros find us. 👉 Got an idea, question, or story to share? We’d love to hear it.🔗 Connect With Us:🌐 Website: HomeFieldOnsite.com/East-Valley 📸 Instagram: @HomeFieldEastValley 📘 Facebook: @HomeFieldEastValley 🎵 TikTok: @WeDoEpicShit 🎥 YouTube: @homefieldeastvalley 🐦 X (Twitter): @HomeFieldEastValley 💼 LinkedIn: Tanya Merritt Wilson 📧 Email: [email protected] The Sh!T! is powered by HomeField East Valley — where septic gets done right, and business gets handled.#HandleTheShitPodcast #HomeFieldEastValley #SepticStrong #WastewaterWarriors #TradesTalk #WeDoEpicShit #HandleTheShit

📍 OVERVIEWIn this episode of Handle the Sh!t, Tanya Wilson teams up with her operations powerhouse, Trachelle Simon, to break down the real deal behind building systems and SOPs (Standard Operating Procedures) in your septic or service-based business. From avoiding training burnout to creating performance-boosting processes that actually get used, this episode is packed with practical insights and hilarious truths from the field. If you’ve ever said, “I’m not a systems person” — this one’s for you.Tanya and Trachelle pull back the curtain on how they’ve implemented game-changing processes at HomeField East Valley — and how you can too, even with limited time and budget.🧠 TOPICS WE COVERWhy SOPs are the foundation of a sustainable businessHow to get your team involved in building processesWhat tools we use to document and share SOPs (yes, Loom is a game-changer!)How better reporting boosted technician performance + moraleUsing SOPs to build freedom, not restrictionThe power of team buy-in (and how to get it)✨ 5 THINGS YOU’LL LEARNHow to start building SOPs from scratch — even if you're short on timeWhy involving your team creates better systems (and culture)The tech tools we use to make SOP-building fast, simple, and effectiveHow SOPs improve performance, commission tracking, and trainingThe mindset shift that turns “just getting it done” into true value delivery🔗 RESOURCES & LINKS💻 Loom – AI-powered screen recording to document SOPs → www.loom.com💸 Gusto – Payroll platform we use → www.gusto.com📞 Housecall Pro – Our go-to job management software → www.housecallpro.com💬 Slack – How we streamline communication and field video processes → www.slack.com📱 DM us with questions anytime: @homefieldeastvalley📬 Or contact us here: www.homefieldonsite.com/east-valley💬 QUOTE OF THE EPISODE“You shouldn't be the only one creating SOPs. Use your team — they're the experts doing it every day.” — Tanya Wilson🧼 EPIC AFFIRMATION“Systems create freedom. Today, I commit to documenting what matters and leading with intention.”🎧 Thanks for Listening to Handle The Sh!T!If today’s episode fired you up or hit home, send it to someone in the field who needs to hear it. We’re building something bigger than a business — we’re raising the bar for this industry.👉 Don’t forget to follow the show so you never miss an episode. 👉 Drop us a review — it helps more badass pros find us. 👉 Got an idea, question, or story to share? We’d love to hear it.🔗 Connect With Us:🌐 Website: HomeFieldOnsite.com/East-Valley 📸 Instagram: @HomeFieldEastValley 📘 Facebook: @HomeFieldEastValley 🎵 TikTok: @WeDoEpicShit 🎥 YouTube: @homefieldeastvalley 🐦 X (Twitter): @HomeFieldEastValley 💼 LinkedIn: Tanya Merritt Wilson 📧 Email: [email protected] The Sh!T! is powered by HomeField East Valley — where septic gets done right, and business gets handled.#HandleTheShitPodcast #HomeFieldEastValley #SepticStrong #WastewaterWarriors #TradesTalk #WeDoEpicShit #HandleTheShit

📍 OVERVIEWIn this episode of Handle The Sh!T!, Tanya Wilson teams up with HomeField East Valley’s Marketing Director, Heidi Hooker, to talk about one of the most powerful (and underused) tools in the septic and wastewater business: customer reviews.We cover everything from why asking for feedback feels awkward, to how to automate your review process, to handling those dreaded one-star slams with professionalism and grit. You’ll hear real examples from the trenches — the wins, the clap-backs, and how HomeField built more Google reviews in eight years than companies 5x their age.If you’ve been sleeping on your review strategy, this is your wake-up call.🧠 TOPICS WE COVERWhy reviews are non-negotiable for septic business growthHow to automate your review requests without being annoyingResponding to one-star reviews like a pro (and turning haters into believers)Using reviews as a team morale booster and marketing goldWhy Google reviews beat Facebook, Yelp, and BBB for SEO impact✨ 5 THINGS YOU’LL LEARNThe #1 reason most septic companies fail at getting reviewsHow automation tools like Podium make it easy to ask every customerWhy bad reviews aren’t the end of the world — and how to respondHow to incentivize your team to ask for and earn reviewsWays to repurpose great reviews into ongoing marketing content🔗 RESOURCES & LINKSVisit HomeField East Valley → prioritypumpingaz.comConnect with Tanya: Instagram | Facebook | TikTok | YouTube | X | LinkedInReview automation software: Podium | HouseCall Pro🎧 Thanks for Listening to Handle The Sh!T!If today’s episode fired you up or hit home, send it to someone in the field who needs to hear it. We’re building something bigger than a business — we’re raising the bar for this industry.👉 Don’t forget to follow the show so you never miss an episode. 👉 Drop us a review — it helps more badass pros find us. 👉 Got an idea, question, or story to share? We’d love to hear it.🔗 Connect With Us:🌐 Website: HomeFieldOnsite.com/East-Valley 📸 Instagram: @HomeFieldEastValley 📘 Facebook: @HomeFieldEastValley 🎵 TikTok: @WeDoEpicShit 🎥 YouTube: @homefieldeastvalley 🐦 X (Twitter): @HomeFieldEastValley 💼 LinkedIn: Tanya Merritt Wilson 📧 Email: [email protected] The Sh!T! is powered by HomeField East Valley — where septic gets done right, and business gets handled.#HandleTheShitPodcast #HomeFieldEastValley #SepticStrong #WastewaterWarriors #TradesTalk #WeDoEpicShit #HandleTheShit

📍 OVERVIEWIn this episode of Handle The Sh!T!, Tanya Wilson, CEO of HomeField East Valley, sits down with the newest powerhouse on the team, Trachelle Simon. From finance to operations, Trachelle’s journey proves the right person in the right seat can change everything for a growing septic and wastewater business.We talk about making the leap from corporate to small business, learning an entirely new industry, and why culture and systems are the backbone of scaling. Whether you’re drowning in tasks or dreaming of building a team that has your back, this episode will inspire you to rethink how you hire, train, and empower your people.🧠 TOPICS WE COVERWhy Tanya needed to “clone herself” to grow the businessHow Trachelle transitioned from finance to septic industry operationsThe importance of culture and team morale in the tradesHow to learn a brand-new industry without overwhelmUsing procurement and systems like Ramp to streamline installsWhy building the right team is your biggest legacy as an owner✨ 5 THINGS YOU’LL LEARNHow to identify when it’s time to hire a high-level operations teammateWays to build confidence when entering a new industryWhy documenting processes is essential for growth and franchisingHow procurement can eliminate bottlenecks in installationsThe power of a supportive, knowledgeable team in the septic industry🔗 RESOURCES & LINKSVisit HomeField East Valley Connect with Tanya: Instagram | Facebook | TikTok | YouTube | X | LinkedInTool Mentioned: Ramp – Expense management and procurement software🎧 Thanks for Listening to Handle The Sh!T!If today’s episode fired you up or hit home, send it to someone in the field who needs to hear it. We’re building something bigger than a business — we’re raising the bar for this industry.👉 Don’t forget to follow the show so you never miss an episode. 👉 Drop us a review — it helps more badass pros find us. 👉 Got an idea, question, or story to share? We’d love to hear it.🔗 Connect With Us:🌐 Website: HomeFieldOnsite.com/East-Valley 📸 Instagram: @HomeFieldEastValley 📘 Facebook: @HomeFieldEastValley 🎵 TikTok: @WeDoEpicShit 🎥 YouTube: @homefieldeastvalley 🐦 X (Twitter): @HomeFieldEastValley 💼 LinkedIn: Tanya Merritt Wilson 📧 Email: [email protected] The Sh!T! is powered by HomeField East Valley — where septic gets done right, and business gets handled.#HandleTheShitPodcast #HomeFieldEastValley #SepticStrong #WastewaterWarriors #TradesTalk #WeDoEpicShit #HandleTheShit

🎙 INTRO TIME!Welcome back to Handle the Sh!t!—where business gets real, and sh*t gets handled! In this episode, we’re talking all things social media—specifically for septic, wastewater, and service-based businesses. If you’ve ever worried that posting too much might make you “annoying” online, our answer is: GOOD. That means you’re showing up. And no one knows that better than our in-house social media powerhouse...💥 MEET OUR GUESTSay hello to Heidi Hooker, the Marketing Manager at HomeField East Valley. Heidi is the genius behind our brand voice, visibility, and viral TikToks (yes, even the gross ones!). She joins Tanya to break down why being “too much” on social media is exactly the right amount—and how to start posting with confidence, clarity, and consistency.🔥 WHY THIS EPISODE ROCKS.....🔥 Why “annoying” is actually your goal when building visibility online 🔥 The 80/20 rule that keeps your content valuable (not salesy) 🔥 Real tips for posting consistently without losing your mind 🔥 What actually performs well on social media for septic companies (hint: the gross stuff!) 🔥 How social media attracts new hires and helps build your internal team culture 🔥 Pro-level outreach tactics for networking with local restaurants, agents, and businesses 🔥 The social media tool we use every day and why it’s a game-changer🔗 Resources & Links:✅ Download our free PDF: 50 Social Media Post Ideas for Your Septic Biz✅ Social Pilot – Our favorite affordable social media scheduler💬 Epic Affirmation from this Episode:“Take a risk and try to be annoying. At least once a day.” 💣🎧 Until next time, keep doing epic shit!🎧 Thanks for Listening to Handle The Sh!T!If today’s episode fired you up or hit home, send it to someone in the field who needs to hear it. We’re building something bigger than a business — we’re raising the bar for this industry.👉 Don’t forget to follow the show so you never miss an episode. 👉 Drop us a review — it helps more badass pros find us. 👉 Got an idea, question, or story to share? We’d love to hear it.🔗 Connect With Us:🌐 Website: HomeFieldOnsite.com/East-Valley 📸 Instagram: @HomeFieldEastValley 📘 Facebook: @HomeFieldEastValley 🎵 TikTok: @WeDoEpicShit 🎥 YouTube: @homefieldeastvalley 🐦 X (Twitter): @HomeFieldEastValley 💼 LinkedIn: Tanya Merritt Wilson 📧 Email: [email protected] The Sh!T! is powered by HomeField East Valley — where septic gets done right, and business gets handled.#HandleTheShitPodcast #HomeFieldEastValley #SepticStrong #WastewaterWarriors #TradesTalk #WeDoEpicShit #HandleTheShit

🔍 Episode SummaryIn this episode, we sit down with Tim Butler, a seasoned service manager in the septic industry, to talk about what it really takes to build a team that’s proud of their work and dedicated to customer service. From creating a strong internal culture to changing public perceptions of septic work, Tim shares insight on why pride, professionalism, and education matter in every service call. This one’s a must-listen for anyone in the skilled trades—or anyone looking to lead a team that shows up and shows out every single day.💡 Key TakeawaysCustomers notice—and appreciate—when their property is left spotless.A strong, pride-filled team culture drives performance and retention.Technicians who take pride in their work deliver better service.Educating both the team and customers builds trust and value.Clean uniforms and trucks reflect the quality of the business.Leadership is the spark that ignites team pride and engagement.The septic industry is essential and deserves respect.A service-first mindset leads to long-term customer relationships.The skilled trades are finally getting the recognition they deserve.📺 Watch the Full Episode: Catch the full conversation on our YouTube channel 🔔 Don’t forget to subscribe for more behind-the-scenes stories from the field! #HandleTheShit #SepticIndustry #SkilledTrades #ServiceMindset #HomeMaintenance #TeamCulture #TanyaWilson #HomeFieldOnsiteEnvironmental #HomeFieldEastValley #LadiesKickinAss #BadAssInnerCircle 🎧 Thanks for Listening to Handle The Sh!T!If today’s episode fired you up or hit home, send it to someone in the field who needs to hear it. We’re building something bigger than a business — we’re raising the bar for this industry.👉 Don’t forget to follow the show so you never miss an episode. 👉 Drop us a review — it helps more badass pros find us. 👉 Got an idea, question, or story to share? We’d love to hear it.🔗 Connect With Us:🌐 Website: HomeFieldOnsite.com/East-Valley 📸 Instagram: @HomeFieldEastValley 📘 Facebook: @HomeFieldEastValley 🎵 TikTok: @WeDoEpicShit 🎥 YouTube: @homefieldeastvalley 🐦 X (Twitter): @HomeFieldEastValley 💼 LinkedIn: Tanya Merritt Wilson 📧 Email: [email protected] The Sh!T! is powered by HomeField East Valley — where septic gets done right, and business gets handled.#HandleTheShitPodcast #HomeFieldEastValley #SepticStrong #WastewaterWarriors #TradesTalk #WeDoEpicShit #HandleTheShit

In this podcast episode, Tanya Wilsom interviews Tim Butler, a service manager, about the importance of training technicians to provide excellent customer service. They discuss the significance of instilling a culture of accountability and excellence among technicians, the role of teamwork in enhancing performance, and the importance of recognizing and rewarding good work. Tim shares his approach to training new technicians, emphasizing the need for a supportive environment where team members uplift each other. He also offers advice for service managers on how to connect with their teams and foster a positive work culture.Things We Learn From This Episode:Training technicians goes beyond just technical skills.Creating a culture of excellence is crucial for accountability.Technicians should treat customers like family.Peer correction among technicians enhances performance.Recognition and rewards motivate technicians.Transparency builds trust between managers and technicians.Understanding personal backgrounds helps in uplifting team members.A supportive environment fosters teamwork and growth.Good customer experiences lead to positive reviews.Service managers should be approachable and human.🎧 Thanks for Listening to Handle The Sh!T!If today’s episode fired you up or hit home, send it to someone in the field who needs to hear it. We’re building something bigger than a business — we’re raising the bar for this industry.👉 Don’t forget to follow the show so you never miss an episode. 👉 Drop us a review — it helps more badass pros find us. 👉 Got an idea, question, or story to share? We’d love to hear it.🔗 Connect With Us:🌐 Website: HomeFieldOnsite.com/East-Valley 📸 Instagram: @HomeFieldEastValley 📘 Facebook: @HomeFieldEastValley 🎵 TikTok: @WeDoEpicShit 🎥 YouTube: @homefieldeastvalley 🐦 X (Twitter): @HomeFieldEastValley 💼 LinkedIn: Tanya Merritt Wilson 📧 Email: [email protected] The Sh!T! is powered by HomeField East Valley — where septic gets done right, and business gets handled.#HandleTheShitPodcast #HomeFieldEastValley #SepticStrong #WastewaterWarriors #TradesTalk #WeDoEpicShit #HandleTheShit

In this very first episode, Tanya Wilson — CEO of HomeField East Valley and co-founder of the world’s first septic franchise — kicks things off with the why behind the mic.This podcast is built for the people doing the real work: the pumpers, installers, techs, office crew, and owners out here solving problems, leading teams, and building businesses that actually work.Tanya shares who this show is for, what you can expect, and why it's time to raise the bar in the septic and wastewater industry. No fluff. No filters. Just real conversations about business, mindset, leadership, culture, and the sh!t no one else talks about.If you're ready to stop just surviving and start building something you're proud of — you're in the right place.🔑 What You’ll Hear in This Episode:Why we started Handle The Sh!T!Who this podcast is built forWhat to expect from future episodesThe mission behind HomeField East ValleyA sneak peek into the world’s first septic franchise📌 Connect with Us:🔗 Learn more at https://www.homefieldonsite.com/east-valley/  📱 Follow us on IG + FB: @HomeFieldEastValley or @WeDoEpicShit on TikTok 💬 Got a topic you want us to cover? DM us or email us: [email protected]🎧 Thanks for Listening to Handle The Sh!T!If today’s episode fired you up or hit home, send it to someone in the field who needs to hear it. We’re building something bigger than a business — we’re raising the bar for this industry.👉 Don’t forget to follow the show so you never miss an episode. 👉 Drop us a review — it helps more badass pros find us. 👉 Got an idea, question, or story to share? We’d love to hear it.🔗 Connect With Us:🌐 Website: HomeFieldOnsite.com/East-Valley 📸 Instagram: @HomeFieldEastValley 📘 Facebook: @HomeFieldEastValley 🎵 TikTok: @WeDoEpicShit 🎥 YouTube: @homefieldeastvalley 🐦 X (Twitter): @HomeFieldEastValley 💼 LinkedIn: Tanya Merritt Wilson 📧 Email: [email protected] The Sh!T! is powered by HomeField East Valley — where septic gets done right, and business gets handled.#HandleTheShitPodcast #HomeFieldEastValley #SepticStrong #WastewaterWarriors #TradesTalk #WeDoEpicShit #HandleTheShit