Hospitality Next

In this episode of Hospitality Next, Sal sits down with Dr. Rik van Leeuwen, VP of Customer Operations at Ireckonu, to explore how data is reshaping the future of hospitality. From breaking down data silos to building a true “single guest profile,” Dr. Rik shares how hotels can turn fragmented systems into actionable intelligence that drives both personalization and performance.The conversation dives into AI, predictive analytics, and the real-world challenges of implementing data strategies that teams can actually use day-to-day. If you’re thinking about how to unlock the full value of your tech stack and create smarter, more connected guest experiences, this episode is a must-watch.

In this episode of Hospitality Next, Sal sits down with Emmanuel Arroyo, global wellness leader at Rosewood Hotel Group, to explore how wellness is evolving from a spa offering into a defining pillar of luxury hospitality. From designing holistic guest journeys to leveraging data, personalization, and cultural authenticity, Emmanuel shares how leading brands are rethinking wellness experiences to drive deeper connection, loyalty, and long-term value. Tune in for a forward-looking conversation on leadership, innovation, and what the next era of wellness travel looks like heading into 2026.

In this episode of Hospitality Next, Sal sits down with Jordan Hollander, Co-Founder and CEO of Hotel Tech Report, to break down where hotel technology is headed next. From AI adoption and the future of the hotel tech stack to what’s overhyped, what’s coming faster than expected, and how hoteliers should prepare for 2026, Jordan shares a clear, operator-focused view of the trends reshaping the industry.

In this episode of Hospitality Next, Sal sits down with Josh Graham from Cloudbeds for a deep dive into where hospitality technology is heading next. From cross-platform integration and API ecosystems to seamless data flow between PMS, CRS, RMS, and CRM platforms, Josh breaks down what’s broken in today’s tech stacks and what hotels and vendors need to prioritize to build smarter, more connected operations heading into 2026.

Sit down with spa and wellness industry veteran Kent Richards, founder of World Wellness Global, to explore where wellness hospitality is heading next. From operational excellence and guest experience to personalization, leadership, and the role of technology, Kent shares what it takes to build wellness programs that feel deeply human while still delivering performance, plus what hotels need to rethink as expectations evolve into 2026.

Join tech marketing leader Jacki Brown to unpack what it really takes to stand out in a crowded market. From positioning and storytelling to the rise of AI, buyer behavior, and the future of hotel tech go-to-market strategy, Jacki shares practical insights and bold perspectives on what marketing leaders need to get right heading into 2026.