Industry Legends

In the latest episode of the Industry Legends Podcast, we go behind the scenes at the iconic Wigmore Street studio in London to speak with Tony Nicholas, Managing Director of Nicholas Anthony. With a heritage spanning more than 60 years, Nicholas Anthony has become a defining benchmark for luxury kitchens and bathrooms in the UK.

Welcome to a very special episode of Combined Industry Legends and Movers & Shakers, recorded at the iconic George Bence & Sons in Cheltenham. In this episode, Paul Bence and Chris Bence — representing over 170 years of independent merchant heritage — come together to share their experience, insight, and hard-earned wisdom with the industry. From navigating the toughest trading conditions in decades, to leadership in family business, people retention, diversification, cash flow, and the future of independent merchants, this is an open and honest conversation packed with practical lessons and real-world perspective. This episode is proudly sponsored by BKU Magazine — one of the UK’s leading trade publications for the kitchen, bedroom and bathroom (KBB) industry, delivering trusted industry news, expert commentary, market insight, and supplier-led innovation to professionals across the sector. If you’re an independent merchant, supplier, or industry leader looking for clarity, reassurance, and inspiration during challenging times, this is an episode not to miss.

Welcome to the latest episode of “Industry Legends.” Today’s guest is Simon Taylor of Simon Taylor Furniture. With a 40‑year legacy of crafting luxury bespoke kitchens, bathrooms, bedrooms and furniture — all handmade in England — Simon Taylor Furniture has built a reputation for exceptional craftsmanship, design excellence and full‑project delivery from concept to installation. In this episode, the conversation explores how Simon combines traditional joinery and furniture‑making skills with modern design demands, offering insights into project management, bespoke manufacturing, and the future of home interiors — making him a perfect guest for “Industry Legends.” Today’s episode is proudly sponsored by InstallerSHOW, the UK’s leading trade show for professionals across heat, water, air, energy, plumbing, HVAC, and building services. InstallerSHOW brings together thousands of installers, manufacturers, and specifiers to explore innovations, network, and shape the future of the built environment. Listen to the full conversation now — enjoy the show.

Graham Hayden merges training programmes with Simon Acres – Industry LegendsAcclaimed KBB customer service and sales training provider Graham Hayden has confirmed his intention to merge his future training commitments with KBB and merchant service provider Acres Consultancy.Graham, who will also feature in the Acres Consultancy ‘Industry Legends’ series later this year, has trained more than 2,500 people over the last 13 years, and will continue to champion training within the KBB industry via an ongoing association with Acres Consultancy.Graham will maintain his commitment to directly deliver training to ArtiCAD’s customers supported by expert trainer Ray Isted.Graham Hayden says: “I’ve watched with interest Simon’s enthusiasm for training and am aware of the extremely positive feedback he has received from the industry.“I’m pleased that our mutual colleague Ray Isted already works with Simon and am happy to recommend them both. I will also be offering my support from time to time with guest training.Acres said: “It’s a great honour to be recognised by Graham and we are delighted to continue his good work supporting the industry. Graham has agreed to mentor and support our forward training plans and in this capacity he will still be contributing to our industry education.”

From New York’s Fast-Paced Design Scene: Insights with Mark RosenhausWe had the pleasure of chatting with Mark Rosenhaus, a legendary kitchen designer with an incredible 37-year career in New York. His insights into the world of kitchen design and the difference between the US and UK markets are fascinating.Here are some key takeaways:The Big Apple: New York is known for its rapid pace, with the phrase “in a New York minute” meaning everything happens quickly. This mindset influences kitchen design, where every decision needs to be made swiftly.How Mark Started: After studying architecture, Mark ventured into interior architecture and unexpectedly found himself in kitchen design. He learned that kitchen design is more than just putting in units—it’s about creating a personal, interactive experience with clients.Breaking Into the Industry: In the US, many young designers “fall into” the kitchen design world, starting at big box stores or through referrals. Some may attend specialized schools, but formal education in kitchen design is less common. Instead, many start as apprentices or through interior design routes.The Golden Proportion: Mark’s passion lies in the golden proportion—a natural design principle found everywhere from the human body to the galaxies. He incorporates this 62% ratio into his kitchen designs, from the layout to even the handles. It creates a harmonious, balanced feel in the space.Sculpture in the Kitchen: Unlike standard designs, Mark’s approach is all about creating unique, sculptural kitchens. By using dynamic and mirror symmetry, he turns the kitchen into a work of art, with bespoke cabinetry and materials that challenge the conventional “box” design.Design Beyond the Ordinary: Mark’s designs push the boundaries of what’s typical, incorporating sliding doors, circular cutouts, and bespoke features that make a kitchen feel truly special. It’s about creating excitement and balance for the user.Mark’s approach to design teaches us that kitchen design is not just about function but about making a personal, emotional connection with the space. For anyone in the UK or globally, embracing creative and artistic kitchen design can provide a competitive edge.🌿 Are you ready to move beyond the standard design? Let Mark’s insights inspire you to think outside the box!

Industry Legend 2: Wisdom from Peter Bird 🎙️In our second installment of the Legends Series, we sat down with Peter Bird from Anglian Interiors to explore his incredible journey and gain valuable insights for the KBB industry.Peter’s story spans decades, starting in electrical retail and taking a “sideways step” into kitchens—a decision shaped by resilience, adaptability, and an unwavering commitment to excellence.🔑 Key takeaways from our conversation:Learn before you invest: Align yourself with a forward-thinking retailer to understand the industry.Focus on strengths: Whether you’re a designer or a fitter, know your niche and excel at it.Knowledge is power: Product knowledge is the backbone of successful sales—it helps justify quality and price.Salesmanship matters: Great salespeople have something innate that sets them apart—passion, authenticity, and the ability to connect.Peter also reminded us of the KBB industry’s unique challenges, from customer education to navigating a more informed and demanding consumer base. Yet, his advice is clear: invest in expertise, whether through training or hiring professionals, and stay dedicated to continuous learning.💬 What’s the one piece of advice that’s shaped your journey in the KBB world? Share your thoughts below!

Exploring Career Opportunities in Merchanting – A Conversation with Andy Gamble Are you considering a career where no two days are the same, and you get to interact with people while building valuable skills? The world of merchanting might just be the perfect fit for you. In our latest podcast, Special Legends, we sit down with Andy Gamble, a seasoned professional with decades of experience in the merchanting industry. Andy shares his insights on the diverse roles available within the sector and the incredible opportunities for young people looking to get into this thriving industry. From working in the yard to customer service, sales, and even procurement, Andy explains the variety of career paths that are available. Whether you’re hands-on or prefer an office environment, merchanting offers something for everyone. But do young people really understand the scope of these opportunities? Andy believes there’s a lack of awareness about what working in a builder’s merchant really entails. Many might be familiar with DIY supermarkets but not with the critical behind-the-scenes roles that keep the industry running smoothly. Throughout the podcast, Andy provides advice for both aspiring professionals and businesses looking to bring fresh talent into the industry. He emphasizes the importance of internships, apprenticeships, and using resources like apprenticeship levies to help bridge the skills gap. And for those wondering about career progression, Andy highlights the numerous pathways available — from entry-level roles to senior management positions. If you’re curious about how you can get started in merchanting — whether in sales, operations, or even as an external field salesperson — this podcast is for you. Andy gives us a clear picture of what it’s like to work in the sector, the rewards it offers, and the kinds of people who would thrive in this dynamic environment. Click below to listen to the full podcast and discover why merchanting could be the career path you’ve been searching for!

Industry Legends Interview – 35 Years in the Kitchen Industry Bernard MielIt’s been an incredible 35 years for this KBB industry legend, and it’s been a privilege to hear their journey firsthand! 🏆 In our latest KBB Legends interview, we discuss the key changes in the industry, the importance of honesty in business, and the personal connections that make all the difference.Here are a few gems from the conversation:🔑 Customer Expectations – Over the years, our customers have become more discerning, demanding perfection in every detail. It’s not just about the product, but the trust and relationship you build.🤝 Successful Business Tips – “Be yourself, be honest. Build relationships with clients that go beyond just selling them something. That’s your best advertising.”💡 Embracing Technology – It’s vital to stay ahead, and with a high level of product knowledge and staff training, our legend has embraced continuous improvement with international training and hands-on learning.💬 Funny Industry Story – A blast from the past! A story about a drunk fitter who unfortunately left a leaking gas pipe… An unforgettable lesson in professionalism!The importance of trust, quality, and relationships in the kitchen industry remains unchanged, even with the evolution of technology and customer expectations.🎯 For anyone new entering the kitchen retailing world – honesty, authenticity, and hard work are the foundations for success!A massive thank you to our legend for sharing this amazing insight. Looking forward to seeing even more success in the years ahead! 👏

John Nicholls’ Les Martin features in Acres video interview – Industry LegendsKitchen designer Les Martin is the fourth KBB professional to take part in Acres Consultancy ‘Industry Legends’ video series.KBB and merchant service provider Acres Consultancy launched its ‘Industry Legend’ films to share the thoughts and advice of some of the most successful professionals in the industry.Les Martin, Senior Designer at John Nicholls Banbury has been designing kitchens for 38 years and spoke with Simon Acres, Principal Director at Acres Consultancy about the changes he has seen during his career and what it takes to be successful.“Success is about absolute honesty,” says Les. “It is so important to listen to clients and provide them with a design that reflects their own style and budget, then the sale will follow.“I have always believed that if you offer a good service, clients will not only recommend you to others but will come back to you.  This is illustrated by one of my customers that has bought seven kitchens from me over the last forty years!”Having the skills to understand and produce a hand drawn plan, is a skill that Les believes, all designers should have. He says, “Computer generated designs have their place but a designer can gain a greater connection by designing in the traditional way.”Philip Nicholls, Group Director at John Nicholls (Trading) Ltd said, “Les has been with us for 26 years and is a wonderful inspiration to the other designers working alongside him.“Les is well respected with both suppliers and clients. He is extremely honest and professional in his dealings and tremendously talented.  His clients think the world of him and we are lucky to have had him working with us for so long.”

Smart Solutions for the KBB Industry with Bill Miller – Industry LegendJoin us for an insightful conversation with Bill Miller as he shares his expertise on navigating the current challenges in the KBB industry. From the benefits of joining a buying group like KBBG to tips on how retailers can reposition themselves in the premium market, this episode offers actionable advice you won’t want to miss! 🛠️What you’ll learn: ✔️ How KBBG is helping retailers secure better buying terms ✔️ The power of networking and business advice ✔️ How to strategically increase your margin with exclusive products ✔️ Key steps to boost your showroom’s appeal and drive more conversionsWhether you’re a seasoned retailer or just starting out, Bill’s experience and insights will help you thrive in this tough market. Listen now and start implementing strategies that can elevate your business! 📈Managing Director of the Kitchen Bathroom Buying Group (KBBG), Bill Miller has recorded a special ‘Industry Legends’ film, which forms part of the series of videos hosted online by Simon Acres Group.As a recruitment agency and an online training provider that specialises in the KBB and construction industries, Simon Acres Group Limited offers a variety of unique online training courses to help businesses and individuals thrive. Alongside this, Simon Acres Group shares information from industry experts in its ‘Movers & Shakers’ and ‘Industry Legends’ video interviews to ensure those who are looking to develop their knowledge can keep up to date with the latest trends and changes in the industry.In the latest ‘Industry Legends’ video, Bill Miller provides an update on the KBBG, which is part of DER KREIS, Europe’s leading kitchen and bathroom buying group. Discussing the many benefits of being a KBBG member, Bill explains how being part of the buying group gives independent kitchen and bathroom specialists better buying conditions, access to an expansive range of products and accessories, and fantastic networking opportunities.The video includes hints and tips from Bill on how to upscale your showroom if you want to begin trading in the premium of end of the market. Bill also shares some fundamentals on what retailers can do to help secure more sales, as well as his thoughts on online retailing and AI.Simon Acres, Managing Director, Simon Acres Group Limited, says: “We are delighted to have Bill as our latest guest in our ‘Industry Legends’ video series. Bill really needs no introduction in the KBB industry and, thanks to his wealth of experience and knowledge, offered some fantastic insights, which I’m sure will be valuable to many independent KBB retailers. The video covers great tips such as what a retailer should put in their showroom window and how retailers can proactively promote their business. Bill also shared an amusing story with a wonderful sentiment at the end, which is certainly worth a watch.”Bill Miller, Managing Director, KBBG, adds: “It was an honour to be asked by Simon Acres Group to appear in one of their ‘Industry Legends’ videos. Simon Acres Group is one of our chosen service providers. This means our members have access to exclusive rates on Simon Acres Group’s recruitment, training and digital media services to help their businesses prosper and grow.“I enjoyed sharing my recent (and some past!) experiences with Simon Acres in the video. I hope the information will be helpful to independent KBB specialists as they work on their plans for the new year.”

Industry Legends: Insights from Phil Beechinor, MD at Alexander KitchensIn our latest episode of Industry Legends, we had the privilege of sitting down with Phil Beechinor, Managing Director of Alexander Kitchens, at their stunning showroom in Horsham. With over 40 years of experience in the Kitchen, Bedroom, and Bathroom (KBB) industry, Phil offered valuable insights into attracting installers, delivering exceptional customer service, and standing out as a family-run business.From Tools to LeadershipPhil’s journey in the KBB industry began on the tools as an installer, a role he held for 15 years before progressing into project management, sales, and eventually running a business. This wealth of experience has given him a deep understanding of both the technical and interpersonal aspects of the trade—a vital combination for success in the industry.The Installer ChallengeA key theme of the discussion was the ongoing challenge of attracting more installers to the industry. With fewer young people entering trades, businesses like Alexander Kitchens are finding innovative ways to bridge the gap. Phil highlighted the importance of fostering strong relationships with local installers and building trust within the community—a cornerstone of Alexander’s success.Why Family Businesses Stand OutPhil passionately believes in the value of being a family-run, local business. Customers are drawn to the personal touch and the reassurance of knowing they’re dealing with a team invested in their local area. “People buy from people,” Phil said. “They want to know their installer might have kids at the same school or be part of the same community.”This ethos is reflected in Alexander Kitchens’ marketing, where they proudly emphasize their heritage and local roots. For Phil, the family-run aspect isn’t just a selling point—it’s a philosophy that underpins the company’s operations.All-Inclusive ServiceOne of Alexander Kitchens’ standout features is their comprehensive approach to installations. By employing their own in-house installation team and covering all aspects of the job—from plumbing to electrics—they provide a seamless, stress-free experience for customers. This integrated service model ensures projects are completed on time, within budget, and to the highest standards.This conversation touches on some vital aspects of education, marketing, and career paths in the KBB industry, with key insights and areas for improvement:Apprenticeships and Awareness:It’s clear there’s a lack of strong communication from manufacturers regarding apprenticeships and career pathways. The discussion about manufacturers needing to “bang the drum” for apprenticeships shows there’s potential for them to act as ambassadors not only for their own brands but for the industry as a whole.Highlighting apprenticeship options through accessible media like TikTok or Instagram could indeed capture the interest of younger audiences. Storytelling, showcasing real-life examples of young people succeeding, and emphasizing the sense of achievement could be particularly effective.Creating Industry Awareness Among Youngsters:Schools and career advisors need to better inform young people about alternative career paths, such as apprenticeships, which are often overshadowed by the focus on university or other traditional options.Degrees offered through apprenticeships in other industries were briefly mentioned, suggesting a possible avenue to explore for the KBB industry. This could involve collaborations with colleges or even creating hybrid programs.Recognition of Installers:The idea that installers don’t receive the credit they deserve is valid. As noted, social media often highlights the finished product (e.g., kitchens or bathrooms) but fails to recognize the people who made it possible. Manufacturers and retailers should highlight the role of installers more prominently, which would both celebrate the workforce and inspire young people to consider installation as a career.The analogy of applauding effort, no matter the scale, is poignant. Recognizing small victories (e.g., an installer’s first solo job) alongside major achievements could cultivate pride and increase retention in the trade.Using Platforms Like TikTok and LinkedIn:Promoting the stories and daily lives of installers on platforms like TikTok and Instagram aligns perfectly with the current trend of authentic, relatable content. This could also humanize the industry for outsiders, encouraging them to join.On LinkedIn, professional posts celebrating the process behind installations—rather than just the end results—would also resonate with the audience.Challenges of Hiring and Retention:The distinction between young apprentices who come in fresh and adaptable versus experienced tradespeople with entrenched habits is insightful. It underscores the importance of setting standards and providing ongoing training, regardless of experience.The mention of CV analysis as a recruitment tool highlights the importance of stability and consistency in candidates’ work histories. However, it could also point to the need for the industry to provide structured career development, so workers are less likely to job-hop.Marketing and Storytelling:Manufacturers could create content that not only sells products but also highlights installers and the human stories behind their brands. This storytelling approach could resonate with customers and prospective employees alike, helping build loyalty and interest.Phil stressed the importance of strong project management and customer care, noting that every client is assigned a dedicated point of contact to ensure clear communication throughout the process.The Importance of Customer CareCustomer care doesn’t end when the installation is complete. Alexander Kitchens goes the extra mile by offering an ongoing service package, including follow-up calls and visits to address any issues that might arise. Phil emphasized the value of finishing every project with a personal touch—whether it’s delivering a small thank-you gift or ensuring every detail is perfect.Encouraging Testimonials and Showcasing SuccessSecuring customer testimonials and showcasing completed projects are key parts of Alexander Kitchens’ marketing strategy. The company encourages happy clients to leave reviews and even invites professional photographers to document particularly striking installations. These images are then used on their fleet of sign-written vans, turning every vehicle into a mobile advertisement for their work.Key Takeaways for the IndustryPhil’s advice for others in the KBB industry is simple but powerful:Invest in Locality: Highlight your roots as a family-run business to build trust and loyalty with customers.Prioritize Customer Care: Create a seamless experience from start to finish and maintain ongoing relationships.Showcase Your Work: Use testimonials, professional photography, and creative marketing to share your success stories.Be Transparent: Customers appreciate honesty about potential challenges during installations, as long as they know any issues will be resolved promptly.

Legends of the KBB Industry – Rai Isted Journey🌟 Legends of the KBB Industry – Royce’s Journey 🌟Our Legends Project Series 3 continues with an incredible conversation featuring Royce, a true veteran of the KBB and appliance industry. His remarkable career started all the way back in 1979, working with the Maloney Group on built-in appliances just as the market was exploding.From repairing refrigeration systems to becoming a marketing leader at global brands like Philips and Whirlpool, Royce has seen it all. He shared fascinating insights about the evolution of kitchen appliances, the shift to open-plan living, and how the industry has grown from humble beginnings to become a hub of style and innovation.🏠 Royce reflected on the importance of built-in appliances in transforming kitchens into the heart of the home, with stylish designs and cutting-edge functionality. From early ovens with a handful of functions to today’s smart appliances that store recipes and offer menus, the evolution is extraordinary!🛠 He also discussed the crucial role of independent retailers in providing personal service and maintaining trust with customers, balancing this with the training and challenges faced by both independents and nationals alike.A big thank you to Royce for sharing his expertise and memories with us – your story highlights just how far the industry has come and inspires us all to keep innovating.🎥 Watch the full interview to hear Royce’s journey, his thoughts on the changing KBB landscape, and what’s next for our industry.

Recipe for success – Industry Legends podcast with Richard Flower founder of Ashford Kitchens and Interiors🎙️ The Secret to 40 Years of Success in the KBB Industry! 🚀What does it take to build and sustain a thriving KBB business for over four decades? In the latest episode of Industry Legends, we sit down with Richard Flower of Ashford Kitchens & Interiors, a man whose journey through the industry spans 50 years! From selling kitchens in the early ’70s to establishing a second-generation family business, Richard’s story is packed with invaluable insights.💡 Why should you listen?🔹 Lessons from the past: Richard recalls the early days of the industry when “kitchens were generally sold by hardware stores and builders’ merchants,” and how he spotted the opportunity for specialist retailers.🔹 Advice for new business owners: “You have to be resilient, love working with people, and be prepared to take risks.” Would you have what it takes?🔹 The key to longevity in business: According to Richard, “We invest well in people. We get good people on board and really try to keep them.”🔹 Family business values: Ashford’s success is built on local connections. “We promote ourselves as a second-generation family business, and people love that.”This conversation is a masterclass in business growth, adapting to industry changes, and creating a brand that stands the test of time.Don’t miss this episode—watch it now and let us know your thoughts!