Inside HMCTS

Before a defendant reaches the dock of the courtroom, there is a complex operation involving transport drivers, custody officers and multiple agencies to get them there.In this episode, Josie goes behind the scenes at Manchester Magistrates Court, spending a day with dedicated GeoAmey staff to see first hand what it takes to move thousands of people safely through the justice system every week.Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

Did you know you have the right to use Welsh in any court or tribunal in England and Wales? In this episode of Inside HMCTS, we're joined by Hywel, Caren and Mari from the Welsh Language Unit to explore the support available, from dedicated helplines and translation services to in-court interpreters and why being able to speak your first language can make all the difference during life's most difficult moments.To listen to this episode in Welsh, please visit - Inside HMCTS, from Monday 2 March.Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

What does it take to sit on the bench and deliver justice? Less than you might think. Nick balances his work as a driving instructor with 17 years of volunteering as a magistrate in Sheffield and he says it's one of the most rewarding things he's ever done. In this episode of Inside HMCTS, he walks us through the reality of the role, working as a team, supported by a legal adviser and making decisions that genuinely improve lives. He shares how his employers have supported him, the skills he's brought back to his day job, and why anyone aged 18-74 should consider applying.For more information visit: icanbeamagistrate.co.uk Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

Go behind the scenes of one of our most widely used services in this episode of Inside HMCTS, where divorce experts Kimberley and Sarah share their insider knowledge.Discover how the divorce process really works, from gathering your documents to receiving your final order and learn the common mistakes that can delay your application.Through practical advice and myth-busting, this episode reveals how we support people through what can be a challenging time, making the journey a little smoother when it matters most.Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

What goes into creating a modern courthouse?From Blackpool's new courthouse to London's state-of-the-art City of London law courts on Fleet Street, explore the major developments transforming justice facilities across England and Wales.Discover accessibility features like changing places and wheelchair-accessible cells, the regeneration of Salisbury Square, and the conversion of 7 Newgate Street into a world-leading 30-hearing-room tribunal centre.Plus, hear how £148 million is tackling leaking roofs and ageing heating systems from Nottingham Crown Court to Birmingham, making our buildings fit for purpose.Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

Go behind the scenes at Northampton Crown Court in this episode of Inside HMCTS, where a high-profile murder trial faced extraordinary logistical and human challenges.Discover how a team of justice colleagues, including HMCTS teams, police, and healthcare professionals overcame a previously inaccessible building, complex medical needs, and intense media scrutiny to ensure justice was served.Through creative problem-solving and collaboration, the episode reveals how fairness and dignity can prevail even when the odds seem impossible.Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

What if your first encounter with the justice system was inside a real courtroom, not as a spectator, but as a lawyer, magistrate or legal adviser?This episode explores the Magistrates' Mock Trial Scheme, a partnership between HMCTS and Young Citizens that brings authentic courtroom experiences to thousands of 12 – 14-year-olds across the UK. We speak with Josh Shipp, Head of Operations at HMCTS, and Akasa Pradhan, Senior Education Manager at Young Citizens to hear how mock trials are building confidence, breaking down misconceptions and helping young people see the justice system not as something distant, but as something they can be part of.We also hear from students Annabel and Benjamin from Hazelwick School in West Sussex and Adele from Bishopston Comprehensive School who took part in the recent London regional final as well as volunteers like Lord Ponsonby of Shulbrede, Parliamentary Under-Secretary of State who give their time to make it happen.Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

We take you behind the scenes of Common Platform — a single digital case management system developed to bring together the police, Crown Prosecution Service, prisons, legal professionals, and the judiciary on one shared platform.We delve into how this ambitious digital transformation is improving access to information, enhancing collaboration, and streamlining court processes. From reducing delays to empowering legal teams with real-time updates, Common Platform is reshaping how justice is delivered — making it more efficient, transparent, and joined-up than ever before.Through interviews with users, this episode  uncovers the impact of the platform and what it means for the future of criminal justice. Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

Applying for probate is something many people will face at some point, but it often comes during a deeply difficult time.In this episode of Inside HMCTS, we chat with Arjan and Nigel about the process of applying for probate.Whether you're applying online or using a paper form, this episode offers clear, supportive guidance to help navigate what can be a difficult time with confidence.From avoiding common mistakes to understanding timelines and requirements, this practical conversation is designed to make the journey smoother for everyone involved.Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

Launched in 2016, the HMCTS Reform Programme reaches its formal conclusion at the end of March 2025. It underpins a quiet revolution which has moved our courts and tribunals from paper to digital, stabilised and secured systems and set us up for the 21st century.In this episode, host Aaron Wilson is joined by CEO Nick Goodwin and Operations Director Daniel Flury to reflect on the programme’s impact, key learnings, and what comes next. They discuss the challenges of modernising the justice system, the transition to digital services, and the sensitivities surrounding change, including managing the impacts on staff and justice partners. This candid yet thoughtful conversation acknowledges and thanks the efforts of all involved and looks ahead to the future of continuous improvement.Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

In the second part of our bailiff podcast, we continue to shine a light on the daily challenges our bailiffs face and the skills required to be a success.   Join us as we uncover the intricacies of their day-to-day roles and gain valuable insights into what makes a great bailiff, from effective communication to resilience under pressure. Plus, don't miss the gripping conclusion of a real-life eviction story featuring county court bailiffs Wendy and Karen, as they navigate the complexities of their profession with expertise and compassion.Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

This episode takes a look at the day-to-day reality for our bailiffs.We're joined by a range of experienced bailiffs who share insights into their daily roles, challenges they face, and the reality behind the TV stereotypes.We'll also join one of our teams on the road, as county court bailiffs Wendy and Karen provide a first-hand look at their work during an eviction.Listen now to discover more about the essential skills and stories that define this often misunderstood profession.Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

Have you ever wondered how you get selected to sit on a jury and what happens once you are chosen? Listen to the latest episode of Inside HMCTS, where we take an in-depth look at jury service and the selection process. In this episode, we will be joined by Craig Robb, Deputy Director of Crime (Live Services) at HMCTS. After serving as a juror last year, Craig provides first-hand insight into the jury selection process, what to expect when you're called to serve and why it is so important. From eligibility criteria to the support available for jurors, this episode covers everything you need to know about serving on a jury. Tune in to gain real-life insights and answers to common questions about this vital aspect of the justice system.Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

Join us for a special end-of-year review episode of Inside HMCTS, where we reflect on the justice highlights of 2024 across all jurisdictions. From new systems and campaigns to the opening of additional courtrooms and significant events, we cover the progress and transformation within HMCTS. Tune in to hear from our colleagues and special guests as we celebrate a year filled with achievements and look forward to the challenges and opportunities of 2025.Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

In this episode of Inside HMCTS, we delve into the recent OECD (Organisation for Economic Co-operation and Development) Global Roundtable on Access to Justice held in Ottawa, Canada. Join us as we explore the innovative approaches and practical strategies that are improving access to justice worldwide.Our special guest, Luc Altmann, Head of Insight at HMCTS, discusses his presentation on measuring and improving access to justice in court services and how the UK is leading the way with a data-driven, user-centered approach that’s setting new standards globally.We also hear from representatives from the World Justice Project, and the OECD, who provide their perspectives on the importance of people-centered justice and the impact of international collaboration.Tune in to learn about the challenges and successes in making court services more inclusive and effective, and how these efforts are shaping the future of justice systems around the world.Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

In the second part of our anti-knife crime podcast, we hear from some of the speakers who participated in the event, including Detective Superintendent Saj Hussain, from the Metropolitan Police, who shares insight into the role of the police in tackling knife crime.We have inspiring contributions from Steel Warriors, a charity group who transform confiscated knives into outdoor street gyms. You'll also hear from other special guests from Street Doctors, who teach emergency first aid to young people, Fadi Daoud, a defence solicitor, and Courts Minister Heidi Alexander who discusses the impact of knife crime on individuals and communities. We’ll also be re-joined by Ian Rawlins, who’ll tell us more about how the day went and his plans to expand the event in the future. Tune in to hear these powerful stories and learn more about the efforts being made to combat knife crime and support young people in making positive choices.Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

Our latest episode of Inside HMCTS delves into an impactful anti-knife crime event held at Westminster Magistrates’ Court earlier this month.In the first of this two-part episode, we speak with Ian Rawlins, a Legal Adviser from London, about the inspiration behind the event and the importance of educating young people on the dangers of knife crime.Listeners can expect to hear about the various activities and talks that were planned for the day, and find out more about a mock knife murder trial that students would be taking part in.Listen now to learn more about the efforts to combat knife crime and the positive impact of community engagement.The second instalment will be published soon, where we'll be hearing from some of those in attendance and again from Ian on how the event went on the day.Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

The latest Inside HMCTS podcast offers an insightful look into the collaboration between HMCTS and the University of Reading, providing law students with valuable real-world experiences in the criminal justice system.Join us as we meet District Judge Sam Goozee, Senior Legal Manager Rachel Newman, and Associate Professor Liz Conaghan as they delve into the joint outreach programme that allows students to observe court proceedings, participate in mooting, and gain first-hand experience in legal roles within HMCTS.Listeners will also hear from students Amber Farmer and Zahra Navarro, who share their personal experiences and the impact of the programme on their career aspirations.This episode is a must-listen for anyone interested in the legal profession, offering a unique perspective on the opportunities available within HMCTS and the importance of practical experience in legal education.Tune in now to discover how we’re helping to shape the future of legal professionals and how this important work is making a significant difference in the lives of university law students. Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

Discover how our Small Claims Mediation Service is helping to resolve disputes without the potential stress of having to go to court. In this episode, we’ll explore the benefits of mediation and hear the real-life story of David Kerry, one of our satisfied users who successfully used the service to find a resolution to his dispute with a large company. We’ll also hear from David Franks, one of our new mediators, as he tells us more about the purpose of his role and the support available to users. Listen now to find out more about the recent changes to the Small Claims Mediation Service, and how the service can help to find a quicker resolution to your disputes. Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

In our fourth episode of Inside HMCTS podcast, we focus on how we’re making our courts and tribunals more accessible for everyone and how we are supporting people to use our online services.When people need to come to one of our courts or tribunals, or use our online services, they may require need extra help. We’re committed to removing common barriers people may face to make sure they can access justice at an equal level.  You'll hear from Mike Williams, Deputy Director of Service Excellence, about how court users can request adjustments when visiting one of our buildings and how the Human Voice of Justice is improving our communication.We also speak to the team at London’s Royal Courts of Justice, to find out about how they are overcoming accessibility challenges at the historic site and we find out what support is available for those who need a helping hand when completing digital forms.Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

In the third episode of the Inside HMCTS podcast, we discuss the benefits to those members of the public able to join us at an open day in their local court or tribunal.  Open days offer great opportunities to give local communities the chance to take a look behind the scenes of justice being delivered in their local area. They demonstrate openness and transparency around the vital public service that we deliver at HMCTS, in an engaging and informative way.   We spoke to Jordana Allen-Rowlandson, a Crown Court Clerk and Molly Seymour, the Delivery Manager at Crime Lincolnshire who organised open days last year at Winchester and Lincoln Crown Courts.   We also hear from some visitors to an open day at the Royal Courts of Justice in London in September last year, about their experiences.  Join us as we take a look behind the scenes and reflect on some of the unexpected opportunities a visit to an open day provided some of our visitors last year.  Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

In our latest episode, we're focusing on an important and timely topic – making courts and tribunals more accessible for neurodivergent people.Neurodiversity, expresses the diverse ways people think, interpret, and process information, and it is at the forefront of our efforts to ensure justice is accessible to everyone. Our host, Liz Bryant, talks to Nicky Reynolds, Deputy Director of the Future Hearings Programme, and Adam Micklethwaite, Director of The Autism Alliance.Nicky sheds light on what neurodiversity is and the different needs neurodivergent people can have, it’s clear there’s no one size fits all. As they discuss remote hearings - conducted online with participants in different locations - the podcast explores the ongoing efforts to enhance accessibility for neurodivergent people within the justice system.Adam shares insights into autism, highlighting the individual nature of the experience. They delve into the challenges autistic people may face in accessing justice, emphasising the importance of an inclusive society. The discussion then turns to HMCTS's Video Hearing Service, a bespoke solution designed for remote participation, and Adam provides valuable feedback on its potential benefits and areas for improvement.As they explore the broader landscape of neurodivergence, the conversation emphasises the need for user-centered design, active engagement with neurodivergent communities, and meticulous preparation to create an inclusive and accessible justice system. Join us in this insightful dialogue, as we work towards a future where everyone can access justice with ease and dignity.Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS

In this episode, we discuss the benefits of a modernised divorce process. Since 2016, HMCTS has been transforming court services after the government invested £1.3 billion into the reform of our justice system. Hear from those working behind the scenes who help deliver a modernised online divorce process, and from those who have used the service on what to expect. Send us Fan MailFor full transcript of each episode, please visit - Inside HMCTS