Inside Restoration & Recovery

Hurricane season is approaching, and for commercial facilities, preparation isn’t optional, it’s critical. Join BMS CAT for a live webinar, “Hurricane Preparedness: Planning, Response, and Recovery for Commercial Operations,” on May 6th, where industry experts will break down what it truly takes to prepare for, respond to, and recover from a major storm event.This panel brings together a powerful mix of perspectives. Sarah Dillingham, Senior Meteorologist and former Weather Channel and CNN producer, will provide insight into storm patterns, forecasting, and what to expect this season. Brandi Richard Thompson, a former FEMA and DHS official with over 20 years of experience, will share practical strategies for preparedness, risk mitigation, and emergency response planning. Representing real-world field operations, Shadira Jones, General Manager at BMS CAT in Tampa, will offer firsthand insight into what actually happens on-site when a storm hits and how preparation directly impacts recovery outcomes.Together, this panel will bridge the gap between planning and reality, offering actionable takeaways for facilities managers, property owners, and operations leaders.

Winter storms can leave behind more damage than what’s immediately visible. While frozen pipes and roof leaks are common during extreme cold, the real concern often appears after temperatures rise and systems begin to thaw. Water may seep into walls, ceilings, and flooring, creating hidden moisture that property owners don’t discover until weeks later.This winter season, many buildings experienced issues caused by freezing temperatures—burst pipes, roof ice damage, and slow leaks that continued long after the storm had passed. Even small amounts of trapped moisture can lead to long-term structural damage or mold growth if it isn’t addressed quickly.That’s why a post-storm inspection is one of the most important steps property owners can take after severe winter weather. Checking vulnerable areas such as mechanical rooms, ceilings, pipe runs, and exterior walls can help identify hidden issues before they spread.At BMS CAT, our teams specialize in identifying and addressing water damage caused by extreme weather events. With the right tools and expertise, we can detect hidden moisture, assess potential damage, and help restore your property safely and efficiently.If your property experienced freezing temperatures this season, consider scheduling a professional inspection. Acting early can help prevent larger problems down the road.

Water damage during winter months can quickly lead to mold growth if it isn’t handled properly. After a leak or burst pipe, the first 24 to 48 hours are critical. Moisture trapped behind walls, beneath flooring, or inside insulation creates the perfect environment for mold to begin developing.Many property owners assume that once visible water is cleaned up, the problem is solved. However, surface drying alone often isn’t enough. Materials like drywall, insulation, and subflooring can hold moisture long after the visible water is gone. If these materials remain damp, mold can begin to grow and spread throughout the affected area.Proper drying requires specialized equipment and moisture detection tools to ensure that hidden areas are fully addressed. Identifying trapped moisture early helps prevent structural damage, indoor air quality issues, and costly remediation down the road.At BMS CAT, our teams use standardized response protocols and professional drying equipment to identify hidden moisture and restore affected areas safely. As a company-owned national restoration partner, we help property owners respond quickly and confidently after water damage occurs.If your property experiences a water leak this winter, a professional moisture inspection can help ensure that mold never has the chance to start.

Water damage doesn’t always show up as a major leak or flooding. In many cases, the earliest warning signs are subtle and easy to overlook. Bubbling paint, warped flooring, musty odors, or soft spots in walls can all signal hidden moisture behind surfaces. Even an unexpected spike in your water bill may indicate that water is leaking somewhere out of sight.When moisture is trapped inside walls, ceilings, or flooring, it can quickly lead to structural damage and mold growth if left untreated. That’s why recognizing the early warning signs is so important. Acting quickly can help prevent a small issue from becoming a much larger and more costly problem.Property owners and facility managers should regularly check areas prone to hidden leaks, including ceilings, baseboards, mechanical rooms, and spaces near plumbing lines. If something doesn’t look or smell right, it’s worth investigating.At BMS CAT, our teams are trained to identify hidden moisture and assess damage before it spreads further. Using specialized equipment and restoration expertise, we help property owners address water damage quickly and safely.If you notice the signs of hidden water damage, don’t wait. A quick inspection today can help protect your property tomorrow.

When a two-alarm fire broke out at a large hotel, swift action was critical to minimizing damage and disruption. BMS CAT responded in under 45 minutes, arriving on-site to assess the situation and begin stabilizing the property. This immediate response helped protect the building from further loss.That same night, the local BMS CAT team secured the site, laying the groundwork for a smooth transition to full restoration. By morning, BMS CAT’s National CAT (Catastrophe) division had deployed, bringing in the resources, equipment, and large-loss expertise needed to manage the complex recovery effort.From securing the site to executing a complete restoration plan, BMS CAT worked closely with hotel management throughout the process. The mission was clear: restore the property to its original condition with minimal disruption to operations.This incident highlights what BMS CAT does best: rapid response, coordinated teamwork, and expert-led recovery. By acting quickly and scaling efficiently, we help businesses recover from major losses faster and more effectively.Whether it’s fire, flood, or another disaster, BMS CAT is always ready to restore commercial properties and critical infrastructure when it matters most.Follow BMS CAT for more real-world recovery stories and insights into how we help organizations get back to business quickly and safely.

Too often, HVAC system maintenance is thought of purely in mechanical terms—inspections, repairs, replacements. But as Colin Trudo, General Manager at BMS CAT in Charlotte, points out, cleaning is just as critical and should be treated as a dedicated budget line item, not an afterthought.In this episode of Critical Response Stories, Colin explains why facilities teams should consistently set aside funds for cleaning and maintenance focused specifically on system cleanliness. Dirty components make systems work harder, reducing energy efficiency and accelerating wear and tear. Over time, that translates into higher operating costs, more frequent repairs, and premature equipment failure.Colin draws attention to how even a modest 1% to 2% improvement in energy efficiency can deliver significant savings—especially for large facilities like hospitals, commercial buildings, and high-rises. While that may not sound like much for a homeowner, that small percentage can equate to tens of thousands of dollars per year in a commercial setting.Budgeting for cleanliness is not just about preventing issues, it is about protecting your investment and improving your bottom line. A clean, well-maintained system lasts longer, uses less energy, and supports better indoor air quality for occupants.The takeaway is clear: make HVAC cleanliness part of your financial planning. It is not optional—it is essential.

In the wake of COVID-19, indoor air quality became a top priority across commercial and institutional buildings. Ventilation strategies were reevaluated and HVAC systems were reconfigured to bring in more fresh air and increase air exchanges. While these updates helped reduce the risk of airborne transmission, they also introduced new challenges—especially when seasonal changes come into play.In this episode of Critical Response Stories, the BMS CAT team highlights a common issue facilities teams face during seasonal switchover: making well-intentioned changes without fully understanding the consequences. For instance, bringing in more outside air can improve indoor air quality, but if not properly maintained or adjusted, it can create additional strain on HVAC systems or throw off humidity and temperature control.Too often, teams assume a simple adjustment will solve a complex problem, but HVAC systems operate best with expert oversight. That's why seasonal transitions should always involve consultation with mechanical contractors or indoor environmental professionals. They can help assess how modifications will affect energy usage, occupant comfort, and system performance across the heating or cooling season.The key takeaway is not just to react, but to respond wisely. Changes to ventilation and air quality strategies should be informed by data, experience, and collaboration with trusted partners. When it comes to seasonal switchover, a thoughtful approach can prevent costly missteps.

When it comes to energy consumption in the United States, nearly 50% is tied directly to HVAC systems. That number alone highlights why regular HVAC maintenance is not just a matter of comfort or air quality—it is a major factor in energy efficiency and long-term system health.In this episode, the BMS CAT team breaks down the simple mechanics behind why dirty systems demand more energy and lead to faster failure. A perfect example is the blower motor. Over time, fan blades accumulate dirt, dust, and debris. That buildup adds weight, which forces the motor to work harder to maintain airflow. Once cleaned, the blades spin more freely, airflow improves, and the system requires less energy to do the same job.Cleaner components also mean more efficient heat and moisture transfer across coils, allowing the HVAC system to cool spaces more effectively without overexertion. That reduction in effort does more than just lower energy bills—it extends the life of the system itself. With less strain on motors, belts, and coils, facilities face fewer breakdowns and less frequent part replacements.The takeaway is clear: proactive maintenance like duct and blower cleaning is not just preventative—it’s cost-saving. Organizations that prioritize regular cleanings are not only reducing energy usage but also preserving the longevity of their investment in large-scale HVAC systems.

Managing HVAC maintenance in a large facility can feel overwhelming. According to Colin Trudo, General Manager at BMS CAT in Charlotte, it all starts with understanding industry guidelines and building a practical inspection plan around them.Referencing the National Air Duct Cleaners Association (NADCA), Colin explains that most commercial buildings should have both their HVAC units and ductwork inspected at least once a year. While that sounds straightforward, the reality is often much more complex—especially when you’re managing a campus with 100 or more individual units, like many hospitals or school systems.In these cases, Colin recommends a strategic, phased approach. “You take a sampling,” he says. “Look at a few of the units this year, keep an eye on others, and respond when something looks off.” Rather than trying to tackle every unit at once, teams should prioritize inspections based on usage, risk factors, or previous maintenance history.The key, he emphasizes, is building familiarity between your facilities team and your recovery or service partner. “Our teams already know the campus, the access points, the security protocols. So when there is an issue, we can respond faster and more proactively.”Routine HVAC and duct inspections might not always seem urgent, but neglecting them can quickly lead to indoor air quality concerns, system inefficiencies, or even emergency repairs. With a thoughtful, rotating inspection plan and a trusted partner, even the largest facilities can stay ahead of the curve.

In this episode of Critical Response Stories, Kacie Chappell shares a hard truth many organizations face too late: a business continuity plan is only as strong as the people carrying it out.Kacie has seen that the most successful recoveries start long before the storm hits. They begin with preparation, practice, and a clear understanding of roles. Teams that rehearse their response, know who to call, and understand their responsibilities are able to act quickly and effectively when disaster strikes. That level of coordination leads to faster recoveries and far fewer complications.On the other hand, when a plan exists on paper but hasn’t been practiced, the results can be chaotic. Miscommunications, delays, and confusion in the heat of the moment can worsen the impact and prolong the return to normal operations. It’s not just about having a plan in place. It’s about building muscle memory and clarity among every member of the team.Through real examples, Kacie explains how proactive planning transforms an overwhelmed response into confident leadership. She urges organizations to take the time now to train, test, and revisit their continuity strategies so that when a crisis hits, they are not asking, “What do we do?” but instead, “Let’s go.”

In this soundbite, Kacie Chappell shares how proactive planning can turn a chaotic emergency into a moment of calm leadership. For Kacie, preparation is not just about logistics. It is what allows teams to step up when it matters most.“When organizations plan before something happens, they really see the benefit in the heat of the moment,” she says. Whether it is a hurricane on the coast or a tornado in Texas, the clients who take time to build continuity plans are always in a stronger position to respond quickly and effectively.Kacie recalls one powerful example involving a school district that suffered multiple losses across its campuses. “It was not a convenient time for the district,” she says, but because they had done the work upfront, BMS CAT was able to mobilize fast. Crews arrived with a clear strategy, restoring buildings so that students and staff could return without unnecessary delay.It is in those moments, late at night or during high-pressure decisions, when the value of planning really shows. “They become the hero in their organization,” Kacie explains, “and we are behind the scenes fixing the building.”For her, that is the true reward: knowing BMS CAT plays a part in helping clients rise to the occasion. Because in any crisis, the organizations that plan ahead are not just reacting. They are leading.

In this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Josh Creznic, Director of Hospitality Services at BMS CAT, to unpack the unique challenges and critical priorities in hotel restoration.With over two decades of experience in hospitality—spanning major brands like Marriott and Wyndham—Josh brings deep insight into how restoration teams can best support hotels during disasters. Now at BMS CAT, he uses that experience to bridge the gap between urgent restoration needs and the demands of a 24/7 guest experience.Josh shares a real-world case of a pipe burst in a high-profile hotel where BMS CAT’s fast response and strategic coordination helped restore flooded floors while minimizing disruption. That meant walking the property with leadership, developing a custom plan, and helping them get “heads in beds” as quickly as possible.From hurricanes to everyday emergencies, Josh emphasizes the importance of preparation. He encourages hotel general managers to partner with restoration providers before disaster strikes—walking the property together, identifying vulnerabilities, and building a plan that works in practice, not just on paper.Throughout the episode, he underlines the importance of professionalism, communication, and respect for the guest experience. “We’re an extension of their brand,” he explains. “Even holding the door for a guest matters.”This conversation is a must-listen for anyone in the hospitality industry seeking to improve their emergency response strategy, minimize business interruption, and maintain guest satisfaction—even during a crisis.

In this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Josh Creznic, Director of Hospitality Services at BMS CAT, to unpack the unique challenges and critical priorities in hotel restoration.With over two decades of experience in hospitality—spanning major brands like Marriott and Wyndham—Josh brings deep insight into how restoration teams can best support hotels during disasters. Now at BMS CAT, he uses that experience to bridge the gap between urgent restoration needs and the demands of a 24/7 guest experience.Josh shares a real-world case of a pipe burst in a high-profile hotel where BMS CAT’s fast response and strategic coordination helped restore flooded floors while minimizing disruption. That meant walking the property with leadership, developing a custom plan, and helping them get “heads in beds” as quickly as possible.From hurricanes to everyday emergencies, Josh emphasizes the importance of preparation. He encourages hotel general managers to partner with restoration providers before disaster strikes—walking the property together, identifying vulnerabilities, and building a plan that works in practice, not just on paper.Throughout the episode, he underlines the importance of professionalism, communication, and respect for the guest experience. “We’re an extension of their brand,” he explains. “Even holding the door for a guest matters.”This conversation is a must-listen for anyone in the hospitality industry seeking to improve their emergency response strategy, minimize business interruption, and maintain guest satisfaction—even during a crisis.

On this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Shadira Jones, General Manager of BMS CAT’s Tampa office, to talk about resilience, leadership, and preparation during back-to-back hurricanes that hit the Florida coast.With less than two years at BMS CAT under her belt, Shadira was thrust into emergency mode as two very different storms—first a devastating flood event and then a high-wind hurricane—struck her region just weeks apart. What followed was a masterclass in crisis leadership. Shadira shares how her team quickly mobilized, communicated with clients under pressure, and provided not just restoration services but critical reassurance during a time of uncertainty.She highlights the importance of pre-storm planning, strong internal communication, and having national resources at her fingertips—plus the ability to pivot when unexpected damage or delays occurred. From creating a command center in the Tampa office to delivering 24/7 customer updates and fielding late-night calls from long-time clients, Shadira’s approach was equal parts strategy and heart.This episode is a reminder of why preparation matters, especially in hurricane-prone areas—and how leadership under pressure can strengthen both teams and customer trust.Listen now to hear how BMS CAT delivers “the calm after the storm”—and why, as Shadira says, “we stay ready so we don’t have to get ready.”

Many homeowners don’t realize that standard homeowner’s insurance excludes flood protection. That’s a risk worth correcting fast. Lori Callahan, Assistant VP and Account Executive for Personal Lines at B.F. Saul Insurance, stresses the importance of proactive flood coverage. “About 40% of flood insurance claims come from outside high-risk zones,” she explains. Because of that, her agency recommends that every homeowner, regardless of their zone, consider purchasing flood insurance.Beyond securing the right policy, Callahan emphasizes preventative steps to safeguard your property. Walk your yard after rain and watch for puddling or standing water. If you find drainage issues, installing French drains or extra piping can redirect water away from your home’s foundation. Regularly cleaning gutters, sealing cracks in the foundation or basement walls, and adding a sump pump with battery backup are simple yet effective defenses against flood damage.It’s also crucial to plan in advance. Flood protection isn’t a snap decision just before a storm. NFIP policies require a 30-day waiting period, while private policies typically take 7 to 10 days to activate. Standard coverage offers $250,000 for building structure and $100,000 for contents. If you own a higher-value property, enhancing coverage through private insurers can give you access to more protection, including coverage for finished basements and valuable belongings.Lori Callahan’s advice is clear: prepare today for peace of mind tomorrow and ensure your home is protected from rising water before it’s too late.

In April 2023, a powerful tornado tore through Shawnee, Oklahoma, leaving a trail of destruction—including severe damage to Valir Physical Therapy’s local facility. Half the building was left standing, the other half shredded beyond use. But before Valir staff even arrived on site, BMS CAT was already there.“They beat me to the site,” said Jeff Jankowski, President of Valir Physical Therapy. “Everything was completely secured, and they had already started the process of helping us determine the next steps.”From that moment, BMS CAT’s turnkey recovery service took over. Acting as a single point of contact, Abby Whitaker, Account Manager at BMS CAT, oversaw everything—from securing documents to coordinating reconstruction after engineers determined the building needed to be rebuilt from the slab up.“As a turnkey service provider, we’re able to handle every step,” said Whitaker. “For Valir, that meant helping them secure files, coordinating with engineers, and rebuilding with the exact materials they chose. It was a true partnership.”Instead of juggling contractors and vendors, Valir worked solely with BMS CAT, which streamlined communication and allowed the Valir team to focus on patient care and business continuity.“It was very, very helpful just to have that contact in place,” Jankowski said. “Knowing they knew the area, the contractors, and had everything under control was incredibly reassuring.”Today, Valir’s Shawnee facility is fully restored, thanks to a seamless recovery process grounded in fast action, close communication, and a full-scope disaster response team. It’s a clear reminder that when disaster hits, having the right partner already in place can make all the difference.

When it comes to flood insurance, preparation is key. Tyler Ardron, Executive Vice President at Floodproofing.com, often advises homeowners and businesses to take proactive steps before a storm hits. “We deal with this all the time with our clients,” Ardron explains. “Have a list of your belongings, include estimated values, and schedule everything out ahead of time. During the claim process, you don’t want to be scrambling to remember what you owned or how much it was worth.”One simple and highly effective method Ardron recommends is using your smartphone. “Walk through your home or building and record a video of your possessions. Open drawers, show electronics, furniture—everything. Even that quick video can serve as valuable documentation if you ever need to file a claim,” he says.This kind of foresight not only helps ensure your insurance claim goes smoothly, but also offers peace of mind during an already stressful time. By taking a few simple steps today, you can save yourself significant time, money, and frustration if disaster strikes tomorrow.

On our recent webinar, we dove into the essential knowledge and strategies needed to navigate the challenges of hurricane season effectively.We invited suggestions for topics that deliver immediate, actionable insights and empowered attendees with practical takeaways they could implement right away. Key areas of focus included:Proven strategies for risk mitigationBuilding an effective emergency response planBest practices for maintaining business continuityGuidance on protecting property both before and after a stormYour expertise and insights remain invaluable. If you have ideas for future topics that would benefit our community, please share them with us—together, we’ll strengthen our preparedness and resilience against hurricanes.

In this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Cole Coulson, Vice President of Sales for BMS CAT, to explore the company’s front-line efforts during the recent Southern California wildfires and share practical guidance for property owners facing disasters.Cole opens by recalling his first moments on the ground in the Palisades, Malibu and Altadena areas. “You see a lot on TV, but being there in person—witnessing streets closed by emergency crews, wearing masks against ash and soot—hits you differently,” he reflects. He describes the emotional weight of guiding homeowners back into their charred properties: “Some didn’t set foot in their homes for two weeks. Walking through that devastation with them was both heartbreaking and deeply rewarding.”Transitioning to actionable advice, Cole emphasizes safety first: respiratory protection (proper masks), documenting pre- and post-loss conditions with thorough photographs, and securing valuables before evacuation. He points out common missteps—expecting a quick turnaround, re-entering unstable structures, or underestimating insurance processes—and urges patience and professional support.Cole then breaks down BMS CAT’s turnkey approach, from boarding up and tarping vulnerable roofs to on-site deep cleaning, content and textile restoration, deodorization, and full reconstruction. “Insurance policies often cover the full spectrum—most people simply aren’t aware,” he notes. By managing every phase, BMS CAT becomes a single point of contact in a chaotic time, easing the burden on families and communities.Looking ahead, Cole advises viewers to pre-plan evacuation routes, compile essential contact lists (family, insurers, contractors), and consider advanced measures—like foam-seal fire retardants—for high-risk properties. He concludes with a reminder that true resilience comes from preparation: “Disaster isn’t about if, but when—it pays to know who to call.”Whether you manage a single home or a multi-building campus, this conversation equips you with empathy, expertise, and field-tested strategies to face the next big event with confidence.

In this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Cole Coulson, Vice President of Sales for BMS CAT, to explore the company’s front-line efforts during the recent Southern California wildfires and share practical guidance for property owners facing disasters.Cole opens by recalling his first moments on the ground in the Palisades, Malibu and Altadena areas. “You see a lot on TV, but being there in person—witnessing streets closed by emergency crews, wearing masks against ash and soot—hits you differently,” he reflects. He describes the emotional weight of guiding homeowners back into their charred properties: “Some didn’t set foot in their homes for two weeks. Walking through that devastation with them was both heartbreaking and deeply rewarding.”Transitioning to actionable advice, Cole emphasizes safety first: respiratory protection (proper masks), documenting pre- and post-loss conditions with thorough photographs, and securing valuables before evacuation. He points out common missteps—expecting a quick turnaround, re-entering unstable structures, or underestimating insurance processes—and urges patience and professional support.Cole then breaks down BMS CAT’s turnkey approach, from boarding up and tarping vulnerable roofs to on-site deep cleaning, content and textile restoration, deodorization, and full reconstruction. “Insurance policies often cover the full spectrum—most people simply aren’t aware,” he notes. By managing every phase, BMS CAT becomes a single point of contact in a chaotic time, easing the burden on families and communities.Looking ahead, Cole advises viewers to pre-plan evacuation routes, compile essential contact lists (family, insurers, contractors), and consider advanced measures—like foam-seal fire retardants—for high-risk properties. He concludes with a reminder that true resilience comes from preparation: “Disaster isn’t about if, but when—it pays to know who to call.”Whether you manage a single home or a multi-building campus, this conversation equips you with empathy, expertise, and field-tested strategies to face the next big event with confidence.

In the latest episode of Inside Restoration & Recovery, host Martha Lewis welcomes Colin Trudo, Senior Director of Training and Marketing at BMS CAT, to dive into the often‑overlooked world of HVAC maintenance and its critical intersection with disaster restoration. With over 20 years of field experience—from air‑duct cleaning to large‑scale catastrophe response—Colin brings a wealth of practical knowledge on keeping building “lungs” healthy and efficient.Colin traces his journey from project coordinator in Dallas–Fort Worth to leading BMS CAT’s training initiatives in Charlotte. He shares a vivid anecdote of discovering microbial “mud muck” inside a hospital air handler—a wake‑up call that spurred his advocacy for proactive system care. “That moment drove home how invisible threats can compromise both health and operations,” he reflects.The conversation turns to hard data: Colin cites a University of Colorado Boulder study demonstrating that cleaned air handlers can reduce fan energy usage by up to 60% and improve airflow delivery by as much as 46%. Such gains not only shrink energy bills but also bolster occupant comfort and safety across commercial campuses, healthcare facilities, and schools.Colin contrasts reactive and proactive maintenance mindsets. He notes that schools often wait for visible problems before addressing HVAC issues, whereas hospitals tend to schedule annual inspections to protect vulnerable patients. His advice is clear: implement a documented filter‑change program, inspect coils and blowers regularly, and tailor cleaning schedules to each facility’s unique needs.Closing out the discussion, Colin offers a straightforward next step for facility managers: budget for seasonal HVAC cleanings and routine inspections. “Preventive maintenance is a small investment that delivers huge returns—energy savings, fewer emergency call‑outs, and healthier indoor air,” he emphasizes.Whether you’re overseeing multi‑building campuses or a single clinic, this episode equips you with data‑driven strategies and field-tested tips to keep your HVAC systems—and your restoration efforts—ahead of the curve. Tune in for the full interview and breathe easier knowing you’re prepared for both everyday operations and the next big event.

In the latest episode of Inside Restoration & Recovery, host Martha Lewis welcomes Colin Trudo, Senior Director of Training and Marketing at BMS CAT, to dive into the often‑overlooked world of HVAC maintenance and its critical intersection with disaster restoration. With over 20 years of field experience—from air‑duct cleaning to large‑scale catastrophe response—Colin brings a wealth of practical knowledge on keeping building “lungs” healthy and efficient.Colin traces his journey from project coordinator in Dallas–Fort Worth to leading BMS CAT’s training initiatives in Charlotte. He shares a vivid anecdote of discovering microbial “mud muck” inside a hospital air handler—a wake‑up call that spurred his advocacy for proactive system care. “That moment drove home how invisible threats can compromise both health and operations,” he reflects.The conversation turns to hard data: Colin cites a University of Colorado Boulder study demonstrating that cleaned air handlers can reduce fan energy usage by up to 60% and improve airflow delivery by as much as 46%. Such gains not only shrink energy bills but also bolster occupant comfort and safety across commercial campuses, healthcare facilities, and schools.Colin contrasts reactive and proactive maintenance mindsets. He notes that schools often wait for visible problems before addressing HVAC issues, whereas hospitals tend to schedule annual inspections to protect vulnerable patients. His advice is clear: implement a documented filter‑change program, inspect coils and blowers regularly, and tailor cleaning schedules to each facility’s unique needs.Closing out the discussion, Colin offers a straightforward next step for facility managers: budget for seasonal HVAC cleanings and routine inspections. “Preventive maintenance is a small investment that delivers huge returns—energy savings, fewer emergency call‑outs, and healthier indoor air,” he emphasizes.Whether you’re overseeing multi‑building campuses or a single clinic, this episode equips you with data‑driven strategies and field-tested tips to keep your HVAC systems—and your restoration efforts—ahead of the curve. Tune in for the full interview and breathe easier knowing you’re prepared for both everyday operations and the next big event.

As hurricane season approaches, Chris Matthews, Project Director at BMS CAT’s Tampa branch, shares his top three preparedness tips for businesses. First, establish a relationship by having your chosen restoration partner tour your facility, ensuring familiarity before a storm hits. Next, inspect and clear all first‐floor drainage—interior and exterior—to guarantee free water flow. Finally, remove loose debris around the property—such as trash, equipment, or outdoor furniture—that could become dangerous projectiles in high winds. These proactive measures help protect assets and minimize downtime.

Facility managers often overlook a critical vulnerability: first‐floor drainage. As Chris Matthews, Project Director at BMS CAT Tampa, explains, “It’s not a matter of if water will enter your building—it’s when and where.” Clogged floor drains, whether accidentally or deliberately plugged, can transform routine storms into costly disasters. Regularly inspecting and clearing all drains ensures that water flows out as intended, protecting your property and minimizing post‐storm damage.

Chris Matthews, Project Director at BMS CAT’s Tampa branch, kicks off Hurricane Preparedness Week with hard‑earned lessons from New Orleans. First, pre‑position your gear—sub‑pumps in known flood zones, manned as the storm hits—to keep water moving out. Second, stay flexible: when sixth‑floor windows blew out, crews pivoted instantly. Finally, always expect the unexpected—Mother Nature rarely follows the plan, so stay calm, adapt on the fly, and you’ll weather the storm.

In this segment of Inside Restoration & Recovery, host Martha Lewis revisits her conversation with Jason McClaren, Director of Facilities Operations at Reunion Rehabilitation Hospitals, to explore proactive disaster planning with BMS CAT. Jason emphasizes that true resilience hinges on preparation: “We work with BMS CAT to get procedures, policies, and agreements in place ahead of time—so when a storm or flood hits, we’re already ahead of the game.” This proactive approach eliminates the scramble and reactive firefighting that often accompanies emergencies. Jason also underscores the value of seamless communication: “Having that open line of communication keeps us from downtime—and in a hospital, downtime is not an option.” He calls BMS CAT a “one-stop shop” and notes, “That’s why they’re in my phone.” For Jason, the partnership extends beyond mere service—it’s an integrated support system that ensures continuity of care and operational stability, allowing clinical teams to focus on patient safety rather than crisis management.

In this excerpt from Inside Restoration & Recovery, host Martha Lewis talks with Jason McClaren, Director of Facilities Operations at Reunion Rehabilitation Hospitals, about BMS CAT’s rapid-response capabilities in critical healthcare settings. Jason recounts a major incident when a failed air handler flooded nearly half of their operating rooms overnight. BMS CAT’s 24/7 readiness meant Jason could hand off the keys and step away, confident that expert crews would erect temporary containment walls, remove water, and restore several ORs swiftly—minimizing downtime for life-saving procedures. “They got those rooms turned back over really quickly so we could continue,” Jason says. He adds that with BMS CAT on call around the clock, his role shifts from hands-on manager to strategic overseer: “I can have my weekend and just call in to check in—I don’t have to micromanage.” This partnership model underscores the importance of reliable, specialized restoration teams in maintaining uninterrupted patient care.

In this excerpt from Inside Restoration & Recovery, host Martha Lewis sits down with Abby Whitaker to demystify the acronyms MSAs (Master Service Agreements) and RFPs (Requests for Proposal) for facility managers. Abby explains that while an MSA locks in priority pricing and contractual terms with BMS CAT—providing peace of mind in advance of any disaster—an RFP invites multiple vendors (including BMS) to bid on specified services, from emergency response to carpet cleaning or HVAC work. Both tools give clients clear, upfront cost estimates and the assurance of priority service when emergencies strike. Abby notes that as property owners grow more aware of restoration’s complexities, they increasingly value these agreements: “You’ve shown loyalty to BMS, and now it’s our turn to deliver.” Whether you prefer the simplicity of an initial planning agreement or the certainty of a full MSA/RFP contract, BMS CAT’s flexible offerings ensure you have the right level of preparedness for any incident.

As severe weather seasons loom, having a streamlined emergency response system can make all the difference for facilities at risk. In this excerpt from the latest episode of Inside Restoration & Recovery, host Martha Lewis and guest Abby Whitaker discuss BMS CAT’s straightforward on-call process designed to keep clients prepared and prioritized when disaster strikes. Rather than burdensome paperwork, customers simply reach out to their local BMS contact or call the 24/7 hotline with basic details. Once enrolled, they’re added to an on-call roster that alerts BMS CAT to deploy resources—personnel, equipment, and expertise—immediately to covered locations. This proactive enrollment not only helps clients feel confident but also enables BMS CAT to strategically allocate teams and materials ahead of hurricanes, tornadoes, and other emergencies. Best of all, the sign-up takes mere minutes, ensuring that when the skies darken, facilities have a trusted partner ready to respond without delay. Listen to the full episode for more insights on staying ahead of the storm.

When severe weather strikes—whether it’s a tornado, hurricane, or flood—knowing exactly where to go and what to do can make all the difference. Abby Whitaker explains that BMS CAT offers each client a customized Emergency Response Plan at no cost. “We walk through your building, identify every access point and potential hazard—like a staircase you can enter but not exit—and map out where our crew will park and stage equipment,” she says. This hands-on planning proved invaluable during a recent freeze event: “Although the customer experienced significant damage, our team was fully prepared, and the recovery effort was seamless.”Martha and Abby emphasize that even busy decision-makers can set aside just 30–60 minutes for this walkthrough, ensuring on-site personnel feel confident when chaos hits. With BMS CAT’s building-specific plans in place—no contracts or fees required—clients gain peace of mind and a true head start on disaster response.

Host Martha Lewis sat down with Abby Whitaker, OKC Account Manager at BMS CAT, to explore the power of teamwork and proactive planning in disaster restoration. “At BMS, if you have one of us, you get all of us,” Abby emphasized, recalling her hands-on experience—“I even picked up a couple of bricks myself and tossed them in the dumpster.”Abby’s top piece of advice for facility managers like Valor? Embrace mock run-throughs. Drawing on her softball background, she urged organizations to “practice for a disaster the way you practice for a game.” She envisions scenario drills—simulating a 3 a.m. water main break in a hotel—to teach employees critical steps like locating shutoff valves.By empowering teams to act confidently when chaos strikes, Abby explained, businesses can minimize damage and restore operations more smoothly. Tune in to this episode of Inside Restoration & Recovery for practical tips on reducing panic and ensuring your facility is always ready for the unexpected.

In this episode of Inside Restoration & Recovery, host Martha Lewis welcomes Jason McClaren, Director of Facilities Operations at Reunion Rehabilitation Hospitals, to discuss the critical advantage of partnering with a restoration team experienced in healthcare. A former firefighter and military veteran, Jason has spent the last decade managing safety, risk, and emergency preparedness across healthcare facilities.He emphasizes the shift from reactive response—so familiar from his firefighting days—to proactive planning in healthcare. “We want to be ahead of the game,” Jason explains, describing how annual preparedness lunches with BMS CAT ensure contact lists, rapid‐response kits, and protocols are current before disasters strike.A standout story recalls a Christmas Day flood when a vandal snapped a water dispenser off the wall, inundating the basement. Thanks to pre‐established relationships and rapid mobilization, BMS CAT arrived within hours, contained the water, installed temporary walls, and delivered a turnkey restoration—returning the facility to “like it never happened” in just weeks.Jason also highlights infection control concerns—mold, smoke, odors—and how BMS CAT’s expertise and documentation rigor keep clinical spaces safe and compliant. He praises their ability to offer both emergency manpower and small‐scale remediation training for his in‐house team.Ultimately, Jason credits the BMS CAT partnership for giving him confidence that, whether it’s a storm, flood, or unforeseen Black Swan event, “when I call, the cavalry comes.” This episode underscores the value of healthcare‐savvy restoration experts who help facilities stay prepared, compliant, and fully operational.

In this episode of Inside Restoration & Recovery, host Martha Lewis welcomes Jason McClaren, Director of Facilities Operations at Reunion Rehabilitation Hospitals, to discuss the critical advantage of partnering with a restoration team experienced in healthcare. A former firefighter and military veteran, Jason has spent the last decade managing safety, risk, and emergency preparedness across healthcare facilities.He emphasizes the shift from reactive response—so familiar from his firefighting days—to proactive planning in healthcare. “We want to be ahead of the game,” Jason explains, describing how annual preparedness lunches with BMS CAT ensure contact lists, rapid‐response kits, and protocols are current before disasters strike.A standout story recalls a Christmas Day flood when a vandal snapped a water dispenser off the wall, inundating the basement. Thanks to pre‐established relationships and rapid mobilization, BMS CAT arrived within hours, contained the water, installed temporary walls, and delivered a turnkey restoration—returning the facility to “like it never happened” in just weeks.Jason also highlights infection control concerns—mold, smoke, odors—and how BMS CAT’s expertise and documentation rigor keep clinical spaces safe and compliant. He praises their ability to offer both emergency manpower and small‐scale remediation training for his in‐house team.Ultimately, Jason credits the BMS CAT partnership for giving him confidence that, whether it’s a storm, flood, or unforeseen Black Swan event, “when I call, the cavalry comes.” This episode underscores the value of healthcare‐savvy restoration experts who help facilities stay prepared, compliant, and fully operational.

In this episode of Inside Restoration & Recovery, host Martha Lewis chats with Abby Whitaker, Oklahoma City Account Manager at BMS CAT, about the challenges and triumphs of restoration in the face of severe weather. Abby brings a wealth of hands-on experience from her nearly four years at BMS, transitioning from residential to commercial restoration. She reflects on the real-time pressures during storm season, emphasizing that “tornado season comes on fast” and that preparedness is key—even when weather alerts don’t give adequate notice.Abby recounts a memorable incident during April 2023, when a tornado event in Shawnee, Oklahoma, left significant damage at a local facility. “We were able to get in before many business owners had even fully assessed the damage,” Abby explains, highlighting how timely action can set the stage for effective recovery. With a focus on mitigating risk and protecting vital assets, she describes how BMS CAT steps in to assess the damage, communicate with stakeholders, and ensure that businesses receive rapid, coordinated support.Additionally, Abby details how pre-planning and constant communication, including regular updates and an on-call list, provide clients with a sense of security during chaos. This episode offers valuable insights into crisis management, stressing the importance of being prepared and having trusted experts by your side.

In this episode of Inside Restoration & Recovery, host Martha Lewis chats with Abby Whitaker, Oklahoma City Account Manager at BMS CAT, about the challenges and triumphs of restoration in the face of severe weather. Abby brings a wealth of hands-on experience from her nearly four years at BMS, transitioning from residential to commercial restoration. She reflects on the real-time pressures during storm season, emphasizing that “tornado season comes on fast” and that preparedness is key—even when weather alerts don’t give adequate notice.Abby recounts a memorable incident during April 2023, when a tornado event in Shawnee, Oklahoma, left significant damage at a local facility. “We were able to get in before many business owners had even fully assessed the damage,” Abby explains, highlighting how timely action can set the stage for effective recovery. With a focus on mitigating risk and protecting vital assets, she describes how BMS CAT steps in to assess the damage, communicate with stakeholders, and ensure that businesses receive rapid, coordinated support.Additionally, Abby details how pre-planning and constant communication, including regular updates and an on-call list, provide clients with a sense of security during chaos. This episode offers valuable insights into crisis management, stressing the importance of being prepared and having trusted experts by your side.

In this episode of Inside Restoration and Recovery, host Martha Lewis sits down with Chris Matthews, Regional Director for Large Loss at BMS CAT, to explore the critical role of communication, preparation, and adaptability in disaster recovery. Chris shares his personal journey in the restoration industry, including his passion for helping clients during their most challenging times and the lessons he’s learned managing large-scale recovery projects over the years.Listeners will gain insights into the unique complexities of large loss projects, including the challenges of managing teams, communicating with multiple stakeholders, and tailoring recovery plans to meet diverse client needs. Chris discusses the importance of proactive property assessments, the evolving role of technology in streamlining communication, and how BMS CAT’s daily updates provide clients with the reassurance they need to focus on their business operations during recovery.The conversation also highlights a high-profile project at Tropicana Field in Tampa, where Hurricane Milton caused significant damage, leaving the facility without a roof. Chris describes the team’s approach to addressing this massive undertaking while maintaining a focus on safety, client satisfaction, and long-term recovery goals.Whether you’re a business owner preparing for potential disasters or curious about the behind-the-scenes operations of disaster recovery, this episode offers valuable takeaways on resilience, trust-building, and the importance of experienced leadership in high-stakes situations. Tune in to hear Chris Matthews’ inspiring stories, expert insights, and advice for navigating the unpredictable world of disaster recovery.

In this episode of Inside Restoration and Recovery, host Martha Lewis sits down with Chris Matthews, Regional Director for Large Loss at BMS CAT, to explore the critical role of communication, preparation, and adaptability in disaster recovery. Chris shares his personal journey in the restoration industry, including his passion for helping clients during their most challenging times and the lessons he’s learned managing large-scale recovery projects over the years.Listeners will gain insights into the unique complexities of large loss projects, including the challenges of managing teams, communicating with multiple stakeholders, and tailoring recovery plans to meet diverse client needs. Chris discusses the importance of proactive property assessments, the evolving role of technology in streamlining communication, and how BMS CAT’s daily updates provide clients with the reassurance they need to focus on their business operations during recovery.The conversation also highlights a high-profile project at Tropicana Field in Tampa, where Hurricane Milton caused significant damage, leaving the facility without a roof. Chris describes the team’s approach to addressing this massive undertaking while maintaining a focus on safety, client satisfaction, and long-term recovery goals.Whether you’re a business owner preparing for potential disasters or curious about the behind-the-scenes operations of disaster recovery, this episode offers valuable takeaways on resilience, trust-building, and the importance of experienced leadership in high-stakes situations. Tune in to hear Chris Matthews’ inspiring stories, expert insights, and advice for navigating the unpredictable world of disaster recovery.

In the first episode of Inside Restoration & Recovery, host Martha Lewis sits down with Abel Mendoza, a veteran project manager with BMS CAT, to delve into the human and technical aspects of disaster recovery. Abel brings decades of experience to the table, having started his journey with BMS CAT in 1997 as a crew member before rising through the ranks. His stories showcase the company’s unwavering commitment to professionalism, compassion, and innovation.The conversation kicks off with Abel sharing his beginnings in the restoration industry, where he learned the ropes of managing complex projects involving fire and water damage. Reflecting on his career, he highlights the importance of meticulous handling of clients’ cherished belongings, from family heirlooms to critical business documents. Abel emphasizes that beyond technical skills, empathy and communication are vital when working with clients during moments of chaos and loss.One of the standout stories Abel shares involves a major project at a university dormitory, where 80 rooms were flooded. Under immense pressure, Abel and his team condensed a 21-day plan into just 13 days, successfully restoring the facility and allowing 160 students to return to their homes. Such high-stakes scenarios, he explains, drive his passion for the job and underscore the resilience and teamwork of BMS CAT’s crews.Abel also discusses the integration of advanced technology, such as real-time digital inventories and progress updates, which enhance transparency and ease client anxiety. Whether handling a healthcare facility, school, or commercial property, BMS CAT’s streamlined processes and dedication to client needs ensure swift and effective recovery.This episode is a testament to the expertise and care BMS CAT provides, balancing rapid response with a human touch to bring calm in times of crisis. Tune in to hear Abel’s inspiring stories and gain insight into the critical role restoration professionals play in disaster recovery.Follow along for more episodes and conversations that explore real-life restoration projects and impactful recovery stories from across the country.

Chris Matthews, Project Manager at BMS CAT, highlights how technology empowers customers by providing real-time updates, enabling informed decisions and seamless adaptability during disaster recovery

During the statewide freeze, transportation came to a standstill, but BMS CAT rose to the challenge. Abel Mendoza, Project Coordinator, shares how the team pulled resources from other branches to stabilize critical areas, meet customer needs, and execute phased recovery plans with clear communication and strategy.

Abel Mendoza, Project Coordinator at BMS CAT, emphasizes the importance of preparedness, from fire drills to knowing key shutoffs, and highlights how calm expertise and thoughtful actions by restoration crews can ease customer stress during disasters.For more information, visit www.FEMA.gov.

In the first episode of Inside Restoration & Recovery, host Martha Lewis sits down with Abel Mendoza, a veteran project manager with BMS CAT, to delve into the human and technical aspects of disaster recovery. Abel brings decades of experience to the table, having started his journey with BMS CAT in 1997 as a crew member before rising through the ranks. His stories showcase the company’s unwavering commitment to professionalism, compassion, and innovation.The conversation kicks off with Abel sharing his beginnings in the restoration industry, where he learned the ropes of managing complex projects involving fire and water damage. Reflecting on his career, he highlights the importance of meticulous handling of clients’ cherished belongings, from family heirlooms to critical business documents. Abel emphasizes that beyond technical skills, empathy and communication are vital when working with clients during moments of chaos and loss.One of the standout stories Abel shares involves a major project at a university dormitory, where 80 rooms were flooded. Under immense pressure, Abel and his team condensed a 21-day plan into just 13 days, successfully restoring the facility and allowing 160 students to return to their homes. Such high-stakes scenarios, he explains, drive his passion for the job and underscore the resilience and teamwork of BMS CAT’s crews.Abel also discusses the integration of advanced technology, such as real-time digital inventories and progress updates, which enhance transparency and ease client anxiety. Whether handling a healthcare facility, school, or commercial property, BMS CAT’s streamlined processes and dedication to client needs ensure swift and effective recovery.This episode is a testament to the expertise and care BMS CAT provides, balancing rapid response with a human touch to bring calm in times of crisis. Tune in to hear Abel’s inspiring stories and gain insight into the critical role restoration professionals play in disaster recovery.Follow along for more episodes and conversations that explore real-life restoration projects and impactful recovery stories from across the country.