IT On Call Professional Podcast

Host Ross Feldmantalks with Luciana Salanitri about her path from hospitality and revenue management to running a digital marketing practice that leverages AI. They cover practical AI uses—website chatbots, voice agents, adaptive SEO, measuring beyond vanity metrics, and the importance of clear goals, team involvement, and ethical policies. Luciana emphasizes AI as an augmentation tool (not a human replacement), the shift toward intent-driven search and personalization, and easy starting points for businesses. The episode offers actionable guidance for leaders ready to adopt AI responsibly and measure real business impact.

Ross interviews Michael Rincon of Clarity Counts Bookkeeping about his journey from a communications major into bookkeeping and building a back-office services business. They cover the tools and workflows Michael uses—QuickBooks, GoHighLevel, Zapier, Mailparser—and how he combines bookkeeping with payroll, bill pay, light CFO work, and custom reporting. Michael explains his client-acquisition tactics (Upwork, Facebook, referrals, speaking), the industries he serves (service businesses, insurance, contractors), and his 2026 goal to target larger clients and raise prices. The episode highlights using automation and AI for efficiency and the importance of understanding your business numbers.

Ross interviews Danielle Ratliff of Joyful Rising Writing and Marketing about building clear brand messaging, website and copy essentials, and how to use AI and tools like Grammarly, Calendly, Google Workspace, and Canva to save time and improve results. They discuss practical tips for small businesses — use AI as a drafting tool (not final copy), check for plagiarism, leverage networking and referrals, set up Google Business profiles, and plan for the long haul when turning a passion into a sustainable business.

Join host Ross "to the Rescue" Feldman and guest Jenni Miehle, known as the Nerdy Designer, as they dive into the fascinating world of technical design documentation. Discover the intricacies of transforming complex information into polished, professional designs that enhance branding and communication. Jenni shares her journey from traditional graphic design roles to embracing freelance life, offering insights into the creative process behind crafting training manuals, reports, and even self-published books. With a focus on design as a vital component of a business's marketing strategy, Jenny provides valuable advice for introverts navigating entrepreneurship and balancing creativity with business demands. This episode is packed with personal anecdotes, client success stories, and practical tips for anyone looking to elevate their design game or turn their creative passion into a viable business venture. Whether you're a seasoned professional or just starting out, this conversation is sure to inspire and inform.

Join host Ross Feldman and guest Morgan Hamer in this episode of 'IT On Call' as they delve into the powerful integration of business and spirituality. Morgan shares her journey from an art major to a successful owner of a commercial real estate firm and a business brokerage, emphasizing the role of manifesting and spirituality in her career. Discover insightful strategies for aligning personal values with business goals and the impact of overcoming inner beliefs that block success. This episode is packed with practical tips for entrepreneurs, especially women, looking to break free from the constraints of traditional business approaches and embrace a more authentic, fulfilling path. Tune in for an inspiring conversation on navigating life and work through the power of manifesting and mindset transformation.

Join us for an engaging webinar, "Maximizing Impact: The Value of Fractional Leadership for Nonprofits," streamed live on LinkedIn. Discover how fractional leadership can transform your nonprofit organization by offering specialized expertise without the full-time costs. This session dives deep into what fractional leadership entails, its distinctions from consulting and interim roles, and its unique benefits for nonprofits. Our expert panel, comprising professionals from various fields such as marketing, HR, and finance, share insights into the flexibility, scalability, and cost-efficiency provided by fractional leaders. Learn how these leaders become integral parts of your team, driving decision-making and strategy for lasting impact. Gain inspiration from real-life case studies presented by our panelists, including Bishop Francisco's marketing strategies at Localish Marketing, Callie Fulton's HR solutions, Wendy Laxton's financial expertise with Laxton CFO Services, and Chrissy Davis's operational guidance at Mission Mappers. Let these success stories guide you in enhancing your organization's mission and operations. Whether you’re a nonprofit leader or interested in this innovative leadership model, gain valuable knowledge to help your organization thrive. Don't miss out on this opportunity to elevate your nonprofit's impact through the strategic implementation of fractional leadership.

Welcome to the IT On Call podcast, where host Ross "to the Rescue" Feldman and guest Kate Josephine Johnson dive deep into the trials and triumphs of remote work, parenting during the pandemic, and the evolving landscape of digital content creation. In this episode, they share personal anecdotes about their children's adaptation to digital learning and gaming, discuss the impact of COVID-19 on work habits, and explore the complexities of maintaining a YouTube channel. Kate provides insights into her journey of creating bookkeeping content, while Ross shares his family's experience with launching a gaming channel. They touch on the importance of niche marketing, the challenges of YouTube consistency, and the strategies for monetizing digital content. Whether you're an experienced entrepreneur or just starting out, tune in for practical advice on balancing business goals with personal life.

In this episode of the IT On Call podcast, host Ross Feldman is joined by Carolyn Dowdy, the founder and president of Caregiver Mental Wellness, Inc. Carolyn shares her personal journey from being an alpaca farm owner to becoming a full-time caregiver for her husband after his stroke. She discusses her challenges and insights over the past five years, which led her to create a holistic self-care program for caregivers. Carolyn also highlights the essential role caregivers play in society, often without realizing it, and emphasizes the importance of prioritizing self-care to prevent burnout. Listeners will learn about various strategies and the mission of Caregiver Mental Wellness, Inc. to advocate for and educate caregivers on maintaining their well-being. The episode delves into the caregiver crisis facing the nation, the impact of societal expectations, and how caregivers can establish healthy boundaries. Carolyn offers advice on self-care tactics, defining the caregiver role, and understanding the signs of burnout while also providing resources and support for those new to the caregiver journey.

Welcome to the IT On Call podcast hosted by Ross Feldman. In this engaging episode, Ross invites Ginger Hopper from Carolina Hopper Photography to discuss her fascinating journey into the world of real estate photography. Ginger shares how her husband's analytical instinct led her to pursue photography, a passion she developed amid parenting a child with special needs. Ginger dives into the nuances of real estate photography, detailing her evolution from a novice to a successful entrepreneur. She highlights the challenges and opportunities she encountered, emphasizing the importance of community networking and how AI technology has transformed her business operations. This episode is insightful as Ginger reflects on the varied clients she serves, beyond just realtors, and the role AI and drones play in her work. She candidly discusses her transition from music and human services to finding her niche in photography, illustrating how resilience and adaptability are key in any industry.

Join Jo as she shares her inspiring journey from New Jersey to Charlotte, where she transitioned from various jobs to her passion for photography full time. Discover how a chance encounter at a Sears Portrait Studio sparked her love for photography, leading her to build a niche in fashion photography with the Charlotte Fashion Collective. Learn about the challenges and triumphs of combining passion with business, as Jo discusses the importance of networking, SEO, and leveraging technology like AI and photo editing software to grow her photography business. This episode is a testament to embracing change and the power of community in the creative industry.   The Charlotte Fashion Collective: https://www.thecharlottefashioncollective.com/ Photobiz: https://www.photobiz.com/ Crystal Waddell: https://www.simpleandsmartseo.com/

In this episode of the IT On Call podcast, Ross Feldman sits down with Johnathan Bradson of Clym.io, a trailblazer in the field of website compliance. Originally hailing from Knoxville, Tennessee, Johnathan shares his journey from a collegiate women's soccer coach to a successful SaaS sales professional. He introduces Clym, an innovative all-in-one website compliance solution designed to enhance website accessibility and manage cookie consent efficiently. Johnathan highlights Clym's unique approach in providing free compliance solutions for nonprofits through the Clym for Good program, while also offering cost-effective services for for-profit businesses. The discussion delves into the importance of digital accessibility and compliance, touching on the various laws like GDPR and WCAG that organizations need to adhere to. Ross and Johnathan explore the impact of Clym's solutions on user experience, especially for individuals with invisible disabilities such as dyslexia, ADHD, and low vision. Listen in to discover how Clym empowers nonprofits to reach a wider audience with accessible digital content, enhancing mission delivery while avoiding costly litigation. Find out how you can make your organization’s website more inclusive and compliant with Clym's easy-to-install solutions.

Join Ross "Ross to the rescue" Feldman, CTO of Better Call IT, as he dives into an insightful conversation with Michelle Brammer from Safe Alliance. Michelle, the Director of Grants and Advancement, walks us through how the nonprofit has utilized the Lotus, their intranet built on Microsoft 365's SharePoint, to enhance communication and streamline operations. Discover how Safe Alliance's innovative approach to onboarding and resource accessibility is making a difference for their staff and the community they serve. Explore the unique features and future plans for the Lotus, and learn how technology is empowering the fight against domestic violence and sexual assault in Mecklenburg County, North Carolina.

In this insightful episode, Ross Feldman sits down with the talented John Williams to delve into the multifaceted world of filmmaking and media production. Together, they explore the delicate balance of sound engineering, the impact of AI in creative fields, and the artistry behind creating real engagement in a democratized content landscape. Discover how modern technology influences storytelling, from navigating echo chambers to enhancing audience interaction through live streaming. This conversation uncovers the challenges and opportunities facing visual storytellers today, providing a comprehensive perspective on the industry's intricacies.

Join host Ross Feldman as he chats with Eric Hutchinson of NC Farm Bureau Insurance on the IT On Call podcast. Discover Aaron's journey from law enforcement to becoming an insurance agent and learn about the unique challenges and insights he's gained along the way. Dive into topics like the importance of local expertise in insurance, the evolving landscape of customer service, and how networking plays a crucial role in business growth. Gain valuable perspectives on risk management, industry transitions, and the significance of personalized service in today's fast-paced world.

Welcome to the IT On Call podcast with host Ross Feldman and special guest Glenn Michael Millay, both experts in business communication and technology. In this episode, they dive into the art of effective communication and its impact on business success, personal growth, and relationship building. Join the conversation as Glenn shares insights on how communication shapes your business operations and personal life. Discover strategies to connect with prospects, engage audiences, and close deals through powerful storytelling, body language, and tone of voice. Learn the importance of listening, understanding client needs, and delivering value in every interaction. Whether you're a business owner, sales professional, or simply looking to improve your communication skills, this episode offers valuable nuggets to enhance your ability to communicate, connect, and close. Tune in for expert advice and real-life anecdotes that demonstrate the profound difference effective communication makes in every aspect of life.

Welcome to the IT On Call podcast with your host Ross Feldman, featuring guests Barry Steiger and John Fischella. In this episode, we delve into the intersection of business and technology from the cozy setting of John's Place at Mary's Italian Restaurant. Join us as we explore the origins of the Keep Business Local (KBL) networking group, discuss the innovative concept of combining two restaurants, and highlight the importance of building trust in business. Learn how community support played a crucial role during challenging times, like the COVID-19 pandemic, enabling local businesses to thrive. Discover the impact of technology, such as AI and EV charging stations, in modernizing business operations. Our guests share their personal stories of connection through Rotary Club and reflect on 40 years of business wisdom, emphasizing genuine care and respect for employees. Tune in to understand the significance of relationships in business, the art of customer service, and the drive to keep supporting local communities. Don't miss this episode filled with insightful conversations that inspire both personal and professional growth.

Welcome to the latest episode of IT On Call, hosted by Ross "to the rescue" Feldman, featuring Christian Nichols from OneGen Solutions. In this engaging discussion, Christian shares insights into generational acuity, a concept focusing on understanding and appreciating generational differences within workplaces. With the presence of multiple generations, from Boomers to Gen Beta, OneGen Solutions aims to enhance productivity and communication by fostering mutual respect and understanding. Explore the nuances of generational naming, the significance of cultural markers, and how workplaces can adapt to the diverse values each generation holds. Christian also delves into the challenges and opportunities each generation faces, providing real-world examples and actionable solutions for improving workplace dynamics. Join us as we unearth valuable insights for bridging the generational gaps in today's rapidly evolving professional landscape.

Welcome to the IT On Call podcast with Ross "to the rescue" Feldman. In this episode, Ross and his guest, Kate Josephine Johnson from Heritage Business Services, delve into the challenges and solutions of managing bookkeeping and IT in virtual businesses. Learn about the significance of having a specialized partner in handling business finances and the importance of building trust. Kate shares her journey of becoming a reluctant entrepreneur and how she now focuses on providing financial clarity to small business owners while Ross sheds light on the necessity of IT security and efficiency. Discover essential tips for streamlining software and IT stacks, maintaining financial health, and hiring the right people. Tune in to gain expert insights and practical advice that can transform the way you manage your business!

Welcome to the IT On Call podcast, hosted by Ross Feldman from Better Call IT. In this episode, Ross is joined by Eric Jensen of Bricks Aaron Process Improvement to discuss unlocking efficiencies in business processes and workflows. Eric shares insights on how small business owners can improve their operations, whether it's in manufacturing or IT workflows, by adopting a mindset of continuous improvement. Throughout the conversation, topics such as creating effective SOPs, the importance of documentation, leveraging keyboard shortcuts, and understanding Gemba are explored. Eric emphasizes that process improvement is not about cutting jobs but optimizing time for valuable activities. Join us as we delve into practical tips for process efficiency and the role of AI and human collaboration in achieving success.

Join us on this insightful podcast episode where we delve into the world of networking, especially as an introvert. Our guest shares their journey from being an introverted individual to becoming a successful networker and event organizer. Discover the challenges introverts face in social settings and how platforms like Meetup can aid in creating supportive environments for meaningful connections. Explore the power of networking events, effective strategies for building personal and professional relationships, and the importance of finding groups that match your social comfort zone. Gain valuable tips and firsthand experiences from our guest in hosting diverse, inclusive events that cater to everyone from introverted individuals to extroverted go-getters. If you've ever struggled with networking anxiety or want to enhance your social experience, this episode is a must-listen! Connect with experts, explore creative networking formats, and get inspired to expand your professional network.   Meetup: https://www.meetup.com/charlotte-networking-knowledge Facebook: https://www.Facebook.com/Charlottenetworkingknowledge  Instagram: https://www.Instagram.com/Charlottenetworkingknowledge TikTok: https://www.TikTok.com/@Clt_networking_knowledge LinkedIn: https://www.LinkedIn.com/company/charlotte-networking-knowledge Website: https://www.networkingknowledgeandgrowth.com Link to purchase Dana's eBook: https://networkingknowledgeandgrowth.com/products/how-to-network-effectively-for-those-scared-to-put-themselves-out-there-practical-strategies-to-face-your-fears-build-confidence-and-grow-your-professional-network

Welcome to the IT On Call podcast with your host, Ross "to the rescue" Feldman, Chief Technology Officer of Better Call IT. In this episode, Ross is joined by Sean Garrett of Garrett PLLC for a captivating discussion on the intersection of business, technology, and law. Whether you're a business owner or just intrigued by the role of AI in modern industries, this episode provides valuable insights. Sean shares his journey from pursuing various legal fields to focusing on business law and the niche of technology business law. The conversation delves into the role of AI in the legal sector, and how it is used in drafting legal documents like purchase agreements and commercial leases, illustrating the balance between AI-generated content and human expertise in legal matters. Amid playful banter, Ross and Sean explore the complexities of mergers and acquisitions, highlighting the critical role of thorough research, proper contract drafting, and understanding client needs. The episode is rich with stories and advice for navigating the legal landscape, emphasizing the importance of collaboration and finding a lawyer who understands your business.

Join Ross Feldman on the IT On Call podcast as he sits down with Tara McAllister from Catapult to discuss the intriguing intersection of business, technology, and HR. In an engaging conversation, Tara shares her experiences from the days of faxed resumes to the current challenges that AI brings to HR management. She emphasizes the growing complexities of data protection, particularly how more states are enacting laws to ensure employee data safety. Tara also shines a light on the importance of networking in the ever-growing city of Charlotte, offering tips and personal anecdotes on how to build meaningful business relationships. Listen in to learn about the unique services Catapult provides for employers and how businesses can effectively use AI without compromising data security. Whether you're an HR professional, a business owner, or someone intrigued by the role of technology in business operations, this episode promises valuable insights and practical advice.

Welcome to the IT On-Call podcast hosted by Ross Feldman with guest Anthony Del Campo from Badger Hauling. Dive into the world of junk removal and how a digital transformation during COVID sparked the creation of Badger Hauling. Discover how their innovative use of technology, such as the Jobber app, enhances customer communication and improves service efficiency. Explore Anthony's journey from the tech space to hauling, and learn about the company's customer-first approach, commitment to community, and future plans for expansion through dumpster rentals. Listen in as Anthony discusses leveraging tech for better process efficiency and the importance of communication in business success. Join the conversation on how AI and automation are reshaping industries, and gain insights into the significant role of local businesses within their communities. Whether you're in the tech field or interested in business innovation, find inspiration in this episode of IT On-Call.

Welcome to the latest episode of IT On Call, hosted by Ross "to the rescue" Feldman with special guest Harrison Barron. The delightful spring weather in North Carolina only adds to the dynamic conversation about the growing business landscape in Charlotte, a city with an impressive daily influx of new residents. Ross and Harrison explore the rise of Managed Service Providers (MSPs) in the city and beyond, illustrating the vital role MSPs play in managing business tech needs and mitigating risks. They delve into Harrison's journey from Long Island to North Carolina, highlighting his success in MSP sales and digital marketing. The episode further ventures into the use of AI in modern business practices, showcasing how AI is essential for achieving effective sales strategies and enhancing productivity. Ross and Harrison emphasize the endless opportunities available in Charlotte's booming tech ecosystem. Join the conversation as they discuss the significance of leveraging modern tools like CRMs and AI to reach new heights in business success, and don't miss the chance to learn about exciting networking events like Tech on Tap designed for MSP professionals.

Welcome to the latest episode of the IT On Call podcast, where host Ross Feldman sits down with Leon Davidman, the founder of Back to Basics Dog Training. In this engaging discussion, Ross and Leon explore the fascinating intersection of technology, discipline, and dog training. Leon shares his journey from a challenging career change to finding his true passion in training dogs and educating their human counterparts. Listeners will discover the importance of understanding dog behavior, the role of positive reinforcement, and the unique concept of "stay and train" programs that Leon champions. With invaluable advice on how to choose the right dog for your energy level and lifestyle, Leon offers insights into addressing behavioral issues before they escalate. Whether you're in the early stages of getting a new puppy or dealing with unwanted behaviors in an older dog, this episode provides practical tips and thought-provoking ideas on the benefits of professional dog training. Join Ross and Leon as they dive into the techniques and philosophies that can transform both pets and their owners.

Join Ross Feldman and Chad Greer as they dive deep into the intersection of business and technology in the signage industry. Discover how innovations are reshaping the way we create and implement designs, with AI playing a pivotal role in overcoming creative blocks and enhancing efficiency. Ross and Chad discuss their experiences in the field, from graphic design beginnings to mastering the art of crafting impactful signs. They share anecdotes of challenging projects and the importance of seamless workflows in business operations. This episode also offers valuable advice for budding entrepreneurs, emphasizes the significance of cultivating professional relationships, and highlights the necessity of embracing technological advancements to stay ahead in the rapidly evolving market landscape.

In this episode of the IT On-Call Professional Podcast, we explore the intersection of technology and fashion with David Frankel, the inventor of the Perky Collar. Hosted by Ross Feldman, the Chief Technology Officer of Better Call IT, the discussion reveals the innovative journey behind the Perky Collar, a solution to sagging shirt collars that blends style with comfort. David shares his experiences as a founder, detailing the challenges and successes of bringing a novel product to market. He provides insights into his entrepreneurial journey, the importance of innovation in the fashion industry, and how technology played a pivotal role in developing an online storefront and expanding his business. Tune in to discover how David’s entrepreneurial mindset led to the creation of various fashion inventions, and learn about his initiatives to support fellow entrepreneurs through the Charlotte Entrepreneurs Think Tank and the new manpreneur group, focusing on mental health and business challenges.

In this episode, we dive into the critical topics of data protection and cybersecurity, specifically tailored for nonprofits. Our expert guest, Ross Feldman, joins us to explore the selection of the best donor management tools available today. With a focus on safeguarding donor data, the discussion includes essential features and functionalities to consider when choosing a platform. Rosanna, with her vast experience in business development for small businesses and nonprofits, highlights the importance of choosing the right tools to not only protect donor information but also enhance data-driven decision-making processes. The conversation covers compliance, protection measures, and the best practices for assessing an organization's specific needs. Learn about the alarming statistics of cyber breaches affecting nonprofits and discover actionable strategies to mitigate risks. Get insights into data management, the role of backup strategies, and the need for robust rights management. This episode is a must-listen for anyone involved in nonprofit management and data security.   From For Impact and Purpose LinkedIn Live Tue, Jan 16, 2025

Welcome to our LinkedIn Live session, the first of 2025, where we are thrilled to be joined by Ross Feldman from Better Call IT. In this episode, we focus on providing valuable skills-building opportunities for nonprofits and small businesses, with a particular emphasis on data breach prevention and password management. Learn essential tips for safeguarding your organization's data and discover best practices in password sharing and management within your team. Ross Feldman, CTO of Better Call IT, shares expert advice on implementing effective password protection strategies, including the use of multi-factor authentication and password managers. Find out how to mitigate cybersecurity risks and enhance your data protection policies, especially given that 71% of nonprofits faced at least one cybersecurity incident in 2022. Additionally, explore the significance of adopting passphrases and the benefits of password managers in creating a secure digital environment for your organization. Join us as we kick-start a series aimed at empowering nonprofit professionals with the tools and knowledge to improve their cybersecurity posture and protect their critical donor and volunteer data. Stay tuned for our upcoming session on donor data management, designed to further enhance your organization's data security measures. Don't forget to connect with us on LinkedIn for more insights and updates! From For Impact and Purpose LinkedIn Live Tue, Jan 14, 2025

Welcome to the IT On Call podcast, where Ross Feldman, the Chief Technology Officer of Better Call IT, dives into the parallels between decluttering physical spaces and optimizing technology. In this episode, Ross is joined by Leanne Hofer, The Clutter Consultant, as they share insights into maintaining harmony in your home and digital life. With practical advice on both physical and digital decluttering, discover how to effectively organize your pantry and apply similar principles to your inbox. Leanne shares her journey into entrepreneurship as a decluttering expert, while Ross reveals his technological experience, providing valuable tips on achieving Inbox Zero and utilizing digital tools. Join this engaging conversation and learn how simplifying your environment, both physical and digital, can enhance productivity and reduce stress. Gain practical strategies for setting goals, balancing technology, and embracing small daily habits that lead to lasting changes.

In this episode of Talkin' Nonprofit Tech, host Kevin Mulhall is joined by Ross Feldman, founder of "Better Call IT," to explore the vital role Managed Service Providers (MSPs) play in nonprofit organizations. Learn how MSPs enhance security, efficiency, and mission delivery by providing essential IT support. Ross shares insights into handling donor data securely and offers advice for choosing the right MSP that aligns with your nonprofit's mission. Kevin and Ross discuss real-world examples where MSPs have brought significant improvements to nonprofits' operations, from cost-saving strategies to avoiding IT issues that slow down mission-driven work. This episode provides valuable advice for any nonprofit considering partnering with an MSP to enhance productivity and safeguard essential data.

In this engaging talk show episode, we channel our inner Oprah to delve into an issue of utmost importance: cybersecurity for small businesses. Joining us is Ross Feldman, a seasoned IT expert with over two decades of experience, who runs a company dedicated to protecting small businesses like yours from online threats. We explore the alarming frequency of data breaches affecting giants like Equifax and Facebook, while emphasizing that small businesses are not immune to these cyber threats. Ross Feldman sheds light on the top five cybersecurity risks that could potentially jeopardize small businesses, including phishing attacks, ransomware threats, and internal security breaches. Learn how hackers target small businesses, often seen as low-hanging fruit due to their limited technological defenses, and discover practical strategies to safeguard your valuable data and maintain your customers' trust. Don't miss this eye-opening episode packed with expert insights and actionable advice for small business owners aiming to bolster their cybersecurity measures. WIth  LeeAnn Shattuck This is a copy of a broadcast from 4/2/2024 https://www.thechmcollective.com/events/the-chm-collective-monthly-event-august-2024

Join Bleema Bershad, Director of Marketing at Apparo, in an engaging conversation with Ross Feldman, Customer Success Leader at CCP Tech, as they delve into the fascinating journey of Ross from his early days in technology to his impactful role in supporting nonprofits. Discover the intersection of community service and technology, and learn how Ross's curiosity and passion for tech began at the young age of seven, eventually leading him to a career dedicated to enhancing nonprofit capacities in Charlotte, North Carolina. In this episode, Ross shares personal anecdotes from his career, explains the vital role technology plays in both for-profit and nonprofit sectors, and emphasizes the importance of cybersecurity, especially multi-factor authentication, to protect valuable information. The episode also highlights Ross's valuable contributions as an Aparo volunteer, demonstrating a deep commitment to community service and technology education. Whether you're a nonprofit leader or a tech enthusiast, this episode is packed with insightful stories and practical advice, proving that the right technology can transform communities and enhance mission-driven work. This is a copy of a broadcast from 6/16/2022 https://theapparoeffect.podbean.com/e/ask-a-tech-expert-with-ross-feldman/

In this episode of the Nurture Small Business Podcast, host Denise Cagan of DCA Virtual Business Support is joined by Ross Feldman, a seasoned expert in the field of information technology. Ross shares his journey from founding Better Call IT in 2000 to his current role as a virtual CIO, where he empowers clients with innovative technology solutions. They discuss Ross's involvement with Apparo, a nonprofit in Charlotte, NC, that aids other nonprofits by optimizing their technology usage. Discover how Ross is making a difference by helping nonprofits save resources while maximizing their tech potential. Ross also dives into the capabilities of Microsoft 365, its cost-saving benefits for nonprofits, and offers a deep insight into cybersecurity practices, tackling phishing threats, and the importance of two-factor authentication. Tune in to explore how Ross's principles of customer service, honesty, integrity, and passion for learning continue to drive success in the ever-evolving world of technology. This is a copy of a broadcast from 3/14/2022 https://nurturesmallbusiness.buzzsprout.com/900445/episodes/10220088-cybersecurity-and-data-management-for-small-businesses

In today's fast-paced digital age, technology often seems more of a hindrance than a help, leaving you feeling frustrated and unproductive. At Better Call IT, we aim to change that narrative. Our expert team is dedicated to making technology work for you, not against you. With a mission to empower individuals, we guide you through the digital landscape with ease, helping you tackle tech challenges and maximize the potential of your devices. Say goodbye to tech struggles and embrace a new era where your tech works as tirelessly as you do. Always remember, when in doubt, Better Call IT! Commercial by John Williams of NC Media Production https://www.ncmediaproduction.com/