Movers & Shakers - KBB and Merchants

Welcome to a special edition of our podcast, coming to you live from Abingdon & Witney College. In this episode, we sit down with Ruth Davies and Steve Breen from VitrA to explore their ambitious five-week roadshow across the UK. This conversation goes beyond the surface, diving into how VitrA is addressing the industry’s growing skills gap, their innovative approach to supporting independent retailers through the Vitality Partner Program, and what the future of ‘smart’ bathrooms could look like. Join us as our guests share their vision for a more connected, sustainable, and professional future for the bathroom industry.

Welcome to a very special edition of Movers & Shakers. Today, we are joined by Daphne Doody-Green, the newly appointed CEO of the Bathroom Association . Daphne brings a powerhouse of experience to the sector, having spent 24 years at the CIPD, where she championed HR leadership, change management, and people management . Now, she is pivoting that expertise toward a new mission: leading the Bathroom Association through a major rebrand and evolving it into a powerful, influential voice for the entire supply chain . In this episode, we discuss her transition into the industry, the importance of collaboration, and why the bathroom is the one room in the house we should never take for granted

Welcome to a very special edition of Movers & Shakers, recorded at the NEC KBB 2026. Today, we are joined by an industry veteran who has seen it all—from his early days in DIY at age 16 to serving as a Purchasing Director and even founding a successful online retail empire.Our guest is Paul Dwyer, the man currently steering the ship at Thomas Crapper, one of the most iconic and recognizable brands in the bathroom industry. Paul joins us to discuss how he is balancing a 160-year-old heritage with modern innovation, expanding into the North American market, and why he believes doing business the "old-fashioned way" is still the secret to success.

Welcome to this special episode of Movers & Shakers, the show where we dive deep into the trends and leaders shaping our industry. Today, we are joined by a guest who has navigated the highest levels of British politics to champion the "life chances agenda."Tom Pursglove is a veteran Conservative politician who served as the Member of Parliament for Corby for nine years. Throughout his parliamentary career, he held several high-profile ministerial roles, including Minister of State for Legal Migration and the Border, Minister for Disabled People, Health and Work, and Minister for Crime and Policing. Having entered Parliament as the youngest Conservative MP of his cohort at age 26, Tom brings a unique, energetic perspective on social mobility and employment. Today, he joins us to discuss the holistic view of apprenticeships, the skills gap in the construction sector, and how we can better support SMEs in hiring the next generation of talent.

Welcome to another episode of Movers & Shakers the show where we sit down with the leaders defining the future of our industry. I’m your host, and today we are thrilled to welcome David Ventris-Field.David is the Event Director for the Installer Show, a role he stepped into after serving as Sales Director for the event. With over 20 years of experience spanning events, exhibitions, media, and advertising, David has a proven track record of resilience—growing businesses through everything from the 2008 financial crisis to the challenges of Covid. Today, he’s the driving force behind one of the UK’s fastest-growing trade events, focused on bridging the gap between installers, retailers, and the wider construction supply chain.We’ll be discussing the ‘festival’ feel of modern trade shows, the critical need for apprenticeship signposting, and David’s personal philosophy on building trust through genuine curiosity.This episode is proudly sponsored by Installer Show New York.

🎙️ New Podcast Episode | Movers & Shakers What does it really take to stand out in today’s KBB market? In our latest episode of Movers & Shakers, we’re joined by Simon Plumbridge, Head of Gaggenau UK & Ireland, who shares honest insight into:How the KBB market is changingWhy training and education are now critical to successThe role of people, culture, and leadership in premium retailWhat retailers and designers should be focusing on right nowFrom an unexpected entry into the industry to leading one of the world’s most respected luxury appliance brands, Simon’s journey offers valuable lessons for anyone navigating today’s challenging landscape. 🎧 Listen to the full episode here: [link] #MoversAndShakers #KBBIndustry #Leadership #Training #RetailExcellence #Podcast

Welcome to a brand-new episode of Movers & Shakers with your host, Simon Acres. Today we’re joined by Damian Walters, CEO of BIFIS — the British Institute of Fitted Interiors Specialists. Damian leads the UK’s only government-sanctioned, not-for-profit institute dedicated to raising standards across the fitted interiors industry — from installers to retailers, manufacturers and consumers alike. BIFIS represents thousands of installation businesses, works on national training and apprenticeship initiatives, and champions professionalism and compliance so homeowners can make informed choices with confidence. BIFIS+1 In this episode, Simon and Damian dive into the challenges facing the industry — from the openness of skilled tradespeople entering customer homes, through the evolving role of apprenticeships and work experience, to how we attract and develop the next generation of talent. They explore why higher standards, professional pathways and open conversations are crucial not only for installers and businesses, but also for families who trust them in their homes. Simon and Damian share a common passion: advocating apprenticeships, education and professional growth across the sector, so that individuals and companies thrive now — and into the future. So tune in, whether you’re already part of this industry or simply curious about what happens behind the scenes of fitted interiors and installation. The conversation starts right now — enjoy the show!

We’re excited to share the latest episode of Movers and Shakers, hosted by Simon Akers, featuring Jonathan Stanley from Caesarstone UK. If you’re curious about the engineered stone industry, the evolution of premium kitchen surfaces, or professional development in the KBB sector, this is an episode you won’t want to miss.

In this episode of our podcast, we sat down with Michael Linsky, a leading figure at Sensio Group, to explore the journey of one of the UK’s most innovative lighting companies, from its humble beginnings to becoming a trusted name across kitchens, bedrooms, bathrooms, and beyond.Michael’s story is one of passion, persistence, and people, showing how the right mix of innovation and education can transform not only a business but an entire industry’s approach to lighting.

Welcome to Movers & Shakers — the Kitchen, Bedroom, Bathroom, and merchant industries podcast by Simon Acres. Today, we’re very pleased to be joined by Neil Jones, Managing Director of Blanco West Europe. In this episode, Neil takes us through Blanco’s heritage and evolution, how they’re supporting retailers with showrooms and displays, the challenges and opportunities in today’s market, and their latest innovations — from modular water systems to digital training platforms. We’re also proud to say that Blanco is a sponsor of our KBB Futures event in London on the 4th of December. Blanco has built its reputation on supplying not just kitchen sinks, but integrated solutions around what they call the “kitchen water place” — the sink, taps, drink systems, and all the elements that make that area functional, beautiful, and efficient.

Welcome to the Movers & Shakers Podcast by Simon Acres. In this episode, we sit down with Chris Hyde to talk about apprenticeships in the furniture industry. Chris explains how training for apprentices under 21 is now fully subsidized, making it easier than ever to gain valuable skills. We discuss what makes a great apprenticeship experience, from learning the craft to reflecting on your work, and explore the benefits of joining industry networks for mentoring, idea sharing, and career growth. We even wrap up with a fun chat about local brews! This episode is proudly sponsored by BKU Magazine, the leading publication for the KBB industry, keeping professionals informed, inspired, and connected.

Movers & Shakers Podcast: Supporting the Kitchen Industry with Aron Collins & Steve Allen In this special edition of the Movers and Shakers series from Simon Acres Group, Simon sits down in Chester with Aron Collins from Dunavox and Steve Allen to talk about the kitchen industry, the value of collaboration, and how to inspire the next generation of professionals. What is this podcast episode about? This conversation goes beyond products and sales—it’s about people, passion, and progress in the kitchen and design industry. Simon, Aron, and Steve reflect on:How supporting one another has shaped their 30-year friendships and careers.The challenges and opportunities of working in today’s fast-changing industry.The importance of mentoring, apprenticeships, and giving newcomers a chance.How brands like Dunavox are growing in the UK and responding to customer needs.Why building strong relationships, sharing ideas, and “giving back” makes the whole industry stronger.What questions were answered? Throughout the episode, Simon asks Aron and Steve to reflect on their journeys and share practical insights. They answer:How did you get into the industry?From warehouse work and architecture studies, to kitchen design at IKEA and beyond, both guests share how unexpected starts led to lasting careers.What advice would you give to someone starting out?Get your foot in the door—whether through apprenticeships, receptionist roles, or simply visiting showrooms and asking questions. Passion and persistence open opportunities.How can the industry encourage more installers and young talent?Use resources like YouTube and social media to learn the basics, then seek hands-on experience with independent studios. Apprenticeships and mentorship are key.What is Dunavox and how is it growing in the UK?Aron explains how Dunavox, already established across Europe, is expanding in the UK with a focus on wine coolers, shelf ventilation models, and premium appliance solutions.How do retailers connect better with customers?By listening first, understanding what customers want—whether a statement piece or practical storage—and using visuals, technology, and storytelling to guide choices.What lessons have you learned in your career?Both guests share personal stories about stepping outside their comfort zones, learning from mistakes (including a forklift crash!), and discovering that growth often comes through challenges.Why should you listen? If you’re in the kitchen and design sector—whether you’re a newcomer, a retailer, or a long-time professional—this episode is full of inspiration and practical takeaways:Advice on starting a career in the industry.Insights into how to connect with customers and retailers.Real stories of resilience, growth, and collaboration.A reminder that the industry thrives when people support and celebrate each other.

Behind the Hinges: How Blum Is Shaping the Future of the KBB IndustryInsights from Andrea Hillier on the Movers & Shakers Podcast by Simon Acres GroupThe kitchen, bedroom, and bathroom (KBB) industry is evolving — and at the heart of that evolution is Blum, a name synonymous with intelligent design, user-centric innovation, and long-term industry leadership. In the latest episode of the Movers & Shakers podcast, hosted by Tobias Waltham from Simon Acres Group, we sit down with Andrea Hillier, Customer Engagement Lead at Blum, to explore what it really takes to stay ahead in today’s competitive KBB market.With nearly 30 years of experience at Blum, Andrea shares not just her personal journey from part-time starter to leadership, but also the company’s values, vision, and the strategies that keep them at the top.🎙️ What’s the conversation about?This episode dives deep into:Andrea’s unique career path and what it means to grow alongside a brandBlum’s commitment to education and customer experience, including hands-on training and experience daysThe company’s forward-thinking approach to design, addressing key societal trends like aging in place, multi-generational living, and ergonomicsWhy diversity and inclusion are more than buzzwords — and how Blum embeds them into workplace cultureThe power of apprenticeships and how Blum is nurturing future talent worldwideAnd, importantly, how the KBB industry can re-ignite excitement among the next generation✅ Key takeaways & answers this podcast delivers:How can a company retain top talent for decades?➤ By building purpose-driven roles, offering growth, and creating a culture that supports learning and loyalty.What does it take to stay relevant in a digital-first world?➤ Blum blends traditional, hands-on training with modern innovation, ensuring relevance without losing human connection.How can we attract young talent to the KBB sector?➤ By making the industry visible, valuable, and exciting — and offering clear career development paths like apprenticeships.What role does diversity play in manufacturing and design today?➤ Blum views diversity as essential, not optional — embedding inclusive thinking into both culture and product development.Why does product education matter so much?➤ Because when customers and designers understand the value behind each product, they sell with passion and authenticity.🔍 Why this episode mattersIn a time where industries are facing rapid digital transformation, economic pressure, and generational shifts, this episode serves as a reminder that people, purpose, and passion still sit at the core of great business.Whether you’re a designer, showroom owner, apprentice, or industry veteran, this conversation offers real insight into how a globally respected company like Blum continues to lead — not just in product, but in culture.🎧 Catch the full episode on YouTube, Spotify, or Apple Podcasts.👉 And don’t forget to follow Simon Acres Group for more conversations that move the industry forward.#MoversAndShakers #Blum #KBBLeadership #CustomerExperience #InclusiveDesign #Apprenticeships #Innovation #SimonAcresGroup #FutureOfKBB #BehindTheScenes

Legislation changes for ventilation in kitchen and bathroomsThe need for installers and retailers to be aware of new legislation relating to ventilation in kitchens and bathrooms, is highlighted in the latest Movers & Shakers film from Simon Acres Group Limited.Simon Acres Group MD, Simon Acres spoke with Carolyn Newton-Brown, head of UK Reseller Channel and Ian Palmer, Head of UK Specification at Airflow to discuss how they can help the industry understand the legislation and ensure projects are compliant.“We are committed to providing knowledge, education and training to allow retailers and installers to select the right product, install it correctly and carry out the necessary testing,” said Carolyn.“There is new legislation that relates to ventilation in kitchens and bathrooms that requires products to be tested and fit for purpose. Checks will be carried out by Local Authority Building Control, and fines could be imposed if installations do not meet the new regulations.“Whilst it is the owner of the building that is liable, professional installers have a responsibility and duty of care to ensure that the customer understands what is required and that the regulations have been met.”Ian explained that the Airflow website has a wealth of information. He says, “The knowledge centre includes the most up to date regulations and the ‘product selector’ function can identify the most appropriate product based on the criteria selected.“We also offer training both on-line and at our training facility in High Wycombe that is certified by CIBSE, NICEIC and the RIBA.“The state-of-the-art Air Academy training facility and experience is open to any KBB retailer or installer that wants to come and understand more about the products available, as well as to undertake training. We offer the NICEIC Ventilation Installer Training Scheme, from the centre. This course lasts two days and is modestly priced. Making it affordable and accessible to all.”

Day True Hayley Robson feature in new Movers and Shakers film from Simon AcresAward winning designer Hayley Robson at Day True is the latest designer to take part in the ‘Movers and Shakers’ series with Simon Acres Group MD, Simon Acres.Hayley who is Creative Director and co-founder of the business shared the ethos of the Day True difference and their approach to design, which is focused on how to solve problems, reveal potential and improve lives.Hayley explained how each and every customer is different and that the process begins by taking a real interest in their lives, as knowing how they live is what enables the creation of designs that make life better.Increasingly projects extend beyond the kitchen and the bathroom into the rest of the home, which allows the concept of a complete living space to be explored.Hayley says: ” We love getting to know our customers. They often come to us having done their own research and having an idea of what they want. We always start by listening but then we like to question and suggest, enabling us to offer solutions that optimise the space available, and provide designs that make homes which are easy to live in, productive, joyous and relaxing.”Hayley acknowledged that having the best team of people is crucial to the successful running of their business and that they look to employ those who have the right attitude towards customer care and a passion for design.“We want to employ those that are looking to inspire and ready to learn,” says Hayley.“Experience can be gained and skills can be taught but we are a people business so finding the right people is essential.”

Day True Hayley Robson feature in new Movers and Shakers film from Simon AcresAward winning designer Hayley Robson at Day True is the latest designer to take part in the ‘Movers and Shakers’ series with Simon Acres Group MD, Simon Acres.Hayley who is Creative Director and co-founder of the business shared the ethos of the Day True difference and their approach to design, which is focused on how to solve problems, reveal potential and improve lives.Hayley explained how each and every customer is different and that the process begins by taking a real interest in their lives, as knowing how they live is what enables the creation of designs that make life better.Increasingly projects extend beyond the kitchen and the bathroom into the rest of the home, which allows the concept of a complete living space to be explored.Hayley says: ” We love getting to know our customers. They often come to us having done their own research and having an idea of what they want. We always start by listening but then we like to question and suggest, enabling us to offer solutions that optimise the space available, and provide designs that make homes which are easy to live in, productive, joyous and relaxing.”Hayley acknowledged that having the best team of people is crucial to the successful running of their business and that they look to employ those who have the right attitude towards customer care and a passion for design.“We want to employ those that are looking to inspire and ready to learn,” says Hayley.“Experience can be gained and skills can be taught but we are a people business so finding the right people is essential.”

Breaking Down Barriers to ApprenticeshipsDuring our Careers Day events, we uncovered several barriers that deter businesses from hiring apprentices. Many of these obstacles stem from misinformation or uncertainty about where to find reliable information.The apprenticeship process can be complex and, unfortunately, is often poorly promoted. This can lead business owners to abandon their search for answers prematurely.We were fortunate to meet Angela Borman, Chair of the Apprenticeship Ambassador Network, who shared valuable insights on addressing these challenges.If you’re considering hiring an apprentice, we highly recommend watching the full interview. Angela not only addresses the common barriers but also provides answers to key questions and shares links to resources that can guide you in implementing an apprenticeship program in your business.Useful Links from the Interview:Understanding Jargon – Find a glossary of apprenticeship terms:Apprenticeship Glossary | UCASHow to Hire an Apprentice – Learn about the process and where to start:Recruiting an Apprentice | apprenticeships.gov.ukCosts and Grants – Understand funding, who pays what, and when:Get Funding for Apprenticeship Training | GOV.UKWage Brackets – Find details about the National Minimum Wage:The National Minimum Wage in 2023 | GOV.UKBy addressing these barriers and accessing the right resources, your business can successfully embark on the apprenticeship journey.

The Movers and Shakers film with Maria Stapperfenne – US-based designerKBB and merchant services provider Simon Acres Group (SAGL) has released a new film in its Movers & Shakers series, with Maria Stapperfenne, a certified kitchen and bathroom designer, and past president of the NKBA, which was filmed at the KBIS exhibition in Orlando, earlier this year.The film is the second that looks at the differences between the KBB market in the US and the UK, the first being with award-winning New York-based designer Mark Rosenhaus.The launch of this film also marks the Simon Acres Group commitment to The NKBA Global Connect programme, established to foster opportunities in the North American kitchen and bathroom sectors for British companies.The Maria Stapperfenne film explores some of differences in how people begin and progress their careers in the KBB industry in the US and the UK, Maria’s business tips and views on how best to engage with customers and secure sales, and a look at the most popular design trends in the American market.Simon Acres Group MD Simon Acres said: “It was fascinating to hear how the business model in the USA is different to that in the UK. Understanding more about the market, will be beneficial to those companies that want to learn new ideas or expand into the US.“The US market offers superb potential for growth, for our business and many other that we work with. We have a strong partnership internationally with 2020 Fusion Live training and have already booked our place at the next KBIS in 2024, which will be held in Las Vegas.”

KBB industry behind “the Pond” Simon Acres interviewing Sharon L. Sherman during KBIS 2023 in Las VegasSimon Acres interviewing Sharon L. Sherman during KBIS 2023 in Las Vegas As we prepare for KBIS 2024, let’s take a moment to look back at some memorable insights from Thyme & Design’s owner, Sharon L Sherman, a true Mover and Shaker in our industry. In her first Smart tip, Sharon shares valuable advice on effectively communicating how a product will be delivered to your customers, ultimately enhancing their experience. Furthermore, she discusses an innovative approach to sales – being social, dressing the part, and embracing influencer marketing. Sharon also highlights the benefits of accessing the trade association NKBA’s Training Platform content. Discover the social media platforms that have played a pivotal role in supporting Sharon’s business, her experiences with the apprenticeship journey in the North American market, and the vital role of installers. Sharon offers valuable insights on hiring the best talent based on attitude and shares why the North American consumer has a penchant for British heritage. Explore the advantages of considering a new, vibrant, and growing market.

Stephen Johnson calls on industry to wake up in new Simon Acres videoStephen Johnson calls on industry to wake up in new Simon Acres video Quooker UK MD Stephen Johnson has called on the industry to invest in young people and address the skills crisis, in the latest Movers & Shakers film from Simon Acres Group.Johnson said that the industry needs to attract and train more young people for the collective benefit, in conversation with Simon Acres Group MD Simon Acres.“We must work together to improve the routes into industry, promote the rewards that are on offer, and support young people with first-class training and support. We developed our own in-house training scheme because of the lack of focused schemes available and have found that bringing young people into the business brings huge benefits to us.“Young people bring a fresh energy and new ideas. When partnered with a mentor they learn quickly and absorb the business culture and heritage.  It provides a solid commercial return when a business invests in their staff in this way, as they gain a happy, motived and productive employee that wants to stay and build a long term career.“As a company we are working with others, such as the BiKBBI, to support the development of the new apprenticeship scheme, and the Kbsa to grow their retailer membership and build a stronger voice for the retailer. Everyone recognises that the skills shortage is a real threat to our future, there is no more time to keep talking about this, and we must all take action and do what we can to address the problem,” he said.Johnson added: “It is for all of these reasons that I supported the Simon Acres Careers Day by taking part in the live panel discussion. By sharing good practice, demystify procedures and addressing the ‘How to Hire’ questions, we can break down obstacles, increase knowledge and move forward to success.”

Stephen Johnson calls on industry to wake up in new Simon Acres videoStephen Johnson calls on industry to wake up in new Simon Acres video Quooker UK MD Stephen Johnson has called on the industry to invest in young people and address the skills crisis, in the latest Movers & Shakers film from Simon Acres Group.Johnson said that the industry needs to attract and train more young people for the collective benefit, in conversation with Simon Acres Group MD Simon Acres.“We must work together to improve the routes into industry, promote the rewards that are on offer, and support young people with first-class training and support. We developed our own in-house training scheme because of the lack of focused schemes available and have found that bringing young people into the business brings huge benefits to us.“Young people bring a fresh energy and new ideas. When partnered with a mentor they learn quickly and absorb the business culture and heritage.  It provides a solid commercial return when a business invests in their staff in this way, as they gain a happy, motived and productive employee that wants to stay and build a long term career.“As a company we are working with others, such as the BiKBBI, to support the development of the new apprenticeship scheme, and the Kbsa to grow their retailer membership and build a stronger voice for the retailer. Everyone recognises that the skills shortage is a real threat to our future, there is no more time to keep talking about this, and we must all take action and do what we can to address the problem,” he said.Johnson added: “It is for all of these reasons that I supported the Simon Acres Careers Day by taking part in the live panel discussion. By sharing good practice, demystify procedures and addressing the ‘How to Hire’ questions, we can break down obstacles, increase knowledge and move forward to success.”

Breaking Barriers: The Power of Diversity in Business – I Stephanie Boyce and Janie Frampton OBEWelcome to “Breaking Barriers: The Power of Diversity in Business,” the podcast that delves deep into the transformative impact of diversity on the corporate landscape. Join us as we explore the dynamic narratives, insightful conversations, and real-life stories that showcase the undeniable influence of diversity in driving innovation, fostering inclusivity, and propelling businesses toward unprecedented success. Tune in, subscribe, and join the conversation. Because when it comes to business, diversity isn’t just important—it’s essential..

Why KBB Apprentice Swap was a great idea for young employees

🔊 New Podcast Episode – A Must-Listen for KBB Professionals! 🔊In our latest Movers & Shakers podcast, we bring you not just one, but two industry powerhouses! 🎙️ Join us as we sit down with Malcolm Scott from the KBSA and Owain Harrison from KBBG, who collectively share nearly 100 years of experience in the kitchen, bedroom, and bathroom industry.💡 How did they start their journeys in the industry?💡 What challenges do independent retailers face today?💡 How can organisations like KBSA and KBBG support businesses in 2025?From insights on market trends and business strategies to practical tips for staying competitive, this conversation is packed with value for retailers, designers, and business owners in the home improvement sector.👂 Don’t miss out! Tune in now and gain expert knowledge from two of the most respected figures in the industry.#KBBIndustry #MoversAndShakers #KBSA #KBBG #RetailSuccess #BusinessGrowth #SimonAcresGroup