Power Retail Power Talks

Send us Fan MailThis episode is proudly brought to you by Klaviyo.Caitlin Lacy, CRM & Loyalty Manager at Arms Of Eve delves into how they’re putting the customer first, across email, SMS, CRM, and in-store experiences with Klaviyo helping them deliver a consistent, personalised approach. Caitlin shared some fantastic insights on loyalty: the key is focusing on connection, not just communication. Automation plays a role, but when paired with thoughtful, human moments, it’s what really makes customers feel valued.We also touched on their upcoming loyalty program, AI tools like their chatbot, and the clever way they’re blending online and in-store experiences to create seamless, personal interactions.

Send us Fan MailWelcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail.As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.This episode is sponsored by TallBobToday, we are sitting down with Meg Perelaer, Digital and E-Commerce Manager at Daily Blooms, the winner of our Top Innovator Award at this year's All Star Bash.We spoke about what innovation looks like at Daily Blooms, how they balance speed and customer experience, and what goes into the prep behind the biggest gifting days on the calendar 

Send us Fan MailWelcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail.As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.This episode is sponsored by Bloomreach.Today, I’m sitting down with the winner of our top customer experience award, Briony Kennedy, the Founder and CEO of Adorn Cosmetics.We spoke about the brand journey, the role customers have played throughout that, and Briony shared her advice for small businesses looking to get started. 

Send us Fan MailWelcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail.As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.This episode is sponsored by Mailchimp.Today, I’m sitting down with Amanda McCabe-Phillips, Chief Operating Officer at ELK. ELK is an independent australian design brand, that took away our top sustainability initiative award for its commitment to sustainability through a range of initiatives, from sourcing right through to the end of the product lifecycle. As the brand celebrates twenty years, we talked about its journey, the award, and Amanda shared her advice for retailers looking to make a difference. 

Send us Fan MailWelcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail.As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.This episode is sponsored by Dropshipzone.Today, I’m sitting down with Adam Schwab, CEO and founder of Luxury Escapes.Luxury Escapes won not just the Top Travel Retailer Award, but the team also took away our Top Email Marketing Award. That’s no small feat — it really demonstrates the brand’s excellence and innovation across both its niche and the wider ecommerce industry and digital space.I sat down with Adam to find out what powers this travel platform, what’s in the works, and what the wins mean for the team behind it all.

Send us Fan MailWelcome to a very special All Star Bash winners edition of the Power Retail Power Talks podcast!To kick off this special series, Rosalea sat down with Fung Lam, Executive Director of New Aim. At Power Retail’s All Star Bash, New Aim was the platinum sponsor and had the huge responsibility of closing the evening out by presenting our prestigious Number One Retailer award.This year, New Aim celebrates its twentieth anniversary of supporting Aussie businesses since the advent of ecommerce down under. Fung discusses how the company has helped grow and support the changing ecommerce landscape over the past 20 years as well as what’s next in the works at New Aim, and how ecommerce businesses can get ahead of the competition.

Send us Fan MailWelcome back to Power Retail Power Talks, where I dive into bite-sized conversations with industry leaders and experts, bringing you exclusive insights into the ever-evolving world of ecommerce.As always, I'm your host, Rosalea, and in this episode, I spoke with Rose Yip, Head of Insights, Strategy & Analytics at Australia Post.We explored key findings from Australia Post's 2025 Annual eCommerce Report, discussing how retailers can drive growth and stay ahead of the competition in the year ahead.

Send us Fan MailWelcome back to Power Retail Power Talks, where I dive into bite-sized conversations with industry leaders and experts, bringing you exclusive insights into the ever-evolving world of ecommerce.As always, I'm your host, Rosalea, and in this episode, I sat down with Aimee Dixon, GM Enterprise Brand and Retail Marketing at Australia Post.We explored the latest research and insights from Australia Post on the fashion and accessories category, uncovering key challenges, opportunities, and Aimee’s exclusive predictions for the year ahead.

Send us Fan MailWelcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.As always, I’m your host Rosalea, and today I’m joined by Greg Merrill, CEO Advisor, Retail Growth & Transformation Expert, and Former Global Head of Digital Transformation at Nike.Greg will be a keynote speaker at iMedia’s upcoming Retail Summit Australia on the Gold Coast from April 30 to May 2, so we sat down to learn more.In this episode, we discuss the disrupted and decentralised future of commerce, global trends, and the importance of building a strong foundation.

Send us Fan MailWelcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.As always I’m your host Rosalea, and today I’m joined by Nicola Clement, Experienced ecommerce C-suite executive and valued member of the iMedia Retail Summit Advisory Board.iMedia produces annual summits on retail, ecommerce, and marketing, bringing together senior leaders and professionals renowned for their expertise and influence.In this episode Nicola and I delve into the findings of iMedia’s Industry Insights and Attitudes report, iMedia’s upcoming Retail summit, the opportunities of omnichannel retailing, and how Aussie retailers can tap into the mindsets of their kiwi counterparts to broaden their horizons.

Send us Fan MailWelcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.I’m Rosalea, your host, and in this episode, I had the pleasure of chatting with Natalie Howes, Savers' General Manager for Marketing & Brand.Savers is an iconic thrift and vintage store with a rich history of supporting communities across the globe. Savers Australia launched over 25 years ago and I sat down with Natalie to learn a bit more about their values, goals, and how they are adapting to modern shopping habits.We’re delighted to have Rakuten Advertising as the proud sponsor of this episode of Power Talks.

Send us Fan MailWelcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.I’m Rosalea, your host, and in this episode, I had the pleasure of sitting down with Stephanie Say, the CEO of HoMie Clothing.HoMie is a Melbourne-based streetwear label and social enterprise with 100% of its profits going towards achieving its mission, which is to support young people affected by homelessness or hardship. I sat down with Steph to learn more about the important work they do at HoMie and its unique operating model.We’re delighted to have Rakuten Advertising as the proud sponsor of this episode of Power Talks.

Send us Fan MailWelcome to a special sustainability edition of Power Talks, where our host Rosalea Catterson sits down with Ruth Andrade, Global Earthcare Lead at Lush.Lush is one of the many brands featured in Power Retail & The Purpose Agent's Sustainability Spotlight​ for its product innovation. Founded in 1995, Lush is a global leader in sustainable retailing. Their cosmetics have revolutionised sustainable and ethical production for nearly three decades.Rosalea caught up with Ruth to learn more about the values behind the business, how Lush addresses the balance between innovation and sustainability, the role customers play in all of that, and what is in the works around the globe.We're delighted to have Shippit as the proud sponsor of this episode of Power Talks.

Send us Fan MailWelcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.I’m your host Rosalea and for this episode, I chatted with Jaimi Farrey, Head of Loyalty at Bonds.Beloved Aussie brand Bonds has revamped their loyalty program! In this episode, Rosalea sits down with Jaimi to discuss the details of the transition, the reasons behind it, and what’s on the horizon.We’re delighted to have Rakuten Advertising as the proud sponsor of this episode of Power Talks.

Send us Fan MailWelcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. I’m your host Rosalea and for this episode, I sat down with the Head of Swaggle, Chad Burke.Swaggle is the newest pet store on the ecommerce block, launched in early 2024 with a bang. In this episode, I sat down with Chad to learn more about the brand, how the launch is going, and what’s in the pipeline.We’re delighted to have Rakuten Advertising as the proud sponsor of this episode of Power Talks.

Send us Fan MailWelcome to an extraordinary loyalty-focused episode of Power Talks. In honour of the release of Power Retail and The Australian Loyalty Association’s 2024 Loyalty Insights Report, our host Rosalea sat down with Alina Malkin, Head of Marketing & Customer Engagement at Hairhouse.Hairhouse Australia is THE destination for all things hair, salon, and beauty, they have a huge presence both online and offline and have an extremely loyal customer base. They spoke about Hairhouse’s recently redesigned loyalty program, Style Society, and what went into that revamp and relaunch. You do not want to miss this one, customer loyalty is the hottest ticket in 2024, and with Style Society now generating such fantastic results Alina shares some great insights and advice.We’re thrilled to announce Braze as the proud sponsor of this episode of Power Talks.

Send us Fan MailWelcome to a very special All Star Bash winners edition of Power Retail Power Talks. The 2024 Power Retail All Star Bash brought together the best of the best in online retail to celebrate the wins of 2023 in a glamorous award ceremony. In this mini-series, our host Rosalea sat down with a few of our well-deserving winners to discuss their wins and find out what's next.In this episode, Rosalea speaks with Rosemary Martin, the GM of eCommerce and Marketing at Rebel. At The Power Retail All Star Bash, rebel won our competitive Top Sports & Outdoors Retailer award.Rebel is an iconic brand that continues to evolve and grow while staying true to its core values. Rosalea spoke to Rosemary to find out all about the loyalty program relaunch she spearheaded, the company’s process for finding ambassadors that share their values, and how rebel plans to create a seamless omnichannel experience by marrying its iconic in-store experiences with new ecommerce tech.

Send us Fan MailWelcome to a very special All Star Bash winners edition of Power Retail Power Talks. The 2024 Power Retail All Star Bash brought together the best of the best in online retail to celebrate the wins of 2023 in a glamorous award ceremony. In this mini-series, our host Rosalea sat down with a few of our well-deserving winners to discuss their wins and find out what's next.In this episode, Rosalea speaks with Chloe Buxton, the Loyalty and Customer Engagement Coordinator at Princess Polly. At The Power Retail All Star Bash, Princess Polly won the prestigious Top Loyalty Program award.Princess Polly Rewards is an outstanding example of a program that knows its brand and delivers maximum joy for its members.Learn more about Princess Polly Rewards, how they connect with customers, and what's in store for the brand going ahead in this episode.We're thrilled to announce Braze as the proud sponsor of this episode of Power Talks

Send us Fan MailWelcome to a very special All Star Bash winners edition of Power Retail Power Talks. The 2024 Power Retail All Star Bash brought together the best of the best in online retail to celebrate the wins of 2023 in a glamorous award ceremony. In this mini-series, our host Rosalea sat down with a few of our well-deserving winners to discuss their wins and find out what's next.In this episode, Rosalea chats with Sarah Timmerman, Founder and CEO of Beginning Boutique. At The Power Retail All Star Bash, Beginning Boutique won our prestigious Top Small to Medium Retailer Award.Beginning Boutique started in 2008 and has since grown into a beloved global online destination for formal wear, party wear, accessories, wardrobe stables, and a bustling social media community.Rosalea spoke to Sarah, heard about her journey, and plans for the future, and found out how Beginning Boutique has developed such a strong and loyal fan base.We are excited to announce that Click Frenzy is the proud sponsor of this episode of Power Talks.

Send us Fan MailWelcome to a very special All Star Bash winners edition of Power Retail Power Talks. The 2024 Power Retail All Star Bash brought together the best of the best in online retail to celebrate the wins of 2023 in a glamorous award ceremony. In this mini-series, our host Rosalea sat down with a select few of our well-deserving winners to discuss their wins and find out what's next.In this episode, Rosalea is speaking with the Founder and CEO of Electric Kicks, Chris Gryg. At the Power Retail All Star Bash, Electric Kicks won our prestigious Top Emerging Retailer Award.Electric Kicks hit every single mark and was celebrated for its unique proposition, exceptional growth, and top customer experience.You don't want to miss this one, stay tuned because Chris might even have a special discount for our listeners so you can commute in style.We're thrilled to announce that Twilio is the proud sponsor of this episode of Power Talks.

Send us Fan MailWelcome to a very special All Star Bash winners edition of Power Retail Power Talks. The 2024 Power Retail All Star Bash brought together the best of the best in online retail to celebrate the wins of 2023 in a glamorous award ceremony. In this mini-series, our host Rosalea sat down with a select few of our well-deserving winners to discuss their wins and find out what's next.In this episode, Rosalea is speaking with Rob Hango-Zada, Co-Founder and Co-CEO of Shippit. At Power Retail’s All Star Bash, Shippit was the platinum sponsor and had the honour of announcing our highly anticipated Number one retailer award among other exciting perks.Rob is an expert on the post-purchase journey, with a wealth of knowledge informed by working with some of Australia's leading, and up and up-and-coming ecommerce businesses, and Rosalea was lucky enough to hear him share his industry insight with us for this unmissable episode. 

Send us Fan MailWelcome to a two-part International Women’s Day Power Talks podcast special. Our host, Rosalea, will be conversing with two inspiring and influential women in leadership roles to discuss their journeys, responsibilities, and the women who inspire them.In this episode, Rosalea had a conversation with Heather Bone, Director of ESG at Team Global Express. They discussed ESG and accessible sustainability, and Heather shared her insights on ensuring the authenticity and feasibility of ESG goals. As it's an International Women’s Day special, Heather also shared her career journey and an inspiring story about a forgotten hero. Stay tuned for an insightful and educational episode.

Send us Fan MailWelcome to a two-part International Women’s Day Power Talks podcast special. Our host, Rosalea, will be conversing with two inspiring and influential women in leadership roles to discuss their journeys, responsibilities, and the women who inspire them.In this episode, Rosalea sat down with Taeressa Fawthrop, Chief Consumer Officer at Team Global Express. They delved into her career trajectory and her experiences as a woman in the logistics industry. Taeressa's role primarily revolves around customer experience, so they explored how this manifests at Team Global Express and how brands can seize opportunities for stronger connections with their customers and business partners.

Send us Fan MailTo conclude our second season of Power Talks, Rosalea engaged in a conversation with Sera Volau, Ecommerce Product Manager at Kookai.They spoke about the unique challenges - and opportunities that come from a vertically integrated business, managing omnichannel balance and brand identity, and the value of bringing lived experiences to your role.We're delighted to have YouPay as the proud sponsor of this episode of Power Talks.

Send us Fan MailIn the sixth episode of Power Talks Season Two, our host Rosalea Catterson had a conversation with Carl Hartmann, Co-Founder and executive Director at Lyre’s.They spoke about all the surprises that come with launching a globally expanding non-alcoholic spirits brand, Lyre’s digital presence, and fostering a social movement amongst its community. I also found out Carl’s top tips on how to manage peak season pressures.We're delighted to have YouPay as the proud sponsor of this episode of Power Talks.

Send us Fan MailIn the fifth episode of Power Talks Season Two, our host Rosalea Catterson had an insightful conversation with Samantha Gopal, Senior Product Manager for Digital at Bunnings.In this episode, they spoke about mentorship and career growth, and the importance of mental wellbeing support in the workplace. Sam shared more about her role and what's in the works for Bunnings, her learnings from a variety of career development programs she’s taken part in, and the importance of challenging the status quo.This episode is a really important one that tackles some workplace stigmas around gendered expectations, mental health, and wellbeing, and I think all you listeners will come away from it with a refreshed mindset, so let's get into it!We're delighted to have YouPay as the proud sponsor of this episode of Power Talks.

Send us Fan MailIn the fourth episode of Power Talks Season Two, our host Rosalea Catterson had a conversation with Samuel Wood, the CEO and Co-Founder of Azura Fashion Group.Sam told Rosalea Azura’s origin story, its circularity and sustainability journey, and how it's tackling global market challenges. They spoke about AI and its role in the business, and how Azura is evolving, and he shared some really valuable tips on tackling new challenges.We're delighted to have YouPay as the proud sponsor of this episode of Power Talks.

Send us Fan MailIn the third episode of Power Talks' season two, our host Rosalea Catterson engaged with Rosie McFarlane, Head of Loyalty at Mecca.They spoke about Mecca’s award-winning loyalty program and got some insight into the magic happening behind the scenes that has it smashing all customer expectations. Rosie introduced Rosa to the concept of ‘humanizing digital’ and explained how Mecca maintains a customer-centric culture in all it does. So settle in as they deep dive into Beauty Loop, all things loyalty, the importance of sunscreen, and so much more. We're delighted to have YouPay as the proud sponsor of this episode of Power Talks.

Send us Fan MailIn the second episode of Power Talks' season two, our host Rosalea Catterson engaged with Owen Bolwell, currently the Global Ecommerce Transformation Lead at Total Beauty Network, and an Ecommerce Transformation Manager and advisor to high-growth Australian Retail Brands.We talked about his work with Total Beauty Network, his process as an advisor, and ways businesses can transform their customer experience journeys. Owen shared some fantastic insights into the challenges faced by ecommerce businesses - and the experts, as well as his tips to overcome them. So listen on for some valuable, sometimes bizarre insights and tips from a real pro.We're delighted to have YouPay as the proud sponsor of this episode of Power Talks.

Send us Fan MailKicking off the second season of Power Retail Power Talks Podcast, our host Rosalea sat down with Davie Fogarty, the founder, and CEO of The Oodie, Shark Tank judge, YouTube Star, and AFR Young Rich Lister.Davie shared a wealth of insights, tips, and advice with our listeners. He discussed his journey of starting an ecommerce business, his sources of inspiration, and his key strategies for successful partnerships. Find out if The Oodie has any plans for brick-and-mortar stores in the works and how Davie effectively manages his diverse responsibilities, from Shark Tank to vlogging, and more.We're delighted to have YouPay as the proud sponsor of this episode of Power Talks.

Send us Fan MailFor this special sustainability-focused mini-series I had a conversation with Daniel Bracken, CEO of Michael Hill.We delved into their Re:Cycle gold recycling program, which we previously featured in the Sustainability Spotlight. We explored the program's details, Michael Hill's broader ESG initiatives, and how this program is truly making a difference.

Send us Fan MailFor this special sustainability-focused mini-series I sat down with Sustainability Spotlight collaborator and Co-Founder and Chief Sustainability Nerd of The Purpose Agents, Anna Forster. From incoming reporting requirements to carbon pricing, we spoke about regulatory changes and other key topics in the sustainability sector demanding the industry’s attention and Anna identified what retailers should focus on now to get ahead of the game, and really make a difference.

Send us Fan MailTo conclude our very first season of Power Talks, Rosalea engaged in a conversation with loyalty expert Adam Posner as he shared his fantastic insights into the world of loyalty. He explained why he defines loyalty not as a program, but as an outcome and offered his advice on how to create and tailor the perfect loyalty program for your brand and customers and critical tips for success.ShipStation proudly sponsors this episode of Power Talks.

Send us Fan MailIn the seventh episode of Power Talks, Rosalea had a conversation with Stacey Crommelin, Head of Digital and Customer Engagement at Taking Shape. They discussed excelling in customer service and engagement, translating these strategies into the digital shopping experience, and explored how Taking Shape distinguishes itself from the competition.ShipStation proudly sponsors this episode of Power Talks.

Send us Fan MailIn the sixth episode of Power Talks, Rosalea engaged in a discussion with Brandon Soo, Ecommerce Manager at Total Tools. She discussed website optimization and the intricacies of handling an omnichannel network. We apologise, the audio can be a bit rocky sometimes but do stick around to find out what the man with access to all the tools imaginable is currently DIYing and hear his advice for ecommerce success.ShipStation proudly sponsors this episode of Power Talks.

Send us Fan MailIn our fifth episode of Power Talks, Rosalea sat down to chat with Kelly Slessor, ecommerce coach, founder of Shop You, and ecommerce all-rounder superstar. With years of experience under her belt and her finger constantly on the pulse of all things retail, Rosalea asked Kelly about the biggest challenges in ecommerce, how to overcome them, and her thoughts on all the latest tech.ShipStation proudly sponsors this episode of Power Talks.

Send us Fan MailIn our fourth episode of Power Talks, Rosalea spoke to Charlie Ganzen, ANZ Director of sexual wellness company Lovehoney. He shared insights into the company's advertising challenges, highlighted Lovehoney's unique position in the industry, and compared Australian shopping trends on a global scale.Stay tuned to learn about his journey from marketing manager to director and discover the most valuable advice he's ever received.This episode of Power Talks is proudly sponsored by ShipStation.

Send us Fan MailIn our third episode of Power Talks, Rosalea sat down with Stephanie Lang, Marketing Director from BlackMilk Clothing, the pioneers of Geek Chic, responsible for the infamous Galaxy leggings, and a company that is continuously leading the way for inclusive, stylish, alt fashion for over a decade with an unstoppable cult following across its platforms. They spoke about social media, building a community around your brand, and found out what the next biggest thing since Galaxy leggings may be….This episode of Power Talks is proudly sponsored by ShipStation.

Send us Fan MailIn our second episode of the Power Retail Power Talks Podcast, Rosalea sat down with Jane Cay, the founder of award-winning Women's clothing retailer Birdsnest. They talked about her ecommerce journey and how Birdsnest brings that shop floor level of personalisation and outfit matchmaking online. Stay tuned to find out what this ecommerce pioneer thinks is the next big industry paradigm shift so you can stay on top of it.This episode of Power Talks is proudly sponsored by ShipStation.

Send us Fan MailIn our inaugural episode of the Power Retail Power Talks Podcast, Rosalea sat down with Australian marketplace marketing expert and CMO of MyDeal, Ryan Gracie.She asked him about the struggles of acquiring customers in this climate, and the equally tricky task of retaining them, looked back at how marketplaces have evolved and got his advice for managing a team through tough times.This episode of Power Talks is proudly sponsored by ShipStation.

Send us Fan MailWelcome to The Power Retail Power Talks Podcast! This podcast is designed specifically for ecommerce professionals, offering bite-sized episodes packed with valuable insights.I am Rosalea, the editor of Power Retail and your Power Talks host, and I am delighted to invite you to join me in engaging conversations with industry influencers and renowned brands that are shaping the ecommerce landscape.In our very first season I’ll be be speaking with a group of powerhouses in the ecommerce industry, including Ryan Gracie, Brandon Soo, Stephanie Lang, and more.Power Talks will be available on both Apple Podcasts and Spotify. Stay tuned as we release new episodes with our stunning lineup in the upcoming weeks!