Retail Checks & Balances

In episode 50 of Retail Checks and Balances, Kevin Spencer interviews Dr. Greg Pursley, a mindset coach, author, and successful entrepreneur, as he shares his incredible journey from being a chiropractor to running multiple businesses that thrive without his constant oversight.Tune in for valuable insights on mindset and resilience in the retail and hospitality industries.TIMESTAMPS[00:01:30] Dwarfism and family challenges.[00:05:41] The five A's of actualization.[00:08:38] The five pillars of life.[00:12:10] Growth appreciation in business.[00:16:30] Alignment of company and individual.[00:19:12] AI in coaching programs.[00:24:42] Success is movement toward goals.[00:29:40] Work-life balance is a myth.[00:34:15] New information and new actions.[00:37:22] Understanding personal growth changes.[00:40:56] Control over your emotions.QUOTES"Happiness lives in the movement toward that goal." -Dr. Greg Pursley"Success isn't reaching the goal. Success is simply movement toward the goal." -Dr. Greg Pursley"The more things that you do that inspire you and get you excited and lift your spirit, the better your life is." -Dr. Greg PursleySOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Dr. Greg PursleyInstagram: https://www.instagram.com/drgregpursley/?hl=en LinkedIn: https://www.linkedin.com/in/drgregpursley1/ WEBSITERod Plus Solutions: https://rodplussolutions.com/ 

In episode 49 of Retail Checks and Balances, witness the journey of a leader who has navigated rapidly evolving landscapes—leveraging data-driven strategies, spearheading customer-centric innovations, and adapting teams to embrace the new era of AI.Tune in for actionable insights on leadership, goal-setting, and mentorship to help you elevate your business.TIMESTAMPS[00:00:02] Welcome to Retail Checks and Balances & intro from host Kevin Spencer[00:00:32] How AI is reshaping retail and hospitality: Transformation overview[00:02:09] Predictive inventory, personalization, and smart store technology[00:02:54] Hospitality innovations: AI phone agents, hyper-personalized guest experiences, robotics[00:04:41] The experience revolution: Moving from transactional to experiential[00:05:23] Challenges—balancing authenticity, privacy, and job disruption[00:05:53] The next 2-5 years: AI as first contact, autonomous stores, future trends[00:06:28] Defining success: Creating human experiences with AI[00:07:11] Closing remarks and takeawaysQUOTES"AI is moving from being a nice-to-have to becoming core infrastructure." "The winners won't be the businesses with the most technology. They will be the ones who use AI to create the most human experiences." "People don't remember transactions. They remember how you made them feel."SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/ 

In episode 48 of Retail Checks and Balances, join Kevin Spencer as he dives into the world of e-commerce with special guest Will Haire, Co-founder of Bellavix, an Amazon and Walmart marketplace advertising agency, as he shares his journey in helping brands scale on major marketplaces through effective marketing and advertising strategies.Tune in to learn about the intricacies of marketplace advertising and how it influences consumer behavior.TIMESTAMPS[00:01:46] Influencing consumer purchasing behavior.[00:05:42] Misconceptions about advertising expectations.[00:09:01] Affiliate marketing program strategy.[00:14:09] Marketplace strategy for e-commerce.[00:15:34] Amazon's dominance in e-commerce.[00:20:34] Premium product marketing strategies.[00:25:44] AI in brand management efficiency.[00:27:42] Developing future leaders.[00:34:35] The importance of co-founders.[00:36:26] Work-life balance challenges.[00:39:25] Family time versus work balance.QUOTES "AI has just helped us do a lot more with less." -Will Haire "Every person that you hire needs to be better than the last." -Will Haire"I love influencing people's behavior, which makes me an advertiser." -Will HaireSOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Will HaireLinkedIn: https://www.linkedin.com/in/willhaire/ WEBSITERod Plus Solutions: https://rodplussolutions.com/Bellavix: https://www.bellavix.com/ 

In episode 47 of Retail Checks and Balances, Kevin Spencer welcomes back Nat Pavic from KIBO, as she discusses how KIBO is leveraging cutting-edge technology to empower both small and large retailers, making it easier to adapt to the ever-changing landscape of commerce.Tune in for valuable insights that can help grow your business and navigate the complexities of commerce.TIMESTAMPS[00:01:40] Agentic commerce and AI agents.[00:05:55] AI agents in online shopping.[00:07:18] Guided shopping experience evolution.[00:12:55] AI agents in immersive experiences.[00:16:15] AI handling irate customers.[00:19:36] Retail jobs and technology impact.[00:22:34] Reverse logistics in e-commerce.[00:27:06] Dropshipping and marketplace integration.[00:29:11] Marketplace opportunities for renovations.[00:35:49] Decentralization of the purchasing process.[00:38:55] Next-gen transformation in commerce.[00:40:06] AI empowering smaller companies.[00:44:20] AI in e-commerce improvement.QUOTES"I think the possibilities are endless, but I think that there's a lot of benefit, a lot of low-level lift that agents can do right now." -Nat Pavic"They're more likely to interact with something that's AI because they know that they won't be judged." -Nat Pavic"AI is going to change everything. AI is going to make it so that smaller companies can operate as if they're bigger companies." -Nat PavicSOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Nat PavicLinkedIn: https://www.linkedin.com/in/natpavic/ WEBSITERod Plus Solutions: https://rodplussolutions.com/KIBO: https://kibocommerce.com/blog/author/nat-pavic/ 

In episode 46 of Retail Checks and Balances, Kevin Spencer dives into the significance of celebrating business anniversaries in the retail and hospitality industry. Whether you're marking your first year or your fiftieth, anniversaries are more than just milestones—they're opportunities to deepen customer loyalty, reflect on your journey, and show appreciation to those who have supported you along the way.Tune in to discover how to make your anniversary a memorable event that not only celebrates your brand but also honors the community that keeps it thriving.TIMESTAMPS[00:00:51] Anniversary celebrations for businesses.[00:05:01] Community building in branding.QUOTES"An anniversary is more than just a number. It's a chance to say thank you, deepen the loyalty, generate that energy.""Celebrate not just your brand, but the community that keeps it alive."SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 45 of Retail Checks and Balances, Kevin Spencer interviews Elizabeth Greene, Co-founder of junglr.com, as she shares the unique relationship between Amazon ads and sales growth, highlighting that leveraging these ads can enhance organic rankings without compromising customer experience.Tune in to discover how effective advertising strategies can drive success for retailers in the ever-evolving e-commerce landscape.TIMESTAMPS[00:01:10] Amazon ads agency growth strategies.[00:03:42] Ad strategy based on goals.[00:09:14] Ad strategy and goal alignment.[00:11:46] Bid optimization strategies.[00:15:20] Ads audit for brand evaluation.[00:18:42] Amazon growth equation.[00:20:59] Product launch strategies and budgets.[00:25:50] AI innovation in advertising.[00:28:25] AI limitations in decision-making.[00:34:40] Legacy and impact in business.[00:36:49] Legacy through shared knowledge.QUOTES"For me, the most interesting thing in legacy is definitely going to be impacts I can have in my specific circles." -Elizabeth Greene“Trust is a really big factor, obviously, you know, if you're handing over ad budgets to somebody, you want to make sure it's deployed strategically by somebody who, like, knows what the heck they're doing.” -Elizabeth Greene"Ads become quite lucrative if you know how to do it well." -Elizabeth GreeneSOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Elizabeth GreeneFacebook: https://www.facebook.com/ElizabethatJunglr/ LinkedIn: https://www.linkedin.com/in/elizabeth-greene-junglr/ Twitter: https://x.com/Junglr_LLC WEBSITERod Plus Solutions: https://rodplussolutions.com/Junglr: https://junglr.com/ 

In episode 44 of Retail Checks and Balances, Kevin Spencer interviews Chris Peterson, the Co-Founder of Lifemind and the Author of Red and Blue Customers, as he shares his extensive background in marketing and his journey into understanding the distinct values and purchasing behaviors of liberal and conservative customers. Tune in to discover valuable insights that can help grow your business in the ever-evolving world of retail and hospitality.TIMESTAMPS[00:02:31] Customer buying behavior differences.[00:04:12] Market values and consumer behavior.[00:08:16] Liberal vs. conservative customer satisfaction.[00:12:41] Business values and customer alignment.[00:16:35] AI shaping customer communications.[00:20:58] Celebrity endorsement strategies.[00:26:12] Customer preferences: liberal vs. conservative.[00:28:02] Customer worldview and marketing strategy.[00:32:32] Retail and franchise insights.[00:38:07] Customer analysis without sensitive data.[00:40:29] Understanding customer beliefs.QUOTES"It's not about waving some issue in front of people and polarizing them. It's about understanding how to make a product fit better into a customer's life based on how they see the world." - Chris Peterson"There's a misconception today that businesses are neutral and there's no such thing because every business will always project probably a little bit more of a liberal set of values or conservative." - Chris Peterson"I think this is where AI is, that dispassionate voice that can help you shape your business in a manner that creates a greater fit between your product and your market." - Chris PetersonSOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Chris PetersonLinkedIn: https://www.linkedin.com/in/chrispetersonsf/WEBSITESRod Plus Solutions: https://rodplussolutions.com/Lifemind: https://www.lifemind.ai/SUBSCRIBE AND AVAIL THE BOOK HERE!Red and Blue Customers: https://redandblue.substack.com/

In episode 43 of Retail Checks and Balances, Kevin Spencer delves into the critical and alarming issue of ransomware in the retail sector. He discusses the widespread impact of cybercrime on businesses of all sizes, from major brands to local shops, emphasizing that ransomware is not just a concern for Fortune 500 companies. Tune in to learn more about safeguarding your retail operations in an increasingly digital landscape.TIMESTAMPS00:00:00 - Introduction to Retail Checks and Balances00:01:50 - What is Ransomware?00:02:34 - Why Retailers Are Prime Targets00:03:54 - How Ransomware Attacks Happen00:04:39 - Protecting Your Business00:05:57 - Importance of Cybersecurity for Small Retailers00:06:51 - The Evolving Nature of Ransomware00:07:14 - Personal Cybersecurity Measures00:07:47 - Final Thoughts and RecommendationsQUOTES“You have to do some employee training to protect your business, make cybersecurity awareness part of onboarding and ongoing training for everybody in the organization.”"Retailers often think they're too small to be a target, but that's exactly what makes them vulnerable."SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 42 of Retail Checks and Balances, Kevin Spencer interviews Natalija Pavic, the Marketing Director of Kibo Commerce, as she discusses her diverse roles in sales, product marketing, and development, highlighting her passion for all aspects of the industry. Tune in to learn more about her insights on the retail and hospitality industry and the exciting trends shaping its future.TIMESTAMPS[00:02:27] Product marketing and communication.[00:04:29] Composable e-commerce solutions.[00:09:35] Incremental innovation in business.[00:13:32] E-commerce transformation and consumer expectations.[00:20:22] Sustainability in product lifecycle.[00:25:22] Work-life balance challenges discussed.[00:30:03] Legacy and career reflection.[00:32:43] Finding your Ikigai.[00:35:44] Podcast subscription and reviews.QUOTES"Some people just buy something based on the brand. They don't really investigate the product." - Kevin Spencer“Work isn't everything. Work is really a sum of interesting challenges and interesting problems to solve, but definitely not identity-driven in that manner." - Natalija Pavic"Once you align things that drive you with things that you're interested in and with things that you're good at, then that's the like magic Venn diagram." - Natalija PavicSOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Natalija PavicLinkedIn: https://www.linkedin.com/in/natpavic/WEBSITERod Plus Solutions: https://rodplussolutions.com/Kibo Commerce: https://kibocommerce.com/

In episode 41 of Retail Checks and Balances, Kevin Spencer dives into the fascinating world of digital wallets and explores how they are revolutionizing the way we handle money.Tune in to learn how these innovations are shaping the future of commerce and what they mean for your business.TIMESTAMPS[00:01:45] Digital wallets and their evolution.[00:05:49] Future of digital wallets.QUOTES“AI-powered wallets, imagine your digital wallet doing more than just storing cards. It can help you manage your money. AI wallets are emerging, offering budgeting tools, automatic savings, fraud detection.”“Digital walls are just about payments anymore. They're becoming financial ecosystems. It's going to shape how we interact with money and identity.”SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 40 of Retail Checks and Balances, Kevin Spencer interviews Melodie van der Baan, the Co-Founder and CEO at Max Retail, to explore innovative solutions for managing excess inventory in the retail industry.Tune in to learn more about innovative solutions for inventory management and the evolving landscape of retail.TIMESTAMPS[00:01:40] Excess inventory solutions for retailers.[00:04:06] Diversification in retail markets.[00:10:04] Excess inventory management solutions.[00:12:50] Overcoming inventory overstock challenges.[00:19:06] Passion for solving problems.[00:22:01] Mentorship and legacy impact.[00:26:05] Future of retail innovation.QUOTES"You don't have to worry about money. You focus on planting seeds. The harvest takes care of itself. Money is a lagging indicator. The leading indicator is the satisfaction of your customers. If they are satisfied, if they are seeing value, you will make money." - Melodie van der Baan"Think of the world five years from now. And think of how your business is fitting in it. And start charting that path now." - Melodie van der Baan“One of the innovative things that we do as an organization outside of this podcast is we bring that new innovative technology in terms of one of our VIP events that we have every year.” - Kevin Spencer SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Melodie van der BaanFacebook: https://www.facebook.com/melodievev/Instagram: https://www.instagram.com/melodievdb/LinkedIn: https://www.linkedin.com/in/melodie-van-der-baan/WEBSITESRod Plus Solutions: https://rodplussolutions.com/Max Retail: https://maxretail.com/

In episode 39 of Retail Checks and Balances, Kevin Spencer interviews Russ Hawkins, CEO at Agilence Inc., as he discusses the importance of leveraging data to tackle challenges like shrinkage and total retail loss, and how Agilence helps businesses make better decisions through effective data management.Tune in to explore the fascinating world of retail data analytics and its impact on business operations.TIMESTAMPS[00:03:30] Building companies and problem-solving.[00:05:30] Data wrangling for businesses.[00:12:35] Total retail loss concept.[00:14:56] RFID technology advancements.[00:19:09] Data-driven customer engagement strategies.[00:25:20] Online presence in retail.[00:28:10] Supply chain disruptions and inventory.[00:32:06] Consumer behavior during Christmas sales.[00:36:09] The origin of Black Friday.[00:38:41] Data-driven decision-making.QUOTES"A long history of working didn't grow up with any money but found that the way to basically run your own business without having the capital to start it is to be in the sales business." - Russ Hawkins"We can't get accustomed to just doing the same thing every day. You gotta evolve with change, which is constant as we all learn." - Kevin Spencer"It's kind of a self-fulfilling, you know, virtuous circle here, that virtuous cycle where you give the employees the ability to be better consultants to the customers." - Russ HawkinsSOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Russ HawkinsLinkedIn: https://www.linkedin.com/in/russhawkins/WEBSITESRod Plus Solutions: https://rodplussolutions.com/Agilence Inc.: https://www.agilenceinc.com/

In episode 38 of Retail Checks and Balances, Kevin Spencer interviews Lorena Tomasini, owner of MALM Life and Health Insurance Agency, as she discusses the distinction between health insurance and health supplements, clarifying common misconceptions.Tune in to gain insights into the life and health insurance fieldTIMESTAMPS[00:04:01] Financial protection through insurance.[00:07:36] Common misconceptions about insurance.[00:08:17] Protecting your finances with insurance.[00:12:48] Life insurance age demographics.[00:18:03] Hobbies and interests of guests.[00:21:43] ICRA and health insurance trends.[00:24:46] Life insurance policy trends.[00:29:00] Importance of personalized insurance plans.QUOTES"Always doing what's right for the client and not based on what you're going to get paid or anything like that. It's always offering a solution to the client that meets their needs." - Lorena Tomasini"It's about protecting your finances if something were to happen unexpectedly, that you don't have to owe the $50,000 bill at the hospital." - Lorena Tomasini"I think everybody needs to have that life and health insurance covered, especially in this modern day where anything can happen spontaneously." - Kevin SpencerSOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Lorena TomasiniInstagram: https://www.instagram.com/lore0125/Facebook: https://www.facebook.com/malmins22LinkedIn: https://www.linkedin.com/in/lorenatomasini/WEBSITESRod Plus Solutions: https://rodplussolutions.com/MALM Life and Health Insurance Agency: https://www.malmins.com/

In episode 37 of Retail Checks and Balances, Kevin Spencer celebrates his birthday and discusses the significance of customer loyalty, particularly on special occasions.Tune in to discover how businesses can leverage these moments to strengthen customer loyalty and drive success in the retail and hospitality industries.TIMESTAMPS00:00:00 - Introduction to Retail Checks and Balances00:00:31 - Kevin’s  Birthday and Customer Loyalty00:01:04 - Personal Birthday Experience at a Restaurant00:03:34 - Applying Birthday Loyalty to Retail00:05:25 - The Power of Surprise in Customer Loyalty00:06:29 - Extending Loyalty Beyond Birthdays00:07:16 - Recap and Final Thoughts on Loyalty00:08:22 - Closing Remarks QUOTES“This is how we foster loyalty and build emotional connections to our customers. And the key driver of customer loyalty specifically for birthdays is delivering something that serves to be consistent and build a great foundation with your customer.”"Tailoring the experiences and offers to the individuals can create a deeper loyalty than you can ever imagine."SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 36 of Retail Checks and Balances, Kevin Spencer interviews Nolan Bradbury, founder of Bradfield Accounting and Advisory, as he shares the misconceptions surrounding the accounting profession, the importance of mindset in business, and how Nolan helps business owners achieve their personal and professional goals.Tune in as we explore Nolan's insights into the accounting field and his passion for supporting entrepreneurs in their business journeys.TIMESTAMPS[00:02:20] Psychology with numbers.[00:06:07] Family office light concept.[00:10:03] Conscious decision-making in business.[00:11:03] Workforce retirement and supply issues.[00:15:03] Legacy and its impact.[00:19:00] Success and client improvement.[00:23:41] Financial improvement and consultations.[12:34:56] The impact of social media.QUOTES"I want someone to help me kind of buy back my time without sacrificing the things that are going to create a legacy for my family." - Nolan Bradbury"It's no longer my job to make you do the right thing. It's my job to make sure that you have all the information to make the best choice for yourself." - Nolan Bradbury"Whether you're a business owner or not a business owner, whatever your financial situation is, it can be improved and it can be changed." - Nolan BradburySOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Nolan BradburyLinkedIn: https://www.linkedin.com/in/nolan-bradbury/WEBSITERod Plus Solutions: https://rodplussolutions.com/Bradfield Accounting & Advisory: https://bradfieldco.com/

In episode 35 of Retail Checks and Balances, Kevin Spencer dives into the crucial vendor business relationship that underpins the food and retail industries. He emphasizes that any delays or quality issues from vendors can disrupt business operations, making these partnerships vital for success.Tune in to understand why cultivating strong vendor partnerships is vital for success in the retail and culinary sectors.TIMESTAMPS00:00:00 - Introduction to Retail Checks and Balances00:00:32 - Vendor Business Relationship Basics00:01:16 - Importance of Vendor Relationships00:02:04 - Vendor Relationships in Supermarkets and Restaurants00:03:10 - Building Trust and Mutual Benefit00:03:54 - Reliability and Transparency in Vendor Relationships00:04:49 - Challenges in Vendor Relationships00:05:46 - Resolving Vendor-Business Conflicts00:06:21 - Trends in Vendor-Business Space00:07:25 - Summary and Future Outlook00:08:20 - Closing Remarks and Subscription ReminderQUOTES"These relationships between vendors and businesses are built on trust, communication, and mutual benefit. And I say they would mutually benefit because the partnership must benefit both mutually.""The most successful partnerships are those where both sides are willing to work through issues together rather than jumping ship at the first sign of trouble."“One of the biggest strengths is the rise of technology in managing these relationships.”SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 34 of Retail Checks and Balances, Kevin Spencer interviews Jason Baylis, President of Great Lakes Data Systems, to discuss a unique perspective on the buzzword AI. Jason sheds light on how AI can be utilized as a support and intelligence tool, rather than just a standalone program or robot.Tune in to this insightful discussion that delves into the practical applications of AI in the retail and hospitality sector.TIMESTAMPS[00:01:09] The buzzword AI perspective.[00:06:55] Using AI as a tool.[00:09:22] AI agent learning habits.[00:15:45] A new maintenance program.[00:20:33] Supporting small businesses.[00:22:30] Building trust with clients.QUOTES"If I don't start somewhere, you're going to go down the rabbit hole of all the things you can and can't do, and you'll never implement anything. It's really that definition kind of like insanity, really, you keep going." - Jason Baylis“Making a difference for those who make a difference, right? That's what we're here for…So it's like, I'm going to make you change how you're used to doing it, but I'm going to show you that you might actually be able to save some money with me.” - Jason BaylisSOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Jason BaylisLinkedIn: https://www.linkedin.com/in/jason-baylis-43b06844/WEBSITERod Plus Solutions: https://rodplussolutions.com/Great Lakes Data Systems: https://www.glds.net/ 

In episode 33 of Retail Checks and Balances, Kevin Spencer discusses the crucial role of procedures in the retail and hospitality industries. From ensuring consistency and customer satisfaction to risk management and adaptability, well-defined procedures are essential for success. Tune in now to gain valuable insights and tips for implementing effective procedures in your own business.TIMESTAMPS00:00:02 - Introduction to Retail Checks and Balances00:00:31 - Importance of Business Procedures00:01:17 - Consistency in Service and Operations00:03:18 - Training and Onboarding00:04:03 - Adaptability and Updating Procedures00:04:48 - Risk Management00:05:22 - Customer Satisfaction00:06:07 - Summary and Conclusion00:07:15 - Closing Remarks QUOTES“While having set procedures is important, It's equally vital to review and update them regularly because sometimes we may have missed something and we need to make sure that this procedure is tweakable depending on the situation.”“From the moment a customer enters your store, or hotel or restaurant to the time they leave. Every interaction is an opportunity to create a positive impression. Happy customers are more likely to return and recommend your business to others.”“By investing time and effort into developing and maintaining these procedures, business can not only survive but thrive in competitive markets.”SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 32 of Retail Checks and Balances, Kevin Spencer dives into the importance of customer appreciation events in the retail and hospitality industry. From open houses to exclusive product launches, Kevin explores various ways businesses can show gratitude to their clients and strengthen relationships.Tune in to discover why customer appreciation events are crucial for building loyalty and engagement, as well as practical tips for planning and executing successful events. TIMESTAMPS00:00:53 - Importance of Customer Appreciation Events00:01:14 - Types of Customer Appreciation Events00:02:08 - Strategic Importance of Customer Appreciation00:02:51 - Planning the Event00:03:02 - Knowing Your Audience00:03:12 - Setting a Budget00:03:24 - Choosing the Right Venue00:03:46 - Sending Invites Early00:04:32 - Engaging with Guests00:04:43 - Creating Memorable Moments00:05:25 - Recognition Awards00:05:36 - Marketing the Event00:05:58 - Ending with a Bang00:06:41 - Conclusion and Final ThoughtsQUOTES"Happy customers are more likely to become repeat customers, and customer retention is great for your brand."“Giving customers plenty of notice to plan their attendance can make a difference in the turnout itself. Provide value, offer something value, whether it's a free product, exclusive information or memorable experience when it comes to giving gifts or keep customers excited and engaged.”"Whatever you think is great to make your event stand out and powerful and show customers your care. And they would see that you were investing time and effort into these events and building stronger relationships, foster loyalty, and create memorable experiences that keep customers coming back."SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 31 of Retail Checks and Balances, Kevin Spencer discusses IT system and user errors, exploring the common mistakes and their impacts on businesses. He provides insights on how organizations can mitigate these errors through user-friendly design, comprehensive training programs, and implementing safeguards.Tune in to learn about successful strategies for reducing user errors and improving efficiency.TIMESTAMPS[00:01:15] User errors in IT systems.[00:07:37] Practical steps to reduce errors.[00:11:01] System errors and user errors.QUOTES“Investing in user-friendly system design is crucial. So your users must be able to be comfortable or it should be intuitive and provide clear feedback from everyone to whoever is selecting the system.” “Sometimes misconfiguring system settings, whether it's from the, you know, the complexity of the system, These type of errors can lead to data loss, security breaches, operational disruptions, which can be costly for a business.”“So you got to make sure on the system side that you're protected in terms of infrastructure from any sort of virus.”SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 30 of Retail Checks and Balances, Kevin Spencer interviews Stewart Townsend, CEO of Podcast Hawk, as he shares his journey from selling steel to founding a podcast SaaS product, offering valuable insights into the podcasting and SaaS sectors.Tune in as they discuss the importance of time management, personal passions like car shows, and reflections on life and work balance. TIMESTAMPS[00:01:28] From Steel Sales to Podcasting.[00:04:46] Podcasting and Lead Generation Strategies.[00:08:53] Importance of Using a Calendar.[00:14:33] Legacy and Impact.[00:16:38] Art and Collectibles Hobby.[00:20:05] Charity Car Show Achievement.[00:24:19] Taking Risks and Breaking Boundaries.QUOTES"I'm not designed to be very good at investments or making decisions at that time of life. And then for the last sort of five or six years, I've got my own consultancy working with smaller software companies, helping them grow sales teams.” - Stewart Townsend"There's no point in working 89 hours a day if you could do it in three. Don't feel guilty. You can do it in three. Just work. Do it in three. Get on with it." - Stewart TownsendSOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Stewart TownsendFacebook: https://www.facebook.com/stewarttownsendInstagram: https://www.instagram.com/podcasthawk/LinkedIn: https://www.linkedin.com/in/stewarttownsend/WEBSITERod Plus Solutions: https://rodplussolutions.com/Stewart Townsend: https://stewarttownsend.com/Podcast Hawk: https://podcasthawk.com/

In episode 28 of Retail Checks and Balances, Kevin Spencer interviews Robert Gerov, president of Robert Gerov Media (RGM), as he shares his journey from humble beginnings to building a successful business in lead generation. They discuss the importance of lead generation in today's digital marketing landscape, the impact of AI on the industry, and the personal touch that sets businesses apart. Tune in to learn about the future of lead generation, the challenges Robert has faced in his career, and the legacy he hopes to leave behind. TIMESTAMPS[00:01:33] College Degree Dilemma.[00:07:06] Misconceptions in Digital Marketing.[00:13:00] AI Impact on Future Jobs.[00:15:39] AI in Customer Service.[00:18:56] Family and Hobbies.[00:24:46] Lead Generation and Tracking Advice.QUOTES“We take full responsibility and we make sure that everything is functioning the way it should be and progressing the way it should be on a very uptrend.” - Robert Gerov“We always want to make sure that we have a balance in terms of personal and work balance because that's how we keep the stress away because we can get stressed out at work. And then we have things that we enjoy that takes that out of us. And, you know, I think a lot of people should take that message of being, have that balanced work-life going.” - Kevin Spencer"Lead generation is not so complicated. But one thing that people tend to overcomplicate is tracking. Tracking should always remain simple. Find a simple, dynamic number insertion tool, like CallRail, for example, that can keep track of where your leads are coming from, keywords, sources, campaigns, et cetera, all in one place, so that whatever you're doing, you already know where your money is best spent." - Robert GerovSOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Robert GerovFacebook: https://www.facebook.com/RobertGerovMediaInstagram: https://www.instagram.com/rgerov/LinkedIn: https://www.linkedin.com/in/robertgerov/WEBSITERod Plus Solutions: https://rodplussolutions.com/Robert Gerov Media: https://robertgerov.com/

In episode 28 of Retail Checks and Balances, Kevin Spencer delves into the evolution of point of sale (POS) computer technology in the retail and hospitality industry. He highlights the importance of POS systems in making transactions smooth and efficient, from the days of the cash register to the current self-service era. Tune in to learn more about this pivotal aspect of business operations.TIMESTAMPS[00:01:07] Evolution of Point of Sale.[00:07:00] Evolution of POS Systems.[00:10:45] Exciting Time for PX Technology.QUOTES"Now inventory could be tracked in real-time, sales data could be analyzed, and understanding customer behavior and the overall customer experience improved significantly. It was indeed a game changer."“Let's not forget about the role of data analytics. Pure systems gather a wealth of data that has to crunch and drive business decision-making, you know, from inventory management to personal marketing campaigns, because there's so much in terms of that device has to hold a database, whether it's on the cloud or sometimes it's local on the device.”“So having a device that can handle all this technology is really where you want to choose the correct partner. And at the end of the day, there are so many devices out there, so many manufacturers of devices, you got to pick the one that fits. your operations.”SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 27 of Retail Checks and Balances, Kevin Spencer interviews Cindy Maricle from Abundant Living Naturally to discuss her journey from medical technology to natural wellness support using essential oils. Cindy shares her personal experience of finding natural solutions to health issues and the importance of knowing the source of essential oils for therapeutic results.Tune in as they dive into the trends in the natural wellness industry and the future of holistic health. TIMESTAMPS[00:02:00] Natural Wellness and Essential Oils.[00:07:37] Trends in the Industry.[00:10:15] Integrity of Essential Oils[00:16:37] Live Blood Cell Analysis.[00:20:56] Neutralizing Lactic Acid in Muscles.QUOTES“I have a lot of passion because I have found there are ways that you can support your body naturally to do what it's designed to do, which is heal itself. Not always, but often we can avoid unnecessary interventions.” - Cindy Maricle"You just need to really find a company you trust. And so that's what I do. I educate. I love to help people know what to do for themselves." - Cindy Maricle"One of my favorite quotes is the definition of success is the continual progressive movement towards a worthy ideal. I kind of didn't quote it correctly, but it's when you don't quit, but you continue to make progress towards a goal. That is an ideal that you want to trade your life for, and for me, I want to empower people to feel better, look better, and live better naturally." - Cindy MaricleSOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Cindy MaricleInstagram: https://www.instagram.com/cindy.maricle/Facebook: https://www.facebook.com/cindy.maricleLinkedIn: https://www.linkedin.com/in/cindy-maricle/WEBSITERod Plus Solutions: https://rodplussolutions.com/Cindy Maricle: https://cindymaricle.com/

In episode 26 of Retail Checks and Balances, Kevin Spencer interviews Ram Venkataraman, CEO of Kibo Commerce, to discuss his journey in the retail and hospitality industry. Ram discusses his background, experience, and the transformation he led at Kibo during the COVID-19 pandemic.TIMESTAMPS[00:03:20] Building Things was Fascinating.[00:04:36] Platform-Based Businesses.[00:08:40] Embracing Composable Commerce Strategy.[00:12:30] Embracing Client Obsession for Success.[00:16:11] Core Product Solutions.[00:19:13] Optimizing Fulfillment Logistics.[00:24:16] Work-Life Balance Insights.[00:25:44] Measuring Success Through Mentoring.QUOTES"So as an individual and as a business, I think one of the key things for us is that curiosity, learning new things, trying new things, obviously being in the software business, you have to constantly innovate.” - Ram Venkataraman"And it's not an easy thing today to be successful without a lot of effort, without a lot of feedback around you to really get the right feedback to improve yourself and improve yourself as an organization." - Ram VenkataramanSOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Ram VenkataramanLinkedIn: https://www.linkedin.com/in/ramvenkataraman/WEBSITERod Plus Solutions: https://rodplussolutions.com/Kibo Commerce: https://kibocommerce.com/

In episode 25 of Retail Checks and Balances, Kevin Spencer delves into the world of electronic shelf labels (ESLs) and explores their impact on the retail and hospitality industry. From improving operational efficiency to enhancing the customer experience, ESLs offer a range of benefits for retailers. Kevin discusses the challenges and potential returns on investment associated with implementing ESLs, as well as innovative applications and future trends in the retail landscape. Tune in to learn how this evolving technology is shaping the retail landscape!TIMESTAMPS[00:00:31] Evolution of Electronic Shelf Labels.[00:08:32] ESLs Enhancing Stock Management.[00:11:01] Implementing New Technology Strategies.QUOTES“Since ESLs can be updated remotely and automatically, retailers can change prices and promotions across all their stores in their chain, or even a single store, and save time and resources compared to manually changing the paper tags.”“You want to utilize your resources much better for stocking or something else that can add more value. This is how you analyze the cost of paper, the cost of labor, and the cost of inefficiencies with price queries by customers, because the labor wasn't changing in time. You want to make sure that the valued experience of the customer is always there. And this is definitely a big, big, big advantage. I can imagine how much time and effort it would save, especially store employees.”SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 24 of Retail Checks and Balances, Kevin Spencer discusses the importance of leading for the long haul and mastering the art of delegation for leadership longevity. He shares personal experiences and insights on how leaders can sustain their effectiveness over time, emphasizing the impact of delegation on business success and stability. Tune in to explore the challenges and pitfalls leaders face in delegation and the significance of longevity in leadership.TIMESTAMPS[00:00:43] Leading for the Long Haul.[00:08:03] Delegation as a Leader's Superpower.[00:13:46] The Importance of Delegation.In this episode, Kevin Spencer highlights common challenges that leaders face when it comes to delegation, such as relinquishing control, trust issues, and the fear of losing relevance. However, he stresses the significance of overcoming these obstacles to allow team members to utilize their skills and talents effectively.Furthermore, Kevin discusses the importance of providing ongoing support and feedback to team members to ensure they have the necessary resources and tools to succeed in their delegated roles. By clearly communicating expectations and desired outcomes, leaders can empower their team members to use their creativity and initiative to achieve goals.QUOTES“Sometimes we realize as leaders that, our business cannot function without us. And that's not a good thing. In my experience, I've seen leaders get severely ill and then the business starts to fail or leaders pass on and then there's no more business. From my perspective, I don't want to be ever in that position because I want my legacy to live on.”“The power of delegation of authority and the anatomy of it, it's really about trust. You gotta, people are going to make mistakes and even if they do, we have to guide them along the lines of those mistakes.”“It's very essential to provide adequate support and the resources to ensure that team members have the tools they need to succeed. And they got to know that they also have to come to you if they're stuck on something or, you know, guide them along the way of finding that method of success.”SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 23 of Retail Checks and Balances, Kevin Spencer delves into the changing landscape of consumer behavior and its impact on businesses and society. From the influence of social media to the importance of data analytics, Kevin explores how businesses can adapt to shifting consumer preferences.Tune in as we reflect on how customer interactions have transformed over time in the retail and hospitality industry.TIMESTAMPS[00:03:51] Consumer Behavior Evolution.[00:09:39] Growing Demand for Personalized Experiences.[00:12:42] Influencer Marketing and Trust.[00:16:52] Consistency in Business Operations.In this episode, Kevin Spencer discusses how consumer behavior is influenced by a myriad of factors, including technological advancements, social and cultural shifts, economic conditions, and environmental concerns.Overall, Kevin emphasizes that understanding and adapting to these trends are crucial for businesses to stay competitive and sustainable in the ever-evolving market. By providing personalized experiences, customizations, and products that align with conscious consumption, companies can meet the changing demands of consumers and build long-lasting relationships with their customer base.QUOTES“Behavioral change is so crucial for businesses today. We have to understand what drives shifts the consumer preferences and habits. And as I said, this consumer behavior is influenced by a myriad of factors, including technological advancements, social and cultural shifts, economic conditions, and environmental concerns.”“In our business, any social influencers that don't believe in our product or just looking to get a quick buck. We have to make sure that we manage our customers' expectations because we want to make sure that they buy this product, they have a great experience with it and they keep on coming back to buy because that retention is what builds your business.”“The data is so important. And understanding the trends of change from a customer's perspective is where we need to make sure we align.”SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 22 of Retail Checks and Balances, Kevin Spencer explores the evolution of self-service, its impact on businesses, and the challenges and benefits it brings. From self-checkout kiosks to automated ordering systems, learn how self-service is reshaping customer interactions and enhancing operational efficiency.Tune in to gain insights into the importance of the human touch in a technology-driven world and the role of innovation in driving business solutions.TIMESTAMPS[00:01:03] Evolution of Self-Service.[00:08:14] Self-Ordering KioskS.[00:12:08] Rise of Virtual Assistants.In this episode, Kevin Spencer delves into the evolution, impact, benefits, challenges, and future of self-service technology in the retail and hospitality industries. He highlights how self-service has become synonymous with convenience and efficiency, empowering customers to browse, order, and pay at their own pace while enhancing overall satisfaction.While acknowledging the importance of human touch in customer interactions, Kevin emphasizes the role of human creativity and intelligence in driving technological advancements. He underscores the need for businesses to embrace innovation while recognizing the irreplaceable value of human empathy and problem-solving skills.QUOTES"One of the things that we need to understand is that the adoption of self-service isn't without its challenges, of course. Businesses must navigate this technology integration, user experience design, and security concerns.""Whether it's customizing orders or accessing product information, customers appreciate the autonomy that self-service affords them.""I'm not saying that the human element is going to be replaced because the human element is always going to be there. The human touch can never be replaced by artificial intelligence."SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 21 of Retail Checks and Balances, Kevin Spencer delves into the world of leadership in the retail and hospitality industries, exploring consumer trends, innovation, crisis management, and more. He also discusses the importance of staying attuned to customer preferences, empowering frontline teams, and balancing innovation with tradition. Tune in to gain valuable leadership insights and strategies to help grow your business and win in the competitive world of retail and hospitality. TIMESTAMPS[00:02:07] Understanding Consumer Trends in Retail.[00:04:48] Empowering Frontline Teams.[00:13:04] Importance of Frontline Employees.[00:14:49] Importance of Great Leadership.In this episode, Kevin Spencer delves into the intricate world of leadership within the dynamic realms of regional hospitality. The episode focuses on leadership insights, strategies, challenges, and triumphs that define effective leadership in the fast-paced industries of retail and hospitality.Overall, Kevin provides valuable insights and strategies for navigating the complexities of the retail and hospitality industries, emphasizing the crucial role of effective leadership in driving business growth and success.QUOTES"And the things about it is that we need to understand as leaders, you know, where the landscape is. The landscape is based on us having vision, and having the time to focus on the vision and innovation of our business. Because if we're not doing that, if we are involved too much in the operations, we are going to lose."“We as leaders learn how to instill a sense of accountability throughout our organization by fostering teamwork, fostering trust. And the high performance of our teams is based on this. Because we have to make sure our team can move together, even if disagreements happen.""We got to explore the importance of purpose-driven leadership and how aligning with the broader social and environmental values can drive employee engagement and customer loyalty."SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 20 of Retail Checks and Balances, Kevin Spencer interviews Jason Baylis, President of Great Lakes Data Systems, as they discuss the challenges faced by independent grocers and the importance of building strong relationships in business. Jason also shares his journey from a small-time POS company to becoming a leading figure in the industry. Tune in as they reflect on the value of taking breaks, the integrity of the game of golf, and the importance of building a team that shares a common vision.TIMESTAMPS[00:02:08] Golf Enjoyment and Passion.[00:05:57] Helping Independent Stores Compete.[00:13:37] Building Strategic Partnerships.[00:15:15] Building a Successful Company.[00:22:08] Golf as a Character Revealer.In this episode, Kevin Spencer and Jason Baylis emphasize the importance of cultivating meaningful connections to achieve success. Jason acknowledges the support and understanding he receives from his wife, Lindsay, highlighting the significance of having a strong personal support system to thrive in both professional and personal endeavors.In addition, Kevin and Jason discuss the importance of taking breaks and stepping away from work to gain valuable insights and define vision in business. By allowing time for relaxation, reflection, and relationship-building, individuals can gain valuable insights, enhance creativity, and make informed decisions that ultimately contribute to the growth and sustainability of their businesses.QUOTES“I just found that it's a unique space, but it's a more valued space, right? I like to, I mean, as you've seen, we were a couple of guys, it's not a nine-to-five and you just get through the day, right? There's a purpose, there's a meaning, and it's a drive.” - Jason Baylis“From that standpoint, I think it's awesome. That's probably what I'm most proud of is that I actually feel like I did create this and I established something. And it's not what it used to be where it was a stepping stone.” - Jason Baylis“Sometimes you got to step away and that's where you get what you need to define vision in your business.” - Kevin SpencerSOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Jason BaylisLinkedIn: https://www.linkedin.com/in/jason-baylis-43b06844/WEBSITERod Plus Solutions: https://rodplussolutions.com/Great Lakes Data System, Inc.: https://www.glds.net/

In episode 19 of Retail Checks and Balances, Kevin Spencer discusses setting objectives, researching conferences, prioritizing choices, planning your attendance, maximizing learning, and making valuable connections.Tune in to gain insights on how to select the right conferences, make the most of networking opportunities, and apply key takeaways to benefit your business or career. TIMESTAMPS[00:04:27] Networking in Unconventional Places.[00:08:18] Maximizing Conference Benefits.In this episode, Kevin Spencer provides valuable tips and strategies for both seasoned conference attendees and newcomers. He emphasizes the importance of setting clear objectives before selecting a conference, conducting thorough research to find the best options, and prioritizing choices based on factors such as relevance, reputation, and budget.Overall, the episode serves as a comprehensive guide for individuals looking to make the most out of their conference experiences, emphasizing the value of networking, learning, and reflection to drive professional growth and success.QUOTES"Whatever the conference is, it doesn't really matter at this point, because we're talking about what you plan to gain."“Find conferences that align with your objectives and interests. Pay attention to conference agendas, who the speakers are, who are the past attendees, and what reviews you could round up. Prioritizing your choices. With so many conferences to choose from, it's essential to prioritize.”“When you take advantage of these events, you're building connections, you know, whether it's a workshop, whether it's a social gathering to meet people, new people and exchange ideas as well. You know, don't be afraid to introduce yourself and strike up a conversation with fellow attendees. They see your badge, they see your name, you're halfway there because they know you are them and they are you.”SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 18 of Retail Checks and Balances, Kevin Spencer interviews Jeff Riley, CEO of Retail Management Hero (RMH) and the incoming chairman of the Retail Solutions Provider Association (RSPA). Jeff shares insights from his 20+ years in the retail and hospitality technology industry, discussing the journey of RMH, the importance of collaboration with partners, and the upcoming executive summit at the NGA show.Tune in to gain valuable insights into the evolving landscape of retail and hospitality technology, and the impact of collaboration and innovation in driving industry growth.TIMESTAMPS[00:02:47] A Colorful Entrepreneurial Journey.[00:08:11] The Economic Impact of Technology.[00:11:46] Technology Impact on Hospitality Industry.[00:15:08] Creating an International Product.[00:17:31] Collaboration in the Tech Industry.[00:24:17] Family Involvement in Business.[00:28:00] Sharing Roadmap and Vision.In this episode, Kevin Spencer and Jeff Riley emphasize the importance of collaboration and open communication within the retail and hospitality industry. Jeff discusses the value of partnerships and working closely with both partners and end-users to enhance products and services.Overall, Jeff’s approach underscores the importance of collaboration and shared learning in driving innovation and success in the retail and hospitality industry. By working together with partners, end-users, and industry peers, businesses can create a more vibrant and dynamic ecosystem that benefits all stakeholders.QUOTES"Great things happen over time with a little bit of commitment and diligence… The reality of it, the lessons I've learned is that I still learn on a daily basis and that while technology changes, people don't really change a whole lot." - Jeff Riley“I think that us as leaders about different regimes, it really puts a perspective of what we can learn from each other. And you don't really see that from most conferences you go to.” - Kevin Spencer"There is some element of faith that by going (to the NGA show), you're going to pick up on either new connections or relationships, new ideas, exposure of your brands that have sort of softer benefits to the business that can then be parlayed into something else." - Jeff RileySOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Jeff RileyLinkedIn: https://www.linkedin.com/in/jeff-riley/Facebook: https://www.facebook.com/retailmanagementheroWEBSITERod Plus Solutions: https://rodplussolutions.com/Retail Management Hero: https://www.rmhpos.com/

In episode 17 of Retail Checks and Balances, Kevin Spencer welcomes data scientist architect, Jonathan Foster, to share insights into his role, which involves designing systems for data collection, sorting, and visualization. He also emphasizes the importance of presenting data in a way that is easily understood and actionable for customersTune in to gain insights into the world of data science and its significance in the retail and hospitality industry.TIMESTAMPS[00:02:09] Visualization and Interactive Dashboards.[00:07:41] AI cConnecting to Power BI.[00:10:09] Trends and Supply Chain.[00:15:00] Data-Driven Decision Making.[00:17:52] Data-Driven Sports Strategies.[00:23:17] Compliance and Intelligence Achievements.[00:27:12] The Four E's Methodology.In this episode, Kevin Spencer and Jonathan Foster discuss the importance of structuring data in a visualization that allows customers to easily understand what they need to do, why they need to do it, and the impact of their actions on their business. Instead of presenting a bunch of numbers and spreadsheets, Jonathan uses tools like Tableau, Power BI, and Oracle Business Intelligence to create interactive dashboards. These dashboards enable customers to test different theories, answer multiple questions, and make informed decisions that drive success and growth.QUOTES"It's really being able to drive a customer to ask the right questions so they can get the right answer to provide the actions necessary that would cause a change.’’ - Jonathan Foster“I came up with this methodology that I live by, which is the four E's, which is first E is Exposure. Second one is Experience. Third one is Education. And the last one is Execution.” - Jonathan Foster"Treat people the way that you want to be treated, and always be respectful, showing a level of dignity and trust and elegance in what you do." - Jonathan FosterSOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 16 of Retail Checks and Balances, Kevin Spencer interviews Liborio JR Ayala to discuss the advancements in technology, specifically in barcoding and printers, and reflect on the changes they have witnessed throughout their career. Despite closing this chapter, Liborio admits to missing the fast-paced world of technology and looks forward to their next chapter. TIMESTAMPS[00:02:25] Advanced Technology in Retail.[00:05:35] Barcoding and its Capabilities.[00:10:21] RFID Technology Evolution.[00:12:37] The “Why” Approach to RFID.[00:16:39] Why do I Need RFID?In this episode, Kevin Spencer and Liborio JR Ayala explore the fascinating journey of retail technology, from the early days of batch scanners to the advanced RFID systems and intelligent scanners of today. Liborio discusses the incredible advancements in technology and how it has revolutionized the retail and hospitality industry.Overall, the future of RFID is expected to involve the integration of AI, machine vision, and intelligent RFID, which will further enhance its capabilities and expand its applications across various industries. These advancements have the potential to revolutionize processes and workflows, leading to increased productivity, cost savings, and improved customer satisfaction.QUOTES“RFID is really not that complicated. It is, I mean, for us, we've been in the industry, but if you start small and you work your way out, you're going to see that you're going to have a quick return on investment, generally three to six months in RFID.” - Liborio JR Ayala“That (RFID) put things in perspective because what you're saying as well, and what I got from that is that it buys you time to be much more productive, especially in manufacturing plants when you have shifts and stuff. And if you go even further than that, there are only 24 hours in a day. So it's not like you can add on more time to the day, but you want to maximize the productivity within a day.” - Kevin Spencer“The future of RFID is dynamic and it's driven by technological advances. You know, what the industry needs are, you know, evolving trends in connectivity and data processing. So all this stuff is going to eventually, it's going to get better.” - Liborio JR AyalaSOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Liborio JR AyalaInstagram: https://www.instagram.com/liborioayala/Facebook: https://www.facebook.com/liborachiLinkedIn: https://www.linkedin.com/in/libo0817/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 15 of Retail Checks and Balances, Kevin Spencer welcomes Michael Caballero, an IT manager from a supermarket chain, who shares his extensive 20 years of experience in the retail industry. They discuss the importance of IT in retail and how it goes beyond just technical expertise. From inventory management to seamless operations, they delve into the crucial role that IT plays in ensuring the success of bustling retail spaces. Tune in to gain a deeper understanding of the fascinating world of retail and how IT helps businesses thrive.TIMESTAMPS[00:02:11] IT in Retail and Hospitality.[00:07:13] Inventory Management and Shrink Levels.[00:12:41] Inventory Counting Challenges.[00:17:11] Ever-Changing Landscape and Technology.In this episode, Kevin Spencer and Michael Caballero discuss the intricacies of managing the entire IT infrastructure in a supermarket, including point of sales systems and inventory management. Emphasizing the importance of a proper network for real-time communication and information exchange, Michael also highlights the need to choose systems that align with the business units. Additionally, Kevin and Michael discuss the importance of staying ahead of the ever-changing landscape in retail and hospitality. They also highlight the need to collaborate with management and users, sharing thoughts on upcoming innovations and potential challenges, and emphasizing the importance of cost-effectiveness when working with individuals who may not be technologically advanced.QUOTES“IT rarely conforms to what the business unit wants to go. So usually, I would look for systems that will make the business better. Your point of sale is very critical because that is where your backend system to record your sales, to balance your cashers, to cut POs, to do receiving. And that system has to be at the forefront of your IT setup.” - Michael Caballero“Sometimes you have to see it for what it is. And if they don't understand at first, you try a different method, you try a different strategy.” - Michael Caballero“In order for you to keep up with the competition out there, sometimes you just have to go the way of technology. Because I mean, if it is that we decided that at a point the sales system was too expensive and we continued using a manual cash register, I don't think we would have been making the amount of money that we would be making now. So those are the kind of concepts that you have to picture them for them to understand.” - Michael CaballeroSOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 14 of Retail Checks and Balances, Kevin Spencer is joined by guest Eddy Rosell, who shares his eight principles for achieving consistency in fitness and health goals. They discuss the importance of adherence to a plan and the positive results that can be achieved through consistent effort, even with less-than-optimal workout or nutrition plans. Tune in to learn more about the key to success in fitness and how to apply it to your own routine.TIMESTAMPS[00:01:16] Consistency in Working Out.[00:04:48] Body Transformation and Self-Acceptance.[00:08:31] Trusting the Process of Change.[00:13:00] Start Small for Consistency.[00:18:06] Using Technology for Accountability.[00:24:08] Cardiovascular Health Improvement.In this episode, Kevin Spencer and Eddy Rosell emphasize the crucial role of consistency in both business and fitness. They stress that adherence and consistency are key principles in achieving any health or fitness goal. They also emphasize the need to develop discipline alongside motivation to sustain long-term success.In addition, Kevin and Eddy highlight the role of discipline in maintaining a fitness routine. They explain that motivation may fade over time, but discipline is what will keep individuals going even when they wake up tired or face challenges. Developing discipline is crucial during the beginning stages of a fitness journey when motivation is high. By leveraging motivation and building discipline, individuals can overcome obstacles and stay committed to their fitness goals.QUOTES“People notice that you don't notice, right? So, and it's like if people with you every day, they're not going to notice that you're losing weight until, you know, that big grand surprise is there.” - Kevin Spencer"We are where we are today because of all the tiny little decisions that we've made in our lives. And for health and fitness, it's the same thing." - Eddy Rosell"So you have to start small, leverage the motivation that you have in the beginning, but understand that you have to develop what we call discipline. Because once that motivation goes away and you wake up tired, the discipline is what's going to keep you going." - Eddy RosellSOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Eddy RosellInstagram: https://www.instagram.com/eddyrosellfit/Facebook: https://www.facebook.com/EddyRosellFitness/WEBSITERod Plus Solutions: https://rodplussolutions.com/Eddy Rosell Fitness: https://eddyrosell.samcart.com/products/trm---online-self-guided-program/

In episode 13 of Retail Checks and Balances, Kevin Spencer welcomes Marcelo Muñoz to discuss the NRF (National Retail Federation) show, which is considered the retail industry's biggest event. With over 35,000 attendees from various countries, the show showcases the latest technology and innovation in the retail sector. They also touch on the misconceptions surrounding artificial intelligence(AI) and its potential for revolutionizing the industry. Tune in for insights from this massive gathering, where the focus is on learning, networking, and gaining valuable knowledge to kickstart your year.TIMESTAMPS[00:01:03] National Retail Federation (NRF) - Retail's Big Show.[00:11:37] Technology Demonstrations at Trade Shows.[00:17:34] AI and its Impact.[00:21:26] The Cloud and its Evolution.In this episode, Kevin Spencer and Marcelo Muñoz discuss the retail’s big show, the National Retail Federation (NRF), which provides a platform for networking, learning about industry trends, and showcasing innovative products and services. This show emphasizes that their products are not standalone, but part of an overall solution. Hence, it highlights the importance of both the product itself and the team and integration capabilities behind it.In addition, Kevin and Marcelo emphasize the interconnectedness of retail and hospitality, showcasing how these industries can complement each other and provide a more comprehensive experience for customers.QUOTES"If you are an owner of a supermarket, if you're the owner of a bodega, if you're an owner of a chain of restaurants, this (NRF Show) is where you want to go to get an idea of what progress has been made over the last year or what newer technologies can help your business grow." - Marcelo Muñoz“The interaction you want to have with that end user is the most important part of that, is the follow up. So, you know, the booth visit is great. Conversations are awesome. But if you don't seal the deal when you come back after the show, you just wasted your time.” - Marcelo Muñoz“I think this perspective of NRF as well, as in any conferences that we go, I think the relationship or the networking that we do at those shows and those events that they put on in the evening. It's really to meet with people among our peers, as well as meet with those people that we haven't seen in a year or six months, just to reestablish that connection of doing business together.” - Kevin SpencerSOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Marcelo MuñozLinkedIn: https://www.linkedin.com/in/marcelo-muñoz-38318842/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 12 of Retail Checks and Balances, Kevin Spencer delves into the dynamic world of training programs in the retail and hospitality industry. He highlights the strategies, challenges, and success stories that shape the training landscape of these crucial sectors. From evolving customer behaviors to conflict resolution, Kevin discusses how to build a strong foundation for your business through effective training.Tune in for informative and inspiring insights that will help you grow your business and win in the bustling world of commerce and culinary delights. TIMESTAMPS[00:03:00] Importance of Customer Service.[00:07:11] Tracking Employee Performance.[00:13:08] Training Programs and Technology.[00:15:42] Building Relationships in Hospitality.[00:21:10] Evolving Customer, Consumer Behaviors.In this episode, Kevin Spencer suggests that incorporating real-life issues or problems that occur in customer service or conflicts between employees and customers can be instrumental in building a successful business. This highlights the need for training strategies to address these specific situations and equip employees with the skills and knowledge to handle them effectively.Furthermore, Kevin emphasizes the importance of well-crafted training in enhancing employee performance, customer satisfaction, and overall business success. Despite acknowledging the high turnover rates in the retail and hospitality industries, he emphasizes the necessity of delivering a consistent experience to customers. This implies that training strategies should focus on equipping employees with the necessary skills to meet evolving customer expectations and behaviors.QUOTES"The most important step of your first training program should be customer service. Customer service is important, and the incentive of employees going through that program."“Most of the time we try humor, of course. But the most important thing is to build your own standard. Build that standard so every time an employee walks in to your establishment, they go through this program before you expose them to the public.”“‘Let me see if I can make your experience great.’ You know, that's fundamentally a good approach. And we don't see that every day. But wouldn't we appreciate if somebody gave us a compliment without having to gain anything from it? And you would see, based on that, and I talked about customer loyalty before, customers will see that as a value to come to your store.”SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 11 of Retail Checks and Balances, Kevin Spencer explores the importance of effective inventory management for businesses. He discusses how inventory management helps avoid overstock, improves cash flow, enhances customer satisfaction, and provides valuable insights for strategic decision-making. Kevin also addresses the common challenges businesses face, such as inaccurate forecasting, and provides insights on how to overcome them. Tune in to learn how to optimize your inventory processes and ensure the success of your business.TIMESTAMPS[00:02:30] Common Inventory Management Challenges.[00:08:03] Prioritizing Inventory Management.In this episode, Kevin Spencer emphasizes that effective inventory management is crucial for the success of a business as it offers several benefits. It helps prevent overstocking, which can tie up valuable resources and capital, while also improving cash flow, which is essential for financial stability and growth. Thus, it enhances customer satisfaction by ensuring products are readily available and delivered on time. It also provides valuable insights for strategic decision-making, allowing businesses to make informed choices about product offerings, pricing, and marketing strategies.In addition, Kevin highlights the importance of understanding the value of inventory for insurance purposes. Accurate reporting of inventory is necessary for producing an insurance claim in case of any unfortunate events or damages to the business. By having a clear understanding of the value of their inventory, businesses can ensure they are adequately covered and can recover their losses in case of any unforeseen circumstances.QUOTES“The most important thing is to invest in training your people. And if you do that, it can help address some challenges.”“Technology has transformed the way businesses manage their inventory. Technologies like automation artificial intelligence and data analytics are going to contribute to more efficient inventory management. Automation reduces manual errors and speeds up processes.”“Building strong ties with your suppliers and conducting regular audits are vital for a well-oiled inventory management machine.”SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 10 of Retail Checks and Balances, Kevin Spencer interviews Eduardo "Eddy" Alvarez, president and co-founder of Transac Unlimited. They discuss the importance of being personable and amiable in business, as well as the energy and vibe that can make a difference. Eddy also shares his insights on the importance of family values in business success and the role they play in keeping us energized during stressful days. Tune in to gain valuable knowledge and grow your business.TIMESTAMPS[00:01:35] Positive Energy in Business.[00:08:15] Level Playing Field in Payments.[00:11:44] Personalized Approach in Retail.[00:16:58] Having a Physical Storefront.In this episode, Kevin Spencer and Eduardo Alvarez emphasize the importance of being a direct point of contact for their clients, rather than having them call a generic 1-800 number or wait for a response. They believe that building a personal relationship with their clients and being readily available to help them sets them apart from their competition.Furthermore, Kevin and Eduardo emphasize that the merchant service industry operates on a level playing field. This means that companies of all sizes, whether processing a large or small volume of transactions, pay the same interchange rates. This equalization of interchange rates ensures that all businesses, regardless of size, have an equal opportunity to compete in the industry. They also mention that their company competes with larger companies and continues to win business by offering better optimization, fee savings, and improved payment processing solutions to underserviced merchants.QUOTES“You really have to love what you do in order for you to be able to exuberate that energy and that confidence to the customers and it come across as genuine.” - Eduardo Alvarez "Our goal is to turn everybody into a customer or everybody into a partner. You know, I call it doing alchemy. There's always an opportunity to work together." - Eduardo Alvarez "That personalized approach is really what makes your customers feel that you really care about them." - Kevin Spencer"The morals and values of family are really what really makes you successful in business." - Kevin Spencer"Anybody who takes a payment, we're their payment processor. That's the goal. We'd like to be able to help whoever we can, and we treat everybody the same, you know, from the small merchants to the large merchants, everybody has a direct point of contact." - Eduardo Alvarez SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Eduardo AlvarezLinkedIn: https://www.linkedin.com/in/eduardo-alvarez-0b761184/WEBSITESRod Plus Solutions: https://rodplussolutions.com/Transact Ultd: https://www.transactultd.com/Contact Number: (745) 701-0045

In episode 9 of Retail Checks and Balances, Kevin Spencer dives into the aisles of supermarkets during Christmas time. From the transformed ambiance to the strategic moves retailers make to boost sales, Kevin explores the organized chaos and shares tips on navigating the holiday shopping rush. He also emphasizes the importance of planning and understanding customer preferences to create a memorable Christmas experience. Join us as we unwrap the secrets in the world of commerce during the most wonderful time of the year.TIMESTAMPS[00:00:02] Behind the scenes of commerce.[00:12:26] Navigating the holiday shopping rush.During the Christmas season, supermarkets undergo a significant transformation to create a festive atmosphere and increase sales. Kevin Spencer explains that as soon as customers step into a supermarket during this time, they are greeted with aisles that have been transformed into a winter wonderland. This includes festive decorations and a variety of sensory experiences, such as product tastings, to entice customers to make purchases. He also emphasizes that Christmas is a crucial period for supermarkets, as it brings in the highest revenues of the year.Overall, the podcast highlights the importance of careful planning and strategic decision-making for supermarkets during the Christmas season. By creating a festive atmosphere, understanding customer preferences, and managing expectations, supermarkets can maximize their sales and provide an enjoyable shopping experience for customers.QUOTES“Christmas really takes over supermarkets, doesn't it? From the moment you walk in, the aisles are transformed into a wonderland, or we say winter wonderlands. The ambiance, the festive decorations, the sense of vendors having tastings of their different products to impulse you to buy and push those revenues up during the Christmas season.”“It's the biggest revenues that any retailer or supermarket or whatever reach you are in expect from the Christmas season. You know, when you're going to supermarkets, there's organized chaos. Some people just love that last-minute chaos of being in the rush.”“Going forward into the future, I think there should be a strategic plan in terms of what first muscle, any particular period that you generate high sales, you're going to have to manage that and execute the plan the way you need to do it. Because at the end of the day, if we don't plan, then we're just playing along.”SOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 8 of Retail Checks and Balances, Kevin Spencer interviews Alan Cohen, an international speaker, public speaking coach, and author. They discuss the importance of emotional intelligence in business and how it can benefit business owners, leaders, entrepreneurs, and parents. Alan shares his expertise on emotional intelligence and explains why these skills are essential for success. Tune in to this insightful episode and discover how emotional intelligence can transform your personal and professional relationships. TIMESTAMPS[00:01:20] Importance of Emotional Intelligence.[00:07:24] The Challenge of Connection.[00:09:41] Chaos and Purpose in Leadership.[00:20:03] The Power of Storytelling.[00:23:40] Stories About Family Dynamics.[00:27:23] The Neuroscience of Storytelling.In this episode, Kevin Spencer and Alan Cohen 5talks about the importance of interpersonal relationships in the workplace, emphasizing the crucial role of understanding and connecting with others for success. The ability to interpret nonverbal cues, such as body language and facial expressions, and to read the room are highlighted as essential skills in building effective relationships.In addition, Kevin and Alan discuss the significance of emotional intelligence and empathy in developing exceptional leadership skills. They mention being brought into companies to help leaders enhance their emotional intelligence and empathy. They also believe that emotional intelligence is the key to success and that it distinguishes exceptional leaders from those who are merely competent.QUOTES“One of the things I like about emotional intelligence is it's that ability to be energized and energize the people around you.” - Kevin Spencer"The set of tools that comprise emotional intelligence are the most important skills and tools that any business owner or leader, entrepreneur or parent needs to develop and master." - Alan Cohen“I'm often brought into companies and into businesses to help leaders learn how to be more emotionally intelligent and learn how to develop empathy and all the different aspects of emotional intelligence, which really, I believe, are the keys to our success.” - Alan Cohen“The interpersonal relationships are, that's what separates people who are just good at their jobs from people who are exceptional leaders.” - Alan Cohen“So checking in with people is so important because otherwise if we're missing those cues, we're not connecting with people in a way that can create meaningful exchange.” - Alan Cohen“Sometimes we don't know how to relieve our stress or position our stress in a different way. And I think that's important by people understanding or sharing the words that you really want to hear at that point in time.” - Kevin SpencerSOCIAL MEDIA LINKSKevin SpencerInstagram: https://www.instagram.com/kspencer007/LinkedIn: https://www.linkedin.com/in/kevinspencer007/Alan CohenInstagram: https://www.instagram.com/alansamuelcohen/Facebook: https://www.facebook.com/alansamuelcohen/LinkedIn: https://www.linkedin.com/in/alan-samuel-cohen-33a7418/WEBSITERod Plus Solutions:

In episode 7 of Retail Checks and Balances, Kevin Spencer delves into the topic of customer loyalty and its importance for business success. He explores the emotional connection that keeps customers coming back and discusses the factors that contribute to brand loyalty. Drawing upon the human psyche, Kevin highlights the desire for familiarity, reliability, and positive experiences as key drivers of customer loyalty. He emphasizes the significance of building strong customer relationships and providing exceptional customer service.Tune in to learn how you can cultivate customer loyalty and set your business apart in today's competitive market.TIMESTAMPS[00:03:33] The Power of Experience.[00:07:37] Loyalty Beyond Products and Discounts.[00:11:39] Building Relationships Beyond Transactions.In this episode, Kevin Spencer emphasizes the importance of listening to customers and being ready to evolve strategies. Challenges will inevitably arise, so it's necessary to stay ahead of trends and learn as you go along. It's crucial to consider customer feedback and collaborate with the marketing team to strategize effectively. Furthermore, it is mentioned that personalization, empathy, and the human touch have a significant impact on customer relationships. Kevin emphasizes that every interaction with a customer is an opportunity to strengthen the bond between the business and the customer. By personalizing the experience and showing empathy toward the customer's needs and preferences, businesses can create a positive emotional connection that keeps customers coming back.QUOTES“In today's competitive market, customer loyalty is the secret sauce that can set your business apart.”"Sometimes it's just not about the product, but the experience.’’“Customers remember how you make them feel. Every interaction is an opportunity to strengthen the relationship between you and your customer. Personalization, empathy, and the human touch make a significant impact.”“You must come up with your own formula to reward and retain your customers. And this is why feedback is important.”SOCIAL MEDIA LINKSKevin SpencerLinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 6 of Retail Checks and Balances, Kevin Spencer welcomes Jim Roddy, CEO and President of the Retail Solutions Providers Association (RSPA). They discuss the importance of building relationships and networking in business. They also explore the role of self-checkout technology and its impact on the labor shortage caused by the pandemic. Tune in to learn more about building meaningful relationships and finding support in the business world. TIMESTAMPS[00:02:19] More Technology in Retail.[00:03:50] Self-Checkout and its Future.[00:09:26] The Power of a B2B Organization.[00:12:48] The RSPA Scholarship Fund.[00:15:11] Community Response and Scholarships.In this episode, Kevin Spencer and Jim Roddy highlight the value of getting to know people in the industry and how these connections can benefit business owners. They emphasize that business owners don't have to go it alone and that resources and support are available through associations like the Retail Solutions Providers Association (RSPA). Being part of a business organization allows individuals to tap into the knowledge and expertise of others, providing a network of people to lean on and connect with.Furthermore, Kevin and Roddy discuss the constant evolution of technology and its importance in our lives. They emphasize the need for self-taught learning to keep up with these advancements. While they are knowledgeable in the technology field, they acknowledge that not everyone has the same understanding. Therefore, it is crucial for individuals to take the initiative to learn and adapt to new technologies.QUOTES“There is that fear when online started happening, but there's no doubt that those are going to stick around and that technology is going to be a big part of not only brick-and-mortar but integrating that with any online sales.” - Jim Roddy“Fundamentally, technology is going to be at the center of retail operations.” - Jim Roddy“Everybody needs to integrate with dozens, oftentimes of partners. And that's really what we do is we really accelerate the partnerships. We accelerate their learning. And so we end up accelerating their success.” - Jim Roddy“When I talk about retail now, when I talk about RSPA from a perspective of being involved, it really shows my passion to be part of such an amazing organization.” - Kevin Spencer“I think the standard is up there in terms of even from a presentation perspective, even on the boots, they really go all out for their resellers in terms of delivering that technology and getting the knowledge to even go push that technology to our end users.” - Kevin SpencerSOCIAL MEDIA LINKSKevin SpencerLinkedIn: https://www.linkedin.com/in/kevinspencer007/Jim RoddyInstagram: https://www.instagram.com/jim_roddy/LinkedIn: https://www.linkedin.com/in/jimroddy1/WEBSITERod Plus Solutions: https://rodplussolutions.com/Retail Solutions Providers Association (RSPA): https://www.gorspa.org/

In episode 5 of Retail Checks and Balances, Kevin Spencer welcomes Jamie Nolan, CEO of the Anima Collective and a life and business coach. Jaimie shares insights about her online community for entrepreneurial women and discusses the intersection of entrepreneurship and personal development. The conversation highlights the challenges women face in the business world and celebrates their resilience and determination. Tune in to gain valuable insights and inspiration for your own entrepreneurial journey.TIMESTAMPS[00:02:05] Women in Business Entrepreneurship.[00:06:14] Shifting Mindset for Greater Success.[00:08:50] Living the Life you Desire.[00:14:47] Autism and Sensory Issues.[00:16:57] Taking Care of Your Brain.In this episode, Kevin Spencer and his guest, Jaime Nolan, highlight the idea that what we invest in our bodies, businesses, and lives is what we will receive in return. Therefore, having the right support, such as a business coach, can assist entrepreneurs in making decisions, shifting their mindset, and achieving their goals.Moreover, this episode highlights the significance of understanding and aligning personal goals with one's true desires to avoid self-sabotage. It emphasizes the need to differentiate between external goals imposed by others and internal desires. By aligning goals with true desires and establishing a strong why, individuals can enhance their motivation and commitment, reducing the chances of self-sabotage.QUOTES"Because if it's not what you really want, it's not what you desire, you will sabotage yourself every time." - Jaime Nolan"Autism, ADHD, a lot of the autoimmune disorders all fall within this kind of giant spectrum and figuring out like what is happening in the body to be able to just make them feel better can make remarkable changes." - Jaime Nolan"Because most of the time, it is that idea of whatever you're putting into your body, whatever you're putting into your business, whatever you're putting into your life is what you're going to get back at." - Jaime Nolan“Desire, it just brought back that memory to me in terms of, you know, I could achieve what I want once I know what it is.” - Kevin Spencer“Some of us in this world don't even know what it is or understand what it is to have a child that is autistic or somebody who's autistic…. That's a very important topic I think a lot of people need to be aware of.” - Kevin Spencer  SOCIAL MEDIA LINKSKevin SpencerLinkedIn: https://www.linkedin.com/in/kevinspencer007/Jaime NolanInstagram: https://www.instagram.com/jaimenolan/Facebook: https://www.facebook.com/time2byou/LinkedIn: https://www.linkedin.com/in/jaime-nolan-jn333/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 4 of Retail Checks and Balances, Kevin Spencer explores the different paths individuals take in life and how they adapt to trials and tribulations. Using the analogy of being on an expressway, Kevin emphasizes that everyone has their own path to success. He shares his own journey of starting his own company and the challenges that come with it. Kevin also discusses the importance of passion and self-gratitude in achieving success.Tune in to gain insights into personal growth and perseverance in the retail and hospitality industry.TIMESTAMPS[00:02:30] Adapting to Challenges During Shutdowns.[00:06:18] Managing Stress and Setbacks.In this episode, Kevin Spencer emphasizes the importance of effective communication in difficult situations by setting aside emotions and striving for a common purpose. He acknowledges the challenge of controlling emotional reactions, such as the desire to react aggressively when our feelings are disregarded. However, Kevin emphasizes that the ultimate goal is to move forward together.In addition, Kevin Spencer suggests that when faced with failure, it is crucial to step away from the situation when it becomes overwhelming and return to it later with a fresh perspective. This allows for reflection and analysis of what went wrong and how to approach it differently next time. By taking the time to understand the reasons behind the failure, we can learn valuable lessons and make necessary adjustments to our strategies or actions.QUOTES"I used it as an opportunity to put me on the path to be an awesome entrepreneur.""There were significant risks, but the ability to listen and understand customers and vendor partner needs proved to be the golden goose that was needed to stand tall in this awesome time of perfection.""Being a guru in my industry has taught me to be humble, as well as provoke as much thought as possible in all instances."SOCIAL MEDIA LINKSKevin SpencerLinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 3 of Retail Checks and Balances, Kevin Spencer interviews Eddie Rosell, a nutritional health and fat loss coach. They discuss the challenges of maintaining a healthy lifestyle while traveling, especially for those who are constantly on the go. Eddie shares his experience and the importance of making good nutrition decisions even in stressful situations or limited food options. Tune in to learn valuable tips on navigating the world of travel while prioritizing your well-being.TIMESTAMPS[00:02:09] Challenges of Traveling for Work.[00:04:11] Protein Options in Airports.[00:07:03] Weight Loss Journey and Transformation.[00:11:42] Eating Correctly While Traveling.[00:14:06] Flexibility in Nutrition and Workouts.[00:17:47] Small Steps for Big Impact.In this episode, Kevin Spencer with his guest, Eddy Rosell, highlight the significance of empowering individuals to make their own decisions and feel confident about their health and nutrition journey. They discuss the idea that success in this area is achieved through a step-by-step approach, starting with mastering the basics and gradually building upon that foundation. This approach is seen as a way to set people up for success and give them the confidence to make their own choices.Moreover, Kevin and Eddy delve into the challenges that executives and business owners face in maintaining their health while traveling for work. They even acknowledge that traveling for work is unavoidable for many professionals and that it can be difficult to prioritize health and nutrition while on the go. Thus, highlighting the need to prioritize health and nutrition, just as one would prioritize achieving goals in a business meeting.QUOTES“The goal is never perfection; it's always just making progress and just having awareness.” - Eddy Rosell"If your plan doesn't have space nutritionally and fitness-wise in order to improvise, then you're setting yourself up for failure." - Eddy Rosell"So, it's setting people up for success, but it's step by step, little by little, mastering the basics and then adding on and layering on top of that. And I think that that's how you end up empowering someone to make their own decisions and to feel good about their progress." - Eddy Rosell“I think that awareness of what you eat and how you manage your body is something really important.” - Kevin Spencer“And I will tell anybody that this is an amazing feeling, just losing one inch around your waist. I mean, it feels so fantastic. Some people might say it's just an inch, but it feels like 50 feet to me because of what it brings, that positive energy. And it brings that feeling of, yeah, ‘I made a goal.’” - Kevin SpencerSOCIAL MEDIA LINKSKevin SpencerLinkedIn: https://www.linkedin.com/in/kevinspencer007/Eddy RosellInstagram: https://www.instagram.com/eddyrosellfit/Facebook: https://www.facebook.com/EddyRosellFitness/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In episode 2 of Retail Checks and Balances, Kevin Spencer interviews Marcelo Muñoz, a strategic account manager with almost two decades of experience in retail. Marcelo shares his insights and expertise in handling accounts and expanding business in the US, Puerto Rico, and Florida. On the other hand, they also emphasize that personal touch and face-to-face interactions are crucial for building relationships, trust, and understanding in the industry.Tune in to gain insights into the world of retail and learn how to grow your business and succeed.TIMESTAMPS[00:03:37] Commonality in Caribbean Experience.[00:05:21] Rod Plus VIP Event.[00:09:26] AI in Self-Checkout Technology.[00:12:38] The Importance of Personal Relationships.QUOTES“Caribbean is an animal of deemed professionals, in my experience.” - Kevin Spencer“I think at the end of the day, the basics are the basics. It comes down to the people.” - Marcelo Muñoz“Especially if people in the room are competing against each other, it's difficult for them to share” - Kevin Spencer“Distribution plays a huge part still in getting those products in, being able to do the financing portion and the warehousing portion and having that ability to juggle all those brands that they represent.” - Marcelo Muñoz“We all lived in that world, and it's(Zoom) a great tool. It's facilitating this recording right now, so it's(Zoom) definitely important. But yes, meet and greets, visits to customers, and getting everybody involved on that personal level has to happen. It just solidifies that relationship right and gives that comfort level to that end user” - Marcelo MuñozSOCIAL MEDIA LINKSKevin SpencerLinkedIn: https://www.linkedin.com/in/kevinspencer007/Marcelo MuñozLinkedIn: https://www.linkedin.com/in/marcelo-muñoz-38318842/WEBSITERod Plus Solutions: https://rodplussolutions.com/

In this inaugural episode of Retail Checks and Balances, Kevin Spencer shares his excitement for launching the podcast as he aims to impart his extensive experience in the commercial, retail, and hospitality industries. With over 22 years of delivering solutions and consultancies to various businesses, Kevin aims to provide valuable content for those in this billion-dollar industry. He reflects on the diverse cultures and memorable experiences he has encountered throughout his travels and gives a glimpse of his personal interest.Tune in to learn more about Kevin Spencer’s career journey as he sets the stage for the insightful discussions to come on this podcast.TIMESTAMPS[00:02:31] Starting a Successful Company.[00:04:52] Energizing People and Building Relationships.In this episode, Kevin Spencer emphasizes the fundamental importance of achieving a healthy work-life balance. He believes that true success is not solely about setting and achieving goals, but also about maintaining a harmonious equilibrium between work and personal life.From a business standpoint, Kevin highlights the importance of relationships with customers and vendors. He emphasizes that collaborating with leading vendors and manufacturers in respective industries has provided him with the opportunity to work with knowledgeable customers who are also industry leaders. Kevin also acknowledges past mistakes but emphasizes the importance of learning from them quickly and implementing processes that benefit both their own business and their customers.Overall, this episode emphasizes that relationships are crucial from both a business and personal perspective. Cultivating and nurturing relationships can energize individuals, lead to business success, and bring fulfillment to personal lives.QUOTES“A great management team and employees complete a circle of success beyond this world”“As anyone else, we've made mistakes, but we have learned from them very quickly and have been able to implement processes that not only assisted us but also our customers at heart.”“We will define how important relationships from both business and personal perspectives are an important asset to possess. ”SOCIAL MEDIA LINKSKevin SpencerLinkedIn: https://www.linkedin.com/in/kevinspencer007/WEBSITERod Plus Solutions: https://rodplussolutions.com/