RPI Tech Connect

Send us Fan MailMost companies don't realize how much can go wrong in an ERP project before the software is even chosen.In this episode of RPI Tech Connect, change management consultant Casey Gomes shares why so many large IT initiatives fail to deliver and what organizations can do differently from the start.With 30-plus implementations under his belt, Casey walks through three principles that separate projects that stick from ones that stall: getting the right people in the room early, aligning the executive team around a shared vision, and giving the initiative a "why" that motivates people.He also makes a case for bringing in outside help before system selection and explains exactly what you're risking if you wait.If you're in the early stages of an ERP project, or about to be, you won’t want to miss this conversation. 

Send us Fan MailMost nurse scheduling problems aren't software problems—they're people problems, and it helps to have consultants who've walked in those shoes.In this episode of RPI Tech Connect, host Chris Arey sits down with Brianna Zink, Senior Director of Global Strategy for WFM at Infor, and Maria Hamberlin, Senior WFM Business Analyst at RPI Consultants—two former nurses who started their careers together at a long-term acute care hospital and now help healthcare organizations get real value out of workforce management technology.They talk about the real impact of scheduling challenges on nurses and the patients they care for, how to train teams on WFM so that adoption actually sticks and staff stop reverting to paper and workarounds, and what it takes to build lasting confidence in a system that can genuinely make their lives easier.They also share fresh takeaways from AONL, including some standout conversations and innovations that are pushing nursing and healthcare forward.Whether you're a nurse manager, a WFM admin, or just tired of scheduling headaches, there's something in here for you.

Send us Fan MailHealthcare costs keep climbing, and the systems meant to manage them are straining under the weight. In this episode of RPI Tech Connect, healthcare technology leader Brian Rosenberg returns to explore why healthcare is so expensive and where the real opportunities to bring costs down actually live. From AI-powered ambient documentation to smarter supply chain management to back-office automation, Brian makes the case that operational efficiency is the lever most healthcare organizations aren't pulling hard enough. He also shares why the conversation needs to shift away from who's footing the bill and toward fixing the underlying cost of care itself. If you work in healthcare and want a grounded, practical perspective on where to start, this discussion is for you.

Send us Fan MailAn ERP implementation has a lot of moving parts, but one of the most overlooked is who's actually looking out for you throughout the project.Your vendor brings a project manager to the table, but that person works for the vendor. In this episode of RPI Tech Connect, Deborah Kaminetzky, founder of DeFacto PM, joins to talk about what role a client-side project manager plays during an ERP project and why the difference matters more than most organizations realize.Deborah has worked both sides of the table, and brings a refreshingly honest point of view on where implementations go wrong. The conversation covers everything from how to handle workarounds your team has built, to why including more stakeholders during discovery calls can save a project down the line. If you've ever wondered whether your ERP project has the right people in the right roles, this episode offers valuable perspective on how to evaluate that. 

Send us Fan MailThe largest healthcare organizations in the country don't choose their AP automation platform by accident.  There's a reason Yoga keeps winning in that space—and it comes down to three things: how it was built, how it's supported, and how it actually uses AI. Senior Cloud Engineer Nate Dean joins RPI Tech Connect to break down what sets Yoga apart from platforms that look good in a demo but fall short in production, including a real example from that very morning that shows just how fast the team moves. If you're evaluating AP automation solutions and want to know what to look for beyond the demo, this episode is worth your time.

Send us Fan MailSwitching consulting partners mid-implementation can feel risky—but staying with the wrong one might cost you more.In this episode of RPI Tech Connect, Senior Financial Consultant Alesandro Gargano shares what the project recovery process looks like for customers who've decided it's time for a change. From the first conversation to rebuilding momentum, Alessandro explains how the right partner earns your trust, works with your team, and gets things moving again.If your implementation has stalled and you're not sure what to do next, this episode is a good place to start.

Send us Fan MailThe results are in—and year three tells a much bigger story.In this episode of RPI Tech Connect, we break down what we’re seeing in our third annual State of the Infor Community Survey, including a closer look behind the headline numbers.Cloud activity has accelerated in a big way. AI experimentation is everywhere, though enterprise adoption tells a more measured story. Reporting satisfaction is up and interestingly, the organizations using multiple tools seem to be the most content with their approach. Meanwhile, testing is still largely manual, and payroll modernization continues to trail behind as 2030 gets closer.Nothing in this year’s data feels chaotic but rather is deliberate. Organizations are moving just not all at once, and not all in the same direction. It’s part of the reason why we conduct this survey each year and the results from this edition point to the need to collaborate collectively.If you’re part of the Infor ecosystem, this episode is a candid look at where things stand right now and where they’re trending.

Send us Fan MailERP projects succeed or fail based on how they are managed, not the software itself.In this episode of RPI Tech Connect, RPI PMO Director Theresa Nelson explains what most organizations are not told before starting an ERP implementation. She discusses the project management decisions that determine ERP success, including leadership alignment, communication planning, risk tolerance, and methodology selection.Theresa breaks down why waterfall remains the dominant ERP project management approach, how agile methods fit into ERP work, and why highly integrated systems require structured planning and phased testing. The episode also explains the role of unit testing, system integrated testing, and user acceptance testing in reducing risk before go live.To make those concepts relatable, Theresa draws a parallel between ERP project management and parenthood, explaining how prioritization, critical path, and knowing which things you cannot drop are essential in both.Listeners will learn what causes ERP projects to go off track, how strong project managers identify issues early, and what organizations should look for when selecting an ERP implementation partner.

Send us Fan MailWith so many technology events competing for attention and tighter budgets shaping attendance decisions, choosing the right events in 2026 matters more than ever.In this episode of RPI Tech Connect, Michaela Fallon, CMO at RPI, and Adam Luff, VP of Product Solutions at Infor, return to break down how customers should think about the evolving event landscape. The conversation spans local user groups, large scale conferences like Infor Connect, industry focused community events, and RPI led Bootcamps and training sessions.Together, they discuss why in-person events are regaining momentum, what makes smaller and more intimate gatherings so valuable, and how different event formats serve different audiences, from daily system users to executive leaders. The episode also explores the growing importance of peer-to-peer learning, hands-on training, and authentic connection in a market crowded with virtual noise.If you are planning your 2026 event calendar, this episode offers a practical framework for deciding where to invest your time and why showing up in-person still delivers meaningful value.Check out upcoming events, including Infor Connect 2026 and RPI’s CloudSuite 101 Bootcamp.

Send us Fan MailPredictions are only useful if they help people make better decisions. In a complex ecosystem like Infor CloudSuite, looking ahead is less about guessing the future and more about giving the community a shared point of reference. When customers and partners understand what pressures are building, what capabilities are maturing, and where momentum is forming, they are better equipped to plan, invest, and move forward together.In this season three kickoff episode of RPI Tech Connect, Chris Arey is joined once again by Keith Wayland for their annual predictions conversation, a tradition that has become a reliable guide for the Infor community. Keith shares what he sees shaping 2026 and why these shifts matter for organizations at different stages of their CloudSuite journey.The discussion covers the next wave of CloudSuite migrations driven by the 2030 end-of-life timeline, how this second phase differs from earlier implementations, and what organizations should consider as they plan timing and resources. They also explore how AI adoption is moving beyond experimentation through Infor Velocity Suite, along with why renewed energy around user groups and in-person events could play a meaningful role in how the community collaborates going forward.If you are navigating CloudSuite decisions, preparing for what comes next, or simply trying to stay aligned with the direction of the Infor ecosystem, this episode offers practical perspective on what to watch in the year ahead.

Send us Fan MailERP selection can feel like a straightforward software purchase, and in a way it is, as long as you are confident you are selecting the right system. And therein lies the problem. Too often, organizations default to recognizable brands, lean on informal recommendations, or build massive requirements lists that do not actually support a clear decision. After all, ERP system selection is a long-term commitment that shapes operations, reporting, and decision-making for years.In this episode of RPI Tech Connect, Chris Arey speaks with ERP selection consultant Corinna Friebel-Fohrholz (joining from Germany’s highly competitive ERP market) about how to approach selection with more discipline and better outcomes. They cover the most common missteps, how to clarify decision criteria early, and how to focus requirements on what truly differentiates the organization, including industry-specific needs, regulatory considerations, and future growth plans.The conversation also walks through a practical way to move from a long list to a manageable shortlist, structure vendor demos around consistent real-world scenarios, and involve users appropriately while keeping decision ownership clear.If you are preparing to evaluate ERP options, this episode offers a grounded framework for choosing with confidence and avoiding costly surprises later.

Send us Fan MailERP success often happens quietly. When the system runs smoothly, it blends into the background, even though the journey to get there is full of effort, decisions, and change. In this episode of RPI Tech Connect, ERP advisor Cindy Vindasius joins to discuss how teams can bring those wins to the surface.Cindy shares real-world stories about why preparedness is rarely what people think it is, why "Phase Zero" work creates the foundation for everything that follows, and how experience, resources, and process shape the outcome of every ERP initiative. She also dives into the people side of transformation, from navigating resistance to recognizing the small, meaningful victories along the way.If you are planning, leading, or supporting an ERP project, this conversation will help you understand how to make success visible, appreciated, and shared across your organization.

Send us Fan MailAfter strong listener feedback on our first look at the Infor Velocity Suite, we’re back to dig deeper into how organizations are putting it to work.In this episode of RPI Tech Connect, RPI Partner Richard Leigh Stout returns to discuss real-world use cases of process mining and automation—the Velocity components delivering the most immediate value for CloudSuite users. Stout shares how these tools enhance discovery, support continuous improvement, and go far beyond the idea of Velocity as just an AP automation solution.The conversation also looks ahead to AI agents and the evolving role of intelligent automation in ERP. If you’re wondering where to start with Velocity Suite or how to build momentum in your optimization journey, this one’s for you.

Send us Fan MailEvery organization has heard the horror stories. ERP projects that spiral out of scope, stretch budgets, and leave teams questioning the value. But the great ones? They look quite different. In this episode of RPI Tech Connect, Nick Foy of Silverdale and Melissa Olson of RPI share what makes ERP projects successful and how consultants and clients can get there together.They explore the mechanics of real success: clear processes, the right tools, full adoption, and ongoing accountability. The conversation also dives into the human side of implementation—how to handle scope challenges, set honest expectations, and rebuild trust in an industry that’s lost it. Nick and Melissa share lessons from years of ERP “rescue missions,” what they’ve learned about transparency and pricing models, and why the best projects are always built on shared ownership.Whether you’re leading digital transformation or planning for one, this episode offers a candid look at how to turn complex ERP initiatives into lasting success stories, and what every great project has in common.

Send us Fan MailTwo decades ago, federal law enforcement officers had to line up at shared terminals just to check their timesheets. Today, with Infor Workforce Management, those same tasks happen instantly on a phone. Brett Taylor, Senior WFM Consultant at RPI, joins host Chris Arey to trace that transformation and explain why modern WFM is becoming a game-changer for police, first responders, and other types of law enforcement.From the early days of WorkBrain to the cloud-based, mobile-first platform Infor offers today, Brett shares how WFM helps agencies handle complex pay rules, union agreements, and 24/7 scheduling demands, all while reducing errors and improving morale. He also breaks down strategies for winning leadership and frontline buy-in, managing change effectively, and embracing continuous adoption for long-term success.If your organization is considering workforce management, or you’re already invested in the Infor ecosystem, this conversation will give you a front-row look at what’s possible.

Send us Fan MailPublic sector organizations face unique challenges when it comes to managing expenses. Strict regulations, heavy approval chains, and lingering paper-based processes often slow down reporting and create frustration for employees and auditors alike.In this episode of RPI Tech Connect, XM Consultant Rich Mitchell highlights the roadblocks that keep governments, universities, and other publicly funded institutions from modernizing, and how digital solutions can help.Stick around as we discuss strategies for easing the transition away from paper, designing workflows that prevent mistakes, and building confidence in automated controls. Using Infor XM as a central example, we also examine how the right system can reduce audit risk, simplify compliance, and cut approval times without sacrificing oversight.If you're considering a more modern expense management solution, you won't want to miss this episode.

Send us Fan MailMoving to the cloud is exciting, but it’s also a big lift. And the way you prepare shapes how successful the project will be. That’s the focus of this episode of RPI Tech Connect, where host Chris Arey sits down with Ken Foley, VP of the Infor Practice at RPI, to talk through the prep work that makes all the difference once a migration kicks off.They dig into the questions every team should ask early, from figuring out what functionality you really need, to deciding between a phased or big bang rollout, to planning how data and tenants will be handled along the way. Ken also shares stories from real projects, lessons learned, and practical advice to help you head into a cloud implementation with confidence.If you’re considering a move to the cloud or your project is already underway, this conversation is a roadmap for starting smart and finishing strong.

Send us Fan MailHealthcare has no shortage of data—but using it to actually improve patient outcomes is another story. In this episode of RPI Tech Connect, John Lynn, founder of Healthcare IT Today, explains why better data governance is the missing link.From staffing and supply chain to finance and HR, John shares how back-office data directly shapes the patient experience. He and host Chris Arey also explore the rise of AI medical scribes, the challenges of interoperability, and what separates organizations that just put out fires from those that build lasting change.

Send us Fan MailIn this episode of RPI Tech Connect, host Chris Arey speaks with Rebecca Hielke from the University of Maryland Medical System (UMMS) and Donny Phillips of Vault Verify about how UMMS tackled a frustrating, time-consuming employment verification process—and turned it into an automated, efficient workflow with real-time visibility.With help from RPI, UMMS successfully integrated Vault Verify with its newly implemented Infor CloudSuite ERP, creating a smart, API-driven solution that reduced manual effort by more than 50% and set the stage for even broader ERP success.Whether you're exploring ways to modernize HR operations or curious how UMMS made the leap from manual process to measurable impact, this conversation is a must-listen.

Send us Fan MailTesting should be treated as more than just a checkbox activity. It plays a critical role in the success of an ERP implementation, fosters greater user adoption, and supports the onboarding of new team members. In this episode of RPI Tech Connect, Principal Technical Consultant Jeremy Stoltzfus returns to the show to discuss the often-overlooked discipline of test management in ERP projects.From building test scripts that reflect real business processes to ensuring training and readiness post go-live, Jeremy explores how RPI’s structured approach supports long-term success. He also introduces Dokimi, RPI’s proprietary test management solution—purpose-built to centralize and streamline everything from test script development and sequencing to assignment, tracking, and issue resolution.Whether you’re planning an ERP cloud migration or simply need a better way to manage ongoing updates, this conversation reveals how smart test management strategies—and tools like Dokimi—are transforming how organizations plan, execute, and evolve their ERP environments.

Send us Fan MailThe healthcare industry is at a crossroads. Staffing shortages, supply chain bottlenecks, and fragmented systems are driving up costs and driving professionals to burnout. But smarter technology could be the antidote.In this episode of RPI Tech Connect, longtime healthcare tech leader Brian Rosenberg joins the program to explore how AI and ERP systems—like Infor’s new Velocity platform and RPI’s own Yoga—are reshaping everything from patient scheduling to invoice processing. Tune in for a candid discussion on why providers see tech as a “necessary evil,” how ambient AI is giving doctors back their time, and why continuous improvement—not just go-live—must be the goal. Whether you're on the front lines of care or behind the data curtain, this episode offers insights on building a smarter, more sustainable future for healthcare.

Send us Fan MailInfor users often face challenges throughout the financial reporting process—from static exports and clunky report building to broken formulas and endless spreadsheet wrangling. In this episode of RPI Tech Connect, host Chris Arey is joined by Chris Gordon, RPI’s Finance Practice Manager, and Mike Wiley, Senior Product Manager at insight software, to talk about a better way.They explore how Spreadsheet Server brings real-time, drillable data directly into Excel, transforming financial reporting into a faster, more accurate, and far less frustrating process. You’ll hear about practical use cases, automation capabilities, and upcoming enhancements like browser-based dashboards and cloud file storage.If you’re looking to streamline your reporting in Infor, this episode is a must-listen.

Send us Fan MailIn this episode of RPI Tech Connect, Dan Farruggio and Juan Menendez unpack the biggest insights from the 2025 GHX Summit. With decades of combined experience in healthcare supply chain, Dan and Juan break down key challenges discussed at the event, including data quality, training effectiveness, and testing strategies. Plus, they explain why bringing supply chain to the table early in ERP decisions can make or break long-term success. Whether you're navigating a CloudSuite rollout or just trying to manage your item master, this episode offers real solutions for building resiliency in your supply chain.

Send us Fan MailJoin RPI Principal Technical Consultant Jeremy Stoltzfus as he discusses the biggest takeaways from this year’s Infor Connect conference in Dallas. From deep dives into the Velocity Suite and the latest in reporting enhancements to improved user experience upgrades and GenAI applications for frontline workers—this episode covers it all.Whether you're already on CloudSuite or planning your migration, this conversation highlights the tools, strategies, and innovations shaping the path to cloud excellence. Don’t miss this insider look at where Infor is headed next.

Send us Fan MailIn this episode of RPI Tech Connect, host Chris Arey sits down with Myles Coates, Cloud Engineer and “solutions expert” on the Yoga team at RPI Consultants. Together, they discuss the overwhelming landscape of enterprise software and explore how Yoga Flexible Software is cutting through the noise with AI-driven, tailor-fit solutions.Myles shares real-world examples, from automating vendor alias recognition to processing over 100 million documents with custom classification models—and shows how Yoga listens, learns, and evolves with its users. You’ll also get a glimpse into how customer feedback directly shapes product features and why “flexibility” isn’t just a tagline, but a core philosophy.Whether you’re a tech leader or just software-curious, this conversation offers a sharp look at what modern enterprise solutions should be doing with AI.

Send us Fan MailIn this episode of RPI Tech Connect, Chris Arey and Richard Leigh Stout take a grounded look at Infor’s newly released Velocity Suite, what it actually is, what problems it aims to solve, and the type of value organizations can expect to experience with the new solution.From process mining and automation tools to embedded GenAI, they explore how Velocity might help close the ERP “value void” that many organizations face post-go-live. But with any emerging solution, there’s nuance: what’s real, what’s possible, and what’s still to come? If you're live on the cloud and wondering what to do next, this is your honest roadmap to making the most of Infor’s latest release—without the fluff.

Send us Fan MailIn this episode of RPI Tech Connect, Melissa Olson, RPI's Director of Infor HCM Solutions, returns to the pod for a candid conversation about one of the most important workforce transformations of our time: the shift from job titles to a skills-based economy.Tune in as she offers insights into how AI is reshaping the way we work, what employees can do to stay relevant, and how organizations can support upskilling without losing the human element. Melissa offers practical advice on self-advocacy, identifying transferable skills, and using AI tools like ChatGPT, Claude, and Perplexity not just to survive the shift, but to lead it.Whether you’re adapting to new tech, rethinking your role, or guiding a team through change, this episode will inspire you to approach AI and the future of work with a fresh perspective.

Send us Fan MailBefore you sign the contract or assign resources, there's one thing every ERP project needs, a health dosage of due diligence. In this episode of RPI Tech Connect, we sit down with Senior Project Manager Laura Vela to break down the most common missteps organizations make when kicking off ERP initiatives, as well as steps on how to avoid them.From misunderstood functionality to gaps in vendor scope, Laura walks us through five key areas to get right from day one: contracting, governance, resource planning, vendor management, and budget protocols.Tune in to hear real-world success stories and leave with practical steps you can take today to set future projects up for success.

Send us Fan MailManaging hybrid project teams comes with unique challenges—but with the right strategies, you can optimize both on-site and remote collaboration for success. In this episode of RPI Tech Connect, Senior Project Manager Spencer Lefevre returns once again to discuss how to go about managing different teams to ensure ERP projects stay on track.In this episode, Spencer breaks down best practices for balancing team dynamics, communication, and productivity. Tune in as he explains which project phases benefit most from in-person engagement, like kickoff, testing, and training, and where remote work excels. Find out exactly how to approach your next project and ensure stronger project outcomes.

Send us Fan MailWhat’s the latest pulse on the Infor community? In this episode of RPI Tech Connect, RPI Partner Richard Leigh Stout breaks down the top five takeaways from our second annual State of Infor Community Survey. From increasing confidence in CloudSuite to the ongoing push for process optimization, reporting improvements, and the persistent training gap, we uncover what’s driving change in the Infor ecosystem.Plus, we explore the growing anticipation for AI and what it means for the future workforce. Tune in for our exclusive Infor customer experience insights and how they could affect your business.

Send us Fan MailStaying compliant with the Affordable Care Act’s Employer Mandate is essential to avoiding costly penalties. And with the approaching 2024 deadlines looming, the stakes are high for ensuring compliance. But how exactly can organizations ensure they’re on the right track?In this episode of RPI Tech Connect, ADP's Senior Client Experience Consultant Wendy Delgado-King, breaks down key ACA compliance strategies for mitigating risk. Wendy shares real-world examples of compliance missteps, success stories, and practical guidance for navigating IRS penalties like Letter 226J.Tune in now and tackle the upcoming ACA reporting season with confidence. 

Send us Fan MailIn this episode of RPI Tech Connect, RPI's Michaela Fallon and Infor's Devin Sheppard break down the 2025 event landscape, from Infor’s marquee events—Connect, focused on the services industry, to Velocity, which spans all of Infor's respective industries, including manufacturing, fashion, and distribution.They also highlight RPI-hosted events, including hands-on Bootcamps and interactive Lunch & Learns, designed to deliver real value. Whether you’re seeking industry-specific insights, networking opportunities, or expert-led training, this episode will help you find the right events to learn, grow, and connect in 2025.

Send us Fan MailIn this episode of RPI Tech Connect, Adam Luff, Infor's VP of Healthcare Consulting, shares how ERP solutions are transforming healthcare beyond the back office. Join us to find why advanced ERP tools can enhance workflows, optimize staffing, and improve clinical efficiency to deliver better patient outcomes. From using AI to predict ER demand to training internal talent, we discuss real-world examples of ERP driving impactful change in healthcare. Plus, see how healthcare can improve the patient experience by learning from other service-based industries like airlines.Tune in now to learn how technology is bridging the gap between operations and bedside care. All that and more on this episode of RPI Tech Connect. 

Send us Fan MailSeason 2 of RPI Tech Connect kicks off with our highly anticipated annual predictions episode. Host Chris Arey joins RPI's Managing Partner, Keith Wayland, to reflect on last year’s forecasts, explore broader ERP trends, and unveil their top predictions for 2025. From industry-specific ERP adoption to the continued rise of Workforce Management and the game-changing potential of Yoga Software for AP automation, this episode delivers insights and strategies to help you prepare for the year ahead.Keith offers advice for navigating 2025’s challenges and opportunities. Tune in now to start the new year with clarity and confidence!

Send us Fan MailUnderstanding when to consult and when to train is key to achieving long-term success in your organization.In the latest episode of RPI Tech Connect, Principal Consultant Cailen Myers shares insights on how organizations can navigate the decision between consulting and training for ERP project success. Tune in as Cailen discusses the key differences, how to assess which approach is best for your needs, and provides real-world examples to help you choose the right path for your team’s success.

Send us Fan MailThe IV fluid shortage is putting healthcare supply chains to the test, challenging hospitals to adapt while maintaining patient care. In this episode of RPI Tech Connect, Principal Supply Chain Consultant Stephanie Marquez explores the causes of the shortage, its impact on healthcare operations, and how facilities are managing the crisis. Learn how Infor SCM tools like Inventory Intelligence enhance visibility and predictive ordering, along with proven strategies from RPI’s Consultants to help mitigate disruptions.

Send us Fan MailIn the final installment of our "Cloud Horizons" series, we're exploring the drivers pushing K-12 institutions toward cloud technology. Join us as we sit down with Bob St. Ledger from Infor and Rick Laneau from Hillsborough County Public Schools, an RPI client, to uncover firsthand the impact of cloud technology on the education sector.Hear directly from Rick about Hillsborough’s journey to the cloud and how this transformation is meeting their unique needs, from streamlining operations to addressing resource constraints. Find out the advantages of the cloud for K-12 and how RPI’s guidance has supported a smooth transition, empowering Hillsborough County Public Schools to thrive in today’s evolving educational landscape.

Send us Fan MailIn this episode of RPI Tech Connect, host Chris Arey and guest Jeremy Stoltzfus recap the Infor Velocity Summit, discussing key innovations and insights from the event. They explore the significance of Gen AI in ERP systems, the capabilities of the Mongoose development platform, and the introduction of process mining tools. The conversation emphasizes the importance of leveraging new technologies for improved business processes and the need for strategic knowledge transfer to clients.

Send us Fan MailManaging diverse workforces in the public sector comes with a unique set of challenges—ranging from handling complex employee schedules and roles to ensuring compliance with labor laws, union agreements, and overtime rules. In this episode of RPI Tech Connect, we're taking a closer look at how Workforce Management (WFM) solutions can tackle these issues by streamlining scheduling, improving productivity, and enhancing employee engagement. Join RPI’s Senior WFM Director, Randy Ellsworth, as he offers insight into the critical impact of WFM, share real-world use cases, and discuss best practices for successful implementation. Tune in to learn how effective WFM can transform the public sector’s approach to managing workforce dynamics.

Send us Fan MailThe recent CrowdStrike outage made history when over 8.5 million Microsoft operating systems crashed worldwide.This incident, caused by a faulty security update, is just one of many potential risks that could prompt disaster across ERP and other software systems. It illustrated a significant point—disaster recovery preparedness matters.In the latest episode of RPI Tech Connect, Senior Technical Consultant Siva Ramamurthy explains how to craft an ERP disaster recovery plan and discusses real-world situations like CrowdStrike’s outage, as well as challenges faced by organizations in the services industry.

Send us Fan MailIn part two of our Cloud Horizons series, we explore the unique challenges currently facing water utilities. Joined again by Infor public sector experts Bob St. Ledger and Bob Benstead, we discuss how cloud technology is addressing these issues, such as aging infrastructure, cybersecurity risks, and workforce shortages.This segment highlights the need for infrastructure investment and navigating high costs, while also emphasizing compliance with regulations like California’s AB 1668. In addition, Bob St. Ledger and Bob Benstead share how modern solutions like Infor CloudSuite provide vital tools for data management, AI-driven analysis, financial stability, and workforce management.Tune in to learn how Infor CloudSuite is helping water utilities meet increasing regulatory requirements, avoid penalties, and ensure long-term financial stability. 

Send us Fan MailIn this episode of RPI Tech Connect, we're exploring the renewed partnership between RPI and Hyland, and discussing how this collaboration is set to enhance content process automation with AI. Joined by Hyland's Associate Vice President Eric Miller and RPI’s CPA Practice Director Chad Tucker, the session covers Hyland's evolution, the strategic importance of this partnership, and how AI is shaping the future of content management. Tune in to discover how these industry leaders are driving innovation and learn their insights on navigating the modern AI landscape.

Send us Fan MailIt's a common challenge many organizations face when implementing new ERP software: how to balance the heavy lift of developing a future-state system while keeping day-to-day operations running smoothly. On this episode of RPI Tech Connect, we're joined by RPI's Senior Project Manager Spencer Lefevre, who shares his insights on how to balance operations and ERP project development.With an extensive background in IT and project management, Spencer discusses the complexities involved in new system implementations, and the importance of having a dedicated project manager on the engagement. Tune in as he explains how a PM can help manage resources efficiently, ensure the right tasks are assigned to the appropriate teams, and adapt to the evolving needs of the project.Whether you're in the midst of an ERP implementation or planning for one, this episode provides valuable advice on navigating the challenges of keeping the lights on while building for the future. Join the conversation now and learn how to avoid common pitfalls to ensure your project stays on track.

Send us Fan MailThere's been a critical shift in local government to embrace cloud technology. But the change in mindset didn't happen overnight. In this episode of RPI Tech Connect, Infor's Senior Director, Public Sector Strategist Bob St. Ledger, and Vice President of Public Sector Planning Bob Benstead discuss the happenings of city and county governments, the imperative to prioritize community needs, and the reasons behind the move to modern cloud infrastructure.Listen in to discover the benefits of cloud technology, from improved security and resource efficiency to the ability to attract and retain younger workforces. Plus, find out how Infor is at the forefront of delivering value through ERP solutions tailored for the public sector. Hear real-world examples of successful cloud transitions, and gain valuable advice on securing executive sponsorship and setting realistic goals for your own digital transformation.Whether your migration to the cloud is years away or you're currently in the system selection process, this episode offers insights on the future of local government operations and may influence how you go about your digital transformation.

Send us Fan MailIn this episode of RPI Tech Connect, we explore how healthcare workforces are tackling current challenges with the help of solutions like Infor Workforce Management (WFM).Join us for a discussion focused on exploring why issues of labor shortages and burnout are affecting healthcare. Plus, learn how tools like Shift Bidding and Self-Scheduling can preserve and strengthen healthcare workforces. Joined by special guests Brianna Zink, Sr. Director of WFM Product Strategy at Infor, and Max Fisk, Principal WFM Consultant at RPI, tune in to find out strategies for optimizing healthcare workforces and enhancing staff satisfaction.

Send us Fan MailWelcome to RPI Tech Connect! For today's segment, we're exploring supply chain management (SCM) best practices for cloud migration as Infor's 2030 on-premise support cut-off approaches. Today's guest, Stephanie Marquez, Principal SCM Consultant at RPI, shares insights on the importance of pre-planning, key SCM initiatives to prepare for the transition, and the value of process optimization and data standardization.If you're looking to future-proof your SCM strategy and ensure a seamless migration to the cloud, this episode is packed with valuable insights to help you prepare for your journey.

Send us Fan MailIn this episode of RPI Tech Connect, RPI Partner Stephanie Kowal shares the major highlights from Infor Connect 2024. The conference, known for its focus on innovation and connectivity, provided details regarding several key trends and updates, including the increasing role of AI in ERP, emphasizing user needs, streamlining end-to-end processing, and the importance of connection.Tune in to find out how Infor is leveraging AI to enhance job performance, improve the user experience through tailored interfaces, and introduce exciting new tools like Integration Architect and process mining.Whether you were able to attend the conference or not, this is a session you won't want to miss if you're looking for a concise recap of the 2024 Infor Services Connect conference.

Send us Fan MailSo, your organization has gone live on the cloud. Congrats! Welcome to the critical phase post-cloud ERP implementation, known as "Day 2." While going live on the cloud definitely requires celebration, it's also a time to reassess your systems and identify opportunities for improvement.In this episode of RPI Tech Connect, we're joined by Program Manager Brian Luttrell. Brian sheds light on the significance of this phase, emphasizing the need for ongoing optimization and continuous improvement. Join us as we discuss the establishment and role of a continuous improvement team, methods for prioritizing feedback, and resources available to aid organizations in maximizing their CloudSuite experience.Through Brian's insights and expertise, listeners gain valuable advice on navigating the complexities of transitioning from on-premise to the cloud. Join Chris and Brian as they unravel the strategies for success in the post-go-live phase of cloud ERP implementations.

Send us Fan MailEmployee engagement is all the buzz these days and for good reason. With data, analytics, and a steady pulse on your teams, companies can identify areas where engagement is thriving and lacking. Stick around to discover actionable steps you can take today to drive engagement and create a work environment where individuals feel valued.

Send us Fan MailERP implementations are technical in nature, but because of how disruptive they are for business users, they're also people projects. To help organizations manage the people-side of ERP projects, we're diving into the crucial world of change management.In this episode of RPI Tech Connect, join RPI's Sarah Concannon and Daniel Jenab for an exploration of what change management entails and why it holds such significance in determining ERP project success. Daniel and Sarah will share real-world stories from the road of consulting and the power change management has on increasing user adoption, minimizing project setbacks, and improving processes. Tune in as we identify practical strategies for embracing change effectively.