Running A Little Late

In this week's episode of Running a Little Late, host, Jena Berenberg explores how great businesses handle client complaints, what not to do, what to do and how you handle client complaints give people the first impression of your business. If you're ready to strategize how to handle complaints in your business or working with your team on taking more ownership, set up a complimentary clarity call with Jena or visit her website to explore more. Jena recommends Boulevard as the best business management software you can use to scale your salon or spa and manage your clients. Visit their site, schedule a demo and learn how BLVD can help your business today. Running a Little Late will be taking a two week break and will be back with its next episode on May 12th 2026.

In this week's episode of Running a Little Late, host, Jena Berenberg explores reasons that you might have a high turnover in your salon, spa or beauty business. She explores several considerations to ensure your business is attracting and retaining the right employees. For more support in this specific work in your business, visit Jena's consulting and coaching website, Kinfolk Rising and set up a complimentary clarity call to explore how the right support might be just what your business needs to thrive. If you are exploring options for the right booking software fit for your salon, spa, or wellness business, Jena recommends BLVD as the one stop business management stop for all things operations and booking. Schedule your complimentary demo today.

In this week's episode of Running a Little Late, host Jena Berenberg discusses what she believes is arguably the most important five minutes of any salon and spa owner's day. To purchase the thumb ball she mentioned in today's episode, visit this link. To schedule a free clarity call with Jena to explore how to implement some of these frameworks into your business, visit this link.

In this week's episode of Running a Little Late, host, Jena Berenberg talks about how to prepare for an exit out of your salon, what it takes to make your salon or spa appealing to a prospective buyer and the things that you should get into place now before even considering a sale. She builds on her articles in American Salon and Salon Today where she discusses the emotional aftermath of what happens after you sell your business. To inquire more about Jena's work as a salon and spa leadership strategist and consultant, visit her website here. To explore Jena's work as a salon and spa business broker with Salonspa Connection, set up a clarity call with her to explore next steps. To explore the business management software Jena recommends to all of her clients, visit BLVD here.

In this episode of Running a Little Late, Host, Jena Berenberg draws on her viral theory, "The Second Service." Most people in the salon and spa industry think they are providing just one service. They are wrong. There are always two. Tune into the episode to hear about the second service. After you finish the episode, if you'd like to continue your work regarding "The Second Service" theory, grab Jena's FREE self guided business audit. Lastly, if you're needing to improve your sleep and start running your business while being well rested, check out Promeed's Silk Sheet Sets and use code PM20 through April 10th 2026.

In this week's episode of Running A Little Late, host, Jena Berenberg discusses what she's been noticing happening in the workforce, specifically with hiring that is rather alarming. Tune in to hear her take on whats going on, what matters and how to be shift the way you are leading to attract the right talent. For additional support in building a clear and effective recruitment, interview and hiring system in your own salon or spa, visit Jena's website and schedule a free clarity call to see how she can help. To explore Hootsuite and how their software can help you spend less time on social media and more time with client's, visit their site here.

On this week's episode of Running a Little Late, Jena hosts special guest, Myra Aviles, licensed Esthetician, sugaring guru, and founder and director of the SWWON Summit- a hair removal summit happening in San Diego, California on September 19th and 20th of 2026. Jena and Myra talk all things hair removal and what to expect at the Summit. This is the must-attend hair removal professional event of the year, packed with hands on education, business training, classes, vendors, and events that will build long-lasting career connections. For more information about Myra, visit her instagram page here. If you're interested in learning sugaring independently, or having training within your salon or spa, explore her sugaring academy here. We hope to see you all at the event in September! For more information on Jena and her company, Kinfolk Rising, visit her website here. To save 25% on Epicuren products on March 17th, use this link and enter the code LUCK25. To explore Jena's favorite business management software, visit the link here and register for a demo to see how it can completely transform the way your salon or spa is operating. Thank you for tuning in to this week's episode!

On this week's episode, Jena draws on her article published in American Salon, where she explores the grief and identity loss she experienced after she sold one of her salons. If you have or are considering selling your salon, schedule a clarity call with Jena. She can help you begin the conversation around your "why" behind selling and what practical steps are needed to prepare to list and prepare for life afterwards. Are you exploring professional skincare or body care lines to bring into your salon or spa? After nearly two decades of both using it personally and partnering professionally, Jena recommends exploring everything that Epicuren has to offer. Join Jena on next week's episde as she hosts Myra, Aviles, founder of the SWWON Summit- The Epilation trade show coming up in San Diego in September 2026.

In this episode of Running a Little Late, host, Jena explores what happens when an employee leaves your salon or spa and takes the clients with them. Some might regard her take as an unpopular opinion, but she explores a fresh take on how to handle the departure and different steps owners can take to safeguard the future of their businesses. To strengthen your salon or spa's culture and safeguard it's future, schedule a complimentary clarity call to discover how a little extra support can elevate your current business. Jena recommends this business management software to all of her clients. See what all of the hype is about.

On this week's episode of Running a Little Late, Jena draws on her article, recently published in the Feb 2026 issue of Professional Beauty . She explores her own experiences with burnout and nervous system dysregulation as a salon owner and offers practical guidance and actionable insights on how to begin leading from a place of empowerment. If you're a leader or salon/spa owner experiencing dysregulation and burnout in your own business, Jena invites you to reach out or schedule a complimentary clarity call to discuss how working together can help restructure how you are leading. If you are marketing and advertising your salon or spa using social media and it's quietly becoming your second full time job, Jena recommends exploring Hootsuite- a software that helps you streamline your social media across all platforms, so you have more time to focus on running your business and less time managing social media from your phone. For all other information about Jena and her company, Kinfolk Rising, visit her site.

Is connection gone from our industry? Tune in to this week's episode of Running a Little Late as we dive into conversation with industry leader, Radha Schwaller of Bliss Alchemy. Jena and Radha discuss compassionate leadership, community, consent and weaving nervous system regulated journeys into your businesses. Want to deepen the conversation? Join them for their co-led, 3-part workshop beginning in March: Compassionate Leadership for Spa and Wellness Professionals. Click the link for details and registration. Are you interested in upgrading your salon or spa software? Want more robust and user-friendly features to lead your business from a place of data, not emotion? Explore Jena's recommendation of BLVD, today. Want to dive deeper into the work Jena is doing within her company, Kinfolk Rising? Set up a complimentary discovery call to explore how she can help you in your business today.

Opening my first salon didn’t start with a business plan or investors, it started with a walk around the block, a “For Rent” sign, and a whole lot of confidence I hadn’t yet earned.In this first episode, I share the story of opening my very first salon in the United States and the lessons I learned the hard way; from underestimating costs, to doing everything myself, to pushing through the discomfort and starting small. This episode isn’t about regret. It’s about context. About the things we don’t know yet and how not knowing them sometimes gives us the courage to begin.If you’re a salon, spa, or wellness professional navigating growth or just beginning, this conversation is for you.Jena Berenberg is a licensed Esthetician, artist, speaker, published writer, former multi-business owner and leadership coach for salon, spa and wellness professionals. For more information, visit her website.

New episodes drop every Tuesday.