Sitting with Sue - insurance questions answered

In this short episode, Sue Taylor addresses the concerns students have when transitioning from the certificate level to the diploma level in their CILA exam journey. She explains how the diploma represents a natural career progression for loss adjusters, emphasizing the importance of applying principles learned rather than simply reciting them. Key recommended reading material and syllabus topics are outlined. Sue also introduces courses and resources available on her website to help with exam preparation and revision. 00:00 Introduction to the Diploma Level00:52 Understanding the Diploma Exam Structure01:59 Essential Reading Materials03:04 Overview of the Syllabus04:23 Legal Aspects and Acts to Know05:25 Creating Your Revision Plan06:07 Additional Resources and Courses07:01 Final Tips and Good Luck  Links to relevant Sitting with Sue Podcasts  How to Approach Catastrophic Injury Claims https://youtu.be/U3ctuEJQXrMNavigating Personal Injury and Claims and Insurance Law https://youtu.be/5R-gyS9RsOoWhen Disaster Strikes Managing Surge Events https://youtu.be/P-FakOvKduQFire and the Immediate Aftermath https://youtu.be/z4O_yB3QteU Details of my revision courses  for CH1,2,3, and 4 are available at www.suetaylor.co.uk together with courses on Contract Law, Statute and Tort and Exam Hints and Tips  Disclaimer The content used in this video is intended for educational and informational purposes only and does not constitute, is not intended to provide and should not be construed as formal advice on any of the subject matters discussed. All rights to the images, music clips and other materials used belong to their respective owners I do not claim ownership over any third party content Visit my website at www.suetaylor.co.uk

Understanding the Complexities of Business Interruption Insurance when considering the adequacy of Indemnity Periods with Rob FordIn this episode of the Sitting With Sue Insurance: Questions Answeredpodcast, Sue Taylor speaks with Rob Ford, a Business InterruptionSpecialist from Sedgwick. They discuss the limitations of the 12-month maximum indemnity period for business interruption (BI) insuranceand delve into the various stages and external factors that can affect thetimeline and efficacy of BI claims. Key takeaways include the importance ofa robust business continuity plan, understanding all phases from post-incident to post-reinstatement, and the critical need for extended indemnityperiods. Rob also provides insights to help businesses better prepare forand manage BI claims.00:00 Introduction to Business Interruption Insurance00:56 Meet Rob Ford: Career and Interests01:46 Understanding the Four Stages of Business Interruption02:21 Stage 1: Immediate Post-Incident05:36 Stage 2: Pre-Reinstatement Considerations09:24 Stage 3: During Reinstatement13:31 Stage 4: Post-Reinstatement Challenges16:28 Summary and Key Takeaways18:23 Final Thoughts and Contact Information For a copy of the Graphic referred to in the episode contact Rob Contact details for Rob are: Robert Ford FCA ACILA MAATExecutive MCL Adjuster – Financial Lines Sedgwick International UK.  Email [email protected] my website at www.suetaylor.co.uk

 The Pros and Cons of Flexible Working: Insights from HR Expert Lindsey Moore In this episode of 'Sitting with Sue: Insurance Questions Answered,' host Sue Taylor discusses the ongoing debate around flexible working versus returning to the office. Featuring HR consultant Lyndsey Moore, who brings a wealth of experience from various industries, they explore the benefits and drawbacks of both working models. Sue shares results from a LinkedIn survey revealing current work habits, while Lyndsey provides professional insights into how companies can balance in-person and remote work. Key discussion points include enhanced collaboration, productivity, and company culture within the office, as well as the challenges of employee resistance, legal implications, and increased operational costs. The episode underscores the importance of finding a hybrid working balance that suits both employers and employees. 00:00 Introduction: The Great Return to Office Debate00:38 Survey Insights: Flexible Working Trends01:27 Expert Interview: Lindsay Moore's Career Journey03:31 The Shift to Remote Work During COVID-1905:34 Employer Perspectives: Benefits of Office Work09:20 Challenges of Returning to the Office12:45 Finding the Balance: Hybrid Work Models13:50 Conclusion: Striking the Right BalanceVisit my website at www.suetaylor.co.uk

In this episode of the Sitting with Sue podcast, host Sue Taylor interviews Mark Gayler, a distinguished catastrophic personal injury solicitor from Minster Law. They discuss Mark’s extensive career, focusing on his expertise in amputations, fatal accidents, and serious orthopaedic injuries. The conversation covers the complexities of reserving and evaluating claims, the necessity of collaborative approaches between claimant lawyers and insurers, and rehabilitation strategies. Mark shares insightful examples from his practice, emphasizing the importance of early intervention and support to improve recovery outcomes for clients with life-changing injuries. 00:00 Introduction and Guest Introduction00:33 Mark Gayler's Career Journey01:34 Understanding Catastrophic Injury Claims03:09 Expert Evidence and Its Impact07:42 Case Studies and Practical Insights10:33 Collaborative Approaches in Claims16:37 Final Thoughts and Key Takeaways17:50 Contact Information and Closing Remarks #Personalinjuryclaims #insuranceclaims #casualtyinsurance #insurance #claims # CILA #CII  #catastrophic injuriesVisit my website at www.suetaylor.co.uk

In this episode of Sitting With Sue, Sue Taylor interviews Angela Walker, an experienced journalist and host of the podcast Angela Walker in Conversation. They discuss the intersection of journalism and insurance, sharing insights on how news events like the Didcot Power Station disaster and annual flooding in Oxfordshire impact people long-term. Angela provides advice for insurance professionals and policyholders on interacting with journalists during traumatic events. The episode emphasizes the importance of understanding the human aspect of news stories and building positive relationships with the media.00:00 Introduction to the Podcast00:04 Meet Angela Walker: Journalist and Podcaster00:46 Angela's Career Journey01:17 Intersection of Journalism and Insurance02:08 Reporting on Traumatic Events03:44 The Human Impact of News Stories06:07 Personal Experience with Flooding07:19 Role of Journalists in Traumatic Situations08:53 Advice for Insurance Experts and Policyholders10:49 Key Takeaways and Conclusion To hear more podcasts from Angela Walker tune into her YouTube Channel https://www.youtube.com/@AngelaWalkerInConversati-yc1rc/videos or go to her website at http://www.angelawalkerreports.com/ Major incidents are something that Loss Adjusters have to deal with every day. To hear more on how they deal with such situations tune in to my Sitting with Sue podcasts with John Armstrong When Disaster Strikes https://youtu.be/P-FakOvKduQFire and the immediate Aftermath https://youtu.be/z4O_yB3QteUVisit my website at www.suetaylor.co.uk

Navigating Personal Injury Claims and Insurance Law with Thom LumleyIn this episode of the Sitting With Sue insurance questions answered; podcast, host Sue Taylor invites Thom Lumley, a partner at RPC and an insurance lawyer specializing in UK casualty claims, to discuss his career, role, and the intricacies of personal injury claims. They cover the basics of compensation claims, includinggeneral and special damages, tools for assessing claims, and recent trendsin handling injury claims. Thom also shares personal anecdotes andindustry lessons, providing listeners with a comprehensive understandingof the evolving landscape of personal injury law.00:00 Introduction and Guest Background01:29 Personal Insights and Family Influence02:51 Basics of Personal Injury Claims04:54 Tools for Assessing Claims06:57 Handling Multiple Injuries09:11 Loss of Congenial Employment11:18 Costs in Personal Injury Claims14:46 Technological Impact on Claims19:16 Final Thoughts and Industry LessonsVisit my website at www.suetaylor.co.uk

Wondering whether to take the CH4 Liability course instead of the CH3 General course but not sure if it is for you? - well listen to this 2 minute introduction to learn more. Visit my website at www.suetaylor.co.uk

Mastering the CILA CH3 Exam: Essential Tips and Resources In this episode of the 'Sitting with Sue: Insurance Questions Answered' podcast, Sue Taylor provides an in-depth overview of what you need to study for the CILA CH3 exam on advanced claims handling. Sue details the seven key chapters in the official study material, covering critical topics such as damages, reserving injury claims, business interruption, alternative accommodation, catastrophe claims handling, and essential compliance areas. She also introduces her CH3 self-learning video cast revision course designed for busy professionals, featuring flexible learning options and unique study aids like summary slides and an interactive bear named Ted. Visit www.suetaylor.co.uk for more information. 00:00 Introduction to the CILA Certificate Journey00:04 Overview of CH3 Advanced Claims Handling00:17 Meet Your Guide: Sue Taylor00:52 Official Study Material Breakdown01:37 Study Tips and Resources02:08 Flexible Study Options: CH3 Self-Learning Video Cast02:46 Conclusion and Best WishesCheck it out at www.suetaylor.co.uk. #InsuranceExams #CILA #Learning #LossAdjusting #ClaimsVisit my website at www.suetaylor.co.uk

Getting Ready for the CILA CH2 Claims Handling Exam? Here's What You Need to KnowAre you preparing to take the CILA Certificate CH2 Claims Handling exam? Wondering what’s inside the coursebook, what topics are covered, and whether there’s a more flexible way to study?Let me help you get started on the right foot.👋 I’m Sue Taylor, long-standing CILA member, insurance trainer, and author of many well-known insurance texts. I've contributed to much of the new CILA exam material—though don’t worry, I don’t have access to the actual exam questions… so no need to kidnap me! 😄What's Covered in the CH2 Coursebook?The official CH2 study material from CILA is split into 12 chapters, taking you step-by-step through:✅ The construction of an insurance policy✅ Policy conditions and warranties✅ In-depth review of common perils✅ Claims validation and negotiation✅ The duty of reasonable care (Chapter 6)✅ Mitigation of loss✅ Gradually operating causes (and their exclusions)✅ Underinsurance✅ Repudiations✅ Fraud detection and prevention✅ Financial crime📘 Pro Tip: Start with the coursebook. The multiple-choice exam questions are based directly on its content.🎯 Also, be sure to download the CILA Syllabus and Assessment Criteria from their website—this will help you stay focused.Struggling to Find Study Time?If you’re juggling work, commuting, visiting clients, looking after kids—or you just don’t absorb information well from reading alone—don’t worry. You’re not alone.That’s why I created the CH2 Self-Learning Videocast Revision Course.🎧 Learn on the go with audio lessons📝 Visual learners can use summary slides🐻 And yes—there’s even a bear called Ted who pops in to ask clarifying questions to keep things engaging!Visit my website at www.suetaylor.co.uk

Join Sue Taylor in the Sitting With Sue Insurance Questions Answered podcast as she provides a brief overview of the CILA Certificate CH1 coursebook. Sue, a seasoned author and contributor to CILA exam materials, breaks down the 14 chapters that cover essential topics including risk principles, legal aspects, insurance principles, customer service, and regulatory considerations. She also introduces her CH1 self-learning revision course designed to help busy professionals prepare for their exams using audio materials, summary slides, and more. Visit her website for additional resources and best of luck with your exam. 00:00 Introduction to CILA Certificate CH1 Course00:35 Overview of Study Material01:35 Exam Preparation Tips01:54 CH1 Self Learning Revision Course02:20 Additional Resources and ConclusionVisit my website at www.suetaylor.co.uk

In this episode Sue outlines the four levels of the qualification process, detailing what each level entails and the progression path from Certificate to Chartered Status. She emphasises the benefits of these qualifications, including how they signal professionalize and enhance career opportunities, whilst providing insights about the exam formats, recommended resources and the practical application of knowledge in preparing for the qualifications. She highlights available support including her own training courses and podcasts.Visit my website at www.suetaylor.co.uk

The Impact of Mentorship Inside and Outside Organizations In this second session with Luke Brannigan and Steven Helman, the discussion revolves around the advantages and challenges of internal vs. external mentoring. They, share their insights on the broader impact of mentoring beyond organizational boundaries, highlighting the benefits of diverse perspectives and the need for proper implementation. They debate how professional bodies can facilitate mentoring and evaluate its return on investment. Additionally, they discuss the effects of mentoring on talent retention and development, emphasizing that employee growth should be a strategic objective to attract and retain top talent. They conclude with reflections on how organizations can make themselves attractive to potential employees beyond just monetary incentives.Visit my website at www.suetaylor.co.uk

In this episode of Sitting With Sue Insurance Questions Answered, host Sue Taylor interviews Thom Lumley, a partner at RPC specializing in UK casualty bodily injury claims. They discuss the personal injury discount rate, a metric used to calculate compensation for major injury claims. The rate, set by the Lord Chancellor and influenced by actuarial tables like the Ogden tables, aims to balance the risk of over or under compensation of claimants. Thom highlights the recent change in the discount rate to 0.5% as of January 11th and its implications for compensators, including potential adjustments in premiums and increased use of periodical payment orders (PPOs). They also touch on the broader impact of world events on the UK insurance industry.Visit my website at www.suetaylor.co.uk

Ellie Smith from Channel Island Adjusters Limited shares her journey of transitioning from cabin crew to a successful loss adjuster, passing the CII and CILA certificate exams with the support of her mentor, Josh. Ellie discusses the importance of mentorship, describes how to play case law snap, the practical application of theory, and the need for practice exam papers. She emphasizes the crucial role of a supportive team and structured yet adaptable study plans in achieving exam success. Visit my website at www.suetaylor.co.uk

Building Your Career with ConfidenceEver wondered how professional qualifications can transform your career? Tune into my latest podcast episode where I chat with Chris Boggis and Ashley Martin from Woodgate & Clark. We discuss the significance of exams, the doors they open and practical tips for balancing study with a busy work life. Learn how investing in yourself can pave the way for new opportunities and industry respect.Visit my website at www.suetaylor.co.uk

In this episode, host Sue Taylor discusses the complexities of mentoring within the insurance industry with guests Stephen Helman from Exchange Street and Luke Brannigan from Crawford and Company. The conversation delves into the importance of having clear objectives for mentoring programs. They examine the strategic and cultural elements necessary for effective mentoring, including the need for a whole-firm focus and the role of HR. The discussion also covers the challenges of balancing mentoring with operational demands, the impact of organizational culture, and the evolution of talent management. The episode concludes with thoughts on whether mentoring should be internal, external, or a combination of both. Part two will further explore these themes.Visit my website at www.suetaylor.co.uk

Major Fires disproportionately occur on weekends or Friday afternoons, creating distinctive challenges for all.In this episode of the 'Sitting With Sue' podcast, host Sue Taylor talks with John Armstrong. They discuss the crucial role of brokers and adjusters in the claim process, particularly in fire claims, and how commercial sensitivities influence media exposure after such events. John shares valuable insights into the initial actions taken when a fire claim is received, the importance of early coordination, and how to handle the complexities of business interruption. The episode also touches on the importance of long-term collaboration with policyholders and concludes with notable experiences and practical advice for both adjusters and policyholders. Visit my website at www.suetaylor.co.uk

Ever wondered how mentorship can shape a career? Steven Helman and Sue Taylor share their personal experiences exploring the benefits of mentoring from a mentee perspective from confidence building to improving skills and improved job satisfaction.Visit my website at www.suetaylor.co.uk

Specialist recruitment consultant Steve Helman from Exchange Street explores the benefits of Sitting professional examinations when it comes to that all important job hunt.  What is it that companies really look for in a candidate? Steven has extensive knowledge of the loss adjusting world having worked as an adjuster for GAB Robins. His experience in the recruitment world is in relation to the UK and international market.Contact details Steven Helman +44(0)7912886593 email: [email protected] my website at www.suetaylor.co.uk

Navigating Surge Events: Insights from an Expert Loss AdjusterJoin Sue Taylor in this episode of 'Sitting With Sue' as she interviews John Armstrong, a chartered quantity surveyor and loss adjuster, about the complexities and challenges of handling insurance claims during surge events like hurricanes and floods. John shares his extensive experience from dealing with events such as the IRA bombings, Tewkesbury floods, and more. They discuss the importance of work-life balance, resource management during emergencies, and the critical role of reassurance for policyholders. Learn practical tips and innovative strategies used in the field of loss adjusting. Don't miss this informative and engaging conversation!Visit my website at www.suetaylor.co.uk

Sue Taylor shares her insurance career journey from a graduate trainee to a versatile professional, handling broking, claims, and loss adjusting. She highlights her passion for continuous learning and knowledge-sharing through her work, training and "Sitting with Sue Podcasts" where she brings insights from various industry experts. Sue invites listeners to gain a comprehensive understanding of insurance by subscribing to her podcast.Visit my website at www.suetaylor.co.uk