Teachable Moments

In this final episode of the second season, David and Matthew reflect on the story so far - the biggest lessons learned and discussed in the two seasons of podcast episodes they have recorded. Taking in some of the most notable teachable moments for building trust, effective communication, mentoring and leading, storytelling, pitching, and handling change. They talk about imposter syndrome and handling conflict and the challenges with technological change. It's a wide ranging and lively discussion - a season finale not to be missed

The difference between being a leader and a manager … a manager gets everyone to climb the ladder in the right way whilst the leader makes sure the ladder is leaning against the right wall. It’s about vision, direction of travel, and culture. If, as the old saying goes, the fish rots from the head, the converse is also true. In this episode David and Matthew talk about what it takes to be a good leader. Their discussion is wide ranging, touching on everything from Daoist leadership principles of water-like leadership (the idea of Wu Wei) through to more intimate and person challenges and successes that they have both experienced and learned from. Teachable Moments is a lively personal development podcast delivering actionable insights around the stories and science of selling professional services. If you’re a lawyer, financial advisor, business consultant, accountant, trustee, director, sales leader, subject matter expert, or anyone else offering professional services this podcast is tailored just for you. Time after time opportunities are missed and businesses and careers stutter because of a missing link in some teachable communication and negotiation skills. Building trust with clients can be a tricky endeavour, especially when your work involves intangible aspects. That's why we're here to share our own Teachable Moments and insights related to business development. We're dive into topics such as establishing meaningful relationships, effective and consistent business development activities, overcoming psychological barriers around pricing, and showcasing the value of your services to provide meaningful takeaways for you to use. Your hosts: David Salamons is a senior London corporate partner at Gunnercooke, a leading global law firm known for its rapid growth. With a career spanning decades, he began his first law firm at 28 and has since been a partner in multiple firms, even founding an international law group. Beyond law, he has successfully managed businesses in various sectors including textiles, import/export, coaching, and brand extension. For over 25 years he conducted personal development and leadership workshops globally. An accomplished public speaker and mentor, David generously shares his support to those developing their skills, particularly in public speaking. Matthew Dashper-Hughes is a senior company director and executive coach, he has 25+ years of experience of navigating businesses through growth and challenges. He has led a multi-million-pound buyout, served as COO for a well-known retailer, and successfully turned around a struggling business before going on to coach, train and mentor over 2000 leaders, managers and entrepreneurs to achieve business growth. He is the International Director and Head of Talent Acquisition for Gunnercooke and, as an executive coach, he works exclusively with professionals delivering services to businesses.

If you want to go fast, go alone. If you want to go far, go together. Nobody achieves consistent and sustained success without having someone (possibly several someones) in their corner. Accountability, productivity, vision, values, goals, and habitual behaviours are all essential components of the road to results, and all are easier to achieve with the guidance of a mentor or the reflective and constructively challenging questions of a coach. In this episode, David turns the tables on Matthew and asks him some searching questions about the benefits of coaching. David also shares some of his own experiences from a lifetime dedicated to personal and professional development, and his deep passion for mentoring. Teachable Moments is a lively personal development podcast delivering actionable insights around the stories and science of selling professional services. If you’re a lawyer, financial advisor, business consultant, accountant, trustee, director, sales leader, subject matter expert, or anyone else offering professional services this podcast is tailored just for you. Time after time opportunities are missed and businesses and careers stutter because of a missing link in some teachable communication and negotiation skills. Building trust with clients can be a tricky endeavour, especially when your work involves intangible aspects. That's why we're here to share our own Teachable Moments and insights related to business development. We're dive into topics such as establishing meaningful relationships, effective and consistent business development activities, overcoming psychological barriers around pricing, and showcasing the value of your services to provide meaningful takeaways for you to use. Your hosts: David Salamons is a senior London corporate partner at Gunnercooke, a leading global law firm known for its rapid growth. With a career spanning decades, he began his first law firm at 28 and has since been a partner in multiple firms, even founding an international law group. Beyond law, he has successfully managed businesses in various sectors including textiles, import/export, coaching, and brand extension. For over 25 years he conducted personal development and leadership workshops globally. An accomplished public speaker and mentor, David generously shares his support to those developing their skills, particularly in public speaking. Matthew Dashper-Hughes is a senior company director and executive coach, he has 25+ years of experience of navigating businesses through growth and challenges. He has led a multi-million-pound buyout, served as COO for a well-known retailer, and successfully turned around a struggling business before going on to coach, train and mentor over 2000 leaders, managers and entrepreneurs to achieve business growth. He is the International Director and Head of Talent Acquisition for Gunnercooke and, as an executive coach, he works exclusively with professionals delivering services to businesses.

For many lawyers, consultants, insurance professionals, accountants you do your best work when your client involves you fully, but that's a challenge. After all, you're probably more of a 'need' than a 'want'. Nobody wakes up in the morning saying "oh good! Today I get to instruct my lawyer" or "today I get to renew my insurance policy" ... so how, as a trusted advisor, do you bridge that gap and move from being the person that they feel they 'must' call to being the person that they want to call? Teachable Moments is a lively personal development podcast delivering actionable insights around the stories and science of selling professional services. If you’re a lawyer, financial advisor, business consultant, accountant, trustee, director, sales leader, subject matter expert, or anyone else offering professional services this podcast is tailored just for you. Time after time opportunities are missed and businesses and careers stutter because of a missing link in some teachable communication and negotiation skills. Building trust with clients can be a tricky endeavour, especially when your work involves intangible aspects. That's why we're here to share our own Teachable Moments and insights related to business development. We're dive into topics such as establishing meaningful relationships, effective and consistent business development activities, overcoming psychological barriers around pricing, and showcasing the value of your services to provide meaningful takeaways for you to use. Your hosts: David Salamons is a senior London corporate partner at Gunnercooke, a leading global law firm known for its rapid growth. With a career spanning decades, he began his first law firm at 28 and has since been a partner in multiple firms, even founding an international law group. Beyond law, he has successfully managed businesses in various sectors including textiles, import/export, coaching, and brand extension. For over 25 years he conducted personal development and leadership workshops globally. An accomplished public speaker and mentor, David generously shares his support to those developing their skills, particularly in public speaking. Matthew Dashper-Hughes is a senior company director and executive coach, he has 25+ years of experience of navigating businesses through growth and challenges. He has led a multi-million-pound buyout, served as COO for a well-known retailer, and successfully turned around a struggling business before going on to coach, train and mentor over 2000 leaders, managers and entrepreneurs to achieve business growth. He is the International Director and Head of Talent Acquisition for Gunnercooke and, as an executive coach, he works exclusively with professionals delivering services to businesses.

Human beings are storytelling machines. We are wired to understand the world through the lens of narratives - cause and effect, action and consequence. Learning to hone and harness this natural predisposition is a key communication skill for life and for business.In this episode, David and Matthew tell stories about how to tell stories and provide insights into how you can use stories more effectively and with greater intent when you are selling, negotiating, or simply trying to create a better connection with another human being. Teachable Moments is a lively personal development podcast delivering actionable insights around the stories and science of selling professional services. If you’re a lawyer, financial advisor, business consultant, accountant, trustee, director, sales leader, subject matter expert, or anyone else offering professional services this podcast is tailored just for you. Time after time opportunities are missed and businesses and careers stutter because of a missing link in some teachable communication and negotiation skills. Building trust with clients can be a tricky endeavour, especially when your work involves intangible aspects. That's why we're here to share our own Teachable Moments and insights related to business development. We're dive into topics such as establishing meaningful relationships, effective and consistent business development activities, overcoming psychological barriers around pricing, and showcasing the value of your services to provide meaningful takeaways for you to use. Your hosts: David Salamons is a senior London corporate partner at Gunnercooke, a leading global law firm known for its rapid growth. With a career spanning decades, he began his first law firm at 28 and has since been a partner in multiple firms, even founding an international law group. Beyond law, he has successfully managed businesses in various sectors including textiles, import/export, coaching, and brand extension. For over 25 years he conducted personal development and leadership workshops globally. An accomplished public speaker and mentor, David generously shares his support to those developing their skills, particularly in public speaking. Matthew Dashper-Hughes is a senior company director and executive coach, he has 25+ years of experience of navigating businesses through growth and challenges. He has led a multi-million-pound buyout, served as COO for a well-known retailer, and successfully turned around a struggling business before going on to coach, train and mentor over 2000 leaders, managers and entrepreneurs to achieve business growth. He is the International Director and Head of Talent Acquisition for Gunnercooke and, as an executive coach, he works exclusively with professionals delivering services to businesses.

Call it insecurity. Call it negative self-talk. Call it what you like ... Imposter syndrome is a label that we can apply to a feeling that most people experience at some time or another. In this revealing and honest episode, David and Matthew talk about the impact of this almost-universal human experience, how it can impact on career both negatively and positively. Your hosts: David Salamons is a senior London corporate partner at Gunnercooke, a leading global law firm known for its rapid growth. With a career spanning decades, he began his first law firm at 28 and has since been a partner in multiple firms, even founding an international law group. Beyond law, he has successfully managed businesses in various sectors including textiles, import/export, coaching, and brand extension. For over 25 years he conducted personal development and leadership workshops globally. An accomplished public speaker and mentor, David generously shares his support to those developing their skills, particularly in public speaking. Matthew Dashper-Hughes is a senior company director and executive coach, he has 25+ years of experience of navigating businesses through growth and challenges. He has led a multi-million-pound buyout, served as COO for a well-known retailer, and successfully turned around a struggling business before going on to coach, train and mentor over 2000 leaders, managers and entrepreneurs to achieve business growth. He is the International Director and Head of Talent Acquisition for Gunnercooke and, as an executive coach, he works exclusively with professionals delivering services to businesses.

Join gunnercooke LLP's David Salamons and Matthew Dashper-Hughes. Teachable Moments is a lively personal development podcast delivering actionable insights around the stories and science of selling professional services. If you’re a lawyer, financial advisor, business consultant, accountant, trustee, director, sales leader, subject matter expert, or anyone else offering professional services this podcast is tailored just for you. Time after time opportunities are missed and businesses and careers stutter because of a missing link in some teachable communication and negotiation skills. Building trust with clients can be a tricky endeavour, especially when your work involves intangible aspects. That's why we're here to share our own Teachable Moments and insights related to business development. We're dive into topics such as establishing meaningful relationships, effective and consistent business development activities, overcoming psychological barriers around pricing, and showcasing the value of your services to provide meaningful takeaways for you to use. Your hosts: David Salamons is a senior London corporate partner at Gunnercooke, a leading global law firm known for its rapid growth. With a career spanning decades, he began his first law firm at 28 and has since been a partner in multiple firms, even founding an international law group. Beyond law, he has successfully managed businesses in various sectors including textiles, import/export, coaching, and brand extension. For over 25 years he conducted personal development and leadership workshops globally. An accomplished public speaker and mentor, David generously shares his support to those developing their skills, particularly in public speaking. Matthew Dashper-Hughes is a senior company director and executive coach, he has 25+ years of experience of navigating businesses through growth and challenges. He has led a multi-million-pound buyout, served as COO for a well-known retailer, and successfully turned around a struggling business before going on to coach, train and mentor over 2000 leaders, managers and entrepreneurs to achieve business growth. He is the International Director and Head of Talent Acquisition for Gunnercooke and, as an executive coach, he works exclusively with professionals delivering services to businesses.

Can you turn painful conflict into constructive conversations? Resolving disagreements is hard. In this final episode of Season One of the Teachable Moments podcast, we’ve tackled one of the most challenging topics in human relationship management. This promises to be a transformative podcast dedicated to navigating dysfunctional disagreements into constructive dialogues. Join gunnercooke LLP's David Salamons and Matthew Dashper-Hughes for a profound half-hour discussion on conflict resolution strategies and how to navigate tricky high-stakes conversations. Learn the art of owning 100% responsibility for your side of any interaction by recognising and managing your emotions that influence behaviour. Discover techniques to understand the intentions and goals from both perspectives, fostering an environment that safeguards the psychological safety of all participants. Tune in to gain invaluable insights on getting out of your own way and fostering harmony in discussions. Uncover the secrets to transforming discord into productive conversations. Teachable Moments is a lively personal development podcast delivering actionable insights around the stories and science of selling professional services. If you’re a lawyer, financial advisor, business consultant, accountant, trustee, director, sales leader, subject matter expert, or anyone else offering professional services this podcast is tailored just for you. Time after time opportunities are missed and businesses and careers stutter because of a missing link in some teachable communication and negotiation skills. Building trust with clients can be a tricky endeavour, especially when your work involves intangible aspects. That's why we're here to share our own Teachable Moments and insights related to business development. We're dive into topics such as establishing meaningful relationships, effective and consistent business development activities, overcoming psychological barriers around pricing, and showcasing the value of your services to provide meaningful takeaways for you to use. Your hosts: David Salamons is a senior corporate partner at a leading London law firm known for its rapid growth. With a career spanning decades, he began his first law firm at 28 and has since been a partner in multiple firms, even founding an international law group. Beyond law, he has successfully managed businesses in various sectors including textiles, import/export, coaching, and brand extension. For over 25 years he conducted personal development and leadership workshops globally. An accomplished public speaker and mentor, David generously shares his support to those developing their skills, particularly in public speaking. Matthew Dashper-Hughes is a senior company director and executive coach, he has 25+ years of experience of navigating businesses through growth and challenges. He has led a multi-million-pound buyout, served as COO for a well-known retailer, and successfully turned around a struggling business before going on to coach, train and mentor over 2000 leaders, managers and entrepreneurs to achieve business growth. He now works exclusively with professionals delivering services to businesses.

Evolving horizons: how do you navigate change without disrupting operations or services? Join gunnercooke LLP's David Salamons and Matthew Dashper-Hughes as they delve into the critical aspects of adapting to change within the professional landscape. Explore the ever-evolving dynamics of the modern workplace as we discuss strategies for seamlessly incorporating new technologies into your business framework. From embracing innovative tools to leveraging the latest advancements, we uncover practical approaches to thrive in an era of rapid technological evolution. Our conversations extend beyond technological adaptation to focus on the intricacies of managing one's psychology and mindset amidst transformative shifts. Discover actionable insights and proven techniques to foster a resilient and adaptive mindset, empowering you to navigate change with confidence and clarity. Moreover, we deep-dive into the realm of change management, offering invaluable guidance on healthily evolving your professional services business. Learn how to identify and capitalise on commercial opportunities inherent in change, while strategically positioning your business to thrive in dynamic market landscapes. Join us as we unravel the intricacies of change, offering expert perspectives and pragmatic advice to help you harness the power of change management for professional growth and success. Tune in for a wealth of knowledge that will empower you to steer your business towards prosperous horizons amidst an ever-changing world.

How can we rebuild trust and credibility when a client relationship goes wrong? Navigating Deal Mishaps: Strategies for Salvaging Client Relationships and Prospective Deals Join gunnercooke LLP's David Salamons and Matthew Dashper-Hughes as they delve into the intricate realm of managing deals when they veer off course. Discover the art of handling unforeseen hiccups and mistakes while maintaining and even enhancing client relationships. Gain valuable insights on reviving stalled prospective deals and learn effective strategies to realign discussions back on track. Uncover the ideal mindset to adopt during challenging situations and explore authentic techniques that preserve integrity while maneuvering through setbacks. Embark on a poignant journey with David and Matthew as they explore life's valuable lessons. As the saying goes, failures serve as stepping stones toward success. Tune in and glean wisdom from their experiences!

Mastering Effective Communication for Success in Service Industries: Strategies to Overcome Miscommunication Join gunnercooke LLP's David Salamons and Matthew Dashper-Hughes in this episode as they tackle the challenge of miscommunication in professional settings. Discover techniques for building trust through communication, breaking barriers, and establishing strong business relationships. Gain insights into why good communication often fails in service industries and learn how to succeed by mastering the art of trust-building communication within your industry. This podcast is a must-listen for those looking to: • Develop a playbook for effective, trust-building communication in professional settings. • Overcome common misunderstandings to forge stronger business relationships. • Transform communication approaches for better trust and improved business relationships. • Elevate professional relationships through enhanced communication. • Learn the unspoken rules of successful communication in service industries. David and Matthew share invaluable insights on the mindset and skillset necessary for consistent, effective communication. Explore practical tips for clear communication in professional service industries and discover how to establish equal business stature without misunderstandings. Uncover four proven methods employed by top professionals in service industries to handle communication breakdowns, including: • Seeking to understand before seeking to be understood. • Leveraging active empathetic listening as a key skill for successful communication. • Adapting communication styles to resonate with different audiences. • Ensuring psychological safety to remove emotional barriers to understanding. • Understanding the affective roots of decision-making and engagement: capturing hearts before minds. Tune in to this podcast and gain actionable strategies to navigate and overcome communication challenges, fostering stronger trust and relationships within your professional sphere.

Perfecting Your Professional Pitch: Unveiling Strategies for Success in Service Industries Join gunnercooke LLP's David Salamons and Matthew Dashper-Hughes in this episode as they delve into the world of effective pitching in professional services. Discover actionable insights and essential tips for crafting the ideal pitch that resonates with clients. Learn about the critical elements to consider when preparing your pitch, including understanding the client's perspective, emphasizing value, and grasping the broader business context. Uncover the secrets to persuading clients without resorting to high-pressure tactics. Revolutionize your approach to pitching and elevate your success rate. Master the art of the pitch and transform into a trusted advisor in the service industry. Whether you're struggling with unsuccessful pitches or aiming for unparalleled professional success, this episode offers invaluable guidance. Explore the unspoken rules and strategies behind successful pitches in professional services. Simplify your pitching process and level up your game as a busy trusted advisor and service professional. Tune in to gain insights that will transform your pitching endeavours! Teachable Moments is a lively personal development podcast delivering actionable insights around the stories and science of selling professional services.

Unlocking Success Through Strategic Networking: Insights for Trusted Advisors in Professional Services Join gunnercooke LLP's David Salamons and Matthew Dashper-Hughes as they uncover the critical secrets every service professional needs to expand and leverage their professional network. In this episode, discover a proven networking strategy that has stood the test of over two decades, offering actionable tips applicable to any professional seeking network growth and success. Explore the simplified approach to networking tailored for busy service professionals. Learn how to harness the power of networking to elevate your practice, expand your client base, and enhance profitability. David and Matthew delve into the vital elements of reciprocity, trust, and authenticity that form the foundation for successful and sustainable professional relationships. Gain essential insights into networking in professional services, learn how service industry professionals can effectively broaden their networks, and uncover the transformative potential of networking for professional growth. Discover hidden techniques employed by successful professionals and learn how to maximise your networking potential in the service industry. Tune in to this episode and learn how to revolutionise your professional circle through effective networking strategies that drive tangible results! Teachable Moments is a lively personal development podcast delivering actionable insights around the stories and science of selling professional services.