TECH TALKS WITH GRACE

Most law firms know intake is important. Fewer can say—clearly—whether intake is getting better over time. In Episode 15 of Tech Talks with Grace (Pillar 5 Capstone: Intake Excellence), we focus on measuring intake performance without turning your firm into a reporting nightmare. This isn’t tactical-heavy or dashboard-obsessed—it’s about tracking a few signals that stabilize the system and reduce tension inside the firm. The 4 intake metrics that matter (law firms): • Response time (time to first human response—look for patterns, not averages) • Qualification rate (intake clarity—are you screening consistently?) • Conversion rate (of qualified leads—where does confidence break?) • Follow‑up consistency (do confirmations, reminders, and next steps happen on time?) Actionable takeaways: 1) Track time to first response 2) Review qualification + conversion together 3) Choose one improvement, then measure again Next: Pillar 6 — CRM Excellence.