Tech Tip Podcast

Want to take your bowling center experience to the next level? In this episode, we dive into how you can use the Neoverse wall to create unforgettable moments, from displaying birthday shoutouts to showcasing corporate logos and sponsorships. Learn how easy it is to upload custom images, build templates, and turn your lanes into a powerful visual and revenue generating tool.

Is your ball lift running slow or nonstop? In this episode, Orly is joined by QubicaAMF's Mark Henderson to break down the most common causes behind this issue. From misaligned sensors and wiring problems to coupling and motor checks, Mark walks through simple, practical troubleshooting steps to get your equipment back to normal.

Running into a “No Comm” error at the front desk? In this episode, we break down what it means, why it happens, and the simple steps you can take to get your lanes communicating again.

In this episode of the QubicaAMF Tech Tip Podcast, Orly is joined by Max Trainer Charles Craig to break down a recent update to BES NV scoring and what it means for your center. With a redesigned interface comes a few changes, including where to find familiar tools like the pin spotter function. Charles walks through the new layout, highlights helpful features inside the updated help menu, and explains how these changes are designed to make operations smoother for both new and experienced users. Whether you’re adjusting to the new system or just looking for a quick tip, this episode helps you navigate with confidence.

Running into a Conqueror activation error and not sure what to do next? We’ve got you covered. In this episode, we walk through why it happens and how you can fix it fast to keep your center running smoothly.

Getting error codes like 199 or 203 on your lanes? In this episode, we break down what these common errors mean and the simple steps you can take to troubleshoot and get back up and running quickly.

Did you know you can now connect with QubicaAMF tech support through live chat in addition to calling?In this episode, we break down how the chat feature works, how to access it, and how it can help when troubleshooting equipment in your center. Whether you prefer phone or chat, support is always there when you need it.

Why is your lane machine leaving streaks—and what can you do to fix it? In this episode of the QubicaAMF Tech Tip Podcast, Orly sits down with tech support expert Mark Henderson to break down some common causes and simple fixes. From squeegee adjustments to maintenance tips, this episode covers practical advice that can help keep your lanes performing their best.

Simplify sales, reduce button clicks, and improve guest flow. On this episode of the Tech Tip Podcast Larry Denecke joins the show to explain how Experiences help centers deliver fun faster.

What happens when Conqueror won’t activate or your server says the hardware key isn’t present?Join Orly and with guest V LeVine from the QubicaAMF Tech Support team as they walk through two common error messages and the simple steps to resolve them.

In this milestone 100th episode of the QubicaAMF Tech Tip Podcast, Orly welcomes back guest Charles Craig to cover the BES NV Identity feature.Charles breaks down how centers can use BES NV Identity to customize logos, colors, SuperTouch backgrounds, and on-lane visuals, creating a more personal and cohesive guest experience.

Technical Support Representative Kerry McCollough shares why backing up your data is critical and how easy it can be. Kerry explains what bowling centers should back up, including BLS league data and other important business files, where to find them, and how often to do it. Learn simple ways to protect your league information and avoid the stress of lost data.

Keeping your Conqueror system up to date might be the easiest way to prevent problems before they start.In this episode of the QubicaAMF Tech Tip Podcast, Orly is joined by Max Trainer Charles Craig to break down why Conqueror updates matter, how the update process actually works, and what center operators should be paying attention to before issues arise.

A new year is the perfect time to reset not just goals, but your bowling center’s technology too. In this Tech Tip episode, we cover simple but often overlooked habits that can help extend the life of your systems and prevent avoidable downtime.From keeping computers properly updated, setting active hours, and scheduling regular shutdowns to cleaning up unused programs and safely wiping down screens, this episode focuses on practical steps any center can take right now. These small actions help keep systems running smoothly, protect your investment, and create a cleaner, more reliable experience for guests.

Charles Craig is back this week on the Tech Tip podcast to highlight one of Conqueror’s often overlooked features: the built in help tools. Learn how the on screen question mark icons provide instant, page specific guidance and direct access to the Conqueror user manuals. The discussion covers how these tools support new and experienced staff alike, explain lane options and system features in detail.

V Levine joins the show to tackle two lane issues centers face: overhead monitors showing “No Signal” and lanes displaying “Bad Struct”.V explains why these problems happen and walks through simple steps to get lanes back up and running.

Let's tackle a problem every bowling center has faced at some point: a cash drawer that refuses to open. Max Training Specialist Charles Craig explains why the issue is almost always connected to the receipt printer and walks through simple troubleshooting steps like checking for paper, clearing jams, watching for error lights, and power-cycling the printer.

Max Trainer Charles Craig returns this week for a deeper dive into Q Portal roles, privileges, and everything you need to know for integrating Square at your center. Charles breaks down the four key Square-related permissions, who needs them, and why the right setup is essential.

In this episode of the QubicaAMF Tech Tip podcast, host Orly welcomes Tech Support Specialist Connor Borysewicz to discuss common error codes encountered in bowling technology. Connor provides a detailed explanation of the error, its implications, and a step-by-step guide on how to troubleshoot and resolve the issue. 

This week on the Tech Tip Podcast, learn how managers and owners can easily create staff profiles, assign access levels, and open up valuable resources for every team member. From virtual classes to ready-to-use marketing content, the Q Portal is packed with tools designed to streamline operations and empower your employees.

With the holiday rush approaching, there’s no better time to give your Conqueror Web booking site a seasonal refresh. QubicaAMF's Marty Gouveia joins the show to explore how simple updates like adding festive images, reviewing your offers, and other simple adjustments can make a big impact on guest engagement. Plus, discover where to find helpful training resources in the QPortal to make these updates quick and easy.

In this episode of the QubicaAMF Tech Tip Podcast, host Orly is joined by first-time guest V LeVine from the Technical Support team. V shares best practices for keeping your Neoverse system running at its best, from smart rebooting routines to cable checks and system updates.

The holidays are rolling in and your scoring system can help set the mood! In this episode of the QubicaAMF Tech Tip Podcast, Orly welcomes back Field Training Specialist Marty Gouveia to share how to set up environments to transform your center for Halloween, Thanksgiving, Christmas, and beyond. From default setups to seasonal promotions, learn how these environments in your system can create unforgettable experiences for your guests.

Orly is back with QubicaAMF Field Training Specialist Marty Gouveia on this week’s episode of the QubicaAMF Tech Tip podcast. They discuss the importance of setting the correct time in bowling systems, especially with the upcoming time change. Marty provides information on how to adjust time settings and emphasizes the need to update pricing and promotions as seasons change.

This week on the Tech Tip Podcast Orly Lance Rasmussen from CDE Software is back to answer more questions regarding essential tips for managing bowling leagues, particularly with the upcoming release of BLS 2026.

This week on the Tech Tip Podcast Orly welcomes back Lance Rasmussen from CDE Software to discuss essential tips for managing bowling leagues, particularly with the upcoming release of BLS 2026. They cover the importance of upgrading software, preparing for the fall league season, and strategies for handling the hectic first week of league play.

In this episode of the QubicaAMF Tech Tip Podcast, Orly welcomes back Max Training Specialist Charles Craig to answer a common question: “Can I set my MMS and scoring monitor advertising to change automatically?”

In this episode of the QubicaAMF Tech Tip Podcast, host Orly is joined by Max Training Specialist Larry Denecke to answer customer questions. He covers various topics related to bowling technology, including how to generate reservation reports and troubleshoot common printer issues.

This week on the QubicaAMF Tech Tip Podcast, host Orly and guest Marty Gouveia focus on how to transfer bowlers between lanes using the Conqueror system. They explore both individual and group transfers, providing insights into the steps involved and the rationale behind these actions in a bowling center.

In this episode of the QubicaAMF Tech Tip podcast, host Orly and guest Mark Henderson discuss the intricacies of bowling technology, focusing on the HyperBowl multiple ball fouls error. Mark provides insights into troubleshooting techniques, emphasizing the importance of checking sensors and connections.

Jim Krogsund, a senior product manager at QubicaAMF, joins the Tech Tip podcast to discuss Harmony Furniture. Jim emphasizes the importance of proper maintenance to ensure the longevity of the furniture, detailing cleaning protocols and hardware maintenance tips.

QubicaAMF Electro-Mechanical Support Specialist Mark Henderson joins the show to discuss the proper way to rotate Edge String Machine pins. View EDGE String rotation graphic.

Brad Jobe from QubicaAMF Tech Support joins the show to discuss the Neoverse technology used in bowling centers. He covers common troubleshooting, the importance of tech support, and how to effectively reach out for assistance.

QubicaAMF Online Training Team Supervisor Kyle Calcote joins the show to discuss the importance of online training and the new notifications feature for QubicaAMF's Maximization Resource website.

QubicaAMF Technical Support Manager Mike Randesi joins the show this week to discuss the upcoming end of life for Windows 10 and the transition to Windows 11. He covers the implications of not updating, the functionality of the Conqueror system, and the importance of backing up data before any upgrades.

Orly and guest Max Training Specialist Charles Craig discuss essential topics in bowling technology, focusing on managing tips in bowling centers and the process of clearing the pin deck for lane oiling.

On today's episode of the QubicaAMF Tech Tip podcast guest Archie Seale joins Orly as they focus on automatic bumpers. They explore troubleshooting techniques and maintenance tips to ensure optimal performance in your bowling center.

This week on the Tech Tip Podcast Orly welcomes Drew Walls, a product manager at QubicaAMF, to discuss general maintenance of Highway66 Mini Bowling.

This week on the Tech Tip Podcast Orly welcomes Max Training Specialist Larry Denecke to the show to discuss the innovative Neoverse wall and its features. They explore how users can schedule playlists and videos, the flexibility of the system, and the overall immersive experience it provides in bowling centers. 

Max Training Specialist Charles Craig joins the show to discuss the importance of price keys in the Conqueror system, how to create and modify them, and the necessity of adapting pricing for seasonal changes.

David Jay joins the show to discuss the partnership between QubicaAMF and Square, focusing on the integration of Square POS with Conqueror. He explains how this integration enhances financial reporting and customer experience, emphasizing the importance of setting up category structures for effective reporting. 

QubicaAMF Max Training Specialist David Jay joins the show to discuss the integration of Square POS with Conqueror. David talks about how tips are reported in Square after the integration, emphasizing the importance of user pairing for accurate reporting.

QubicaAMF's Elmer Hernandez, a technical support representative, joins the show to explain various error codes, their meanings, and troubleshooting steps to resolve them.

QubicaAMF's Elliot Rucker joins the show to talk about the features and benefits of the Tech Wizard app, recent updates, and training opportunities available for users.

This week on the Tech Tip Podcast Orly welcomes Archie Seale, an Electro Mechanical Support Specialist. They discuss common issues with ball detectors and how you can troubleshoot these issues.

This week on the Tech Tip Podcast Brandon Brooks, a technical documentation specialist, joins the show to discuss the intricacies of pin pads used in bowling centers. The conversation covers the importance of pin pads in payment processing, common troubleshooting techniques for connectivity issues, and essential cleaning and maintenance tips to ensure optimal performance.

QubicaAMF's Brandon Brooks joins the show to explain how to fix the time in your system if it doesn't update after the Daylight Saving time change.

This week on the QubicaAMF Tech Tip Podcast, Orly and guest Mark Henderson discuss essential maintenance tips for Edge String machines. They cover the importance of rotating pins to prevent uneven wear, string adjustment procedures, and troubleshooting common issues.

In this episode of theQubicaAMF Tech Tip podcast, host Orly welcomes Electro-Mechanical Support Specialist Mark Henderson to the show. Mark discusses the maintenance and testing of HyperBowling.

QubicaAMF Technical Documentation Specialist Brandon Brooks joins the show to talk about what that little mysterious question mark in Conqueror means and how it can help you.