The AccessAble Podcast

What does Accessible Tourism look in 2026 and beyond? From Information to Industry Leadership Gregory Burke hosts the AccessAble Podcast with Marina Di Duca (Visit Scotland) and Ross Calladine (Visit England) to discuss what accessible tourism means in 2026 and how the definition has broadened from physical access to include sensory, cognitive, non-visible, and economic barriers.  In our latest conversation, they addressed common misconceptions such as equating accessibility solely with wheelchair access or compliance and emphasised incremental improvements, the business case for inclusion, and the influence of disabled travellers on wider spending.  Highlighting the importance of consistent, honest, detailed accessibility information that “describes rather than prescribes,” supported by feedback loops from customers and staff, noting collaborations with AccessAble and their partnership with 28 local visitor economy partnerships in England. About our Host – Dr. Gregory Burke  Dr Gregory Burke is the Founder and Executive Chair of AccessAble, the UK’s leading provider of detailed accessibility information for disabled people. A wheelchair user since age 16, Gregory founded the organisation (originally DisabledGo) in 2000 to solve the "postcode lottery" of unreliable accessibility information that he personally experienced.  Gregory is a multi-talented leader who balances his work in tourism with a distinguished legal career as a leading barrister at 7BR Chambers in London. Specialising in employment and discrimination law, he was named one of the top 100 most influential disabled people in the UK for six consecutive years. Connect with Gregory: LinkedIn: Dr Gregory Burke Connect with our Guests  About Maria Di Duca – Visit Scotland   Marina Di Duca is the Inclusive Tourism Manager at VisitScotland, where she leads national efforts to ensure Scotland’s world-class tourism industry is accessible to everyone. With over 40 years of experience in marketing, corporate communications, and tourism development, Marina is a leading advocate for the "inclusive tourism" movement. Maria spearheads major accessibility initiatives, including a partnership with AccessAble to create over 300 Detailed Access Guides for Scottish venues.  Connect with Marina: LinkedIn: Marina Di Duca Organisation Website: VisitScotland.org About Ross Calladine – Visit England Ross Calladine is the Accessibility and Inclusion Lead at VisitEngland and serves as the UK Government’s Disability and Access Ambassador for Tourism. With nearly 20 years of experience in the tourism sector, Ross is a globally recognised authority on inclusive travel, dedicated to making England a destination of choice for visitors with all types of access requirements. Connect with Ross: LinkedIn: Ross Calladine Organisation Website: VisitEngland  Chapters and Timestamps 00:00 Welcome and Guests 00:46 Meet Marina Visit Scotland 01:51 Meet Ross Visit England 02:52 Defining Accessible Tourism 06:17 Complex Needs and Business Case for 08:20 Industry Misconceptions 11:03 Small Business Reality 13:50 Tourism Board Leadership 16:12 Fixing the Information Gap 22:55 Describe Not Prescribe 30:02 Initiatives That Work 35:07 Is the UK Leading in Accessible Tourism? 41:26 Closing Thanks To download the full transcript of this episode, click here  This podcast is produced and edited by Lucy Wood  

What does truly inclusive hospitality look like? In this episode of the AccessAble Podcast, host Carrie Ann Lightley sits down with award-winning leaders in accessible tourism. Felicity Brown (Hoe Grange Holidays), James Dixon (Marsham Court Hotel), Thania Meneses (Trimontium Museum), and Jenny Goodall (Eureka National Children’s Museum). Together, they share inspiring stories and practical tips on creating welcoming spaces for everyone—from rural log cabins and sensory-friendly hotel rooms to museums that adapt to visitors rather than the other way around. Discover:Why accessibility is more than a business decisionLow-cost changes that make a big impact, How detailed access information builds trust and confidence.The business case for inclusion and why it matters for staff morale and customer loyalty.If you’re a hospitality professional, this episode has actionable insights and real-world examples to help you start or strengthen your accessibility journey.Listen now and learn how small steps can create big changes.View the transcript here (Opens in a new tab)

Episode 1: Gregory's journey In this episode of The AccessAble podcast, we’re launching a special mini-series called The AccessAble Ignite Series, which will celebrate the incredible journeys of disabled entrepreneurs.    To help us kick things off, our Chief Executive, Anna Nelson is joined by Dr. Gregory Burke, our Founder and Executive Chair, who will share his story as a disabled entrepreneur.    Almost 25 years ago, Gregory was a young disabled entrepreneur with a vision to improve the lives of disabled people - and the drive to make it happen. With an unsecured £25,000 loan, Gregory started a business that now serves 6 million disabled people annually, supports over 500 clients, and employs over 110 people. Now, Gregory wants to extend that opportunity to someone else.    Gregory tells us all about the new AccessAble Ignite Award, its mission, and how it’s designed to empower the next generation of innovators.  Join us as Gregory shares his journey and how he aims to make a difference in AccessAble’s 25th year.    To read a full transcript of this episode, please click here (Opens in a new tab) Produced by Lucy Wood Hosted by Anna Nelson

About This Episode In this episode of The AccesAble Podcast, we’re joined by digital accessibility advocate Holly Tuke to dive deep into the world of digital accessibility and why it's crucial for creating an inclusive online experience. Holly shares her personal journey and expertise, highlighting the key areas where businesses often fall short and how they can improve accessibility across their digital platforms—from websites and apps to social media and online content. Throughout the episode, Holly explains the importance of making digital spaces accessible to everyone, particularly disabled people, and offers practical tips for companies and individuals alike. Learn how small adjustments, such as adding alt text to images, creating keyboard-friendly navigation, and ensuring colour contrast, can have a huge impact on your audience. Whether you're a business owner or someone who creates content online, Holly’s insights will inspire you to take actionable steps toward digital inclusion. View the Transcript here (Opens in a new tab) About our Guest Holly Tuke is an award-winning blogger. She was named in the Shaw Trust Disability Power 100 list in 2018 and in 2019, and also awarded Social Media Influencer of the Year at the 2019 RNIB See Differently Awards. Holly is registered blind and has ME/CFS. She uses her online platforms to document her experiences and strive for change, and she also works within the charity sector.  Find out more about Holly by visiting her website www.lifeofablindgirl.com (Opens in a new tab) About AccessAble For more information about AccessAble, visit ⁠AccessAble.co.uk ⁠(Opens in a new Tab) The AccessAble Podcast is hosted by Carrie–Ann Lightley and produced by Lucy Wood.

About this Episode In the latest edition of The AccessAble Podcast, AccessAble’s Head of Marketing and Communications chats with AccessAble Ambassadors and theatre lovers, Emma Purcell and Pippa Stacey. Join us as we explore the world of theatre and discuss the improvements and adaptations the industry has made to make theatres inclusive for all. For a full transcript of this episode, click here About our Guests Emma Purcell Emma is a talented Freelance Journalist; Emma also blogs about her experiences at Rock for Disability and is the founder of Crip Life. She has a passion for live music, comedy, acting and is a Harry Potter fanatic. Pippa Stacey Pippa Stacey is an award-winning writer, speaker, and charity sector communication consultant. She blogs about living your best life alongside chronic illness and has been named in the Disability Power 100 multiple times. Her debut nonfiction book, University and Chronic Illness: A Survival Guide, was published in 2020. Pippa enjoys theatre and reading and can usually be found in pyjamas with a cup of tea in hand.  Episode Links ⁠Connect with Emma Purcell at Crip Life (Opens in new Tab) and Rock for Disability (Opens in a New Tab) ⁠Connect with Pippa at Life of Pippa (Opens in new Tab) For more information about AccessAble, visit ⁠AccessAble.co.uk ⁠(Opens in a new Tab) The AccessAble Podcast is Hosted by Carrie–Ann Lightley and Produced by Lucy Wood

About this Episode In the latest addition of The AccessAble Podcast, head of Marketing and Communications chats to AccessAble Ambassador and Changing Places advocate Ross Hovey. Ross talks about the personal impact Changing Places facilities have on his personal and professional life and the difference these toilets can make to disabled people. For a full transcript of this episode, click here About our Guest During a career of 22 years Ross has delivered in a variety of roles within Lloyds Banking Group but is now an established thought leader and subject matter expert on Disability in the Workplace with extensive expertise in implementing and managing a workplace adjustment process. He has a great understanding of Accessibility requirements in both the built and technology environments. He has experience in chairing disability networks, panel speaking and panel moderation. His work in the field of Disability has gained significant respect and alongside his career job he leads Changing Places International mission to set the Global standard for full accessible toilets and is a member of Gatwick Airports Independent Accessibility Panel. To view a transcript of this episode click here (Opens in a new tab) Links for this Episode Connect with Ross on LinkedIn (Opens in a new tab) Follow Ross on Instagram (Opens in a new tab) Find out more about Changing Places UK (Opens in new Tab) For More information about AccessAble, visit AccessAble.co.uk (Opens in a new Tab)

About this Episode AccessAble's Founder and Chair Dr. Gregory Burke is joined by Princeton University's Michael Barnes, Director of Campus Accessibility to discuss the partnership between the Ivy League University and AccessAble. Princeton has become the first university in the United States to commission an AccessAble University Guide, providing Detailed Access Guides to the Campus for Students, Faculty and Visitors. Download the episode transcript.

Join our guest, AccessAble Ambassador Kerry Thompson and host, Head of Marketing Carrie-Ann Lightley, as they share their experiences, shedding light on their struggles when seeking accessible healthcare. From logistical hurdles to the physical barriers within medical facilities, we explore the multifaceted challenges disabled people confront in seeking necessary screening.This conversation aims to raise awareness, foster understanding, and inspire positive change to help disabled people access the healthcare they need and deserve. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit accessable.substack.com

Join our guest, AccessAble Ambassador Charlie Randell and host, Head of Marketing Carrie-Ann, as they share their inspiring stories and personal insights into growing up with Cerebral Palsy. Through candid conversations, Charlie and Carrie-Ann explore their childhood experiences, shedding light on their challenges, the triumphs they celebrated, and their invaluable lessons. As two generations of individuals living with Cerebral Palsy, they reflect on the societal attitudes towards disability during their formative years and contrast them with the evolving landscape today. In this heartfelt episode, Charlie and Carrie-Ann reminisce about their journeys and extend a guiding hand to the younger generation. They offer practical advice, emotional support, and empowering messages to children and youth navigating the complexities of living with disabilities. Their unique perspectives highlight the importance of self-acceptance and resilience and the significance of building a supportive community. Tune in to this insightful conversation that delves into the intersection of disability, childhood, and youth. Join us as we celebrate the strength, resilience, and determination of individuals with disabilities, showcasing how embracing one's identity can pave the way for a brighter, more inclusive future. Don't miss this special episode, filled with wisdom, laughter, and encouragement, as we commemorate Disability History Month 2023 with the AccessAble Podcast. To view a transcript of this episode please click here (Opens in a new tab)

About the Episode Read the transcript of this episode Hannah is a dedicated GP, an AccessAble Ambassador, and a disabled person herself. She brings a unique perspective to the discussion on mental health, blending her professional expertise with her lived experience as someone with a disability. Hannah shares valuable insights on dealing with challenging mental health periods, drawing from her extensive medical background. As a GP, she provides practical tips and advice for managing mental health, especially in the context of disability. Additionally, she opens up about her personal journey with mental health, offering a glimpse into her own experiences and how they have shaped her understanding of mental well-being. Join us for a thought-provoking conversation that delves into the intersection of disability and mental health, exploring this vital topic's medical and personal aspects. Links and Resources Find support from the Samaritans (opens in a new tab) Find out more about Hannah, visit her website (opens in a new tab) Follow on Socials Hannah on Twitter/X (opens in a new tab) Hannah on Instagram Hannah on LinkedIn About AccessAble AccessAble gives you the detailed information you need to work out if a place will be accessible to you. Our Detailed Access Guides tell you all about a venue's access. They are 100% facts, figures and photographs. Everyone’s accessibility needs differ, so detailed, accurate information is essential. So it's why we send our trained surveyors to check out every single place in person and why the information we collect has all been decided by our user community.Please find out more about our work and mission by visiting www.AccessAble.co.uk (opens in a new tab) Email [email protected]. Find us on Social Media Follow AccessAble on Twitter (opens in a new tab)Follow AccessAble on Facebook (opens in a new tab)Follow AccessAble on Instagram (opens in a new tab)Follow AccessAble on LinkedIn (opens in a new tab) The AccessAble Podcast is hosted by Carrie-Ann Lightley and produced and managed by Lucy Wood.

We delve into the invaluable role that AccessAble plays in supporting disabled students during their university journey. From navigating the academic landscape to thriving socially, this episode is a must-listen for anyone seeking insights into the transformative impact of accessible resources. Anna Ruth Cockerham, a passionate advocate for disability rights and inclusion, takes us through her personal experiences as she transitioned to university life with a disability. Anna Ruth reflects on the challenges she faced, the triumphs she achieved, and the pivotal role that AccessAble played in her success. AccessAble, the leading provider of access information for disabled people in the UK, has been instrumental in revolutionizing the way disabled students engage with university campuses. Their Access Guides offer detailed and accurate information about accessibility across a wide range of venues, ensuring that disabled students can make informed decisions about their educational journey. From lecture halls and libraries to social spaces and accommodation, AccessAble equips students with the knowledge they need to confidently navigate their university's physical environment. Carrie Ann and Anna Ruth explore the tangible ways in which AccessAble Access Guides helped Anna Ruth get the of her university experience. From understanding the layout of buildings to identifying accessible routes, they discuss how this resource empowered Anna Ruth to focus on her studies and connect with her peers without being hindered by physical barriers. But it's not just about academics – this episode also delves into the social dimension of university life. Anna Ruth shares how AccessAble not only enabled her to attend lectures but also to engage in extracurricular activities, clubs, and events, contributing to a well-rounded and fulfilling campus experience. Join us as we uncover the transformative power of accessibility in education and society, with real-life anecdotes and expert insights. Whether you're a disabled student preparing for your university journey, an advocate for inclusion, or simply curious about how access information can reshape lives, this episode promises to offer valuable perspectives and inspiration Find out more about - Anna Ruth Follow Anna Ruth on LinkedIn Follow Anna Ruth on Twitter To view a transcript of this episode, click here (Opens in a new tab)

About this Episode Join host Carrie Ann Lightley in this empowering episode of The AccessAble Podcast as she dives deep into the topic of disability pride and its significance to individuals with visible and invisible disabilities. Carrie Ann is joined by two incredible AccessAble Ambassadors, Callum Russell from Crystal Eyes and Hester Granger from Perfectly Autistic, who pridefully share their unique perspectives and personal experiences. In this conversation, Callum and Hester reflect on what pride means to them as individuals living with disabilities. They discuss the journey towards self-acceptance, breaking societal barriers, and finding strength in their differences. Together, they explore the transformative power of embracing disability pride personally and in the broader disability community. Click here to view a Transcript of this episode (Opens in a new tab) About AccessAble AccessAble gives you the detailed information you need to work out if a place will be accessible to you. Our Detailed Access Guides tell you all about a venue's access. They are 100% facts, figures and photographs. We know everyone's accessibility needs are different, so having detailed, accurate information is so important. So it's why we send our trained surveyors to check out every single place in person and why the information we collect has all been decided by our user community.Please find out more about our work and mission by visiting ⁠www.AccessAble.co.uk (Opens in a new Tab) ⁠ Email [email protected]. Find us on Social Media ⁠Follow AccessAble on Twitter (Opens in a new Tab)⁠⁠ Follow AccessAble on Facebook (Opens in a new Tab)⁠⁠ Follow AccessAble on Instagram (Opens in a new Tab) ⁠⁠Follow AccessAble on LinkedIn (Opens in a new Tab)⁠ The AccessAble Podcast is hosted by Carrie Ann Lightley and produced by Lucy Wood.

About this Episode In this episode of The AccessAble Podcast, host Carrie Ann Lightley is joined by Natalie Roddis, the Environment and Sustainability Officer at the University Hospitals of Derby and Burton NHS Foundation Trust, to discuss how AccessAble has helped the Trust better serve their patients in the community. Natalie shares her experience working with AccessAble to create Access Guides for the hospitals within the trust and how this information has also helped staff better understand their patients' needs by empowering them to make informed decisions about their healthcare. To view a transcript of this episode, please click here (Opens in a new tab) About AccessAble AccessAble gives you the detailed information you need to work out if a place will be accessible to you. Our Detailed Access Guides tell you all about a venue's access. They are 100% facts, figures and photographs. We know everyone's accessibility needs are different, so having detailed, accurate information is so important. So it's why we send our trained surveyors to check out every single place in person and why the information we collect has all been decided by our user community.Please find out more about our work and mission by visiting www.AccessAble.co.uk (Opens in a new Tab) Email [email protected]. Find us on Social Media Follow AccessAble on Twitter (Opens in a new Tab)Follow AccessAble on Facebook (Opens in a new Tab)Follow AccessAble on Instagram (Opens in a new Tab)Follow AccessAble on LinkedIn (Opens in a new Tab) The AccessAble Podcast is hosted by Carrie Ann Lightley and produced by Lucy Wood