The Art and Science of Physio

In this episode of The Art and Science of Physio, Jeremy and James explore the Net Promoter Score (NPS), a highly validated tool used to predict the future success of a physiotherapy practice. Unlike "lag" indicators that look backward, the NPS acts as a future projector by asking patients one simple question: how likely they are to refer a friend or family member on a scale of 0 to 10. The hosts break down the startling data behind what the scores mean in regards to referrals, return business and they warn against the "danger zone" of merely satisfied clients. Listeners will learn practical strategies for collecting unskewed data, and the "game-changing" second question that uncovers exactly how to move patients from being satisfied to becoming loyal advocates.

In this episode of The Art and Science of Physio, Jeremy Hobbs and James Schomburgk unpack the realities of hiring overseas-trained physiotherapists in Australia. With new registration pathways creating both opportunity and confusion, they explore the benefits, risks, and practical considerations for practice owners — including the evolving APEP pathway, the challenges of the Trans-Tasman route, and what true clinical readiness looks like. Whether you’re recruiting internationally or navigating registration as an overseas physio, this episode offers clarity, real-world insights, and guidance to help you make safer, smarter decisions.

In this episode of The Art and Science of Physio, we’re joined by highly experienced physiotherapist and former APA Victorian Branch President Tom Hindhaugh to unpack the realities of ethical practice in modern physiotherapy. Drawing on his work with AHPRA notifications, professional standards panels, and practitioner education, Tom explores the most common ethical blind spots facing clinicians and practice owners — from consent and documentation, to billing practices, boundary violations, and workplace relationships. This conversation is a must-listen for any physio wanting to protect their patients, their practice, and their registration.

In this episode, Suzanne Rath shares how her personal recovery journey inspired the creation of a purpose-driven, multidisciplinary clinic network, and how she scaled her business by aligning recruitment, leadership, and strategy with her values—ultimately transitioning into a non-clinical role to focus on coaching and consulting for sustainable high performance.

James and Jeremy unpack the sometimes harsh reality of being a Private Practice Owner in Australia. A must listen if you're considering embarking on this journey

Today we interview Dr Jonathan Wray, Specialist Musculoskeletal Physiotherapist (As awarded but the Australian College of Physiotherapists 2020) about all things Treatment Planning. Hear how the best Physio's in Australia use and recommend treatment plans to optimise the outcomes for patients.

In this month's bonus episode, James and Jeremy discuss how to recruit clinicians aligned on practice philosophy and how to best set them up to succeed in Private Practice.   For more information about the 4P's (Private Practice Perfect Program), please use the link below: https://www.thesecondvisit.com.au/tsv-courses/private-practice-perfect-program   For more information about the MAPPP (Mastering Australian Private Practice Physiotherapy) course, please us the link below: https://www.thesecondvisit.com.au/mastering-australian-private-practice-physiotherapy

Today, James and Jeremy discuss the common issue of under treatment in Physiotherapy and why it negatively affects patient outcomes

We interview Greg Goh, practice leader, author and leadership coach on how to scale your business through developing leaders.   2 minute Self Assessment form mentioned by Greg in the podcast - click the link below to complete. https://form.jotform.com/251691789762070

In this episode, we discuss how challenging it is for Physio practice owners to be the best leader, best clinician, best marketer, best chief financial operator, best strategist all at the same time. What do you delegate, what do you do yourself and how do you navigate this impossibly difficult ask?

In this episode, we interview Peter Eckhardt, a 40 year experienced Physio passionate about training in communication to improve patient engagement, outcomes and compliance.

Today, we interview one of Australia's pre-eminent and progressive Private Practice owners, Nick Schuster - founder of the Ultimate Physio, who discusses with us the importance of and ways to build a consistent and enjoyable case load.

Evidence Based Practice is well known. We hear all the time that physio's are "evidence based". But are they really? What does this actually mean and how can we ensure we are truly practicing as evidence based in 2025 and beyond.

In our first podcast for 2025, we discuss the importance of induction, with tips and tricks to nail this important part of onboarding new team members, particularly early career physio's.