The CX Breakroom

What if every customer challenge was a chance to build trust? Perhaps they can be, if brands choose to design their response intentionally. Matija Kapic, Head of Solution Engineering – Asia at Infobip, joins us to discuss how brands can turn moments of friction into meaningful conversations, using automation to create lasting customer relationships in a digital-first world.

Jiun Kei, Head of Operator Partnerships – APAC at Infobip, joins us on The CX Breakroom to discuss how telcos are evolving from connectivity providers to experience enablers. We explore how they are shaping the future of connectivity through partnerships and innovation, delivering AI-powered customer experiences and practical SME-focused solutions in an increasingly digital world.

In this episode of The CX Breakroom, Harsha Solanki, VP GM - Asia at Infobip, discusses how messaging is transforming the traditional sales funnel. She explains why conversations are now key to driving conversion, helping brands to build trust and complete transactions through real-time, personalized customer engagement. Explore how companies are redefining customer experience by turning every interaction into a strategic opportunity for growth.

From hyper-personalization to human-AI collaboration, Ben Lewis, Vice President of Marketing and Growth at Infobip unpacks how marketers can harness AI tools effectively to craft smarter, more impactful customer journeys. Hear real-world examples and practical strategies to navigate the future of CX in today’s fast-changing landscape.

Discover how Infobip grew from a small garage startup in Croatia into a global communications leader - all without external funding. Ivan Ostojic, Chief Business Officer, shares the company’s unique bootstrapped growth journey, the importance of product quality, scaling culture, and lessons for founders aiming to build lasting impact. Learn how strategic innovation and customer focus drove Infobip’s success across markets.