The Grit Makers Podcast

You know how the energy we carry at home doesn't stay there?Frustrations don't have separate containers. So if you're wondering why we're bringing honest conversations about intimacy and education to table... you're asking the wrong question.Instead we should be worried about how we set an example for the generations to come, to have genuine harmonious relationships with themselves and others.We allow the media to take charge of way too much of the youth’s education, and the more we avoid a topic, the more dangerous that misinformation becomes.We're talking about:Breaking the silence for a healthier, more honest society.How an industry that's been pushed into the shadows has built incredible resilience.Building a business that fuels you, even when others don't get it: the secret of trailblazers.This is for anyone ready to say out loud what everyone is thinking about.Our amazing Resilient Women running businesses that change lives:Cindy Gallop ​‪@cindygallop5910‬ is the Founder & CEO of MakeLoveNotPorn - 'Pro-sex. Pro-porn. Pro-knowing the difference' - launched at TED in 2009: https://www.ted.com/talks/cindy_gallo... MakeLoveNotPorn is the world's first and only user-generated, human-curated social sex videosharing platform, socializing and normalizing sex to make it easier for everyone to talk about, openly and honestly, to promote consent, communication, good sexual values and good sexual behavior. MakeLoveNotPorn helps end rape culture by doing something very simple: showing you how wonderful great, consensual, communicative sex is in the real world; role modelling good sexual values and behavior; and making all of that aspirational, versus what you see in porn and popular culture. https://makelovenotporn.academy/Carla Crivaro‪@carlacrivaro‬ is a Sex, Love & Relationship Coach who helps leaders and founders reignite their sex lives and deepen their relationships - so they feel confident, desired and fully connected in every area of life, from the bedroom to the boardroom.She believes your personal life is the foundation of your professional success. Everhad an argument with your partner and found it hard to focus at work? Exactly.Take her self-assessment at www.carlacrivaro.com to see how aligned you are in sex, love and relationships.Katie White Co-founder of enough, a revolutionary form of reporting to end rapehttps://myenough.com/Enough is a revolutionary non profit, creating extraordinary impact through a viral social movement at incredibly low cost. They give survivors a simple, easy way to report and create the real deterrence they want; and easy, free, access to support that works.Enough believes that the system should change for survivors, not the other way around. Enough is informed by advice, experience, and evidence from the leading experts worldwide. Enough is a social enterprise funded by people and organisations who care and are committed to ending rape.---ABOUT THE GRIT MAKERS PODCAST:I'm Mouna Laaragat, your host. It's pronounced like the "moon" with "ah".This podcast is for the builders, creators, and resilient minds. We go beyond the hustle to explore how to build a life and business driven by purpose, not pain.Subscribe here:    / @thegritmakers  

The biggest misconception about branding for solopreneurs? Thinking it's all about funnels and ROI and forgetting the most critical component: YOU.Forget the "personal branding expert" buzzwords. We are talking about building something that is authentically, sustainably, RESILIENTLY YOU. In this episode, I sit down with two incredible brand strategists: Joel Sousa and Daniel J. Moore. We went deep and had a real talk about the grit it takes to build a brand that lasts whilst avoiding a dreadful burnout.We're unpacking the real challenges, like how to:• Stop hiding behind your business name and finally step into your power.• Create a strategic brand foundation that grows with you, not against you.• Protect your energy and passion while putting yourself out there.If you're tired of the "fake it till you make it" facade and ready to build a brand that actually feels like you, this is the right video for you:0:00 - The Biggest Lie in Solopreneur Branding3:15 - Resilience: The Secret Weapon for a Sustainable Brand10:40 - When Fear Wins: The "Folder of Dead Projects"18:30 - Ditch the "Professional" Mask (It's Exhausting You)25:00 - Handling Haters & Negative Comments with Grit35:50 - The Real Fears: Judgment, Camera Shyness, & "Getting Too Real"48:20 - You Don't Need a Big Personality, You Need Self-Awareness55:10 - The Deep Work: How Your Core Values Fuel Your Brand1:02:00 - The Turning Point: Firing Bad Clients & Aligning Your BusinessReady to connect with my guests? Find them here:• Joel Sousa - GrowingDesign: https://growingdesign.pt/  / joel-branding-strategist-designer  • Daniel J. Moore - Iron Dragon Design: https://www.irondragondesign.com/  / daniel-j-moore-branding-mercenary  ---ABOUT THE GRIT MAKERS PODCAST:I'm Mouna Laaragat, your host. This podcast is for the builders, creators, and resilient minds. We go beyond the hustle to explore how to build a life and business driven by purpose, not pain.Subscribe here:    / @thegritmakers  

Welcome to The Grit Makers Podcast Episode 9 of the Season 2In this insightful episode, "Entrepreneurs In Resilience," your host Mouna Laaragat welcomes three incredible guests to discuss what resilience truly means in life and business, challenging the common stereotypes of "just push through".We dive deep into the essential systems needed for building a long-term, sustainable business, and how to maintain mental health sustainability while navigating challenges.Featured Grit Makers & Key Insights:Robyn MacMillan, The Marketing Goblin (Digital Media Agency Founder): Robin defines resilience as the quiet choice to decide to actually continue forward, even when circumstances are challenging. She shares her deeply personal story of suffering a severe brain bleed in 2014, which changed her path from "knowing to not knowing" and forced her to find a new level of resilience. Robin also discusses the key polarities she addresses with founders, primarily belief and fear in outsourcing marketing.Connect with her: https://www.linkedin.com/in/everburnagencyrobynkate/Bilqis Razin (Sustainability Business, Foodsteps): Working in sustainability, Bilqis discusses helping food businesses prepare for climate resilience through data and insights. She highlights the crucial battle businesses face between striving for profitability and balancing that with "doing the right thing" for people and the planet. Bill Kiss also shares her experience moving to the UK and learning that in the corporate world, working hard isn't enough—you need to ask for what you want.Connect with her: https://www.linkedin.com/in/bilqisrz/Amitty Peace (Operational Resilience Specialist): Amitty emphasises that true resilience is about having transparency and understanding of your business's ingredients (strengths and weaknesses) so you can make informed choices and respond effectively to the unknown. She argues that we need to reframe sustainability and resilience as a return on investment (ROI), helping businesses see these concepts as key success metrics rather than trade-offs.Connect with her: https://www.linkedin.com/in/amittypeace/This Episode addresses:- Why the traditional, 'loud' definition of resilience often fails and how softness and quietness can be more effective.- The human aspect of business: acknowledging that people are not predictable and do not share the same values or perspectives.- Juggling the polarities of life and business, such as control versus letting go.- How cultural differences impact expectations, self-promotion, and the ability to ask for help.- Final Wisdom: Why community is essential for adapting to change ("find your tribe") and why you should not expect yourself from other people.If you resonated with any of these stories or concepts, please share your own definition of resilience in the comments below.#Resilience #Entrepreneurship #TheGritMakers #OperationalResilience #Sustainability #ClimateResilience #MarketingGoblin #Adaptability #BusinessMindset #Founders #PersonalStories #MentalHealthSustainability #QuietChoice #Community #FemaleLeaders

Is your mind the only tool for business success? What if the key to resilience, clarity, and navigating challenges has been with you all along in your body? Welcome to this powerful panel discussion on Resilience in the episode 8 of The Grit Makers podcast! Your host Mouna Laaragat gets three new guests to dive deep into building a sustainable business and life by leveraging somatic wisdom, astrological insights, and mindful choices.In this episode, our experts redefine resilience, arguing that it is highly personal and subjective. True resilience requires knowing your own bandwidth and understanding what environment allows you to thrive.An astrologer, a mindset coach, and an embodiment teacher dismantle the myth of the "grind" and explore how to:Decode your body's signals to prevent burnout and make aligned decisions.Use astrological archetypes to understand your innate strengths and challenges.Rewire your mindset to move from fear to flow.Embrace somatic practices that release stress and unlock creativity.Key Topics & Discussion Points:Somatic & Body Connection: Learn about the body's capacity to hold polarities and the importance of finding harmony in movement and stillness. We explore techniques for nervous system regulation, differentiating between hyper and hypo regulated states, and how somatic work can help the brain and body learn to "pendulum" through emotional experience. Discover how to interpret your body's subtle cues, especially if you feel naturally disconnected or experience dissociation.Mindset & Harmony: The panel challenges the belief in traditional "balance," arguing that balance is a BS concept. Instead, focus on work-life harmony and sustainability over the non-realistic goal of being "fearless" or striving for perfection. Learn how reframing challenging experiences (like trauma or grief) can help take back control of your narrative and change your physical posture.Astrology & Flow: Astrologer Jaymie shares how to navigate life using astrological insights and understanding natural cycles. We discuss managing business as a neurodivergent individual with an interest-based nervous system. Jaymie explains how she structures her business around her cyclical flow (including taking time off during her period) and utilises cycles like Mercury Retrograde as an entrepreneurial "hack" for self-reflection and quarterly reviews.Panelist Insights: Featuring coach Andy on creating a life without limitations, and somatic expert Hedi, who discusses using practices like Internal Family Systems (IFS) to locate and understand subtle tension in the body.Whether you're an entrepreneur, leader, or on a personal growth journey, this episode offers a revolutionary map to building unshakable resilience from the inside out.Stay in touch with the speakers:Jaymie Yang: https://msha.ke/j_mescorpioaf   / @j-mescorpioaf  https://www.instagram.com/j_mescorpio...  / jaymie-yang-700a5a39  Andy Casey: https://coachcasey.co.uk/   / @andy-coach-casey    / andycoachcasey    / andycaseyuk  Hedi Shah: https://hedishah.com/   / @hedishah    / hedishahh    / hedishah  

The resilience we speak up about the most sounds tough.It resonates with strength, roughness, suffering and overcoming hardship.It’s often about how you stay hard and it almost imprints this idea of insanity in our mind to keep pushing in repeat for things to get done.What we forget is the amount of vulnerability we need to accept to learn from our mistakes.It’s the courage to love ourselves so much that we have to expand and grow.There’s sometimes little room for our feminine side to be expansive when we talk about self-development and growth. Yet it is a major component of this conversation. That’s why we’re talking about it during this summer special on Claiming feminine resilience. The host, Mouna Laaragat, is a big fan of David Goggins vulnerability, but love discussing the space for the feminine when it comes to resilience.So resilient femininity or feminine resilience? We get to the bottom of:How do you find your space in already defined conceptsFinding your feminine side in a world where trauma has shaped you towards hardnessAccepting yourself and finding self-love and compassion connecting with your bodyHedi Shah, Molly Caro May, and Kylie B. are sharing their presence and wisdoms around what resilience means to them, the challenge setting boundaries can present, and the journey to connecting to our body with presence.About the guests:Hedi is a mindfulness and movement teach, but not only that! She's driven by the liberation from our conditioning. You can find more about her on her website: https://hedishah.com/ and also follow her channels for all the postures nuggets and how to claim your sovereign power: @hedishah  on YT and IG.Molly is an author and somatic facilitator who really care about feeling whole through the power of presence and community. You can learn more on her website https://www.mollycaromay.com/ and if you haven't seen it yet, she shares some wisdom in her TEDx on feminine resilience: https://www.youtube.com/watch?v=oLh6nFm6lYQKylie B. is the author of Narcissist's daughter. A survivor of growing up with a narc parent who's holding a community of almost 100,000 people supporting each other in the process. You can check out her course, books and more on: https://www.narcissistsdaughter.com/ and follow her on IG: https://www.instagram.com/narcissists_daughter/

“The quality of your life ultimately depends on the quality of your relationships” - Esther Perel.The Belgian psychotherapist and relationship expert is renowned for her work with couples, her wonderful Ted talk and her Masterclass about relationship building and effective communication.Her work can turn your world upside down when it comes to practical approach and tools to navigate relationships in our day to day, at work and in our personal lives.This is around this topic that I’ve met with the wonderful guests hosted in this episode on Building Resilient Relationships.Dr Andrea and Jonathan Taylor-Cummings have both also studied the question very closely and let us in on their 4 habits framework to develop resilient relationships.Joel Sousa, brand strategist and designer at Growing Design, had also studied the question in his own life: as a forever freelancer working with his life partner, they are also at the forefront of the importance to nurture healthy relationships.You might think that sales is the ultimate skill that make or break your life and business, but truly, building relationships stands out more and more, especially in this day and age.Navigating stakeholders of our day to day, whether they are our children or our investors, start with one thing: how intentional are you with relationship building?We cover precise life examples and frameworks on:What makes the difference between superficial relationships and the ones that lastThe role of communication, how it can be effective and on pointHow can we navigate our own mental state and mindset to lead better lives with others.Ultimately it’s about being intentional, setting expectations, setting boundaries, and learning to communicate effectively in the process.And this video delivers great gems on how!Connect with our speakers:Dr Andrea Taylor-Cummings   / andreataylorcummings   Jonathan Taylor-Cummings   / jonathantaylorcummings   Co-founders of https://the4habits.com/ Joel Sousa   / joel-branding-strategist-designer   Co-founder of GrowingDesign: https://growingdesign.pt/branded-to-l...

This episode is about the creative industry and how creators forge their resilience.There is poetry in the way they embrace authenticity and put their heart in what they create.But nowadays, being creative is also very present in the day to day commissioned job or contracted mission.Whether you’re a creator, a freelancer, a dreamer, or simply someone who is interested in mental health and resilience, this episode is for you.You can count on raw conversations, inspiring insights, and a reminder that it is in the toughest moments that you will always find a way to grow.African creators like Ferdy Adimefe, Sophia Engi Slaoui and Vanessa Pellegrin faced their fair share of challenges going after what they love!They give you different perspectives on:imposter syndrome and self-doubthow to live your dreams no matter how big they aretrusting your authentic self in a world of rejectionTake a look at their respective projects:Ferdy trailblazing animation in Africa:    • FIRST LOOK: The Passport of Mallam Ilia An...  Vanessa disrupting the shorts world until getting her palm! Check out her “ La vie en rose” or “Life in Pink” which won the African woman filmmaker award and best actress award at the Mobile Film Festival: https://www.instagram.com/p/C5BFUXmIYde/ And Sophia's vision in architecture and her personal creations: https://www.instagram.com/engi.slaoui/

Step behind the curtain and into the heart of the performing arts world, where resilience could be qualified as the norm of living.We dive into the untold stories of backstage resilience, the silent battles, and the healing journeys that shape the lives of performers and creatives.From the highs of standing ovations to the lows of self-doubt and burnout, we uncovered what it takes to keep your sh*t together through the tsunami of a creative career:How to find the balance between creativity and stress managementWhere authenticity matters most for a successful careerThe sacred tools that helps recover from setbacksTheir incredible ways of showing up and carving their own path, in their own original ways!It's one whole hour of wholesome concentrate of fun, vulnerable and kind chat about the reality of the industry, what resilience and performance means today and how to dodge burnout or actually how to live with the challenges that it procures.Liz Miele is a stand-up comic and writer in New York City. You might have seen her on Comedy Central, FOX, Hulu, CBS’s After Midnight etc. She's also been featured in The New Yorker, NY Times, Runner's World, Psychology Today and The Guardian. She travels the world performing and you can find when she's next in your region here: http://lizmiele.comFour out of her five albums/Specials out "Emotionally Exhausting" “Mind Over Melee," “Self Help Me," "The Ghost Of Academic Future" and 'Murder Sheets" are free on her channel:    / lizmiele  Her weekly podcast is called 2 Non Doctors with Maria Shehata. New episodes every Tuesday on youtube or wherever you listen to podcasts:    / 2nondoctors  Follow her on tiktok: http://tiktok.com/lizmieleFollow her on instagram: http://.instragram.com/lizmieleLike her on Facebook: http://www/facebook.com/lizmielecomedyIRIS is a French singer-songwriter, finalist on The Voice France 2024, and a musician based in London, known for her sophisticated songwriting and powerful, emotive vocals. Her EP is a cinematic blend of delicate vulnerability and quiet strength, where nostalgic melodies meet raw reflections on identity, doubt, and the longing for something more. IRIS has shared the stage with artists like Loreen, Bigflo & Oli, and Soprano. In London, she has made waves by creating and hosting Gigi, Iris & the Girls, a live event supporting female artists, and headlining her own sold-out shows.Check out her debut EP, IRIS PART I. https://distrokid.com/hyperfollow/iri...Keep track of this future voice of the international stage, as she blends her Frenchness with the modern vibrations of the British scene following the footsteps of her greatest inspirations such as Adele, Yebba and Yseult, forging her own path into the music industry of tomorrow.Benjamin Nathan-Serio has spanned both the globe and the last two and a half decades. From his humble beginnings in his local theater repertoire in Albany, NY to the off Broadway theaters of the big apple, to over a decade abroad in Europe where his cinematic and voice career blossomed, to the present day as he breaks into a new chapter as a seasoned performer in the cradle of the modern motion picture business, Hollywood. Learn more about his work: https://www.benjaminnathanserio.com/Follow him on:   / serioparadiso  Ben is also a storyteller who's inspiring others through acting. He excels with communication through performing and visual arts. International networking of medium-sized business, especially entertainment in all mediums. Above all lucrative creativity, remembering that cash is not the only lucrative currency.See more at: http://serioparadiso.com/

In this episode, we're having a very honest and vulnerable conversation about the reality of things. From acknowledging the mental health challenges it can cause to not have a traditional definition of home to the real systemic and economic situation that forces migration.We hear about digital nomads and picture the glamour of living around the world and the freedom of it all.What we do not see? The impact on our relationship with ourselves and others, the very fine line between finding ourselves and running away from it, and how it is often the first cure of burnout we hang onto before realising it isn't the miracle remedy.Wether you are a digital nomad, aspiring to be one or just curious about what life might be, here you get to understand:- What is crucial to maintain your sanity when always on the move- The hidden side of the iceberg behind burning it all to the ground to rebuild again- The difference between a lifestyle and an exploration of the soul- The importance of community in our relationship to selfElliott Callender, Geleen Antonio and James Casey are laying it all out there for you, the good, the bad and the ugly of their perspectives and experience.You can also hear more on Traveling and Mental Health on Geleen's podcast: https://open.spotify.com/show/6LdW7moDTsXp8xnQVnnDz5?si=wduo7aKVTYKbSNe2wrIMRQDon't forget to subscribe to the channel for more inspiring conversation around resilience, burnout, and mental health!

In this episode, we look at the stories living rent free in our subconscious and how we can reframe them to what serves us better to create the life we are proud to be living.Kevin Goodnight and Sarah Williamson join me to share their sober resilience stories in the Ep 2 of Season 2 of The Grit Makers Podcast.Not only we are 3 writers who have already published some of our ideas, beliefs and experiences, but we are 3 entrepreneurs on our respective sobriety journey and we put it all out there: the good, the bad and the ugly.We cover the fact that it is never a straight forward journey and the little pushes we had guiding us to being free from the booze.We exchange about the place of mindset and spirituality in the transformation and how we can choose to face our emotions differently.And most importantly, whilst there is a pressure on our shoulders to be guides, models and to support others, we find extra power in community and faith.Little spoiler: at no point any of us is considering sobriety as a mistake. No matter what you are going through, there's definitely a light at the end of the tunnel.

Whilst we’ve always supported fempreneurs, women’s health and working moms’ communities, we're not leaving men behind. There is a serious impact of societal expectations on men’s mental health, alongside data on the alarming suic*de rate, embarrassment, and fear they carry along. Anxiety and Burnout are some of the biggest consequences of entrepreneurial pressures. And my AI friend (Perplexity) told me that despite all this: “many male entrepreneurs feel they must maintain a façade of strength and success, further isolating them from seeking support”. The first episode of the Season 2 of The Grit Makers Podcast dives into the topic with Chris Stanley the mini-book guy, Akel Jounes the founder of Zeedeo and Adam Smith Co-Founder of A-Game. These entrepreneurs take a public stand to address men mental health from the angle of founders, creators, fathers and men who do wear multiple hats and are very familiar with the toll the pressure can take on them.

In this last live podcast episode before Christmas, Gosia Kalicka founder of Petite Giants, Kris Hall founder of The Burnt Chef Project and Tom Cullen Co-Founder at Zoplo are bringing us a final cheer for 2024! These three fantastic resilient souls are closing the first season of The Grit Makers Podcast in ways that won’t disappoint! Resilience is not only being able to stand in the face of adversity, remaining the same and doing the same over and over again until insanity takes over. Resilience is that capacity to grow and expand, evolve into a better self every day. It takes courage, self-love, and a great dose of experience. And this is build from childhood, upbringing, adulting ourselves or simply leaning in the discomfort of growth and change. The three entrepreneurs compare and share their experience wholeheartedly with the ups and downs of their journey, and sparkle some magical inspiration to finish the year in style.

It reaches a point in time where being a woman comes with its challenges. Endometriosis, difficult pregnancies, critical conditions, navigating menopause and hormonal regulations can strongly impact women's life and people around them. Vanessa Walker, Melanie Griffiths and Amani Kaiti  share with us their stories and insights on how to bounce back from physiological, emotional and hormonal life set backs. We appreciate journeys like battling cancer, peri menopause and asthma with holistic practices and educating ourselves for the best approach to regulate our bodies and mind.

The hard truth about trauma is that it shapes us so much more that we'd like to admit. And we carry it around with us: at home, at work, in our relationship with friends, with money, with lovers, with our health. Jyoti Jo Manuel, Olya Grovel and Sheena Pirbhai have come to share their own personal experience navigating their own trauma as capable female entrepreneurs. As their stories unfolds, we get practical insights on how to self-regulate, soothing exercises and positive perspectives for our mindset.

There’s this misconception that resilience is just the capacity to keep pushing when you cannot anymore. We forget the growth and expansion side of it, which is crucial to incorporate in the workplace too and not only develop on an individual basis. In a healthier world, “keep pushing” is acknowledged as not a solution. Instead, we look to build psychologically safer work environments. We open the floor to useful conversations and maintain a dialogue for an ecosystem that considers everyone and their differences. Evelkha Powell, Jonathan Bannister and Dave Steggert bring different perspectives about how to build a healthier culture. We do not oppose and shame healthy vs toxic, but we bring different experiences, beliefs and solutions together to make what true diversity means.

Remember that moment when you wanted earth to swallow you alive? Well, shame doesn't always show up blatantly in its most popular shape and form. It can lurk in the background of our unconscious, hidden in our limiting believes, traumas and simple day to day internal thoughts. Is shame a condition? Does it get in the way of resilience? Does resilience contribute to perpetuating the plague? Amitty Peace, Michael Appleton and Snežana Petrović are stripping the raw truth behind shame. We explore the relationship between shame and resilience, the challenges and lift the taboo on how it impacts our personal and professional lives. This was a very unplanned episode, yet,, as always, unique individuals share their stories worth spreading to inspire and get inspired by other creators, leaders, and entrepreneurs who are building today’s future. Explore a concept that we do not uncover as frequently as we should. Our silence perpetuates something that doesn't serve us.

AI is THE hot topic of the moment (for a long while), don't you agree? So AI Entrepreneurs & AI enthusiasts, Are you with me? We went live with Sasha Knott, Elhadj Chikhaoui and Jordan Legg to discuss how AI is turning business hiccups into building blocks for success. We dived into the wild world of AI-powered resilience. The panel shares raw stories, game-changing insights, and maybe a cheeky comment or two (you know me 😉). Let's geek out over AI and turn those "oh sh*t" moments into "hell yeah" victories! PS: of course I've used AI to draft this description and edited it. I've asked Perplexity to write something my usual potty mouth would. Turns out, it's not THAT potty.

I've grown learning that “Marketing is the science and art of exploring, creating, and delivering value to satisfy the needs of a target market at a profit” (Kotler, 2001-2012) It makes it a creative subject to explore with three talented marketers and learn how marketing shapes resilience for their business and how it helped shape them as well. Justyna Ciercierska, Rida Oyebade and Alefiya Khoraki have done just that: providing the honest truth about what it takes to grow your business and your consulting practice, the sacrifices it requires as well as the strength it makes you gain.

Lessons from the frontline on resilience from client facing experts!Discover incredible stories of Resilience worth spreading in our 3rd episode addressing: How does a client facing job help nurture resilience?Ever wondered why people-persons always manage to grow from setbacks and expand?Wonder no more. Claudia Gasson, James Collingham and Keertana Ghursahani-Khatwani gives us all the insights on how your develop key skills that serve you not only at work but also in your personal lives to get ahead!

Things get tough. For everyone. That’s life.For women, resilience takes another dimension. It isn't just about physiological differences, it is about societal pressure, our own conditioning, and how we dare to go against the grain!What does it take for women to excel in male dominated industries? Beyond gender and ethnicity, how do we tame our own demons to succeed?This is a heartfelt and inspiring conversation with 3 talented women who take a stand for resilience sharing their stories traveling the world, juggling between mental health and their respective careers, and how they all have that capability to grow and expand without boundaries.

This first episode is about what it takes to build resilient processes in the customer success function aka sustainable processes for your team and your business. Paula Recker, Yossi Vaknin and Stéfanie Boudiak shared their knowledge and passion for customer success and taking care of their team! People make processes and processes are made for people. Learn how to maximise building the foundation for success for a business that last the test of time and growth.