The Kind Side

This episode shares Stella’s personal family journey with community palliative care as they supported her father at home. It highlights the compassionate care, practical support, and dignity the team provided, and how those acts of kindness helped the whole family, including the children. Stella reflects on grief, gratitude, and creating community spaces for mourning, including her writing and local gatherings that offer gentle support to others. The conversation emphasises empathy, clear communication, and the importance of being seen and heard during difficult times.

In this episode Frances chats with Caitlyn, a nurse who moved from ICU to community and palliative care. Caitlyn shares her path into nursing, the variety of work in a community health centre, and the skills she brought from inpatient care. They discuss teamwork, visiting patients at home, non-judgmental care, reframing language around patient choices, and practical self-care tips like donating plasma. The episode highlights gratitude, human connection, and simple ways listeners can show kindness to health workers.

In this episode of The Kind Side, host Frances sits down with Anna, a dedicated cleaner working in the children's ward of a large hospital. Transitioning from 15 years in retail to hospital cleaning, Anna shares how her new role brings her joy and fulfillment, making her feel valued and appreciated. She talks about her daily routine, the heartwarming interactions with children, families, and staff, and the significance of being part of the healthcare team. Anna also discusses the meaningful "1000 Hearts" project - an initiative spreading kindness through handmade felt hearts. She recounts touching stories of how giving these little tokens of care has connected her with patients and uplifted their spirits, fostering a sense of community and empathy in challenging times. This episode highlights the often-overlooked contributions of hospital cleaners and the simple acts of kindness that make a big difference in creating a positive and supportive healthcare environment.

Welcome to another episode of The Kind Side, hosted by Frances, where she sits down with Sarah, a seasoned hospital chaplain. Despite a technical hiccup that led to the loss of their first recording, Sarah graciously returns to share her experiences and wisdom. In this heartfelt conversation, Sarah discusses her unexpected journey into hospital chaplaincy, the significance of active listening, and the importance of providing spiritual care in a healthcare setting. Sarah shares valuable insights on how she supports both patients and healthcare staff, emphasizing the role of hope and compassion during challenging times. Listeners will be inspired by her stories of kindness and the transformative power of connecting with others on a deep, spiritual level. Frances and Sarah also delve into the ways chaplains cater to diverse faith needs, ensuring that spiritual support is available to all, regardless of belief. Join this enlightening discussion to explore the profound impact of humanity and empathy in the healthcare environment. Regarding kindness to self and self-care, Sarah wanted to share that "My relationship with God keeps me going. I try not to take home the things which don’t belong to me. I leave these in God’s hands for him to carry on a daily basis, because his hands are much bigger and more able to carry these than mine."

Join Frances in this heartfelt episode of "The Kind Side" as she engages in a poignant conversation with patient Daryl and his wife Lia, reflecting on their journey through cancer diagnosis, treatment and recovery. Daryl shares his personal experience with neck cancer, highlighting the critical role of professional care and the unwavering support from Lia and their family and friends. Delve into the unique perspectives of both Daryl and Lia, exploring their different coping mechanisms. Lia's desire for information and Daryl's trust in medical experts paint a diverse picture of dealing with a challenging diagnosis. Listen as they discuss the profound impact of compassionate healthcare workers and support networks, which played a pivotal role in Daryl's recovery. Discover the small yet significant acts of kindness that uplifted their spirits during their darkest times, and learn about the importance of empathy when supporting patients and caregivers. This episode is a touching reminder of the strength found in unity, resilience, and kindness.

Join us as we listen to Margaret narrate her powerful and moving poem that provides insight into the experience of mental illness and hospitalisation. In this poem, Margaret draws on her personal experiences, revealing the resilience and strength found in moments of vulnerability. Through this poem, we gain empathy and a deeper understanding of the patients' journey and the compassionate care they receive. This unique episode emphasises the importance of kindness and empathy in healthcare, encouraging listeners to reflect on their perceptions of mental health and to carry forward the message of understanding and compassion for those affected by mental illness.

Lefta shares her moving story of love and loss with her husband Frank, and the path to healing, including their experiences with the Australian healthcare system and the importance of community support. Biljana, a multicultural health officer, emphasizes the critical role of cancer screening and education within the Macedonian community. This uplifting dialogue highlights the power of volunteering, the richness of cultural traditions, and the resilience needed to overcome life's challenges. Whether you're part of a multicultural community or seeking to understand diverse perspectives, this episode offers valuable insights into compassion and kindness in healthcare.

In this heartfelt episode, we delve into Mel's inspiring journey of resilience and advocacy following a shocking cancer diagnosis. With a Turkish background and a strong Islamic faith, Mel shares the importance of having spaces within healthcare facilities that allow Muslims to practice their religion and pray five times a day, highlighting its significance not only for patients but also for staff. Mel offers an insightful look at her cancer journey, which began unexpectedly with a positive result from a routine screening test and led to surgery and chemotherapy. Throughout her treatment, she found solace and strength in her community and sisterhood support group, where women shared their experiences, engaged in health discussions, and fostered a positive environment. With her characteristic cheerfulness and kind spirit, Mel emphasizes the importance of support from friends and family during challenging times. Her advocacy efforts include encouraging routine screening and open discussions about health within multicultural communities, making her story not only a personal triumph but a beacon of hope and guidance for others.

Join us for an insightful episode as we delve into the daily workings of surgical day centres and operating theatres, exploring how multidisciplinary teams provide care that is not only safe but also compassionate. Listen to Nicole, a clinical nurse specialist with over 23 years of experience, share her role in the operating theatre, how she mentors and educates staff, and the intricate planning required for successful surgeries. Nicole's passion for nursing and her career journey are inspiring, shedding light on the importance of communication, teamwork, and kindness in healthcare. Discover the challenges faced in surgical settings, the impact of cancellations on patients, and the strategies employed to manage emergencies and elective surgeries. Dive into the human experience of healthcare with stories of warmth, empathy, and little acts of kindness that make patients feel safe during vulnerable times. This episode also touches on wellbeing, as Nicole shares how she maintains her wellness amidst the demanding nature of her role. A conversation that is both heartwarming and informative, aiming to connect us more deeply with the kindness and complexity of healthcare.

Join us for a heartfelt conversation with Adam, a dedicated nurse working in an emergency department at a large regional hospital. Listen as Adam shares his journey into nursing, exploring the reasons behind his passion for the profession and the crucial role of communication and teamwork in providing care. Discover the unique challenges and the rewarding experiences of working in critical care, and how kindness and compassion towards both patients and colleagues are essential for navigating the demanding emergency setting. Adam also opens up about how he maintains his well-being amidst the pressures of shift work, highlighting the importance of self-care to sustain his ability to care for others. This episode provides a deep dive into the often challenging yet fulfilling world of emergency healthcare, aiming to foster understanding and empathy for the healthcare workers who support us during our most vulnerable moments. Tune in to gain insights into this vital aspect of healthcare and the power of kindness in emergency situations.

Join us for an inspiring conversation with Susan, the Secretary of NSW Health, as she opens up about her journey from a nurse in Outback New South Wales to leading a healthcare system with over 180,000 staff and a $35 billion budget. Susan shares her experiences during the COVID-19 pandemic, emphasizing the importance of support and teamwork in challenging times. Discover Susan's passion for kindness in healthcare, highlighted by her co-founding of the Small Acts of Kindness movement. She recounts a personal story of how a small act of kindness from a nurse during her open-heart surgery at 32 left a lasting impact on her life. Through her leadership, Susan advocates for a culture where healthcare staff feel valued and supported, believing that kindness within the workplace naturally extends to patient care. Tune in to learn how Susan balances her responsibilities and her commitment to fostering a compassionate healthcare environment.

Join us for a special panel discussion celebrating the launch of The Kind Side. Podcast co-creators, healthcare worker Frances and consumer Stacey, ask consumer Ross, ISLHD Chief Executive Margot, ISLHD A/Director of Nursing & Midwifery Dan, and ISLHD Staff Specialist Emergency Medicine Dr. Bishan why kindness in health is important. Ross, a long-time patient, shares his experiences of kindness in the NSW Health system and the positive changes he has observed over the years. Margot discusses the vital role of leadership in nurturing a compassionate healthcare environment. Dan offers practical examples of everyday kindness, while Dr. Bishan highlights the impact of teamwork and compassion in high-pressure settings. Discover why kindness is crucial in healthcare and explore how each of us can contribute to a more empathetic and understanding community. Reflect on your own interactions and consider committing to a small act of kindness that can make a significant difference. For more information, visit the NSW Health website and check out the Elevating the Human Experience Guide to Action. Remember, kindness is free, and it has the power to transform lives.

In this inspiring episode, we sit down with Donna, one of the many Australians who experienced a stroke in 2020. Four years on, Donna opens up about her near-death experience and the journey that followed. She shares her positive mindset and the transition from recovery to discovery, living with a non-traumatic brain injury. Donna discusses the importance of support groups, the value of connection, and her personal project, "TBI doesn't mean Tea, Biscuits and Infusion," which documents her thoughts and experiences. She reflects on the hidden challenges of living with a brain injury and the misconceptions people often have. Join us as Donna talks about the kindness she encountered in healthcare, her insights on life after a near-death experience, and her commitment to living fully and positively. This episode is a testament to resilience, the power of community, and the beauty of life’s small moments.

Join host Frances Wood in a remarkable conversation with Karen, a resilient patient at a NSW Health hospital. Despite battling Crohn's disease and undergoing numerous medical treatments for over 20 years, Karen maintains a positive outlook on life. She shares her experiences with intravenous nutrition, living with a stoma bag, and the challenges of frequent hospital visits. Discover how Karen's perspective and gratitude help her navigate her health journey, and learn about the deep relationships she forms with healthcare staff. This episode is a testament to the power of positivity and the importance of support from family, friends, and compassionate caregivers. Listen in to gain insights on maintaining a positive mindset, the significance of patient-caregiver relationships, and practical advice for those dealing with chronic health conditions.

Join us on this episode of The Kind Side as we delve into an inspiring conversation with Paul, who shares his story of resilience and recovery after a serious cycling accident. Paul was out on a regular ride when an unexpected incident led him to the hospital with multiple injuries. He opens up about his sudden transition from a healthy, active lifestyle to being an inpatient in the hospital, surrounded by the kindness of strangers and medical staff. Paul reflects on the shock of the accident, the support he received from good Samaritans, and the emotional journey of waking up in the hospital. He discusses how he copes with his injuries, the importance of staying active during recovery, and the invaluable role of family, friends, and healthcare professionals in his healing process. This episode is a testament to human resilience and the power of kindness in times of crisis. Whether you're seeking inspiration or just a heartfelt story, Paul's experience offers a profound reminder of the strength we find in ourselves and others during challenging times. Thank you for tuning in to The Kind Side. If you need support after listening to this episode, please reach out to a trusted person in your life or contact Lifeline at 13 11 14, available 24/7.

Anita was inspired to become a sonographer by an experience she had as a child. Now Anita is hoping to inspire the next generation of puzzle-solving sonographers. Anita joined podcast host Frances Wood on a shift break in the sun at the hospital when she works. She shares her passion for her work, the difference between a sonographer and radiographer, and how she tries to provide patients with a good experience, even when giving not so good news. Anita talks about what it was like working as a sonographer during the COVID-19 pandemic and the importance of reconnecting with each other as humans caring for humans. Join Anita for this joyful and optimistic conversation about kindness in NSW Health. 

Dan shares his experiences in and perspectives on kindness in health as a Principal Aboriginal Health Worker. Dan started his career in sexual health and now works in chronic care. Dan is passionate about helping Aboriginal communities to improve and maintain their health. He shares some of the reasons why Aboriginal people may feel uncomfortable in hospital and how we can be more welcoming and inclusive. Dan talks with podcast host, Frances about an act of kindness by his non-indigenous colleagues, his love of family and culture, and his connection to the salt water of Dharawal Country where he lives and works.

Charlotte is a pharmacist working at a hospital. She spoke with podcast host Frances during her shift. Charlotte shares why she wanted to become a pharmacist and the journey from studying to working. Charlotte explains how she works with patients, carers, doctors and nurses to ensure medications are used effectively in hospital and on discharge home. Charlotte talks about the time she spent working in far western NSW and the small acts of kindness that make a big difference in her day.

Edna is a senior doctor who also helps to teach junior doctors. Edna spoke with Frances at the hospital where she works, reflecting on why she wanted to become a doctor and her journey to becoming a staff specialist in medicine. Edna shares how she juggles caring for patients in and out of hospital, with her teaching and family responsibilities. Edna talks about the small acts of kindness she appreciates, and how she is helping to lead a culture of kindness in health.

Lee likes to brighten people's days by smiling and taking the time to have a chat with patients, their loved ones and his colleagues. Lee spoke with Frances during a short break in his shift as a stores officer at a local hospital. Lee shares the important role health care workers like him play in ensuring doctors, nurses, allied health and pharmacy have everything they need to provide safe quality care. Lee opens up about his own cancer journey, how he came to work in health, and how we should never feel afraid to connect with someone who looks like they are having a hard time.  If talking about cancer brings up uncomfortable feelings for you, please be kind to yourself and consider listening to another episode. If you feel you need support, Lifeline offers 24-hour crisis support and suicide prevention to all Australians. Phone Lifeline on 13 11 14.

Nick loves being part of a team that cares for aged care patients, especially those with dementia. Nick spoke to Frances before starting his shift as a wardsperson at a local hospital. Nick helps our nurses and doctors however he can, and cares deeply about being a calming reassuring presence for patients with dementia on the ward. Nick talks about what brought him to health and how he actively contributes to a culture of kindness in his team. If talking about dementia brings up uncomfortable feelings for you, please be kind to yourself and consider listening to another episode. If you feel you need support, Lifeline offers 24-hour crisis support and suicide prevention to all Australians. Phone Lifeline on 13 11 14.

Nora is a mother-of-four who lives with kidney failure. She spoke with Frances at her chairside while receiving renal dialysis treatment as an outpatient. Nora comes to hospital three times a week for the life-saving treatment and talks about how she juggles her health care with being a mother and a wife whilst also working. Nora shares her Cook Islands culture and faith in God, and how she chooses to live with gratitude. Nora talks about how she is kind to nurses, and they are kind to her in return.

Pheobe is passionate about inclusive supportive cancer care. She sat down with podcast host Frances in a quiet room at the cancer care centre where she works. Phoebe is proud to work in administration as part of a team of health professionals caring for people with cancer. Phoebe talks about what it's like to work in health coming from a non-clinical background and how her team has improved wayfinding and made the service more inclusive for people who are part of the LGBTIQ+ community. Phoebe shares the small acts of kindness she sees every day in health, from patients, families and colleagues. If talking about cancer brings up uncomfortable feelings for you, please be kind to yourself and consider listening to another episode. If you feel you need support, Lifeline offers 24-hour crisis support and suicide prevention to all Australians. Phone Lifeline on 13 11 14.

Rose fell and broke her leg on a public holiday, relying on the kindness of strangers to support her and her three young children to get help. Rose spoke with podcast host Frances at her hospital bedside whilst recovering from emergency surgery. Rose reflects on her experiences coming to hospital via Ambulance, being cared for in the Emergency Department and on a ward, and managing intense pain. Rose shares how much she values and appreciates human connection in hospital, such as speaking with the nurses and cleaners about their day. She also talks about the impact of COVID or our willingness to engage with each other, and how some reassuring words from her surgeon helped her during this difficult time.

Ross sat down with podcast host Frances at a community health centre after his visit with a wound care nurse. Ross lives with chronic illness and limited mobility. He shares his journey from feeling angry about the challenges he faces, to choosing to live positively and make friends with his health conditions. Ross reflects of his experiences of kindness in hospitals and community health centres over multiple surgeries and many years. He talks about the importance of patients not feeling judged for their health conditions or heath care choices.

Sam has a stoma, a small opening in the abdomen used to remove bodily waste into a collection bag. Sam is also a nurse and cares for patients with stomas. She spoke with podcast host Frances in the hospital ward where she works. Sam explains why some people like her need stomas, and how they are created and managed. Sam says having a stoma helped restore her health. She's passionate about normalising stomas and shares some colourful cosy acts of kindness in the form of stoma bears, lovingly made for stoma patients.

Sofia spoke with podcast host, Frances at our local health district head office where she works as a multicultural health officer. Sofia reflects on her journey arriving in Australia as a refugee to studying at university and working in health to help improve the lives of other people from culturally and linguistically diverse backgrounds. Sofa is a proud member of the LGBTIQ+ community and shares her experiences of kindness in health, and how she is kind to herself.

Taara took a short break during her shift on a cancer care ward to talk with podcast host Frances about what it's like to be a junior doctor working in a hospital. Taara shares why she wanted to become a doctor, how junior doctors like her rotate through different parts of the hospital to learn, and how she copes with some of the emotionally challenging parts of her job. Taara tells us about a gesture of kindness by a patient with terminal cancer in hospital that is truly moving. If talking about terminal cancer brings up uncomfortable feelings for you, please be kind to yourself and consider listening to another episode. If you feel you need support, Lifeline offers 24-hour crisis support and suicide prevention to all Australians. Phone Lifeline on 13 11 14.

Tim is a second-generation midwife and nurse who spoke with podcast host, Frances at the local hospital where he works. Tim shares what inspired him to become a nurse and then train to be a midwife and retrieval nurse, helping to care for critically unwell patients as they are flown to hospital. Tim reflects on his experiences as a male working in predominantly female roles in health, and the magic of helping to birth babies. Tim shares an act of kindness by the parents of a critically unwell baby that still inspires him today. If talking about pregnancy and birth brings up uncomfortable feelings for you, please be kind to yourself and consider listening to another episode. If you feel you need support, Lifeline offers 24-hour crisis support and suicide prevention to all Australians. Phone Lifeline on 13 11 14.

Tony is a loving husband of a beautiful wife who lives with mental illness. Tony sat down with podcast host, Frances at a local hospital to share his experiences and insights. During their conversation, Tony reflects on his role partnering with health care workers to support his wife at home and when she is acutely unwell in hospital. He talks about the importance of making carers feel welcome and tells us about some remarkable acts of kindness by his wife that are deeply moving. If talking about mental illness brings up uncomfortable feelings for you, please be kind to yourself and consider listening to another episode. If you feel you need support, Lifeline offers 24-hour crisis support and suicide prevention to all Australians. Phone Lifeline on 13 11 14.

Caitin is a physiotherapist working at an innovative transitional aged care ward. Caitlin spoke with Frances during her break outside the hospital where she works. Caitlin talks about how she decided to become a physiotherapist as a child when experiencing the magic of physiotherapy after breaking her arm. Caitlin shares her passion for caring for aged care patients who are awaiting placement in a residential aged care facility. She loves to use physiotherapy to help them connect with each other and experience some enjoyment and entertainment. Caitlin talks about how her team are kind to each other and how she is kind to herself.