The MRO Show

Is your team in sync with the rhythm of your property? Do you sometimes feel like things are not lining up, like you’re trying to hold on but your grip is slipping? What is the cost of keeping up? What is the value lost when multifamily operations don’t have what they need to take care of their properties and their customers?Multifamily industry veteran and EVP of Sales at Chadwell Supply, John Daniell, talks about the importance his team places on being an advocate and a resource for multifamily operators to make it easier for them to care for the property and their residents in ways that are fast, efficient, and profitable. “We’re here to create solutions,” John says, “To remove obstacles so our customers can be more successful.”GUEST: John Daniell, Executive Vice President of SalesHOST: Adam Porter, Communications Manager

Derek Aleman has been a multifamily renovations project partner for more than a decade. In that time, he’s seen the good, the bad, and the ugly when it comes to CapEx in multifamily. In this episode, Derek shares 3 questions that will set property teams up for community upgrade wins, and he reveals the one step he takes in the very beginning of every project that consistently leads to successful CapEx projects.GUEST: Derek Aleman, Renovation National Account ManagerHOST: Adam Porter, Communications Manager, Chadwell Supply

New market pioneer Michael Stewart opens up about what it takes to sustain success, how to build relationships that matter, and find your joy in serving others. Life is not always easy, but he still believes he has the “greatest gig” in the world and that opportunities are there for everyone to find something fun and fulfilling to do with their time. What can you do, today, to make the most of an opportunity? Michael has an idea, and he shares it on this episode of The MRO Show.GUEST: Michael Stewart, Sales Manager, Chadwell SupplyHOST: Adam Porter, Communications Manager, Chadwell Supply

Maintenance technicians are often the face of a multifamily community, and they play a primary role in resident satisfaction—but what is the best way for managers to make sure their maintenance pros have the skills they need to be successful? In this episode, Nichole Curl, Chadwell University Director and “2026 Top 25 Most Influential HVACR Educators & Trainers,” breaks down what new, what’s effective, and what managers need to know to set their maintenance teams up for success.Guest: Nichole Curl, Director, Chadwell UniversityHOST: Adam Porter, Marketing Communications, Chadwell Supply

Management companies and maintenance pros are making important decisions every day about how and where to invest their resources. They deserve accurate information and a good understanding of the facts in order to make the best decisions for their properties. Maintenance educator Mark Sharp shares important insight about real concerns maintenance teams have right now and practical advice management companies can use to get more NOI and less headaches out of MRO and CapEx projects.GUEST: Mark Sharp, CEO, The Maintenance AcademyHOST: Adam Porter, Marketing Communications, Chadwell Supply

A.I. and other tech tools should make teams more efficient, effective, and excited, but with so many options available, which tools make the most sense for multifamily operations? Sean Landsberg and his AppWork team know property management, because they’ve done it. In this episode, Adam and Sean talk about how managers can get actionable data through tech tools maintenance pros will actually use.GUEST: Sean Lansberg, Founder & CEO AppWorkHOST: Adam Porter, Communications Manager, Chadwell Supply

HVAC industry expert Neil Cole discusses multifamily concerns about the shift to A2L refrigerants and explains why R-32 is an excellent option for multifamily operators. He also addresses safety concerns and clears up myths and misconceptions, so owners and managers can make confident, well-informed decisions for their communities.GUEST: Neil Cole, Senior Vice President of Merchandising, Chadwell SupplyHOST: Adam Porter, Communications Manager, Chadwell Supply

The multifamily industry offers tremendous opportunities for problem solvers who are willing to work. In this episode, longtime multifamily industry friends and colleagues, Rebecca Wagner and Nichole Curl, discuss their paths to success, career opportunities in multifamily, and how to develop a strategy for personal and professional growth.Guest: Nichole Curl, Director, Chadwell UniversityHost: Rebecca Wagner, Vice President of Marketing, Chadwell Supply

Michael Young has invested more than two decades helping multifamily teams be more efficient and profitable. In this episode of The MRO Show, Michael reveals one simple shift that helps multifamily operators save time and money with every MRO order. He also shares insight into how multifamily managers can increase effectiveness, even in a high-turnover environment.GUEST: Michael Young, Chadwell Supply National Account ManagerHOST: Adam Porter, Communications Manager

In this episode, renovations expert, Hank Childers, suggests three steps that will help multifamily owners, managers, and maintenance pros avoid CapEx surprises and set themselves up for community refresh success.GUEST: Hank Childers, Regional Director of Field Renovations, Chadwell SupplyHOST: Adam Porter, Communications Manager, Chadwell Supply

What is leadership? And how can we all become more effective leaders? Stephanie and Michelle answer these questions, and along the way, they talk about how to get buy-in, how to introduce change, and how high-level leaders bring their teams through difficult situations. Learn how to encourage healthy discussions that create authentic connection and drive sustainable success as you lead with influence!Guest: Stephanie Puryear Helling, Speaker and Executive Leadership ConsultantHost: Michelle Childers, VP Industry Relations, Chadwell Supply

Discover how to go from a maintenance technician to a maintenance professional! Mark Sharp, Director of Education at The Maintenance Academy, joins Adam Porter to explore new opportunities in multifamily maintenance education. They discuss how maintenance is changing and how the multifamily industry is adapting to that change. Learn how maintenance techs can make the most of opportunities in the industry, invest in themselves, grow their skills, and level up quickly.Host: Adam Porter, Marketing Communications, Chadwell SupplyGuest: Mark Sharp, CAMT, Director of Education, The Maintenance Academy

What are multifamily maintenance pros really thinking about? How would they rank their job concerns? From what it really means to be on call and what they really want from management, to wondering if they will ever get a good night’s sleep, Chris and Michelle reveal what maintenance technicians said they really care about—and why!Guest: Chris Caramanica, Director of Facilities, WinnCompaniesHost: Michelle Childers, VP Industry Relations, Chadwell Supply

Multifamily is an amazing industry, and, when we invest in our teams, we make it even better. That’s the message Rachel Palmer wants everyone to hear; and in this episode, she and Rebecca Wagner offer clear, actionable tips on how to hire the right people, train them up, and set the tone for success. Their conversation will inspire and equip you to transform skills gap challenges into growth opportunities.Guest: Rachel Palmer, CAO, American LandmarkHost: Rebecca Wagner, Vice President of Marketing, Chadwell Supply

Is centralization of maintenance management the future of multifamily? Katelyn Utsey believes it is, and many in multifamily agree. In this podcast, Katelyn and Rebecca Wagner break down the benefits and challenges of maintenance centralization, where the multifamily industry is headed, and how we will get there.Guest: Katelyn Utsey, Vice President, H2 Real EstateHost: Rebecca Wagner, Vice President of Marketing, Chadwell Supply

Recent surveys reveal that many maintenance technicians are questioning their career opportunities. Berry Craven, Regional Service Manager, Ginkgo Residential, and Adam Porter, Marketing Communications, Chadwell Supply talk about the opportunities in multifamily maintenance, what it takes to build a long-term career, and what management companies can do to keep promising talent on their team.Guest: Berry Craven, Regional Service Manager, Ginkgo ResidentialHost: Adam Porter, Marketing Communications, Chadwell Supply

Maintenance technicians are the property representatives who residents see most often. For many, they are the face of the company. Multifamily industry veteran, Angie Drysdale, shares practical tips and simple habits that will encourage and equip your maintenance team to build and strengthen relationships with your residents, creating a real sense of community at the property.Guest: Angie Drysdale, Regional Maintenance Director, Willow BridgeHost: Michelle Childers, VP Industry Relations, Chadwell Supply

Multifamily HVAC is undergoing a massive shift. R-410A equipment is being phased out, and R-410A refrigerant is being phased down. New A2L refrigerants and equipment are now available, and multifamily customers have a choice to make. To help our valued customers make that call, King Tong joins the MRO Show to discuss the features and benefits of R-32.Guest: King Tong, Director of Product Management, Goodman Air Conditioning & HeatingHost: Adam Porter, Marketing Communications, Chadwell Supply

Multifamily HVAC is undergoing a massive shift. R-410A equipment is being phased out, and R-410A refrigerant is being phased down. New A2L refrigerants and equipment are now available, and multifamily customers have a choice to make. To help our valued customers make that call, Kelsey Pearlman joins the MRO Show to discuss the features and benefits of R-454B.Guest: Kelsey Pearlman, National Account Manager, AirQuest (Carrier) Heating & CoolingHost: Adam Porter, Marketing Communications, Chadwell Supply

Multifamily renovations don’t have to bust the budget. Jermaine and Adam discuss practical ways for multifamily properties to save money and increase value every time they upgrade their units. Discover the right questions to ask and the most important metrics to measure. Identify features and fixtures that make the most impact and small updates that make a big difference. Plus, Jermaine shares 3 simple ways to increase NOI and ROI, even on a tight budget.Host: Adam Porter, Marketing Communications, Chadwell SupplyGuest: Jermaine Weathersby, South Florida Account Manager, Chadwell Supply

The multifamily industry is facing multiple challenges. John Daniell, Executive Vice President of Sales at Chadwell Supply, believes our industry is resilient, that now is a time for opportunity, not worry. Hear this multifamily industry veteran’s perspective on how owners, operators, and suppliers can be tactical in managing today’s challenges—mitigating the impacts of tariffs, price volatility, and supply issues—to continue to grow through challenging times. 

Maintenance is every multifamily community’s most important amenity. Join Adam and multifamily technology solutions developer Sean Landsberg, as they discuss brand-new ways for multifamily managers to motivate and reward their maintenance teams. Developed by multifamily managers to help their maintenance technicians be more motivated, engaged, and productive, AppWork is making a big splash in multifamily communities. Listen to learn why.HOST: Adam Porter, Marketing Communications Manager, Chadwell SupplyGUEST: Sean Landsberg, Founder & CEO, AppWork

Chadwell Supply developed Brothers brand HVAC equipment to meet the specific needs of the multifamily industry. But what does it REALLY mean for Brothers to be “Built for Multifamily.” Adam and Matt answer that question by taking a look at each aspect of the Brothers units, breaking them down, and describing how each feature answers a direct need for multifamily communities.Host: Adam Porter, Marketing Communications ManagerGuest: Matt Trotter, HVAC Educator

Ashley Rowland has been in the multifamily industry for more than two decades, finding success on the property and supplier side of the business. Known as the “Multifamily Nerd,” Ashley uses real numbers and reliable data to help property teams find practical, sustainable ways to increase their NOI. If you want to decrease turnover, increase retention, and help your property get an edge in an increasingly competitive market, Ashley has some ideas for you!Host: Adam PorterGuest: Ashley Rowland, National Account Manager, Birmingham, AL

Renovation Manager Morgan Bartkowiak shares some new ways to think about multifamily property upgrades and unit updates. With a good plan and the right partner, small changes can make a huge difference in renovation ROI.

With the refrigerant transition underway, HVAC pros need to know whether their tools are up to the challenge. Join host Adam Porter as he welcomes Matt Trotter, Chadwell Supply’s HVAC expert, to break down what maintenance teams can keep, what needs to be replaced, and how to stay safe when working with A2L refrigerants.

A2L refrigerants are entering the residential HVAC marketplace. What are they, how do they compare to R-410A and to each other? And how are suppliers positioned to meet customer demand for refrigerant and equipment in the multifamily marketplace? Chadwell Supply Executive Vice President of Sales John Daniell helps answer these questions—and more.

When a unit refresh is done right, prospective residents experience the difference the moment they walk in the door. That reaction is the first step in realizing fast NOI after a property update. Join renovations expert Jimmy Scott as he explains how multifamily teams can maximize their income with minimal expense. Host: Adam PorterGuest: Jimmy Scott, Vice President of Renovations, Chadwell Supply

How do we build strong teams and develop good people in a high turnover environment?  Rebecca Wagner and Bert Wray discuss practical answers to one of the most pressing needs in the multifamily industry.Host: Rebecca Wagner, Regional VP, National Accounts, Chadwell SupplyGuest: Bert Wray, Regional VP, National Accounts, Chadwell Supply

Technology is causing shifts in how we do what we do in multifamily. How do we maintain relationships as we seek the benefits technology offers? In this episode, two longtime industry veterans, Rebecca Wagner and Bert Wray, discuss how technology is changing every aspect of property management and maintenance in the multifamily industry.Host: Rebecca Wagner, Regional VP, National Accounts, Chadwell SupplyGuest: Bert Wray, Regional VP, National Accounts, Chadwell Supply

James Ronayne with Whirlpool Appliances talks about supply chain innovations and new product lines developed with multifamily properties in mind. Recorded live from Chadwell Supply’s 2024 ONE Conference and Vendor Partner Tradeshow.Host: Adam Porter Guest: James Ronayne

Live from NAA 2024! Food insecurity remains a problem in countless communities across the country. Adam Lowy, Founder and Executive Director of Move for Hunger, shares about how their national organization delivers food to communities in need. The food stays local, feeding families in their area, and multifamily communities play a huge part.Host: Rebecca WagnerGuest: Adam Lowy

Trust is the cornerstone of all successful relationships, personal or professional. In this episode, Stephanie and Michelle take a deep dive into the dynamics of trust. This insightful conversation will equip you with tools and strategies to foster stronger, more resilient connections.Host: Michelle Childers, VP of Industry Relations, Chadwell SupplyGuest: Stephanie Puryear Helling, CAPS®, CAM®, NAAEI Faculty

Is it true that success happens when companies put their employees first? Leslie and Jermaine explore this approach to leadership and why it works. Discover tried and true strategies for creating an environment where people want to be and learn how to transform employees into customer service enthusiasts.Host: Jermaine Weathersby, National Account Manager, Chadwell SupplyGuest: Leslie Mathis, Streamline Multifamily Group

Learn about a national nonprofit organization pioneering a program that removes barriers to employment, connecting people in need of a second chance with opportunities to develop marketable skills that will help them build a brighter future.Host: Matt TrotterGuests: David Williams and Jason Zerbe, Entryway

Matt talks with David Chadwell about the service-first culture of Chadwell Supply. Hear about some of the strategies that have made Chadwell Supply the largest privately-owned supplier in multifamily and learn why David believes success really all comes down to building relationships.Host: Matt Trotter, Director of Education, Chadwell Supply Guest: David Chadwell, Managing Partner

Chadwell Supply Director of Education Matthew Trotter answers questions about the UL 217 8th Edition Fire Safety Standards, which went into effect on June 30, 2024. Why the new technology, and how will it benefit multifamily communities?Host: Adam PorterGuest: Matt Trotter

Josh and Matt share practical life lessons about the wisdom that comes through failure. This inspiring conversation will help you think deeply and critically about your goals, your plans, and your motivations. Find your “why” and make it happen!Host: Matt Trotter, Director of Education, Chadwell Supply Guest: Josh Nichols, National Director of Business Development, Guardian Construction

Peter Walbolt with GE Appliances shares a new and exciting innovation that multifamily property teams will want to know about. Recorded live from Chadwell Supply’s 2024 ONE Conference and Vendor Partner Tradeshow.Host: Adam Porter Guest: Peter Walbolt

Water and energy efficiency expert, Katie Webb of AM Conservation, discusses efficient solutions for multifamily properties interested in saving time, money, and natural resources. Discover new products designed to make MRO easier and more efficient. Recorded live from Chadwell Supply’s 2024 ONE Conference and Vendor Partner Tradeshow.Host: Adam Porter Guest: Katie Webb of AM Conservation

Two multifamily plumbing product experts—Chris Colton (State Water Heaters) and Trevor Loxton (Sharkbite®)—share about new products coming to market. Learn more about how manufacturers are listening to multifamily MRO professionals, developing items to make multifamily maintenance easier. Recorded live from Chadwell Supply’s 2024 ONE Conference and Vendor Partner Tradeshow.Host: Adam Porter Guest: Chris Colton and Trevor Loxton

Strategic Partnerships Manager and veteran Property Manager, Jessica Tierney, shares lessons learned from more than 30 cap-ex community updates. Jessica and Show host, Adam Porter, talk about budgeting, building relationships with vendors and local officials, permitting, planning for surprises, and lessons learned from good, bad, and ugly renovation experiences.

In this special MRO Show “Short” Ashley Foree with Move for Hunger talks about how her organization is working with multifamily communities across the country to provide quality food for people in need. Recorded live at the 2024 Chadwell Supply ONE Sales Conference and Trade Show.

Host Adam Porter and HVAC maintenance expert, Chadwell Supply Director of Education Matthew Trotter, discuss the shift from R-410A to A2L refrigerants. They talk target dates, as well as how the deadlines for the production and sale of 410A refrigerant and equipment will impact multifamily budgets and operations.

Kelsey Pearlman with AirQuest® (Carrier) Heating & Cooling shares her perspective on the ongoing shift from 410A to A2L, discusses manufacturing deadlines, their chosen refrigerant 454B, and HVAC training. Recorded live from Chadwell Supply’s 2024 ONE Conference and Vendor Partner Tradeshow 

Dick Rydzeski with Goodman® Air Conditioning & Heating discusses the shifts that have taken place over the past year with SEER2 and the changes for the year to come for HVAC manufacturing and distribution, including their transition to their chosen A2L refrigerant, R32. Recorded live from Chadwell Supply’s 2024 ONE Conference and Vendor Partner Tradeshow

Description: A student housing property manager shares the unique challenges of managing daily maintenance operations and completing student turns. Highlighting the benefits of working with Chadwell Supply and having a supplier partner who understands those challenges, cares about his property, and knows how to deliver.Host: Rebecca Wagner Guests: Zavier Solomon and Chris Wanzer

Student turns experts share their experiences helping properties manage student turns. They discuss the unique challenges of student turns, share tips to encourage renewals, list must-have items, and offer important advice for property managers facing their first student turn, or their hundred and first.Host: Rebecca Wagner Guests: Chris Wanzer and Matt Nebel

A student housing property manager and an MRO supplier representative share tips and discuss the planning, preparation, and proper execution necessary to successfully complete a student turn. Topics include timelines, ordering schedules, and how to make sure the property has exactly what they need exactly when they need it.Host: Rebecca Wagner Guests: Zavier Solomon and Matt Nebel