PODCAST · business
The Plugged-In Operator
by MainStreet Media
AI and automation for service business owners — practical intelligence on AI tools, dispatch software, and automation for HVAC, plumbing, electrical, auto repair, and field service businesses. Marcus translates artificial intelligence in business for the operators running real shops with real trucks and real techs. Every Monday and Friday: the tools, case studies, and AI automation stories that actually move the needle for small business operators. No hype. No theory. Just what works.
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California auto shop cuts labor 25% on a $300/mo AI stack, and ServiceTitan's Atlas signals what's coming for every trade
A two-bay independent auto repair shop layered three AI tools onto Tekmetric over six months — labor costs down 25%, customer satisfaction up 30%, payback inside 90 days. Then Marcus looks ahead at ServiceTitan's Atlas and the plain-English software era headed for every shop-management platform within 18 months.
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4
Housecall Pro CSR AI + the HVAC OEM class-action every operator should have on their radar
Marcus walks through Housecall Pro CSR AI — the always-on voice agent that picks up the calls your team misses — tied to Housecall Pro's free AI Accelerator Week launching today, then breaks down the price-coordination class-action filed against the seven biggest HVAC manufacturers and the invoice file every contractor should be building this week.
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ABOUT THIS SHOW
AI and automation for service business owners — practical intelligence on AI tools, dispatch software, and automation for HVAC, plumbing, electrical, auto repair, and field service businesses. Marcus translates artificial intelligence in business for the operators running real shops with real trucks and real techs. Every Monday and Friday: the tools, case studies, and AI automation stories that actually move the needle for small business operators. No hype. No theory. Just what works.
HOSTED BY
MainStreet Media
CATEGORIES
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