The Workforce Advantage

Customer experience starts with the people on the frontlines. The companies seeing the strongest results are the ones investing in their contact center agents.In this episode of The Workforce Advantage, host Tim Dupree speaks with Shonda Deckelman and Candace Ewens of KellyConnect. Fresh from CCW Week, the largest conference in the contact center space, they share practical insights on how agent support, trust, and empowerment lead directly to stronger customer relationships.They discuss what agents say they need most, how leaders can build high-performing teams through listening and inclusion, and the measurable outcomes that follow when agents feel confident and valued. This conversation is a clear look at what it takes to strengthen customer experience from the inside out.Follow Us:X @KellyProIndFacebook @KellyservicesLinkedIn @KellyProfessional&IndustrialLinkedIn @KellyConnectPresented by Kellyhttps://www.kellyservices.us/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The semiconductor industry is booming, but workforce shortages are slowing growth at a critical time. In this episode, host Robert Tuchman talks with Dean Sierra, Senior Director of Operations at Kelly, about why companies can’t rely on experience alone when hiring and how an aptitude-first mindset is helping close the talent gap.Dean shares insights from his 35+ years in the industry and explains how Kelly is moving beyond the traditional hire-train-deploy model to create lasting workforce solutions. From identifying problem solvers to building leadership pipelines and leveraging organizational learning, Dean highlights how semiconductor companies can shift from competing for scarce talent to developing it.Whether you’re heading to Semicon West or looking to strengthen your own talent strategies, this conversation offers a practical look at how workforce models are evolving and what leaders need to do next.Follow Us:X @KellyProIndFacebook @KellyservicesLinkedIn @KellyProfessional&IndustrialLinkedIn @KellyConnectPresented by Kellyhttps://www.kellyservices.us/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Outsourcing is helping renewable energy companies overcome labor shortages, reduce costs, and stay ahead of shifting compliance regulations.In this episode of The Workforce Advantage, host Tim Dupree speaks with Chuck Buiocchi, Vice President and Group Manager of BPO Operations at Kelly, about how business process outsourcing (BPO) is creating agility for companies in the clean energy space.Chuck explains how Kelly builds scalable, compliant workforce solutions for solar, wind, and other renewable sectors. He shares insights on how BPO providers are helping companies hire in remote areas, manage performance standards, and reduce operational risk. The episode also includes a real-world example of how outsourcing saved millions while preserving workforce stability in a high-stakes environment.If your organization is facing tight margins, regulatory hurdles, or talent shortages, this conversation offers a practical framework to move forward.Follow Us:X @KellyProIndFacebook @KellyservicesLinkedIn @KellyProfessional&IndustrialLinkedIn @KellyConnectPresented by Kellyhttps://www.kellyservices.us/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Contact centers are evolving—and it’s no longer just about answering calls. It’s about creating flexible, talent-driven environments that lead to better customer outcomes. In this episode of The Workforce Advantage, host Tim Dupree talks with Brian Poelman, Senior Director and Vice President at KellyConnect, about how the company’s virtual-first, people-centric model is setting a new standard.Brian shares how KellyConnect combines workforce expertise, customized client solutions, and smart technology to empower contact centers and their teams. They also discuss the role of virtual recruiting, maintaining employee engagement in remote settings, and how AI is influencing the future of customer service operations.If you're looking for practical strategies to strengthen your contact center and future-proof your workforce, you’ll want to hear this conversation.Follow Us:X @KellyProIndFacebook @KellyservicesLinkedIn @KellyProfessional&IndustrialLinkedIn @KellyConnectPresented by Kellyhttps://www.kellyservices.us/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Virtual administrative support isn't just a trend—it's become a critical tool for companies navigating remote work, rising costs, and talent retention challenges. In this episode of The Workforce Advantage, host Tim Dupree speaks with Laura DeWitt, Vice President of BPO Operations at Kelly, about how businesses are streamlining operations and gaining flexibility with virtual admin solutions.Laura walks through how Kelly approaches client onboarding, training, and performance tracking to deliver consistent, high-quality support. She also shares how technology, internal certification programs, and workforce planning help reduce turnover and scale teams as needed.Whether you're exploring virtual support for the first time or looking to improve your current setup, this episode breaks down how to make it work—and why it’s worth it.Follow Us:X @KellyProIndFacebook @KellyservicesLinkedIn @KellyProfessional&IndustrialLinkedIn @KellyConnectPresented by Kellyhttps://www.kellyservices.us/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The semiconductor industry is booming, but finding and keeping the right talent is a challenge. In this episode of The Workforce Advantage, host Tim Dupree sits down with Craig Walters, Vice President of Operations at Kelly, to discuss how Kelly is solving workforce challenges for semiconductor companies. Craig shares how Kelly creates career pathways that open the door for individuals without advanced degrees—providing training, certifications, and opportunities that set them up for long-term success. He also breaks down how Kelly collaborates with clients to tailor workforce solutions, improve retention, and ensure a steady pipeline of skilled talent to meet growing industry demands.If you're in semiconductor manufacturing or any high-tech industry struggling with workforce shortages, this episode is packed with insights you won’t want to miss!Follow Us:X @KellyProIndFacebook @KellyservicesLinkedIn @KellyProfessional&IndustrialLinkedIn @KellyConnectPresented by Kellyhttps://www.kellyservices.us/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of The Workforce Advantage, host Tim Dupree sits down with Juan Luevano, Vice President of BPO Solution Design and Process Excellence at Kelly, to break down how business process outsourcing (BPO) is redefining workforce management in reverse logistics.Juan sheds light on the misconceptions around outsourcing, explaining how a fully managed BPO model can enhance control, reduce turnover, and improve efficiency—not take it away. He also shares insights into how companies can use BPO to stabilize operations, retain intellectual capital, and scale confidently.With over 20 years of experience, Juan walks through a real-world success story of how Kelly turned around an underperforming operation in just 90 days, making it the highest-performing site. Plus, we discuss emerging trends like AI-driven workforce analytics and on-demand training tools, which are shaping the future of workforce management.If you're in reverse logistics or any industry looking to optimize operations, this is a must-listen!Follow Us:X @KellyProIndFacebook @KellyservicesLinkedIn @KellyProfessional&IndustrialLinkedIn @KellyConnectPresented by Kellyhttps://www.kellyservices.us/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Welcome to The Workforce Advantage, hosted by Tim Dupree, president of Kelly P&I — a leading provider of workforce solutions since 1946. This podcast series explores bold strategies to drive business growth, to deliver outstanding customer experiences, and to close the skilled talent gap across industries including reverse logistics, semiconductor, and life sciences. We’ll introduce you to the exciting world of Business Process Outsourcing (BPO), highlighting how Kelly provides outcome-based workforce solutions, unique career paths, and work-from-home models. We’ll also dive into custom contact center solutions offered by KellyConnect — a leader in the remote work world.Discover how outcome-based workforce solutions can help businesses scale up or down, streamline operations, and retain top talent. From tackling workforce challenges such as reskilling and turnover to exploring offshoring and nearshoring solutions for customer support services, we’ll give you the tools and insights to lead confidently. Get ready to rethink outsourcing and build the workforce of tomorrow. Tune in now and start your journey to workforce success!Follow Us:X @KellyProIndFacebook @KellyservicesLinkedIn @KellyProfessional&IndustrialLinkedIn @KellyConnectPresented by Kellyhttps://www.kellyservices.us/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.