unhospitality

Today, we debunk three common myths in the hospitality industry and learn how they can impact YOU and your career choices. This episode is essential for anyone looking to expand their professional horizons and break down mental barriers holding you back.In the hospitality industry, many misconceptions can limit your career growth and opportunities. When people think of hospitality, they often focus solely on hotels. While hotels represent a significant part of the industry, hospitality encompasses a vast ecosystem that includes restaurants, events, cruises, resorts, private clubs, airlines, and much more. In fact, hospitality accounts for one in every ten jobs worldwide, demonstrating the industry's extensive reach.One significant misconception in the hospitality industry is the expectation that help will always be available when challenges arise. Unfortunately, this is not always true. Frontline staff often find themselves making critical decisions without immediate support from management.  In your professional journey, whether in hospitality or another field, it’s important to cultivate problem-solving skills and learn to operate effectively without relying solely on external support.As one of my mentors used to tell me, “There is no Mr. Starwood.”The final myth I address is a little on the wonky side, but applies to any major decision/purchase you’ll make in your life.  Don’t get caught up in the emotion of the moment, and lose sight of the details of the agreement that you’re about to sign.  As the saying goes, the Devil is in the Details.  By debunking these myths in the hospitality industry, we can better understand the expansive opportunities available to us. Remember that your skills are transferable, and the challenges you face can be stepping stones to greater independence and decision-making prowess. Consider how these insights can apply to your career and open up new avenues for growth.#myths #travel #career #unhospitality #podcast

Ever felt dismissed during a travel experience? Here’s why hospitality sometimes misses the mark.Tag someone who needs to hear this!I've recently had two frustrating experiences that left me questioning the essence of hospitality.In Germany, at a hotel, I was told breakfast wasn’t included despite clear evidence saying otherwise. Instead of listening, the front desk was dismissive, showing a lack of humility.In Costa Rica, after a long day of travel, we were denied a moment to regroup before dinner. The insistence on sticking to the schedule over our comfort shattered any trust in their hospitality.These moments aren’t just about the specifics, but about the art of making guests feel cared for. It’s about listening and adapting to the needs of those before you.What are your thoughts on these cultural differences? Have you faced similar situations? Let’s chat in the comments!Full episode in bio for more insights!

Have you ever felt ripped off by ever changing hotel and airlines prices when you’re planning a work trip or a vacation?  In this episode, we explore the mechanics of dynamic pricing in hospitality and travel, revealing how algorithms and AI influence consumer costs. Learn practical tips to beat the system and save money on hotels and flights! #unhospitality #hoteldeals #podcast #hotels #airlines #bargains

This week, we take a look at three segments hit hardest as this self inflicted wound of the downturn in US tourism continues...hospitality workers, meeting planners/events, and YOU, the average US citizen.

The conversation explores the impact of border policies on tourism and the challenges faced by the hospitality industry. It delves into historical context, industry data, and the effect of fear and political instability on tourism. Additionally, it highlights the impact on hospitality workers and the shift of workers to other sectors.Have you been impacted by the downturn in international arrivals? Let us know in the comments!

Have you ever been asked to undress before you enter a hotel? How about needing a spreadsheet and a calculator to figure out your final hotel bill?In this episode, Jeremy explores common pet peeves in the hospitality industry, focusing on hotel policies, hidden fees, and AV charges that frustrate guests and event organizers alike. Discover how these issues impact guest experience and what can be done to improve hospitality standards.

When it comes to securing business for your hotel, the site visit can be a deal-maker or a deal-breaker. You might ask, "What makes a hotel site visit truly successful?" In this episode, Jeremy explores key strategies to ensure your site visit not only meets but exceeds client expectations. With my 13 years of experience in the hotel industry, I’ve learned what truly resonates with clients and how to present your property as the ideal solution for their needs.

In this episode, Andrea Puizina shares her inspiring story of growing up amidst war in Croatia, discovering her passion in hospitality, and how her life experiences shape her approach to creating memorable guest experiences. Tune in to learn how resilience, cultural understanding, and attention to detail can turn challenges into opportunities in the hospitality industry.Key TopicsAndrea’s early life in Yugoslavia and overcoming trauma from warHow cultural roots influence her hospitality philosophyThe importance of attention to detail, exemplified by the Listerine storyNavigating different markets: Italy, Uganda, Dominican Republic, and New YorkBridging cultural gaps through language and empathyThe mindset shift: viewing hospitality as creating memories and making others betterInsights into sales strategies and client focus in hotelsAndrea’s perspective on the industry’s challenges and opportunitiesThe role of positivity and resilience in thriving in hospitality

Perceptions in hospitality are often inaccurate — and that’s where real connections begin.On this episode of unhospitality, Patricia Herrera, a.k.a. Patty Yankee, walks us through some of her more memorable experiences in this industry.  She confides that she can be quick to build perceptions from LinkedIn profiles, email exchanges, or general assumptions. But she soon learns that those perceptions can be wildly off. For expample, she was shocked when making sales calls in Brazil by a client who shared their love for NYC hip-hop and street art, despite never having been.  And speaking of street art, Patty shares the story of brilliant client who spun a hotel construction project into an interactive art installment, converting a near disaster into a centerpiece of her client’s experience.  This industry isn't just about the service or the product; it’s about the human stories behind it. When we let go of our stereotypes and truly see others, we unlock authentic relationships that can change everything.And trust me when I say, Patty is one of the most authentic people around.  What’s the most surprising perception you've realized was wrong? Comment below—I’d love to hear your stories.Remember: we connect when we look beyond the surface.#HospitalityHumans #PerceptionShift #AuthenticConnections #Unhospitality #RelationshipMatters

From Pakistan to Dubai: A Journey of Hospitality and ResilienceIn the world of hospitality, stories of resilience and determination often take center stage. In this episode of unhospitality, we dive deep into the remarkable journey of Mohammad Haider, who took a wild path to becoming a senior leader in luxury hospitality in Dubai. Join us as we explore the unique experiences that shaped his career and his insights on the industry.Mohammad Haider's story begins in Pakistan, although he never lived there. Growing up in Saudi Arabia, he was exposed to a diverse culture. His father, a professor, inspired him to embrace new opportunities. When his family moved to Gainesville, Florida, Mohammad faced the challenges of being an expat, which compelled him to stay laser focused on growth and making his way in the world. He was determined to pursue the American dream, which set the foundation for his future.Initially drawn towards a career in sports medicine, Mohammad's interest shifted when he met with a guidance counselor at school. "What else can I do?" he asked, leading to a discovery of the hospitality industry. The idea of working in hotels and airlines intrigued him, and he decided to pursue a degree in hospitality management at the Rosen College of Hospitality in Orlando, Florida.Mohammad's journey is further enriched by his immigrant mentality. He described it as a mindset of resilience and determination, stemming from his family's sacrifices. "You come to a country with nothing; it has to work or you go back to nothing," he explained. This drive to succeed and build a better future for himself and his family is a common thread among many immigrants, showcasing their hard work and dedication.Mohammad Haider's journey from a young boy in Saudi Arabia to a prominent figure in luxury hospitality in Dubai is a testament to the power of resilience, determination, and the willingness to embrace change. His story brought me to tears, and emphasizes the importance of heart, mentorship, community, and the immigrant experience in shaping one’s career. And he’s looking for his next opportunity to lead a team.  I’ve seen the leader behind the resume. Any organization that understands performance, culture, and accountability should move fast. There aren’t a lot of Mohammad Haide’s in the world. He’s open to the conversation. The question is who’s ready to have it?

Growing up in Pawtucket, Rhode Island, my world was small. Major trips were few and far between. But everything changed in college when a chance to study abroad in London popped up. I was terrified, broke, and unsure. Yet, I signed up, and it turned out to be a life-changing experience!I learned that the world is so much bigger than what we know. My perspective shifted completely. Traveling opened my mind to different cultures and ideas. I realized that we often live in our own silos, thinking we know everything, but there's so much we don’t even know that we don’t know.Send to someone who needs to hear this!

Are you ready to redefine your path in hospitality?In our latest episode, we dive deep with Ashelyn Roberts Wilson, who shares her journey from a fresh-faced 21-year-old to a seasoned professional in event planning.Discover how building genuine relationships can transform your career and lead to unforgettable experiences!You don’t need all the answers to start; just enough light for the next step.Every big journey begins with a single step.What step are you taking today towards your goals? Let us know below!#CareerAdvice #Hospitality #EventPlanning #Podcast #Unhospitality #WomenInLeadership #Inspiration #Networking

In this episode, Dee Torrealba shares her journey through some of the most iconic brands and destinations in FL and the Caribbean. I really admire Dee’s guiding philosophy that hospitality isn’t just about rooms and rates—it's about the connections we make along the way. From old friends we meet at kickoffs to clients who become family, those bonds are what define us.And here’s the kicker: when you focus on being authentic and caring, business naturally follows—no need for gimmicks or fake smiles.Maybe it’s time we all remember that behind every deal, there’s a person.I also love the Dee pushes back on the slow creep of work-life balance becoming work-life imbalance. In fact, she shares an interesting story from the Netherlands, where they’ve mastered the art of boundaries. A guy working for a US company made it clear: after 5 PM, he’s OFF the clock! ⏰  Let’s keep talking about the importance of respecting personal time. Are you setting boundaries in your work life? How do YOU nurture real connections in your work? Share your thoughts! 

In this episode, Alexandra Corso, a seasoned event planner with over 20 years in Miami, shares her untold stories, strategic insights, and the human side of managing high-stakes events. Discover how trust, handling crises, and genuine relationships shape a resilient career in hospitality.Listen in as Alexandra shares her journey from dietetics and wellness to event planning, building client trust through transparency and integrity, and lessons learned from big clients like Facebook, Disney, and Norwegian Cruise Line

✈️ What if hospitality was more than just a job?  What if your career could change lives? In this episode, Rosalinda shares the secrets behind creating memorable moments for guests. We also discuss how artists like Bad Bunny are reshaping tourism and hospitality in Puerto Rico and beyond. What’s your favorite travel memory that made you feel connected to a place? Let us know!  #TourismImpact #Community #TravelMemories #Connect #Podcast #HumanConnection #Inspiration #Heartfelt #Storytelling #Engage

In this episode of unhospitality, Jeremy talks with Courtney Coleman, Sports and Entertainment Salesperson extraordinaire.Courtney took an unconventional path into the industry, but quickly found that hospitality offers diverse career paths beyond traditional roles - and can be a perfect home for those shunning the monotony of a 9-5 job.Courtney has made a career of building lasting connections, both within her hotel and with some Hollywood A-Listers, as she became the “go-to” gal for the stars. She hits us with several personal anecdotes and experiences that highlight the importance of relationships and adaptability. And listen in to a harrowing story about the time when the lead singer of Creed got himself into a pickle and was desperate for someone to “take him higher.” 

From Holland to London, hospitality is a journey full of surprises!  ✨ In our latest episode, we share stories of cultural differences and the lessons learned while working in international hospitality. 📣 What’s the most surprising cultural difference you’ve encountered? We’d love to hear your experiences!  #Unhospitality #CulturalDifferences #Travel #Hospitality #Podcast #GlobalStories Behind the glimmering facades and glamorous events lies a wealth of untold stories that reveal the true essence of hospitality. In this episode, host Jeremy dives deep into the experiences of Semrin Wadwa, a passionate hotelier from London, as she recounts her unique journey through the world of hospitality.Semrin's journey into the hospitality industry started with her love for connecting with people. She initially pursued a degree in international business management, unsure of which path to take. However, the allure of hotels drew her in, leading her to seize an opportunity with Starwood in London. Her story highlights the importance of following one's passion, even when it diverges from the paths of friends and peers.One of the most fascinating aspects of Semrin's experience is her cultural background, which blends Dutch, Indian, and Persian influences. This diverse heritage provided her with a unique perspective on the hospitality industry. As she navigated her career, Semrin faced cultural challenges, particularly when transitioning from a more direct communication style in Holland to the subtler nuances of British culture. This experience became a valuable learning opportunity, shaping her approach to leadership.Throughout her career, Samrin encountered various leaders at Starwood who left a lasting impact on her. She fondly recalls Kip Horton, a leader who emphasized gratitude and recognition. His approach to leadership taught her the importance of empowering others and not making them feel like favors were being granted. This lesson, which resonated with her for two decades, underscores the significance of humility and empathy in effective leadership.All of this, and a few wild stories from behind the curtain!  You can find Semrin at 8th-floor.com. Enjoy and tune in next week for another episode of unhospitality! 

Ever wondered what it’s like to zip down from a tree as an Indiana Jones stuntman for a corporate event? 🕵🏼‍♂️In our latest episode, we chat with Richard Forde, who made a daring leap from selling pharmaceuticals in the chilly UK to organizing team building events in the vibrant warmth of Puerto Rico. We learn from Richard that It’s not just about service; it’s about creating unforgettable experiences!Find him at https://www.facebook.com/bestteambuildingpuertorico and https://www.bestteambuildingpuertorico.com/Every journey in hospitality begins with a bold decision—what’s yours?💬 Tell us about your leap of faith in the comments!#Unhospitality #Podcast #TravelTales #HospitalityIndustry #PuertoRico #LifeStories #BehindTheScenes #Inspiration #LeapOfFaith

Ready for a behind-the-scenes look at the hospitality industry?Did you know that the average guest looks at 34 images before booking a hotel? 📸Join us as we chat with my good friend, Kapil Gandhi, who spends 75% of his time in hotels and is the mastermind behind hotel storytelling through captivating visuals.Find him at https://fulllock.com/ and ihgphotography.comWhat's your must-have feature when booking a hotel? Let us know in the comments!#Hospitality #TravelPhotography #HotelMarketing #BehindTheScenes #TravelTips #InstaTravel #Wanderlust #Unhospitality #Podcast

Ever had a wild night you’ll never forget? In our latest teaser episode, I share how a pink flower led me to an unforgettable moment on stage with Shania Twain! 🌸✨ From the crazy world of hospitality to unexpected friendships, there's so much to discover! What’s your most memorable travel moment? Share them with us!

Two-for-one story time in this teaser. Listen in as I share how a fam trip imposter exposes that she really hasn't been paying attention to our kind hosts and a wild story about the disputed position of a statue at a famous Hawaiian resort. Did it really happen as I was told?

"You were one degree away from meeting a celebrity."We're welcoming guests to tell their stories in just a few short weeks, January 2026. Until then, an anecdote about the mixup when a client mistakenly thought she chased Johnny Depp from a suite. Listen to and watch the full episode now!

Coming in January 2026, unhospitality. The number "un" podcast in the world.Are you a hospitality insider with a story to share? Hit me up.And tune in. Whether you’re a seasoned hospitality vet or a curious traveler who wants a peek behind the scenes of the tourism industry, this podcast is for you. unhospitality.live