Vi by visorPRO

Every dealership creates a gold mine of data through its work orders—but too often, that information stays locked in filing cabinets, business systems, or scattered portals. What if you could transform that data into actionable insights that drive profitability, improve technician efficiency, and enhance customer service?In this panel discussion hosted by Associated Equipment Distributors (AED), industry leaders will explore how dealerships can better capture, interpret, and apply work order data to strengthen service absorption and long-term customer value.Key learning points include:Why work order data is one of the most underutilized dealership assetsPractical ways to turn service history into accurate quoting, faster diagnosis, and improved service efficiencyHow dealerships can use data-driven insights to boost absorption and customer satisfactionThe value of dealer-to-dealer work order sharing—leveraging collective knowledge for faster, more accurate serviceLessons from real-world examples on making work order data a cultural and operational advantagePanelists:Wayne Fischer, VP of Operations, Torgerson’s Equipment John Schmeiser, Chief Operating Officer, Vi by visorPROBrock Moir, Chief Product Officer, Vi by visorPROModerator: Robert Saik, CEO, Vi by visorPROThis session is designed to give practical, educational insights—helping dealership leaders