PODCAST · leisure
Voices of Vacation Ownership
by Canadian Resort and Travel Association
Voices of Vacation Ownership explores the transformation of one of the travel industry’s most misunderstood and rapidly evolving sectors. As shifting guest expectations, technology, and new ownership models reshape how people vacation, operators, resorts, and service providers are being forced to rethink everything - from sales philosophies to guest experience and long-term value.Hosted by Gaetan Babin, the undisputed leader in vacation ownership with over three decades of direct industry experience, this show delivers conversations that go far beyond surface-level trends. Gaetan brings his deep operational insight, real-world perspective, and unfiltered curiosity to every episode, elevating each discussion with the kind of clarity only true leadership can provide.Powered by the Canadian Resort and Travel Association (CRTA), a trusted authority dedicated to transparency, education, and consumer confidence across Canada and North America, <e
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The Power of Mindset in High Performance Leadership
Jim Madrid, a resilience expert and mindset coach who overcame stage four cancer, shares insights on leadership, mindset, and creating a positive organizational culture in the vacation ownership industry. Discover how high performers leverage belief, vision, and contagious positivity to excel under pressure.Voices of Vacation Ownership is part of CRTA, Furthering vacation ownership in Canada and throughout the world. Learn more about CRTA and the benefits of being a member here: https://canadianrta.org/#
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Reimagining Exchange with RCI: Collaboration, Member Value, and the Future of Ownership
In this episode, Gaetan Babin interviews Tara Bergeron, Senior Director of Business Development at RCI, about the evolution of the vacation ownership industry, the role of exchange companies, and how they enhance owner experiences through innovation and collaboration.Voices of Vacation Ownership is part of CRTA, Furthering vacation ownership in Canada and throughout the world. Learn more about CRTA and the benefits of being a member here: https://canadianrta.org/#
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Structuring an Industry for Engagement: Policies, Partnerships & Scale. Episode 2
In this episode, Gaetan Babin and Jonathan Stoker, industry experts, discuss the evolving landscape of vacation ownership, emphasizing the importance of customer engagement, the integration of technology like AI, and the need for a shift in sales mindset. They explore marketing strategies that prioritize experiences over sales, the challenges faced by legacy resorts, and the impact of COVID-19 on consumer behaviour. The discussion also touches on the future of the industry, including franchise models and the growing demand for all-inclusive travel options.Voices of Vacation Ownership is part of CRTA, Furthering vacation ownership in Canada and throughout the world. Learn more about CRTA and the benefits of being a member here: https://canadianrta.org/#
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The Member Experience Imperative. Episode 1
In this premier episode of Voice of Vacation Ownership, Gaetan Babin and Jonathan Stoker discuss the evolving landscape of the vacation ownership industry, emphasizing the shift from a sales-first mindset to one focused on customer engagement and post-sale experiences. They explore the complexities of ownership, the importance of proactive customer service, and the challenges faced by travel clubs. The discussion also highlights the role of associations in consumer protection and the changing expectations of different generations in the travel market.Voices of Vacation Ownership is part of CRTA, Furthering vacation ownership in Canada and throughout the world. Learn more about CRTA and the benefits of being a member here: https://canadianrta.org/#
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ABOUT THIS SHOW
Voices of Vacation Ownership explores the transformation of one of the travel industry’s most misunderstood and rapidly evolving sectors. As shifting guest expectations, technology, and new ownership models reshape how people vacation, operators, resorts, and service providers are being forced to rethink everything - from sales philosophies to guest experience and long-term value.Hosted by Gaetan Babin, the undisputed leader in vacation ownership with over three decades of direct industry experience, this show delivers conversations that go far beyond surface-level trends. Gaetan brings his deep operational insight, real-world perspective, and unfiltered curiosity to every episode, elevating each discussion with the kind of clarity only true leadership can provide.Powered by the Canadian Resort and Travel Association (CRTA), a trusted authority dedicated to transparency, education, and consumer confidence across Canada and North America, <e
HOSTED BY
Canadian Resort and Travel Association
CATEGORIES
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Frequently Asked Questions
How many episodes does Voices of Vacation Ownership have?
Voices of Vacation Ownership currently has 4 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Voices of Vacation Ownership about?
Voices of Vacation Ownership explores the transformation of one of the travel industry’s most misunderstood and rapidly evolving sectors. As shifting guest expectations, technology, and new ownership models reshape how people vacation, operators, resorts, and service providers are being forced to...
How often does Voices of Vacation Ownership release new episodes?
Voices of Vacation Ownership has 4 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Voices of Vacation Ownership?
You can listen to Voices of Vacation Ownership on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Voices of Vacation Ownership?
Voices of Vacation Ownership is created and hosted by Canadian Resort and Travel Association.
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