PODCAST · business
We Know Marketing, We Promise
by Kelsie Downs + Naoma Serna-Zahn
We Know Marketing, We Promise is where ambitious women go when they’re tired of guessing their way through marketing and want real clarity on how to scale.Naoma and Kelsie unpack the mindsets, messaging, and marketing foundations that actually move your business forward — especially when you’re juggling work, life, motherhood, and 47 mental tabs at once.It’s strategy with a little heat and a lot of honesty.
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060. Is Word of Mouth Dead? Pt. 2
Referral marketing is not luck. It is a system. In this episode, we break down how to generate more referrals intentionally instead of hoping people remember your name when someone needs help.Most businesses say they want more word-of-mouth growth, but they never build a referral strategy. They rely on doing good work and waiting. The reality is referrals come from client experience, staying top of mind, asking clearly, and making it easy for people to recommend you.In this episode, we cover:Why most businesses never build a real referral strategyThe difference between earning referrals and hoping for themHow client experience drives word-of-mouth growthWhat “hospitality hugs” are and why they matterWhy communication can matter more than the deliverableHow weekly updates build trust and referralsThe referral window and how to stay top of mindWhy content marketing helps people refer you fasterHow social media creates referrals from people you’ve never metThe right way to ask for referrals without feeling awkwardWhy specificity makes referrals easier to giveHow to set monthly referral goals that grow your pipelineIf you want more leads without relying on ads, cold outreach, or random luck, this episode will help you create a smarter referral engine that compounds over time.Subscribe for weekly conversations on marketing, branding, client experience, and growing a business that actually works.
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059. Is Word Of Mouth Dead? Pt. 1
If your leads have slowed down and referrals have disappeared, word of mouth is probably not dead. Your strategy might be. In this episode, we unpack why so many businesses rely on referrals until they suddenly stop, and what’s actually happening behind the scenes. Most business owners assume good work and great customer service should automatically create consistent referrals. But referrals are rarely random. They are built through intentional client experiences, relational equity, and proactive systems that most businesses never put in place.In this episode, we cover:Why referrals dry up even when you do great workThe myth that word of mouth marketing is deadHow to know where your referrals actually come fromWhy most businesses never ask clients who referred themThe difference between hoping for referrals and earning themHow unreasonable hospitality creates memorable client experiencesWhy small details make people talk about your brandThe power of onboarding and offboarding momentsHow proactive businesses create referral pipelinesWhy trust and relationships drive high-quality referralsThe role of sales strategy in converting referrals into revenueWhy marketing cannot fix a broken referral systemIf your business has depended on referrals and now feels inconsistent, this episode will help you understand why that happened and what to rethink before you panic and blame the market.Subscribe for weekly conversations on business growth, branding, client experience, referrals, and building companies that last.
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058. Podcast Recap - We Want to Hear From You!
One year in, and we’re finally taking a step back to reflect. In this episode, we break down what worked, what didn’t, and what we’re changing moving into year two of the podcast. This is a real-time brainstorm conversation about growth, failure, analytics, and the honest reality of building something while running businesses, leading teams, and navigating life. We also open the door for feedback as we start thinking about what it looks like to build not just a podcast, but a community.In this episode, we cover:The biggest lessons from year one of the podcastWhat the analytics revealed about what’s actually workingWhy feedback and real-life conversations matter more than vanity metricsThe impact of sharing real experiences vs surface-level contentHow consistency and systems made the podcast sustainableWhy storytelling and vulnerability resonate more than strategy aloneTopics we’ve only scratched the surface on (and want to go deeper into)The idea of “compounding content” and building strategically over timeBehind-the-scenes challenges of balancing business, life, and contentWhy we’re shifting toward more intentional growth in year twoPotential ways to build community, resources, and deeper valueThe importance of actually asking your audience what they needIf you’ve been listening, sharing, or applying what we’ve talked about this past year, this episode is a thank you and an invitation to help shape what comes next.Subscribe, leave a review, and share this episode with another business owner or entrepreneur. And if you have feedback, ideas, or want to be part of what we’re building next, reach out. We want to hear from you.
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057. The Distribution Gap No One Talks About
You don’t have a content problem. You have a distribution problem. In this episode, we break down why so many businesses are creating good content that goes nowhere and what’s actually missing between posting and results. From blaming the algorithm to chasing trends, most people are asking the wrong question. It’s not “why isn’t my content performing?” It’s “is my content aligned with a goal, a strategy, and the right audience?” This conversation dives into the real reason your content isn’t converting and how to fix it.In this episode, we cover:What the “distribution gap” actually isWhy good content is subjective and often misunderstoodThe difference between viral content and revenue-generating contentWhy most businesses are creating content without a real goalHow unclear messaging confuses both your audience and the algorithmWhy niching down improves reach and conversionThe importance of non-follower reach (not just followers)Why saves and shares matter more than likesHow different formats (video, carousel, written) impact performanceWhy consistency beats chasing trends every timeThe role of call to action in converting content into businessHow to choose the right platforms instead of trying to be everywhereIf you feel like you’re posting consistently but not seeing growth, engagement, or revenue, this episode will help you understand what’s actually missing and how to close the gap between content and results.Subscribe for weekly conversations on marketing, content strategy, brand building, and growing a business that actually works.
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056. Your Messaging Isn’t the Problem. You Are.
If your content isn’t landing, your messaging probably isn’t the real problem. In this episode, we unpack the uncomfortable truth that most messaging issues are actually internal—rooted in confidence, clarity, and identity as a business owner.From imposter syndrome and fear of visibility to inconsistent conviction and unclear positioning, this conversation dives into why so many people struggle to show up online and what actually needs to shift before your content starts working.In this episode, we cover:Why messaging problems are usually internal, not tacticalHow imposter syndrome shows up in your content and behaviorThe fear of visibility and getting through the “valley of cringe”Why confidence comes from solving real problems for real peopleThe shift from “selling” to genuinely helping your audienceHow clarity around your niche builds confidence in contentWhy conviction changes how you show up on sales calls and onlineThe balance between personal content and authority buildingWhy vague content comes from unclear identityHow strong opinions are formed through experience, not egoThe importance of defining your goals before posting contentWhy CEOs and founders need to show up to build trustIf you feel stuck, hesitant to post, or unsure how to communicate what you do, this episode will help you understand that the breakthrough is not in better captions, but in becoming more clear, confident, and convicted in who you are and what you offer.Subscribe for weekly conversations on brand strategy, messaging, marketing, and building businesses that actually work.
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055. How to be productive not just a task rabbit
Being busy is not the same as being productive. In this episode, we break down the difference between doing a lot of work and actually moving your business forward—and why so many entrepreneurs confuse the two.This conversation dives into real, practical ways to increase productivity without falling into hustle culture, burnout, or constant overwhelm. From daily habits and boundaries to delegation and focus, it’s about building a rhythm that actually works for your life and your business.In this episode, we cover:The difference between busy work and productive workWhy you need to define what productivity means for youHow health, workouts, and mental capacity impact performanceCreating “office jail” and focused work blocks to get things doneUsing timers and removing distractions to stay on trackWhy boundaries with your phone and notifications matterThe power of writing things down and visualizing your workHow journaling and processing improves focusWhy delegation is one of the biggest productivity unlocksIdentifying what only you should be doing in your businessLetting go of tasks that feel productive but are not impactfulWhy uncomfortable tasks are often the most productive onesIf you feel like you’re working all day but not making real progress, this episode will help you rethink how you spend your time and give you practical ways to become more focused, intentional, and effective.Subscribe for weekly conversations on productivity, leadership, marketing, and building businesses that actually work.
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054.How to Wrangle Clients
Most client problems are not actually client problems. They start with a lack of process, unclear communication, and trying too hard to be “easy to work with.” In this episode, we break down why structure, systems, and clear expectations create a better experience for both you and your clients. When businesses avoid creating processes because they want to stay flexible, it often leads to confusion, missed expectations, and clients feeling like they need to manage the relationship. The reality is that clients actually prefer structure, clarity, and consistent communication.In this episode, we cover:Why trying to be “easy to work with” often backfiresThe real root cause of most client relationship issuesWhy clients should never feel like they need to manage youThe importance of having a clear onboarding processClosing “open loops” in your client’s mindHow simple systems like weekly updates build trustWhy structure improves the client experienceThe difference between being a vendor and being a strategic partnerCommunicating strategy so clients understand the value of your workUsing feedback and exit interviews to improve your systemsIf you run a creative agency, marketing company, consulting business, or any service-based company, this episode will help you rethink how you manage clients, communicate value, and build processes that create stronger relationships.Subscribe for weekly conversations about marketing, systems, business growth, and building better service businesses.
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053. Do you need a business coach? PT II
When should you hire a business coach? And how do you know if it is the right season to bring one in?In this episode, we dive into the real journey behind hiring consultants, business coaches, and surrounding yourself with the right entrepreneurial community. From early hesitation and fear of wasting money to eventually seeing the value of coaching, this conversation breaks down what actually helps entrepreneurs grow.We talk about the reality of building a business while navigating life transitions, why coaching does not always produce instant results, and how growth often happens slowly through execution, feedback, and uncomfortable conversations.You will also hear honest reflections on leadership challenges, building and managing a team, refining sales strategy, and learning through failure. The episode explores the difference between chasing revenue and building a business that aligns with your values, your time, and the type of clients you truly want to work with.If you are an entrepreneur wondering whether you should hire a coach, join a mastermind, or find a community of other business owners, this episode offers practical insight into how those relationships can accelerate growth and help you build a stronger business.Listen in for a candid conversation about coaching, leadership, sales, entrepreneurship, and what it really takes to grow a business over time.
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052. Do you need a business coach? PT I
Most entrepreneurs do not hire a business coach when they should. They hire one when they are exhausted, stuck, questioning everything, or on the verge of shutting their business down. In this episode, we unpack why waiting until you are in pain is common, but costly, and how the right coach can accelerate growth, confidence, clarity, and execution. This conversation explores the intimidation factor of hiring a coach, the fear of not being “legit enough,” and the sticker shock that keeps business owners stuck in consumption mode instead of implementation mode. It also breaks down how coaching looks different depending on your stage, personality, and what kind of challenge or support you actually need.In this episode, we cover:Why most people wait too long to hire a business coachThe intimidation factor of investing in yourselfPlaying “busy business owner” instead of building toward a goalThe difference between consuming content and implementing strategyHow pain often forces growth decisionsWhy confidence and identity matter in entrepreneurshipThe power of accountability in executionHow business coaching impacts positioning, packaging, and offersWhen you have outgrown your coachThe three resources every entrepreneur has: time, money, and peopleWhy you need a safe place to process business challengesThe difference between nurturing coaching and hard-truth coachingIf you feel stuck, overwhelmed, plateaued, or unsure whether your business is actually moving forward, this episode will help you evaluate whether it is time to stop figuring it out alone and bring in outside perspective.Subscribe for weekly conversations on leadership, brand, systems, growth, and building businesses that last.
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051. How to build disipline and finally be consistent
Brands don’t usually fall apart overnight. They get diluted slowly. Through inconsistent messaging, unclear ownership, outdated assets, untrained team members, and leaders who never documented the vision in the first place. In this episode, we unpack the subtle but costly ways businesses damage their brand internally without realizing it. This conversation goes deep into what happens when brand lives only in the owner’s head, when marketing gets handed off without context, and when “good enough” slowly erodes trust. If your team sounds different, your social feels disjointed, or your visuals are inconsistent across platforms, this episode will likely hit home.In this episode, we cover:Why brand is more than logos and visual identityHow inconsistent messaging quietly breaks trustThe danger of undocumented brand strategyWhy every employee should know how to articulate what you doHow turnover in marketing roles can cost you brand equityThe importance of a single source of truth for messagingWhy agencies can unintentionally dilute your brandHow outdated logos and assets create confusionWhy leadership must fully understand the brand before delegating itThe ripple effect when brand is not clearly trainedHow to create internal brand advocates instead of brand liabilitiesWhy protecting brand equity increases business valuationIf your brand feels inconsistent, your team isn’t aligned, or you’re afraid of losing momentum when someone leaves, this episode will help you understand where the real breakdown is happening and how to fix it before it costs you trust, revenue, and long-term value.Subscribe for weekly conversations on brand strategy, messaging, leadership, and building businesses that last.
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050. How to create brand adovcates within the company
Consistency is not about willpower, motivation, or becoming a completely different person overnight. It is about the promises you make to yourself and whether you keep them. In this episode, we break down why discipline is built through trust, not pressure, and how small, intentional commitments compound into confidence, clarity, and long-term growth. This conversation is an honest look at what consistency actually looks like in real life, especially for people who see themselves as “inconsistent,” easily distracted, or stuck in cycles of starting and stopping. It explores how discipline is formed through identity shifts, nervous system safety, and proof over time, not rigid routines or perfection.In this episode, we cover:Why consistency starts with self-trust, not motivationHow discipline is built by keeping small promises to yourselfThe difference between loving something and committing to itWhy compounding habits matter more than immediate resultsHow consistency rewires your brain and builds confidenceThe role of systems and project management, and their limitsWhy awareness of your internal dialogue matters more than tacticsHow negative self-talk sabotages discipline without you noticingThe power of choosing one thing and sticking with itWhy top-of-funnel efforts require patience, not pressureHow celebrating small wins accelerates long-term changeWhy nothing meaningful happens overnight, but everything compoundsIf you feel frustrated with yourself for starting strong and falling off, or if you believe discipline just is not “who you are,” this episode will help you rethink consistency as a skill you can build, not a personality trait you lack.Subscribe for weekly conversations on discipline, mindset, brand-building, and creating sustainable momentum in business and life.
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049. Personal brand is must, how to build your own authority
Personal branding is not about posting more. It is about building authority that compounds trust, shortens sales cycles, and positions you as the obvious choice in your space. In this episode, we break down what real authority looks like online and why inconsistent, random, or overly personal content quietly works against the business you are trying to build. This conversation explores how to balance expertise, vulnerability, and strategy without turning your feed into a sales pitch or a public diary. If you feel awkward posting, unsure what to share, or tempted to add random personal content just to feel “human,” this episode will help you recalibrate fast.In this episode, we cover:Why authority is a mix of expertise, trust, and relatabilityThe danger of “jump scaring” your audience with random contentHow personal stories should always connect back to business purposeWhy clarity matters more than authenticity without directionHow algorithms reward consistency and punish confusionWhen personal content strengthens your brand and when it dilutes itThe role of strategy as a filter for every postHow writing and posting clarify your thinking as a business ownerWhy authority makes sales conversations easier and shorterHow visibility challenges your nervous system and why that mattersNavigating transitions as your expertise evolvesWhy video content accelerates trust faster than any other formatIf you want to stop chasing leads, feel confident online, and become pursued instead of pursuing, this episode will help you understand how to build authority intentionally and sustainably.Subscribe for weekly conversations on brand strategy, personal branding, marketing, and building businesses that actually work.
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048. Business etiquette 101
Business etiquette is not old-fashioned. It is not optional. And it is definitely not about being polite for politeness’ sake. In this episode, we unpack how the way you communicate, schedule, follow up, and respect people’s time directly shapes your reputation, credibility, and long-term opportunities in business. This conversation gets very practical and very honest about the small behaviors that quietly close doors, burn bridges, and position you as a commodity instead of a trusted expert or partner. From email timing to calendar boundaries to thank-you notes, etiquette is framed as a strategic brand signal, not a personality trait.In this episode, we cover:Why poor business etiquette signals entitlement, not confidenceHow email habits impact client trust and mental loadWhen an email should be a call, Loom, or meeting insteadWhy scheduling outside business hours creates unhealthy expectationsThe role of boundaries in protecting your time, energy, and brandHow no-shows and poor follow-up damage your reputation quietlyWhy thanking people for their time is not optionalThe difference between being helpful and being taken advantage ofHow etiquette builds relational equity that compounds over timeWhy character matters more than skill in long-term business successHow people decide whether or not to recommend you behind closed doorsIf you feel overlooked, disrespected, or stuck chasing opportunities instead of being referred into rooms, this episode will help you understand how small shifts in professionalism and communication can dramatically change how people experience your brand.Subscribe for weekly conversations on branding, marketing, leadership, and building businesses that last.
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047. Should you niche?
Niching down is not a limitation. It is a filter. In this episode, we unpack why chasing everyone leads to exhaustion, diluted expertise, and stalled growth, and why focus, clarity, and constraint are what actually unlock creativity, confidence, and momentum in business. This conversation breaks down the real reasons business owners avoid narrowing their lane, from fear of saying no to money to the discomfort of letting go of variety, and why those fears often signal the exact moment it is time to niche deeper.In this episode, we cover:Why chasing everyone exhausts you and your teamThe hidden cost of saying yes to misaligned moneyHow constraints actually make you more creative, not lessThe difference between being busy and being sought afterWhy clarity attracts better clients and repels bad fitsHow niching down simplifies systems, processes, and team trainingThe role of brand vision as a decision-making filterWhy reputation is built through what you say no toHow early-stage experimentation differs from long-term focusWhen fear is a signal of growth, not dangerWhy depth beats breadth in sustainable business buildingIf your business feels overly complex, your calendar feels packed but unfulfilling, or growth feels heavier instead of lighter, this episode will help you reframe focus as freedom and see niching down as a strategic advantage, not a risk.Subscribe for weekly conversations on brand strategy, leadership, marketing, and building businesses that actually work.
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046. The 411 on Messaging
Messaging is not a caption problem. It is not a social media problem. It is a brand problem. In this episode, we break down why messaging is one of the most critical and misunderstood pillars of a strong brand—and how unclear, inconsistent, or overly clever messaging quietly erodes trust, clarity, and conversions. This conversation unpacks how messaging should flow from brand conviction, not trends, emojis, or last-minute creativity. If your website, social media, emails, and sales conversations all sound slightly different, this episode will help you understand why—and how to fix it.In this episode, we cover:- Why messaging matters more than visuals in long-term brand trust- The danger of trying to be clever instead of clear- How jargon often masks insecurity and lack of confidence- Why confusing people is the opposite of effective branding- How social media without messaging strategy leads to burnout- The difference between posting content and building a brandWhy viral content can damage your business if it is misalignedHow to create a single source of truth for brand messaging- The role of conviction in attracting the right people and repelling the wrong ones- Why people-pleasing weakens your brand voice- How clarity compounds over time when messaging is consistentIf your marketing feels scattered, your content feels exhausting to create, or your audience engages but does not convert, this episode will help you identify the real issue and give you a practical starting point to rebuild from clarity instead of chaos.Subscribe for weekly conversations on brand strategy, messaging, marketing, and building businesses that actually last.
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045. Is your brand having an identity crisis?
Most marketing problems are not platform problems. They are identity problems. In this episode, we walk through how to audit your brand and social media to determine whether you are operating from clarity or quietly spiraling in an identity crisis. This conversation goes far beyond visuals. It breaks down why brand identity is the conviction behind every marketing decision you make, and why focusing on logos, colors, or posting volume without internal clarity creates confusion, mistrust, and stalled growth.In this episode, we cover:- Why everyone has a brand, but only intentional brands scale- The difference between a pretty visual identity and a trustworthy brand - How tone whiplash on social media signals internal confusion- Why your audience can feel when you are “finding yourself” in real time- How brand identity directly impacts trust, sales, and revenue- Why social media is a foundational business function, not a side task- The danger of outsourcing brand decisions without owner involvement- Why posting more without strategy creates erosion, not growth- How brand, data, and platform trends must work together- Why underpricing marketing services damages brands and industries- The compound effect of strategic brand-led marketing over time- Two critical self-reflection questions every business owner must answer before scalingIf your marketing feels inconsistent, your messaging feels unstable, or your business looks polished but isn’t converting, this episode will help you identify what’s actually broken and where to start fixing it.Subscribe for weekly conversations on brand, strategy, marketing, and building businesses that last.
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044. Your Q1 Strategic Reset
A new year does not fix broken systems. Motivation fades, tactics pile up, and teams burn out when there is no clear structure holding the business together. In this episode, we unpack why systems matter more than tactics and how a strategic reset can change everything for your team, your clients, and your sanity. This conversation walks through the real highs and lows of the past year, including team turnover, growing pains, emotional leadership moments, and the hard lessons that forced a deeper level of clarity and structure. More importantly, it lays out a practical approach to resetting your business without overcomplicating it or chasing shiny tools.In this episode, we cover:- Why tactics fail without a clear system underneath them- How to run a simple vision-casting session without a deck or presentation- The difference between being organized and being over-processed- How to identify friction points in client delivery and team communication- Why software cannot fix a broken process- How to whiteboard your systems before choosing toolsThe importance of slowing down to speed up- How to set realistic quarterly goals without overwhelming your team- Why deciding what not to do is just as important as deciding what to doHow celebration, feedback, and clarity build trust and momentumThis episode is for business owners and leaders who feel stuck in reaction mode, overwhelmed by systems that no longer serve them, or frustrated that growth feels harder than it should. A reset does not require perfection. It requires clarity, alignment, and the willingness to build something sustainable.Subscribe for weekly conversations on marketing, leadership, systems, and building businesses that actually work.
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043. How to be better at sales and showing your value
Sales calls do not fail because you lack talent or expertise. They fail when confidence, clarity, and process break down. In this episode, we unpack what it actually looks like to lead a sales call with conviction, warmth, and structure—without slipping into pressure, scarcity, or people-pleasing. This conversation dives deep into the mindset shifts and practical frameworks that turn sales calls from awkward transactions into trust-building conversations.What we cover:Why confidence is built through decisions and reps, not emotionsHow to create a simple pre-call ritual that grounds your confidenceThe difference between curiosity, control, and over-talking on sales callsWhy asking great questions builds more trust than pitching featuresHow to position yourself as the guide instead of a vendorThe importance of clearly outlining process, phases, deliverables, and feesHow to assess whether someone is a good client fit, not just if they can payWhy saying no protects your reputation more than closing every dealHow scarcity thinking sabotages confidence and pricingWhen to follow up, how to follow up, and why closing the loop mattersWhy feedback from lost deals is one of your greatest growth toolsThis episode is a masterclass in leading sales conversations with clarity, authority, and humanity. If sales calls drain you, intimidate you, or leave you second-guessing yourself, this will help you recalibrate fast.👉 Subscribe for weekly conversations on marketing, leadership, confidence, and building businesses that actually work.💬 Question: What part of your sales process needs more clarity or confidence right now?
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042. The Bro-Preneur Gospel: 50 Pieces of Terrible Business Advice
In this short, fun holiday episode, we’re doing something different—a parody of the hyper-masculine, hustle-at-all-costs business culture that dominates LinkedIn and podcast feeds. You know the quotes: no sleep, no balance, grind harder, ignore your feelings, scale or die.So we read 50 pieces of “bro-preneur wisdom” from 2025 and break down why most of it is exhausting, unrealistic, and quietly wrecking businesses, teams, and mental health. What we cover:Why burnout is not a badge of honorThe myth that exhaustion equals successHow hustle culture confuses confidence with recklessnessWhy saying yes to everything destroys clarity and marginsThe danger of treating your business like your personalityWhy empathy, rest, and boundaries are not weaknessesThe difference between discipline and self-destructionHow performative “CEO energy” replaces real leadershipThis episode is lighthearted, sarcastic, and honest—but the message is real: you don’t have to grind yourself into the ground to build a meaningful, profitable business.Take a breath. Eat lunch away from your desk. Use creamer if you want.And maybe don’t take business advice from someone who thinks burnout is the goal.👉 Subscribe for honest conversations about marketing, leadership, and building brands that actually work.💬 Question: Which piece of terrible advice have you secretly believed before?
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041. How to make confident decisions when you don’t feel confident
If you wait to feel confident before you make a decision, you will stay stuck. In this episode, we break down what real confidence in business actually looks like—and why it comes from action, not emotion.What you’ll learn:- Why confidence grows through reps, not waiting- The hidden traps: fear of being wrong, disappointing others, or mistrusting your intuition- How to borrow confidence from mentors or peers until yours catches up- Why indecision drains more ROI than making the wrong choice- Practical reframes: most decisions are reversible and don’t require perfection- Questions to break out of an indecisive spiral:• Is this fear or intuition?• If no one was watching, what would I choose?• What am I avoiding by not deciding?• In three years, will this matter?- How confidence impacts sales, pricing, hiring, leadership, and client experience- Why saying your price out loud (without trembling) changes everythingThis episode is a permission slip to make the decision, take the step, and fix it later. - Confidence is built—not found.Subscribe for weekly strategy and honest conversations about building a business that actually works.#Entrepreneurship #DecisionMaking #Confidence #WeKnowMarketing #BusinessGrowth
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040. Are you chasing tactics or your vision?
Most businesses are not failing because of bad tactics. They are failing because there is no clear vision guiding those tactics. In this episode, we break down the real difference between strategy and tactics, why people confuse the two, and how to build a business that actually moves in one direction instead of a thousand scattered ones. What you’ll learn:Why tactics are not strategy (and why most people mix them up)How to define a vision that becomes the cornerstone of every decisionThe treasure map analogy: vision, strategy, and tactics explained simplyWhat happens when you skip vision casting and jump straight into goalsHow to align your team, processes, and pricing around a single directionWhy your strategy is the map, and your tactics are the steps along the wayHow breaking your process erodes trust, increases confusion, and hurts your brandWhen to evolve your vision and when to hold the lineThe cycles of business growth and why vision drift leads to chaosThis episode is your blueprint for getting out of reaction mode and into intentional, long-term growth. If you feel scattered, stretched thin, or unable to articulate where your business is going, this will help you get grounded fast.Subscribe for weekly, no-fluff strategy and real conversations about building brands that work.#MarketingStrategy #BrandVision #BusinessGrowth #WeKnowMarketing #Entrepreneurship
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039. The Loneliness of Entrepreneurship
Building a business is exciting, meaningful, and deeply rewarding—but it can also be unbelievably lonely. In this episode, we unpack the emotional, mental, and practical sides of entrepreneurial loneliness and what it really looks like behind the scenes.What you’ll learn:The different types of loneliness entrepreneurs face in different seasonsWhy early-stage survival mode feels so isolatingHow lack of support (from partners, family, or peers) can crush your confidenceWhy entrepreneurship exposes childhood patterns, money fears, and self-worth issuesThe difference between being a founder and being an employeeWhy confiding in employees can backfire and what to do insteadThe importance of community across age groups: peers, mentors, and those you pour intoWhy anxiety shows up even when business is finally goodHow to stop creating chaos out of habit and learn to sit with the “good”Why you must find entrepreneur friends who understand risk, pressure, and responsibilityIf you’ve ever thought, “No one gets how heavy this feels,” you’re not alone. This episode is a reminder that entrepreneurship was never meant to be done solo—and you don’t have to keep white-knuckling it.Subscribe for weekly honest conversations about business, leadership, and the realities of building something from scratch.#Entrepreneurship #BusinessGrowth #FounderLife #WeKnowMarketing #Leadership
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038. The Thanksgiving Episode Peace, Pie, and Permission to Chill
The holidays hit…and suddenly your energy is gone, your inbox is overflowing, and your brain wants to decorate, bake, and watch the parade instead of work. In this episode, we talk honestly about slowing down, rest guilt, holiday rhythms, and how to protect your peace in the busiest season of the year.What you’ll learn:Why your energy dips hard around Thanksgiving (and why that’s normal)How to create a “slow season strategy” that doesn’t sabotage Q4The difference between rest and avoidanceWhy some people push harder during the holidays—and why it backfiresHow to build personal traditions that help you actually resetWhat healthy slowing down looks like for high-achieving entrepreneursHow to plan for school breaks, client deadlines, and team needsWhy rest reveals what you’ve been outrunning internallyThis episode blends humor, honesty, and real strategies for navigating the holiday season without losing your mind or your momentum.Subscribe for weekly conversations about business, balance, and better marketing.What’s one thing you can do this season to actually slow down?#HolidaySeason #EntrepreneurLife #RestAndRecharge #WeKnowMarketing
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037. The Price of People-Pleasing in Business
Scope creep is the silent killer of creative businesses. In this episode, we break down how small “quick favors” turn into resentment, chaos, and broken processes—and how to finally stop the cycle.What you’ll learn:The real reason scope creep happens (and why shame keeps you stuck)How bending your process destroys your team’s capacity and your quality of workWhy saying yes out of guilt or urgency leads to resentmentPractical ways to communicate boundaries with clientsHow to be generous with clients without getting taken advantage ofWhy creatives must make it easy to work with them—clear packages, clear deliverablesHow to build buffers, add-ons, and systems that prevent scope creepThe power of Friday updates, onboarding experiences, and transparency in client communicationIf you’ve ever said “sure, we can squeeze that in” and then immediately regretted it, this episode will help you reclaim your time, protect your team, and rebuild confidence in your process.👉 Subscribe for weekly honest conversations about business, boundaries, and better marketing.💬 Question: What is one boundary you need to reinforce in your business this week?#BusinessBoundaries #CreativeEntrepreneur #ScopeCreep #WeKnowMarketing #ClientManagement
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036. The Perfect Week Exercise A Game changer for your team
If your calendar feels chaotic, your team’s energy is off, and you’re constantly playing catch-up—it’s time to design your Perfect Week. In this episode, we break down how to create structure that supports productivity, creativity, and peace.What you’ll learn:What the Perfect Week Exercise is (and how it changed our workflow)How to design a schedule based on energy levels, not just hours workedWhy time-blocking is the secret to avoiding burnoutThe “MIT Rule”: how six hours a week can change your businessHow to manage deep work vs. meetings for creative teamsWhy protecting your calendar = keeping your promisesHow to balance personal life, team expectations, and flexibilityThis episode will help you reclaim control of your time, boost your team’s productivity, and finally stop reacting to your calendar—and start designing it.👉 Subscribe for weekly episodes packed with real strategies and honest conversations about business and marketing.💬 Question: What’s one boundary you can set this week to protect your best working hours?#TimeManagement #Productivity #WeKnowMarketing #Entrepreneurship #TeamWorkflow
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035. Lead Magnets without the ICK
Lead magnets don’t have to feel scammy, sleazy, or like a bad infomercial. In this episode, we unpack how to attract new leads and grow your email list authentically—without compromising your brand voice or integrity.What you’ll learn:What a lead magnet actually is—and how to design one that fits your businessWhy you need to collect emails (and not rely solely on social media)How to nurture potential clients with a simple 4–7 email sequenceThe dos and don’ts of freebies, guides, and webinarsHow to keep your funnels on-brand (and off the “cringe” list)The power of automation with tools like Typeform and FlowdeskHow to build trust through consistency, not pressure tacticsLegal and ethical tips for collecting emails and adding subscribersThis episode will help you rethink the entire funnel conversation—because when your marketing feels genuine, it converts better, lasts longer, and builds trust faster.👉 Subscribe for weekly strategy sessions, creative insights, and marketing systems that actually work.💬 Question: What kind of free resource would genuinely help your audience right now?#EmailMarketing #LeadMagnets #MarketingStrategy #WeKnowMarketing #BusinessGrowth
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035. Lead Magnets without the ICK
Lead magnets don’t have to feel scammy, sleazy, or like a bad infomercial. In this episode, we unpack how to attract new leads and grow your email list authentically—without compromising your brand voice or integrity.What you’ll learn:What a lead magnet actually is—and how to design one that fits your businessWhy you need to collect emails (and not rely solely on social media)How to nurture potential clients with a simple 4–7 email sequenceThe dos and don’ts of freebies, guides, and webinarsHow to keep your funnels on-brand (and off the “cringe” list)The power of automation with tools like Typeform and FlowdeskHow to build trust through consistency, not pressure tacticsLegal and ethical tips for collecting emails and adding subscribersThis episode will help you rethink the entire funnel conversation—because when your marketing feels genuine, it converts better, lasts longer, and builds trust faster.👉 Subscribe for weekly strategy sessions, creative insights, and marketing systems that actually work.💬 Question: What kind of free resource would genuinely help your audience right now?#EmailMarketing #LeadMagnets #MarketingStrategy #WeKnowMarketing #BusinessGrowth
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034. How to Turn One Idea into 10 Pieces of Content
What if you could take one video, blog, or idea and turn it into 10+ pieces of content? In this episode, we break down the practical process for multiplying your message across platforms—without burning out or sounding repetitive.What you’ll learn:How to repurpose one piece of content into multiple formats (video, carousel, newsletter, post)Why starting with a transcript or long-form idea unlocks endless possibilitiesHow to use ChatGPT to rewrite and adapt your content for different audiencesThe difference between hooks, headlines, and storytelling that actually convertsTips for balancing personality, professionalism, and authenticity across platformsHow to evaluate what’s working and reuse your best-performing posts with confidenceWhy your hook matters as much as your message—and how to test it without clickbaitThis episode is packed with practical, repeatable systems to help you streamline your content creation process and show up consistently online.👉 Subscribe for weekly, no-fluff marketing strategy and creative inspiration.💬 Question: What’s one piece of content you could repurpose into something new this week?#ContentStrategy #MarketingTips #WeKnowMarketing #SocialMediaMarketing #ContentCreation
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034. How to turn one idea into 10 pieces of content
What if you could take one video, blog, or idea and turn it into 10+ pieces of content? In this episode, we break down the practical process for multiplying your message across platforms—without burning out or sounding repetitive.What you’ll learn:How to repurpose one piece of content into multiple formats (video, carousel, newsletter, post)Why starting with a transcript or long-form idea unlocks endless possibilitiesHow to use ChatGPT to rewrite and adapt your content for different audiencesThe difference between hooks, headlines, and storytelling that actually convertsTips for balancing personality, professionalism, and authenticity across platformsHow to evaluate what’s working and reuse your best-performing posts with confidenceWhy your hook matters as much as your message—and how to test it without clickbaitThis episode is packed with practical, repeatable systems to help you streamline your content creation process and show up consistently online.👉 Subscribe for weekly, no-fluff marketing strategy and creative inspiration.💬 Question: What’s one piece of content you could repurpose into something new this week?#ContentStrategy #MarketingTips #WeKnowMarketing #SocialMediaMarketing #ContentCreation
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033. How to actually audit your marketing
It’s a new quarter—which means it’s time to audit your marketing. In this episode, we break down how to evaluate what’s working, what’s not, and how to make smart, data-driven adjustments that actually move your business forward.What you’ll learn:How to run a quarterly marketing audit that’s simple, sustainable, and strategicWhy looking at data too often can derail your momentumHow to use tools like Metricle (or even ChatGPT) to synthesize insightsThe difference between impressions, engagement, and real performanceWhy consistency beats constant change (and when it’s OK to tweak strategy)How to keep your brand visuals consistent—without turning your logo into a Christmas card 🎅Why color, typography, and storytelling matter more than your logo itselfHow to turn your analytics and lead forms into next quarter’s content planThis episode is your quarterly reminder to slow down, review the numbers, and get intentional before hitting “post.”👉 Subscribe for weekly strategy, creative insights, and a few marketing rants you didn’t know you needed.💬 Question: When’s the last time you audited your own marketing?#MarketingStrategy #BrandBuilding #WeKnowMarketing #SocialMediaStrategy #ContentMarketing
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032. Do as we say; not as we do.
In this episode, we get real about the gap between knowing what to do and actually doing it. Whether it’s social media, newsletters, or content strategy, we’re all figuring it out in real time—and that’s OK.What you’ll learn:Why you don’t need to do everything at once to grow your businessThe Rule of Threes framework for staying focused and productiveHow to build the “consistency muscle” without burning outThe difference between progress and perfection in marketingHow to start a newsletter or social strategy that feels authentic to YOUWhy experimenting, failing, and trying again is the secret to long-term growthThis is your permission slip to start small, start messy, and start today. Because consistency—not perfection—is what builds trust, momentum, and results.👉 Subscribe for weekly, no-fluff marketing strategy and behind-the-scenes insight.💬 Question: What’s one small thing you can commit to doing consistently this week?#MarketingStrategy #Consistency #Entrepreneurship #WeKnowMarketing #BrandBuilding
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031. Why Your Marketing Isn’t Working: Fix the Brand Identity Crisis (Before It Kills Revenue)
If your posts are random holiday greetings, your website doesn’t match your socials, and your team can’t explain what you do—you’re in a brand identity crisis. This episode breaks down the real reasons your marketing falls flat and how to fix them fast.What you’ll learn:Clear signs of an identity crisis (mixed messages, mismatched visuals, “everyone” targeting, no revenue lift)How to align website + social + sales so they tell one storyWhy silos kill momentum—and how to integrate brand, marketing, and opsThe “say it plainly” rule: what you do, who you help, what you don’t doWhen to niche, when to evolve (and why this repeats every few years)Practical steps to audit services, refine ICP, and rebuild your content planWatch if you need: brand clarity, tighter messaging, and marketing that actually drives revenue—not noise.👉 Subscribe for weekly, no-fluff strategy.💬 Question: Ask your team today—“What do we do and who do we help?” Did the answers match?
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030. We would never do this again | Hard Truths from Entrepreneurship
In this episode, we open up about the mistakes, missteps, and messy moments that shaped our journey as business owners—and the lessons we’ll never repeat. From contracts to boundaries, pricing to people-pleasing, these are the hard truths that only experience can teach.What you’ll hear:Why handshake deals can wreck your business (and why everything must be in writing).The danger of glamorizing busyness instead of implementing strategy.Learning to stop chasing shiny objects and stick to your lane.The importance of clarity, conviction, and focusing only on what you do best.Boundaries with vulnerability—why you need the right outlets, not your clients or team.How project management systems and pricing structures can change everything.The cautionary tale of why you should never mix business with dating.This is a raw, candid conversation designed to help you avoid the same pitfalls and grow smarter, stronger, and more sustainably.👉 Subscribe for real stories, smart strategies, and the unfiltered side of business.💬 Question: What’s one lesson you’ve learned the hard way that you’ll never do again?#Entrepreneurship #BusinessLessons #WeKnowMarketing #BrandBuilding #SmallBusiness
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029. From connection to podcasting | Behind the Scenes of Building We Know Marketing
In this bonus behind-the-scenes episode, we share the real story of how this podcast came to life—messy beginnings, unexpected pivots, and the lessons learned along the way. From early business struggles to community connections, brand building, and balancing entrepreneurship with motherhood, this conversation is raw, honest, and a reminder that nothing ever goes perfectly to plan.What you’ll hear:How a chance connection led to starting a podcast.The role of feedback, business plans, and mentors in shaping growth.Why building systems and owning the business side matters as much as creativity.The challenges of burnout, balance, and showing up authentically as women in business.The unglamorous but essential truth: you have to push through the cringe to grow.If you’ve ever thought about starting something but held back out of fear, perfectionism, or uncertainty—this episode will show you why starting messy is better than not starting at all.👉 Subscribe for more real stories, strategies, and marketing insights.💬 Question: What’s one dream you’ve been sitting on that you know it’s time to start?#Entrepreneurship #WomenInBusiness #Podcasting #BrandBuilding #WeKnowMarketing
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028. Building Your Marketing Foundation in 90 Days — Pt III
Consistency isn’t about superhuman willpower — it’s about systems.In Part 3 of the 90-Day Marketing series, we’re diving into the tactical side of staying consistent: tools, templates, and habits that keep your content going even when life gets busy. From how we actually use Canva and ChatGPT to the way we structure marketing tasks in ClickUp, we’re giving you a real look behind the curtain.Spoiler: It’s less about perfection and more about making things easy to repeat.Takeaways:How to build a marketing system using tools like Canva, ClickUp, and ChatGPTThe importance of setting up a brand kit and consistent visualsWhy batching content only works if your foundation is solidTips for scheduling, delegating, and building reusable templatesWhat “done” looks like when you’re short on time or energy
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027. Building Your Marketing Foundation in 90 Days - Pt. 2
In Part 2 of the 90-day marketing series, we dive into the content + systems phase—how to build a sustainable content strategy, grow your personal brand, and set a cadence you can actually keep.What you’ll learn:- How to pick the right platform (why LinkedIn often wins) and optimize your profile (photo, bio, CTA).- The Venn-diagram method to define content pillars (expertise, POV, interests) and keywords.- Personal brand vs. business brand—how to separate them and cross-promote effectively.- Batching, repurposing, and weekly cadence (videos, carousels/PDFs, posts) that the algorithms reward- Authenticity that converts: the “FaceTime a friend” approach and the red-velvet-rope policy for ideal clients.- Engagement systems (15–30 min/day), KPIs, and light email automations to support sales.- Using AI to brainstorm and calendarize 30 days of content—without sounding robotic.If you skipped Part 1, go watch that first so this episode makes sense. Then come back here to build the muscle and scale.Subscribe for weekly, no-fluff marketing strategy.Question: Which three content pillars will you start with?Want more? Stick around for behind-the-scenes and practical templates in future episodes.#MarketingStrategy #ContentStrategy #PersonalBranding #LinkedInMarketing #SmallBusiness
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026. Building Your Marketing Foundation in 90 Days — Pt. I
In this episode, Naoma and Kelsie break down what it really takes to get your marketing off the ground — without burning out, confusing your audience, or becoming a content machine with no results. From defining your ICP and clarifying your message to choosing the right platform and building a content muscle, this episode is packed with practical advice to set your marketing foundation. Whether you're in your first 90 days or 5 years in and still winging it, this is your sign to hit reset and build with intention.Key TakeawaysIf people are confused, they won’t buy — clarity wins over cleverness.Define your ICP like a real human, not a spreadsheet. Get specific.Don’t be the all-you-can-eat buffet. People want a clear recommendation, not a menu.Messaging needs to be consistent across sales calls, socials, emails, and your site.Your “I help” statement should evolve — it’s a guide, not handcuffs.Posting to post = confusion. Have a strategy, or you’ll waste time.Focus on one or two platforms. Don’t burn out trying to be everywhere.The first 90 days are about building muscle, not going viral.Email lists are still your best long game — even if it starts with 1 person.Use AI to analyze what your best clients are saying — the clues are there.
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025. How to build a personal brand without losing your mind
In this episode, Naoma and Kelsie talk about the mental gymnastics of building a personal brand—and how to stay consistent without spiraling. They get real about what makes it so hard (hint: perfectionism, comparison, and those "what the hell am I even doing?" moments) and break down the systems that have helped them stay visible over the long haul. If you're overwhelmed by the idea of content planning, posting, and showing your face online, this one’s for you.TakeawaysYou don’t have to be everywhere. Choose one platform and start there.Content lanes (what you do, how you think, who you are) help organize your brand voice.Batch planning and simple systems can make consistency feel possible.Your content doesn’t need to be perfect—it just needs to be yours.Start where you are. Post through the cringe.A personal brand takes time—results often show up months (or years!) later.Support systems matter. Surround yourself with people who get it.
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024. Unexpected Benefits of Finding a Business Bestie
In this episode, Naoma and Kelsie get real about what it’s meant to find deep friendship in business. They share how having a trusted confidant, someone who understands both the mental load of entrepreneurship and the emotional rollercoaster, has changed the game. From whiteboard sessions that sparked clarity to hospital visits that revealed burnout, this episode explores how business friendship can be an anchor, a mirror, and a catalyst for growth. They also chat about collaboration without competition, how trust builds slowly (and sometimes unexpectedly), and why this podcast wasn’t just born over margarita, it was built on a foundation of mutual respect, support, and of course… margaritas.Key TakeawaysHaving a business bestie can prevent burnout by offering a space to process without judgment.Real collaboration happens when egos are down and trust is high.Proximity deepens perspective—seeing behind-the-scenes builds better advice and encouragement.Being in business is hard; having someone who gets it makes it easier.Friendships in business require maturity, boundaries, and the ability to say “I need time to think.”Confidence grows when you’re consistently reminded of your strengths.Strategic partnerships are built slowly—and benefit from shared values and mutual respect.Disagreements are inevitable, but how you handle them is what matters.There’s no clean line between friendship and businessYou don’t need a dozen business friends—just real ones can change everything
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023. This Business is Mental: Hurdles We Keep Jumping
In this episode, Naoma and Kelsie dive into the real stuff: the mental hurdles that come with starting, running, and growing a business. From facing rejection and dealing with feedback to unraveling money mindsets and navigating identity crises, they get honest about what it takes to keep going—especially when the biggest obstacle is your own brain. Packed with personal stories, spirals, and business breakthroughs, this episode is a must-listen for any entrepreneur who’s ever doubted themselves (aka, all of us).Takeaways:Rejection is part of the process—getting told "no" often builds resilience.Feedback isn’t always useful, but asking better questions helps make it actionable.Money mindset issues run deep—especially if you grew up with scarcity.Avoiding finances doesn’t make them go away. Systems do.Business reinvention requires shedding old identities and stepping into new onesConfidence doesn't come first—clarity and action do.Strategy isn’t optional; it’s the foundation for sustainable growth.Slowing down for refinement can feel terrifying but is necessary.Entrepreneurship will force you to deal with your past, your patterns, and your self-worth.Support systems (and business besties) are everything.
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022. Work-Life Balance Is a Myth (But Here’s What Actually Works)
Spoiler alert: no one is balancing everything perfectly — not even us. In this honest episode, we share what work-life “balance” actually looks like behind the scenes of business ownership, parenting, chronic illness, and a whole lot of therapy.From being forced to slow down, to redefining success around capacity and community, this episode is all about managing the chaos with grace and getting real about support, boundaries, and what actually matters.You’ll learn:Why balance is a myth—and what to focus on insteadHow your body and mind will tell you when it’s time to slow downThe power of delegating (even when it’s not your way)How support systems make or break your ability to keep goingWhy therapy, faith, and routines keep us sane(ish)What to do when life throws curveballs mid-client call
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021. Recession-Proof Marketing (Sort Of)
In this episode, Naoma and Kelsie talk through what it really means to “recession-proof” your marketing. Spoiler: it’s not about panicking or slashing your budget. It’s about building trust, staying consistent, and being indispensable to your clients. They break down tactical ways to create stickier client relationships, refine your messaging, and deepen brand trust—before things get rocky. Whether you're already feeling the pinch or just want to prep smartly, this one’s packed with honest advice (and a few laughs, of course).Key Takeaways- Cutting your marketing budget is usually the worst move in a downturn.- People still need your services—they just become more selective.- Building trust through personal branding and clear messaging is crucial.- Upselling happy clients can be smarter than chasing new ones.- Consistency in communication (especially during chaos) builds loyalty.- Be seen as a partner, not a vendor. That’s how you stay on the roster.- Map your client journey. A solid onboarding experience can make or break retention.- Make your business sticky—offer value beyond the scope when possible.If you go quiet, people assume you're struggling. Stay visible, even if you're pivoting.Calm, clarity, and character make you recession-resistant.
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020. What Even Is Vision — and Why It’s Hurting Your Brand If You Don’t Have It
No one starts a business dreaming of burnout and busywork. But without a clear vision, that’s exactly where you land. In this episode, Kelsie and Naoma break down what vision actually is—not just a fluffy statement on your website, but a decision-making compass for everything from hiring to content to client fit.They share how vision shows up in branding, social media, and leadership—and how it can completely change the way your team, marketing, and business grow. You’ll hear their personal experiences with vision misalignment, what clarity has changed for them, and how to get yours out of your head and into your business.You’ll Learn:What a business vision actually is (and isn’t)How to recognize when you’re lacking visionWhy vision matters for branding, content, and your teamThe difference between dreaming and planningHow to revisit and refine your vision quarterlyThe key questions that help extract your true goals
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019. Instagram Just Changed the Game (Again)
In this episode, Naoma and Kelsie break down Instagram’s latest update: professional accounts are now being indexed by Google. This means your posts can show up in search results — yes, your Reels, captions, especially alt text.What does that mean for your business? It’s time to get serious about strategy. The duo walks through what this update changes, what you should do now to align your content with your website and brand goals, and why content pillars and keyword use matter more than ever.They also get real about shadow banning, personal branding accounts, and how this shift might affect your reach, visibility, and ultimately your revenue.You'll Learn:What Google indexing on Instagram really meansHow to optimize your IG profile and content for SEOWhy alignment between your site and social media matters more than everThe difference between discoverability and diluted messagingTips for navigating shadow banning and personal branding
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018. Top Business Mistakes — Pt. III
We thought we could cover our top 10 mistakes in one episode. We were wrong. In part three of our “business mistakes” series, we get into the stuff that really stings—bad partnerships, financial spirals, lost confidence, and the mindsets that almost broke us. But don’t worry. It’s not a pity party. It’s real talk about what we’ve learned, how we course-corrected, and why the people in your corner matter more than anything else.In this episode:What happens when your business bleeds $10K a monthFinancial red flags and mindset spiralsWhy good release forms matter (especially on $10K shoots)Imposter syndromeBeing discerning about “partnership” offers from strangersWhy support systems are non-negotiableRiding the waves of project-based business models
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017. Top 10 Business Mistakes — Part II
Ever launch something you swore people needed... only to hear crickets? Or held onto a client way past their expiration date?In this episode of We Know Marketing, We Promise, we’re unpacking real business timing mistakes—from rushed launches and rebrands that took too long, to missed opportunities and late price increases. We talk through what happens when you ignore your gut, how to charge for the pain-in-the-butt factor, and why hard conversations around profit aren’t just necessary—they’re strategic.Inside this episode:Launching something before testing the audienceThe power of casting a vision (and how to know when someone’s not ready)Raising prices when a client relationship is no longer profitableHow not to spiral after a “mistake”The importance of building custom packages that still protect your margins
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016. Top Business Mistakes — Pt I
We’ve made the mistakes so you don’t have to… seriously. In this episode, we’re getting real about the not-so-glamorous side of running a business. From getting burned by bad contracts and ghosted by clients, to wasting money on courses we never opened and holding on to red flag clients for too long… we’re laying it all out.If you’ve ever said yes when you should’ve said no, or built a marketing plan around hope and Venmo requests, you’ll feel right at home here.Inside this episode:The $900 monthly credit card fee we’ll never pay againHow not having a contract (or a strong one) came back to bite usThe pain of not firing clients soon enoughShiny object syndrome in the form of cameras, courses, and 'tools'Let’s normalize learning through mistakes… and maybe laugh (or cry?) a little along the way.
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015. Are you giving mixed signals?
We’ve seen it… and done it ourselves. Mixed signals in your messaging, visuals, or team communication will confuse your audience (and your team) faster than you think. In this episode, we break down what it actually means to have brand clarity and why even good businesses fall into the trap of being inconsistent.If you’ve ever wondered why you’re getting ghosted by leads, attracting the wrong type of client, or having team members fumble through what you do—you might be sending out brand confusion instead of brand confidence.You’ll learn:How to check if your team is aligned on your brand messageWhy inconsistent visuals are costing you premium perceptionWhat a "red velvet rope policy" actually means (and why you need one)What happens when your CEO vision isn’t communicated clearlySimple steps to fix misalignment and stop sounding like a hot mess
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014. Should your VA handle your marketing?
Spoiler: just because someone can post on Canva doesn’t mean they should own your brand strategy.In this episode, we get honest about the rise of virtual assistants handling business marketing — and why it often leads to confusion, frustration, and wasted money. From personal experiences (some painful), we walk through what your VA can do well, where it goes off the rails, and how to actually get marketing that drives results without blowing your budget.If you’ve ever outsourced your social media and wondered, “Why does this still feel so messy?” — this one’s for you.You’ll learn:The difference between a VA and a marketing strategistWhy marketing isn’t something to DIY through delegationHow AI and algorithms have changed social media foreverWhat VAs can help with (spoiler: it’s not design or strategy)Why bad marketing costs more than just money—it costs brand trustThe right way to build a system that includes support and results
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013. Do I need a personal brand?
If you’ve been lurking on LinkedIn, unsure whether to hit “post,” this episode is for you.In this convo, Naoma and Kelsie break down what a personal brand really is, why it matters, and how to build one that feels authentic (not cringey). They get into the actual ROI of showing up online, from warmer leads and faster sales to better talent and unexpected opportunities.Whether you're a founder or an executive your personal brand walks into the room before you do.You’ll learn:Why people remember people, not logosHow a personal brand shortens the sales cycleThe hidden ROI (think: speaking gigs, partnerships, better hires)How to start without being overwhelmedWhat to do if you’re afraid of being “too self-promotional”How to create consistent content that still feels like you
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ABOUT THIS SHOW
We Know Marketing, We Promise is where ambitious women go when they’re tired of guessing their way through marketing and want real clarity on how to scale.Naoma and Kelsie unpack the mindsets, messaging, and marketing foundations that actually move your business forward — especially when you’re juggling work, life, motherhood, and 47 mental tabs at once.It’s strategy with a little heat and a lot of honesty.
HOSTED BY
Kelsie Downs + Naoma Serna-Zahn
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