Workforces 3.0

Traditional MSPs are now recognizing the growing demand for freelancer integration. In this episode, we dive deep into why MSPs historically ignored freelancers and what’s driving the shift today. Rachel Harrington shares firsthand insights into how leading MSPs are innovating to stay competitive by launching new service lines, embracing technology, and rethinking talent strategies.

What does it take to move from chaos to clarity when managing freelance talent at scale? This panel dives into how high-performing operations teams create systems that reduce compliance risk, streamline hiring, and support both freelancers and the business.Guests:Mehmet Aslan – Global Resourcing Operations Manager, OliverRuss Endacott – Director of Talent (HR) Operations, Publicis GroupeErika Novak – Head of Customer Success, WorksomeTopics Covered:Why operations, not just HR, drive freelance successInternal ticketing systems and structured onboardingMaking compliance part of the flow, not a burdenHow to gather and leverage freelance workforce dataAligning stakeholders across HR, finance, and hiring

What does it mean to truly hire humans? In this episode, Sam Orrin sits down with Sophie Worth of Oatly to explore how a beloved consumer brand brings authenticity, creativity, and empathy to its recruitment strategy, from job descriptions to candidate experience.With a background in creative agencies and a hands-on approach to talent acquisition, Sophie shares how Oatly ensures its employer brand reflects the same quirky, human-first tone that its customers know and love. She dives into the mechanics of casting the right humans, personalizing candidate communications at scale, and aligning closely with business teams, not just HR.Whether you're a TA leader, HRBP, or hiring manager, this episode offers a refreshing take on hiring with heart and purpose.Guests: Sophie Worth, Global Talent Director, OatlySam Orrin, ​​​​Global Director, Business Development, Worksome

Hiring independent talent in the UK? Don’t skip this episode. Our expert panel breaks down what’s changing around IR35, umbrella company liability, and employment classification—and how to stay compliant while moving fast.Guests:Matt Burt – Head of Ops & Business Affairs, VaynerMediaRebecca Seeley Harris – Founder, Re Legal Consulting LtdCaroline Jones – Employment Tax ExpertFiona Coombe – Director of Legal & Regulatory Research, SIAColin McDonagh – Head of Enterprise Workforce Solutions, WorksomeTopics Covered:How to build defensible IR35 processesTraining hiring managers and building guardrailsWhy blanket bans on PSCs are outdatedUpcoming UK legislative changes to prepare forThe case for outsourcing compliance

Freelance talent is critical, but how do you keep great freelancers coming back? In this episode, we explore how leading companies are not just hiring freelance talent, but building systems to retain and re-engage them over time.Guests:Jo Libby – Executive Director of Talent, R/GAImer Cakiroglu – COO, StrideMark Chaffey – CEO & Co-founder, HackajobModerated by Hung Lee, Founder of Recruiting BrainfoodTopics Covered:Building community before hiring needs ariseOrganizing freelance vs. permanent roles with clarityWhy freelancer retention starts with onboardingLoyalty programs, re-engagement strategies, and feedback systemsHow to treat freelancers like internal team members

Top enterprise leaders are rethinking work, not just how they hire, but how they get things done. In a rare and candid conversation, three of the world’s leading Managed Service Providers (MSPs)—Impellam Group, Allegis Global Solutions, and Pontoon—came together on one stage to share how Fortune 1000 companies are transforming their workforce strategies.This episode explores the shift from headcount to task-based planning, and why companies are turning to freelance and project-based talent to build flexibility, resilience, and speed.Guests:Bruce Morton – Founder, Bruce Morton ConsultingSam Smith – President, PontoonSimon Bradberry – Vice President for International Markets (EMEA and APAC), Allegis Global SolutionsDavid Gettins – Chief Operating Officer, Impellam GroupTopics Covered:Why traditional hiring models no longer workThe freelance “Wild West” in enterprise and how to fix itWho really owns freelance strategy inside large companiesWhy finance and business leaders matter more than HRWhat data already exists—and how to use it to scale

In this episode, we dive into the unique challenges and strategies of managing freelance and contractor needs within fast-paced marketing teams. Carrie McDowell, Contingent Workforce Program Manager at Lyft, shares her insights on enabling their marketing organizations through fostering strategic freelancer relationships, navigating the inefficiencies of traditional staffing models and using a creative mindset.

The hiring process can feel like a maze—especially in the Contingent Workforce world. In this episode of Workforces 3.0, we break down the entire TA lifecycle, from navigating job postings (hint: not all roles are posted!) to interview prep, networking, and negotiating offers. Our guests share real talk on LinkedIn strategy, referrals, evaluating roles, and the good, bad, and ugly of interviews. Plus, tips for coming into a new role strong and setting goals that align with your career path. If you’re job hunting, interviewing, or looking to level up, this one’s for you.

Semonie Kong shares how to build a solid foundation during the critical first 90 days for new Contingent Workforce leaders. Erika and Semonie explore essential strategies for transitioning from an MSP to an in-house role, emphasizing cultural adaptation, process integration, and relationship building for long-term success.

In this episode of Workforce 3.0, host Erika Novak sits down with Geoff Dubiski, Global TA Leader for the Extended Workforce at Intuitive, to discuss the challenges and opportunities in workforce management. They explore the nuances of leadership in contingent workforce programs, the transition from consulting to in-house, and the importance of bold decision-making. Geoff shares his insights on overcoming budget limitations, building relationships across departments, and creating innovative solutions that drive success. Whether you're an HR leader or operations professional, this episode is packed with valuable takeaways on how to lead with action and turn "no" into "yes."

Talent is not black or white, it's gray. In this episode, we explore the evolving workforce landscape beyond traditional Staff Augmentation. From fractional and agile talent to the impact of COVID-19, we dig into the "shades of gray" that are reshaping how businesses engage with diverse forms of employment. Erika and Chris share their perspectives on how to shift from a fixed mindset to an open one, embracing innovation, automation, and human-centric approaches to build a more agile and resilient workforce strategy in today’s dynamic environment.

Contingent Workforce veteran Brett Klinker joins Erika Novak to discuss five lessons learned from 10 years in the industry. They chat about the role of relationships as currency in influencing decisions, consensus-building for effective advocacy, and integrity-driven collaboration. Brett has witnessed the evolution of CW, having been at an MSP, on the client side, and working with partners in every role.

In this episode, Mickey Pelletier joins Erika to discuss Total Workforce Management (TWM), how to create a holistic approach to managing all workforce types. Mickey and Erika offer practical steps for small teams to start with visibility into their workforce and build a compelling business case focusing on compliance, optimization, and quality of work. Listen in to learn workforce strategies that will enhance process efficiencies and integrate non-traditional workers like freelancers to ensure compliant and effective management.

In this episode of Workforces 3.0, we delve into the power of varied experiences in crafting robust programs within the contingent workforce and talent industry. Our guest, Janine Aikin, brings a wealth of insight from her journey spanning roles in MSP, staffing agencies, and now as a Program Manager at Amazon Web Services. We explore how understanding diverse viewpoints fosters stronger partnerships and more effective programs.

Workforces 3.0: Agency Edition. On the next episode of Workforces 3.0, Dan De Lord, a longtime veteran of the agency world, will speak about : The increasing value of an external workforce within the Agency world Why retaining top freelance talent is now an imperative Advice for building a strong freelance talent pool for faster and compliant hiring

This week host, Jen Harvey speaks with John Winsor - entrepreneur, thought leader and global authority on the future of work, open talent and remote work.

Workforces 3.0: Media Edition. We’re excited to announce the second episode of Workforces 3.0 will be about how workforce strategy will be more important than ever for the media industry in 2023. Tune in to hear from Winifred Parnes, Design Ops at HBO. We’ll chat about: The Top Workforce Trends Influencing the Media Industry this year The importance of retaining top freelance talent Tips for creating better experiences for external talent and teams that manage them

Tune into our exclusive interview with Contingent Workforce expert Mickey Pelletier (former Meta, Zillow and Accenture). Find out more about how the workforce landscape is changing in 2023 - plus tips and advice for navigating, building and implementing a best-in-class External Workforce Strategy.