Enginears

The workforce management and customer support world has been widely spoken about as one of the areas to change in the age of AI. This week we are welcoming John Wang from Assembled to talk to us about the journey of building Assembled (workforce management platform), key engineering/design choices to reducing AI spend. We’ve got a great breakdown in the show of what it’s like to go from processing tens of billions of tokens daily to achieving "LLM frugality," the key engineering challenges faced, and the future of using AI to improve infrastructure.Intro into John's background and Assembled's missionCustomer Operations has been widely reported as an area to change in the AI; what's his frontline view of this and what is actually happening?How they built the Assembled platform?Spotting an opportunity to keep performance high but reduce AI spend without impacting customer experience and why these decisions were madeWe broke down the engineering challenges of replacing modelsFuture bets on agents, infrastructure in AI and where Assembled are heading.If you're keen to share your story, please reach out to us!Guest: https://www.linkedin.com/in/johnjianwang/Powered by Artifeks!https://www.linkedin.com/company/artifeksrecruitmenthttps://www.artifeks.co.ukhttps://www.linkedin.com/in/agilerecruiterLinkedIn: https://www.linkedin.com/company/enginearsioTwitter: https://x.com/EnginearsioAll Podcast Platforms: https://smartlink.ausha.co/enginearsHosted on Ausha. See ausha.co/privacy-policy for more information.

This week I’m joined by Matt Lynch, CTO and Co-founder of Sage. Sage are bringing technology modernisation and Applied AI to the healthcare // care home industries. Matt is an ex-Palantir alumni, raised a $35M in Q1 2025, we’re going to be getting under the hood of some of the challenges in the technology <> healthcare intersection.We broke down the problem space of healthcare technology and how it needed a refresh.o   Hardware <> Software Interoperability in healthcareApplying AI to thatLegacy Systems + Integration with cloud native + AI solutions/tools.o   Engineering culture + challenges inside of Sage (product/platform challenges; mindset; FDE approach etc)o   Velocity of people able to build with 2 people ino   Anticipated technical/problem spaces to come in the healthcare spaceFuture of Healthcare and what experts think the outlook might look like from a technology standpoint.Future plans for growth for Sageo   Hiring Goals in NYCo   Geographic ExpansionIf you're keen to share your story, please reach out to us!Guest: https://www.linkedin.com/in/lynchmattj/Powered by Artifeks!https://www.linkedin.com/company/artifeksrecruitmenthttps://www.artifeks.co.ukhttps://www.linkedin.com/in/agilerecruiterLinkedIn: https://www.linkedin.com/company/enginearsioTwitter: https://x.com/EnginearsioAll Podcast Platforms: https://smartlink.ausha.co/enginearsHosted on Ausha. See ausha.co/privacy-policy for more information.