FranchiseU!

In this episode of FranchiseU!, Dr. Kathy Gosser interviews Kevin and Kayla Curtis about their journey from athletics, coaching, and education into multi-unit franchise ownership with seven Orangetheory Fitness studios across the Phoenix, Arizona metro area. Kevin, a former NFL player and longtime collegiate football coach, and Kayla, a former Fresno State basketball player, educator, and coach, discuss how they stepped away from the demanding world of college athletics to build a business focused on family, leadership, health, and long-term impact. The conversation explores why franchising appealed to them as entrepreneurs, particularly the structure, brand recognition, marketing support, and operational systems provided by Orangetheory Fitness. Kevin and Kayla explain the unique Orangetheory workout experience, including coach-led group fitness classes, heart-rate based performance tracking, and scalable workouts designed for all fitness levels.Listeners will also hear valuable insights into multi-unit franchise leadership, team communication, accountability, and creating a people-first culture across seven locations in the competitive Phoenix fitness market. The Curtises discuss balancing entrepreneurship with family life, building businesses that positively impact local communities, and teaching their children the value of leadership, ownership, and service. Whether you are interested in franchising, fitness entrepreneurship, multi-unit operations, leadership development, or building a mission-driven business, this episode offers practical lessons from two operators who have successfully transitioned from sports leadership into franchise ownership. Key topics include:• Multi-unit franchise ownership• Fitness franchising and entrepreneurship• Leadership and team culture• Orangetheory Fitness business operations• Transitioning from athletics into business• Family entrepreneurship• Phoenix, Arizona franchise growth• Community impact through fitness• Coach-led fitness models• Franchise systems and scalability Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

Dr. Kathy Gosser interviews Robin Gagnon, Co-Founder and CEO of We Sell Restaurants, on what drives successful franchise restaurant sales and the trends shaping the resale market. Robin shares her path from broadcasting to entrepreneurship, later earning her MBA and building a national restaurant brokerage with her husband, Eric. Under her leadership, the company has expanded nationwide and earned recognition on the INC 5000 and Franchise Business Review rankings. They discuss how niche focus, proprietary technology, and AI tools differentiate their model, and why franchise resales appeal to buyers seeking proven systems and faster entry. Robin also outlines common exit mistakes emphasizing the importance of planning 2–4 years in advance. The conversation includes the impact of retiring owners on the market. Robin also reflects on her leadership and industry involvement through the International Franchise Association. Her advice to emerging leaders is direct: raise your hand earlier and take action before you feel fully ready. Episode Highlights: ·     Franchise restaurant resales attract buyers seeking proven systems, existing revenue, and faster entry compared to starting from scratch·     Specialized focus, proprietary data, and technology (including AI and the BOS platform) create a competitive advantage in restaurant brokerage·     Many owners delay exit planning, reducing value and limiting options at the time of sale·     Preparing 2–4 years in advance leads to stronger outcomes and smoother transactions·     Industry shifts, including a wave of retiring owners, are increasing resale opportunities while reinforcing the need for proactive leadership and decision-making Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

Artificial intelligence is reshaping franchising by turning data into real-time insights that improve performance and strengthen relationships. In this episode of FranchiseU!, Dr. Kathy Gosser speaks with Mike Skitzki, COO of Goldfish Swim School, and Gary Liskovich, CEO of Harmonize, about how AI is transforming franchise coaching. They discuss how systems are moving beyond dashboards to analyze both structured data and call notes, allowing franchise business coaches to focus less on spreadsheets and more on supporting franchisees. The conversation highlights how AI uncovers patterns across locations, improves conversion and retention, and enhances collaboration without replacing the human element central to franchising. Mike Skitzki is a franchise operator known for scaling multi-unit systems through disciplined execution and strong unit economics. As COO, he oversees operations, technology, and performance across 200+ locations and more than 200,000 weekly lessons. His background includes leadership roles with Franworth, TITLE Boxing Club, and Belfor Franchise Group. Gary Liskovich, an engineering graduate of Rensselaer Polytechnic Institute, previously worked at Deloitte and Evolution IQ, where he built AI-driven solutions. He co-founded Harmonize to help franchise systems unlock unstructured data, reduce administrative burden, and enable more effective, human-centered decision-making. Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

In this episode of FranchiseU!, Dr. Kathy Gosser sits down with Dr. Arif Nazir, a nationally recognized geriatrician and physician executive, as he prepares to open Louisville’s first Paris Baguette. His career has focused on improving quality of life for older adults through person-centered care models that strengthen teams, reduce hospitalizations, and preserve dignity and independence. Dr. Nazir shares why franchising provided the structure and support he needed to expand his impact beyond healthcare, and how his experience in geriatrics (centered on trust, listening, and community) translates directly into hospitality and business leadership. The conversation explores: Why franchising (not independent ownership) was the right path How customer trust applies across healthcare and food service What drew him to the Paris Baguette concept and global brand How he evaluated Louisville’s market demand through direct community input The operational and emotional realities of launching a new venture His approach to building a people-first culture for employees and customers  Believing innovation happens at the intersection of disciplines, Dr. Nazir is applying his healthcare lens to create more than a bakery. His vision is a culturally vibrant gathering space where exceptional food, human connection, and meaningful employment create lasting value for the community. With plans for multiple locations, this episode offers a detailed look at the mindset, preparation, and purpose behind a transition into franchise ownership. Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

In this episode of FranchiseU!, Dr. Kathy Gosser speaks with Josh Patrick, Senior Vice President of Franchise Development at KidStrong, the youth fitness brand recently ranked #1 in youth fitness franchising after a year of record attendance and franchise growth. Josh shares how a chance meeting at Starbucks while studying for the CPA exam launched his career in franchising, beginning with Altitude Trampoline Park and later leading to roles in franchise development and real estate strategy before joining KidStrong in 2022. The conversation explores how KidStrong is scaling nationally through disciplined franchise development, strong unit economics, and a mission centered on helping kids “win at life” through brain, character, and physical development. With 177 locations open, 40 added last year, and 50+ expected this year, Josh explains how the brand focuses on the right franchise partners, the right locations, and strong operational systems to drive sustainable growth. Key Highlights Include:Josh Patrick’s unexpected path from accounting into franchise developmentLessons learned scaling early franchise brands like Altitude Trampoline ParkHow KidStrong builds confidence in kids through brain, character, and physical trainingWhy grit is a key trait KidStrong looks for in franchise partnersThe importance of strong coaches and engaging class environmentsHow disciplined franchise development drives sustainable growthWhat KidStrong learned expanding into dense urban markets like ManhattanWhy pairing the right franchisee, location, and investment structure matters most in franchising  Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business. 

In this episode of FranchiseU!, join your host, Dr. Kathy Gosser, as she interviews Richie Huffman, founder and CEO of Celebree School, about the deliberate path from a single preschool in 1994 to a nationally expanding franchise system. After building the company to 26 corporate locations, Richie began franchising in 2019, formalizing the systems, standards, and culture that had fueled decades of steady growth. Today, with new franchise agreements, expansion into additional states, and recognition on Entrepreneur’s Franchise 500, Celebree’s growth reflects both demand and disciplined execution. Central to that expansion is a commitment to consistency. Celebree supports franchisees through clearly defined owner competencies, strengthened operating standards, required first-year accounting guidance, and a real estate fund designed to acquire and lease properties to operators. These structures reduce risk while preserving brand integrity. Richie’s leadership philosophy centers on “growing people big and small.” That includes mapped career paths for educators, hiring based on nine core competencies, rigorous market analysis, and responsiveness to trends such as universal pre-K funding. Through the Huffman Family Foundation and partnerships with organizations like Ronald McDonald House and children’s hospitals, Celebree extends its mission beyond the classroom. As President and CEO, Richie remains closely engaged with franchisees, shaping a culture defined by accountability, service, and long-term vision. Key Highlights Include: Mission-Driven GrowthFrom First School to RebrandRoles of Founders While ScalingStudent, Teacher, Parent DevelopmentFranchisee Selection and CultureFranchise Real Estate FundFranchise Legacy Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

In this episode of FranchiseU!, join your host, Dr. Kathy Gosser, for a candid conversation with Jon Utterback, an Indiana educator, coach, and multi-brand franchise owner who has built a second career in entrepreneurship while spending more than 30 years teaching high school social studies and coaching football, wrestling, and golf. Based in Plainfield, Jon co-owns and operates Mosquito Joe, The Brothers That Just Do Gutters, and a Christmas lighting business, translating the leadership lessons of the classroom and the field into scalable service companies. In this episode, Jon reflects on his transition from public school teacher to franchise operator, the realities of growing multiple brands at once, and the discipline required to build strong teams and sustain customer loyalty. He discusses the critical role of franchisor support, the need to adapt to shifting market conditions, and the practical systems that make service businesses succeed. A devoted husband and father of two elite-level volleyball players, Jon brings a perspective grounded in resilience, accountability, and long-term growth. The result is an honest, experience driven look at what it takes to lead in education, athletics, and franchising. Key Highlights Include: ·     Jon's Journey into Franchising·     Expanding to Multiple Brands·     Leadership and Team Building·     Business Synergies·     Advice for Aspiring Franchisees Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

In this episode of FranchiseU!, Your host, Dr. Kathy Gosser, sits down with Emily Bergman, a multi-unit franchisee, and area director with Arthur Murray Dance Studios. Emily shares her inspiring journey from starting as a dance instructor at the age of 19 to opening her first studio at 24. She discusses her path to success, which includes breaking sales records, expanding to multiple locations across Central Florida, and recently being appointed area director. Emily provides insights into the unique challenges of running multiple studios, maintaining a motivated team, and the support system within the Arthur Murray franchise. She emphasizes the role of intentionality in building a strong internal culture and the significance of open communication and teamwork. Key Highlights Include: Introduction to Arthur Murray Dance StudiosMeet Emily Bergman: A Journey of EntrepreneurshipOvercoming Challenges and Embracing OpportunitiesThe Business Side of DanceExpanding the Franchise: Multi-Unit GrowthAdvice for Aspiring Franchisees Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

In this episode of FranchiseU!, Your host, Dr. Kathy Gosser, sits down with Carriann Sillman, in house counsel for the Coldwell Banker Real Estate franchise system and Vice President of Legal at Anywhere Real Estate, Inc.. Carriann shares her inspiring, non-traditional journey to legal leadership, balancing family, work, and night school. She discusses the dynamic role of legal strategy in a massive franchise system, emphasizing the importance of judgment, trust, and teamwork. Carriann also delves into the complexities and challenges franchisors face today, the critical balance between supporting franchisees and protecting the brand, and offers valuable advice for aspiring legal leaders and women pursuing non-traditional career paths. Key Highlights Include: Carriann Sillman's Unconventional Path to LawCareer Growth and Legal LeadershipDay-to-Day Work as Chief Legal OfficerLegal Complexities in FranchisingAdvice for Aspiring Franchise Lawyers Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

In this episode of FranchiseU!, Your host, Dr. Kathy Gosser, interviews Ricky Richardson, CEO of Eggs Up Grill, one of the fastest-growing breakfast, brunch, and lunch franchises in the country. Ricky shares his extensive experience in the restaurant industry, including his significant tenure with TGI Fridays, where he served as US President and Global Chief Operating Officer. He discusses his leadership philosophy, the importance of culture and guest experience, and the challenges and rewards of scaling a franchise. Ricky also delves into the unique aspects of Eggs Up Grill, their community-centered culture, and the robust support system they provide to franchisees, many of whom are new to the restaurant business. The conversation highlights Ricky's passion for the industry and his commitment to making each guest experience exceptional. Key Highlights Include: ·     Introduction to Scaling a Breakfast Brand·     Meet Ricky Richardson: Career Highlights·     Ricky’s Key Leadership Experiences·     Lessons from TGI Fridays·     The Breakfast and Brunch Market·     Recognition and Culture at Eggs Up Grill·     Future Vision and Personal Reflections Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

In this episode of FranchiseU!, Dr. Kathy Gosser explores the exceptional journey of Donny Bradley, founder of Lola Beans, a fast-growing coffee brand. Starting from a career in medical device sales, Donny's path took a radical turn after discovering Alaska's iconic coffee shacks. The episode covers his transition to entrepreneurship, the inspiration drawn from Alaskan coffee culture, and the importance of good energy and customer connections in building the brand. Donny also discusses the challenges and surprises of becoming a franchisor, the importance of finding the right franchisees, and the role of his family in making Lola Beans a success.  Key Highlights Include:The Alaskan Inspiration and the Transition from Medical Sales to CoffeeThe Importance of TeamworkThe Coffee Industry's Growth PotentialDetails of a Unique Franchising Journey The Importance of Having the Right TeamCreating a Positive CultureReal Estate and Site SelectionQualities of Ideal FranchiseesPride in Family and Team Interested in Franchising? Lola Beans FranchisingClick below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

In this episode of FranchiseU!, Dr. Kathy Gosser takes a deep dive into the rise of Layne’s Chicken Fingers, one of the fastest-growing brands in the QSR space. Kathy sits down with Garrett Reed, CEO of Layne’s, and Eli Cohen, a rapidly expanding multi-unit franchisee, to explore their journeys, their philosophies, and the culture that makes Layne’s Chicken Fingers stand out. Garrett shares how his roots in College Station and his extensive career in commercial real estate development with Starbucks, Corner Bakery, Dunkin’ Donuts, Radio Shack, and Zale’s prepared him to steward Layne’s into its next era. After co-founding Main & Main Capital Group and developing more than 200 franchise units across 37 states, he purchased the iconic College Station chicken shack in 2016. Since then, he has elevated operations, opened multiple corporate locations across DFW, and set an ambitious goal: 100 Layne’s Chicken Fingers restaurants in the next five years. Garrett also explains the beloved Astro Chicken concept and how it embodies the brand’s values, quality, and guest experience. Eli brings a franchisee’s perspective to the conversation. As Founder and Operator of C5 Restaurants, he leads one of the country’s strongest Fazoli’s platforms and is actively developing Smalls Sliders and Layne’s Chicken Fingers across West Texas. With a background in real estate investment banking at Citigroup, private-sector development at the World Bank, and more than $600 million in real estate acquired through Cohen Rojas Capital Partners, Eli describes his transition into franchising and why Layne’s culture, support, and product made it the perfect fit. Together, Garrett and Eli unpack what makes a successful franchisee, the role culture plays in brand growth, and why Layne’s Chicken Fingers is poised to become a national favorite. Their enthusiasm for the food, the franchise partners, and the future is unmistakable. Topics Covered:·     The Challenges and Learnings of Franchising·     Layne's Unique Brand and Culture·     The Complexity of Space Travel·     Balancing Technical and Laid-Back Approaches·     Franchising as a Growth Strategy·     Qualities of a Successful Franchisee Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

In this episode of FranchiseU!, Dr. Kathy Gosser sits down with Brian Goldstein, President and Owner of Fulenwider Enterprises, to explore one of the most remarkable career journeys in the restaurant industry. Brian started at Taco Bell at just 16½ years old and worked his way up through nearly every leadership position imaginable, ultimately serving as COO of KFC and leading its national operations turnaround. After 32 years in corporate leadership, Brian switched to the franchisee side, where he now is partial owner of Fulenwider Enterprises, which operates nearly 160 Taco Bell and KFC locations across the Southeast. He shares how he built a winning culture rooted in respect, people development, and operational excellence. Brian also breaks down the keys to a high-performing franchise system, the value of strong franchisor relationships, and what it truly takes to grow a thriving multi-unit organization. Listeners will hear Brian’s insights on:Brian's Journey from Taco Bell employee to being a KFC Corporate SuccessBalancing Family and BusinessThe ‘Best On Block’ PhilosophyWhat Makes a Great FranchisorServing on Franchisee BoardsAdvice for Aspiring FranchiseesChallenges of Franchise Ownership Beyond business, Brian shares a look into his life in Belmont, NC, where he enjoys time outdoors with his wife Barbara, their three children, and four grandchildren. From gardening and ATV riding to supporting military families, St. Jude, Boys & Girls Clubs, and hunger relief efforts, Brian’s commitment to service extends far beyond the restaurants he leads. This episode is packed with leadership lessons, heartfelt stories, and practical advice for anyone looking to grow in franchising—or inspire their teams to greatness. Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

 From graphic designer to CEO of a national family of franchise brands, Ryan Parsons has built a career defined by creativity and purpose. As the co-founder of the ‘Brothers That Just Do Gutters’ and now CEO of Evive Brands, Ryan shares how he's leading five franchise systems that help people live and thrive from home care to home improvement. From graphic designer to CEO of a national family of franchise brands, Ryan Parsons has built a career fueled by creativity, purpose, and grit. As the co-founder of The Brothers That Just Do Gutters and current CEO of Evive Brands, Ryan leads five franchise systems that help people live better — from home care to home improvement.In this episode of FranchiseU!, Dr. Kathy Gosser talks with Ryan about his incredible journey from a small family business to leading a thriving group of franchise brands with more than 1,000 territories across the country. Together, they discuss how Ryan and his brother turned a local gutter company into a trusted national brand — and how that same passion now drives his leadership at Evive Brands. Ryan opens up about building companies with heart, staying true to your purpose, and leading through transparency. He also shares insights on the power of strong branding, franchise growth, and adapting to new technology like AI. Plus, he explains why understanding unit economics and culture is key when expanding from one franchise brand to many. Ryan Parsons’ story is one of perseverance, vision, and continuous learning — and a great reminder that with purpose and persistence, creativity can grow into something truly life-changing. What You’ll Learn in This Episode:·     Ryan Parsons' Amazing Franchising Journey·     Challenges and Growth in Franchising·     Franchise Royalty and Territory Management·     Transparency in Franchise Operations·     Growth Strategies·     Qualities of Successful Franchisees·     Implementing AI in Business·     Parsons’ Proudest Achievements and Business Advice Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

What does it take to build more than 160 McAlister’s Deli restaurants, lead nearly 8,000 employees, and still live by the motto “Have fun. No regrets.”? In this episode of FranchiseU!, host Dr. Kathy Gosser interviews David Blackburn, founder, former CEO, and current chairman of Southern Rock Restaurants, the largest McAlister’s Deli franchisee in the United States. From his humble start at Bonanza to leading one of America’s top restaurant franchise groups, David shares an inspiring story of growth, leadership, and purpose. With over 45 years of restaurant industry experience, David’s career has taken him from busboy to executive leadership, including serving as vice president of operations and business development for O’Charley’s Restaurants during its peak years. In 2006, he made the leap into restaurant entrepreneurship, launching Southern Rock Restaurants and expanding it into a multi-state powerhouse with 164 locations across 13 states. Along the way, he also owned upscale steak and Italian restaurants, proving his ability to succeed across diverse dining concepts. In this episode, David reveals his franchise leadership strategies, lessons in multi-unit operations, and the guiding principles that fuel sustainable success. He discusses the role of family involvement, the impact of trusted partners like Compel4 Accounting, and why he believes business should be as fun as it is meaningful. Now leading a growing multi-brand restaurant platform pursuing new acquisitions, David reflects on what it means to lead with purpose, grow with vision, and live with no regrets. This episode of FranchiseU! is a must-listen for anyone passionate about franchise growth, restaurant leadership, and entrepreneurial inspiration. Topics discussed include:·     David Blackburn's Career Journey·     Leadership Lessons from O'Charley's·     The meaning of ‘Have Fun, No Regrets’·     Family and Business at Southern Rock·     Managing Multi-Unit Operations·     Multi-Unit Operations Management Tips·     Effective Communication and Daily Routines·     Franchise Advisory Council Insights Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

From winning a Super Bowl with the Raiders to building one of the largest Auntie Anne’s franchise groups in the country, Ed Muransky has lived two extraordinary careers.In this episode of FranchiseU!, host Dr. Kathy Gosser sits down with Ed Muransky, founder and CEO of the Muransky Companies, to discuss how lessons from the NFL shaped his approach to business and leadership. He shares how he grew his franchise portfolio—including Auntie Anne’s, Cinnabon, and Jamba Juice—while emphasizing the power of mentoring, relationships, and perseverance. Muransky also reflects on family involvement in business, his management philosophy, and the creative strategies behind initiatives like Auntie Anne’s pretzel trucks.What You’ll Learn in This Episode:·      Life lessons from NFL stardom·      Challenges and triumphs in franchising·      Leadership, employee perks, and management philosophy·      Family involvement in business success·      Innovative marketing strategies, like the Pretzel Truck·      The power of relationships in franchising·      Practical advice for aspiring franchisees Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

What do combat missions, data analytics, and warm cookies fresh from the oven all have in common? That is all part of my guest's incredible journey. Today I am joined by Nicholas Jewel, who is a decorated veteran-turned-entrepreneur, and now a multi-unit franchisee of Crumbl Cookies. While earning two Bronze stars as a combat controller in the Air National Guard, Nicholas led with courage, innovation, and resilience. Now he is channeling those skills into one of the fastest growing brands in franchising. You will hear how he made the leap from the military to franchising and what it takes to grow multiple units. You will also hear his advice for anyone dreaming of entrepreneurship, please take a listen.Nicholas Jewell is a multi-unit Crumbl Cookies franchisee in the Louisville Metro area. Nicholas’s path to franchising is anything but ordinary, spanning military service, entrepreneurship, logistics, and now cookie domination. He served 11 years as a combat controller in the Air National Guard, earning two Bronze Stars before shifting his focus to business. He founded a logistics company during the pandemic, completed a Master of Science in Business Analytics at the University of Louisville, and was recognized as a Louisville Business First 40 Under 40 honoree. Today, he is preparing to open his third Crumbl Cookies location, with plans for more growth on the horizon. What You’ll Learn In This Episode:Why franchising is not truly “passive income”—and the reality behind scaling a brand.How Nicholas's military background shaped his approach to teamwork, resilience, and leadership.The unique appeal of Crumbl Cookies’ open kitchen, rotating menu, and tech-driven customer experience.Advice for veterans considering franchising or entrepreneurship.Nicholas’s “3 C’s of Leadership”: Being Clear, Consistent, and Caring.The balance between corporate systems and local community engagement in franchising. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

You know what's great about franchising? It is that almost any concept can be franchised. And there's one I hadn't thought about. That is in the world of beauty, determining what colors look best on you. It's something that maybe those of us knew in the 80s and 90s, but House of Colour USA really knows what they're doing today. And I had the opportunity to visit House of Colour in this podcast with Ally Van Iten who is the CEO. She walks us through the franchise, the possibilities, what they do for people, and really what a wonderful opportunity it is. Please take a listen. In this episode of FranchiseU!, host Dr. Kathy Gosser sits down with Ally Van Iten, CEO of House of Colour USA, to explore how a personal color analysis business from the 80s has grown into a thriving global franchise with over 400 stylists. Allie shares her inspiring journey from stay-at-home mom to franchisee, and ultimately to CEO, highlighting the flexibility and empowerment franchising made possible in her life. Together, Kathy and Ally unpack: ·       The emotional impact of House of Colour USA’s services—helping clients rediscover confidence and self-expression.·       How Ally transitioned from running six franchises to leading a fast-growing international brand.·       Why passion and people skills matter more than a beauty background for franchisees.·       How House of Colour trains, supports, and equips entrepreneurs for success.·       The role AI might play in the future of personal styling—and why human connection will always set House of Color apart. Whether you’re curious about franchising opportunities, fascinated by the science of color, or just love hearing a story of resilience and reinvention, this conversation is packed with inspiration and practical takeaways. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

In this episode of FranchiseU!, host Dr. Kathy Gosser speaks with Shelly Berkowitz, the esteemed founder of BrightStar Care. Berkowitz shares her inspiring journey from her early days working in corporate jobs to founding BrightStar, a premier medical and non-medical home healthcare and medical staffing service franchise. She recounts the challenges and successes she faced while growing BrightStar into a nationally recognized brand, her strategic decision to franchise, and her recent transition to starting a new venture called Founder to Founder. This venture aims to support and empower other founders in scaling their businesses. Berkowitz offers deep insights into her decision-making processes, the importance of resilience, and how the COVID-19 pandemic influenced her decision to sell BrightStar. The episode is a testament to Berkowitz's passion for franchising and her commitment to supporting other entrepreneurs. Shelly Berkowitz is the founder and CEO of Founder 2 Founder, offering objective, founder-aligned guidance from someone who’s been there. She is also the founder of BrightStar Care and the Executive Chairwoman of BrightStar Holdings Parent, LLC, the parent company of BrightStar Care and BrightStar Care Homes. Founder 2 Founder offers personalized, objective guidance to help founders with businesses that will be above $10million in EBITDA within 24 months scale or sell their company with confidence. Shelly Berkowitz’s journey as a founder began in 2002 with BrightStar Care, a national home healthcare and medical staffing company dedicated to delivering compassionate, high-quality care to families across the country. What began as a personal mission grew into a franchise system with more than 400 locations, employing over 20,000 professionals and generating $750 million in system-wide revenue. After more than 20 years as CEO, Berkowitz made the decision to transition from an active operational CEO role to a strategic Chairperson role, selling a majority stake in BrightStar to Peak Rock Capital while remaining a material shareholder and active board member. Today, Berkowitz is dedicated to helping other founders prepare for and navigate the complexities of scaling, selling, and stewarding their business legacies. Having lived the founder journey from start-up to successful exit, She brings a rare combination of operational insight and emotional understanding to one of the most personal and high-stakes decisions a founder can make. Berkowitz is also a mom of two, published author, keynote speaker and longtime advocate for women in business, home healthcare innovation and franchising excellence.

I have an opportunity, in my line of work, to talk to a lot of franchisees and a lot of franchisors. It's always enlightening, but it's very rare to be able to talk to someone who has been a franchisee of multiple brands and continues to give back even now with consulting. So join me in this episode of FranchiseU! when I talk with Ron Taylor. Ron has been a very successful franchisee of Edible Brands, and now is a franchisee of Nothing Bundt Cakes and SweatHouz and has his own consulting business. He has some wonderful insights to share with us.Taylor is the founder of Franchise Authentic, a brand rooted in real-world franchise experience and proven results. With a background as a top-performing franchisee and operator, he helps align aspiring entrepreneurs with the right franchise brand.Topics discussed include:Introduction and Guest OverviewRon Taylor's Franchise Journey BeginsScaling Edible ArrangementsThe SweatHouz ExperienceInsights on FranchisingEvaluating FranchisorsAdvice for Multi-Brand and Multi-Unit OwnersMisconceptions About FranchisingThe Importance of Creativity and Following RulesAdvice for Aspiring FranchiseesDon’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

So many of us have heard about Magnolia Bakery. It's been famous from TV shows like Sex in the City; and Only Murders in the Building. They have delicious cupcakes and banana pudding, just all the wonderful things. But what's really exciting is… Magnolia Bakery has just announced that they are going to start franchising here in the US and there are so many opportunities available.In this episode of FranchiseU!, host Dr. Kathy Gosser welcomes Bobbie Lloyd and Jason Mattes from Magnolia Bakery as they walk us through the Magnolia Bakery story and where they're headed.Topics discussed include:Bobbie Lloyd's Culinary JourneyJason Mattes' Franchise Development StoryMagnolia Bakery's Global ExpansionThe Hub and Spoke Model: Flagship and No-Bake StoresQualities of a Successful FranchiseeTraining and Support for FranchiseesChoosing Franchise Locations and PartnersAdvice for Aspiring FranchiseesDon’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

The International Franchise Association does so much to protect, enhance, and support the franchise model. It's really pretty incredible the amount of work they do, but sometimes people don't know exactly what do they do. So join me in this episode of FranchiseU! where I have the privilege of sitting down with Matt Hower, the CEO of the IFA and Jennifer branding the COO of the IFA, or they talk about not only their journeys to franchising, but all the things that the IFA offers and has done to ensure this model stays alive and helps millions of people who work with and thrive within it. In this episode of FranchiseU!, host Dr. Kathy Gosser sits down with Matt Haller, the CEO, and Jennifer Brandeen, the COO, of the International Franchise Association (IFA). They discuss the extensive efforts of the IFA in protecting, enhancing, and promoting the franchise model. Topics discussed include:·     Introduction to the IFA·     Matt Haller's Journey to the IFA·     Jennifer Brandeen's Path to Franchising·     Mission and Role of the IFA·     Misconceptions About Franchising·     Franchising's Economic Impact·     IFA Events and Education·     Franchise Update Media Acquisition·     Educational Initiatives and Digital Ecosystem·     Franchise Ascension Initiative·     Future of Franchising Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

Agape Capitalism. What is that and why would I be talking about that on a franchising podcast? Well join me in this episode of FranchiseU! as I talk with Jane Abell and Tony Capuano of Donatos Pizza. Jane is the chairwoman of the board, and Tony is her son, who is also the Senior Vice President of Franchise Operations and Training. They take us along the journey of Donatos when it was created by her father who started in 1963. They sold to McDonald's and then bought it back from McDonald's. They also talk about how they have woven the whole theory of combining love and capitalism into a very successful enterprise. Topics discussed include:·     Meet Jane Abell and Tony Capuano·     Jane Abell's Journey with Donatos·     Tony Capuano's Career Path·     The Donatos Story: From Creation to McDonald's to Independence·     Donatos Current Growth and Future Plans·     Agape Capitalism: Leading with Love·     Navigating Family Business Challenges·     The Rewards of Family Business Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupodReach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business. 

One thing that almost all of us have in common is the desire to live a healthy, long life. There is now a franchise to help with proactively taking control of your health. Join me in this episode of FranchiseU! as I talk with Scott Svilich, the COO of Next Health. The only large scale franchise providing medically backed healthcare services with a proactive approach to prioritizing health and fitness. Topics discussed include:·     Meet Scott Svilich: From Trainer to COO·     Scott's Journey in the Fitness Industry·     Transition to Exponential Fitness·     Innovative Services at Next Health·     Membership Model and Franchising·     Franchising Strategy and Growth·     Financials and Profit Margins·     Ideal Franchise Partners Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupodReach out directly to Dr. Kathy Gosser via LinkedIn.This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

Dr. Kathy Gosser interviews Amy Leclerc, co-founder of Sit Still Kids Salon franchise. The discussion covers Leclerc’s journey from advertising to leading a kids' hair salon franchise. Highlights Include:Tips from a successful professional pathBenefits of intuition and risk-takingSage advice for potential franchiseesA case study in growth and expansion plansQualities of an ideal franchiseeMarketing strategies for franchiseesDon’t miss out on all things FranchiseU!:Website:FranchiseU!Instagram:@franchiseu_podcastFacebook:@FranchiseU PodcastTwitter:@franchiseupodTikTok:@franchiseupodReachout directly to Dr.Kathy Gosser via LinkedIn.Thisepisode proudly brought to you by the Centerfor Global Franchise Excellence at the University of Louisville College of Business.

Dr. Kathy Gosser interviews James Hilovsky, a dedicated franchise broker and the CEO of FranDream. Hilovsky shares his journey from spending 25 years at Del Taco to transitioning to franchise brokering. Highlights Include:Hilovsky's Early Career at Del TacoPiology Pizza and Franchise OperationsDifferences Between Corporate and Franchise SidesEvaluating Franchise Opportunities and Client ProfilesExploring Franchise OpportunitiesNegotiating Franchise TermsSuccess Stories in FranchisingDon’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupodReach out directly to Dr. Kathy Gosser via LinkedIn.This episode proudly brought to you by the Center for Global Franchise Excellence at the University of Louisville College of Business.

You should learn something new every day. Those words come from a new Potbelly franchisee, Hampden Keil, who started a multi-unit franchise with his father, Bryant Keil, the founder of Potbelly. Join me in this episode of FranchiseU! as we hear Hampden talk about his experience and how he and his dad are creating a Potbelly dynasty, starting with 13 restaurants with plans to add 15 more. In this episode of FranchiseU!, I interview Hampden Keil, COO of the Keil Group, LLC, to discuss his journey into the restaurant industry and his experience in building a Potbelly Sandwich Works multi-unit franchise business alongside, Bryant Keil, his father. Keil talks about his background in journalism, his extensive experience in the restaurant industry, and the valuable lessons he learned working at Lettuce Entertain You Enterprises. The conversation delves into the Keil Group's ambitious plans to expand their footprint by adding new Potbelly units to their existing 13, the importance of operational systems, and the evolving dynamics of family-run businesses. Keil also offers insights into the challenges of hiring and training staff, the significance of having a strong support system, and the advantages of being a Potbelly franchisee. Topics discussed include: 1. Keil’s Early Career & EducationA.   Experiences as a JournalistB.   Experiences at Lettuce Entertain YouC.  Experiences at Joe's BreweryD.  Experiences at the Keil Group 2. The Potbelly Brand & LegacyA.   Founding and Evolution of PotbellyB.   Unique Franchising Model and OperationsC.  Benefits of Checklists and Operational StandardsD.  Advantages of becoming a Potbelly Franchisee 3. Working with FamilyA.   Definite division of roles: Hampden handles operations; Bryant focuses ongrowth and development.B.  Benefits of complementary working styles (realistic vs. creative).C.  Benefits of daily catch-up calls that blend business and personalconversation. 4. Advantages of Becoming a FranchiseeA.   Quality product and brand identity.B.   Strong corporate support and operational guidance.C.  Opportunity for personal and professional support. 5. Advice for Aspiring Franchisees and StudentsA.   Be prepared for the shift from floor operations to oversight.B.   Confidence grows with experience.C.  Constant learning and listening to experienced team members are key. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupodReach out directly to Dr. Kathy Gosser via LinkedIn.This episode proudly brought to you by the Center for Global Franchise Excellence at the University of Louisville College of Business.

I'm not the techiest person around. And so when I was approached to talk to a couple of folks about geofencing, I thought, geo what? So I had to take a look, find out what it was, but then it fascinated me, and it is a way for a small franchise to really maximize their foot traffic. So in this episode of FranchiseU!, I talk with Ernesto Cullari and Barbara Wardell, who've come up with an incredible concept. In this episode of FranchiseU!, I ask Ernesto and Barbara to share their initial curiosity and subsequent fascination with geofencing. They discuss how this technology can help small franchises increase their foot traffic and more. This conversation has some very innovative uses of the geofencing concept. Topics discussed include:1. Understanding Geofencing2. Benefits of Geofencing include:Increased Foot TrafficTargeted MarketingEnhanced Customer Engagement3. How to embrace Geofencing4. Learn more at the Cullari and Wardell Ad Agency WebsiteErnesto Cullari is a multifaceted creative professional writer, commercial photographer, director, and Co-founder and CMO; renowned for pioneering GPS-based, location-based advertising. With expertise in content creation, digital advertising, and marketing strategy, he has worked with a wide range of high-profile brands and personalities. He was a regular on-air contributor and producer for The Financial Quarterback™ and has an extensive background in the music industry, having led artist development for Grammy-winning KNS Productions. A published songwriter and columnist, Cullari’s writing has appeared on Fox News and in triCityNews. In 2012, he ran for U.S. Congress as a GOP candidate in Monmouth County. Follow Ernesto Cullari on LinkedIn Barbara Wardell is a seasoned marketing and ad professional who left behind a very successful career in the specialty medicine world to become a disruptor on behalf of small businesses. She has a focused and competitive mindset she uses to guide, Cullari & Wardell, a geofencing ad agency. Wardell focuses on what makes her clients strong and their competition weak. She then uses GPS location data to match would-be customers to her client’s strengths, thereby best positioning her clients for success. The measurable results in terms of increased foot traffic and online conversations are game-changing. Beyond her professional pursuits, Wardell is a proud mother of two outstanding young men, balancing her role as a dedicated businesswoman with a passion for enjoying life to the fullest and spending quality time with family and friends. Follow Barbara Wardell on Instagram.Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupodReach out directly to Dr. Kathy Gosser via LinkedIn.This episode proudly brought to you by the Center for Global Franchise Excellence at the University of Louisville College of Business.

In this episode of FranchiseU!, Dr. Kathy Gosser and Dr. Isabel Botero joined by Bonny and Marcus Shelton, who share their incredible journey as multi-generational KFC franchisees. The Sheltons recount the inspiring history of Bacon Enterprises, Inc., starting with Bonnie's father in the 1960s, through their significant contributions to the KFC community, and culminating in the successful exit from their family business. They discuss the keys to their success, including family unity, clear communication, and strong ethical values. The Sheltons also share their strategies for managing a family-owned business, the importance of transparent operating agreements, and their comprehensive approach to ensuring the well-being of their employees during the sale. This episode provides valuable insights into maintaining family harmony while achieving business success.Time Topic00:00 Introduction and Co-Host Welcome00:20 Meet the Shelton Family: Multi-Generational KFC Franchisees01:27 Bonnie's Story: The Early Days of Bacon Enterprises04:10 A Family Business: Challenges and Triumphs07:14 Marcus's Journey: From Childhood Memories to Business Leader12:10 The Next Generation: Roles of the Shelton Daughters15:27 Growth and Leadership: Expanding the Franchise18:25 Working Together: Family Dynamics in Business22:46 Balancing Family and Business23:12 Leadership and Conflict Resolution27:35 Values and Principles in Family Business28:34 Decision to Sell the Business31:20 Navigating the Sale Process37:36 Celebrating and Reflecting on Success40:03 Advice for Family Businesses42:58 Final Thoughts and Gratitude

In this episode of FranchiseU!, Dr. Kathy Gosser speaks with Jamie Krasnov, CEO of Apex Leadership Company, about his journey from finance to philanthropy-driven entrepreneurship. Krasnov discusses his background in private equity, his passion for franchising, and the innovative fundraising solutions provided by Apex Leadership. Apex conducts fun runs and other events at schools to raise funds significantly while teaching leadership, fitness, and wellness. Krasnov explains the franchise model, emphasizing its low entry cost and the support provided to franchisees. Apex aims to serve thousands of schools, driven by a mission to build future leaders and support underprivileged communities. Jamie Krasnov is a dedicated business leader who currently holds the position of CEO at Apex Leadership Company. In this role, Krasnov has been instrumental in steering the company's strategy and execution to increase value to the Apex franchisees and Apex schools across the nation. His determination to elevate the company’s led to the brand seeing an outstanding 200% revenue increase since he took stepped into the role as CEO in 2021. Before his tenure at Apex, Krasnov founded Heritage Operating Partners, a private equity firm supported by other operators concentrated on fast-growing franchisors. Prior to Heritage, Krasnov served in various investing roles across private equity, public equity, and investment banking for a decade. He graduated with honors from the University of Texas. Krasnov resides in Houston, Texas, where he enjoys spending time with family and his two dogs.

In this episode of FranchiseU!, Dr. Kathy Gosser has a speaks with Erika Wasser,co-founder and CEO of Prospr, a groundbreaking app designed to streamline communication, shift management, and culture building in multi-unit operations. They delve into the challenges of effective communication within franchises, especially with hourly team members. Wasser shares her journey from TV hosting to entrepreneurial ventures, highlighting the creation of Prospr. The discussion covers the app's features, such as scheduling, accountability measures, and an engaging bulletin system, emphasizing its significant ROI and impact on employee retention. Wasser also touches on the importance of adapting communication methods to modern needs and her vision for the future of Prospr.Time Topic00:00 Introduction and Episode Teaser01:23 Meet Erica Wasser: Entrepreneurial Journey06:00 The Birth of Prosper at Work07:16 How Prosper at Work Enhances Communication10:33 Innovative Features of Prosper at Work12:42 Building a Positive Work Culture15:47 Adapting to Modern Learning Styles16:44 Challenges in Workforce Engagement17:49 Customizing Prosper for Brands18:22 Franchisor vs Franchisee Engagement19:02 Addressing Franchisee Pain Points22:04 The Importance of Communication and Culture27:37 Future Innovations for Prosper28:58 Reflections and Closing Thoughts

In this episode of FranchiseU!, Dr. Kathy Gosser speaks with Michael Seaman,co-founder and CEO of Swipesum, a comprehensive payment processing and merchant services consultancy delivering innovative auditing solutions to businesses nationwide. Seaman founded Swipesum in 2016 with his brother, Stephen, to serve as Chief Payments Officer for businesses nationwide, combining industry knowledge, AI and proprietary software to create a transparent payments strategy that optimizes payment processing fees. The company has been recognized by the Inc. 5000 as one of the fastest-growing privately held companies in the U.S. and by Entrepreneur as a 2024 Top Franchise Supplier. Before starting Swipesum, Seaman worked at Worldpay after graduating from Samford University where he earned a place in their Athletics Hall of Fame as a pole vaulter. In the episode Seaman shares his early entrepreneurial experiences, including an Etsy business and niche products, and how his upbringing influenced his career. Seaman explains Swipesum's unique approach in helping businesses, particularly franchises, with merchant services and payment solutions. He delves into the company's use of AI to optimize services, their transparent pricing structures, and how they've earned top franchise supplier ratings. He also highlights the importance of human touch in customer service despite AI advancements. Seaman discusses his journey from college entrepreneur to heading a technology company specializing in payment processing solutions. The episode concludes with a look at the future of Swipesum and reflections on Michael’s professional journey and insights into the franchise industry.

In this episode of FranchiseU!, Dr. Kathy Gosser speaks withWill Cantrell, a seasoned employment and franchise attorney, regarding the intricacies of franchise law. Cantrell, Founding Partner of Cantrell Schuette, P.A. is a nationally recognized leading attorney in handling complex disputes, litigation, and trials. Apart from his background in general commercial litigation, he specializes the areas of employment law, partnership and shareholder law, and franchisee/dealership law. Cantrell is a graduate of FSU College of Law (J.D., magna cum laude, 2008), where he was selected for the Order of the Coif, graduating in the top five percent of his law class. He also received a master’s degree in international economics from FSU (M.A., cum laude, 2005) After law school, Cantrell obtained a coveted judicial clerkship with the Honorable Hugh Lawson, United States District Court Judge for the Middle District of Georgia. Gosser and Cantrell discuss due diligence for potential franchisees, emphasizing the importance of consulting existing franchisees and being cautious of sales pitches. He highlights key elements of the Franchise Disclosure Document (FDD) to review, including financial disclosures and the experience of those running the franchise. Additionally, Cantrell touches on the implications of joint employer rule changes by the NLRB and how proposed alterations could affect the franchise model. He advises new franchisees on negotiating franchise agreements and underscores the need for legal support when entering a franchise agreement. Cantrell also reflects on his career, expressing pride in building a successful law firm specializing in employment and franchise law. 

In this episode of FranchiseU!, Dr. Kathy Gosser and Co-Host with Dr. Isabel Botero speaks with Aaron Engler, President of Border Foods, a large family-owned Taco Bell franchisee, and Mollie Sommer, Community Engagement and Outreach Specialist. Engler and Sommer share their backgrounds, professional journeys, and the roles they have undertaken in the family business which operates over 250 Taco Bell restaurants with 7,000 employees. Sommer details her transition from various positions in Chicago to a year-long stint at a Taco Bell restaurant, eventually moving into community engagement. Engler discusses his expansive journey from failing out of college twice to taking on multiple roles within Border Foods to eventually leading it for nearly 20 years. They explore the entrepreneurial spirit, governance, and family dynamics that define Border Foods. The discussion highlights key values like family, teamwork, and accountability, and emphasizes the importance of communication in family businesses. They also discuss initiatives such as a unique two-story drive-thru Taco Bell named 'Defy' and their generous community outreach efforts.

In this episode of FranchiseU!, Dr. Kathy Gosser speaks with Kenny Rose the Founder and CEO of FranShares. After Rose shares his experience on the TV game show, The Price Is Right, Gosser and Rose discuss how franchises represent amazing investment opportunities and uniquely benefit investors, operators, and local communities. FranShares is an innovative investment platform democratizing access to franchise ownership. With over a decade of experience in finance and franchising, Rose has worked with over 600 franchise brands across 100+ industries. As a Certified Franchise Executive (CFE) with the International Franchise Association (IFA), Rose is recognized for his expertise in franchise evaluation and deploying capital to maximize returns and operational efficiency. Rose began his career at Merrill Lynch after earning a degree in Financial Services from San Diego State University. While there, he acquired his FINRA Series 7 and Series 66 licenses and specialized in wealth management for high-net-worth individuals. His passion for entrepreneurship led him to join the world’s largest franchise brokerage, where he guided aspiring franchise owners through the evaluation and acquisition process. He later founded Semfia, a brokerage focused on income-generating, manager-run franchises. Under Rose’s leadership, FranShares bridges the gap between investors and the franchise economy, fostering wealth creation through fractional franchise investments. His insights on franchising have been featured in Forbes, Business Insider, ABC, The Hustle, American Express, and the Amazon-featured book, “More Than Just French Fries.” His work has reached over 300 million people worldwide.

In this episode of FranchiseU!, Kathy speaks with Onyi Odunukwe. The discuss Odunukwe’s unique journey from studying nursing to becoming a successful entrepreneur in the tanning salon industry as CEO of Glo Tanning. Despite initial family disapproval and an industry marred by bad press, Odunukwe’s perseverance led him to build over 100 salons that offer a range of services beyond tanning, including red light therapy. Odunukwe’s emphasizes the importance of technology in running Glow Salons efficiently, the need for franchisees to become or provide committed operators, and his own innovative business model leveraging real estate. Odunukwe also discusses the challenges of staffing and the 'Own Your Future' program, which helps employees become store owners. The episode sheds light on the significance of relationships in franchising and maintaining high standards and low costs for services.

In this episode of FranchiseU!, Kathy discusses the critical role of family-owned businesses in the global economy with Dr. Isabel Botero, an expert in family business and a professor at the University of Louisville. Dr. Botero shares her insights on the unique challenges and opportunities faced by family-owned franchises, emphasizing the importance of early preparation, effective communication, and strategic planning for generational transitions. The conversation covers topics including onboarding the next generation, fostering collaboration among siblings, and the impact of family dynamics on business operations. Dr. Botero also highlights the significance of involving children in the business from a young age and she provides practical advice for current business owners on how to mentor and gradually involve their successors. The episode aims to equip franchise owners with essential strategies to ensure their family business thrives across generations. If you have any questions about Family Business and Franchising, send me an email to [email protected].

In this episode of FranchiseU!, Kathy sits down with Shawn Brady, the HR Director of Harman Management Corporation, the first franchisee of Kentucky Fried Chicken (KFC). Brady shares his 51-year career journey, from starting as a shy 15-year-old to becoming a key figure in the corporation’s human resources and training services. He discusses the deep-rooted culture of the brand, the importance of treating employees well, and how Harman Management has maintained its values over the decades. Brady offers insights into the history of KFC, its unique franchising structure (relevant to Harman Management). He highlights the evolution of the company, its current state, and future aspirations - including its unique partnership practices and recognition programs. Brady also provides advice on understanding franchise partnerships and the importance of knowing contractual obligations. The episode emphasizes the significance of people and culture in achieving long-term success in the franchise business.

In this episode of FranchiseU!, Kathy sits down with Ryan Sawchuk, Founder of ReUp Companies. Sawchuk shares his background, from earning degrees in finance and economics to shifting his career focus from investment banking to sales, and eventually venturing into entrepreneurship. He discusses the inspiration behind starting ReUp in 2022 and franchising it by 2023. Ryan delves into his career experiences at companies like Zora, CrowdStrike, and Tessian as well as his switch to real estate, driven by a desire to address issues in the housing market. He introduces the innovative technology, BASE, that supports Reup's business model, which aims to create win-win situations for buyers and sellers through custom home renovations. The episode also covers the challenges and benefits of franchising, emphasizing the importance of trust, sales training, and local expertise. Ryan Sawchuk’s purpose in life is creating winning situations. ReUp is a PropTech platform that creates winning situations for both buyers and sellers of residential real estate. Before ReUp, Sawchuk led North American Sales at Tessian, a Sequoia backed cyber security company sold to ProofPoint. He was Head of Global Sales Development at CrowdStrike (CRWD) where over 10% of the company reported into his line. He helped facilitate CrowdStrike's growth to the fastest company to reach a billion dollars in revenue at the time. He had his first public exit at Zuora (ZUO) having led Global Campaigns for the company helping harmonize the messaging between Sales and Marketing. Sawchuk received his Master's of Science of Finance from Johns Hopkins and his Bachelor of Arts in Economics at Rollins where he graduated Cum Laude. Sawchuk has a patent pending listed under application number 17989876.

In this episode of FranchiseU!, Kathy sits down with Aicha Bascaro, Founder of American Franchise Academy. Bascaro’s amazing career began when a Domino’s Pizza delivery driver drove by at the exact right time. After many years working in franchising nationally and internationally, she now educates others on how to manage businesses and themselves. Bascaro is a 35+ year veteran in the franchise industry who grew through the ranks of global brands like Domino’s Pizza, Popeyes and Olive Garden. She led a global franchise brand, managed country-wide franchise organizations and even developed her own protype brand. She has worked in domestic and international operations and lived in 14 countries throughout her career supporting International Master Franchisors for legacy brands around the world. Bascaro is the author of the Amazon best-selling books “The Franchise Fix” and “The Multi-Unit Franchise Mastery”. The books are a compilation of the business management best practices of top performing franchisees in the US and around the world as well as her personal experience running small, medium, and large organizations. Bascaro founded the America Franchise Academy, LLC™ in 2016 after realizing the great need that many new and emerging franchise owners had. Her passion now is to protect the American Dream of business ownership through franchising and to provide easy access to the knowledge, tools and resources that are missing in the industry.Bascaro lives in Atlanta, GA with her husband and three children.

In this episode of FranchiseU!, Kathy sits down with Gary Liskovich, Co-Founder & CEO at Harmonyze. Harmonyze is an AI-driven company that aims to enhance franchise operations through the use of cutting-edge technology. With a strong foundation in engineering, Liskovich holds a Bachelor's and Master's degree from Rensselaer Polytechnic Institute. His early career led him through roles at Deloitte and several high-growth startups, where he developed expertise in AI and its application to solve complex problems. Prior to founding Harmonize, Liskovich was a product manager at Evolution IQ, where he worked on AI solutions for the insurance industry, helping to simplify and expedite decision-making in a notoriously complex field. With a passion for innovative technology, he co-founded Harmonize alongside his best friend to make franchise operations more efficient by utilizing AI to process unstructured data and provide actionable insights. Liskovich is dedicated to empowering franchise owners by reducing their administrative burdens, allowing them to focus more on strategic decision-making and building relationships within their networks. His approach emphasizes a human-centric technology that adapts to users' needs, making the franchise system more dynamic and responsive.

In this episode of FranchiseU!, Kathy sits down with Samantha Gorman, Franchisee with Fitness Premier Clubs. Samantha’s personal and professional history offers inspiration and insight for those interested in making money with a franchise while not abandoning personal strengths and aspirations. Samantha Gorman has always believed that it is our birthright to live a healthy, happy and fulfilling life. It has been her purpose to educate and empower clients to transform their health, life and spirit for the better. With a deep love for all things health and wellness related, Gorman was searching for a career that would allow her the opportunity to transform lives using her extensive knowledge of holistic health. Gorman’s journey with Fitness Premier began early at the age of 21 years old when she began her career as a part-time Personal Trainer. This role was the key that unlocked the door to a long-term opportunity to lead others down a healthier path. Through years of hard work and experience, she was able to gain the professional experience in the fitness industry needed to become a Franchisee. Over the course of her 10-year career in the industry, she has been honored to serve many clients on their journey towards better health. She is proud to be a franchisee of a company with a brand that represents more than just a tagline. At Fitness Premier, membership means more and we’re going to help you live a life that you never thought was possible.

In this episode of FranchiseU!, Kathy sits down with Mike Esposito, Founder of Franchise Equity Partners. Listen and learn why franchisees are good investments!

In this episode of FranchiseU!, Kathy sits down with Stephanie Schon, MBA, PMP, CSP, President at The Bar Method. As President of The Bar Method, Stephanie Schon leads operations and growth for the low-impact barre fitness studio chain, with approximately 80 studios in the United States and Canada. The Bar Method was acquired in 2019 by Self-Esteem Brands, which also owns Anytime Fitness, Basecamp Fitness, Waxing the City, and Stronger U. Schon leads the strategy development, builds the capabilities for profitable operations and franchisee support, and grows the brand. Prior to joining SEB, Schon served as Chief Operations Officer at Erbert & Gerbert’s Sandwich Shop. She turned the company’s sales trajectory around in just one year; she helped lead the company through the first eight months of the pandemic, generating comparative sales and keeping stores open at better rates than the industry average. Previously, Schon built an incredible franchise operational wheelhouse and deep business strategy experience at Buffalo Wild Wings, Digineer and IBM.

In this episode of FranchiseU!, Kathy sits down with Heather McLeod, MBA, CFE, Chief Growth Officer at Authority Brands. McLeod oversees the key growth drivers for the premier home service franchisor in North America. She is also a franchisee with Woofie's Pet Sitters, Dog Walkers & Mobile Pet Groomers. This special episode offers you sage wisdom from both a franchisor’s and franchisee’s perspective. Heather McLeod’s focus at Authority Brands is on increasing same-store sales for existing franchisees and expanding the network with new locations across the US and Canada. With a proven track record, McLeod excels as a change agent, revitalizing programs, systems, and processes. She is skilled in building collaborative, high-performing teams and has a strong background in creating scalable marketing systems to support ongoing franchise growth. McLeod holds an MBA in Marketing and a BBA in Entertainment Marketing and Management, and actively contributes to community organizations such as the Boys and Girls Clubs of Metro Baltimore and the Women’s Franchise Network. Her specialties include lead generation, digital marketing strategy, branding, cross-functional team management, and franchisee relationship building.

In this episode of FranchiseU!, Kathy sits down with Alicia Miller, Author of Big Money in Franchising: Scaling Your Enterprise in the Era of Private Equity. The marriage of private equity and franchising may be a mystery to you, but one thing is certain. The influx of Private Equity capital in franchising has accelerated the growth of many franchisors and multi-unit franchisees. Make sure to listen as Miller provides valuable insights into the impact that Private Equity has made on the franchise model. 

In this episode of FranchiseU!, Kathy sits down with Dennis Weese, Chairman of the Board of West Point Optical. During their lively conversation they discuss Weese's career journey (which emphasizes the importance of collaborative relationships between franchisors and franchisees), the support and training provided by Pearl Vision, as well as West Point Optical's infrastructure and plans for growth. Weese offers valuable advice that stresses the significance of collaboration and active listening in the journey towards success.

In this episode of FranchiseU!, Kathy sits down with Del Salinas, Director of Franchise Development at the Caring Senior Service. Kathy and Del discuss the unique principles that make up Caring Senior Service and specifically talk about how they use AI to improve their customer service. Salinas is responsible for expanding the Caring brand into new territories. Salinas was recruited to work with Caring from his previous roles in restaurant and service leadership that spanned over 20 years working with large companies implementing new systems to grow staff and profitability. Salinas stays active with his family of 6 boys with his wife Melissa.

In this episode of FranchiseU!, Kathy sits down with Doug Smith, Senior Vice-President of Franchise Development at BELFOR Franchise Group. In this episode of FranchiseU!, Kathy sits down with Doug Smith, Senior Vice-President of Franchise Development at BELFOR Franchise Group. During the interview Smith stresses the importance of setting realistic expectations and the dedication needed for success. Smith also shares the evolution of BELFOR to their current 14 home service brands. Doug Smith became the SVP of Franchise Development for the BELFOR Franchise Group in July of 2019 after BELFOR Franchise Group acquired Harris Research, Inc. (A family of home-service franchise brands that included Chem-Dry Carpet & Upholstery Cleaning, N-Hance Wood Refinishing and Delta Restoration Services). Smith joined the Harris Research family back in June of 2015, as the Senior Vice President of Franchise Development. In his role, he managed a team that was directly responsible for all Franchise Development, including the territory expansion of existing franchisees. In his role, he was also responsible for all lead generation, associated marketing and brand awareness. Smith came to HRI most recently from the Affinion Group, where he was Senior Vice President of Business Development in their Financial Services division. Smith is a graduate of Rochester Institute of Technology, (R.I.T.), in their Hospitality Management program. He started his career with Perk Development Corporation, who at the time was the largest franchisee of Perkins Family Restaurants, as well as both Chilis and Bobby Rubinos locations throughout New York and Pennsylvania. He and his wife got tired of the long winters and relocated to Atlanta, GA where he went to work for The Cheesecake Factory Corporation. After successfully managing their highest performing location, he then left to become a District Sales Manager for Edward Don and Company, working closely with several corporate, independent and franchise restaurant operations throughout the Southeast. Smith resides in Brentwood, TN, with his wife Michele, their two children, and their two mischievous dogs. Doug can usually be found coaching on the baseball fields or camping with the Scouts as an assistant Scout Leader.

In this episode of FranchiseU!, Kathy sits down with Randy Shacka, President of Two Men and a Truck. Shacka shares the companies history from a one-location small business, to being a franchisor, to being acquired by an internationally-known company. Shacka specifically discusses Two Men and a Truck’s corporate values which has remained the same through all stages of their development.