Grow, Scale, Master

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan look at what it takes to create the life you want. They discuss the cycle of completion, defining what you can immediately say yes to, leveraging the strengths in yourself and others, and taking your next best steps in moments of fog. They talk about finding clarity and then going all in, when to take risks and why you don't always want to play it safe. Josh illustrates why you want be timeless, and they discuss why agent social content tires quickly.

This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan examine the skill of predicting with better market forecasts. They discuss how to read markets using enquiries to inspections, open attendees to second inspections, contract reviews and terms requests, bidders or offers, what interest rates do, and how government policy impacts demand. They continue with understanding consumer sentiment and jobs/employment data. Josh relates how $20 can change your life at the Amazon search bar, Kon illustrates the power of making moments memorable, and they share why you should stick to your lane and become a pillar of the community.

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan share their insights around negotiation, the skill and the satisfaction. They look at natural language, what's firm and what's flexible, the power of knowing the terms and conditions, and what you want, but then what do you need? They continue with specific performance, why it matters, and how to treat your consumers to make it easy during the sales experience. Josh observes that great leaders see more in you than you see in yourself. Kon illustrates knowing what to remove to lighten the load, and they share their views on staying off the AFR's front page.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at how to take off in your career. They discuss environments for success and the necessity of struggle, the power of culture and seeking the right mentors, and getting the strategy right. They continue with deal volume and the benefits of being in a team, committing to their career, and falling in love with the process. Josh illustrates that you can have anything you want in life as long as it's your own money, Kon ponders the personal mid-term review, and they share their views on What's the role? Who's the person? And how well are they playing in the role?

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on people, strategy and execution. They look at the importance of having key people you can count on, the role of a winning strategy, and getting good at execution. They examine building towards clarity vs. avoiding confusion, and achieving alignment. Josh illustrates the ability to do what you want when it's your own money, Kon talks about planning for what's ahead so you can execute brilliantly, and they share their views around what you need for success in a leadership role.

This episode of Grow, Scale, Master features Kon Stathopoulos and Josh Phegan on understanding the size of your business, big or small. They look at knowing your business model, being intentional vs. accidental with scaling, playing big when you're small or small when you're big, strengths to leverage and strengths to develop, and the disease of abdication. They discuss getting every mile out of every transaction, going back to basics and elevating standards. Josh tells why you must know your personal values and stick to them, Kon describes creating solutions to problems that aren't apparent, and they examine their views on the power of lists.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan look at the crisis council skillset. They discuss what constitutes a crisis and what to do when it happens, knowing who your go-to's are that form your council, and the options they help you discover. They talk about using the swarm effect for getting results quickly, and the power of having a set of lived values in making the right decisions and solving problems. Josh relates what he's learned from navigating crises, Kon describes the power of vulnerability, and they discuss the influence of simply being kind.

This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan examine three key concepts - amplify, leverage and dominate. They discuss playing to your strengths and building new ones, discovering what will make your business truly great, getting focus and determination, and amplifying what you know works. They continue with leveraging talent and market share success, and dominating by focusing on customers and what you do for them. Josh relates his experience with the value of developing perseverance, Kon shares the compounding effect of marginal increases, and they share their observations of patience with humans vs. impatience with technology.

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan share their insights around sales leadership. They look at what a leader does towards assembling the best players and building a team, reading the market and exploiting opportunities, coaching and mentoring, and managing the sales process. They continue with recognising and exploiting opportunities, building and using data, and working relationships. Kon illustrates the Harada method for goal setting and achievement, and they share their views around the power of simple note-taking.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at how the eight direct reports under the CEO actually determine the success of the business. They discuss the role of the CEO, the areas of control inside of a business and who's filling those roles. They continue with the primary jobs of a leader and the need to have clear strategies for each area of control. Josh reflects on chasing the new instead of working with existing customers, Kon ponders the idea of taking just enough, and they share their views around tactical excellence vs. strategic negligence.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on execution and how they get things done. They look at the role of the CEO to set the vision, build the team and execute, and how to do it, execution as a way of life, the easiest way to become great at execution, and using the calendar to schedule unscheduled time. They examine why starting is the longest part, and why reducing, not adding, is key. Josh shares his experience with extending your vision and planning 5 years ahead, Kon talks about how to name a campaign intentionally, and they share their views around the rally car example.

This episode of Grow, Scale, Master is a retention special, with Kon Stathopoulos and Josh Phegan talking about the power of retention. They look at building and earning loyalty with your people, reasons why people leave and why they stay, and establishing a defined and intentional culture. They discuss what changes at progressive stages of business growth, performance management, and what you do next. Josh shares how his thinking shifted around common enemy and role model approaches, Kon describes the impact of Wow moments, and they examine the views around the red, blue and white chips experiment.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan look at the power of the moments that matter. They look at driving new customer experiences, mapping out happy and sad customer moments, reducing friction, removing what customers no longer find valuable whilst leaning into what they do value, and creating more human micro-moments. They talk about scaling thinking across your service lines and geographic locations, and the 14 times rule of repetition. Josh and Kon describe the 'name the strategy' exercise, and they discuss their views around what people will do to chase a $50 annual recurring transaction.

This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about fast learners. They discuss why whoever can learn faster, lives, discovering how you learn, determining what you are exposed to, and the power of highly engaging learning environments. They continue with techniques for learning retention such as read, highlight, re-type and re-read, and the 72 hour rule for retention. Josh relates his experience with having no politics and deciding, if it's to be, it's up to me, Kon shares his experience with Atomic Habits systems, and they share their changing views around optimising your video and social content.

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan share their secrets to organisational success. They look at leadership development, scalable infrastructure and marketing effectiveness, why people will never be ready, putting people into pressure situations to help them grow, and the importance of scalable infrastructure that works at 1, 2, 3, 5 and 8 offices. They continue with marketing effectiveness, looking at your last 100 customers before allocating marketing funds, and deciding how to reallocate your spend. Josh examines the realisation that, if it's your own money, you can do whatever you want, Kon illustrates the joy and humility of being an amateur, and they share their views around the power and effect of playlists.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at will and skill. They discuss the willingness to play by the rules and the skill of getting results. They define willingness as commitment to a bigger and better future, a desire to be somebody and do something, and the view that work is purpose, and purpose is work. Next, they define skill as developing skillsets, knowing that this is not our first time, nor is it our first rodeo, and specifying necessary skills so you can teach them, role by role. Josh reflects on hearing his Dad say about him, 'You couldn't have anyone better', Kon ponders the idea that it doesn't get easier, you just get better, and they share their views around the ability to ask once.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on The Rules. They suggest having a handful of ruling principles, repeating them often, and establishing discipline and structure in your business. They show how rules are created, how they are lived out, and why your behaviour determines your future. They look at the role of values in business and the evidenced behaviour of those values.   They discuss the importance of rules that are simple to scale and easy to follow, and that lead to definite success. Josh shares his experience that relationships are a way of life, and they share their views around how the small things are the big things, like the clear plastic bag before the flight.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan discuss the people, strategy, and execution that truly drive a business forward. They look at hiring the best people and helping them succeed in business and in life, why 'A' graders like to hang out with 'A' graders, why no one is bigger than the team, how to understand and leverage your strategic strengths, and why every great strategy needs a name.   They discuss execution through setting deadlines, working through project plans, and leveraging their efforts by getting things done. Josh illustrates 'there's a book for that', Kon refreshes his thoughts on the power of focus, and they examine their views around the customer experience at the new Intuit Dome for the Clippers.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan look at new horizons for 2026. They show how to stay relevant by searching the world and bringing back the best of what you find. They discuss curiosity and why your biggest opportunity is often in plain sight, chasing greatness to leverage relationships, the power of your existing customer base, and not leaving people at the sold sticker. They talk about taking the long-term view around going all in on systems, people and infrastructure, and living life by design. Josh shares how, if you have more fun with it, you win more, enjoy it more and become more. Kon describes his experience with the Harada method for personal development, and they discuss their views on quick routine shifters they use.

This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about performing a strategic team reset before the new year. They discuss evaluating how good you actually are at business, how good the people are inside of your business and what you can do to get them to a team of 10/10 for 2026. You can also identify your 3 biggest strengths and 3 strengths you can build. They continue with discovering your biggest opportunity ahead, and how creating the dream helps you map your future. Josh relates his experience with Vitamin C - the power of connection, and Kon shares his thoughts around leaving people in a better state than you found them.

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan discuss the realities of big tech and embracing a radically traditional approach. They examine where big tech falls short, where relationships excel, and develop the skill to leverage both successfully. They advise putting your top 100 customers in your phone and using client events to get face-to-face to build influence. They continue with why the best agents use layers for growth i.e. relationship layer, social layer, tech layer and transactional layer. Josh examines ways to leverage everything you've learned for a bigger and brighter future, Kon illustrates how simple it is to create a Wow moment, and they share their views on knowing what makes you great and going all in on that.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan examine why past performance does not necessarily determine future performance. They examine forward indicators for predicting markets, the role of great sales and PM leaders, the basic numbers to track and measure and what to know to play the waves of the day. They continue with the MEDIC method for increasing performance by knowing what to Maintain, Eliminate, Decrease, Increase, and create within your business. Josh reflects on the origins of his work ethic, while Kon ponders the compounding effect of simple, productive actions, and they share their views on speed as a significant advantage in business.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on ways to strengthen mindset and character. They agree that what you accept is your standard. They suggest spending the first hour of each day on building an unshakable mindset, committing to routines that a future you will thank you for, cutting the clutter and sharpening the mind. They discuss PTO and renewal exercises, how to reduce exhaustion and increase focus, and bringing the future timeline closer to reduce anxiety. Josh illustrates understanding what the sale means for the customer, Kon reflects on the magic of detaching from outcomes, and they share their views around how the algorithm has exposed you.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan discuss long-term planning to dominate the decade. They examine how to develop your people, grow and serve your customer base, and foster relationships. They also describe the lifetime value of customers and advise investing ahead of the curve. They discuss knowing when to be a fast follower and when to be an innovator and why you must lock in your 10-year plan. Josh illustrates how your actions map your ambitions, Kon shares his experience of small, subtle changes that create a better experience, and they examine their views around what happens when 'committed' replaces 'what-ifs'.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan look at the choice between breadth or depth of marketplace. They show the opportunity sitting inside of expansion, doing it market by market, opening a new business or buying established, and the power of being number one in your chosen market versus sticking to your knitting. They talk about being strategic around size of market, quality of competition and recruitment power. Josh observes that how you do anything is how you do everything and the idea of mapped customer experiences, Kon shares his observations around how athletes prepare, and they discuss their views around time spent on social watching video, and whether static content is dead.

This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about getting alignment inside of your organisation. They look at simple ways to get your business leaders on the same page, experiences with the challenges of growth, learning to let go to grow, setting an inspiring vision and placing big bets, and telling the team that we haven't done this before, so expect failure and be ready to fix it. They continue with the power of planning and the role of meeting rhythms. Josh relates his experience that having the best equipment lets you perform at your best, Kon shares ideas around starting new markets and trends, and they discuss their changing views around being the best player in the game by doing the basics better than anyone else.

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan discuss crisis management. They look at the different types of crises, the inevitability of it happening to you, and that this, too, shall pass. They note that there's no fire if you don't give it oxygen, and they step through the stages of denial, crisis, planning and opportunity. They continue with staying calm when under fire, assembling a board of advisors and protecting the asset. Josh examines the power of clarity, Kon illustrates that the difference between good to great isn't that great, and they share their views around the rise of digital addiction and the power to be in the now.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at how to become a leader's leader. They examine lessons in leadership, examples of what the best and worst bosses do, the challenge of leading yourself, figuring things out for yourself, holding yourself to high standards and developing capability. They continue with visionary vs. tactical and why you need both. Josh reflects on what would happen if you simply strove to become the best in the world at what you do? Kon ponders 'sell mode' vs. 'solution mode' and asking better questions, and they share their views around becoming a lifelong learner.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on setting a definition for yourself. They look at knowing what you stand for and what values you want to be known for, how the choices you make shape that definition of you, and decisions you make that can lead to wild business success. They discuss being all in on digital, on face to face, on data to relationships, and on systems. Josh describes taking the best parts of what you discover and bringing them back to your world, Kon reflects on the gap between where you are and where you want to be, and they share their views around the power of personal discipline and focus - conquering the chaos.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan look at bootstrapping and the drive to make things happen. They show how you never know how far you can go until you go, why success requires someone to be extreme, and why there are more systems and standards at 200 transactions than at 20. They agree that whatever you accept is your standard, and complacency breeds laziness.   They talk about how going after a goal by chasing just one thing leads to greatness, indicators of success, and focus as a superpower. Josh describes an 'evolve or die' moment in his business, Kon shares insights around monitoring physical health as well as financial health, and they discuss their views around buying time, not status.

This week, on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan will talk about the stages of growth. They look at how people put themselves into boxes and then work to get out of them, the stages of the predictable success model and the power of those models, and the need for mapping growth. They continue setting strategic objectives for long-term success and building an enduring company that exceeds the founder's lifetime. Josh relates how your direct seven hires determine your success as CEO. Kon suggests we don't need more information; we need to act on what we already know. They discuss their changing views on change management systems.

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan discuss getting the vision back as a leader. They look at organisations going through periods of change, profit vs. growth mode, aligning both new and old owners, and getting back to purpose. They continue reconnecting to that vision, living the values, resetting the strategy, and driving for tactical excellence. Josh examines why relationships are not a one-time thing; they're an all-time thing. Kon illustrates genius in simplicity, and they share their views on the Othership app and the power of being in a state.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at great growth. They consider how life stages, events, and economic and business cycles define your growth. And they explain why you want growth and what makes it worth the expense. They continue by explaining why it's not about the money and whether strategic growth wins over uncontrolled growth. Josh reflects on his experience with the power of networks from age 6 to Dubai, and they share their views on having a Ferrari engine for a brain with bicycle brakes.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on why you get known for what you execute, not what you know. They look at defining strategy and building your dream team for execution. They illustrate the 5-step formula for change and suggest multiple applications for it. They discuss WWWEBI (What Worked Well, Even Better If). Josh describes how his father's 600 envelopes shaped him. They share their views on spending more time defining the problem than finding the solution, and asking better questions to get better results.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about the power of storytelling for your brand. They look at brand stories, connecting with the hearts and minds of your internal and external customers, and attention to detail in creating the brand experiences you want for your people. They discuss positioning and living your brand story, promise and purpose. Josh illustrates the value of relationships with the map and pins, Kon mentions the transformative effect of empathy in story telling, and they examine their views around sunshine and the power of creativity.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan look at discovering the secret sauce that makes your business great. They illustrate why the best agents are obsessed with getting the formula right, the three types of customers, and getting known before you need to be. They talk about building relationships as the key to renewal and then amplifying the quality of those relationships. Josh describes asking the questions that no one else will, and Kon observes that saying Yes to one thing is saying No to another. They discuss their views around systems for success and learning to work with AI.

This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan show how to think about depth or breadth depending on what you're trying to do. They talk about market share penetration and mapping your market, understanding the size of the market and total addressable market share, low and high average sale prices, and shifting volume and average sale price. They continue around transitional data for where buyers come from and where sellers move to. Josh relates the creative experience to turning on a light in a dark room, Kon suggests allocating creative time, and they discuss their changing views around digital saturation, video and Chat GPT search.

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan present their spring special. They illuminate this time of year in the industry with progressing sellers to now, listing well ahead of the curve, driving July/August momentum, using triggers inside of campaigns, and getting that selling feeling. They show how to set a target, do better buyer and seller work, and create a mindset of progress. Josh expands on reading data for better insights, and they share their views around Jony Ive's Open AI device and learning to tell a better story for your business.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at the elements of scaling with teams that work. They explain the functional size of a team and the size of the market, and the three basic concepts: intent, organisational clarity and technical competence. They examine the daily directions meeting, managing risk, doing financials right, and letting people grow. Josh reflects on the Superman business model, Kon ponders the importance of reflection, and they share their views around why 2025 is the best year ever.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on ways to make it easy for people to work with you. They look at reducing consumer friction by being radically transparent, knowing what you do before, during and post, removing things that no longer serve you, and reimagining the customer experience. They discuss getting great customer reviews, how to sell your customer experience, making it easy on yourself and your teams, vendor funding and payment options. Josh describes his experience and ideas around quality over quantity, and they share their views of note taking.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about new markets and why they love them. They comment on driving depth or breadth, knowing why you're entering the new market and making sure it complements what you do, the power of data, and Landlords and where they live. They discuss growing up with your customer base, and why you should chase relationships and capability, not ego. Josh illustrates the two most powerful words for intention setting, and they examine their views around chasing business excellence.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan examine executing platform scale that guarantees success. They illustrate what platforms are and what they do for your people, finding out what works and doing more of it. They also clarify why platforms matter and why you want formulas for everything. They talk about usable data and reference points, and performing to your potential. Josh describes experiencing the power of your own creativity, and they discuss their views around the power of planning and the distance between activity and revenue generation.

This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan show how falling back in love with your business opens up opportunities. They discuss why people fall out of love, knowing when opportunity is actually a distraction, setting your vision, and committing to it. They continue with what's essential, what excites and what motivates. Josh relates his insights around why not to rebuild, but rather to re-imagine. Kon asks what your business would look like if you decided to stick with it forever, and they discuss the need for meaningful market forecasts.

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan ask, "How are you going to win?" They illuminate the power of winning by design, creating customer experiences, deciding what to add or subtract, handling the moments that matter, and reducing customer friction. They show why simplicity scales and illustrate why brand = customer experience = pricing power. Josh shares the idea of the right people on the bus, sitting in the right seats, and he reflects on the power of travel. Kon shares his view of making things simple.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at planning for performance. They explain planning cycles, knowing what you want, strengths to leverage and develop, and intent that drives organisational clarity and technical competence. They examine what drives average sale price, volume and fee. Kon reflects on the idea of the gap between where you are and where you want to be, and Josh shares his views around buyer work and marketing versus relationships.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on the power of brand. They look at what a brand is and why customers will pay more for it, positioning your brand with service experiences, and why they need to be mapped.   They discuss brands with pricing power, and the evolution of agent sub-brands like Compass and Place. Josh describes the valuable experience of building empathy through taking notes, and Kon illustrates his changing view of how the simplest things have the biggest payback.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about why creativity in business matters. They comment on how creativity unlocks performance and why brick walls exist, why you should encourage disharmony when setting strategy and how that results in a united force. They discuss the power of 'yet' and 'how', and working on the right problem. Josh illustrates the newspaper era and the power of the deadline. They examine their views around getting known for what you execute, not what you know, and how saying Yes to one thing is saying No to another.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan look at smartening up broken systems. They illustrate what a broken system is, how to test your systems and find better ways to do it, and why you should do annual checks with past clients and categorise market appraisals by problem type. They talk about meetings and managing risk by setting meeting rhythms. Josh describes his 'see something, say something' experience at the Hilton, and they discuss customer service and dress code policy at the Flamingo Room restaurant.

This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore the future of property management. They talk about essential training for property managers, PM as a highly predictable business, the serious power of routine, building customer relationships behind the door, the squeaky wheel vs. loyal customers and the PM / BDM/PMGS relationship model. They continue with the power of automation and human moments, and channels to grow future talent. Josh relates his experience with 500 under management = 500 envelopes licked, Kon shares how effortlessly great experiences can be delivered, and they discuss VUCA world and the superpower of remaining calm.

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at learning to surf the waves. They illustrate available supply vs. current demand, marketing vs. relationships for chasing buyers, creating supply for existing demand, and explaining market conditions to clients. They discuss sales results and price reductions, comparing and contrasting dual offers and what was originally paid for the asset. Josh shares his experience building out the Haus & Haus OS. Kon illustrates his leadership accountability theme 'better is better', and they reflect on the rise of short-form content.