Health Leader Forge

Today’s guest is Jen Gilkie, Chief Marketing Officer for Dartmouth Health, one of the largest health systems in northern New England. Jen has had a fascinating and surprising career journey from studying theater here at the University of New Hampshire to being the chief of staff for the 2014 Super Bowl Host Committee to finding her way to healthcare and marketing. In this podcast we discuss rebranding, messaging during COVID, and more. Thank you for reading Health Leader Forge. This post is public so feel free to share it.Links discussed in this podcast:Dartmouth Health https://www.dartmouth-health.org/NewYork-Presbyterian Hospital https://www.nyp.org/UNH Theatre and Dance https://cola.unh.edu/theatre-danceLincoln Center for the Performing Arts https://www.lincolncenter.org/homeOther options to listen to this podcast:YouTube: Apple Podcasts: This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Chris Dougherty, President and CEO of Brattleboro Memorial Hospital in Brattleboro, Vermont. Chris knew from a young age that he wanted to be a healthcare leader to serve the most vulnerable in our communities. He has done exactly that, having been a hospital CEO on both coasts and in Texas. In this podcast, Chris shares his career journey and the lessons he learned from working in different types of hospitals and in different geographies, leading up to his current role as CEO of a community hospital here in northern New England. Thanks for reading Health Leader Forge! Subscribe for free to receive new posts and support my work.Links discussed in this podcast:Brattleboro Memorial Hospital https://www.bmhvt.org/Shriners for Children Medical Center in Pasadena, CA https://www.shrinerschildrens.org/en/locations/southern-california Covenant Women’s and Children’s Hospital and Lakeside Campus https://www.providence.org/locations/covenant-health/childrens-hospitalChildren’s Hospital of Philadelphia https://www.chop.edu/Other options to listen to this podcast: This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Darin Roark, President and Chief Operating Officer of Wentworth-Douglass Hospital in Dover, New Hampshire. Darin has an unusual path, from working in an insurance company to becoming a nurse specialized in emergency medicine and intensive care, to leading large organizations. His path also took him from Illinois to Florida to Dover, New Hampshire, just one town over from UNH. I really enjoyed hearing Darin’s story and learning about his deep commitment to patient care while also incorporating a deep understanding of business. Thanks for reading Health Leader Forge! Subscribe for free to receive new posts and support my work.Links discussed on this podcast:* Wentworth-Douglass Hospital https://www.wdhospital.org/wdh* Mass General Brigham https://www.massgeneralbrigham.org/en* Baptist Medical Center Clay https://www.baptistjax.com/locations/baptist-medical-center-clay * Advocate Health Care https://www.advocatehealth.com/* Carle Foundation Hospital https://carle.org/locations/carle-foundation-hospital Other options to listen to the podcast:Spotify Apple Podcasts * YouTube https://youtube.com/playlist?list=PLWAR9LUGZi4mT4d01Lo_VqU4TxJKoW0Fu&si=FtHyR4Nym9bQSGRV This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Kelly Barton, President of Maine Behavioral Healthcare, part of the MaineHealth System. Maine Behavioral Healthcare offers a full spectrum of behavioral health care, from community-based counseling and rehabilitation to a dedicated behavioral health hospital.   In this podcast we talk about Kelly’s career journey starting as a unit coordinator in the emergency department through leadership roles in a variety of organizations. We discuss some of the challenges facing behavioral health providers currently, and we close on a discussion of leadership.Links discussed on this podcast:* Maine Behavioral Healthcare https://www.mainehealth.org/maine-behavioral-healthcare * MaineHealth https://www.mainehealth.org/* Community Health Network https://www.ecommunity.com/* Gundersen Health System https://www.gundersenhealth.org/Other options to listen to the podcast:* Apple Podcasts* YouTube: This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Paul E. Fort, the CEO of FedPoint. FedPoint is a fast-growing provider of benefit administration and technology solutions for large institutional sponsors, with focus on the federal government of the United States and its numerous departments and agencies. In this podcast we talk about Paul’s unusual career journey to become an insurance executive – he first earned a PhD in Renaissance English Literature before making his way into the insurance industry. Paul began working in the long-term care insurance space in the late ‘80’s, and has been a leader in the field for decades. Not only has he led FedPoint’s growth, but he has also published a number of articles making recommendations to the industry on how to reform long-term care insurance to make it more affordable and sustainable. We close on a discussion of leadership.Links to podcast: SpotifyYouTube:  Apple Podcasts: Links to Topics Discussed:FedPointNYT/KFF article discussed: Facing Financial Ruin as Costs Soar for Elder CarePaul Forte, Realigning LTCI—Private Long-Term Care Insurance and the Health Care ContinuumRichard Hooker Wikipedia Site: https://en.wikipedia.org/wiki/Richard_Hooker This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Dr. Jeffrey Fetter, the Chief Medical Officer for the New Hampshire State Hospital. Dr. Fetter is a board-certified physician in both internal medicine and psychiatry, and has spent his career caring for some of the most vulnerable patients in New Hampshire. The New Hampshire State Hospital is a secure, inpatient psychiatric hospital for patients with serious mental illness. In this podcast we talk about Dr. Fetter’s journey through medicine, including how he was sure the one specialty he would not do was psychiatry, to his previous roles as the chief medical officer for a community mental health clinic and chief medical officer for the New Hampshire state prison system. This is a great conversation about the practice of medicine, but also about the importance of physician leadership.For more information, please see our website, https://healthleaderforge.blogspot.com/2022/10/dr-jeffrey-fetter-md-chief-medical.html This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Jason Dupuis, the Chief Patient Experience Officer for PM Pediatrics Health. In this podcast we talk about his early career at Boston Children’s where he rose to the director of the Emergency Department before he was thirty, and then how he got a job with PM Pediatrics when it was an emerging pediatrics urgent care chain because he had written his master’s thesis on the need for pediatrics urgent care in Massachusetts. When the founders heard what he had written, they told him to write his own job description. I had a lot of fun with this interview because Jason is also an alumni of my department’s undergraduate program and I’ve known him for several years, though I had never had the chance to hear his whole story.For more information, please see our website: https://healthleaderforge.blogspot.com/2022/09/jason-dupuis-chief-patient-experience.html This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Dr. Bill Hudenko. Dr. Hudenko is a licensed psychologist who has extensive clinical experience working with children who have disruptive-behavior disorders and autism-spectrum disorders. Dr. Hudenko is is a Research Assistant Professor in the Department of Psychological & Brain Sciences at Dartmouth College, an Adjunct Assistant Professor of clinical psychology at Dartmouth's Geisel School of Medicine. He is also an entrepreneur and innovator in the area text-based behavioral health care. In this interview, we talk about how he came to the field of psychology, his research into laughter, and how his love of technology, and desire for an iPad, led him to explore text-based psychotherapy, and ultimately set him on the road to being an entrepreneur in the field of behavioral health.You’ll hear me say, “wow!” a lot in this interview because Dr. Hudenko’s research and entrepreneurial efforts, especially now with his role at K-Health, seem to promise real improvements in cost, access, and quality for healthcare.For more information, please go to https://healthleaderforge.blogspot.com/2022/08/dr-bill-hudenko-phd-global-head-of.html This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Colonel Peacock has had a fascinating career from being a medevac pilot flying black hawks to being the vice provost of the Army Medical Department’s facility for training the majority of medical specialties in the Army, to being the Commander of the BG Crawford F. Sams Army Health Clinic in Camp Zama Japan.In this podcast, Colonel Peacock shares her career journey, what it was like to command a military clinic in a foreign country during a pandemic, and we conclude with advice for emerging leaders.For more information see: https://healthleaderforge.blogspot.com/2022/07/colonel-tanya-peacock-commander-bg.html This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is my colleague Dr. Tyler Jamison, associate professor of Human Development and Family studies here at the University of New Hampshire. Tyler is an expert in the field of young adult romantic relationships. I asked Tyler to join me today because romantic relationships are an important part of health and leading a meaningful and fulfilling life.In this podcast we talk about how Tyler came to study emerging adults and romantic relationships, what emerging adulthood is, and ultimately how leaders should understand that emerging adults have unique needs particular to their life-stage.For more information, please see: https://healthleaderforge.blogspot.com/2022/06/tyler-jamison-phd-unh-human-development.html This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

In this podcast I had the honor of interviewing Major General (retired) David Rubenstein. Among the many duties of his career, General Rubenstein was the commander of the Army Medical Department Center and School, which was the unit where I was an instructor before I retired from the Army, and he was also the chief of the Medical Service Corps, the Army branch that I served in for 23 years. Although I did not work directly with him on active duty, I can say that General Rubenstein was one of the most respected Medical Department generals I knew of during my career. While I only saw him at a distance while we were on active duty, over the last several years I have had the opportunity to get to know him post-retirement through our mutual interest in health administration education, and we had corresponded regularly about my RWL newsletter, so it was a real pleasure to get to interview him about his remarkable career.For more information, please see our website: https://healthleaderforge.blogspot.com/2022/03/major-general-david-rubenstein-fache-us.html This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Dr. Seoka Salstrom, Founder & Director of the Hanover Center for Cognitive Behavioral Therapies, in Hanover, NH. Seoka has a phd in clinical psychology and specializes in evidence-based behavioral health interventions, with a special interest in anxiety and obsessive-compulsive disorders. In this podcast we discuss how she grew up in a house without electricity, how she found her way to psychology through a vision quest, her rigorous training in clinical psychology, and how she has founded not one but two successful practices, and finally what her long-term goals are in building a behavioral health practice in rural New Hampshire.For more information see the episode page at https://healthleaderforge.blogspot.com/2022/01/seoka-salstrom-phd-founder-director.html This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is my colleague Dr. Anita Tucker, professor of Social Work, and associate director of the Outdoor Behavioral Healthcare (OBH) Center here at the University of New Hampshire. She is also a co-author of the recent textbook, Adventure Group Therapy: An Experiential Approach to Treatment. Anita was an early practitioner of adventure group therapy in the Social Work field, and through her research she has been a leader in developing the practice.In this podcast we talk about Anita’s journey to the field of Social Work, and specifically adventure group therapy. We conclude with a discussion of the Facilitated Wave Theory that is the basis for her recent book.For more information, please see our website: https://healthleaderforge.blogspot.com/2021/12/anita-tucker-phd-msw-licsw-department.html  This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Andrew Calkins, the CEO of Sage Family of Companies. Andrew has extensive experience as a healthcare executive in a wide range of healthcare delivery organizations including long-term care, hospice, home health, and outpatient mental health. In this podcast, we talk about how he went from a clerk in the mailroom to managing complex, geographically dispersed organizations. Andrew’s career journey put him in contact with several private equity firms as he went through numerous mergers and acquisitions. We talk about what it is like to lead through a sale, and we talk about how private equity operates. I think one of the key take-aways from Andrew’s story, especially for early careerists, is how important professional reputation is, and how important it is to build a strong professional network.For more information, see our website: https://healthleaderforge.blogspot.com/2021/11/andrew-calkins-ceo-of-sage-family-of.html  This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s  guest is Dr. Neil Meehan, the Chief Physician Executive of Exeter  Health Resources. Dr. Meehan is a board-certified Emergency Medicine  physician, and was the driving force behind the creation of the New  Hampshire Physician Leadership Development Program, a joint effort  between the New Hampshire Medical Society, the New Hampshire Hospital  Association, and the University of New Hampshire.In this podcast we discuss Dr. Meehan’s own journey from living in a  music studio above a peanut butter factory through medical school,  residency, and his own development as a physician leader. We discuss in  detail what the medical school and residency experiences are like  because the New Hampshire Physician Leadership Development Program has a  unique flavor based on Dr. Meehan’s own experience of medical training,  as well as his observations about how physician training creates some  specific challenges for physicians who want to transition from lead  clinician to clinician-leader.I have been part of the Physician Leadership program since its  inception, so it was fun to talk with Neil and capture some of the  stories and insight I have heard him share over the last few years.This is the abridged version of the interview. In this version of the interview, I cut out our discussion of medical school and residency and what it is like to become a physician. If you would like to listen to the full version, please go to https://anchor.fm/healthleaderforge/episodes/Dr--Neil-Meehan--Chief-Physician-Executive--Exeter-Health-Resources-e13luf0  This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Dr. Neil Meehan, the Chief Physician Executive of Exeter Health Resources. Dr. Meehan is a board-certified Emergency Medicine physician, and was the driving force behind the creation of the New Hampshire Physician Leadership Development Program, a joint effort between the New Hampshire Medical Society, the New Hampshire Hospital Association, and the University of New Hampshire.In this podcast we discuss Dr. Meehan’s own journey from living in a music studio above a peanut butter factory through medical school, residency, and his own development as a physician leader. We discuss in detail what the medical school and residency experiences are like because the New Hampshire Physician Leadership Development Program has a unique flavor based on Dr. Meehan’s own experience of medical training, as well as his observations about how physician training creates some specific challenges for physicians who want to transition from lead clinician to clinician-leader.I have been part of the Physician Leadership program since its inception, so it was fun to talk with Neil and capture some of the stories and insight I have heard him share over the last few years. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

This podcast is a recording of a live panel held jointly sponsored by the sponsors of this podcast, the Department of Health Management and Policy at the University of New Hampshire and the Northern New England Healthcare Executives, the local chapter of the American College of Healthcare Executives. The panel was titled, COVID-19: What We Learned - Staffing & People Resources. I had the opportunity to moderate, and our panel featured Eileen Keefe, Chief Nursing Officer, Parkland Medical Center, Derry, New Hampshire, Carol Majewski, Associate Chief Quality Officer for Patient Experience for the Dartmouth-Hitchcock Health, and Colonel Kim Aiello, Commander, 44th Medical Brigade, Fort Bragg, North Carolina. If you would like to see the video of the event, please see our website, http://healthleaderforge.org This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Mary Helen McSweeney-Feld. Mary Helen is an associate professor at Towson University in the Department of Health Sciences. Mary Helen is the author of one of the leading textbooks in the field of long-term care, Dimensions of Long-Term Care: An Introduction, and is a recognized leader in long-term care education nationally.In this podcast I talk with Mary Helen about her journey from an early interest in political science and international affairs to discovering the nascent field of health economics in the 80’s, and her transition to an interest in long-term care as a result of having to care for both her father and father-in-law when they suffered from debilitating terminal illnesses. Mary Helen makes a passionate case for long-term care, pointing out the economic opportunities for entrepreneurs, as well as young people looking for a meaningful and well compensated career.For more information, please see our web site, Http://healthleaderforge.org  This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Steve Ahnen, the President and CEO of the New Hampshire Hospital Association. The New Hampshire Hospital Association is an independent, non-profit association representing the interests of the hospitals in the state of New Hampshire.Steve joined the New Hampshire Hospital Association in 2008 after spending sixteen years in progressive leadership roles with the American Hospital Association in Washington, DC.In this podcast we talk about the role of both the American Hospital Association and the New Hampshire Hospital Association, and what it is like to work as an industry advocate at the national and state levels.For more information, please see our website: https://healthleaderforge.blogspot.com/2020/12/steve-ahnen-president-ceo-new-hampshire.html This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Chris Sloan, the Chief Operating Officer of Capital Medical Center in Olympia, Washington. Capital Medical Center is a 107-bed hospital with about 600 employees. It is part of LifePoint Health, a for-profit hospital system headquartered in Brentwood, Tennessee.Chris joined Capital Medical Center after retiring from the Army Medical Service Corps in September of 2019, with 23 years of service as a military medical logistician and hospital administrator. During his service he deployed to Kosovo and Iraq, and ended his career as the Chief Operating Officer for Madigan Army Medical Center, one of the Army’s largest hospitals.In this podcast we talk about Chris’s military career, transition to leadership in the civilian sector, his leadership philosophy, and, since this interview was originally recorded in October of 2020, the impact of the COVID-19 pandemic.For more information, see our website: http://healthleaderforge.org  This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Chris Sloan, the Chief Operating Officer of Capital Medical Center in Olympia, Washington. Capital Medical Center is a 107-bed hospital with about 600 employees. It is part of LifePoint Health, a for-profit hospital system headquartered in Brentwood, Tennessee.Chris joined Capital Medical Center after retiring from the Army Medical Service Corps in September of 2019, with 23 years of service as a military medical logistician and hospital administrator. During his service he deployed to Kosovo and Iraq, and ended his career as the Chief Operating Officer for Madigan Army Medical Center, one of the Army’s largest hospitals.In this podcast we talk about Chris’s military career, transition to leadership in the civilian sector, his leadership philosophy, and, since this interview was originally recorded in October of 2020, the impact of the COVID-19 pandemic.for more information, please see our website: http://healthleaderforge.org This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Earlier this fall, I was able to publish a paper with my colleagues Chris Mayhugh and Mark Mellott, based on the Health Leader Forge podcast interviews. The paper is called Learned the Hard Way: A Model of Executive Leadership Competencies. Using qualitative research methods, we analyzed the interviews and focused especially, though not exclusively, on answers executives gave to one of my favorite questions, what is a leadership lesson you learned the hard way? The paper was originally presented at the 2019 American College of Healthcare Executives annual congress. I recorded the presentation live, so the sound quality isn’t studio, but I think it still sounds pretty good. If you find the lecture interesting, I encourage you to check out the full paper here (free): https://globaljournals.org/GJMBR_Volume20/5-Learned-the-Hard-Way-A-Model.pdfThe YouTube link below includes the slides used during the presentation: https://youtu.be/B1EUDRPV4R8  This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Art Mathisen, the President of Memorial Hospital in North Conway, New Hampshire. Memorial Hospital is part of the MaineHealth system, the largest integrated healthcare system in Maine. Memorial Hospital is the only member hospital not located in Maine. Art had a first career in the US Army as a Medical Service Corps officer, and retired after twenty years as a lieutenant colonel. In this podcast we talk about his military career, his transition to civilian leadership, and his experiences with Bon Secours Health System in Virginia, his time as CEO of Copley Hospital in Vermont, and his leadership at Memorial Hospital, and what it is like leading a critical access hospital that is part of a larger healthcare system. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Art Mathisen, the President of Memorial Hospital in North Conway, New Hampshire. Memorial Hospital is part of the MaineHealth system, the largest integrated healthcare system in Maine. Memorial Hospital is the only member hospital not located in Maine. Art had a first career in the US Army as a Medical Service Corps officer, and retired after twenty years as a lieutenant colonel. In this podcast we talk about his military career, his transition to civilian leadership, and his experiences with Bon Secours Health System in Virginia, his time as CEO of Copley Hospital in Vermont, and his leadership at Memorial Hospital, and what it is like leading a critical access hospital that is part of a larger healthcare system. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Richard Corder, a healthcare consultant and Managing Director at the management consulting firm TiER 1 Performance Solutions. In this podcast we discuss Richard’s journey from his start as an apprentice in the hotel industry in London, England, following his heart to Boston, Massachusetts, his decision to enter the healthcare industry after his own experience as an inpatient, how he applied lessons he learned from the hospitality industry to become an expert on patient experience, and ultimately his move into healthcare consulting. We conclude the podcast with a discussion about leadership and mentorship. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is my colleague Dr. Vanessa Druskat, associate professor of Organizational Behavior and Management here at the University of New Hampshire. Vanessa studies and teaches about team emotional intelligence, helping organizations develop more effective norms and behaviors. In this podcast, we talk in detail about a few of her papers, particularly a Harvard Business Review paper she coauthored called Building the Emotional Intelligence of Teams, which I have included a link to in the show notes. This is the abridged version. In the full length version of the interview, we also go through Vanessa’s intellectual journey from an early interest in social work to a PhD in organizational psychology and research on transformational leadership, self-managing teams, and what led her to study the emotional intelligence of teams. If you would like to listen to the full length version of the interview, please see our web site, http://healthleaderforge.org for the link. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is my colleague Dr. Vanessa Druskat, associate professor of Organizational Behavior and Management here at the University of New Hampshire. Vanessa studies and teaches about team emotional intelligence, helping organizations develop more effective norms and behaviors. In the full length version of the interview, we go through Vanessa’s intellectual journey from an early interest in social work to work on leadership, teams, and emotional intelligence. We talk in detail about a few of her papers, particularly a Harvard Business Review paper she coauthored called Building the Emotional Intelligence of Teams, which I have included a link to in the show notes (see http://healthleaderforge.org ) This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

If you were paying attention to the news about the COVID-19 pandemic in New York City you will remember that two Army field hospitals deployed to provide support to the beleaguered health system. Today’s guest is LTC Jarrod McGee, commander of the 11th Field Hospital. In this podcast we discuss what a field hospital is, what its capabilities are, and what it’s like to move one from Ft. Hood, Texas to New York City with only a few days’ notice. This interview focuses mostly on the logistics of the movement to give listeners a sense of what it takes to accomplish something this complex and make it look easy.In the full length version of the interview we follow the discussion of the 11th Field Hospital’s mission with a discussion of LTC McGee’s career – he started out in the Army as a combat engineer “running around the woods and blowing things up” to later getting a commission as an Army Medical Service Corps officer and becoming a health services comptroller, so he has had a varied and interesting career. He is also the Army Regent for the American College of Healthcare Executives, so we talk about the importance of professional organizations, and how his ACHE contacts actually helped provide intelligence as he brought his unit into New York. We conclude with a discussion about leadership. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

If you were paying attention to the news about the COVID-19 pandemic in New York City you will remember that two Army field hospitals deployed to provide support to the beleaguered health system. Today’s guest is LTC Jarrod McGee, commander of the 11th Field Hospital. In this podcast we discuss what a field hospital is, what its capabilities are, and what it’s like to move one from Ft. Hood, Texas to New York City with only a few days’ notice. This interview focuses mostly on the logistics of the movement to give listeners a sense of what it takes to accomplish something this complex and make it look easy.In the full length version of the interview we follow the discussion of the 11th Field Hospital’s mission with a discussion of LTC McGee’s career – he started out in the Army as a combat engineer “running around the woods and blowing things up” to later getting a commission as an Army Medical Service Corps officer and becoming a health services comptroller, so he has had a varied and interesting career. He is also the Army Regent for the American College of Healthcare Executives, so we talk about the importance of professional organizations, and how his ACHE contacts actually helped provide intelligence as he brought his unit into New York. We conclude with a discussion about leadership. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

A special edition of the Health Leader Forge dedicated to the University of New Hampshire Health Management and Policy Class of 2020 and all of the future health leaders who are graduating this spring. In this podcast, I go back through the archives and gather advice for early careerists from nine previous guests. I then share a little advice of my own, and close with a reading of a passage from Henry David Thoreau's Walden. for more information, please see our web site, http://healthleaderforge.org This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Brian Hall, the president of Physicians Resources Limited, a revenue cycle management firm based in Merrimack, New Hampshire. Brian was employee number one of PRL more than thirty years ago, and on his way to being the president and eventually the owner of PRL, he did everything from sweeping the floors to business development. In this podcast we talk about Brian’s career, and what it’s like to be an entrepreneur working in a family business. For more information, please see our website, https://healthleaderforge.blogspot.com/2020/04/brian-hall-president-physician.html This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Mark Mellott, a senior director with the Cerner Corporation. Prior to joining Cerner in 2017, Mark served in the Army first as a combat medic, and later as a Medical Service Corps officer specializing in health information systems management. He describes the field of health information systems management as the confluence of people, problems, and technology, and it was helping people solve problems through the appropriate and efficient use of technology that drew him to the field. In particular, some fifteen years ago Mark began thinking about the problem of electronic health records in combat zones and how to ensure the information about injured soldiers was being captured and preserved. Mark had observed this problem during his deployments to Kosovo and Iraq. This passion led him to earn a PhD in policy and to deploy to Afghanistan to test his theories. After retiring from the Army, he followed his passion for improving medical records to the Cerner Corporation where he is part of the team working to deploy an integrated electronic medical record to both the Department of Defense and Veterans Administration. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today's guest is Eileen Keefe, the Chief Nursing Officer for Parkland Medical Center in Derry New Hampshire. Parkland Medical Center is part of the HCA Healthcare system. This is a fun interview because Eileen is interviewed by Sara Elmendorf, Eileen's daughter, and a junior in the Department of Health Management and Policy where I teach.Sara and Eileen have a great conversation about Eileen's career from Med-Surge nurse in Boston to executive leadership. For more information, please see our web site, http://healthleaderforge.org This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Lieutenant Colonel Amy Thompson, the Division Surgeon for the 101st Airborne Division. The 101st Airborne Division is one of the Army’s most storied units, having played critical roles during World War II on D-Day, the Battle of the Bulge, and other history changing moments. The 101st is currently located at Ft. Campbell, Kentucky, but its units are deployed all around the world. LTC Thompson is a board-certified pediatrician with a fellowship in adolescent medicine, focused on young adults. As she notes in the podcast, more than half of the Army is under 25, so her specialty is actually perfect for her mission of taking care of soldiers. As you listen to LTC Thompson’s story, I think you will be struck by the level of commitment she has demonstrated to her mission of taking care of soldiers, volunteering to serve in challenging and dangerous environments when she could easily choose to remain in a hospital or clinic. In the podcast the themes of mission, service, and endurance repeat, and we conclude with a discussion of servant leadership. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Lieutenant Colonel Amy Thompson, the Division Surgeon for the 101st Airborne Division. The 101st Airborne Division is one of the Army’s most storied units, having played critical roles during World War II on D-Day, the Battle of the Bulge, and other history changing moments. The 101st is currently located at Ft. Campbell, Kentucky, but its units are deployed all around the world. LTC Thompson is a board-certified pediatrician with a fellowship in adolescent medicine, focused on young adults. As she notes in the podcast, more than half of the Army is under 25, so her specialty is actually perfect for her mission of taking care of soldiers. As you listen to LTC Thompson’s story, I think you will be struck by the level of commitment she has demonstrated to her mission of taking care of soldiers, volunteering to serve in challenging and dangerous environments when she could easily choose to remain in a hospital or clinic. In the podcast the themes of mission, service, and endurance repeat, and we conclude with a discussion of servant leadership. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Steve Roach, the President and CEO of Marlborough Hospital. Marlborough Hospital is located in Marlborough, Massachusetts and is part of the UMass Memorial Health Care system. Steve is an alumnus of my program, Health Management and Policy, here at the University of New Hampshire, which makes this an especially enjoyable interview for me. Steve started his career working in the financial side of healthcare delivery, becoming a chief financial officer for a community hospital at only 30, and not long after, the chief executive officer of the same hospital at only 33, making him the youngest hospital CEO in Massachusetts at the time. He developed something of a specialty in working with financially troubled hospitals, helping turn around several non-profit and for-profit facilities. We conclude the podcast with a discussion about leadership, mentorship, and coaching. For more information, please see our website, https://healthleaderforge.blogspot.com/2019/12/steve-roach-president-ceo-marlborough.html This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Aimee Giglio, the Chief Human Resource Officer for Dartmouth-Hitchcock Health System. The Dartmouth-Hitchcock Health System is a large health system based in New Hampshire with more than 14,000 employees.Like many executives I talk to, Aimee didn’t start out in the human resources field. Her undergraduate work and early career was in the field of social work. Her journey to being the chief human resource officer for the largest employer in the state of New Hampshire after the state government is interesting, and the topic of the first part of the interview. We then discuss managing the human resources function for a major medical center and coordinating human resources strategy across a large system. We conclude with a conversation about leadership.This is the abridged version of the recording. There is also a full length version available. Please see our web site, http;//healthleaderforge.org for more information. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Aimee Giglio, the Chief Human Resource Officer for Dartmouth-Hitchcock Health System. The Dartmouth-Hitchcock Health System is a large health system based in New Hampshire with more than 14,000 employees. Like many executives I talk to, Aimee didn’t start out in the human resources field. Her undergraduate work and early career was in the field of social work. Her journey to being the chief human resource officer for the largest employer in the state of New Hampshire after the state government is interesting, and the topic of the first part of the interview. We then discuss managing the human resources function for a major medical center and coordinating human resources strategy across a large system. We conclude with a conversation about leadership.Just as a note, we recorded this on sight and there was a bit of background noise at the beginning of the podcast which only lasts for the first few minutes of the interview.For more information, please see our website, http://healthleaderforge.org This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Stephanie Nadolny. Stephanie is the Vice President of Hospital Operations, Spaulding Rehabilitation Hospital Cape Cod and the Vice President of Ancillary Services, Spaulding Rehabilitation Network.Stephanie started her career in therapeutic recreation and has worked in rehabilitation services for thirty years. In this podcast we talk about Stephanie’s journey from an entry-level clinician to running a 60 bed rehabilitation hospital and helping to lead a rehabilitation services network.I really enjoyed talking with Stephanie not just because she happens to be a two-time UNH alumna, but also because she is a truly authentic leader. I hope you enjoy listening to her journey as much as I did.This is the abridged version of the podcast. To check out the full length version please see our web site, healthleaderforge.org This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Stephanie Nadolny. Stephanie is the Vice President of Hospital Operations, Spaulding Rehabilitation Hospital Cape Cod and the Vice President of Ancillary Services, Spaulding Rehabilitation Network. Stephanie started her career in therapeutic recreation and has worked in rehabilitation services for thirty years. In this podcast we talk about Stephanie’s journey from an entry-level clinician to running a 60 bed rehabilitation hospital and helping to lead a rehabilitation services network. I really enjoyed talking with Stephanie not just because she happens to be a two-time UNH alumna, but also because she is a truly authentic leader. I hope you enjoy listening to her journey as much as I did.This is the full length version of the podcast. To check out the abridged version please see our web site, http://healthleaderforge.org This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Lisa Couture, the Executive Director of Krempels Center. The Krempels Center is a nonprofit organization dedicated to improving the lives of people living with acquired brain injury. In partnership with universities and community volunteers, the Krempels Center offers programs that engage its members in meaningful and productive experiences and provides ongoing support and resources to those, including survivors and family members, impacted by brain injury. Lisa is a graduate of the University of New Hampshire, having double majored in Social Work and Outdoor Education. She served in a variety of leadership roles in a number of organizations leading up to her position as the Executive Director in 2009. In the full length version of the interview, we discuss her early career as well as her time at the Krempels Center. The full-length interview runs about 90 minutes. I have produced an abridged version that runs about forty minutes.for more information, please see our web site, http://healthleaderforge.org This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Lisa Couture, the Executive Director of Krempels Center. The Krempels Center is a nonprofit organization dedicated to improving the lives of people living with acquired brain injury. In partnership with universities and community volunteers, the Krempels Center offers programs that engage its members in meaningful and productive experiences and provides ongoing support and resources to those, including survivors and family members, impacted by brain injury. Lisa is a graduate of the University of New Hampshire, having double majored in Social Work and Outdoor Education. She served in a variety of leadership roles in a number of organizations leading up to her position as the Executive Director in 2009. In the full length version of the interview, we discuss her early career as well as her time at the Krempels Center. The full-length interview runs about 90 minutes. I have produced an abridged version that runs about forty minutes.for more information, please see our web site, http://healthleaderforge.org This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Sean Stevenson. Sean a Senior Vice President for Operations with Genesis HealthCare, and responsible for Genesis’s 110 skilled nursing facilities in New England. Sean is an alumnus of the University of New Hampshire and holds a degree in Health Management and Policy, which of course is my department. In this interview, Sean talks about his journey in the long-term care field and all the rewards and challenges it presents. Sean and I both share the opinion that the long-term care field is underappreciated for the opportunity it represents to young people who are interested in a meaningful career in healthcare. The full-length interview runs about 90 minutes. I have produced an abridged version that runs about an hour. This is the full-length version. If you’d like to listen to the abridged version, please see our web site, http://healthleaderforge.org for the link. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Sean Stevenson. Sean a Senior Vice President for Operations with Genesis HealthCare, and responsible for Genesis’s 110 skilled nursing facilities in New England. Sean is an alumnus of the University of New Hampshire and holds a degree in Health Management and Policy, which of course is my department. In this interview, Sean talks about his journey in the long-term care field and all the rewards and challenges it presents. Sean and I both share the opinion that the long-term care field is underappreciated for the opportunity it represents to young people who are interested in a meaningful career in healthcare. The full-length interview runs about 90 minutes. I have produced an abridged version that runs about an hour. This is the abridged version. If you’d like to listen to the full-length version, please see our web site, http://healthleaderforge.org for the link. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems. Jake and his team consult with healthcare organizations around the country on how to improve the patient experience. Jake draws on 18 years of experience with Disney to help healthcare organizations improve how they care for patients. In this podcast, we talk about Jake’s career at Disney, then what it was like breaking out on his own and founding Integrated Loyalty systems. We also talk about his recently published book, 99 Lessons Learned from Disney To Improve The Patient Experience, which I would recommend to anyone who is thinking about ways to improve the patient experience.This is the abridged version of the interview. There is also a full-length version. Please see our web site, healthleaderforge.org for more information. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems. Jake and his team consult with healthcare organizations around the country on how to improve the patient experience. Jake draws on 18 years of experience with Disney to help healthcare organizations improve how they care for patients. In this podcast, we talk about Jake’s career at Disney, then what it was like breaking out on his own and founding Integrated Loyalty systems. We also talk about his recently published book, 99 Lessons Learned from Disney To Improve The Patient Experience, which I would recommend to anyone who is thinking about ways to improve the patient experience.This is the full length version of the interview. There is also a one-hour abridged version. Please see our web site, http://healthleaderforge.org for more information. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Marie Vienneau, the President and CEO of Mayo Hospital in Dover Foxcroft, Maine. Mayo Hospital is a critical access hospital in rural central Maine. Mayo Hospital is the primary hospital for the 17,000 residents of Piscataquis county, spread over a land mass roughly the size of Connecticut.Prior to coming to Mayo Hospital, Marie worked at Millinocket Regional Hospital, in her home town of Millinocket, Maine, where she rose from staff nurse to President and CEO. During her tenure, like much of rural Maine, the two paper mills that were the economic engines of her community closed down. We talk at length about what it is like leading a non-profit community hospital during a time of economic downturn, and how she led the organization and worked with the community to care for her fellow residents. Marie has been the President and CEO of Mayo Hospital since 2014. Mayo Hospital has a unique governance structure: it is a quasi-governmental entity governed by a Hospital Administrative District, which I was not familiar with. We discuss how this governance structure is different from the typical non-profit hospital’s governance structure and the challenges of working in this different environment. Mayo Hospital is currently in negotiations to merge with Northern Light Health, formerly the Eastern Maine Health System, one of the three largest health systems in Maine, and we discuss some of the challenges of going through a merger process. We close on a discussion of leadership.The full-length interview runs about 90 minutes. I have produced an abridged version that runs about an hour. This is the abridged version. If you’d like to listen to the full-length version, please see our web site, http://healthleaderforge.org for the link. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Marie Vienneau, the President and CEO of Mayo Hospital in Dover Foxcroft, Maine. Mayo Hospital is a critical access hospital in rural central Maine. Mayo Hospital is the primary hospital for the 17,000 residents of Piscataquis county, spread over a land mass roughly the size of Connecticut.Prior to coming to Mayo Hospital, Marie worked at Millinocket Regional Hospital, in her home town of Millinocket, Maine, where she rose from staff nurse to President and CEO. During her tenure, like much of rural Maine, the two paper mills that were the economic engines of her community closed down. We talk at length about what it is like leading a non-profit community hospital during a time of economic downturn, and how she led the organization and worked with the community to care for her fellow residents. Marie has been the President and CEO of Mayo Hospital since 2014. Mayo Hospital has a unique governance structure: it is a quasi-governmental entity governed by a Hospital Administrative District, which I was not familiar with. We discuss how this governance structure is different from the typical non-profit hospital’s governance structure and the challenges of working in this different environment. Mayo Hospital is currently in negotiations to merge with Northern Light Health, formerly the Eastern Maine Health System, one of the three largest health systems in Maine, and we discuss some of the challenges of going through a merger process. We close on a discussion of leadership.The full-length interview runs about 90 minutes. I have produced an abridged version that runs about an hour. This is the full-length version. If you’d like to listen to the abridged version, please see our web site, http://healthleaderforge.org for the link. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Chris DiNicola. Chris is a healthcare entrepreneur working in the field of addiction services. I stumbled on to Chris’s organization after reading about a new barber shop in Nashua, New Hampshire that was run by recovering addicts, and catering to those in recovery. It turned out Rise Barbershop was just one of a number of ventures Chris is responsible for. I spoke with him at Process Recovery Center, one of two treatment facilities he and his partners own. They also operate sober living houses, which provide safe and supportive housing communities for recovering addicts with a total of 170 beds in New Hampshire and Massachusetts. What is amazing is that Chris and his partners are all recovering addicts, so the businesses are a manifestation of their passion to help others who have suffered from the same challenges. This is one of the longer interviews I’ve done, so I’ll be posting two versions. This is the abridged version. If you’d like to listen to the abridged version, please see our web site, http://healthleaderforge.org for the link. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Chris DiNicola. Chris is a healthcare entrepreneur working in the field of addiction services. I stumbled on to Chris’s organization after reading about a new barber shop in Nashua, New Hampshire that was run by recovering addicts, and catering to those in recovery. It turned out Rise Barbershop was just one of a number of ventures Chris is responsible for. I spoke with him at Process Recovery Center, one of two treatment facilities he and his partners own. They also operate sober living houses, which provide safe and supportive housing communities for recovering addicts with a total of 170 beds in New Hampshire and Massachusetts. What is amazing is that Chris and his partners are all recovering addicts, so the businesses are a manifestation of their passion to help others who have suffered from the same challenges. This is one of the longer interviews I’ve done, so I’ll be posting two versions. This is the full-length version. If you’d like to listen to the abridged version, please see our web site, http://healthleaderforge.org for the link. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com