Insurance Journal Podcast

Rick Lawrence and Kevin Strong discuss how continued investments in technology, transparency, and innovation are helping insurers adapt to rising nuclear verdicts, social inflation, and the evolving needs … Read More » The post How Technology Investment Is Reshaping Commercial Insurance appeared first on Insurance Journal TV.

At RIMS RISKWORLD 2026 in Philadelphia, Robert Stein of Aon discussed how AI is helping insurance professionals automate routine tasks, enhance decision-making, and deliver stronger client service without … Read More » The post How AI Is Reshaping Insurance Workflows Without Replacing Human Expertise appeared first on Insurance Journal TV.

At RIMS RISKWORLD 2026, Blake Giannisis, Executive Vice President, North American Property Practice Leader at Hub International, discussed how catastrophe exposure is evolving beyond traditional flood and earthquake risks, … Read More » The post How Catastrophe Risk Exposure Is Changing Across the Insurance Industry appeared first on Insurance Journal TV.

Join top insurance and InsurTech innovators at the 2026 InsurTech Summit on May 19 for expert insights on building authentic customer experiences, plus a live virtual trivia competition … Read More » The post The CX Advantage: How InsurTech Leaders Are Redefining Customer Experience in 2026 appeared first on Insurance Journal TV.

The rapid rise of artificial intelligence is driving unprecedented demand for larger, more powerful data centers capable of delivering the massive computational infrastructure needed to support next-generation AI … Read More » The post Why AI Is Fueling the Massive Data Center Boom appeared first on Insurance Journal TV.

Insurance carriers can help insureds avoid costly litigation by encouraging better use of free risk management resources and fostering early collaboration between claims teams, legal counsel, and defense … Read More » The post Preventing Claims from Becoming Nuclear Verdicts appeared first on Insurance Journal TV.

At RIMS RISKWORLD 2026, Mario Vitale, CEO of Cyber Insurance Solutions at Resilience, told Carrier Management’s Elizabeth Blosfield that while AI is creating major efficiencies for insurers and … Read More » The post How AI Is Accelerating Cybercrime Risk appeared first on Insurance Journal TV.

A candid Insurance Journal Academy after show explores how poor claims staffing, lack of training, and corporate cost-cutting are driving burnout, litigation, customer frustration, and ultimately higher losses … Read More » The post Why Understaffed Claims Teams Are Costing Insurers More Than They Think | Fred Fisher and Chantal Roberts appeared first on Insurance Journal TV.

At RIMS RISKWORLD 2026, Claude Howard, Vice President of Workers Compensation Claims at Travelers,  explains how strong employee training, open communication, and fast post-injury response plans are the … Read More » The post Protecting Workers Starts Before the Accident Happens appeared first on Insurance Journal TV.

At RIMS RISKWORLD 2026, Tony Chimera, Chief Administrative Officer at Westfield Specialty Insurance, joins Chad Hemenway to discuss how honest conversations and following through on promises can help … Read More » The post Building Loyalty Starts With Listening to Your Team appeared first on Insurance Journal TV.

At RIMS RISKWORLD 2026, Arabella Ramage and Chris Mather of Lloyd’s Market Association discuss how clearer policy language, standardized SME-focused cyber products, and proactive insurer services could help small … Read More » The post Closing the Cyber Insurance Gap for SMEs: Simpler Coverage, Smarter Protection appeared first on Insurance Journal TV.

Employee benefits is “a fast-growing vertical” that often outpaces the rest of agents and brokers’ p/c business, says Tammi Shapiro, who leads benefit solutions at Applied Systems. On … Read More » The post Consulting Critical for Benefit Brokers appeared first on Insurance Journal TV.

In this sneak peek, Ekine Akuiyibo explains how AI is transforming hiring into a new way of thinking, where every task is evaluated for speed, efficiency, and smarter … Read More » The post AI Is Rewriting Hiring. But Who’s Really Making the Decisions? appeared first on Insurance Journal TV.

From real-world underwriting and claims use cases to billion-dollar AI strategies at major insurers, this discussion explores how AI assistants are already transforming insurance workflows while highlighting key … Read More » The post AI Assistants in Insurance: What’s Working, What’s Next, and What’s Holding It Back appeared first on Insurance Journal TV.

Host George Jack and the Director of the Academy of Insurance, Patrick Wraight, talk with Dr. Brenda Wells and her students at East Carolina University about the real-world … Read More » The post Peptides, GLP-1s, and Risk: What Insurers Need to Know Now | IJA Aftershow with Brenda Wells and Students appeared first on Insurance Journal TV.

How is AI reshaping hiring—and what risks are emerging? Join Ekine Akuiyibo (COO, Socotra), Madeline Mann (HR Leader & Founder, Self Made Millennial), and Bill Nance (CEO, StrataTech) … Read More » The post When AI Becomes the Hiring Manager: Risks Every Leader Should Know appeared first on Insurance Journal TV.

Telematics and emerging AI tools are boosting ROI not just by reducing accidents through better driver behavior insights, but by delivering organization-wide value through integrated data that improves … Read More » The post How Are Telematics and AI Tools Driving ROI Beyond Safety for Businesses? appeared first on Insurance Journal TV.

We all love our favorite consumer brands. We feel like they understand us, like good friends. Why? In part because for years they’ve invested in branding targeted to … Read More » The post Quantifying Investment in Brand appeared first on Insurance Journal TV.

While autonomous trucks are advancing, human decision-making still plays a critical role today, meaning telematics won’t disappear but will evolve alongside AI to support safer, smarter fleet operations. … Read More » The post Will Autonomous Trucks Replace Telematics or Just Completely Redefine It? appeared first on Insurance Journal TV.

From helping brokers reduce risk before losses happen to verifying weather-related claims after the fact, data-driven tools are giving insurers a clearer, faster way to manage both prevention … Read More » The post Smarter Claims Start with Better Data, From Risk Prevention to Real-Time Validation appeared first on Insurance Journal TV.

Are claims getting more complex, or just more expensive?  From inflation to AI tools, claims professionals break down why the answer isn’t one or the other, it’s both. … Read More » The post PLRB: What’s Really Driving Claims? Complexity or Cost? appeared first on Insurance Journal TV.

Most small businesses think they’re too insignificant to be attacked, but in reality they’re often the easiest and most vulnerable targets, making cyber insurance and preparedness more critical … Read More » The post Cyber Attacks Aren’t Only Big Companies. Small Businesses Are the Real Target | Aftershow with Kevin Amrhein appeared first on Insurance Journal TV.

From smart cameras to real-time driver coaching, insurers like The Hartford are using AI-powered telematics to reduce risky behavior, prevent accidents, and directly improve their bottom line. Watch … Read More » The post Are AI Tools Really Helping Drivers Become Safer? appeared first on Insurance Journal TV.

At the PLRB conference, professionals reveal that rising policy complexity, unclear standards, roof age disputes, and poor communication across stakeholders are driving friction, delays, and even lawsuits throughout … Read More » The post Claims Chaos: Complexity, Confusion, and Communication Breakdowns appeared first on Insurance Journal TV.

WTW’s Dale Porfilio defines legal system abuse and examines its impact on liability losses. He also explores key drivers behind rising claims costs—along with potential solutions. Watch this … Read More » The post WTW’s Dale Porfilio on Legal System Abuse: Key Drivers and Industry Impact appeared first on Insurance Journal TV.

What could an insurance company finance guy bring to the On Point Podcast table? Turns out a lot of insight about the business… And some fun as well. … Read More » The post Fun with Financials appeared first on Insurance Journal TV.

Industry experts break down how misunderstood additional insured status, complex policy language, and lack of experience are creating confusion, risk, and costly mistakes across insurance claims and contracts. … Read More » The post The “Additional Insured” Illusion: Why Coverage Isn’t What You Think | IJA Aftershow: BIll Wilson appeared first on Insurance Journal TV.

At the PLRB conference, claims professionals reveal the biggest friction points today to Claims Journal’s Kelly De La Mora. Ranging from communication breakdowns and inflated claims to outdated … Read More » The post What’s Really Breaking Claims? Industry Pros Sound Off from PLRB appeared first on Insurance Journal TV.

Watch a preview of this Origami Risk webinar all about how insurers are tackling experience gaps in claims handling to maintain consistency, reduce operational risk, and support the … Read More » The post SPONSORED: What Are The Hidden Challenges in Claims Handling Today? appeared first on Insurance Journal TV.

In this new Insurance Journal + Risky Future event, you’ll get a real look at what’s actually working in fleet safety right now. Telematics, AI, and the Future … Read More » The post Fleet risk is changing fast. Are you keeping up? View the On Demand Webinar! appeared first on Insurance Journal TV.

After working at carriers for 20 years, strategic consultant Brando Guerrero offers up some strong opinions on the future of insurance distribution. Listen as he dishes out some … Read More » The post Middle Ground is Collapsing appeared first on Insurance Journal TV.

In a world of automation, George Jack explains why empathy, active listening, and relentless consistency still define exceptional customer service. Watch this episode with guest host Allen Laman, … Read More » The post The Human Edge in Customer Support | IJA Aftershow: George Jack appeared first on Insurance Journal TV.

Insurance today is proactive risk management, combining security intelligence, real-time monitoring, and rapid notification to minimize business interruption from cloud outages. Watch this clip with Insurance Journal’s Allen … Read More » The post Beyond the Policy: Building Real Cloud Resilience | Risky Future Event appeared first on Insurance Journal TV.

MyNewMarkets connects insurance agents with thousands of market providers through a powerful search engine, helping them quickly find the right markets, gain visibility, and grow their business. Check … Read More » The post Are You Using the Best Search Engine for Insurance Markets? appeared first on Insurance Journal TV.

A behind-the-scenes look at how claims organizations are using data, training, and teamwork to balance caseloads, manage rising litigation pressures, and support adjusters in a rapidly evolving claims … Read More » The post Inside Today’s Claims Departments: Caseloads, Culture, and Change appeared first on Insurance Journal TV.

With continued migration to hyperscale cloud platforms, outages caused by configuration mistakes, system overload, or authentication failures now carry the potential for regional, or even national, business disruption. … Read More » The post Cloud Dependency in 2026: Bigger Infrastructure, Bigger Consequences | Risky Future Event appeared first on Insurance Journal TV.

Here’s an engaging chat with Heather Wilson, who challenged herself early to grow in her career—starting with Girl Scout cookie sales in grade school. Then, professional work beginning … Read More » The post ‘Scrappy’ Learner Champions AI in Claims appeared first on Insurance Journal TV.

Parametric insurance provides faster financial relief by paying out when predefined events or data triggers occur, expanding risk coverage beyond traditional indemnity-based insurance models. Watch this Aftershow episode … Read More » The post What Is Parametric Insurance and Why Is It Different From Traditional Coverage? | IJA Aftershow: Joe Harrington appeared first on Insurance Journal TV.

Being “really intentional” about ensuring that companies are using artificial intelligence to actually helping adjusters and not hindering their work or replacing them should be the ultimate goal … Read More » The post EP. 06: Making The Most of Technologies And Trends Impacting Adjusters appeared first on Insurance Journal TV.

Deb Dioguardi, EVP, Professional Lines National Practice Leader at Jencap, talks with Insurance Journal’s Allen Laman about how clients were hit by major outages, and why the ripple … Read More » The post What Happens When the Cloud Fails? | Risky Future Event appeared first on Insurance Journal TV.

Ready to showcase your solution to an audience that’s actively looking for innovation? Our Demo Days connect forward-thinking insurance professionals, like carriers, MGAs, agents, claims leaders, and risk … Read More » The post Put Your Product in Front of Insurance Decision-Makers with Demo Days! appeared first on Insurance Journal TV.

We check in with Joe Zuk, an insuretech guru with private equity firm Altamont Capital Partners. It’s an “exciting” time to evaluate new and established firms, he says. … Read More » The post Underwrite People First and Foremost appeared first on Insurance Journal TV.

After major cloud outages brought businesses to a halt in 2025, insurers and risk managers are rethinking how cyber policies respond to third-party vendor failures. In this Risky … Read More » The post When the Cloud Fails: Protecting Insureds in a Third-Party Outage Crisis appeared first on Insurance Journal TV.

In this Academy of Insurance Aftershow, George Jack talks with Patrick Wraight and Casey Roberts as they review the latest class about ISO updates. They explore the purpose … Read More » The post Inside ISO Updates: Timing, Trends & Coverage Gaps | IJA Aftershow: Casey Roberts appeared first on Insurance Journal TV.

From distracted driving and accident causation to DIY retrofits and generational adoption trends, this discussion unpacks the risks, benefits, and insurance implications of self-driving technology. Watch this Aftershow … Read More » The post Autonomous Vehicles: Innovation, Liability & the Long Road Ahead | IJA Aftershow: Brenda Wells appeared first on Insurance Journal TV.

Nuclear verdicts are runaway jury awards that far exceed economic damages, driven by social inflation, emotional storytelling, corporate distrust, and juries’ growing willingness to punish perceived misconduct. Watch … Read More » The post Runaway Jury Awards: The Rise of Nuclear Verdicts appeared first on Insurance Journal TV.

Imagine a world where we all loved our work. And work loved us back! Okay, that’s just not gonna happen, says professional development and executive coach Jenn Urso. … Read More » The post Work is Not Meant to Love You appeared first on Insurance Journal TV.

A candid after-show conversation with George Jack, Patrick Wraight and instructor Heather Blevins explore how AI is transforming insurance claims, why human oversight and ethical guardrails still matter, … Read More » The post Navigating AI, Ethics, and Accountability | IJA Aftershow: Heather Blevins appeared first on Insurance Journal TV.

In this installment of the Expert Viewpoint video series, Pragatee Dhakal, Director of Product Strategy and Enablement at CLARA Analytics, explains how nuclear verdicts are becoming more frequent—and … Read More » The post Expert Shares How Nuclear Verdicts Are Impacting Insurers appeared first on Insurance Journal TV.

When the insurance market gets tough—and it has been in recent years—the entrepreneurs get going. New products, new coverage alternatives and new service bolt-ons are created. Dylan DiMarchi … Read More » The post Guaranteeing Property Insurance Cost appeared first on Insurance Journal TV.