PODCAST · business

Mapal Spotlight on Learning Design - Gap Analysis

by Ken Ume - Mapal Spotlight

Why did your venue slip in the latest monthly mystery shopper score?How did that allergen mix‑up nearly happen last week?If you work in hospitality, you’ll know it’s not always about what people know - it’s about what actually happens on the floor. A server might ace their training, but then forget to double‑check allergens at the table. A chef might know the recipe by heart but still skip a step in the rush. That’s not laziness or ignorance - it’s a gap. Or more likely it's several gaps.This series is all about spotting those gaps and figuring out how to close them. It’s based on the idea of Gap Analysis — a simple way to understand what’s really holding people back, beyond the usual “they just don’t get it” excuse.Each episode will help you spot a gap with practical tips and checklists you can put into action right away. You'll find examples to help you close gaps and coach your teams more effectively.Quick, useful and easy to apply — this podcast is for hospitality leaders who