NTT DATA Insurance Thought Leadership Podcast

In this episode of the NTT DATA Insurance Thought Leadership Podcast, Stuart Maltas, Global Insurance Industry Cloud Leader at NTT DATA Inc., hosts a conversation with Amit Unde, Global Head of Insurance Strategy and Advisory at NTT DATA Insurance, to explore how insurers are moving beyond cloud migration into a new phase of value creation. Together, they discuss the evolution from Insurance Cloud 1.0 (focused on infrastructure and migration) to Cloud 2.0, where the combination of cloud, data and AI becomes the foundation for business transformation. The conversation highlights the growing importance of trust, financial accountability, and data modernization as insurers look to scale AI across the enterprise. The episode also dives into one of the most critical shifts in the industry: the rise of Agentic AI for insurance. Stuart and Amit explore how insurers can move from experimentation to real impact by adopting AI-native architectures, orchestrating intelligent agents across workflows, and modernizing legacy systems to unlock value. They also examine the practical challenges insurers face, from legacy tech debt and rising cloud costs to the need for scalable data foundations and governance. Through real examples, they outline how organizations can balance innovation with control while delivering measurable business outcomes. Tune in to discover how insurers can move from cloud adoption to business value, leveraging Agentic AI to drive productivity, improve customer experience, and build the foundation for the next generation of insurance operations. 

Two Structural Inflection Points Facing the Insurance IndustryThe insurance industry is at a critical turning point, shaped by two fundamental shifts:1. Redefining Customer ValueCustomer expectations are evolving from protection-centered offerings to life-centric, well-being-focused value propositions.Insurers must now support prevention, health, and everyday peace of mind—not just risk coverage.2. Rethinking the Productivity ModelAmid workforce shortages and increasing operational complexity, traditional operating models are no longer sustainable.A fundamental redesign of processes and capabilities is required.In this episode, Masaki Maeda, Global Insurance Lead at NTT DATA Group Corporation, and Gyouen Ri from the Strategic Design Section explore how these structural challenges can be addressed through a strategic, future-oriented approach.Bridging Vision and ExecutionRedesigning business strategy, operating models, and customer experiences in an integrated manner.AI-Powered OrchestrationFeaturing Digital Employee, an AI agent co-developed by NTT DATA and IBM, capable of orchestrating complex workflows across CRM, policy administration, claims systems, and generative AI tools through natural language commands.The Emerging Model of InsurancePrevention-oriented, personalized insurance powered by wearable dataAI-supported sales interactions that enhance service qualityOperational efficiency combined with elevated customer valueBy integrating foresight, co-creation, and AI-driven orchestration, insurance is evolving from a protection-based model to a proactive life partner.Discover how the next generation of insurance is being shaped—at the intersection of strategy, design, and AI.

Host Leonardo Uego, Global Marketing and Communication Headquarters, welcomes Juan Mazzini, Celent Director & Head of the Insurance Practice at EMEA, APAC & LATAM, to explore the evolving role of cloud in the insurance industry.

Host Rajarshi Raj, Director of Insurance Consulting at NTT DATA, welcomes Mat Gintrowski, Co-Founder & Chief Growth Officer at Quantee, to explore the transformative impact of AI on insurance pricing.

Host Enrique Fuentes, Head of Strategy Value at NTT DATA México, welcomes Fabio Colpas, CIO at MAPFRE México, to explore the transformative impact of artificial intelligence on the insurance industry.

Host Carlos Ordoñez, Head of Strategy & Advisory at NTT DATA Insurance Europe & Latam, welcomes Sara Alvarellos, Business Development Manager at NTT DATA Europe & Latam, to discuss the latest technology trends and their impact on the insurance industry.

Host Asaf Green, Director of Business Development for NTT Innovation Lab in Israel, welcomes David Maman, Co-Founder, CEO & CTO at Binah.ai, to explore the transformative potential of health technology.

Host Sid Patnaik, Innovation Manager at InsurTech Hub Munich, welcomes guests Firas Larbi, Lead P&C Insurance and Smart Claims at NTT DATA DACH, and Martin Poelzl, Head of Strategic Advisory FSI (Banking & Insurance) at NTT DATA DACH, to explore the transformative impact of AI on the insurance industry.

Host Carlos Ordoñez, Head of Strategy & Advisory at NTT DATA Insurance Europe & Latam, welcomes Romi Sumaria, Head of Business Development at Terra Quantum, to explore the transformative potential of quantum technology.

David Pereira, Head of IBIOL GenAI Transformation at NTT DATA and Alex Schmelkin, Founder & CEO at Sixfold, discuss key metrics, technology investments, AI adoption, scalability, and collaboration benefits in the insurance industry.

Juan José Castro and Raúl Mejías from the BPS Insurance Unit at NTT DATA Europe & LATAM discuss the transformative impact of artificial intelligence on the insurance industry.

Host Victoria Achaval welcomes Juan Mazzini, Director at Celent and Head of the Insurance Practice for EMEA, APAC, and LATAM, to explore the critical role of analyst relations in the insurance industry.

Hosts Oscar Morado and Carlos Porto dive into the evolving role of AI in transforming the insurance sector.

Hosts Paula de Corral and José Félix Cañas García delve into how embedded innovation and B2B2C strategies are transforming insurance distribution and enhancing customer experiences.

Host Masaki Maeda welcomes Sakura Kawakami to discuss how digital-first solutions, no-code platforms, and customer-centric strategies are transforming the insurance landscape in Japan.

Hosts Inês Eusébio and Denisse Garnica delve into the evolving competition for talent and how collaboration and curiosity are shaping the future of organizations. 

The participants explore the role of AI and human oversight in reshaping the insurance landscape.

Hosts Rahul Maheshwari and Tanguy Touffut explore the transformative potential of parametric insurance and its impact on the insurance industry.

Hosts Mark Toye and Cristina Álvarez explore the transformative potential of Generative AI in insurance, focusing on implementation and data governance.

Brian Mullins and Rahul Maheshwari explore the impact of Generative AI and quantum computing in insurance, focusing on practical uses and regulatory challenges. 

In our third NTT DATA’s Insurance Thought Leadership Podcast, we dive into the exciting realm of Insurtech, revealing the latest findings and features from the highly anticipated Insurtech Global Outlook 2024 Report. Join Sichen Zhou and Alvaro Takashi as they explore the three waves currently shaping the insurance industry landscape: Digital Insurance, Connected Insurance, and Cutting-Edge Gen AI. Discover case studies of companies like Mind Foundry, Descartes, Qumata, and Bolttec leading these waves and gain valuable insights into investment highlights and industry trends.Stay tuned for a comprehensive analysis that promises to redefine the industry's trajectory.

The participants dig into how understanding the customers and adapting to their interaction preferences across channels is key, and also, the value of AI in providing proactive and personalized communications that can enhance the customer experience.

Víctor Velasco, Head of Life, Pensions and Investments at NTT DATA Insurance EMEAL; and Ralph Tucker, Industry Development Lead - Life, Pensions and Investments at NTT DATA Insurance EMEAL; discuss the profound impact of cutting-edge technologies, specifically large language models and GPT chat platforms on the insurance industry. https://insurance.nttdata.com/podcast/taking-life-insurance-to-the-next-level/