ON AIR

Recorded live at Lennox Vision Tech, this episode marks the official launch of Lennox ON CALL, a new podcast created to amplify the voice of the HVAC technician. Joining Dave and Doug on the Lennox ON AIR stage, DM Nick Galanis and FTC Anthony Vitale share the inspiration behind building a platform dedicated to the real-life experiences of those in the field. From the isolation of working solo to the need for stronger connection, mentorship, and advocacy, Lennox ON CALL is designed to give technicians a place to be heard—and celebrated.Blending humor, honesty, and insight, this conversation introduces what listeners can expect from the new series: unforgettable service call stories, lessons learned outside the textbook, and a deeper look into the lives behind the tools. Filmed in front of a live Vision Tech audience, this episode captures the energy, passion, and purpose driving the next evolution of Lennox ON AIR—one that ensures technicians everywhere know they’re never truly working alone.Got a story, tip, or opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!Lennox ON AIR is a Lennox Learning Solutions Production.

In this episode of Lennox ON AIR, Dave and Doug go behind the scenes with two critical roles that keep the field moving: the Inside Technical Consultant (ITC) and the Field Technical Consultant (FTC). From the first phone call a technician makes on the job site to hands-on troubleshooting and in-person training, we explore how these roles work together to solve problems, reduce repeat visits, and support dealers when they need it most.Our guests share what their days really look like, how experience and preparation change the outcome of a service call, and why training is just as important as troubleshooting. Along the way, we talk about the mental and physical demands of the job, the value of relationships built over time, and how new tools—like virtual support and AI—are shaping the future of technical service in the trades.Nominate Lennox ON AIR for the ACHR NEWS Industry Podcaster Award!Lennox ON AIR is a Lennox Learning Solutions Production.

In this episode of Lennox ON AIR, Doug and Dave are joined by talent acquisition expert Jed Gifford to break down what it really means to treat your career like a business—not just in theory, but in daily habits, communication, and attitude. From navigating tough conversations with leadership to understanding your value long before you apply for a new role, Jed lays out clear, practical guidance that applies whether you’re an installer in a basement, a service tech on the road, or a leader preparing the next generation.We also explore common fears and misconceptions that hold people back, like networking anxiety, worrying about being “too honest” in interviews, or feeling stuck in a role you’ve outgrown. Jed makes it simple: build your brand, practice your craft, strengthen your digital footprint, and show up every day with enthusiasm and intention. Whether you’re looking to advance, pivot, or simply gain clarity on where you’re headed, this conversation delivers the roadmap—and the motivation—to take your next step with confidence.Nominate Lennox ON AIR for the ACHR NEWS Industry Podcaster Award!Lennox ON AIR is a Lennox Learning Solutions Production.

In this special International Women’s Day episode of Lennox ON AIR, Valerie Mastalka hosts a candid conversation at Lennox headquarters with Lanessa Bannister, Vimukta Talwar, and Betty Ungerman on what introverted leadership can look like. Together, they break down common misconceptions, share moments that shaped their leadership styles, and highlight the real strengths that quieter leaders bring to teams and decision-making.The panel also offers practical tools for gaining visibility, managing energy, and leading authentically in fast-moving environments. Whether you identify as an introvert, extrovert, or somewhere in between, this episode reminds us that great leadership isn’t about personality—it’s about awareness, intention, and the impact you create.Nominate Lennox ON AIR for the ACHR NEWS Industry Podcaster Award!Lennox ON AIR is a Lennox Learning Solutions Production.

In this episode of Lennox ON AIR, Dave Chatmon and Doug Smiley sit down with dealer Mike Guillen of Hope Heating and Cooling to share the remarkable story that began at Lennox Vision Tech and grew into a defining moment for the BuildATech Friends & Family program. What started as an unexpected introduction between Mike and a young man named Alex quickly became a powerful example of what’s possible when potential meets opportunity—ultimately leading Alex to complete BuildATech as the top technician in his class.You’ll also hear how BuildATech Friends & Family, supported by Lennox Learning Solutions, is giving dealers a new way to find and develop talent in an industry where technician shortages continue to challenge growth. From the spark that happened at Vision Tech to the long‑term career pathways that follow, this episode offers practical insights for dealers looking to strengthen their teams, invest in emerging talent, and build a workforce that lasts.Lennox ON AIR is a Lennox Learning Solutions Production.

In this episode of Lennox ON AIR, Dave and Doug visit Strategic America in Des Moines to hear how a cold call 45 years ago grew into a national marketing partnership supporting thousands of Lennox dealers. John, Lindsey, and Trista share how SA evolved from traditional media to full‑funnel digital strategy and why trust, data, and collaboration remain at the center of dealer success.The team breaks down what today’s dealers need to stay competitive — from AI‑driven search changes to maintaining a strong digital footprint and giving agencies better lead‑quality feedback. Whether you're building brand awareness or driving more leads, this conversation offers clear, practical ways to strengthen your marketing and get more from the partnership.Lennox ON AIR is a Lennox Learning Solutions Production.

In this episode of Lennox ON AIR, Doug and Dave head to Des Moines to visit Bell Brothers and explore how a 70‑year HVAC company expanded into true whole‑home service. They sit down with President Jason Gassman and Territory Sales Manager Brendan Sullivan to discuss the company’s evolution—how adding plumbing, water solutions, and new service lines allowed Bell Brothers to support every system in the home while staying rooted in the care and craftsmanship that built their brand.Jason shares how intentional leadership, technician development, and fast, customer‑first service drive their growth, while Brendan highlights why the Lennox–Bell Brothers partnership works and how aligned cultures strengthen the homeowner experience. This episode offers an inside look at a company that’s grown beyond HVAC—expanding thoughtfully, serving boldly, and delivering complete home comfort for the Des Moines community.Lennox ON AIR is a Lennox Learning Solutions Production.

In this episode of Lennox ON AIR, Doug and Dave visit the Lennox Marshalltown factory to explore the people, history, and culture that have shaped Lennox for more than a century. They sit down with Terry Frederickson, celebrating 50 years with the company, and Manufacturing Engineering Supervisor Jimmy Aiello to discuss the evolution of the plant, the creation of the Lennox museum, and why craftsmanship and community remain central to everything built in Marshalltown.Terry shares his firsthand account of the 2018 tornado and the remarkable resilience that followed, while Jimmy walks listeners through what dealers experience during today’s factory tours—from the museum to the audit lab to the assembly lines. This episode highlights the pride, dedication, and culture that give Lennox equipment its heartbeat.Lennox ON AIR is a Lennox Learning Solutions Production.

In this episode of Lennox ON AIR, Dave Chatmon and Doug Smiley sit down with Mike Guillen, owner of Hope Heating and Cooling, to explore how he built one of the fastest-growing HVAC businesses from the ground up. From starting with zero debt to creating a culture centered on trust and service, Mike shares the unconventional strategies that helped him turn vision into reality—and why doing things the right way matters more than ever.You’ll also hear how Hope Heating is redefining success through community impact, including its nonprofit initiative, Day of Hope, and a business model built on referrals. Whether it’s leading with purpose, building a team that thrives, or navigating growth without sacrificing values, this episode offers practical insights for dealers, owners, and anyone looking to grow a business that lasts.Join us at Lennox VisionTECH 2026!Lennox ON AIR is a Lennox Learning Solutions Production.

In this episode of Lennox ON AIR, Joe and Dave sit down with Tim Brizendine, Vice President of Product Management, and his team to pull back the curtain on what’s next for Lennox innovation. From navigating one of the most significant refrigerant transitions in HVAC history to introducing new cabinet designs and advanced controls, the conversation explores how Lennox is moving beyond compliance to create products that dealers love to install and homeowners trust.You’ll also hear about exciting new ventures, including the Lennox Powered by Samsung mini-split line and a strategic partnership in water heating that positions dealers for future growth. Whether it’s cold climate heat pumps, smarter thermostats, or integrated solutions for easier installs, this episode is packed with insights on how Lennox is shaping the future of comfort—and why now is the time to think big.Talk with the Product team at Lennox LIVE 2026!Lennox ON AIR is a Lennox Learning Solutions Production.

In this episode of Lennox ON AIR, Joe and Dave sit down with Betty Ungerman—Vice President, Deputy General Counsel, and Chief Ethics and Compliance Officer at LII Corporate—to explore how dealers create lasting impact beyond HVAC. Betty shares why giving back matters and how programs like Feel the Love and the LII Lennox Foundation strengthen communities and dealer relationships.We’ll uncover the business benefits of community involvement, from boosting employee retention to building team culture, and share inspiring dealer stories. Plus, you’ll learn practical ways to structure giveback programs that fit your business. If you’re looking to inspire your team and elevate your brand, this episode proves why doing good is good for business.ON AIR is a Lennox Learning Solutions Production.

In this episode of Lennox ON AIR, Joe and Dave sit down with Erica Lucas and Daryl Tucker, two leaders shaping the future of Lennox Stores. From the early days of limited access to today’s coast-to-coast network, they unpack how Lennox Stores have evolved into a powerful extension of dealer teams—offering speed, reliability, and a culture of service that feels like family.With candid stories and deep insights, Erica and Daryl share how leadership drives culture, how store teams go above and beyond (even after hours), and how innovations like product lockers and boot camp training are transforming the customer experience. Whether you're a longtime Lennox dealer or just getting started, this episode offers valuable lessons in operational excellence, customer partnership, and what it means to truly serve.Lennox ON AIR is a Lennox Learning Solutions Production.

In this episode of Lennox ON AIR, Joe and Dave sit down with Jonathan Saunders, Manager of Dealer Training for Lennox Learning Solutions, to talk about the next generation of dealer training. From the introduction of the CLEAR sales process to new role-based assessments and the upcoming Culture Code course, Jonathan shares how Lennox Learning Solutions is helping dealers turn training into measurable business growth.Together, they unpack what it means to invest in people, how to create a sales process that builds trust and transparency, and why understanding your company’s identity is key to building a strong culture. Whether you’re a comfort advisor, technician, or dealer principal, this conversation offers a roadmap for developing your team, your business, and ultimately, your success.ON AIR is a Lennox Learning Solutions Production.

In this episode of Lennox ON AIR, Joe and Dave sit down once again with Lanessa Bannister, Vice President and General Manager of Lennox Residential. Lanessa shares her journey from VP of Sales and Stores to leading the largest Lennox business division, reflecting on how she balances courage, focus, and humility while guiding more than 2,000 people through industry change.With humor and honesty, Lanessa talks about leading peers, making tough decisions, and staying grounded under pressure. She offers candid insights on setting priorities, managing stress, and keeping teams focused on long-term success—a masterclass in leadership for a company of any size.Lennox ON AIR is a Lennox Learning Solutions Production.

In this episode of ON AIR, hosts Joe Jones and Dave Chatmon are joined by Technical Training Manager Doug Smiley to explore how the BuildATech Friends and Family program is transforming lives and strengthening the HVAC industry. From tackling the technician shortage to sharing stories of perseverance, mentorship, and career discovery, this conversation highlights how one idea grew into a nationwide movement that connects people to meaningful, hands-on careers.You’ll hear how Lennox trainers and dealers are helping everyday people, from recent graduates to career changers, find purpose, confidence, and long-term success in the trades. It’s an inspiring look at how investing in people not only builds technicians—it builds the future of our industry.ON AIR is a Lennox Learning Solutions Production.

In this episode of ON AIR, hosts Joe Jones and Dave Chatmon sit down with Patty Arellano Tolotta, VP of Marketing at Lennox Residential, and Leah Allison, Sr. Manager of Training Development, to explore what’s ahead at Lennox LIVE 2026. From keynote speakers and interactive breakouts to networking opportunities that lead to lasting mentorship, Lennox LIVE is built to help dealers strengthen their teams and grow profitably.You’ll hear how dealer feedback has shaped the 2026 agenda, why fewer but larger events create more impact, and how AI, marketing, and changing homeowner expectations are influencing the future of HVAC. Whether you’re an owner, comfort advisor, technician, or part of the office and marketing team, Lennox LIVE has something valuable for everyone.Learn more at www.LennoxLIVE.com.

In this episode of ON AIR, we sit down with Ed Lietz of 911 Mechanical and Alicia Thomson, Lennox Territory Manager, to explore what it takes to transition from residential new construction into the add-on replacement market. Ed shares the story behind the company’s unique name, his background as a firefighter, and the intentional steps 911 Mechanical is taking to diversify, stabilize cash flow, and strengthen margins.From revamping marketing and sales strategies to investing in culture, training, and soft skills, this episode highlights the challenges—and rewards—of breaking into a new business segment. Whether you’re looking to expand your offerings or simply build a more resilient operation, this conversation is packed with practical insights and inspiration for HVAC leaders.ON AIR is a Lennox Learning Solutions Production.

In this episode of ON AIR, Joe Jones and Dave Chatmon join the ACHR NEWS to explore how trusted information has shaped the HVAC industry for nearly a century—and why perspective beyond your own business is critical for growth. From the days of electric refrigeration and iceboxes to today’s digital-first world of podcasts, webinars, and social media, industry media has always helped contractors learn, adapt, and stay ahead.They uncover surprising stories of HVAC history, lessons from competition that turned into opportunity, and why community—not isolation—is what truly elevates businesses. Whether you’re leading a one-truck shop or scaling a multi-million-dollar company, this conversation reveals what history can teach us about staying ahead in a rapidly changing industry.ON AIR is a Lennox Learning Solutions Production.

In the final episode of our Women in HVAC series, Joe Jones and Dave Chatmon sit down with four women who believe that lifting others is part of doing the job well. Sally Brewer, Laura Savage, Taylor Snyder, and Lisa Yowell reflect on how mentorship, consistency, and a belief in the next generation have shaped their careers and the culture around them.They talk about team building, trust, and the quiet pride that comes from helping someone else succeed. Whether it’s showing a new hire the ropes or stepping into a leadership role for the first time, these women prove that leadership isn’t just about rising—it’s about reaching back too.ON AIR is a Lennox Learning Solutions Production.

Next up in our series on women in the HVAC industry, Joe and Dave talk with four women whose careers prove that the most powerful kind of leadership doesn’t always shout—it shows up. Lindsay Hudgens, Dottie Pacetti, Shelley Kerns, and Tina Smith reflect on the small choices, attention to detail, and daily follow-through that have helped them build long-lasting trust with coworkers, dealers, and homeowners alike.They share stories about gaining credibility in a male-dominated space—not by being loud, but by being dependable. From learning the trade on the fly to training teams, managing territories, and running businesses, these women prove that tenacity and empathy aren’t soft skills—they’re competitive advantages.ON AIR is a Lennox Learning Solutions Production.

In this second episode of the special four-part series on women in the HVAC industry we began in April, Joe and Dave join four standout leaders from the Lennox network—Kerry Sweet, Grace Shehadeh, Alison Albrecht, and Norma Behrend-Martinez—for a candid conversation about fear, courage, and the path to finding your voice.From imposter syndrome to unexpected career pivots, these women share the moments that shook their confidence—and the decisions that built it back stronger. They talk about what it really takes to lead in a male-dominated industry, the people who believed in them early on, and how stepping into fear created space for growth, trust, and lasting change.ON AIR is a Lennox Learning Solutions Production.

No script. No safety straps. Just candid conversation—recorded live at Lennox VisionTECH 2025. In this open mic episode of ON AIR, hosts Joe Jones and Dave Chatmon invite HVAC pros to pull up a chair and talk shop—unscripted and unfiltered. From uncovering what makes top performers tick to reigniting the "blue flame" of team passion, this episode is packed with real insights, big laughs, and the kind of candor that makes you feel like you’re in the room. Whether you're leading a team or looking to grow your own confidence, this one’s for you!ON AIR is a Lennox Learning Solutions Production.

Technical training is more than a safety requirement; it’s a business strategy. In this final episode of our Dealer Competencies series, we’re spotlighting the thinking technician: the one who sees past the symptoms, asks smarter questions, and takes ownership of the install.Hosts Joe Jones and Dave Chatmon are joined by Tom Davis of Davis Heating and Cooling, G Bradley of Beantown Home Services, and Lennox leaders Bill Boyer and Tony Cava. Together, they unpack how top HVAC companies are training technicians to think critically, communicate clearly, and take pride in doing it right the first time.From morning strategy huddles to jobsite checklists—and from restaurant recruits to field leaders—this episode is full of insights on what it takes to build a technical team that doesn’t just follow instructions, but that owns the outcome."ON AIR is a Lennox Learning Solutions Production.

Talent development might not show up on a balance sheet—but without it, growth stops cold. In this fifth episode of our Dealer Competencies series, we’re diving deep into how top HVAC companies are building crews that stick, scale, and lead from within.Hosts Joe Jones and Dave Chatmon sit down with Jeff Johnson of Arpi’s Industries, Richard Dorman of Rite Way Heating, Cooling and Plumbing, and Lennox leaders Sean Dinel and Paul Gallivan. These industry pros break down how they’ve turned revolving doors into waitlists by hiring fresh talent, creating clear career paths, and building the kind of team no one wants to leave.From high school recruiting to leadership pipelines, and from toxic teams to talent magnets, this conversation is packed with real strategies to future-proof your workforce and become the shop where top talent wants to stay.ON AIR is a Lennox Learning Solutions Production.

Operations may not sound flashy—but when it fails, everyone feels it. In this fourth episode of our Dealer Competencies series, we're shining a spotlight on the everyday systems that make or break HVAC businesses.Hosts Joe Jones and Dave Chatmon sit down with Matt Becker of B&B Heating and Cooling, Kyle Brittingham of Level 9, and Lennox leaders Andrew Clarkson and Kevin Rohloff. They share real stories of how growing companies can escape the chaos—by trading fire drills for defined roles, overloaded owners for empowered teams, and scattered installs for smooth, one-day jobs.From building a culture where “that’s not my job” doesn’t fly, to using technology that catches problems before customers do, this conversation is a must-listen for anyone who wants to stop running their business—and start leading it.ON AIR is a Lennox Learning Solutions Production.

What would your financials reveal if the sales stopped tomorrow? In the third episode of our six-part Dealer Competencies series, we’re taking a closer look at Finance—because no matter how strong your sales are, a business without financial clarity is one bad month away from chaos.Hosts Joe Jones and Dave Chatmon are joined by Ryan St. Michel (Owner, Grove Mechanical), Dennis O’Brien (Owner, Gopher Heating and Air), and Lennox Territory Managers Darren Benson and Mike Prusha to unpack real-world financial wins, wake-up calls, and tools that help turn guesswork into growth. It’s time to stop relying on instinct alone—get ready to lead with clarity.Don't forget to vote for the ON AIR Podcast for the ACHR NEWS Industry Podcaster / Influencer All-Star Award by May 30, 2025!ON AIR is a Lennox Learning Solutions Production.

What if the best salespeople aren’t selling, but listening? In the second episode of our six-part Dealer Competencies series, we’re talking Sales—because no matter how strong your product is, your box doesn’t move until you earn the customer’s confidence.Hosts Joe Jones and Dave Chatmon are joined by Jeremy Adams (COO, Lunchpail Service), Brian Cline (COO, Bardi Home Services), and Lennox District Managers Jason Jackson and Kevin Brown to explore what separates average salespeople from trusted advisors.This isn’t just another conversation about sales tactics—it’s a framework for leading with integrity, attracting top talent, and building a people-first culture that inspires lasting loyalty from customers and employees.Vote for the ON AIR Podcast for the ACHR NEWS Industry Podcaster / Influencer All-Star Award by May 30, 2025!ON AIR is a Lennox Learning Solutions Production.

Welcome to the first episode of our six-part Dealer Competencies series! We’re kicking it off with Marketing—because before you can deliver great service, you need to get in the door.Hosts Joe Jones and Dave Chatmon sit down with Dale and Grant Gray from Creature Comforts in Ontario, Doug Kidd from Temp Control in Nashville, and Lennox leaders Vikram Seal and Tim Harleson. They explore what works for HVAC marketing, from costly TV ad missteps to unforgettable community-first strategies like Movies by the Lake.This episode goes beyond buzzwords to unpack how dealers can build lasting customer loyalty, strengthen their brand identity, and create marketing strategies that don’t just generate leads, but generate trust.ON AIR is a Lennox Learning Solutions Production.

In this episode of ON AIR, Joe Jones and Dave Chatmon sit down with Ken Schmidt, former Director of Communications at Harley-Davidson, to explore how the brand went from near collapse to cultural icon. Ken shares the bold strategies that helped Harley-Davidson stand out in a crowded market—focusing on strong storytelling, emotional connection, and the power of being remembered rather than just noticed. He explains why most brands struggle to spark loyalty—and how authenticity, vulnerability, and a clear point of view can help reverse that trend. This conversation offers practical takeaways on breaking through the noise, building brand advocates, and getting people to talk about your business for the right reasons. Whether you're rebuilding a brand or looking to sharpen your message, this episode delivers insights that cut through the clutter.ON AIR is a Lennox Learning Solutions Production.

In this special episode of ON AIR, we celebrate Women's History Month with a powerful discussion featuring female leaders at Lennox—the first episode in a special four-part series on women in the HVAC industry! This engaging panel, hosted by Joe Jones and sponsored by the Lennox Women's Business Council, features insights from Jessica Smith, Angela Winningham, Amy Gebrian, and Alison Jones—women who have made a significant impact in a traditionally male-dominated industry.The conversation explores the unique challenges women face in the workplace, leadership growth, and the evolution of diversity within the HVAC industry. The panelists share personal experiences, career advice, and strategies for fostering inclusivity and mentorship. Whether you’re a woman in HVAC, a rising leader, or an advocate for workplace diversity, this conversation is packed with valuable insights and actionable advice to empower your journey!ON AIR is a Lennox Learning Solutions Production.

In this episode of On Air, hosts Joe Jones and Dave Chatmon sit down with Andy and Christina Bruse, founders of Age Heating and Cooling, to discuss their incredible journey from employees to successful business owners.Andy and Christina share the challenges they faced in starting their own company, from building brand recognition and establishing a customer base to hiring the right team and scaling their operations. Discover how they overcame industry hurdles, leveraged partnerships with Lennox, and found success in creating a strong company culture. Plus, hear how they’re giving back to their community through the Feel the Love program and their plans for future expansion.

In this episode of ON AIR, hosts Joe Jones and Dave Chatmon sit down with Paul Redman, CEO of Contractor Commerce, to discuss the digital evolution of the HVAC industry. As more consumers turn to online shopping, how can contractors adapt without compromising the value of their services? Paul shares insights on key industry shifts, the importance of price transparency, and how Lennox is taking a contractor-first approach by integrating online sales tools with dealer support. Tune in to learn how digital solutions can help you capture more leads, enhance customer trust, and future-proof your HVAC business. Plus, hear about the exciting innovations coming to Lennox LIVE 2025!

In this episode of ON AIR, hosts Joe Jones and Dave Chatmon dive into the power of setting great expectations—with customers, employees, and within the community. Featuring Territory Manager Chris Enourato, third-generation co-owner of Tri County Air Conditioning Jeffrey Overholt, and Tri County Air Conditioning Sales Manager Matt Koehl, the conversation explores how exceptional service and leadership go beyond just selling HVAC units.The panel shares insights on customer experience, team training, emotional intelligence in business, and the importance of community involvement—both locally and globally. Learn how defining expectations and staying committed to core values can create a lasting impact in the industry and beyond!

In this episode of ON AIR, hosts Joe Jones and Dave Chatmon sit down with Allison Jones, Vice President of Supply Chain at Lennox, to discuss the evolving landscape of supply chain management in the HVAC industry. Allison shares insights from her extensive experience, her leadership philosophy, and the strategic initiatives Lennox is implementing to enhance efficiency, product availability, and customer experience. From leveraging technology and AI-driven forecasting to streamlining logistics and piloting same-day delivery services, this episode is packed with valuable takeaways for HVAC professionals. Tune in to learn how Lennox is shaping the future of supply chain operations and what it means for contractors and dealers in the field! On Air is a Lennox Learning Solutions Production

Dive into this episode to learn about two keys to success when owning an HVAC business; creating operational efficiency and developing talent. Featuring Kim Bugiel from one of Lennox’ top dealers, Kettle Moraine, listen as Joe and Dave explore how investing in people can drive long-term growth and build a stronger business. From improving communication and offering fair compensation to creating growth this episode offers actionable tips for fostering a professional, engaged team.On Air is a Lennox Learning Solutions Production.

In this segment, we change gears with a lightning round featuring Robert Meehan, VP of National Accounts and New Business at Lennox. He offers valuable perspectives on coaching, mentoring, and advocacy. He also ties his experiences to his personal favorites, like golf and true crime. Revealing a few unexpected surprises along the way, tune in for candid and unfiltered moments.On Air is a Lennox Learning Solutions Production.

In this episode, Robert Meehan, VP of National Accounts and New Business at Lennox, shares insights on the importance of understanding business costs, accountability, and customer experience in the HVAC industry. He discusses the growing role of private equity, the impact of AI on customer service, and the need for continuous learning. Robert also reflects on his career journey with Dave and Joe, emphasizing the value of mentorship and the need to adapt to the industry's evolving future.On Air is a Lennox Learning Solutions Production.

With a shortage of over 40,000 HVAC technicians today, the industry faces a critical challenge in attracting and retaining skilled talent. In this episode of ON AIR, Joe and Dave explore strategies for effective recruiting and retention. They are joined by industry experts Doug Smiley and Clifton Beck, who discuss how to meet the 9% job growth rate projected over the next decade. This episode emphasizes the importance of clear career paths, mentorship, and a supportive work environment to help new hires envision long-term success.On Air is a Lennox Learning Solutions Production.

In this episode of ON AIR, Dave and Joe sit down at Vision Tech 2024 with industry leaders Doug Smiley and Dave Nichols. They talk about what makes teams effective across installation, service, sales, and ownership, focusing on how adaptable processes can drive performance and boost customer satisfaction.  Award-winning installer Mark Dubois and Comfort Advisor of the Year Tom Schwartz share strategies for improving installations and sales. Tune in as we go back to the basics and explore ways to keep improving for team success.On Air is a Lennox Learning Solutions Production.

In this episode, Joe and Dave sit down with Trent Davis, Director of Marketing and Product Management at Lennox Commercial. With over a decade of experience in the HVAC industry, Trent has held roles in both residential and commercial. He shares useful insights on the opportunities and challenges residential contractors have when moving into commercial services. This is a must-listen for anyone looking for ways to build strong customer relationships.On Air is a Lennox Learning Solutions Production.

In this special anniversary episode of On Air, the hosts celebrate two years and over 60 episodes. Joined by producer Garrett Hicks, they reflect on memorable clips and insights from past episodes. The episode includes early missteps and highlights plus the story behind the addition of the “Lightning Round” interviews. Listeners can look forward to a delightful mix of humor and wisdom, making it a perfect for both new and longtime fans. On Air is a Lennox Learning Solutions Production.

Join us for a fun lunchtime session with Tim Brizendine, our VP of Product, along with Joe and Dave, in an exciting Lightning Round! Tim will share his unexpected journey into the HVAC industry and discuss the challenges of product management, all while balancing team development and design. Expect laughs as he talks about his love for classic rock, playful debates on pineapple on pizza, and funny family stories. Plus, he’ll offer valuable tips on continuous learning and effective communication. Don’t miss this lively opportunity to get to know Tim better. On Air is a Lennox Learning Solutions Production.

Join Joe and Dave as they welcome back Tim Brizendine, the new VP of Product at Lennox. With almost 25 years in the industry and closing in on two decades at Lennox, Tim brings a wealth of experience from both engineering and product management roles. Tune in to hear his insights on product development and what’s next for Lennox’ future. On Air is a Lennox Learning Solutions Production.

In this episode, Joe and Dave sit down with Tom Wainwright, an HVAC expert with 21 years at Lennox and a logistics background from the U.S. Marines. Tom dives into Lennox’ distribution strategy, how technology and AI are reshaping the industry, and innovative stocking programs that boost dealer profitability. It’s an episode packed with actionable insights you won’t want to miss. On Air is a Lennox Learning Solutions Production.

In this episode, Joe and Dave are joined by a panel of industry experts and Lennox dealers, including Andy Reade and Kevin Burgeson from Burgeson's Heating and Air Conditioning, Henry Hoff from Hoff's Heating and Air Conditioning, and Mallory Mertz from Town and Country Heating and Cooling. Together, they explore innovative strategies for recruiting, hiring, and retaining top talent, delve into effective lead generation and marketing tactics, and discuss the keys to achieving operational excellence. Don’t miss this episode.On Air is a Lennox Learning Solutions Production.

In this episode, Joe and Dave dive into the digital revolution with two experts: Victoria Cowin, Director of Digital Experience/eCommerce at Lennox Residential, and Michelle Billodeau, Director of Business Development at ServiceTitan. Tune in as they discuss evolution of digital tools, the game-changing benefits of field service management systems for HVAC dealers, and the exciting new Lennox-ServiceTitan partnership that’s set to launch in 2025.  On Air is a Lennox Learning Solutions Production.

Join Chris Drury, Vice President of Sales for Lennox Commercial HVAC, as he deep dives into the strategies that drive commercial HVAC success. With over 20 years in the HVAC industry, Chris discusses the importance of influencing design and specification, and the pivotal role of serviceability in maintaining long-term customer relationships. Whether you’re a contractor looking to diversify into commercial HVAC or seeking to optimize your existing operations, this episode is packed with valuable insights and practical advice. For more information about what you heard on this episode:Lennox Evaporator CoilsLennox Reclaim ProgramOn Air is a Lennox Learning Solutions Production.

Join Vice President of Sales for Lennox Commercial HVAC, Chris Drury, as he shares his professional and personal life, exploring what drives him, his favorite movies, and the advice he'd give to his younger self. Chris shares his insights on handling stress and competition, his admiration for classic sci-fi and martial arts films, and the importance of embracing opportunities and taking risks. Whether you're a fan of quick, insightful conversations or looking to learn from an industry leader, tune in to gain wisdom and practical tips. ON AIR is a Lennox Learning Solutions Production. 

Join Mallory Mertz, owner of Town and Country Heating and Cooling Company, and Matthew Samuel, Lennox District Manager of Kansas City, for an insightful discussion on the determination needed to drive growth in your business. Mallory’s inspiring journey from part-time receptionist to successful business owner exemplifies resilience, boldness, and the critical role of a supportive, open workplace culture. Discover how challenging norms can lead to creating a successful and inclusive business. Whether you're an installer, service tech, office staff, or a business owner, don’t miss this opportunity to learn valuable lessons for your own journey in the HVAC industry. For more information about what you heard on this episode:Lennox Air Handler ON AIR is a Lennox Learning Solutions Production. 

How do you motivate your team to make a difference? Tune in as Joe and Dave sit down with Brigham Dickinson, Owner of Power Selling Pros. Brigham shares his journey and offers valuable insights on reliance, leadership, and the profound impact of giving back. Discover how shifting your mindset and taking strategic steps can help business owners transition from seeking validation to fostering generosity. Don’t miss this episode packed with inspiring stories and transformative perspectives on leadership and business growth.For more information about what you heard on this episode:Lennox Air HandlerLennox Reclaim Program2025 Refrigerant Transition ON AIR is a Lennox Learning Solutions Production.