Open Wide Podcast

Scott and Jinesh chat with Ralf Tomandl, Chief Operating Officer at HR for Health. They discuss Ralf's journey to and through dental, and his experience joining HR for Health right before Covid hit. Ralf shares some of his experience and lessons learned from event-based marketing, and highlights some of the biggest HR mistakes dentists make.   1:42 Introducing Ralf Tomandl 4:35 Journey to dental and pre HR for Health 18:46 Joining the HR for Health, and growth through Covid 24:53 Event-based marketing 40:42 HR for Health product and value prop 48:00 HR mistakes to avoid 53:42 Partnerships and conferences

Scott and Jinesh recap several highlights of the Leaderships Labs Conference, and share a couple conversations recorded at the conference itself.    1:25 Leadership Labs conference recap 19:02 Conversation with Mike Towle, Motor City Dental Partners 30:39 Conversation with Jason Bodnar, Cataloochee Dental Group

Scott and Jinesh chat with Stephen Thorne, Founder and CEO of PDS Health. They discuss the oral-systemic connection and how PDS Health is paving the way for medical-dental integration. It takes a herculean effort to change how our healthcare and payer ecosystems think about oral health, and Steve shares some of the challenges he's tackling to push the profession forward.    1:33 Introducing Steve Thorne 3:13 Going all in on medical dental integration 12:09 The patient experience 15:50 Funneling patients across the medical-dental divide 20:46 Training the medical and dental teams 22:41 Dental 'insurance' 33:21 Epic EHR 47:52 Salivary diagnostics 53:20 Back in startup mode

Scott and Jinesh chat with Elliot Zibel, serial entrepreneur and Founder of ClariFi Health. They take a deep dive into Elliot's background with focus on his DSO Select Dental Management and technology startup ClariFi Health.    1:30 Introducing Elliot Zibel 3:29 Elliot's entrepreneurial experience before dental 13:25 Entering the dental space from an investor perspective 19:21 Approach at Select Dental Management 29:31 Using data to actually change behavior 48:11 ClariFi Health journey  

Scott and Jinesh chat with John Stamper, founder and CEO of John Stamper Media. John recaps his journey to and through dental. He shares both his perspective and strategy around content marketing for companies looking to build meaningful relationships with their clients (both current and prospective).   2:00 Introducing John Stamper 4:09 From submarines to dental drills 18:44 John Stamper Media 22:03 Ideal Customer Profile 24:36 Creating brand with content 39:39 Advice for companies regarding content production 44:31 Short form vs long form 49:34 Importance of batch producing   

Scott and Jinesh discuss the recorded uptick in dental-related ER visits, Planet DDS's data on the impact of dental practice software, Dentsply's MRI venture, and recent negative press concerning DSOs.    2:44 Dental-related ER visits increase 6:42 Software improves practice performance 10:59 MAGNETOM MRI Machine 23:54 DSO financial woes   

Scott and Jinesh chat with Kevin Tallman, CEO of Mango Voice. Kevin takes us through his entrepreneurship journey before dental, and then dives deep into his journey at Mango Voice. He chats about integrations and partnerships, his ideal customer profile, and the massive impact AI is having on his company and the dental space in general.    1:15 Introducing Kevin Tallman 3:04 Accounting and oil field tech to dental tech 17:22 Getting into Mango 21:32 Integrations and Partnerships 26:40 AI changing the game 52:23 Ideal customer profile 55:16 Future of the front office

Scott and Jinesh chat with Dr. Brad Hughes, Founder and CEO of Vision Dental Partners. They discuss Brad's dental journey, and the process of scaling from a single location to over 10 locations across multiple states. They take a deep dive into the importance and value of content, and Brad shares how he thinks about the growth of his team, culture, and brand.    1:12 Introducing Brad Hughes 4:21 Scaling same-location production 10:32 Balancing doctor autonomy and organization/team unity 17:53 Local legends and kings of content 34:58 Bad advice and vanity metrics 37:50 Listening to calls and reviewing game tape 46:42 Reading recommendations  

0:00 Scott and Jinesh updates 9:21 Chicago Midwinter conference recap 15:41 Launch of TotalOp 26:52 Procurement Press Release

Scott and Jinesh chat with Sooji Park, Founder and Scent Sommelier of Spark Chances. They discuss Sooji's journey to and through dental, and all things scent. Sooji breaks down how scent impacts one's experience and purchasing decisions, and is utilized across various industries including retail, hospitality, and healthcare.  Sooji also shares some of the impact she's made to date in the dental space.    1:15 Conference discussion 7:21 Introducing Sooji Park 10:25 Scent Sommelier and scent data 16:11 Path to dental 24:59 Spark Chances and designing scents 35:10 Scent shapes experiences 41:53 Impact in dental 52:31 Customer profiles 58:09 Growth through challenges 

Scott and Jinesh chat with Dr. Matt Stout, orthodontist and founder of besmyle - an orthodontic services company that allows all dental practitioners to deliver on the highest quality ortho aligner care. They chat about Matt's journey through school and private practice, and making the switch to entrepreneurship. Matt shares his perspective on what other aligner solutions have historically missed, and how besmyle is positioned to supercharge all general dentists to massively expand ortho access to the population in need.    1:29 Introducing Dr Matt Stout 8:17 Matt's journey to besmyle 14:57 The besmyle platform 25:19 Why D2C aligners failed 29:15 Relationship with orthodontists 34:36 The generalist and specialist relationship 40:44 Company launch, team, and design 49:48 Expanding access to orthodontic care 54:29 Competitive advantage and  1:01:59 Customer profiles

Scott and Jinesh discuss the launch of Crown Dental Club, Scott's concierge membership-based practice.  Scott shares behind the scenes insights and his go-to-market strategy.   2:08 Grand Opening 9:31 The pre-launch journey 18:37 Hiring and team 24:36 Race to market 31:30 Marketing channels 36:17 Monitoring market pull

Scott and Jinesh recap the biggest wins and losses of 2025, and make several predictions for 2026. Prediction categories include: DSOs, medical-dental integration, tech/startups, policy, and macro trends.    4:33 Biggest Wins and Losses of 2025 18:23 DSO predictions 25:02 Medical-Dental integrations predictions 27:51 Technology/Startups predictions 31:39 Policy predictions 37:33 Macro-trends predictions 

Scott and Jinesh chat with Dr. Rich Rosato, Oral Surgeon and current President of the American Dental Association. They discuss Rich's background and his path to both Oral Surgery and organized dentistry. Rich shares details about the impact that ADA makes on a regular basis, and about the ongoing challenges with membership numbers. The trio also chat about historical financial mismanagement, the thought process behind where the ADA invests, and challenges of being President of the ADA.    4:43 Dr Rosato's path to dental and oral surgery 9:46 Involvement in organized dentistry 15:34 What the ADA actually does for dentists 28:17 Membership challenges 36:38 Addressing financial woes  46:48 Where the ADA invests 53:24 Complexity of Credit Union and other perks 1:02:15 Expectations and challenges as ADA President

Episode 59 - Dental Policy Update, Comparing Largest DSOs Size   2:26 Park Dental is public, Scott and Jinesh place bets 5:59 Government policy dental updates 23:08 Largest DSOs by locations and by doctor count

Scott and Jinesh chat with Sarah Ruberg, founder and CEO of Our Thrive Tribe. They discuss Sarah's journey to and through dental, and her entrepreneurship journey with Our Thrive Tribe. Sarah shares her thoughts around personal branding in the dental space, and several insights into optimizing LinkedIn as a platform for success.    1:20: Introducing Sarah Ruberg 2:50 Landing in dental via 'relationship management' 10:44 Our Thrive Tribe 13:43 Ideal customer profile 18:43 LinkedIn use in dental: an expert's thoughts 38:47 Industry shoutouts 45:04 Entrepreneurship and lessons learned  47:09 Striving for sparkle impact 52:05 Thoughts on a hospitality mindset 

Scott and Jinesh chat with Penny Reed, Executive VP of Membership and Events at the American Association of Dental Office Managers (AADOM). Penny shares details about her career to and through her time in the dental world. She shares insights from her years working within the dental practice setting and years spent consulting dentists and dental groups. Penny emphasizes the importance of coachability and culture, and the importance of adopting technology as it evolves.  Penny also shares about AADOM and the value it brings to dental office managers across the country.    1:57 Introducing Penny Reed 3:52 Journey to dental via Walmart 15:42 Foray into office management 24:47 Consulting dentists 32:24 Technology adoption through the years 44:31 Culture and coachability 56:17 AADOM

Jinesh recaps the DTA conference and shares some of the key takeaways. Scott and Jinesh then discuss the recent CMS announcement about their medical-dental integration initiative, and the recent announcement of Henry Schein One's partnership with AWS on AI.    1:30 Intro and DTA conference feedback 16:36 CMS highlights medical-dental integration 22:08 Henry Schein One Partnership with AWS for AI

Scott and Jinesh chat with Mitch Olan, a DSO industry veteran. Over the years Mitch was COO, CEO, and Chairman of the Board of Dental Care Alliance (DCA). Mitch shares an overview of his many decades in the dental space, notably through the lens of one of the largest multi-location groups in the US. The trio discuss the recent challenges and woes that have faced DSOs, and Mitch shares his outlook on the space moving forward.    1:13 Introducing Mitch Olan 3:19 Mitch's journey through dental 9:34 Evolution of the DSO space 14:11 DSOs going public, back then and today 24:24 Predictions about continued consolidation 34:05 Recent DSO struggles 39:10 Impact of Technology 45:53 Challenges of the 'ugly acquisition' 50:46 Thoughts about the 'DPO' rebrand 56:08 Optimism about the future of the profession

Scott and Jinesh chat with Dr. Tina Saw, founder and CEO of Oral Genome. Oral Genome is biotechnology company focused on saliva-based testing for oral health. Tina discusses the development of the Oral Genome test, the specifics of the test, and its implications for preventative care. Tina shares her passion for integrating dentistry and medicine, and explains medicine as an avenue for growth of her company. Throughout the episode Tina, Scott, and Jinesh all reflect on some of the challenges of entrepreneurship.   1:42 Introducing Tina Saw 3:07 Tina's journey from music to dentistry 7:22 Leaving the dental op 12:05 The Oral Genome test 16:47 Production complexity 20:21 ADA investment 22:52 Code created for Oral Genome testing, and impact on care coverage 27:05 R&D 34:50 Go-to-market and early adopters 40:30 Expanding into medicine and oral-systemic connection 45:23 Reflections on entrepreneurship 

Scott and Jinesh discuss their respective business updates.   2:40 Jinesh Updates: Growth from relationship with National Facilities Direct; Industry partnerships teaser   12:43 Scott's new business 

Scott and Jinesh discuss the recent announcement that Chicago-based Private Equity group GTCR is taking Canada's largest DSO Dentalcorp private (and paying a premium for it). They also chat about the backlash to the politically-charged comment / joke from the California-based 'MAGA Dentist', and the possible trademark / IP implications of dental practices in different states with the same name.    2:02 PE firm GTCR to take Dentalcorp (Canada's largest DSO) private 15:48 'MAGA Dentist' backlash

Scott and Jinesh chat with Samantha Strain, Partner and CDO and HealthStream Ventures and Cofounder of DoubleMint about all things M&A in the dental space. They discuss Sam's journey from distributor regional rep to healthcare lending to facilitating the purchase of dental practices. Sam shares her thoughts on the market opportunity from the buy side perspective, and then dives deep on changes in the dental practice market over the past 5 years, and the change in mentality of both sellers and buyers.  Sam wraps by sharing about her venture investing activity, and impressive female founders in the dental tech space.    2:24 Introducing Sam Strain 4:15 Sam's journey through dental 19:58 Early relationships mature to BD opportunity 26:21 Low-hanging opportunity in dental practices 29:44 Dentists don't learn business and management in school 34:18 Change in the dental practice market in the past 5 years 39:05 DSOs going public? 44:34 Venture investing via DoubleMint 54:12 Female founders in dental  

Scott and Jinesh chat with Matt Ingram about his career in dental marketing and media. Matt explains how the space has changed over the last 15 years and comments on some of the high-level marketing strategies he's seen play out. He recounts some of the best and worst he's seen over the years, and discusses the massive opportunity that currently exists in the world of marketing to dentists.    2:33 Introducing Matt Ingram 7:18 Mechanics of marketing to dentists 10:44 Do print ads still work? 18:44 Marketing strategies across dental 23:04 Best and worst marketing tactics 28:15 Marketing on a shoestring budget 31:19 The untapped data opportunity 32:51 Influencer marketing in dental 52:10 Promotional products advertising  

Scott and Jinesh chat about Epic's recent announcement that they're releasing their own native AI transcription tool to be bundled into their software, and Henry Schein announces they'll be restricting connectivity that Vyne has used to transfer data for insurance claims submissions.    1. Epic's AI announcement 2:18 2. Vyne vs Henry Schein 12:52

Scott and Jinesh chat with Marv Nelson, CEO of A-dec. They discuss A-dec's history, culture, and philosophy. Marv discusses the impact of COVID, A-dec's supply chain, and the impact of tariffs (or lack thereof) on A-dec. Marv shares his thoughts around price positioning, equipment servicing, DSO strategy, and dealer relationships.   3:05 Introducing Marv Nelson 5:29 Marv's path to dental 9:01 History of A-dec 11:35 A-dec's philosophy and culture 21:30 Navigating COVID 23:37 Supply Chain and impact of tariffs 27:35 Pricing strategy 30:16 A-dec's tech upgrade  38:16 Thoughts around equipment servicing 45:51 Dealer relationships 48:14 DSO strategy 51:22 Odd customer requests 54:59 Dealer relationships part 2

Scott and Jinesh chat about the recent increased risk to dental coverage via Medicaid nationwide, as well as the recent acquisition of the DSO Cherry Tree Dental by Delta Dental of Wisconsin. 1:59 Dental coverage at risk 8:50 Delta Dental of Wisconsin buys DSO Cherry Tree Dental 

Scott and Jinesh chat with Joe Cavaretta, Founder and CEO of Cavaretta Consulting Group. They discuss Joe's journey through dental, and how his career evolved from working at publicly traded dental distributors to venturing into startups, first at Whale Dental and then founding his own consulting firm. Joe shares his perspective on the maturing DSO space, and some of the ways he has helped guide DSOs to success.    2:31 Introducing Joe Cavaretta 3:50 Joe's journey through dental 14:03 The leap to Dental Whale 21:21 Launching Cavaretta Consulting Group 27:45 Facilitating DSO's software adoption 39:00 Investment in dental matures 43:03 Dental distribution growing pains 49:25 Dental distribution mimicking medical GPOs at scale

Scott and Jinesh chat with Santosh Patel, Founder of Complete Specialty Solutions and current Chief Revenue Officer of Subscribili. They discuss Santosh's journey building Complete Specialty Solutions, and his decision to sell the software piece of the business to Subscribili. Santosh shares why the relationship makes sense, and what the future at each respective company holds.    2:16 Introducing Santosh Patel 3:35 Medical Journey before dental 8:21 Broken referral system in dental  11:45 Founding Complete Specialty Solutions  15:06 Marketplace of specialists 19:06 CSS business model 28:08 Subscribili acquires CSS software 34:17 Becoming CRO at Subscribili 40:54 Customer profiles 45:11 Customer stories and advice from the trenches

Scott and Jinesh chat with Stanley Bergman, CEO of Henry Schein. They discuss Stan's path to Henry Schein and touch on key elements of culture at the company. Stan shares stories from the transition to the digital era, reflects on crisis management and leadership, and discusses his perspective on industry relationships and competition. Stan also shares how he thinks about innovation, and what excites him most about the future of the dental profession.    1:29 Introducing Stan Bergman 3:23 Leaving South Africa for the US 5:35 Joining Henry Schein 13:41 The IBM debacle 17:50 People-first culture 21:02 Innovation 24:51 Balancing manufacturer relationships 29:57 Crisis management and leadership 34:30 Competition and capital influx into dental 37:44 Macro trends in dental 42:01 Culture of giving

Scott and Jinesh chat with Dr. Kyle Stanely about his journey in the dental world, from clinical practice to lecturing to podcasting to communicating mental health. They take a deep dive into the importance of mental health in the dental world, and how it's so commonly neglected. They discuss the stigma around mental health, and touch on the biggest mistakes dentists make.    1:36 Introducing Kyle Stanley 7:14 Founding Pearl 14:38 Current work balance 18:44 The business of lecturing 23:31 Podcasting 29:11 Journey to mental health 41:55 Mental health mistakes dentists make 48:58 Light Side Academy   52:21 Communicating and crucial conversations

Scott and Jinesh chat with Landon Hilliard, COO of Dentisafe. They discuss all things waterline safety including what builds up in dental water lines, proper treatment and testing protocols, and legislation being passed to keep dental waterlines safe.    1:22 Introducing Landon Hilliard 5:38 Bacteria in dental water lines 10:43 Waterline maintenance overview 17:19 State laws around water line maintenance 23:03 Testing water lines 28:23 Dentisafe customer profiles 35:02 Adoption and cost of water line testing 39:38 Testing and maintenance best practices 42:30 Dentisafe helps NC after Hurricane Helene 

Scott and Jinesh recap several recent news articles including: dental sedation oversight in North Carolina, states ranked on 25 dental health related factors, and commentary about the potential impact of tariffs on healthcare.   1:34 Best times to post on LinkedIn 3:38 Dental sedation oversight in NC 11:54 States ranked on dental health related factors 24:37 Impact of tariffs on healthcare

Scott and Jinesh chat with Jordan Reiss, Senior Director of Clinical Strategic Development at Dexis, about the evolution of imaging technology in dental. They also discuss some of the latest applications of AI in imaging and case-planning workflow.    1:28 Introducing Jordan Reiss 3:30 Jordan's journey to and through dental 15:14 AI enters the picture 27:10 Software ecosystem and integrations 30:02 A future in the cloud 37:37 Dexis' new implant AI workflow 47:56 Tariffs and strategic planning  

Scott and Jinesh chat with Dr Christian Coachman about a wide range of topics, starting out with his personal journey and the unconventional path he took. They dive into the Digital Smile Design business journey, product, and evolution. Christian shares his philosophies around quality vs scale, gold-standard dentistry, and the role of technology in dentistry. They wrap with a discussion about Christian's more recent work as a strategic investor.    1:05 Introducing Christian Coachman 4:30 Embarking on an unconventional career path 13:24 Founding Digital Smile Design 21:12 DSD business model and revenue streams 25:22 Quality and scale 30:57 Gold standard of dentistry 42:35 Physical and mental health and wellness 49:34 Sponsorships and intellectual biases 53:36 Brazilian lab techs 57:24 Investing in the dental space

Scott and Jinesh chat with Dr Lior Tamir about his journey through dental. Lior shares key insights on running a dental practice through a business lens. He explains why he has taken the time to build out The Dental App practice management software that better suits the needs of practice owners and practicing dentists. He shines light on why the CRM (Customer Relationship Management) element of his software is game-changing when it comes to patient communication and patient follow-through on treatment.    1:26 Introducing Lior Tamir 13:43 Dental practice startup growth strategy 30:09 Dentistry viewed as hospitality  32:28 Dental practice software challenges 36:39 Birth of The Dental App 38:26 Importance of CRMs in dental 51:27 Launching with The Dental App

Scott and Jinesh recap their Chicago Midwinter conference experiences, Scott gives Jinesh his flowers for the UptimeHealth recognition by Fast Company, and the duo recaps the ADA letter to the governor of Utah warning against removing fluoride from drinking water.  1:28 Chicago Midwinter conference recap 9:35 UptimeHealth nominated Most Innovative by Fast Company 14:11 ADA unhappy with Utah moving to ban fluoride from drinking water  

Scott and Jinesh chat in person with Trey Tepichin, founder of Cloud Dentistry. They discuss Trey's path to dentistry and powering through the early days of the company via 'manual automation'.  Trey reflects on the ins and outs of his platform, his go to market strategy, and how marketplaces bring out the best (and worst!) of the population.   1:01 Introducing Trey Tepichin 6:46 Finding dentistry 9:28 Starting Cloud Dentistry 13:17 Go to market strategy 15:59 Impact of Covid on the business 19:19 Mechanics and use cases of the platform 28:37 Wild stories from marketplace interactions 30:50 Next steps for Cloud Dentistry

Scott and Jinesh chat with Dr Khamir Patel and Dr Dmitry Burshteyn about SmartChair.AI, a company dedicated to measuring dental chair usage time. They discuss the origin and progress of the company, and reflect on chair usage time as possibly the most important driver of optimizing success of a dental practice.    1:46 Introducing Khamir and Dmitry 13:12 SmartChair.AI product overview 17:18 Progress to date 19:46 Product use cases 24:51 The co-founder relationship 29:07 Khamir's balancing act 31:54 Lessons learned 33:51 Go to market strategy 41:03 Surprising findings (the data doesn't lie) 49:33 Optimizing efficiency - seeing is believing

Scott and Jinesh chat with Dr. Marko Vujicic, Chief Economist at the American Dental Association. They discuss Marko's role within the ADA and the work of the Health Policy Institute. The trio dive into oral health and public policy, and the challenges (and potential solutions!) to meaningfully increasing access to care in the US.    0:56 Introducing Dr. Marko Vujicic 3:47 Marko's pre-dental journey 8:12 The ADA's Health Policy Institute 12:55 Putting oral health on the map 16:55 Oral health and the new administration 21:39 Public policy and access to care 29:49 The dental insurance paradigm 38:20 Medical-dental integration 50:23 Marko solves the access to care problem

Scott and Jinesh chat with Ophir Tanz, founder of Pearl, about all things dental AI. They discuss Ophir's background, why the AI opportunity in dental specifically makes sense, and get in the weeds on Pearl's philosophy and approach to tackling the challenge. Ophir shares his perspective on partnerships, integrations, the regulatory environment, go-to-market, and the future of Pearl.  1:28 Introducing Ophir Tanz 8:35 Why AI in dental made sense 12:24 Training data 16:34 Types of AI and benefits of AI (in dental) 22:58 Integrations and partnerships 30:39 Regulatory approvals 35:15 Going global 46:40 Pearl's future

Scott and Jinesh chat with pediatric dentist Dr. Ashley Lerman about her journey founding and growing Firstgrin. Ashley shares insights on her go-to-market strategy and partnerships, as well as lots of advice for parents with young children. She breaks down the importance of early dental visits, and the cost of delaying a child's first trip to the dentist. 0:44 Introducing Ahsley Lerman 6:20 Launching Firstgrin 17:10 Go-to-market strategy 24:23 Growth and partnerships 28:54 Fluoride recommendations 33:16 Advice from a pediatric dentist 39:05 Cost of delaying a child's dental care 41:07 Dental referrals and founder support

Scott and Jinesh discuss some of the highlights of the letter the ADA sent to President Donald Trump just before he took office for his second term.   3:50 Introducing ADA letter to Trump 6:57 Opioid monitoring, Fluoride, and Government Subsidized Dental Coverage 11:59 Medical-dental integration, practice technologies 16:17 Education and Defense 20:04 Environment Protection 22:37 Flex-spending 26:29 Rescinding expansion of nondiscrimination protections  

Scott and Jinesh chat about the Yankee Dental Conference and recap the recent Dental Post survey. They also discuss the latest journal article assessing efficacy of various pain relievers, and wrap up with a discussion about the Dental Economics article about AI use in the dental world.     1:27 Jinesh preps for Yankee Dental Conference 5:24 Dental Post survey results 18:37 Pain relievers study 28:19 AI report in Dental Economics

Scott and Jinesh chat with Eric Shirley, current President of Keystone Industries and former President of Patterson. Eric shares his personal experience running both manufacturers and distributors in the dental space, and the dynamics between those two parties.  Eric also weighs in on the Patterson acquisition, and opines on the impact it may have on the dental industry as a whole.    2:44 Introducing Eric Shirley 6:16 How Eric ended up in dental 11:36 Buy/Get deals in dental 14:42 The dynamic between manufacturers and distributors 27:40 Eric's thoughts on the Patterson deal 39:49 Equipment manufacturing and service 50:34 Printing the future at Keystone Industries  59:40 Tariffs and Made in the USA

Recorded during holiday season 2024, Scott and Jinesh chat about the seasonality of selling to dentists, and about how to manage team coverage over the holidays. They also discuss the right timing for company expansion internationally and into other healthcare verticals, and reflect on fundraise timing and luck.   2:46 Seasonality of selling to dentists 14:07 Coordinating team schedules 16:10 Timing for a startup's market and/or geographic expansion  25:08 TAM, SAM, and SOM 28:07 Fundraising timing and cadence

Scott and Jinesh discuss the recent ADA announcement that they have made an investment into the company Pearl via their Innovation Advisory committee. They chat about the optics of the ADA making select investments, and they dissect key details included in the publicly available press releases. 

Scott and Jinesh react to the news of Patterson (PDCO) entering into a definitive agreement to be acquired and taken private. They discuss the terms of the deal itself, speculate on where a competing offer might come from, and opine on what this means for the dental industry moving forward. 

Scott and Jinesh chat about RFK Jr.'s war on fluoride, the recent negative mainstream press around full-arch treatment, and Dentsply closing its recently acquired BYTE orthodontic line.    3:36 RFK Jr. and fluoride 16:30 Negative press for full-arch treatment 31:18 Dentsply closes down BYTE  

In this episode Scott and Jinesh chat with JW Oliver Junior, founder of ZimWorkX and Support DDS. They discuss JW's entrepreneurial journey up to and through the dental world, and take a deep dive into the world of remote support staff for dental practices. They cover topics including unit economics of outsourcing staff, team culture, impact of COVID on hiring remote staff, customer profiles, and opine on the future of AI on remote workers.    1:52 Introductions 5:15 JW's journey through dental to SupportDDS 12:25 Breadth and depth of SupportDDS 15:54 Entrepreneurial instinct 18:28 Unit economics of support staff 23:08 Global team culture and values 30:55 Impact of COVID on remote roles 33:04 JW's journey before dental 42:50 SupportDDS customer profiles 45:34 Anticipating AI 50:59 Traveling and working globally