Power Time

In this episode of Power Time, Matt and Scott dive deep into the transformative changes sweeping the AI landscape. After a two-month break to recalibrate and strategize for the year ahead, they discuss the insights they've gained on industry trends and the significance of generative AI in platform configurations. With plans to welcome influential guests and share valuable perspectives, Matt and Scott reflect on their experiences in the tech world and the exciting developments on the horizon. Tune in for a thought-provoking conversation that promises to reshape your understanding of AI and its future implications.

In this episode of "Power Time Predictions," hosts Nathan, Brent, Matt, and Scott analyze last year's forecasts and present new predictions for the upcoming year. They delve into key topics such as AI adoption, Copilot integration, the evolution of the Power Platform, and the emergence of invisible CRMs as a behavioral memory layer. The discussion also highlights personal AI assistants, advancements in robotics, and geopolitical shifts in model leadership. Listeners will gain valuable insights into customer adoption, governance challenges, and practical strategies for developers, solution engineers, and business leaders navigating the evolving AI landscape.

In this episode, Westpac Group CTO David Walker shares insights into the bank's integrated approach to artificial intelligence, detailing initiatives like Copilot, GitHub tools, and the Growth Labs’ AI Shark Tank. He elaborates on the "My Digital Twin" vision and the bank's strategic partnerships with Microsoft aimed at modernizing legacy systems. Join us as we discuss the transformative potential of AI in enhancing engineer productivity, navigating compliance, and exploring innovative trends such as humanoid robots and agent-to-agent interactions that could redefine customer experiences.

In this special edition episode, hosts Scott and Matt welcome Tracy Adams, CEO of Your Town and Kids Helpline, to discuss the vital role of technology in transforming mental health support for children. Tracy shares insights on how Kids Helpline is harnessing AI and innovative technologies to enhance service delivery, improving response times and personalizing care for young people in need. The conversation also delves into their strategic goals for outreach and maintaining human connection in counseling as technology evolves. Additionally, learn about the upcoming 24/7 Giving Day campaign to ensure that every child has access to the professional help they require.

In this first part of a two-part series, industry leaders Tim Knox and Michael Clark delve into the significant ways AI is reshaping contact centers. They explore topics such as real-time intent detection, transcription capabilities, and the implementation of AI-driven front-ends, while also addressing regulatory challenges in the finance sector. This conversation highlights practical use cases, the evolving role of human agents, and strategic discussions on the future of contact center technology over the next 12 to 18 months, making it essential for anyone considering transformation in this space.

In this episode of Power Time, hosts Scott and Matt engage with Jennifer Lowry from Microsoft’s Customer Zero team to explore the transformative role of AI in large-scale customer support. Jennifer shares insightful statistics from Microsoft Support, detailing the implementation of CoPilot and multi-agent systems across 92 contact centers. The discussion delves into advanced capabilities such as intent routing, process automation, and knowledge-harvesting agents that enhance first-call resolution and alleviate agent workload. Additionally, the conversation highlights the human-centered benefits of AI, including improved empathy, multilingual support, and proactive issue resolution, while looking ahead to the future of innovation in contact centers.

In this episode of Power Time, Matt and Scott welcome Ryan Cunningham, Corporate Vice President at Microsoft, to explore the dynamic landscape of the Power Platform and its intersection with artificial intelligence. Ryan shares insights on how companies like Heineken empower nearly 100,000 users with a lean team, leveraging low-code solutions to drive innovation. The conversation highlights advancements in governance, the pivotal role of Copilot Studio, and the emergence of agent feeds—transformative tools that enhance collaboration and streamline business operations. Join us for a deep dive into the future of digital transformation and the vital strategies for optimizing processes across enterprises.

In this episode of Power Time, we engage with Microsoft experts Ananth Prakash and Vyas Dev Venugopalan to dissect the transformative role of artificial intelligence in modern business. They share insights on AI's impact across sectors such as healthcare and finance, emphasizing the significance of secure AI design and governance. Listeners will discover practical applications, explore the latest advancements from Build, and learn strategies for leveraging AI to enhance productivity and innovation, ultimately transforming customer experiences and optimizing business processes.

In this episode of Power Time, hosts Scott Mennings and Matt Noble welcome Derah Onuorah, a product manager at Microsoft, to discuss the profound impact of AI on the future of work. Derah shares his journey from aspiring lawyer to tech innovator, offering insights into the evolving digital landscape and the importance of creativity and strategic thinking in leveraging automation for business success. Join us for an enlightening conversation about the role of intelligent automation and AI in empowering individuals to achieve impactful outcomes, regardless of their technical background.

In this episode of Power Time, hosts Scott Meddings and Matt Noble explore the transformative impact of artificial intelligence on conversational interfaces, tracing the advancements from Power Virtual Agents to the innovative Copilot Studio. They welcome guest Jack Rowbotham, who shares his experiences transitioning from sales to product marketing and discusses the significant potential of Copilot Studio. The conversation delves into autonomous and conversational agents, presenting real-world applications in areas such as fraud detection and supplier recommendations. Tune in to discover insights on the future of AI and strategies for leveraging these tools to enhance efficiency and drive innovation in your professional endeavors.

In this episode of Power Time, we engage in a thought-provoking discussion with Bert Wijns, a global business architect at Microsoft, on the forthcoming AI Center of Excellence for the Power Platform. We unpack the nuances of AI governance, examining how organizations can effectively empower innovation while managing the complexities of autonomous agents. Join us as we explore strategies for successful governance, address the challenges of agent proliferation, and highlight the critical role of citizen development in achieving scalable AI transformation. Whether you are looking to harness the potential of AI or navigate its evolving landscape, this episode provides essential insights for your journey.

In this episode of Power Time, hosts Scott Meddings from Microsoft and Matt Noble from GetAI engage with guests Lee Marshall and Iwan Prajogo to examine the impact of artificial intelligence on the financial services and public sectors. They discuss the unique challenges of implementing AI in regulated environments and highlight the critical importance of secure, compliant deployment. Tune in to discover how these sectors are evolving with AI, the significance of governance and trust, and the innovative changes reshaping industries like healthcare and education.

In this episode of Power Time, we delve into the groundbreaking advancements of Microsoft's Project Sophia, exploring its transformative potential for business insights through AI. Join host Matt Noble as he discusses his new initiative with GetAI and examines how AI is reshaping modern business strategies. Special guest Julie Strauss shares her team's pioneering efforts in developing an AI-first application, offering invaluable insights into the challenges and successes faced in this innovative endeavor. Tune in for a thought-provoking discussion on the future of AI and its capacity to enhance efficiency and customer experiences across industries.

In this episode of Power Time, join hosts Nathan Backers and Brent O'Toole as they explore the transformative landscape of technology and artificial intelligence for 2025. Delving into real-world applications and return on investment strategies, the discussion covers key highlights from the AI Tour, including customer insights and groundbreaking advancements that are shaping the industry. Gain valuable insights into the future of conversational AI, intelligent applications, and quantum computing, and discover how these innovations will redefine our interaction with technology. Tune in for an informative conversation that equips you with a forward-looking perspective in the ever-evolving tech space.

In this episode of the Power Time podcast, hosts Scott and Matt welcome Ryan Cunningham, Vice President of Intelligent Applications at Microsoft, to discuss the intersection of tech leadership, artificial intelligence, and low-code solutions. Ryan provides insights into the evolution and rapid adoption of Microsoft's Power Platform and explores how generative AI is transforming software development and redefining business processes. With relevant examples and thought-provoking observations, this episode offers valuable perspectives for those interested in the future of application development and digital transformation.

In this episode of Power Time, hosts Scott and Matt engage with Jennifer Lowry, a leader at Microsoft’s contact center, to explore the groundbreaking integration of AI in transforming customer support operations. With 45,000 agents across 92 centers globally, Microsoft is pioneering innovations that significantly enhance both agent and customer experiences. Jennifer shares her insights on leveraging AI for improved digital deflection, first call resolution, and overall customer satisfaction, while addressing the challenges and opportunities that come with evolving traditional contact center roles. Join us for an illuminating conversation about the future of AI in contact centers and its impact on meaningful customer interactions.

In this episode of Power Time, hosts Scott and Matt engage in a thought-provoking discussion about the evolving landscape of AI and technology. Featuring insights from data expert Greg Nash, the conversation delves into the transformative impact of voice technologies like Microsoft's Copilot, the future implications of AI-driven contact centers, and the anticipated advancements surrounding GPT-5.0. Drawing from their experiences at the PowerPack Conference in Las Vegas, they also introduce innovative tools such as PowerUps Planner and explore Project Sophia, an initiative aimed at enhancing data visualization through advanced language models. Join them for a compelling look at how these technologies are reshaping our future.

In this episode of the Power Time Show, hosts Matt and Scott welcome Justin Graham, General Manager of Power Pages at Microsoft. Justin shares his journey through the tech industry, discussing his experiences from startups to Microsoft and offering insights into motivating technical teams, the democratization of technology, and the future of AI in business processes. The conversation also highlights the importance of security in the evolving tech landscape and showcases upcoming features in Power Pages, alongside a reflection on Justin's proudest career achievements. Join us for this enlightening discussion on leadership and innovation in technology.

Welcome to Power Time! In this exciting episode, hosts Scott from Microsoft and Matt from NCS delve into the remarkable journey of Lisa Crosbie. From her beginnings as a librarian to becoming a tech influencer and influential YouTube content creator, Lisa shares her inspiring story and career highlights. Discover how Lisa turned the challenges of the pandemic into opportunities, creating a successful YouTube channel with over 58,000 subscribers and 5 million views. Learn about her unique ability to simplify complex tech concepts and her contributions to the Microsoft community. Lisa also discusses her recent experiences speaking at major conferences in Europe, her collaborative projects, and the rewarding impact her work has had on people's careers. Don't miss this episode filled with inspiration, insights, and practical advice for anyone looking to make a mark in the tech industry.

In this episode, we explore the future of technical sales professionals, examining the critical interplay between AI advancements, technical expertise, and strategic leadership over the next decade. Our guest, Ray Schloss, draws on his extensive 17-year tenure at Microsoft to provide insights into effective leadership and the role of meditation and hypnosis in enhancing high performance. Through personal anecdotes, including Matt's rigorous training in Thailand and Ray's journey into hypnotherapy, we uncover valuable strategies for navigating the evolving tech landscape. Join us for a thought-provoking discussion that merges professional growth with personal development.

In this episode of the Power Time Show, hosts Matt and Scott engage with Adam Gernon from Microsoft to explore the profound impact of AI on our daily lives. The discussion highlights key innovations like Microsoft's Wave 2 and Project Sophia, while delving into practical applications of CoPilot in business settings. Gernon addresses common concerns about job displacement and offers valuable tips for effectively integrating AI tools at work. This episode is essential for anyone looking to harness the power of AI in their professional landscape.

In this episode of *The Power Time Show*, we engage in an insightful conversation with John Kelly, co-founder of Eighty20 and Global Microsoft Alliance Lead at NCS. John recounts his transformative journey from a program manager to a successful entrepreneur, discussing the foundational values and accountability that drive Eighty20 as an end-to-end solutions provider. He shares candid insights about the importance of resilience and teamwork in navigating the challenges of the IT sector, detailing Eighty20's growth into a prominent global player and its subsequent acquisition by NCS. Join us as John offers practical advice on cash flow management, building strong business partnerships, and the strategic risks that cultivate success.

Join us for Episode 3 of PowerHour, where Charles Lamanna and guest Nathan Backers delve into the highlights of the Australian AI Tour and the successful PowerHour webinar series, developed by Microsoft Australia. Nathan shares his journey to becoming a low-code developer and landing a role at Microsoft, offering valuable insights for aspiring tech professionals. Be sure to subscribe to our newsletter at powertime.au and follow our podcast for the latest episodes.

In this special edition of the Power Time podcast, hosts Matt Noble and Scott Meddings delve into their forecasts for the technology landscape in 2024. This episode features a thoughtful discussion on the anticipated growth of AI Builder, the rise of citizen development, and AI's transformative influence across various industries. With personal anecdotes and insights into workplace dynamics, they also emphasize the necessity for strategic AI policies, all while unveiling the launch of an exciting new website. Join us as we explore the future of technology and the evolving role of AI.

Welcome to our inaugural podcast episode where we delve deep into the realm of app modernization and explore the leading trends for customers in this area. Join us as Bert Wijns guides us through the journey of transforming large-scale applications into more efficient low-code solutions. For further details and to sign up for our newsletters, please visit powertime.au.