Private Club Radio Show

PODCAST · business

Private Club Radio Show

Welcome to the Private Club Radio Show, the industry's weekly source for education, news, trends, and other current developments in the world of private clubs. Hosted by the talented entertainer and industry expert, Denny Corby, the podcast offers a unique perspective on the private club industry, featuring expert guests, product spotlights, predictions, and more. Whether you're involved in a golf club management, yacht clubs, athletic clubs, or business clubs, the Private Club Radio Show is the essential podcast for anyone seeking valuable insights and information on the latest trends and developments in the private club industry. 

  1. 499

    494: The Callback Effect

    The fastest way to make a member loyal isn’t a new simulator or a renovated clubhouse. It’s a moment where we prove we were paying attention. I learned that on stage as a magician through a tool called the “callback” a reference to something earlier that lands because it feels real, shared, and unscripted. We translate that idea into private club hospitality and country club member experience, where callbacks look like remembering a drink order, a kid’s tournament, a recent retirement, or even the hole that got away last weekend. We dig into the psychology behind it: people are always scanning for belonging, safety, and whether their presence registers. Then we connect it to the peak end rule from behavioral science, showing why members remember emotional peaks and strong endings far more than perfect consistency. From there, we get practical about club operations and leadership. We talk about building continuity across departments so golf, dining, events, and membership feel like one ongoing story, not a reset every time a member changes rooms. We also make the case that scripted warmth fails because members can feel “performance” instantly. The real play is hiring and modelling genuine curiosity, supporting it with simple systems like pre-shift relational notes and shared milestone awareness. If this sparks ideas, subscribe, share with a club leader, and leave a review so more teams can build the kind of culture members feel within 30 seconds.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  2. 498

    493: Sous Chef Summit w/ Eduardo Castillo

    A chef can nail a service and still lose the month on payroll, ordering, and waste. That’s the gap we get into with Chef Eduardo Castillo, whose career took him from a marketing role at Texaco in Venezuela to building high-performing culinary teams inside private golf and country clubs in the United States.We walk through Eduardo’s path into the club world, the mentors who challenged him with tough budget questions, and the real mechanics behind kitchen leadership: payroll control, sales mix, food cost, inventory management, and the small habits that quietly wreck a labor budget. Eduardo also shares why formal education is powerful but often out of reach for sous chefs, and how he’s created creative development opportunities by sending team members to learn inside other top clubs.The conversation leads to Eduardo’s Sous Chef Summit at San Antonio Country Club, a hands-on training experience built for working sous chefs and emerging leaders. He breaks down what attendees will practice, from protein breakdown and menu costing to ordering math for large events, backup plans when demand swings, HR documentation, and leadership coaching that helps chefs get more done through people without burning out.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  3. 497

    492: Spouses, Waitlists, & Red Flags w/ Dan Klimek

    Member vetting is not just a background check.It is governance.It is culture protection.It is risk management.In this episode of The Private Club Radio Show, Dan Klimek of Kennis Member Vetting returns to talk about what private clubs should be thinking about in 2026 when it comes to their membership vetting procedures, systems, and overall approval process. Because clubs can’t afford to rely on vibes, handshakes, referral letters, and the classic “he seems like a good guy” strategy anymore. That is how things get… spicy. And not the fun kind. Dan breaks down why modern member vetting should be treated as a complete process, not just a quick background check. That means reviewing membership applications, tightening up language, involving legal and board leadership when needed, and making sure every applicant goes through the same consistent process.The conversation also digs into why spouses matter, why waitlists should not be ignored, and why some of the most useful information is not always criminal. HOA complaints, neighbor disputes, police calls, lawsuits, online reviews, and other patterns of behavior can reveal a lot about whether someone is going to be a great fit for the club community.But this episode is not just about finding red flags. Dan also explains how good vetting can uncover the green flags — the quiet philanthropists, community leaders, generous families, and future members who may be even better than they look on paper.For general managers, membership directors, boards, and membership committees, this episode is a timely reminder that protecting club culture starts long before someone gets approved, gets a locker, and starts leaving one-star reviews about the soup.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  4. 496

    491: 5 Things I Would Do My First 30 Days As GM

    What would an entertainer who's performed at 400+ private clubs actually do if he became a GM? In this episode, Denny Corby breaks down the five things he'd tackle in his first 30 days as new club leadership — no management degree, no BMI, just a raw outside perspective built from years on stage inside these clubs.From a full top-to-bottom cleanliness overhaul to getting a real pulse on disengaged members, Denny covers what he'd prioritize, why, and how his unique background shapes every call. He also gets into staff culture in member spaces, rethinking your events calendar, and the one unconventional move that gets a new leader genuinely connected to their membership fast.If you're a GM, department head, or aspiring club leader, this one's worth a listen — even if you disagree with everything he says.Topics covered: new GM strategy, member engagement, club culture, private club leadership, onboarding, event programming, staff managementFollow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  5. 495

    490: First Year As GM, Year In Review w/ Jordan Meserole

    Your first year as a country club GM can feel like you’re flying the plane while rebuilding the runway. I’m joined by Jordan Mezzerole, General Manager of Doylestown Country Club, for a candid year-in-review that starts with an unconventional career path and ends with the kind of real-world leadership moments you never forget.Jordan didn’t come up through a traditional hospitality track. He moves from journalism and TV into marketing communications, then lands in private club management as a membership and marketing director. We talk about the choices that turned that “side quest” into a serious GM runway.  Finding mentors, getting involved with the board, learning club governance, and saying yes to the hard work that builds trust over time.We also dig into the tactical stuff that helps clubs thrive. Jordan shares how an $11 million renovation becomes a leadership accelerator, why clear member communication matters during construction, and how his weekly Hard Hat Minute videos improve transparency and member engagement. From there, we get into operations, including stepping up to run pool season to sharpen food and beverage management skills.Then it gets real: emergency calls, AED readiness, safety training, and three pipe bursts in six weeks. Jordan breaks down what surprised him most about the GM role, how coaching becomes a daily requirement, and why prioritising a few critical systems beats trying to prove everything in the first six months. If you care about private club leadership, member experience, and what the GM job actually demands, this one’s for you. Subscribe, share with a club leader, and leave a review with the biggest lesson you’re taking from Jordan’s story.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  6. 494

    489: Take a Break

    You can love private club work and still be running on fumes. I’m sharing a straightforward reminder for golf and country club professionals: reward the effort, protect your energy, and make time to be fully present somewhere outside the club. We talk about what real recovery looks like for hospitality leaders and club managers, especially after holiday stretches and nonstop seasons. Sometimes that means friends and family. Sometimes it means doing something solo. The goal is the same: pick activities that bring you joy, spark creativity, and get your brain out of the constant loop of payroll, debriefs, and member issues. I also dig into why certain hobbies and endurance-style challenges work so well because they demand total focus, the kind that quiets everything else and leaves you feeling reset. Then I share a “treat yourself” option that blends adrenaline with professional development: Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  7. 493

    488: Belonging Over Budget

    If you've worked in private clubs long enough, you know this moment. The RSVPs slow down, the numbers look lighter than you hoped, and suddenly the question on the table is: do we pull it or push through?In this episode of Private Club Radio, Denny Corby shares a real situation — a club, a soft turnout, and a decision that reveals something most club leaders never talk about out loud. Because when a club keeps canceling events due to low attendance, they think they're protecting the budget. What they're actually doing is training their members not to show up.30 people is not a failure. 30 people laughing, having dinner, leaving saying "that was amazing" — that matters. That's belonging. And belonging doesn't only get built in packed rooms.Denny breaks down why low turnout is rarely the real problem, what canceling events is quietly teaching your membership, why the worst thing you can do for turnout is cancel because of turnout, and what it actually means to show up for the members who said yes.If you've ever stared down a soft RSVP list and wondered what the right call is — this one's for you.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  8. 492

    487: Can Mini Golf Actually Work at a Club? w/ Harris Golf

    Mini golf is not just windmills, clown heads, and beach town nostalgia.In this episode, Denny talks with Katie and Sal Conaboy of Harris Golf about how modern mini golf can become a real amenity for clubs, resorts, and golf properties. They get into how premium custom courses can create more family engagement, give clubs fresh programming ideas, and turn underused space into something fun, beautiful, and genuinely useful.They also talk about why clubs need to get more creative, how mini golf can work for camps, family nights, tournaments, and events, and why putting style courses are becoming part of the conversation too. Plus, Katie and Sal share what stood out from the PGA Show and what they are seeing as golf properties continue to evolve.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  9. 491

    486: The Room Matters

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  10. 490

    485: Staff Energy Shapes Member Energy

    In this episode of Private Club Radio, Denny Corby breaks down why anticipation, excitement, and staff energy play such a huge role in the private club member experience.After performing back to back shows at clubs across the country, Denny shares what he sees again and again, the clubs with the best events do not just put something on the calendar. They create emotional momentum around it. From the front desk to the bar staff to department heads and club leadership, when the team is genuinely excited, members feel it.This episode explores how great club managers and club professionals build buzz before an event, why personal invites and internal promotion matter, how staff buy in impacts turnout and engagement, and why fun is not fluff, it is a strategic part of club culture. Denny also shares practical ways private clubs can improve event promotion, member engagement, club energy, and overall experience without needing a massive budget.If you want better events, stronger club culture, and members who feel more connected to your club, this episode is for you.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  11. 489

    484: Hardest Part About Your Job No One Sees

    In this episode of Private Club Radio, we shares a man on the street montage from conference, where we asked club pros and club leaders one question, what is the hardest part about your job that nobody sees.You will hear real answers about the invisible load behind private golf and country clubs, emotional labor, constant feedback from members, time management, staffing challenges, curveballs that test leadership, and the pressure to keep the club experience smooth on the surface.This episode is for general managers, department heads, golf professionals, and anyone in club management or hospitality leadership who wants an honest look at what great teams carry quietly, and how to lead with consistency, empathy, and culture, without burning out.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  12. 488

    483: 2026 CMAA World Conference Recap

    We recap the 2026 CMAA World Conference in Anaheim through the lens of this year’s theme, Plant Seeds for Success.After tons of conversations and quick expo hall interviews, one idea kept repeating, connection, but the real difference maker is connecting people, not just meeting them.This quick episode is a practical follow up kick in the pants for club leaders and vendors, with a simple challenge to turn conference energy into real momentum back at your club in the next 24, 48, 72 hours.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  13. 487

    482: Reading the Room at World Conference

    CMAA World Conference is the Olympics of human behavior, the lobby is a safari, the bar is a documentary, and the expo hall is a very polite casino. In this quick Private Club Radio episode, Denny Corby shares simple, real world body language tips to help club professionals read people and read the room fast, so you can join the right conversations, help your friends join the right conversations, and escape the long ones without faking a phone call. You will learn how to gauge the vibe and energy before approaching a group, why feet and hips reveal engagement and exit signals, how to use eye contact and micro cues to know when it’s a good time to enter, and the classic tell, “when the lips disappear, trouble may be near,” plus how to pivot the conversation to avoid the pothole. Denny also shares why your circle matters, and how to use these skills to help friends who are stuck or trying to dip out. Bonus, visit Denny at Club Data Services Booth 403 on Thursday and Friday from 10:00 AM to noon to answer “5 Questions in 60 Seconds” for Private Club Radio content and get entered to win a pair of Ray Ban Meta glasses that Denny is giving away personally.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  14. 486

    481: Own Conference w/ 4 Goal Buckets

    CMAA World Conference is like the Super Bowl for club professionals, positions get earned and lost, deals get made and quietly die, and reputations get built in hallways and at dinner, not just in ballrooms. In this quick episode, We share four simple goal buckets to help you stop gliding through conference and start coming home with real, tangible wins you can use right away. You will learn how to set friend goals, professional friend goals, club goals, and vendor and expo goals, plus smart questions to ask, how to take notes in the moment, and why one hallway conversation can save months of trial and error.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  15. 485

    480: Before You Book Any Entertainment, Ask These Questions

    Booking entertainment for a private club should not feel like a gamble.In this episode of Private Club Radio, Denny Corby breaks down the exact questions club leaders should ask before booking a band, DJ, comedian, magician, speaker, or specialty act, so your club events run smoothly, match the membership vibe, and feel worth the spend. You’ll learn how to vet for fit and professionalism, not just talent, how to build a clean run of show around food service and energy flow, and what to confirm ahead of time for sound, setup, stage, timing, and room logistics.Denny also covers content boundaries, handling hecklers, what to ask for in references and video clips, and the must know basics around contracts, cancellations, insurance, and safety. The goal is simple, fewer surprises, less stress, and more events your members rave about.Want help dialing in your entertainment plan, or need a trusted recommendation? Connect with Denny Corby, the club entertainment expert who has performed for 350 plus private clubs, at dennycorby.com or on LinkedIn.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  16. 484

    479: 100 Members In 100 Days w/ Jeff Thomas Corning Country Club

    In this episode of Private Club Radio, Denny sits down with Jeff Thomas from Corning Country Club to talk growth, culture, and what it really takes to move a club forward in a smaller market. Jeff shares the wild moment that kicked off his tenure, yes, a major flood on day one, then breaks down how he aligned departments, rebuilt momentum, and brought in 100 members in 100 days.They also get into Corning’s master planning journey, including how member surveying shaped the priorities (casual dining and patio, a resort style pool, and year round activities like simulators), what it looks like to keep the board, members, and staff aligned, and why starting with the pool became the smart first move. Jeff explains how Corning partners with the local community through charities, schools, and tournaments, plus the little details that helped revive an 85 year old invitational into a sellout event with a waitlist.Finally, Jeff opens up about working with a coach, what that accountability looks like, and how it’s strengthened his leadership, confidence, and boardroom approach.Topics include private club leadership, membership growth, master planning, capital planning, board alignment, member onboarding, club culture, staff retention, community partnerships, and leadership coaching.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  17. 483

    478: Books That Build Better Leaders

    In this solo episode of Private Club Radio, Denny Corby shares a personal list of books that changed how he shows up as a leader and decision maker, with practical takeaways for private club professionals who want to lead better, communicate better, and stay sharp under pressure. Denny breaks down lessons on creating access when the standard route is blocked, pushing through resistance, recognizing how leadership issues become behavioral as you rise, protecting your edge, focusing on effort as the one controllable lever, and staying open when life gets unpredictable. Books covered include The Third Door, The War of Art, What Got You Here Won’t Get You There, How to Win at the Sport of Business, The Surrender Experiment, and Oh, the Places You’ll Go.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  18. 482

    477: Bringing the Board With You, Why NCA Conference Is the Move This April

    In this episode of Private Club Radio, we're joined by John Good and Joe Trauger from the National Club Association to preview the 2026 National Club Conference at Ocean Reef Club in Florida, happening April 19 through 21.We get into what makes this conference different, why it’s designed for both club leadership and boards, and how NCA is building a shared learning experience around their core pillars, governance, insight, and advocacy.We also talk speaker highlights including Steve Sands (Golf Channel and NBC Sports), economist Chad Moutray from the National Restaurant Association,  and Dr. Jessica Kriegel on culture and workforce trends.Plus, the fun stuff, the Excellence in Club Management Awards dinner and gala, networking events, a chairs reception at Key Largo Anglers Club, and yes, a rum tasting that somehow became educational (do not ask questions you are not prepared to enjoy the answer to 😉).Registration details, the conference site is nationalclubconference.org, and presale pricing runs through February 16. Non members can attend, members get discounted rates.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  19. 481

    476: 16 Relationships Every Club Leader Needs

    To kick off 2026, Denny’s handing you a power list — the must-have relationships every club pro should be building now. Not just your board, not your team — we’re talking about your go-to people behind the scenes: your construction guy, your media contact, your legal lifeline, your “am I crazy or is this nuts?” text thread crew.These aren’t vendors. They’re not consultants. They’re your professional brain trust — people you can count on for honest advice, better decision-making, and fewer messes down the line. From real estate to marketing to first responders, this episode is your relationship checklist (without feeling like homework).Whether you’re a GM, AGM, event lead, or just someone who wants to grow in this business — this is your guide to leveling up in 2026.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  20. 480

    475: Best Club Management Conversations of the Year

    This isn't just a recap — it's a rapid-fire rewind of some of the biggest club leadership takeaways, off-the-wall moments, and most replayed quotes from the Private Club Radio Show in 2025.Denny Corby brings you back through ten standout clips featuring conversations with private club professionals, GMs, consultants, and leaders who dropped gold on everything from imposter syndrome to budgeting red flags to branding with bourbon.You’ll hear about: • Why ghost members and shady data could put your club at risk • What bourbon barrels and club culture have in common • How to build a personal brand (and an exit plan) before you need it • The balance between tradition and change in member expectations • How hospitality and aging intersect in a meaningful way • Marketing wins that started with golf carts in lakes • And financial blind spots every GM should avoidFeaturing clips from: Kaitlyn Allen, Kent Johnson, Dan Klimek, David Sweet, Jeff Wilson, Kevin Rice, Samantha Sheffield, Desi Speh, Ionel Porumb, and Ed Chapman.Whether you're a GM, department head, or just love the behind-the-scenes stories that make this industry tick, this one’s packed with moments you’ll want to rewind.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  21. 479

    474: My Holiday Gift to Club Leaders: The One Tip That Changes Everything w/ Denny Corby

    In this quick solo episode, Denny Corby shares his not-so-secret secret weapon: Schedule Send (or Send Later for iPhone users). It’s one of the most underrated tools in your personal and professional communication toolbox.Whether you’re checking in with a member, sending birthday wishes, or following up like a boss — this feature lets you send emails or texts exactly when they need to land, without relying on your memory or mood. It's not just a productivity hack — it's a trust-builder and relationship-booster, especially in the club world.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  22. 478

    473: Turning Local News into Club Gold w/ Julie Kraft

    Want to get your club featured on the local news? Start here.In this episode, Denny sits down with media pro and strategic communication consultant Julie Kraft, who spent two decades helping TV stations, newsrooms, and networks craft messages that connect. She now coaches leaders, brands, and businesses on how to tell their stories — and how to own the moment when the camera starts rolling.Whether you’re a GM, a club marketer, a chef, or just someone with a story to share, Julie breaks down how clubs can:Pitch stories that get picked up by the mediaLook and sound confident during TV interviewsAvoid the common mistakes clubs make on airUse local coverage to drive visibility, engagement, and excitementIf your club is doing something amazing — don’t keep it a secret. Learn how to land your segment, tell a better story, and turn 3 minutes of airtime into serious member buzzFollow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  23. 477

    472: Turning Your OOO Into Member Engagement w/ Denny Corby

    Holiday season at the club means packed banquet sheets, nonstop member events, and inboxes that will not quit, so let us turn that boring out of office reply into a tiny hospitality win. In this episode, I walk you through a simple way to turn your autoresponder from a dead end into a warm, useful touchpoint that actually drives engagement. You will hear a real world example from my buddy and fellow club pro, Sean Bleyl, whose OOO emails use playful subject lines, personal details, and smart links to feel human and helpful.We talk through easy plug and play ideas for every role at the club. Chefs can drop a seasonal recipe or tease the New Years Eve menu, golf pros can link a winter warm up or holiday scramble registration, and events teams can push a wine dinner or family night with direct RSVP links. Underneath it all is a simple idea, hospitality lives in the little moments. Update that one tiny setting in your inbox and you will set better expectations, get more smiles, and quietly nudge members toward the next best thing at your club.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  24. 476

    471: From Engineering To Club Leadership w/ Curtis Garner, CCM

    Curtis Garner is running a 27 million dollar renovation at Shoal Creek, working out of a cottage office while the clubhouse comes down around him, and still finding ways to keep members happy and staff engaged.In this episode, Curtis, Assistant GM and Director of Operations at Shoal Creek in Birmingham, walks through his path from mechanical engineering student, to hotel bar manager, to cross country move to Idaho, to coming home to Alabama in a senior leadership role.We talk about what it is really like to lead a full property renovation while staying visible and calm, why clubs are a better long game than hotels if you want a life outside work, and how smaller teams can actually accelerate your growth if you are willing to wear a lot of hats.Curtis also shares his work rebuilding the Alabama CMAA chapter and launching student chapters at schools like North Alabama and Auburn, plus his take on why private clubs are a perfect fit for curious, high energy, slightly shiny object brains.If you are in the middle of a project, questioning your next career move, or trying to rebuild community in your chapter, this one will hit home.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  25. 475

    470: Two Tiny Club Moves That Pack a Massive Punch w/ Denny Corby

    What if the most impactful thing your club could do this season… didn’t cost a dime?In this episode of The Private Club Radio Show, host Denny Corby shares two powerful — and surprisingly simple — ways club leaders can make meaningful connections with members during the holidays.It’s not about big budgets or fancy activations. It’s about human moments. Gratitude. Intentional outreach. And yes — asking your staff to take the photo.Inside, you’ll hear:Why Thanksgiving is the perfect time to re-engage quiet or “missing” membersA small hospitality habit that creates big emotional ROI“Miss You Week” — a low-effort, high-impact campaign you can run right nowHow dessert and check-in calls could turn into your club’s most-loved traditionsWhy member memories matter more than your club newsletter ever willWhether you're a GM, department head, or hospitality pro, this episode is a warm reminder that the smallest gestures often go the furthest — especially when paired with purpose.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  26. 474

    469: Sweetest Gig in Clubs - BTS At Hershey Country Club w/ Kevin O'Brien

    Ever wondered what it’s like to run a private club inside one of the most iconic hospitality brands in the world?In this episode of The Private Club Radio Show, we go behind the scenes with Kevin O’Brien, General Manager of Hershey Country Club, to explore what it takes to lead a club that sits at the intersection of tradition, luxury, and the sweetest brand in America.With over 13 years at Hershey Entertainment & Resorts, Kevin brings a rare perspective on:Leading a private club within a corporate hospitality structureBuilding a culture of internal growth and leadership developmentBalancing guest experience across resort and member expectationsManaging multiple outlets, teams, and operations under one visionWhat makes the Hershey model unique — and what other clubs can learn from itFrom food and beverage to full club operations, Kevin’s journey is a masterclass in consistency, adaptability, and sweet leadership. Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  27. 473

    468: Rooted in the Club - Loyalty, Leadership, and Longevity w/ Jennifer Felegy, CCM

    She started as a server. Now she’s the General Manager.In this episode, we sit down with Jennifer Felegy, CCM, General Manager of Lehigh Country Club, to explore what it really takes to build a club career from the ground up.Over her 25+ years in private clubs, Jen has done it all — membership, HR, events, operations, even teaching hospitality students. Her story is one of grit, loyalty, and long-game leadership.We talk about:What it’s like to rise through the ranks at the same clubHow to lead a team that’s watched you grow upBuilding culture, retaining staff, and adapting to change post-COVIDWhat young professionals and future GMs really need to hearAnd the leadership lessons you won’t find in a textbookFollow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  28. 472

    467: Public speaking starter kit for club pros, w/ Denny Corby

    This episode is a beginner friendly kit for anyone speaking in front of people, clubs, teams, boards, or conferences. You will learn a simple structure that uses fifteens and tens, how to build clean chunks, one idea, one story, one tool, how to use WIIFM so people lean in, and how to finish on time. We cover pre show nerves, mix and mingle to make friends, the smile on purpose trick, confidence monitors for secret notes, slide do’s, crowd control, and the silent vibrate alarm so you can pivot without staring at your watch. Short, sweet, on time, and packed with practical moves you can use this week.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  29. 471

    466: Keeping an Eye on Certifications w/ Brian Watkins CMAA

    So you want those letters after your name—CCM, CCE, maybe even MCM—but you’re not sure where to start, how long it takes, or if it’s even worth it? This episode answers all your certification questions.This week on The Private Club Radio Show, we sit down with Brian Watkins, Director of Certification & Education at the Club Management Association of America (CMAA). If you’ve ever registered for a BMI, counted your CECs, or prepped for the CCM exam, you’ve already felt Brian’s impact.In this episode, Brian gives us a behind-the-scenes look at:*What it really takes to earn your Certified Club Manager (CCM)*How to track and use your Continuing Education Credits (CECs)*The step-by-step journey to Honor Society, Certified Chief Executive (CCE), and the elite Master Club Manager (MCM) designation*What role BMI programs play in the process—and how to get the most out of them*Why CMAA’s certification path is evolving to support the next generation of club professionals*Common pitfalls, myths, and game-changing tips for every manager on the path to professional growthFollow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

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    465: Let's Talk About Voicemails w/ Denny Corby

    We break down why a short, friendly, and current voicemail can shape first impressions and speed up callbacks, especially in the club world where every touchpoint matters. Practical tips help you record a clear greeting, set expectations, and add just enough personality.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  31. 469

    464: Building a Career in Hospitality You’re Proud Of w/ Bridget Eckert, CCM

    From bussing tables at Circus Pizza to leading top private clubs, Bridget Eckert, CCM has lived every side of hospitality. In this episode, she and Denny Corby dive into what it takes to build a career you’re proud of — one rooted in curiosity, connection, and purpose. They talk messy résumés that actually make sense, teaching the next generation of club pros, and why pride still matters in this business. Funny, real, and full of takeaways for anyone who loves hospitality.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  32. 468

    463: Setting the Stage: How to Introduce Someone Without Losing the Room w/ Denny Corby

    Ever watch the room drift during a seven-minute bio read? We’ve all been there, so we/me (host Denny Corby)  built a reliable way to introduce speakers that actually lifts the energy, respects the audience, and makes your guest feel like a headliner. In this fast, focused walkthrough, we share the exact 60-second structure we use onstage: gather attention with a clean opening line, deliver a sharp hook, explain why this person matters to this audience right now, hit two or three punchy highlights (save the best for last), then pause and say the name, clear and strong.We dig into the vibe check that shapes tone and pacing, from playful member nights to heartfelt legacy awards to post-dinner experts who need polish without stand-up flair. You’ll hear practical note-taking methods, short phrases, generous spacing, top-right placement, so you can glance down and pop back up without losing your place. We talk rehearsal the right way,  practice out loud, in the actual room if possible, mic in hand, so the mechanics are muscle memory and your presence feels calm and ready.Then we get real about the don’ts.  no LinkedIn bios, no podium walls, and never skip the microphone in a chatty room. Plus, a few pre-stage rituals to steady your energy. smile before you step up, shake out the nerves, and embrace that brief quiet while the audience settles. If you’re tempted to use AI for phrasing, we show how to treat it as a brainstorming partner without losing your voice. By the end, you’ll have a simple, repeatable intro formula that respects time, builds anticipation, and sets your speaker, and your event, up to win.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

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    462: Seasonal Staffing Secrets w/ Carly Eglin & Keith Pabian

    Seasonal staffing doesn’t have to be a yearly crisis. In this episode, we sit down with Carly Eglin (CEO of Seasonal Connect) and Keith Pabian (Founding Partner of Pabian Law) to break down how private clubs can finally get it right—from H-2B visa strategies to housing solutions, team culture, and compliance nightmares.Whether you’re a general manager, HR director, or just tired of last-minute staffing chaos, this episode is packed with actionable insights to help you attract, retain, and support seasonal workers the right way.🔑 Topics covered:The 3 things seasonal workers care about most (and what clubs often miss)How to build housing partnerships with other clubsWhat clubs get wrong about H-2B visa planning (and how to avoid costly mistakes)Real talk on wages, culture, and the “break room test”How to legally protect your club as immigration enforcement ramps upThe surprising ROI of treating seasonal staff like humansPlus: The difference between clubs seasonal workers fight to return to… and the ones they run from.If your club hires seasonal workers, this is the episode you can’t afford to skip.🎧 Listen now and take your staffing strategy from reactive to rock-solid.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

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    461: 10 Lessons From Hosting Management in Motion w/ Denny Corby

    What happens when you throw over 30 club professionals into BMW M cars and let them rip around a professional racetrack? Pure magic—and unexpected leadership lessons that no conference room could ever provide.Management in Motion 2025 began as a casual conversation with the GM of Monticello Motor Club during a podcast interview. What started as a simple track visit evolved into a full-blown event combining adrenaline, education, and authentic connection among club leaders who share a passion for high-performance experiences.The two-day adventure featured everything from drag racing in BMW M2s, M3s, and M5s to navigating the infamous skid pad (imagine a wet Costco floor with rear-wheel drive cars and all safety features disabled). We mixed in peer-to-peer leadership talks from established club GMs who connected their motorsport experiences directly to club management principles. Rather than generic professional speakers, we deliberately created space for club leaders to share their authentic insights with peers who truly understand the unique challenges of our industry.Among the ten key lessons I took away: everything costs more and takes longer than you think; your vibe truly attracts your tribe; people don't need to participate in everything to find value; the quietest attendees often have the most powerful reactions; and unique experiences always beat generic ones. Perhaps most humbling was realizing that some people attended simply because my name was attached to the event—a level of trust that carries tremendous responsibility.The event wouldn't have been possible without incredible sponsors who embraced the vision immediately, including Monticello Motor Club, Kennis Member Vetting, GSI, Members First, and Northstar. Their support even extended to funding scholarships for Club Management Association students to attend and network with established professionals.For clubs looking to create similar magic, the formula is surprisingly simple: niche down to create specialized experiences, be the glue that connects people with shared interests, and don't be afraid to try something completely different. The most powerful moments often happened without words—just a smile, a head shake, or a high-five that communicated more than any conversation could.If you missed Management in Motion this year, don't worry—we're already planning for 2026, and it will be bigger, faster, and even more impactful. Ready to swap your boardroom for a racetrack and discover leadership lessons at 100 MPH?Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

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    460: Imposter Syndrome at the Top w/ Kent Johnson CCM, CCE, ECM

    Ever feel like you are not good enough, even when you are?In this episode, GM Kent Johnson opens up about his personal experience with imposter syndrome as a leader in the private club world. We talk honestly about the voice of self-doubt that can show up even after years of success, and what it really takes to lead with vulnerability, clarity and confidence.Kent shares how imposter syndrome shows up at the GM level, why it often goes unspoken, and how he works through it without letting it take over. We also discuss personal growth, leadership style, and learning to stop chasing perfection.If you have ever questioned your own success or felt like a fraud in your role, this episode will remind you that you are not alone.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  36. 464

    459: Managing Peers, Finding Mentors & Leading Early w/ Mikayla Luby

    How do you go from college intern to banquet manager before 30 — and actually lead with confidence?In this episode of Private Club Radio, we’re joined by Mikayla Luby, a rising star in the private club industry, who shares her journey from hospitality student to full-time banquet manager at a major country club.We explore what it’s like to grow your career inside a private club — navigating early leadership challenges, earning respect from older team members, communicating under pressure, and managing large-scale events. Mikayla offers relatable, honest insight into the real-life tradeoffs of club life — from working weekends while friends are out, to the responsibility of managing peers and building trust fast.Whether you're a young professional starting out in private clubs, a club executive mentoring next-gen leaders, or someone exploring a career in country clubs, this episode offers powerful lessons in growth, grit, and professional development.Tune in and hear what it really takes to rise quickly in the country club world — and why Mikayla believes more young professionals should give this industry a closer look.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  37. 463

    458: The HOA Side of Club Management w/ Joe Smith

    Ever wondered what it’s like to run a private club that functions more like a municipality than a clubhouse?In this episode, GM Joe Smith takes us deep into the world of Florida HOAs  where leadership isn’t just about member experience… it’s about navigating state law, statutes, and real legal accountability.You’ll hear how HOA-run clubs operate under public scrutiny, manage board meetings where anyone can speak, respond to official record requests, and even enforce rules about house colors and driveway parking. Joe breaks down the legal landscape, the operational headaches, and the leadership strategies it takes to succeed in this unique model.If you’ve ever stepped into an HOA-run club, thought about taking a GM role in one, or just want to know what it’s like to run a club where members have rights protected by law this episode is essential listening.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  38. 462

    457: Disrupting Tradition - The Austin Club's Revolution w/ Paul Kornfeind MCM, CCE

    What happens when chandeliers, mahogany bars, and 150 years of tradition collide with TikTok and influencers? That’s the story unfolding at The Austin Club under the leadership of Paul Kornfeind, MCM, CCE.In this episode of Private Club Radio, Paul explains how he’s reimagining a historic city club for Gen Z and Millennials, while still honoring its rich legacy. From “Bingo After Dark” and “Gourmet Dinners Under the Stars” to collaborating with Austin’s top food and lifestyle influencers, The Austin Club is proving that private clubs can be both relevant and timeless.We dig into the details: why influencer partnerships work, how flexible membership tiers attract young professionals, and what every GM should consider when blending history with modern content strategies.If you’re wondering how to make your club attractive to the next generation without losing its soul, this conversation delivers the blueprint.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  39. 461

    456: Ultimate Comedy Night Blueprint for Packed Club Events That WOW w/ Denny Corby

    Want a packed room and zero complaints after comedy night?Learn how to:Book talent your members actually loveAvoid the AV pitfalls that kill energySet expectations that save your inboxBudget for the headline act, not just the dinnerComedy night should be a club highlight, not a source of member complaints. In this episode, entertainer, club favorite, and PCR host Denny Corby breaks down exactly how to host a packed, laughter-filled comedy night that delights members and drives real engagement.Download the Ultimate Comedy Night Blue Print hereFrom avoiding amateur mistakes like bad room setups and poor AV to booking headline talent that matches your club's vibe, Denny shares a proven blueprint tailored for the private club industry. He also uncovers why many comedy nights bomb and how a few simple changes can turn things around fast.Whether your club has sworn off comedy night or you're planning your first, this episode is a must-listen for every GM, event planner, and club marketer who wants events that members rave about.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  40. 460

    454: Today’s Top Membership Risks w/ Dan Klimek Member Vetting

    Who's really trying to join your club? What secrets lie beneath that polished application and those glowing references? Dan Klimek from Kennis Member Vetting pulls back the curtain on what truly comprehensive member screening can reveal and the results might shock you.Traditional background checks barely scratch the surface. Regulated by employment laws, they're limited in scope and depth. But when vetting potential club members, these restrictions don't apply, allowing for investigations that peel back layers of carefully constructed personas to reveal who applicants truly are when they believe no one's watching.The conversation explores fascinating current trends emerging in member applications: pandemic PPP loan fraud that's only now surfacing, increasingly polarized political personas that might clash with club culture, and those mysterious "ghost accounts" – hidden online profiles where seemingly normal applicants participate in fringe communities. Perhaps most concerning are those joining with ulterior motives – not for the camaraderie or shared interests, but to gain access to wealthy members for business opportunities.Most revealing are the detailed examples shared throughout: body camera footage showing how applicants behave during police encounters (a preview of potential club behavior), individuals maintaining completely separate online identities, and those with extensive litigation histories they've carefully omitted from applications. These real-world cases demonstrate how one problematic member can drive others away from facilities, causing financial and cultural damage far exceeding the cost of proper vetting.While many clubs overlook this crucial step in membership screening, more are recognizing its value – particularly smaller clubs where each member represents a larger percentage of the community. With service options ranging from basic packages to comprehensive investigations, clubs of all sizes can now access professional vetting that protects their unique culture and ensures new members enhance rather than detract from the experience.Ready to discover what might be hiding in your applicant pool? Visit membervetting.com to request a sample report and see firsthand how thorough screening could protect your club's future.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  41. 459

    453: Management in Motion - Reimagining Club Professional Development w/ Denny Corby

    Buckle up for the most exhilarating professional development experience ever created for private club leaders! Management in Motion isn't your typical leadership seminar - it's what happens when you combine high-performance driving with transformative leadership insights at one of America's premier private racetracks.Picture yourself behind the wheel of a BMW M-series vehicle, mastering drag racing, precision driving challenges, and even drifting on the professional track at Monticello Motor Club. Between adrenaline-pumping driving sessions, you'll gain invaluable leadership insights from club professionals who understand both worlds. Ionel Porumb, Monticello Motor Club's visionary GM, will share the fascinating evolution of this unique private club. Josiah Smith, who rose from valet to GM of Countryside Golf and Country Club, will connect his track motorcycle experience to performing under pressure in club leadership. And the incomparable Luann Giovanelli brings her drag racing passion to discussions about building team trust and calculated risk-taking.What makes this experience truly special is the intimate setting. Limited to just 50 club professionals, Management in Motion creates the perfect environment for meaningful connections with forward-thinking industry peers. The carefully curated experience extends beyond Monday's main event to include Sunday night activities and an exclusive poker tournament with special prizes. This isn't just professional development - it's a chance to rediscover your passion for leadership while creating memories and relationships that will last throughout your career.Ready to trade fairways for straightaways and PowerPoints for horsepower? This groundbreaking event takes place Monday, September 22nd at Monticello Motor Club, with over 30 seats already claimed. Visit privateclubradio.com/managementinmotion to secure one of the remaining spots. This experience isn't for everyone - it's designed specifically for curious, open-minded club professionals who lead with fire and aren't afraid to drift outside their comfort zone. Join us and discover how the lessons learned at 100mph can transform your approach to leadership.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  42. 458

    452: Management by Wandering Around: Mentorship, Member Magic, and Mistakes with Rollie Carlson

    In this episode of Private Club Radio, we chat with Rollie Carlson, Managing Director of the Upper Midwest CMAA Chapter and a longtime leader in the private club industry. With a career spanning from senior-level retail marketing to general management at top clubs, Rollie brings a rare mix of operational insight, people-first leadership, and a deep passion for mentorship.We talk what makes a great club professional, not just in skills, but in mindset.Rollie shares lessons from his time with American Golf Corporation, his years running Hudson Golf Club and St. Cloud Country Club, and how he’s spent the past decade growing one of CMAA’s most respected regional chapters.Key themes include:Why “yes” should always be your starting pointThe biggest career mistake young professionals makeHow to build trust across teams and generationsAnd why Rollie’s “management by wandering around” philosophy still worksYou’ll also hear powerful insights on work-life synergy, creating culture from the ground up, and how to spot (and be) a great mentee.Whether you’re a student, a mid-level manager, or a seasoned GM, this episode is full of real-world wisdom and practical leadership takeaways—delivered with warmth, wit, and Rollie’s signature sincerity.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  43. 457

    451: She doesn't want to be the youngest GM, she wants to be the best w/ Nicole Wasserman

    Nicole Wasserman isn't your typical club professional. At an age when most are still figuring out career basics, she's already compiled a resume that reads like a hospitality industry scavenger hunt—Augusta National, the Governor's Mansion, Hershey, Roaring Gap, wedding planner, and more. Now serving as Food and Beverage Manager at Daniel Island Club, Nicole brings a refreshingly grounded perspective on what it means to build a meaningful career in the private club world.Our conversation explores Nicole's unconventional path into club management, beginning with her early wedding planning experience where every minute detail was scheduled down to bathroom breaks for the bride. This meticulous background created an unexpected culture shock when she first encountered club operations, initially believing BEOs were missing crucial information that wedding timelines would have included. Her transformative experience with The Players Championship, where she witnessed extraordinary service training that created genuine enthusiasm among staff, ultimately sparked her passion for club management.What truly distinguishes Nicole's outlook is her thoughtful approach to leadership development. Rather than chasing titles or being the "youngest GM," she focuses on becoming the kind of leader others call for guidance and mentorship. "I want to look back on my career and say I did something that really changed people's lives," she explains, highlighting the value she places on making meaningful impact over rapid advancement.For club leaders wondering how to connect with the next generation of talent, Nicole offers invaluable insights. Young professionals seek consistent, supportive leadership that provides hands-on opportunities while offering guidance when needed. They want authentic connections rather than superficial engagement. And most importantly, they want to be at clubs where the cultural fit aligns with their personal values and communication style.Whether you're a seasoned club professional looking to better understand your younger team members or an emerging leader seeking to navigate the club industry, Nicole's blend of youthful enthusiasm and mature perspective provides a roadmap for bridging generational gaps while preserving what makes club culture special.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  44. 456

    450: Aging with Dignity: How Clubs Can Become Lifelines, Not Just Amenities w/ Kaitlyn Allen, CCM

    What if your club could serve as more than just a dining and recreation venue for aging members, but become a true lifeline of purpose and connection? Clubhouse Manager Kaitlyn Allen, CCM takes us on a fascinating journey through how her background in gerontology transformed her approach to hospitality at Long Cove Club.Starting with her teenage job at a retirement community, Kaitlyn discovered both the beauty of serving older adults and the ugly reality of elder abuse, initially setting her on a path toward geriatric law before finding her true calling in club management. Her unique perspective reveals how hospitality for older members transcends service to become a matter of dignity, purpose, and identity.The magic happens in the details from backlit check presenters that eliminate the embarrassment of struggling to read bills in dim lighting to programming that keeps members engaged through tap dancing classes, cultural associations, and wellness activities. These seemingly small touches make profound differences in how members experience their club.Equally impressive is Long Cove's approach to staff culture through their Leadership and Culture Crew – non-managerial employees from every department who help shape workplace policies and create engaging team experiences. This innovative program has catapulted employee satisfaction into the 95th percentile industry-wide, creating a "palpable" culture where staff refer friends and family because they genuinely love their workplace. "Hospitality isn't about what you serve, but about making people feel seen, celebrated, and like they still matter." This episode will transform how you approach member engagement at every age.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

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    449: The Real Estate Shift Shaking Private Clubs w/ Jason Becker

    The ground is shifting beneath private golf clubs, and not everyone sees it coming. In this eye-opening conversation with Jason Becker, founder of Golf Life Navigators, we peel back the curtain on dramatic changes reshaping the private club landscape across the Sunbelt and beyond.Remember those endless waitlists and lightning-fast home sales in golf communities? That reality is fading fast. Home prices have dropped 10-15% in many golf communities while inventory has doubled or even tripled. Buyers who once made decisions in weeks now spend months meticulously comparing options. The result? Clubs that proudly displayed "waitlist only" signs are suddenly scrambling to sell memberships again.Jason reveals fascinating data points that club leaders need to understand: 90% of consumers combine their club and home search, yet nearly half prefer living outside community gates - a major shift from pandemic preferences. Today's buyers prioritize breakfast services, modern fitness facilities, wellness programming, and poolside amenities over traditional selling points like signature golf holes.What's driving this transformation? We're more than halfway through the Baby Boomer retirement wave, with only 5-6 years remaining before Gen X becomes the primary market. Clubs clinging to reputation and tradition while ignoring changing preferences are setting themselves up for trouble. The solution isn't slashing initiation fees (a mistake many clubs made during the Great Recession), but rather crafting compelling value propositions centered on culture, community, and innovative service offerings.Whether you're a club leader wondering why your waitlist is shrinking, a membership director seeking fresh marketing approaches, or simply curious about the future of private clubs, this conversation provides a roadmap for navigating the significant changes already underway. The clubs that thrive won't necessarily be those with the most prestigious golf courses, but those creating the most vibrant, service-oriented communities.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  46. 454

    448: Why Every GM Needs a Strong Exit Plan And a Stronger People Plan w/ David Sweet, CCM

    David Sweet’s journey from the luxury hotel world to the private club space is anything but typical—but his impact at Boca Woods shows what’s possible when a leader aligns people, purpose, and values.In this episode, David shares how Boca Woods has evolved by investing deeply in culture, communication, and brand—from the inside out. From forming a marketing dream team to reshaping how members engage with the club, this is a masterclass in modern leadership.We cover:How Boca Woods earned a nomination as a Distinguished Club of the WorldThe importance of clarity in values—and how to make them live in your operationsHow storytelling (internally and externally) has transformed engagementBuilding a healthy internal culture that supports mental health and belongingThe value of mentorship—and how one mentor helped him negotiate a GM role on his termsWhy people and culture aren’t just “nice to have”—they’re your competitive edgeThis one is for anyone who believes clubs are about more than just amenities—they’re about people.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  47. 453

    447: What Your $300K Racket Budget Really Gets You w/ Ed Shanaphy

    Ever wondered why your club's racket department seems financially constrained? In this eye-opening episode, consultant and racket management expert Ed Shanaphy lifts the curtain on the numbers rarely discussed in polite club company.The financial anatomy of a racket department is more complex than most realize. Shanaphy reveals that nationally, racket departments typically receive just 3% of a club's overall revenue – translating to about $300,000 for a club generating $10 million. More critically, payroll shouldn't exceed 55% of that figure, leaving just $165,000 to staff an entire department. These constraints explain why directors must be creative with limited resources.Rather than defaulting to discounts, Shanaphy advocates strategic revenue growth through thoughtful promotions. "If you come to your ladies practice, 50% off Sophie Bella clothing," he suggests as an example that drives both participation and sales. This cross-selling approach delivers more value than random price cuts while building stronger member engagement.The conversation explores compensation structures, housing considerations, and how top professionals approach the business side of racket sports. Shanifee draws important parallels to golf management, noting that understanding operations beyond teaching is crucial for long-term success. "I strung a lot of rackets at midnight so members had them at 6am the next day," he recalls, emphasizing how these experiences shape exceptional club professionals.Looking toward 2025, Shanaphy identifies dynamic pricing as an emerging trend. Just as hotels and airlines adjust prices based on demand, forward-thinking clubs are considering charging premium rates during peak hours while offering discounts during traditionally slower periods. This approach maximizes both revenue and facility usage – though implementation requires sensitivity at member-owned clubs.Whether you're managing rackets at a prestigious club or simply curious about the business behind the sport, this conversation provides invaluable insights into creating sustainable, profitable racket programs that enhance the overall club experience.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

  48. 452

    446: Club Leadership Through a Political Campaign Lens w/ Chuck Merriman, CCM

    What do private clubs and political campaigns have in common? Turns out… a lot more than you think.In this episode, Denny sits down with Charles “Chuck” Merriman, CCM. TRhe politically wired, quick-witted COO of San Diego Country Club whose journey from congressional campaign manager to club executive is anything but ordinary.Chuck shares how his deep roots in politics shaped his leadership style, how civic involvement helped reopen his club during COVID, and why every club leader should build relationships in their local government before they need something.We dive into:The surprising parallels between campaign strategy and club managementHow to deal with tough members, tougher boards, and Twitter trollsThe real secret to persuasion, power, and protecting your club’s reputationChuck’s proudest wins, hardest losses, and the leadership lessons in betweenThis one’s packed with humor, real talk, and insight for anyone who leads in high-pressure environments.If you’ve ever felt like club leadership is political this episode proves you’re absolutely right.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

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    445: “You Can’t Have Two Managers in the House” 😂 w/ Velecia Luckenbill

    Work Hard, Be Kind, Pour the Wine. Today’s guest is Velecia Luckenbill and trust me, you’re gonna love her.She’s the Director of Food & Beverage at Colonial Country Club, a certified sommelier, and one of the most vibrant, driven, and straight-up joyful humans in the private club world. But her journey? It’s anything but typical.Velecia came to the U.S. from Jamaica through an H-2B government work program. She left behind her young son, drove from Miami to Michigan, and landed in the middle of a snowstorm—with a leather jacket and no clue what a fire drill was. Fast forward: she’s now running the show, leading teams, throwing mariachi-filled parties for members, and still managing to keep her family front and center.We talk about:– Her path from hospitality to club leadership– Why disconnection is just as important as connection (and how she learned the hard way)– How she teaches wine like a boss (and why perfume is banned)– The not-so-secret secret to a strong marriage: only one manager per householdThis episode is about growth, grit, and grace—with a few laughs and wine notes along the way.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

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    444: From Bollywood to Hollywood (Golf Club 😉) w/ Salil Bokil, CCM

    This one’s got heart, hustle, and some serious longevity.I’m joined by Salil Bokil—GM of Hollywood Golf Club down the Jersey Shore. He’s been there 18 years, and somehow built a team where no one leaves. I’m talking a chef who’s been there 17 years… a controller who’s clocked in for over 36. It’s wild—but once you hear how he leads, it all makes sense.Salil walks us through his journey from India to the U.S., landing here just two weeks before 9/11, and how that moment shaped everything that came after. We talk about his early years in hotels, why clubs became his forever home, and how he keeps things fresh season after season.He shares what it really takes to build trust with a board, a team, and a membership—and why being visible, grounded, and curious has been his leadership edge.We also get into: – The underrated magic of seasonal downtime – What he learned from his parents (and still carries today) – How he connects with over 100 seasonal staff—and remembers what you drank a month ago – And why you probably shouldn’t try to pull a fast one on him (he’s done your job before)Salil’s the real deal. No fluff. Just great stories, real strategy, and a masterclass in how to lead well—and stay human doing it.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

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ABOUT THIS SHOW

Welcome to the Private Club Radio Show, the industry's weekly source for education, news, trends, and other current developments in the world of private clubs. Hosted by the talented entertainer and industry expert, Denny Corby, the podcast offers a unique perspective on the private club industry, featuring expert guests, product spotlights, predictions, and more. Whether you're involved in a golf club management, yacht clubs, athletic clubs, or business clubs, the Private Club Radio Show is the essential podcast for anyone seeking valuable insights and information on the latest trends and developments in the private club industry.

HOSTED BY

Denny Corby

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